Name: Best Western Concord Inn & Suites
Address: 97 Hall Street, Concord, 03301, US

2/10

Poor

18 Jul 2026

Crystal

Not a friendly check-in experience for starters. Got over that and was unpleasantly surprised by an awful odor in my room. My kids and I removed our shoes and began walking around the room and within a few minutes our socks were black on the bottom. The floors in the lobby and breakfast area are extremely sticky to the point where my son’s shoe came off of his foot because his shoe was completely stuck on the floor. Rugs in the halls are also heavily soiled and stained. This hotel is no longer worth the hefty price tag. It’s become another hotel to avoid in the Concord area.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Nora

Great, quick stay

Family_with_children

8/10

Excellent

10 Jul 2026

Fernanda

We enjoyed our stay at BW Concord NH. Great staff, always available and helpful. Breakfast with a good variety. Hot tub is the highlight of our stay, a great addition after our daily walks. Pool is nice too and they have some pool toys for kids. What I would suggest as an improvement is the carpet and AC filter’s smell of humidity.

Family_with_children

8/10

Excellent

06 Jul 2026

Lauren

It suited its purpose. The only complaint is the room could have been cleaned a little better. The bath tub was not very clean.

Family_with_children

6/10

Pleasant

05 Jul 2026

Emily Kirby

Beds need updating but staff was great

10/10

Exceptional

04 Jul 2026

Irene

Pretty satisfied

Family_with_children

2/10

Poor

03 Jul 2026

Andrew

Room smelled musty and like smoke despite it supposedly being smoke free- ther toilet bowl was not cleaned with stains of you know what - the air was terrible - there were moths in the room.

Family

10/10

Exceptional

01 Jul 2026

Mel

We had a great stay!

Family_with_children

10/10

Exceptional

29 Jun 2026

Gail

Breakfast good not outstanding. Everything else very good.

Self

6/10

Pleasant

27 Jun 2026

Michael

I want to start by saying the staff was particularly helpful and kind. The breakfast was alright as well. The room smelled moldy, and when the shower was running smelled like smoke. They are currently doing renovations on the roof, which led to no television access. I would recommend staying at a different hotel in the area.

Partner

6/10

Pleasant

24 Jun 2026

Debra

Property is very dated.

Self

6/10

Pleasant

23 Jun 2026

Debra

Staff was friendly and helpful however property is dated and the room lacked proper desk space to work at. Breakfast was somewhat limited and \"fresh\" fruit was old and bruised .

10/10

Exceptional

23 Jun 2026

Stephen

The hotel was very clean and the staff were absolutely amazing.

Self

8/10

Excellent

23 Jun 2026

Marie

Needs some updating

Partner

10/10

Exceptional

22 Jun 2026

linda

Customers service

Friends

8/10

Excellent

22 Jun 2026

Kimberly

Check in was fast and efficient. Front desk staff did not make small talk...just check in and get you on your way. We did not partake of the 24 hour coffee station, fruit or cookie bar. The offerings, though were plentiful and cookies looked fresh. We stayed in room 114 which was a suite with separate sleeping and sitting areas. The mini kitchen had a fridge, microwave, coffee pot and sink. There were no dishes, kitchen towels or soap. . Althouhh the bathroom was stocked with quality toiletries, there was no hairdryer. The bed was very comfortable and there were plenty of pillows. We utilized the hot tub, the jets were strong and the temp was HOT. Not too hot, but hot as it should be. Too often, hot tubs are more like bath temp. The pool area had toys for those with kiddos and a chair lift to make the pool accessible. The buffet breakfast was plentiful. The offerings included a variety of cold cereal, fresh fruit, waffle ststion, ogurt, scrambled eggs, corned beef hash, and potatoe wedges, juuces, tea, viffee,and cocoa. The hot foids were barely warm and the hash was quite cool, like they opened the can and dumped it into the warming tray without actually heating it first. Overall, the price was very reasonable as this was the last weekend of bike week. We anticipated a higher rate. I would recommend this hotel.

Partner

10/10

Exceptional

18 Jun 2026

Robert G.

Bacon,scrambled eggs and biscuits and gravy were good. Would like to have had bagel and cream cheese and fresh fruit.

Friends

4/10

Poor

16 Jun 2026

Yonatan

Friendly staff

Family

8/10

Excellent

14 Jun 2026

Tina

The room smelled like dirty feet and found a keycard u see the blankets on one of the beds like they didn’t change the sheets on the bed, staff was very friendly, the pool and hot tubs was very clean Breakfast was good just need to have information in ingredients in what they’re serving for allergy purposes

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Craig

Several stays here. Staff was very accommodating with room change for noise.

Self

2/10

Poor

10 Jun 2026

Amanda

Had to book a different hotel, this was very rundown and under construction. The attendant wasnt helpful.

Family_with_children

10/10

Exceptional

09 Jun 2026

Charles

Very nice facility and staff. Lack of breakfast was problematic, although probably standard for hotel with conference facility.

Partner

6/10

Pleasant

08 Jun 2026

Michael

The hotel was acceptable. Not as clean as we'd like. Soundproofing could be improved: you can hear the people walking in the room above. It's right next to the interstate, with a constant drone of traffic.

Partner

4/10

Poor

07 Jun 2026

Marlena

Awful and loud. Staff is great. But it is just terrible.

Self

10/10

Exceptional

02 Jun 2026

Nathaniel

Excellent staff, clean room, great breakfast selection

Self

10/10

Exceptional

01 Jun 2026

Amy

Wonderful customer service

Partner

6/10

Pleasant

31 May 2026

Marlys J.

The halls needed vacuuming. When we entered our room, there was an old, dirty broom propped up against the wall. At 11:00 p.m. I had to ask the front desk to tell the guest in the next room to turn down the TV. At 4:00 a.m. I was again awakened by the next door’s too loud TV. Then I couldn’t get back to sleep because of the freeway noise. This hotel is too close to the freeway to get a good night’s sleep. The next morning, at the complimentary breakfast, there was food on the floor and counters, the trash receptacles were overflowing and not enough room for guests to sit. I definitely wouldn’t stay here again, very disappointing.

Friends_and_family Family

8/10

Excellent

30 May 2026

Margaret

The hotel is a good place for the money. The room was clean and the shower was warm. I appreciate that they include breakfast, but it really could use some improvement. The coffee was good tho.

Partner

10/10

Exceptional

28 May 2026

Mary

Every thing was very good.

Family

4/10

Poor

24 May 2026

Sylvain

Worst hotel breakfast I had in years (anwful juice and coffee, food ... well was it food !?... potatoes not cooked, etc.)

And no recycling ! Come on we are in 2026 ! Imagine the tons of single use stuff thrown to the garbage everyday !

Self

8/10

Excellent

21 May 2026

Elaine

Very affordable

Partner

10/10

Exceptional

19 May 2026

Dawn

Great inexpensive hotel near everything

Partner

4/10

Poor

17 May 2026

Timothy

Hottub and pool were nice, they gave us half a roll of toilet paper

Partner

10/10

Exceptional

15 May 2026

Richard

Very friendly staff. Great stay. Delicious breakfast! Highly recommended!

Family

2/10

Poor

12 May 2026

Richard

The pool and spa were nice, but unfortunately our overall experience was disappointing. Within 10 minutes, we had to kill four huge spiders in the room, which was very unsettling. The bathtub drain plug was broken, so I wasn’t able to give my 2-year-old a bath. On top of that, when I turned on the bathroom sink, the faucet handle piece that screws on fell of and was so stripped it wouldn’t stay on.

I also asked for a late checkout and was told I could stay until 12 PM, but I was never informed there would be an additional fee. After checking out, I was charged $100 for the late checkout. Had I been told about the charge beforehand, I would have left at the original checkout time. The people upstairs from us were also stomping their feet until 4am.

Overall, the property has potential, but the maintenance issues and lack of communication regarding fees made for a frustrating stay.

Family_with_children

6/10

Pleasant

10 May 2026

Marie

We were on the first floor, and until our third night all was fine. Then a very energetic family was above us and the floor creaked badly as the children jumped around. And maybe a dog was scratching because there was a thumping. We couldn’t sleep until they finally went to bed at midnight.

4/10

Poor

10 May 2026

Renee

there were no blankets and those given were quite gross. There is alot of unshelteted people in parking lot and walking by the hotel entrance - did not feel safe. We came here two years ago and its gotten worse. Will not return. Breakfast was terrible. Property condition is shabby and not very clean overall even though the rooms were clean. the cleaning staff and maid was very nice and was a standout.

Friends_and_family Family

6/10

Pleasant

10 May 2026

Angela

The room was clean however, there seemed to be what looked like blood on the ceiling. Not sure didn’t want to get too close. My bedding had some yellow stains on them.
The hot tub and pool are a great add on however I think there should be an adult only time due to the children that where yelling and swearing and trying to try things in the pool that didn’t belong to them, I ended up leaving the pool room not to long after getting in.

Partner

8/10

Excellent

06 May 2026

Kevin

Exceeded my expectations. Great value for my money. Room was spacious, very clean, smelled nice. Unfortunately, the bed was hard for me, also felt it was noisy with hallway noise and highway traffic. But I would definitely stay again.

Partner

8/10

Excellent

25 Apr 2026

Nancy

Breakfast was hot and filling. We only got to use the hot tub once because it was under maintenance the second time. The pool could have been warmer.

Partner

8/10

Excellent

20 Apr 2026

Lisa

We were on tne first floor and we could hear someone walking back and fourth above us basically the whole stay. Otherwise the hotel was clean enough and the workers were all friendly.

Family_with_children

10/10

Exceptional

17 Apr 2026

David

Pulling in hot tub were great room was clean. We were overall happy with our stay.

8/10

Excellent

12 Apr 2026

Jennie

Roomy and comfortable. There is a rusty vent in the shower stall that should be replaced.

Family

10/10

Exceptional

10 Apr 2026

Sarah

Hot tub was warm but jets didn’t work. Breakfast was good. The staff was very friendly.

Family_with_children

8/10

Excellent

06 Apr 2026

Loi

Amazing staff! Super friendly and willing to help

10/10

Exceptional

04 Apr 2026

Jesus

Good place

Partner

10/10

Exceptional

29 Mar 2026

Ashley

The room was very clean, staff were very friendly. Pool was great. Excellent breakfast

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Melissa

Quick check-in process with Sai. Excellent breakfast options and have been consistent during my stays.

Self

10/10

Exceptional

24 Mar 2026

Joseph

Satisfactory across the board! The staff are exceptional and I always feel welcomed as soon as I walk in the door.

8/10

Excellent

21 Mar 2026

Tricia

Very friendly staff. Room was clean.

6/10

Pleasant

20 Mar 2026

ELIZABETH

Noise from third floor from people walking is very loud and disruptive when ur trying to sleep.

Partner

4/10

Poor

18 Mar 2026

Jess

The room was not cleaned properly. There were someones clipped fingernails all.over the florr ehich means it wasn’t vacuumed. There were also stains on our blabkets and sheets. I have a 9 month old and was not able to put him on the ground to crawl due to the floor not being vacuumed.

Family_with_children

8/10

Excellent

15 Mar 2026

Cheryl

Staff was awesome, showers were awesome. The beds were a bit too hard for us but the rooms were very clean!

Family_with_children

6/10

Pleasant

15 Mar 2026

Emily

The walls are thin. We couldn’t get a good night sleep because people in our room next door had the tv’s volume loud and it’s on all night! Also, people who stayed upstairs of our room was keep making the banging or tumbling noise all night! That’s why i could give the 3 stars to this house! Otherwise, they would easily get a 5 from me!

6/10

Pleasant

15 Mar 2026

Roselie

Room was musky . The front desk personnel open the window to air out the room and sprayed with air fresheners which help tremendously. The staff are always nice and friendly

2/10

Poor

14 Mar 2026

Faith

I have never wrote a review for a hotel before so that must say something. We has the stay ever. I have stayed at many Best Westerns in the past. This one had a 3rd story, and you could here everything. The people above us were stomping around, back and forth all hours of the night. We were also woken up at 5 AM each morning because of the floor squeaking and the people pacing, it was like an old farm house. Even my kids woke up. Next, the beds had springs that was forcing my back to arch all night. It was so uncomfortable after a few hours. Felt like I was having back labor. The brealfast was nothing like any other hotel. Not even a bagel or any type of meat. Just waffles, cereal, apples/oranges, eggs and biscuts and gravy. I love any type of eggs but these were gross. The juice was like syrup, it was so thick. My son who loves sweets wouldn't even drink it, lol. The heater was so hard to regulate. We either froze or were sweating to death. So we finally craked a window but we had cigarette smoke coming through the window and some guy was openly vaping in the pool with kids. They also collected a 100.00 deposit by phpne befpre we even areived or checked in, which I think is very odd. I would never stay there again.

Family_with_children

2/10

Poor

11 Mar 2026

alex

hotel definitely is a little out of date. there was an odd smell in the room, our curtains were also covered in stairs and there was a small spot of mold forming above our shower. however the staff working the front desk was amazing! from the moment we walked in they were helping and very welcoming.

10/10

Exceptional

10 Mar 2026

Melissa

Check-in was a breeze. Charlie (Receptionist) was friendly and energetic. They were able to accommodate my request of getting a room on the first floor and close to the dining area and gym. Breakfast had a great selection.

Self

10/10

Exceptional

09 Mar 2026

Sarah

The front desk staff was amazing

Partner

10/10

Exceptional

08 Mar 2026

Stephanie

Our stay was absolutely wonderful!! The staff was warm and welcoming, the food was delicious, the room and public areas were clean, the pool and hot tub were amazing. My family thoroughly enjoyed our stay and have all great things to say!!

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

darlene

Room was clean. The staff was amazing nuce!!! I would stay there again.

6/10

Pleasant

22 Feb 2026

Neil

Mattress was extremely soft. Rooms were loud. Breakfast hot food inedible. Staff was great and did great with what they had to work with but quality of hot food was sub par.

Self

10/10

Exceptional

20 Feb 2026

Carolyn

The room was very clean, liked having a hot tub! Overall it was a great place and good location for us.

Partner

10/10

Exceptional

20 Feb 2026

Shawn

Everything was great from check in to check out stay made me feel at home

8/10

Excellent

20 Feb 2026

Richard

Staff were very courteous and helpful. Room was clean and comfortable.

Friends_and_family Family

4/10

Poor

16 Feb 2026

Luisa

Room was very dirty had to switch rooms and pool was very unkept

Leisure Partner

6/10

Pleasant

16 Feb 2026

Monique

Staff at checkin and the cleaners in the halls were super friendly!! Unfortunately the carpet was clearly not vacuumed as it had stuff on it and one of the headboards had all greasy hand marks on it! I know they were sold out the evening before so maybe it was because they were in a rush. The whole reason we came to spend a night here was solely so that our children could swim… they got to at night and then the pool was closed in the morning!! Very sad kiddos.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Guianeya

The hot tube was very relaxing. The pool is in a good size to have Ll the kid family playing.

Friends_and_family Friends

10/10

Exceptional

15 Feb 2026

Emily

Friendly staff, clean room, great pool & hotub

8/10

Excellent

15 Feb 2026

Laurie

The pool and hot tub were wonderful and relaxing. The hotel was clean and the staff very friendly.

Friends_and_family Family

4/10

Poor

08 Feb 2026

Olga

The towels for the pool were scarce and the room we stayed in (king) had windows to the driveway where a bus or some large vehicle came in the middle of the night. The engine was LOUD, was impossible to sleep. Not a place if you’re looking to rest.

Friends_and_family Family

10/10

Exceptional

24 Jan 2026

Aileen

Impeccably clean. Great water pressure. Friendly, helpful staff. Quiet. Spacious, comfortable room.

Leisure Partner

10/10

Exceptional

19 Jan 2026

Erik

Nice hotel.

Leisure Self

10/10

Exceptional

19 Jan 2026

Lindsey

Staff were very accommodating, breakfast was decent, pool area was great, hot tub an added bonus. Beds could have been a little more comfortable but the stay was great! Great family hotel!

8/10

Excellent

01 Jan 2026

Stacie

Razi was very pleasant at check in. I was awake due to load occupants directly above us and kids running around until 1 or 2am but it was New Years eve.

Leisure Family_with_children

10/10

Exceptional

25 Dec 2025

Adam

Absolutely wonderful!! The young lady was sweet and kind!!

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Peter

staff were very nice

Leisure Partner

10/10

Exceptional

14 Dec 2025

MICHELLE

Super clean room. Felt very safe. The pool and hot tub is maintained well. Extra bonus for it being open early in the morning. Breakfast was good and the coffee was hot! I will definitely stay there again.

Leisure Self

8/10

Excellent

13 Dec 2025

Cathy

The room was clean. The staff was nice. Breakfast was ok. Room was noisy from people in the room above.

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

Kenneth

It was a higher grade of room and amenities but at a lower price than comparable hotels.

10/10

Exceptional

08 Dec 2025

Ann

Everything was OK , will be back again ...

Leisure Partner

10/10

Exceptional

04 Dec 2025

RAYMOND

Room was clean and breakfast was good.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Ayame

Room is spotless. Check in was smooth and Ravi did an excellent job at giving me all the information.

Leisure Self

10/10

Exceptional

01 Dec 2025

Zachary

Pool was nice clean and not too chlorinated. Hotel guy was very friendly and helpful. Good breakfast.

10/10

Exceptional

23 Nov 2025

Katerina

Amazing staff. Clean

8/10

Excellent

23 Nov 2025

Jaymie

Staff were great and the room was nice. Not enough soap in the rooms.

Leisure Partner

6/10

Pleasant

03 Nov 2025

James

The staff was great, free breakfast with hot eggs, bacon, French toast & pancakes was good. The construction of the building is kind of wonk, the tub in room 324 has a soft spot which makes a lot of noise when you are showering. Our room and the hallway carpets need a good detailing, window sills, door knobs were dusty, bed was a little lumpy. Shower curtain was dirty, vent over shower filthy & shower curtain was falling off the wall. The devil is in the details, and no one seems to care or notice them.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Cynthia

We enjoyed our stay the room was neat and clean the TV was modern and set up for streaming. There was plenty of parking and the hotel is located in a great area near lots of stores and restaurants. The front desk staff Frankie was very professional, helpful and polite. The pool and hot tub was clean and well maintained my only wish would be that they keep pool towels in the pool area instead of having to go to the front desk to ask for them.

Leisure Partner

10/10

Exceptional

01 Nov 2025

Sherry

Cozy hotel. Super friendly staff! Pool & hot tub were amazing. Free breakfast was delicious. Nice and quiet

Self

10/10

Exceptional

31 Oct 2025

Jennifer

Jacuzzi

10/10

Exceptional

27 Oct 2025

ERIN

The rooms are well appointed and the bedding is very comfortable. Very clean. Breakfast is always wonderful and the kids enjoy the pool. This is our go-to place when we come down to close up our lake camp for the season.

Leisure Family_with_children

10/10

Exceptional

24 Oct 2025

Pamela

Was a great place for a visit, but longer we stayed a week and you could hear people upstairs in the room above and kids running in the halls and last two nights there was someone knocking on doors at midnight and 6 the next morning.

Leisure Partner

6/10

Pleasant

20 Oct 2025

sara

The rim was good, nice and fairly comfortable. However, the pool was closed. They had a sign on the door. We asked about using the hot tub, because that was specifically the reason we got that hotel, was for a hot tub. He said he would check and let us know by 8pm, so 1 hour. At 9:45, pool closes at 10, the phone rang to say we could use the the hot tub. We had even called and went to the desk at about 815. No one was there.

Friends_and_family Family

4/10

Poor

16 Oct 2025

Michael

We stayed on the second floor and the noise coming from the room above us was unbearable! We were unable to sleep. We could not request another room because the hotel was full according to the front desk. The floor above our room “squeaked” terribly and we will never stay there again! Expedia should not Recognize this as one of the hotels they recommend. If there was an avenue available to request a refund of our money for the night stay, I would certainly pursue it! I stay in hotels very frequently and this was one of the worst experiences we’ve ever had! Never again!

Leisure Partner

6/10

Pleasant

14 Oct 2025

Christine

The reception was friendly, and Frankie was very kind and helpful.
Unfortunately, the room did not have much soundproofing, and we could hear the angry guest across the hall and the people above us walking all evening and in the morning.
The show did not have any ventolation and there was mold growing around the shower. The ceiling had come down in one corner above the shower and was temporarily patched.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Yahira

The room was cozy the pool and hot tub was clean and well maintained. The service and staff was really good. We will definitely be back!!

Partner

8/10

Excellent

13 Oct 2025

Istok

Average hotel. Not that clean, smells a bit humid, not too horrible, its what you pay for. Also not sure what kind of design it is to have an AC right next to bed without an option to divert air, so when you’re in bed, it blow directly into you. Big tv is nice, staff is awesome. It had a mini kitchen, although nothing in it to use. Pool looked nice, didn’t have time to use it.

Leisure Partner

10/10

Exceptional

10 Oct 2025

Scott E

This hotel met our needs and then some. Wish we had time to take advantage of all of the amenities.

Leisure Family

10/10

Exceptional

06 Oct 2025

Scott E

Check in clerk was very nice. Very happy the hotel met our needs.