Name: Hilton Garden Inn Covington/Mandeville
Address: 350 Holiday Square Boulevard, Covington, 70433, US

6/10

Pleasant

04 Aug 2026

Teresa

Hotel was totally under construction, that should be know when booking! We we traveling all day long and arrived at 11:45pm. I had pre purchased the room to take advantage of the discounted rate. I told the front desk attendant we had been traveling all day and would sleep late and I asked what time check out was, and said we would be checking out at the last minute, we were extremely tired and had another day of driving ahead of us! 5 people from Housekeeping bang on our door - 2 before we were awake! I told I them each time we would be checking out at Noon - checkout time! It’s was annoying and frustrating!

8/10

Excellent

30 Jul 2026

Enrique Antonio

Maybe bad luck from us, but 2 times in a row, pool not available. I suggest to any future guest to call and ensure the pool is available. It’s constantly inoperable

6/10

Pleasant

30 Jul 2026

Tram

The room we had was INSANELY humid but the AC worked well. So it was humid and cold. Not very comfortable

10/10

Exceptional

30 Jul 2026

Delrick

i've stayed here before. It's always a great day. Never had any issues.

10/10

Exceptional

26 Jul 2026

Magdalena

Front desk was amazing. There was a Bar, which is always great when you are tired of driving. Bar tender was super sweet. The room was super clean and bed best

2/10

Poor

26 Jul 2026

Roberto

My wife saw a water bug inside the bathroom.

6/10

Pleasant

25 Jul 2026

Rose

A big Hilton fan but was upset bc my room smelled very mildewy. As tired as i was i did not complain to staff and i know they would have kindly moved us. Just surprised they even allowed someone to sleep in the room.

10/10

Exceptional

23 Jul 2026

Tamronique

Everything was great

6/10

Pleasant

23 Jul 2026

Timothy

the hotel was under construction so the pool areas were filled with supplies meant to update some of the rooms so neither the indoor pool or outdoor pool were available. the room was smelly and the ac looked beat up. we showed the front desk clerk and she put us in another room. the new room still smelled musky but it was the only one available. also, there is no vent in the bathroom so the steam from the shower lingers in the room forever. lastly the shampoo container was installed next to the bathroom sink and the hand lotion that should be next to the bathroom sink was instead installed in the shower next to the shower gel. we alerted the front desk and she said they would have it fixed but never did. we checked multiple times and was told the maintenance man would fix it the next morning and that she wrote it in the service log behind the front desk. when checking out i mentioned that it was never fixed and the service guy opened the log book and said there was nothing there for him about any of our problems. this might have been a good hotel in the past but it has really gone down hill. not staying here again

6/10

Pleasant

19 Jul 2026

Jean

The room had a dog smell, the shower caulk had mildew, the bed sheets had holes and the room phone was not connected (not even wires to plug the phone into the phone plug). Other aspects of the room needed some maintenance and TLC also such as wear and tear of the furniture. Very disappointing from Hilton. I will not stay there again.

Partner

8/10

Excellent

19 Jul 2026

Pam

Room was clean and comfy. The pool was out of service. The parking is terrible.

Partner

10/10

Exceptional

19 Jul 2026

Berryl

Everyone was very nice

Family

2/10

Poor

19 Jul 2026

Mike

The staff and management are polite and say they will clean the room and provide towels and then do nothing. The cleaning staff manager felt bad about our stay and changed the bed and brought towels just before she quit the job. It is such a job to move all of the handicap equipment that I did not want to move to another hotel. Management agreed to extend my stay at the same rate and the charged me 50% more. I would not recommend this place to anyone and I cannot image why Hilton has not pulled the franchise.

Partner

8/10

Excellent

19 Jul 2026

Alashia

nice

Partner

4/10

Poor

19 Jul 2026

Rebecca

Stay away !!!
This hotel was horrible , very dirty , smelled of chemical . Carports should be pulled up disgusting!!! After third room change we still was not put in a decent room !! Staff at front desk was rude and very much an idiot !! Pool was closed . Elevators were very scratchy prayed to make it to the floors . I would not stay here !!!

Partner

10/10

Exceptional

15 Jul 2026

Rene

Pool was closed in July!

Family_with_children

10/10

Exceptional

14 Jul 2026

Daniel

Staff were above and beyond nice and helpful. There was remodeling going on so the pool was closed. The beds were a little bit firmer than I personally like but we really enjoyed ourselves.

Partner

10/10

Exceptional

13 Jul 2026

Brian

Great as ways, stay here often for business very friendly staff

Business

10/10

Exceptional

13 Jul 2026

Andre

I am lost for words.

Self

8/10

Excellent

12 Jul 2026

Rebecca

Good stay. Front Desk lady was nice. She moved me from across the ice machine area down the hall a bit. Room attention... not quite sure about. The bed was perfectly nice, but coffee station had 2 bottles of complimentary water and waa already opened with water missing with the cap on. Shower wasn't clean either. I did enjoy their bar and bartender. Lastly, this sounds idiotic, I didn't understand how to get breakfast. A counter had all the items like jelly and whatnot, but there wasn't any food out. There was a staff member, but she didn't acknowledge me or ask me if I needed anything. She watched me walk around the area looking for my hidden breakfast. It was a nice stay, though. Very quiet and excellent sleep.

Self

4/10

Poor

11 Jul 2026

Roxanne

The halls were very dirty..the exit signs on the floor looked like they had bee kicked out..after we showered and unpacked we saw there were roaches in the room.we did not sleep at all...the elevators were duct taped together on the interior..we came from out of town, got in late and were too exhausted to change rooms or hotels.as we had to get up early for a surgical procedure..I am a Hilton Honors member, but won’t be staying there again

10/10

Exceptional

06 Jul 2026

Ashley

Property was very clean. Heather, the bartender, was amazing. The pool was under construction so that was disappointing. Overall an enjoyable stay.

Friends_and_family Family

4/10

Poor

04 Jul 2026

Chris

The property was clean. Lobby was clean and seemed to be updated. Our floor however was humid along with the room in need of an update. I felt like the lobby was updated before the rooms to get you inside. Kinda felt cheated. The room was clean but the bed was absolutely horrible to sleep on. It was hard and the pillows had no fluff or support. I’m 5.3 and weight 140. Not overweight at all and my arms kept falling asleep from sleeping on my side. If you have any type of back, hip or neck pain, it won’t be fun. The linens were clean but you could tell they were old. The fabric was trying to come undone. Covington is a good area to stay in but we are done with Hilton. This is the second one we have stayed at with horrible beds.

Partner

10/10

Exceptional

04 Jul 2026

Brian

Pool is under construction not open only draw back. Otherwise A+++++

Self

10/10

Exceptional

03 Jul 2026

Ashley

Front desk woman was very helpful. Breakfast was great. The pool was out of service, so that was a disappointment. Rooms were very clean. We will definitely be back to stay here.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

June

Only problem with the room was the smell. Don’t know if it was the cleaning stuff they used or just an old smell. We brought bath and body stray so it helped. They were remodeling part of the second floor when we were there.

Partner

6/10

Pleasant

02 Jul 2026

Dana

Very nice entry area. The halls and our room had a musty odor. The sheets did not fit the mattreses properly. So, they kept slipping off upon entering and exiting the bed

Family

2/10

Poor

28 Jun 2026

Jason

The mattresses are horrible, the worst of any midrange hotel at which I’ve stayed

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Angela

Nice on-site restaurant/bar for unwinding in the evening. Breakfast available at additional charge.

Family

10/10

Exceptional

22 Jun 2026

Christopher

Stayed for our wedding night. Nice room

Partner

10/10

Exceptional

13 Jun 2026

Florence

Great place!

Partner

10/10

Exceptional

13 Jun 2026

David

Pool closed

Family

10/10

Exceptional

11 Jun 2026

Brian

Rooms clean , bed comfortable friendly staff, only issue is if you pay for breakfast up front the hours say it’s open until 10am but they will not serve it after 9:45 I was rudely told to by a kitchen worker. Other than that everything was great!!!

Partner

8/10

Excellent

08 Jun 2026

Joshua

Everything was good except the pool being closed.

8/10

Excellent

07 Jun 2026

Adriana

Staff was excellent and helpful. Swimming pool is under renovation. With our kids, it would have been helpful to know that.

Family_with_children

10/10

Exceptional

07 Jun 2026

Sonja

Front desk reception was so helpful- provided a toothbrsush/ paste, and a fresh extra blanket.
The AC is cold, shower water is hot. Within walking distance to food and a movie theater.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Jill

Enjoyed our stay! Would book again!

Family

10/10

Exceptional

02 Jun 2026

Michelle

Stay was great

10/10

Exceptional

02 Jun 2026

Dennis

No

Family

10/10

Exceptional

01 Jun 2026

Gregory

No comment at this time.

Friends_and_family Family

4/10

Poor

01 Jun 2026

John

Pool was out of service! We were at an event spending 5 hours in 90° heat and this.

Partner

6/10

Pleasant

01 Jun 2026

Nicholas

The pool has been under construction for months. Should update website. I chose it because of the pool. No ice machines work. Parking is horrible and some doors won't allow access

Self

6/10

Pleasant

29 May 2026

Derek

Room I was in would need to be updated worm and dirty carpets

Business

8/10

Excellent

26 May 2026

chris

Nice Hotel but there was alot of work going on which was a pain.. nice staff, x but cmon how many days does it take to tile a 20 foot hall… too many.

Self

10/10

Exceptional

24 May 2026

Ted

It’s was all good the beds need s to be softer.

Partner

10/10

Exceptional

22 May 2026

John

Always enjoy my stay here. Staff is incredibly friendly and helpful

Self

6/10

Pleasant

21 May 2026

Serena

Room was not ready at

10/10

Exceptional

20 May 2026

Tim

I had to leave early, so I didn't get to try the restaurant for breakfast.

Everything I did experience was very very good.

Family

10/10

Exceptional

15 May 2026

Thomas

Great stay. Very clean!

8/10

Excellent

15 May 2026

Patrice

Yes

Business

2/10

Poor

12 May 2026

Kimberly

Room was very clean and property. But please don't stay here after you leave they will constantly steal money from your bank card. And when you reach out they want let you speak to management and everyone is clueless.Whole time imon the phone with the clerk trying to figure out why they stole money the day before they was running my bank card again trying to steal more money

8/10

Excellent

10 May 2026

bryan

Room was clean , Amazing Beds .. Staff at check in was horrible , outside of that Great stay and will Stay again .

Self

10/10

Exceptional

09 May 2026

Stephen

I am not sure what can be said other than I consistently stay with the same 1-2 companies because they consistently go above and beyond. My stay at this location was exceptional, with only one difference. The front desk staff although very professional, and welcoming, they legitimately came across as is they love what they do and wanted to be there. It was both odd and amazing.

Family

2/10

Poor

05 May 2026

karla

From the moment we checked into the moment, we checked out the entire hotel was absolutely horrible checking in with a headache. They had two women there carrying on a conversation and there was three people in front of me instead of them splitting up and checking out separate people they’d rather carry on the conversation and only one person was working then we got to the room. It was dirty then in the morning the breakfast is not ready. It said made to order you had to sit and wait and then they told me to go get my money back because they didn’t have enough food. We’ll never stay here again.

Friends_and_family Family

8/10

Excellent

02 May 2026

Christine

The property and staff are great the rooms need to be refreshed.

Family

8/10

Excellent

01 May 2026

Walter

Nice hotel right off the highway. The room was very large and comfortable. They were doing some construction so the pool wasn't open. Nice lobby area. Few things weren't great. The complimentary breakfast was sparse. They literally had coffee, cereal and muffins. That's it. No juice added. You could order other things at a decent price however. The room was a bit noisy. As most hotels the door auto shuts. When the door shut it slammed very hard. At first I thought everyone was slamming their door but it's just the way the doors are designed.

Self

10/10

Exceptional

21 Apr 2026

Sylvia

This is a beautiful property that has some areas being renovated thus were under construction. The pool was not available for use due repairs. My room window shade was broken and could not be pulled down to block the light. Though I had the above mentioned issues, my overall experience at this hotel was good. I would definitely use this property again.

Family_with_children

10/10

Exceptional

16 Apr 2026

Virginia

Will definitely stay here in the future! Very nice property and staff.

Self

6/10

Pleasant

12 Apr 2026

Passion

Room was ok. Could be updated

Friends_and_family Friends

10/10

Exceptional

04 Apr 2026

Darcy

Great hotel

6/10

Pleasant

02 Apr 2026

Wyman

The bed was not a good quality bed.

10/10

Exceptional

30 Mar 2026

Dionell

Everything was fantastic!!

8/10

Excellent

29 Mar 2026

Debbie

Great staff

6/10

Pleasant

24 Mar 2026

Barbara A

Staff was not helpful. Two days I asked to get room cleaned and no one ever showed up. Would not stay here again. I will get a room at Marriott from now on.

Family

10/10

Exceptional

23 Mar 2026

Jason

Well kept

10/10

Exceptional

23 Mar 2026

virginia

Everything was nice and clean staff was very nice!!

Partner

4/10

Poor

22 Mar 2026

Tina

Curtains are teal design with green window covers and worn out green gray carpet. I can hear the stomping overhead. Checked in at 2:30 w my chihuahuas and couldn’t get first floor (already?) saw a dirty paper cup with our coffee. Roach going across floor. Awful!!

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Marcella

Beautiful hotel. Plenty of parking. Nice area.

Friends_and_family Family

4/10

Poor

18 Mar 2026

Verlena

The property looked well kept. The staff was really friendly. When entering the lobby, it smelled really nice and looked very clean except the carpet. The room that I stayed in was not good. The carpet was very dirty the furniture was very outdated and scratched up really bad. The nightstand lamp was rusted, and the shade was cracked up. The closet floor and the area beside the refrigerator needed to be vacuumed badly. The bed was clean and comfortable. I wanted to use an iron, but the one in the room didn't work and it was broken up. This is the third Hilton that I have stayed at that was not good. Hilton hotels seem to be going downhill. I have stayed in motels that were better than this hotel. this hotel mis in need of an upgrade really bad. I would not stay here again.

Family

8/10

Excellent

13 Mar 2026

Dave

3rd & 4th floor rooms are great. I wouldn't suggest 1st room floor rooms unless you get them at a major discount. 1st floor room I had was pretty gross needs updating. Restaurant & lounge were great. Staff & housekeeping are awesome. Close to highway & tons of restaurants.

Self

8/10

Excellent

12 Mar 2026

David

Clean sizable room. Friendly staff throughout. Breakfast was to order only, no buffet. One issue was lotsa maintenance staff while working on a variety of rooms and using the staircase, a constant slamming of doors. (Normal hotel noise). We were here for three days and had to ask guests service for a roll of toilet paper. Would we stay again, probably!

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Jeri

No kitchen in my room I did have to wait about an hr for my room the lady was very friendly gave me a goodie bag water and Cheese it's but I feel if check-in starts at 3 I shouldn't have to wait on housekeeping who was in the hall by my room on her phone. Housekeeping the next morning was excellent very professional prompt all in all a wonderful place I will definitely stay again

Family

6/10

Pleasant

12 Mar 2026

Tracie

The air unit was very loud in the room and the pillows were extremely squishy.

Friends_and_family Family

4/10

Poor

08 Mar 2026

McKenna

The gir who checked me in chastised us for booking through Expedia and said my license photo made me look high.

The room was barely cleaned and the water pressure was nonexistent.

Partner

4/10

Poor

07 Mar 2026

David

The mattress we had was aweful it was hard and had springs sticking up the shower had hair in it

Partner

10/10

Exceptional

06 Mar 2026

Carmel

Hotel staff were friendly, the room was very spacious and it was in a great location for our trip.

Partner

10/10

Exceptional

04 Mar 2026

Jacqueline

Clean room very friendly staff

Friends_and_family Family

4/10

Poor

03 Mar 2026

Barbara

Breakfast was suppose to be included and they charged me for it bad staff

10/10

Exceptional

01 Mar 2026

Natasha

Everything was perfect!

Self

6/10

Pleasant

28 Feb 2026

Aaron

Was okay

10/10

Exceptional

27 Feb 2026

Charles

Everything about this hotel was impressive!

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Nancy

Friendly and courteous staff

6/10

Pleasant

22 Feb 2026

James

The room was nice and clean. But the house keeping person more than once opened our door before knocking. And after checking the check out time was for 12PM. And seeing the same individual when loading our car stating to him that we still had items in the room, when we returned to the room he was there sitting on our couch. And when i looked at him bewildered he say\"Oh. NO, You Cool!\" And after about 3 very uncomfortable minutes he had to be asked to leave the room!
I made contact with the front s
Desk, after a while we were approached by the house keeping manager and which time we were told he was no longer employed with the hotel. Well we were there for an additional several hours as we were with another party that was not leaving until the next day. During which time the individual was seen more than once in and around the hotel.
Since our stay i have made additional contact with the hotel. And was assured the the GM would be contacting me. But that has not happened. Thus i can not say that to spite the room being very nice and other than that incident everything was fine. I do not feel SAFE staying in a hotel that the staff would allow such a invasion of privacy to take place and continue to have that staff member atound its guests and give its guest no explanation is poor service and frankly inexcusable.

8/10

Excellent

18 Feb 2026

SHANNON

I just wish they had free breakfast but everything else was amazing

6/10

Pleasant

17 Feb 2026

John

One of the sheets was missing from the bed. How could that happen?

Friends_and_family Family

2/10

Poor

16 Feb 2026

Robert

I booked the hotel weeks before my arrival. They overbooked and left me without a room. I couldn’t find another hotel and had to sleep in my car.

6/10

Pleasant

16 Feb 2026

Jildelle

The beds were hard and the pillows were uncomfortable. They had no fluff to them . They had to find towels and we never received our bath towels. Staff were very friendly on check in.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Ellen

Spotless and beautiful hotel. Very nice experience.

Leisure Friends

2/10

Poor

15 Feb 2026

Mitchell

BEWARE: Live large roaches in unit. This is an unkept roach hotel.

Upon entering my unit I was greeted with the following:
- Massive, gross stains all over the carpeting.
- White stains all over the sofa.
- Large stain on the office chair.
- Blotchy orange stain on the bedsheet.
- Blood stains and hair on the towels.

Then this giant roach, see attached images, decided to make an appearance.

I immediately left and checked out of the hotel within 1 hour of arriving, documenting the issues with the front desk staff before leaving. Upon requesting a refund with the manager, including providing photos of all of these problems, the manager refused to offer any compensation despite multiple requests from both myself and the booking agency, and despite me being polite and courteous the entire time.

As you can see with other reviews, this is all a common issue with this hotel. I've stayed at well over 50 hotels from major brands over the past few months, and this was hands down the grossest, most unkept, and unprofessional place I've stayed at.

I would highly, highly recommend you pick a different option in the area.

10/10

Exceptional

10 Feb 2026

Carrie

Super friendly staff!

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Miranda

Effective front desk. Easy check in. Name even on the screen of the team, cool little happy!

Leisure Friends