Name: SureStay Plus by Best Western Covington
Address: 625 N Highway 190, Covington, 70433, US

10/10

Exceptional

24 Jul 2026

alain

C

4/10

Poor

20 Jul 2026

laquanda

There was NO BREAKFAST...AND THE JUICE WAS WATERED DOWN..THE CEREAL THAT WAS LEFT WAS SO STALE IT HAD TO BE AT LEAST 2 YEARS OLD I went to the front desk to ask if more breakfast going to be put out but there was none there..I used the phone on the wall to call and knocked on the office doors to no avail. .....terrrible.

Family_with_children

6/10

Pleasant

13 Jul 2026

james

Location is reasonable but not in top shape as it was a few years ago. Also, the neighborhood now feels like a roadside/highway motel.

10/10

Exceptional

11 Jul 2026

Irene

It was in a good location, walking distance to food close to everything. The day was nice. The room was nice. The amenities were nice. I have no complaints..

Friends

4/10

Poor

11 Jul 2026

Scott

Dirty bathroom (toilet, tub)
Noisy a/c

Partner

4/10

Poor

09 Jul 2026

Deepthi

Air conditioning had water leaking and had trouble flushing toilet and room phone was not working. Front desk person was very helpful and changed us to new room. Hotel needs proper maintenance and renovation.

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Chris

The property was OK. The room was all right. Bedsheets were a little stained other than that. It was fine.

Friends

2/10

Poor

05 Jul 2026

Melissa

I expected SO much better from the Best Western brand. This hotel is extremely run down. Do not let the pictures fool you, it's filthy - the smells of cleaning hemicals trying to cover the smell fo neglect, mold and dirt in fridges, the bathroom was covered in mold and not a place I would bathe. This reminded me of a run down hotel on the side of the highway. We were horrified by how neglected this \"Best Western\" was.
The staff were so friendly though! I couldn't have asked for more attentive staff - that they had! They are extremely short-staffed and doing all they can. Quite frankly, Best Western needs to offer assistance to bring it up to their standards because I will never stay in another BW again after this.

Partner

8/10

Excellent

30 Jun 2026

Forest

Very thankful for a pet friendly facility, especially since our dog goes everywhere I go as he is a emotional support dog that I got after my car accident.
The facility was clean and pretty much taken care of. It needs some maintenance around the facility as there was holes in the blacktop that could really do some damage to your car if you hit them or twist a ankleif you stepped in them. My room needed the ceiling painted as there was old mold spots above the a/c, our headboard was missing but the brackets were not, which was very dangerous.
When I took our dog for a walk in the dog area, the trash can for the dog waste was overflowing, and the doggy bag container was empty.
The staff was very nice and helpful. Since we was staying for three days we needed a couple extra things and the staff was very helpful and obliging.

Pet

4/10

Poor

29 Jun 2026

Janeidra

I do not recommend! My family and I had a hard time getting clean towels.

Friends_and_family Family

4/10

Poor

28 Jun 2026

Judith

Room was not very clean. Mold on the lamp shades. Tub was dirty. Had a mildew smell to the room.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Keith

The ceiling in my room collapsed on me while I slept.

Self

10/10

Exceptional

23 Jun 2026

Owen

My wife left something. The staff held it. For us, when we came back through the area. Friendly staff

2/10

Poor

22 Jun 2026

Robin

It was the worst place I have ever been to. I immediately contacted Hotels.com and took photos of the horrible condition of the room. I asked for a refund and was not given one. I had driven 8 hours and wanted to rest. I slept on top of the covers side ways because there were rusted metal brackets sticking out the wall above the bed. There was rust in the tub and mold in the ceiling. On your website it it shown as a good hotel, that is a joke.

Self

2/10

Poor

18 Jun 2026

shannon

The stairwell outside smelled like urine; I have stayed there multiple times and last night was the worst EVER. The people that checked in the room next door, HOURS after we checked in our room, were LOUD, screaming at their kids ALL HOURS OF THE NIGHT, Kids screaming all night, running & screaming in front of our door ALL HOURS. I had finally had enough & called front desk at 1am & he asked if I wanted to be moved to another room. I said we were already in bed; he should have moved the room that was causing the disturbance. He said he would call them & ask them to keep it down, to which it only lasted about 20 minutes. I will be addressing this with the manager/owner

Friends_and_family Family

4/10

Poor

16 Jun 2026

Laura

Air conditioning so noisy that it felt like having someone power washing inside the room. Bedding with holes, broken windows. The hair dryer wasn’t working, no choice at breakfast

Family

8/10

Excellent

09 Jun 2026

Ninetta

It's a great location around many amenities, the room was clean, and the staff were very friendly and accommodating. I would stay here again.

Pet

4/10

Poor

05 Jun 2026

Clara

Despite not being a smoking room, the room smelled of mustiness and cigarette smoke. It was not very clean, especially the bathroom. Not very well maintained. The staff was friendly and tried to be helpful, but there was not much to save.

Family

2/10

Poor

04 Jun 2026

Robert

We reserved a room with one queen bed. Got a room with two. One bed had sheets that were dirty (stained). There was a dirty sock left behind the bathroom door. The shower/tub was not clean - had mold. No face plate on a couple of outlets. Exposed drywall on one wall. Told the customer service person at check out and they had no response.

4/10

Poor

03 Jun 2026

Robin

I'm sorry to say, this hotel was in terrible shape!.....
the parking lot was rutted and pretty much reflected the all over state of the hotel.
Our air conditioner rattled like there was a plastic bag in the blower. Zero sleep because of that.
The room was dark and had dim lighting. It was very damp.
The tub was in bad shape and the towels were old and stained.
The ice machine didn't work and the lobby bathroom had a toilet out of order.
I wanted to work out in the fitness room but the smell of mold was unbearable.
The, so called, breakfast room was FILTHY!......it looked the same in the morning as it did when I looked in there the night before......dirty used cups laying around, food on the floor and nothing stocked. I was concerned that the milk had been sitting around all night.
My needs are simple but cleanliness is a must!
There's a lot of competition out there........they better get their act together!
I will not stay there again.

10/10

Exceptional

31 May 2026

christina

Been here two weekends in a row and will be back

Friends_and_family Family

10/10

Exceptional

31 May 2026

christina

We will be back!! Came last weekend then this weekend

2/10

Poor

28 May 2026

Monica

It was horrible. Soon as I walked in the room it smelled like Mildew. The tub was dirty, the air was on 72 and still very hot. The furniture were old and damaged. After all that I turned around and left. Just so another family were leaving due to the same reason. I feel as though some upgrading need to be done. The only good thing were, I was refunded.

Partner

6/10

Pleasant

13 May 2026

Monica Jimmie

Small holes in wall by bathroom. Shower had multiple hairs in it and the floor hand not been swept.

Partner

2/10

Poor

05 May 2026

George

Didn't stay - took one look at the room and left. Expedia was great in getting me a refund.

Partner

2/10

Poor

27 Apr 2026

Jacquelyn

The ceing was pealing, there was mold in tub mat, and the furniture looked so dilapidated that thrift stores wouldnt take it. We didn't stay

4/10

Poor

25 Apr 2026

Matthew

The hotel was okay, but the bathroom was extremely out dated and kind of gross. When it got dark, it was obvious that people were engaging in illegal behaviors. The breakfast was inedible, so we ended up going out. I would not stay there again.

Family_with_children

4/10

Poor

19 Apr 2026

Lyndsay

The place was smelly like cigarettes. It’s nice that the rooms didn’t have carpet but it just stunk. And I went to the gym. It was dirty. No cleaning wipes. Also super smelly thank goodness I turned the AC on to circulate the air. Would not recommend.

Self

6/10

Pleasant

21 Mar 2026

Michele

SureStay Plus was not what I expected. It is decent if you are looking for a Motel. I was expecting a hotel with more upgraded facilities and a breakfast that included more than just Walmart-bought muffins and cereal, especially considering the price for the stay.

On a positive note, the staff was courteous and friendly.

Partner

2/10

Poor

20 Mar 2026

Michael

Well first day room not cleaned. No free breakfast as advertised. The best part is being RIPPED OFF 200 DOLLARS. SAID WE SMOKED IN ROOM!! WHAT a joke! Never again will we stay at any Hilton hotels!

Partner

2/10

Poor

19 Mar 2026

David

The first room we were given was dirty and there was no shower head. We switched rooms and that one wasn't much better either. The door handle on the inside of the room was broken, the room wasn't very clean, and the refrigerator was disgusting. It looked like something exploded in there and it was never wiped down.
The staff was nice, I'll give them that.

Partner

4/10

Poor

16 Mar 2026

Jamie

The bathroom was covered in black mold. The wall had been patched but not repainted. The shelf had been ripped out of the bedside table. The wall was missing part of the baseboard style plastic revealing dirt and glue and funk. The ice machine was missing a panel and didn’t work. The lobby and main building are cute. The man working the desk was very nice and helpful but I would not stay again.

Family_with_children

2/10

Poor

15 Mar 2026

tiffany

Bathroom needed extreme cleaning!
Big space under door where air could come in.

Family_with_children

6/10

Pleasant

14 Mar 2026

CRAIG

Need more updated or upgrades .

Family_with_children

2/10

Poor

14 Mar 2026

Christina

Not like a normal Best Western! Very cheap amenities. The bed was horribly uncomfortable. The room in general felt dirty. The breakfast was horrible. The muffins tasted like they'd been sitting there for weeks.

2/10

Poor

22 Feb 2026

Tom

The room was nasty, we had to go buy cleaning supplies to clean the room. The bathroom sink was so dirty that the disinfectant wipe came out almoust black with hair all over it. The non-smoking room smelled like cigarettes and Marijuana. After seeing the room i refused to go eat breakfast, during check out the gentlemen could not give me a receipt and he was in charge of the hotal at that time walking around barefoot and having in nasty feet on the lobby furniture, hope he didn't help prepare breakfast after playing with his feet.
Do not recommend staying at this hotel, nasty, unkempt, smells, unprofessional and not caring.

Family

10/10

Exceptional

20 Feb 2026

Mekeshia

Great customer service

Partner

6/10

Pleasant

18 Feb 2026

Jeffery

Room was pretty good. Property overall was fair at best

Partner

2/10

Poor

16 Feb 2026

Jennifer

No where online do the pictures show the doors open from the outside. The hotel is a complete dump. So gross. I had to kill a bug before my kids got in the shower. Yuck.

4/10

Poor

15 Feb 2026

Megan

Most of the lights in our room didn’t work, and the room was very overpriced for its condition. There weren’t enough outlets for my husband to use his CPAP machine and still charge our phones at night. We only encountered the staff at check-in on Friday - the desk agent was fine, a little terse, but it was a Friday night on Mardi Gras/Valentine’s Weekend. There was either a fight or a party going on in the rooms around and outside our room on Saturday night - a ton of noise, yelling, running, and what sounded like banging on doors, which made it hard to sleep.

Friends_and_family Family

2/10

Poor

02 Feb 2026

Rhonda

The room was so disgusting
Roach droppings everywhere
Shower had hair stuck in the tub
Blood on the bedding
The door was broken
Coffee machine and tray it was on had roach droppings
The entire hotel smelled like marijuana
Yogurt machine for breakfast didn’t work and when I petit to look in it was sour
No milk

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Leesa

Friendly staff

2/10

Poor

14 Jan 2026

robert anthony

Shameful place!

Leisure Pet

10/10

Exceptional

22 Dec 2025

Cristyn

Polite staff. Plenty of towls. Clean room.

Business Self

2/10

Poor

22 Nov 2025

Angela Suzanne

We did not stay. The first room smelled of mold and mildew and there was black mold growing around the tub. The moved us to another room and it was worse with the mold smell and the AC made a crazy noise. This hotel needs a major refurbishment. Staff was very understanding and said they would refund my money. I would not recommend this hotel.

10/10

Exceptional

16 Nov 2025

Stacey

Very quiet clean and not too far from Broadway and Opry Mills which we enjoyed

Leisure

2/10

Poor

11 Nov 2025

Michael

The room was disgustingly dirty and the bathroom door wouldn’t even close. I walked into the lobby and the manager was sitting barefoot on the couch. I had to cancel the stay. Never again.

2/10

Poor

09 Nov 2025

Thomas

Very run down room and dirty moldy tub.

Business Self

2/10

Poor

07 Nov 2025

Karly

I don’t usually write reviews but this was beyond awful. Pictures are grossly misleading, I should have read reviews. Filthy rooms. My kids feet were black from walking barefoot on the laminate floors in our room in less than 30 minutes. Visible mold in the bathrooms. Nasty microwave that hadn’t been cleaned in months so black mold all throughout the inside. “Hot breakfast” was an absolute joke. I wouldn’t go back if you paid me.

Friends_and_family Family

2/10

Poor

05 Nov 2025

Stella Christine

Mold on walls and tub
Rusted light fixtures and lamps. Rusted interior of microwave.
Never stay there again.

10/10

Exceptional

03 Nov 2025

Payton

It was a good room very clean and comfortable. Perfect for the night and the ac wasn’t a bother I stayed cool all night

Business Family

4/10

Poor

01 Nov 2025

Scott

Did not check in, got to room and smelled of smoke and mold!!!!

2/10

Poor

27 Oct 2025

Julie

Check in clerk very rude and snarky. I had originally requested a room on the 1st floor. His reply: \"they don't look at that!\" I asked for assistance (I am 69 y/o) and his response: \"We don't have anyone. I'm the only one here!\" The toilet back up not once but twice on the 1st day and then again on the 2nd day. The response time was not very prompt. The room was not very clean. I've attached 2 pictures of the trash in the bathroom. The trash in the corner was there when I checked in and was there when I checked out. There was a small bug in the bathroom. No one came to clean the room, empty trash, or leave clean bath linens. I had to request it.

Self

8/10

Excellent

21 Oct 2025

Celeste

The rooms need updating. The bed was comfortable.

10/10

Exceptional

20 Oct 2025

Miguel

My wife and I checked in after 7. All good. Unloaded the car and headed out to a function. Returned and noticed the light in the bathroom rapidly blinked. Unable to leave it on, confined in a small room with a light blinking probably 4 times a second. Turn light out and take a bath. Each time a bath is taken when you drain the tub, clumps of hair comes out of the drain as the water trickles down. Disgusting. Sheets were clean but the mattress sheet had the filthiest black spot on it. Didn't want to sleep in that bed. In the morning, towel man beating on the door. The safety bolt on the door is missing. Finally took a chance to open the door to see what he wanted. Thankfully he was there to pick up dirty towels. Did not understand a word he said but I gave him the towels. I was gone all day but each morning there was no staff on duty. A box at the front desk to leave your key card if checking out but no one on duty to answer any type question. Only time I saw any one at the front desk was when I checked in. Half of the entry driveway is nothing but potholes. After the rain you better drive around the standing water because you might bust a tire. By far the WORST stay I have ever had. Best Western should be ashamed to be their name on this establishment.

Business_and_leisure Partner

10/10

Exceptional

19 Oct 2025

VIRGIL

Awesome

2/10

Poor

19 Oct 2025

Dominique

The hotel reeked of mold the restroom didn’t work had to walk to the lobby to use restroom

Family

6/10

Pleasant

19 Oct 2025

Paul

Staff was very friendly. Hotel bath and bed in poor shape.

Friends_and_family Family

4/10

Poor

19 Oct 2025

Tess

Horrible hotel, the bathroom door had tape on it and would NOT close. The room smelled musty. The floor would turn your feet black. There was mold in the shower and rust all over the door frames. I had to clean out the drawers prior to putting our clothes in it. The free breakfast was a joke and hardly any options. The staff was friendly and bed were comfortable and that’s why I’m not giving it a worse review.

Friends_and_family Family

2/10

Poor

18 Oct 2025

Kenny

Upon check in we drove around back of the property and around a group of people playing sports in the parking lot and sitting outside with music and piles of alcohol containers. Our first rooms toilet was broken. Our second room was full of cigarette smoke and could not stay because my child’s allergies. The only other option was next door to the party at the end of the property. There was no suggestion on how to fix it or an option to get a refund. Horrible service and $250 down the drain.

Leisure Family

6/10

Pleasant

16 Oct 2025

Bert

The bed was good. The shower was good. TV worked.

10/10

Exceptional

15 Oct 2025

Stephen

The hotel was great for our needs. Clean, spacious, microwave, mini-fridge, pool. It is close to lots of restaurants and other shopping, some even within walking distance. Great value for the price. I will be staying there again.

Leisure Family

4/10

Poor

13 Oct 2025

Megan

Entire property needs to be gut renovated. Thankfully I was traveling solo, I wouldn’t want my kids staying here.

Self

8/10

Excellent

11 Oct 2025

Kathy

Our stay was very pleasant except the room smelled very musty when we entered and the tub needed some attention around the caulking, looked like mold, otherwise everything was clean and we rested very well and was very convenient to some great food. Would stay again, the price was affordable, and the staff was very nice. Thank you

Business Pet

8/10

Excellent

30 Sep 2025

DEAN

We had to switch rooms because the sanitizer was overwhelming. Good workspace, The printer didn't work. Breakfast had limited choices.

Partner

10/10

Exceptional

24 Sep 2025

vincent

People at the desk are very accommodating more than I’ve ever seen

Partner

6/10

Pleasant

08 Sep 2025

Everette

The bed was extremely stiff and room was very dim furthermore overall not a fan

Partner

2/10

Poor

17 Aug 2025

Jason

The place was dirty and smelled terrible. It felt unsafe. Way too expensive for what it was.

Family

6/10

Pleasant

10 Aug 2025

Marcus

.

6/10

Pleasant

02 Aug 2025

Sheri

Was an average older style room. I was charged twice for the room and the pet stay charge. So watch when making reservation and paying online. Check your receipt at check out.

Business Pet

4/10

Poor

26 Jul 2025

Charles

The continental breakfast was a joke. There never was any cereal and the eggs were like rubber. The juice machine didnt work half the time.

Leisure Friends

10/10

Exceptional

24 Jul 2025

Stacey

Staff was very friendly and accommodating pool was always clean Room was clean and bed was comfortable. Only complaint was the pool furniture was all defrosted so there was tables but none of the lounge chairs or chairs were available to enjoy being around the pool

Business_and_leisure Family

4/10

Poor

29 Jun 2025

scott

Everything smells like smoke.

8/10

Excellent

23 Jun 2025

Herschel

Very covenient for our trip.

Leisure Partner

10/10

Exceptional

22 Jun 2025

Lynette

The staff was friendly and the room was clean except for the mini fridge but all I put in there was a bottle of coke so it was no big deal. We slept good and the free breakfast was good as well, everything was fresh.

Business Partner

10/10

Exceptional

07 Jun 2025

Stacey

Great stay friendly accommodating staff.

Leisure Family

10/10

Exceptional

04 Jun 2025

Stacey

Friendly staff clean room accommodating convenient to shopping and restaurants

Business_and_leisure Family

2/10

Poor

03 Jun 2025

Kayla Marie Woods

The location was nice.
The pictures were very misleading.
It’s actually a motel.
The beds were very uncomfortable, and had very noisy frames.
There were moldy looking spots in the bathroom.
The shower curtain wouldn’t stay closed because the rod was falling out of the wall. The bathtub didn’t drain well either
The corners of the bathroom weren’t cleaned. Some of the lights didn’t work either

Leisure Family

10/10

Exceptional

29 May 2025

Brian

Excellent service

Leisure Self

2/10

Poor

26 May 2025

Slade

This property was nothing like the photos showed. There were dead bugs caked onto the wall, the sink didn’t drain, the the room smelled very musty. I checked out the same night I checked in. Really disappointed, was definitely not worth the almost $400 I spent for 3 nights!!

Leisure Partner

8/10

Excellent

22 May 2025

Stacey

It was clean the staff was friendly and accommodating. It’s a great hotel and pet friendly!! Great for the price

Business Family

4/10

Poor

12 May 2025

Kaile

Motel quality

The bathtub was so slow to drain that it was like a shower/ bath combo. Random people knocking on my door at 1am. Free breakfast was not even worth being free. Bed was not comfortable. No smart tv. No business center as advertised. Front desk employees were friendly, and it is pet friendly.

Business

10/10

Exceptional

04 May 2025

Lisa

Clean however dated and worn room accommodations

Self

2/10

Poor

27 Apr 2025

Maeghanne

Do not go here everything smells like mildew and mold it was even on the lamp shades.

Family_with_children

4/10

Poor

21 Apr 2025

Wanda

The lobby is very clean .

Leisure Family

4/10

Poor

19 Apr 2025

SELYNTHIA

Never again

Beds were very uncomfortable. Couldn't sleep

Friends_and_family Family

8/10

Excellent

14 Apr 2025

Michelle

The room was musty smelling but clean.

8/10

Excellent

03 Apr 2025

NATALIE

It was not the best option in the area

Business Partner

8/10

Excellent

18 Mar 2025

Daniel

I work for a non-profit and am always looking for a nice, clean place at a low price. This SureStay isn’t horrible by any means. They changed out my towels and emptied trash after one night without being asked; the breakfast is skimpy, but there was hot sausage and egg patties. If you're there for business meetings, it's a tremendous location in Covington--very close to the highway, and there is a Race Track convenience store and places to eat within a short walking distance, but the hotel is right on a busy street; in this older building you can hear street noise; the walls are thin, so anyone talking outside is loud. This was OK for a two-night stay, I may reserve here again, but I'll probably shop around a bit. You’d certainly be fine here for one night. Bed and pillows were OK, not great. I don't mean to trash this property; I've stayed in much worse. I didn't feel unsafe. On a scale of one to ten, I'd rate 6.5

Business Self

10/10

Exceptional

02 Mar 2025

Dakota

Staff was amazing. 10/10 stars. Room was a little rough but nothing that would stop me from booking again. Staff was very quick to fix it too! Definitely a good hotel.

Leisure Friends

2/10

Poor

17 Feb 2025

Chad

The bed was horrible, very uncomfortable. The walls were very thin so we heard our neighbors talking all night long. There was no lighting in the bathroom like very, very dim lighting and it just wasn’t a pleasant stay.

Partner

2/10

Poor

16 Feb 2025

MaShonda

Dump!!!!!

I would rather you sleep in the car than stay at this place the photo is false advertisement I paid for two nights but didn't stay and they wouldn't refund my money this is a motel not a hotel they have permanent residents staying there their were shoes outside doors the room smelled horrible. Red Flags STAY AWAY

Friends_and_family Family

8/10

Excellent

16 Feb 2025

kristy

I have stayed her 4 times the past year. I like the location, price, the room is big, and ac is good. staff is all nice and friendly as well. This time, there was a bad odor when I first walked in ... I think from a previous smoker in the room, but I got use to it and it didn't give me a headache. Otherwise, it was perfect. good coffee there too!

2/10

Poor

09 Jan 2025

Amy

Suckiest accommodations ever

Save your money and stay somewhere else unless you just like a filthy bathtub with a shower curtain that will not stay closed, so there’s water all over the place

Partner

2/10

Poor

02 Jan 2025

Alicia_

Room was dirty. Wet towels and unmade bed with balled up covers. Weird smell, highly humid.

Leisure Family

8/10

Excellent

19 Dec 2024

Ty

The property was very nice and clean. I would stay at again