Name: Best Western Hiram Inn & Suites
Address: 1340 Pace Road, Hiram, 30141, US

10/10

Exceptional

12 Jul 2026

Anita

Very nice

Self

2/10

Poor

07 Jul 2026

Qaadir

The room was in bad shape, the door handle was broken. The toilet was backed up and would not flush properly. The pool was closed for repair. We had three kids and they were looking forward to swimming. This was not an enjoyable stay. We left a day earlier because of the bad conditions.

Family_with_children

2/10

Poor

04 Jul 2026

Abdul - Ghani

We booked for three nights at this facility under expedia. We canceld the third night in advance due to a change in our travel plans. Both Expedia and the hotel gave us the run around treatment and refused to refund our money.

Family

8/10

Excellent

30 Jun 2026

Deborah

It definitely worked for what we needed. Very quiet.

Partner

8/10

Excellent

29 Jun 2026

Brennan

It was fair overall. The room was fairly clean and the staff were okay. The location was right where I needed to be for my intended purpose.

Self

10/10

Exceptional

02 Jun 2026

Marco

It was great

10/10

Exceptional

01 Jun 2026

Alberta

Nice room, friendly staff, easy parking.

Friends_and_family Friends

2/10

Poor

31 May 2026

Ayesha

Fridge & freezer did not keep anything cold. AC was very loud could not rest well.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Hannah

Clean room and amazing staff I forgot my drink when checking in and the man at the desk called me so I could go get it. Absolutely amazing stay.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Andreka

The property was well maintained and the staff was very helpful and professional.

Friends_and_family Family

4/10

Poor

25 May 2026

Carolyn

This place was safe and dry for the night. The beds were comfortable, but we had reserved a room with a sofa bed, which we discovered was not the case. We were told the wrong couches had been delivered during renovations and offered one twin sized roll-away for our two children instead. Most of the staff was fine, but a few were downright rude. Definitely not family-friendly attitudes on the staff, but the accommodations were fine. The shower rod was installed incorrectly, causing the curtain to slowly slide open at either end while you shower and get water all over the floor. We’ll do our best to avoid this place in the future.

Family_with_children

8/10

Excellent

22 May 2026

Lance

Decent place, staff very kind and helpful.

Business

8/10

Excellent

06 May 2026

Helen

We had a King bed room with a couch sitting area that was clean and comfortable. We had a room at the back of the hotel that was away from traffic noise.

Family

10/10

Exceptional

01 May 2026

Tracey

Booking from out of town can be scary, I have booked some hotels looking at beautiful pictures just to arrive and be in shock of the hotel conditions, that was not the reaction here at Best Western it was very clean, beautiful and comfortable rooms, the property was excellent and no offense to anyone with fur babies but no pets were allowed, I love pets but my allergies don't I will definitely stay there again when visiting Georgia, oh one more things it sits in all the shopping areas.

10/10

Exceptional

27 Apr 2026

Donald

Clean room, great staff, easy parking & located around plenty of restaurants

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Thomas

Great!

Self

10/10

Exceptional

20 Apr 2026

Wanda

Stayed for 2 nights and parking was great and free. Room was standard nothing fancy but the sofa was a plus and great for just 2 quick nights. The staff was very pleasant. Next time in Hiram we would definitely stay here again.

Family_with_children

8/10

Excellent

09 Apr 2026

Zebulon

No pool.

No eggs at breakfast, which was brief - not informed of hours when we checked in.

Restroom off lobby out of order for the three nights we were there.

Staff VERY helpful, particularly on rates.

Partner

2/10

Poor

08 Apr 2026

FRANCINE

I wasn't aware that they were in the middle of renovating. I arrived early in the am and once in the room I saw a roach. They moved to another room whereas the air conditioner was leaking water and soaked the carpet. I was then moved to another whereas there was no streaming Apps. This was my birthday weekend and was very disappointed in my stay. Thank you.

Family

6/10

Pleasant

03 Apr 2026

Christie

The second floor hallway smells like weed from about 7 pm on Monday until about 9 am. It’s overwhelming. We stay here often because it’s really the closest place to who are visiting and this happens every time we go the hotel itself is just fine. It’s clean and it’s what we need and we stay there because of those things, however, the weed issue on the second floor is disturbing. And we’re all allergic to it so of course we’re more sensitive.

Family_with_children

10/10

Exceptional

29 Mar 2026

Louis

Very clean and comfortable staff extremely helpful and friendly

Partner

2/10

Poor

27 Mar 2026

Karen

The hotel is infest with bed bugs. My daughter and grandson got bitten pretty bad. My daughter has videos and pics of the bugs that she caught in the bed with her.

Family_with_children

10/10

Exceptional

24 Mar 2026

samantha

The hall ways smell like weed but the front desk guy was nice he got me towels cause they didn’t add some to my room the breakfast was too early so didn’t get to have some 630 am to 830am but it was a nice stay bed is comfortable and clean.

10/10

Exceptional

19 Mar 2026

Christina

We’ve stayed a few times. It’s always a pleasure. I will come back again and again

4/10

Poor

15 Mar 2026

Patrice

The whole establishment needs major renovations. The air conditioning didn’t work, there was mold, rusting everywhere and it smelled like old wet carpet. I would not stay again!!

Family_with_children

8/10

Excellent

11 Mar 2026

Joseph

Pleasant staff, spotless clean

Partner

10/10

Exceptional

10 Mar 2026

Tariq

CLEAN AND PERFECT

2/10

Poor

25 Feb 2026

Kyle

Tried to extend a day but was told I needed to make a new reservation so I paid the 125 just for the key not to work. So we went to switch the key and they wouldn’t let us in bc she couldn’t find the reservation. Mind you, my things were still in the room. It’s been ridiculous.

Family

10/10

Exceptional

21 Feb 2026

Wendy

Clean room, nice accommodating staff and great breakfast! Easy access to everything in Pigeon Forge and very close to Gatlinburg and Sevierville so there is a ton of stuff to do very close.

Family

8/10

Excellent

14 Feb 2026

Marta

This place is always clean and staff is friendly.
Breakfast hour ends early for later risers. 2 night stay, towels and wastebaskets emptied, but bed not made!! Have been staying here for some time ehen visiting relatives in area!!

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Timothy

Great room, friendly staff, breakfast left a little to be desired. Otherwise, I would stay there again

Leisure Self

10/10

Exceptional

09 Jan 2026

Yadira

Everything perfect 👌

Friends_and_family Family

4/10

Poor

30 Dec 2025

Paul

2 stars is all it deserves

Leisure Pet

10/10

Exceptional

23 Dec 2025

Lynn

Room was very clean, my biggest criteria for reviews.

Friends_and_family Family

8/10

Excellent

17 Dec 2025

Judy

Excellent place, but no USB outlets. We didn't try breakfast.

Business_and_leisure Family

4/10

Poor

15 Dec 2025

Deborah

Room needs updated. Terrible mattress! Coffee pot in bathroom! No TV apps for movies.

Business_and_leisure Family

8/10

Excellent

08 Dec 2025

James

Very comfortable and well kept room. The mattress was hard on my lower back, but in fairness I have that problem almost everywhere. The staff were friendly and helpful. All in all a good experience.

Business Family

8/10

Excellent

20 Nov 2025

marta

Accessible unit requested was not available upon arrival, but staff moved things around to get us an accessible room. Clean room with all supplies. Only downfall to the good breakfast, is that it ends too early at 8:30a

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Jimmy

Very clean rooms and the staff was very friendly would stay again

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Blindel

Clean room, convenient, quiet

Business Family

4/10

Poor

11 Nov 2025

Brian

Room was extremely hot and took forever to cool off. Breakfast bar was bare in the morning.

Business

10/10

Exceptional

10 Nov 2025

Tariq

Good for the price

6/10

Pleasant

08 Nov 2025

EUNICE

Staff was great. Furniture was dated and missing pieces. Always road construction on Pace road when we're there.

Leisure Family

10/10

Exceptional

03 Nov 2025

Tariq

Decent room for the price

10/10

Exceptional

29 Oct 2025

Catherine

Loved my stay. I had previously booked a vrbo and I'm so glad they canceled! I didn't have to worry about finding my own breakfast. There was plenty of variety for me. the bed slept great. There was lots of room to spread out and everything was very clean. I really appreciated the desk and the mini fridge. I wasn't expecting those.

Business Self

4/10

Poor

19 Oct 2025

Katie

Go somewhere else

Rooms have weird smells, water issues and humid/hot because the air is turned off until you walk in. Had to switch rooms because of the water faucets being broken, and even the one we ended in was broken. We also had family in another room that had to switch also because the AC wasn’t working. Just not worth the stay.

Friends_and_family Family

4/10

Poor

11 Oct 2025

Mallory

Will stay elsewhere next time. AC didnt work in 1st room. Barely in the 2nd. Rooms not cleaned well.

8/10

Excellent

09 Oct 2025

Taimar

Front Staff was helpful with anything we needed.

6/10

Pleasant

06 Oct 2025

Vernon

Parking was easy and convenient, area is kind of tucked away and safe. Room furniture and bathroom fixtures are old and out dated. The cable service for the TV is not HD. I didn't even know that there was still signals that weren't HD.

Leisure Self

10/10

Exceptional

04 Oct 2025

Miguel

Very good

Leisure Self

2/10

Poor

03 Oct 2025

Latonja

Property manager said perfect timing, your room just got done. We go into the room. There is no way this clean. Dust, filth and spider webs. That's not clean. The bathroom sink and counters was nasty. The toilet had brown stuff at the bottom . Which was a mess and i do mean amess and nasty. I went across the street to Walmart. Bought cleaning supplies and cleaned room from head to toe. I have pictures. I will never ever stay here again. I do mean that!!!!!!!!!! Never will i stay here again. I mean that cold heartly. NEVER.

Then for the manager to play in my face and say it is clean. It was discussing. Once again I have pictures.

Leisure Family

10/10

Exceptional

23 Sep 2025

Betty

People were so nice and helpful.

10/10

Exceptional

18 Sep 2025

Faith

Very friendly staff. A nice quiet place to get away for a couple of days. 😊

Leisure Self

8/10

Excellent

17 Sep 2025

Nordia

Good location within walking distance to shopping and dining. Clean and safe environment.

4/10

Poor

11 Sep 2025

Anita

This was my second stay at this Hotel and I came back because it was convenient, we had a spacioius room, same 4 guests and tbe staff were pleasant. The person who checked me in said he has owned it more than 10 years and there had been no changes, but there were.

He had already decided to put us in a room for 2 people, there were 2 sets of towels and 3 !pillows for each bed. The room was small but we adjusted to that. Their unwillingness to wirk with us because we used Expedia to get a great deal was appalling. They didnt care about customer service.
Housekeeping was very nice and persons working the desk at night were civil and helpful. These 2 guys would go out of their way keep from saying hello.

The beds actually slept very well. We were all really tired from travel and some sick, so most of us slept between our events.

I had softened toward my position but when I went to check out the owner just pointed his finger at tbe desk and barked \"just leave the keys in the desk.\" He was nothing short if rude!

I will stay further outor closer to my neice and nephews homes the next time I come, it doesnt matter the cost. Good service and hospitality is what I was paying for and the Owner and his backup could use a good lesdon in both.

Thank you, Expedia and The One Card for providing me support and excellent service via Southwest Airliines and Hertz and for your assistance with our stay at the Best Westen.

Leisure Family

8/10

Excellent

04 Sep 2025

Tariq

Great stay

10/10

Exceptional

25 Aug 2025

Verified traveler

My stay was excellent the front desk staff made me feel safe… but was going through a domestic crisis and the staff made sure I was safe safe without being in my personal business.

Friends_and_family Family

2/10

Poor

24 Aug 2025

Juleah

Tons of shops and restaurants. Old property and had pests all in the room. Spiders webs in the shower, holes and cracks in ceiling, bathroom door handle loose…. Old smell.

I recorded to recorded 2 roaches, a spider, and a lizard all in my room within 3 hours. Staff moved us to another room at 3am.

Leisure Partner

8/10

Excellent

12 Aug 2025

Tariq

It was cool

10/10

Exceptional

10 Aug 2025

Joshua

Great breakfast included eggs and sausages, biscuits and my child’s favorite a waffle maker!

Leisure Family_with_children

6/10

Pleasant

29 Jul 2025

James

Not sure I would stay again

Room was never cleaned each day. Just given towels, trash and beds were never serviced in 3 days. Only 1 ice maker on 1st floor even though room said one per floor.

Friends_and_family Family

2/10

Poor

27 Jul 2025

Rick

Roaches ants sewer flies

Leisure Family

2/10

Poor

20 Jul 2025

Mary

Rundown

The toilet was leaking and had an ice bucket catching the water. The shower rod was broken and to shower, you had to hold the shower curtain shut. The beds had crumbs in them. The worst part was, the worker that I reported these issues to told me the manager said the manager told her that he would refund me one night upon check out on Sunday. However, when I was checking out, the manager refused to refund the one night. He said he could only take 50% off one night. He said the issues I had weren’t that big of a deal. Obviously, he is not concerned about hospitality or honoring his words.

Friends_and_family Family

2/10

Poor

20 Jul 2025

Anna

This hotel was Ran down the matress was so bad my kids couldnt sleep on it . The room smelled and i left and went to stay at my family house .

6/10

Pleasant

15 Jul 2025

Tedra

Very basic room. I asked for clean linens as the set on the bed had stains and the front desk brought a new set that was balled up and placed on the dresser. I asked if I had to put them on myself and she said “yes housekeeping left for the evening”

Leisure Partner

10/10

Exceptional

30 Jun 2025

Robert

It is a very clean and quiet hotel.

Leisure Family

4/10

Poor

30 Jun 2025

Nicole

Hotel had a strange smell ac wasn’t working good staff was rude

Business_and_leisure Family

6/10

Pleasant

13 Jun 2025

RALPH

i asked to get the room cleaned 4 times in 3 days never got no one to do it, poor customer service

Partner

4/10

Poor

12 Jun 2025

Robert

While they are renovating I can I ever look some things. Our first night, the A/C hardly kept the room at 75 so I didn’t sleep, the mattress was about as comfortable as a park bench and the toilet paper holder fell out of the cabinet. We got another room to which they happily obliged. The second room had blood drop stains on the couch. Also, the pool is closed permanently.

Business

4/10

Poor

03 Jun 2025

Grace

There was a “sour” smell in my room. Several other family members stayed in other rooms on other floors and some of those rooms had same odd smell. They were undergoing renovations so maybe it was due to that?

2/10

Poor

02 Jun 2025

Jason

The bed felt like it was 50yrs old with every spring poking in my back. My wife recently had surgery and there was no way she could sleep on that mattress. Looking at the actual mattress and there was a big brown stain on it. We refuse to sleep on whatever that stain was and requested another room. They sent us down the hall to a newly renovated room that had just been painted. The door was painted shut and I literally had to hit it with my shoulder to get in. The paint fumes were too strong to stay in this room, so we didn't stay

Business_and_leisure Family

6/10

Pleasant

30 May 2025

Michele

We checked in on a Tuesday, room did not get cleaned until Thursday, that’s because I spoke with the front desk staff.

Leisure Family

6/10

Pleasant

26 May 2025

Sindy

Undergoing renovations

Undergoing renovations so not pretty to look at

Friends_and_family Family

4/10

Poor

26 May 2025

imogene

the convenient of having everything in one area

Leisure Family

10/10

Exceptional

25 May 2025

Katina

Run down property

Leisure Family

2/10

Poor

24 May 2025

WyQuita

This place was the absolute worse place ever.

10/10

Exceptional

23 May 2025

Christina

Great location

Leisure Family_with_children

8/10

Excellent

23 May 2025

MARIA

Is good time

8/10

Excellent

19 May 2025

Timothy

Convenient location, staff answered any questions and requests politely, good to see updates to decor walls repainted and colors modernized, bed was a bit dated and lumpy but had areas to sleep comfortably. Would stay again when in area!

Leisure Partner

6/10

Pleasant

15 May 2025

Sylvia

There was NO daily breakfast provided at all. Coffee and a package of instant oatmeal doesn’t make the grade! Also I returned to the room after 10 p.m. on more than one occasion and no one was at the front desk, no security, anyone could have followed me in and to my room!! Unacceptable!!

Business_and_leisure Self

10/10

Exceptional

15 May 2025

Joseph Hugh

The property was very clean. The rooms were up to date and the staff was very courteous.

Leisure Family

4/10

Poor

14 May 2025

Rhonda

Furniture in rooms were worn and torn. The room I was supposed to get had a jacuzzi tub but when I got there it didn't work.

2/10

Poor

02 May 2025

Rodney

I booked 3 days at this hiram best Western. I rolled in from Michigan at 930 pm after an all day drive. I was tired. The first thing i do is grab a face towel wet it and wipe everything down.
The place was just filthy, the counters were just plain filthy, i have video. I pulled the desktop chair out that was all ripped and just covered with dust. The hair dryer hanging in the bathroom again covered with dust. The countertop backsplash and the mirror top had not been cleaned for a long time. Went to check out the next morning never to stay at best Western again. They said they had work going on and i should have never been put in that room, i should have been put upstairs away from the work. I couldn't even breath the room was so dusty. Add that to an old hard bed and a sofa with a dip in the middle. I took a video. I was then overcharged. Never go to hiram, ga best Western. Should be a refund. I went to a Howard Johnson down away from there. Damn rip off. Never, i mean never again. Im no child either, almost 70 and i know when I've been ripped off. i don't know how to post it but i gonna get my child to help me post on fb. I've never left a hotel without a 10 to 12 percent tip for housekeeping. Some of this was was work related dust but what i wiped off most of it was just plain filthy.

Leisure Self

2/10

Poor

29 Apr 2025

Angela

Didn’t get the correct rooms

Leisure Family

6/10

Pleasant

25 Apr 2025

Verified traveler

OK

No one manning breakfast!! No hot food 1/2 hr prior to breakfast ending time!! Food on carpet near chair. Bed very comfortable!! Accessible room needs higher toilet. Lots of bars in tub, but no slip resistant mat. We’ve stayed here many times but it seems to be slipping!!

Friends_and_family Family

10/10

Exceptional

21 Apr 2025

Bobbie

very friendly people.

10/10

Exceptional

04 Apr 2025

Tim

Very smooth process.

2/10

Poor

03 Apr 2025

MAREK

outdated hotel, ongoing construction, breakfast is very limited. Definitely overpriced

Leisure Family_with_children

8/10

Excellent

21 Mar 2025

Scott

Great quick place to stay

6/10

Pleasant

16 Mar 2025

Anne

It was just okay

Bed was very uncomfortable, which is just about everything! It definitely needs updating, as the orange carpet went out many years ago. However, I will say it was very clean, which is super important.

Partner

2/10

Poor

14 Mar 2025

Amanda

It was disgusting, it smelled of weed as soon as you walk in, theyre was mold in the room ceiling and the room smelled terrible, there was 3 cops arresting someone in the front lobby, i didnt feel safe whatsoever and DO NOT recommend this place to anyone!!!

Leisure Family

4/10

Poor

09 Mar 2025

Danielle

Where do I begin?

1. The maroon throw over the bed had a huge stain.
2. The tub had some stains and strands of hair.
3. We had to ask for disinfectant spray to spray down and clean the space.
4. The quality of the TV was a joke. Pixelated and staticky on most channels.
4. We awoke in the middle of the night to roaches crawling across the tv stand and behind the wall. Completely freaked out. We did not ask to move because if it were in one room, it would have been in any other room. We had to keep our belongings closed up and shook the hell out of items outside before putting them in the car.

That alone made the entire stay uncomfortable. Never had this issue in any other Best Western. Disgusting and this place needs an update and an exterminator. We chose this hotel because it was 1 of 3 hotels within close proximity to the wedding venue that we would be visiting.

Dont stay here!

Business Partner

6/10

Pleasant

02 Mar 2025

Marc

Quiet and eazy to find. Needs to be updated. Worn-out accommodations

Leisure Self

10/10

Exceptional

23 Feb 2025

Jessica

Stayed one night. Our room was clean, no issues. The parking was convenient and there is a small free breakfast which was very helpful.