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Surestay Plus By Bw Southern Pines Pinehurst

Pinehurst - NC · United States

1675 US Highway 1 SView location

7.6/10Very good1,001 Reviews
Cleanliness7.4/107.4
Service8.4/108.4
Comfort7.8/107.8
Condition7.2/107.2
Location9.6/109.6
Neighborhood8.6/108.6
Value6.8/106.8
Amenities7.0/107.0
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Surestay Plus By Bw Southern Pines Pinehurst

Experience this Southern Pines North Carolina hotel offering comfortable and affordable accommodations near several North Carolina championship golf courses and Fort Bragg.

Welcome to the SureStay Plus by Best Western Southern Pines Pinehurst where guests will receive the highest quality of customer service and find unbeatable amenities for an affordable price.

A golfer's paradise, this North Carolina SureStay Plus hotel offers convenient access to 30 championship golf courses, local attractions, shopping and dining options, many within walking distance, in and around Southern Pines.

Guests staying at this pet friendly North Carolina hotel will enjoy beautifully decorated guest rooms featuring cable satellite television with HBO® and free high-speed Internet access. A complimentary full hot breakfast is served to hotel guests every morning.

Read more about this hotelShow less

SureStay Plus by Best Western Southern Pines Pinehurst comes complete with an outdoor swimming pool and fully equipped fitness center. Guests traveling to Southern Pines on business will especially appreciate the on-site business center.

There is no better lodging choice than the SureStay Plus by Best Western Southern Pines Pinehurst while visiting Southern Pines. With over 30 championship golf courses nearby and an on-site hotel golf coordinator, golf enthusiasts will not be short of rounds to play.

Guests can spend a leisurely afternoon exploring Historic Downtown Southern Pines and Pinehurst or catching a race at the nearby Rockingham Dragway. Local equestrian activities and events are what bring travelers back to the SureStay Plus by Best Western Southern Pines Pinehurst year after year.

The friendly, attentive staff at the SureStay Plus by Best Western Southern Pines Pinehurst is ready to ensure a fun-filled memorable stay in Southern Pines, North Carolina.

When you stay at SureStay Plus Hotel by Best Western Southern Pines Pinehurst in Southern Pines, you'll be in the historical district, within a 5-minute drive of Town of Auberdeen Municipal Building and Weymouth Woods-Sandhills Nature Preserve.

This hotel is 1.7 mi (2.7 km) from Southern Pines Golf Club and 1.8 mi (3 km) from Sunrise Theater. Make yourself at home in one of the 123 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment.

Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include complimentary wired internet access, a business center, and express check-out. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 1:00 AM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No elevators Professional property host/manager Pets allowed Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Important information

  • You need to know
    • The seasonal pool will be open from May to October.
    • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Minimal age
    18
  • Optional fees
    • Pet fee: USD 20 per pet, per night
    • Service animals are exempt from fees
    • Crib (infant bed) fee: USD 10.0 per night
    • Rollaway bed fee: USD 20.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Urdu

    Spanish

Nearby attractions

Southern Pines Golf Club 2.8 km / 1.8 mi
Sunrise Theater 2.9 km / 1.8 mi
Weymouth Woods-Sandhills Nature Preserve 2.9 km / 1.8 mi
Hyland Hills Golf Club 3.3 km / 2 mi
Town of Auberdeen Municipal Building 3.3 km / 2 mi
Campbell House Galleries 3.6 km / 2.2 mi
Pinecrest Plaza 3.6 km / 2.2 mi
Malcolm Blue Farm 4 km / 2.5 mi
Malcolm Blue Farm 4.1 km / 2.5 mi
Grist Mill 4.1 km / 2.6 mi
Pinehurst No. 9 4.8 km / 3 mi
Pine Needles Golf Club 5.4 km / 3.4 mi
Mid Pines Golf Club 6 km / 3.7 mi
Pinehurst Harness Track 6.9 km / 4.3 mi
Talamore Golf Resort 7 km / 4.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 123
  • Number of floors (main building): 2
  • Suites: 1
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Sofa bed
  • Small pets allowed (under 5 kg)Extra charge
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
Show 28 more facilities & services
  • Check-in hour
  • Check-out hour
  • Wired Internet
  • Wi-fi
  • Room serviceExtra charge
  • Laundry service
  • Babysitting serviceExtra charge
  • Air conditioning in public areas
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • SupermarketExtra charge
  • GardenExtra charge
  • GymExtra charge
  • Newspapers
  • Clothes dryer
  • Restaurant
  • Smoking areaExtra charge
  • Banquet hall
  • Meeting room
  • PhotocopierExtra charge
  • Business centre
  • Outdoor freshwater poolExtra charge
  • Sun loungers
  • Breakfast
  • Non-smoking establishment
  • Fitness
  • Bowling alleyExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Bw Southern Pines Pinehurst

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO DOUBLE BEDS NON SMOKINGRoom • TWO DOUBLE BEDS NON SMOKING • 1 Bedroom • 33 m²ROO.2D-NM
    Room TWO DOUBLE BEDS NON SMOKINGPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Ironing set
    • Cable TV
    • Desk
    • Microwave
    • Fridge
    • Internet access
    • Radio
    • Direct dial telephone
    Show all 13 amenities
    • Hairdryer
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Bw Southern Pines Pinehurst

    Room TWO DOUBLE BEDS NON SMOKING

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2D-NM

    Room amenities

    • Ironing set
    • Cable TV
    • Desk
    • Microwave
    • Fridge
    • Internet access
    • Radio
    • Direct dial telephone
    • Hairdryer
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Bw Southern Pines Pinehurst

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Bw Southern Pines Pinehurst

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Bw Southern Pines Pinehurst

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Bw Southern Pines Pinehurst

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ACCESSIBLE SMOKINGDOUBLE • ACCESSIBLE SMOKING • 1 Bedroom • 33 m²DBL.H6-JK
    DOUBLE ACCESSIBLE SMOKINGPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    ACCESSIBLE SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Bw Southern Pines Pinehurst

    DOUBLE ACCESSIBLE SMOKING

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    ACCESSIBLE SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-JK

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Bw Southern Pines Pinehurst

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 Bedroom • 33 m²DBL.KG-NM
    DOUBLE KING BED NON SMOKINGPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Bw Southern Pines Pinehurst

    DOUBLE KING BED NON SMOKING

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Surestay Plus By Bw Southern Pines Pinehurst

7.6
Very good
1,001 Reviews
Cleanliness
7.4 /10
Service
8.4 /10
Comfort
7.8 /10
Condition
7.2 /10
Location
9.6 /10
Neighborhood
8.6 /10
Value
6.8 /10
Amenities
7.0 /10
100 reviews shown
8/10
Excellent
02 Aug 2026
Timothy
If you’re looking for a clean, nice, low cost motel, stay here. Very clean compared to others. Nice lobby and staff
10/10
Exceptional
17 Jul 2026
Jennifer
It was great! Only stayed one night but would stay again.
10/10
Exceptional
01 Jul 2026
Mark
Room was fine, breakfast selection not so good. Yogurt tasted old I tossed. How about some bananas, fresh fruit, etc.
Self
8/10
Excellent
18 Jun 2026
Michele
Awesome stay. Nice location. The breakfast was not what I expected.
Partner
2/10
Poor
17 Jun 2026
Dr. Keeshes
The room was disgusting. The toilet and bathtub was extremely old and deteriorating. The room had so much dirt piled up in corners. The floor was dirty as if it had not been cleaned in awhile. Above all, the breakfast selection was minimal to none. They did not even have boiled eggs as a selection.
Self
8/10
Excellent
14 Jun 2026
Diana
Nice and clean hotel.
Family
10/10
Exceptional
10 Jun 2026
Nicole
Nice, clean hotel at a very reasonable price!
Friends_and_family Family
8/10
Excellent
03 Jun 2026
sherri
The staff were very nice and helpful. I will stay here again.
Pet
10/10
Exceptional
26 May 2026
Brian
The staff was very nice. The hotel was quiet and the price was great for just an overnight stay, in town for work. The room could use some TLC as I was showing the age of the property but all in all I would say again.
Self
6/10
Pleasant
20 May 2026
Kevin
I never got to stay at the property for as soon as I checked in, during my pre-checkin check of my room, I found that the bed was littered with bedbugs!!! So, I immediately notified the front desk and checked out.
Family_with_children
10/10
Exceptional
16 May 2026
Regina or Kenneth
Staff was wonderful, nice they made you fill welcomed. The property was clean and really nice, rooms was great.
Breakfast was a flop other then that wonderful place to stay
Partner
6/10
Pleasant
08 May 2026
jaime
Great staff. The rooms were just adequate. I don't believe I would stay there again.
Partner
10/10
Exceptional
07 May 2026
Peg
Best continental breakfast I have ever had!!!
Very unique choices - kale omelettes, cheesecake muffins, everything tasted homemade.
Everything was great except for the location of the shower and toilet. You have to slide sideways between the 2 in order to turn the shower on. Maybe if you have exceptionally long arms you would be more successful.
Other than that, it was great. Staff was amazing.
Friends
10/10
Exceptional
03 May 2026
RACHEL
Friendly staff, easy check-in, clean room, comfortable bed. Breakfast included waffles and pastries.
6/10
Pleasant
02 May 2026
Shearon
There where plenty properties near by far as food , gas stations and clothing shops. The location was perfect, the staff was perfect but the bathroom is so small you can barely move around comfortable. Not to mention the bathroom was dirty, the walls were nasty, along with the sheets being stained you could tell house keeping just made the bed and clean what they saw but not good AT ALL
Partner
2/10
Poor
26 Apr 2026
Melinda
The rooms were unclean even at check in the bedsheets were dirty the staff never offered clean sheets nor clean room. The chair was dirty their were roaches everywhere I took photos and complained to management yet nothing done
Family
10/10
Exceptional
26 Apr 2026
Raquel
Clean and quiet. Ms. Chevell gave top notch customer service!
Partner
6/10
Pleasant
23 Apr 2026
Michael
Not clean. And loud overnight.
Self
8/10
Excellent
17 Apr 2026
Benjamin
Breakfast was all carbs; no protein of any kind, but waffle was good, especially Strawberry flavor.
Man who checked us in was quick and efficient, but quite friendly in a casual way.
Door frames are beginning to rot at the bottom like from flooding. Thresholds are tall, as if to keep water out of the room, which made entry with a Rollator clumsy. Wall paint was fresh and a nice color. Water pressure was low and slow both shower and toilet.
Location was excellent for access to things we needed, but road was so busy, it took a few minutes for each exit.
Family
10/10
Exceptional
17 Apr 2026
Marie
All was clean, but a little dated. Perfect for the two (2) nights I stayed.
Self
2/10
Poor
17 Apr 2026
Andrew
Breakfast was terrible and there was even a sign threatening paying customers that if you removed even a muffin you'd be charged $50. Microwave didn't work and front desk lady gave nothing but attitude when she had to come to the room to look at it. And to top it off we were told the pool waa open and it was not and we couldn't even set by the pool to enjoy the weather.
Family
10/10
Exceptional
29 Mar 2026
Jessica
Great, friendly service. Comfortable beds. My daughter and I were traveling together and they gave us a room facing the courtyard which was nice. Definitely would stay there again. Thank you!
Family
10/10
Exceptional
29 Mar 2026
Wallace
Yes
Self
10/10
Exceptional
28 Mar 2026
Norma
Cleam
8/10
Excellent
27 Mar 2026
MARCIA
Very convenient location - close to stores and a few restaurants. The staff were very friendly. Price of room = good value.
Self
8/10
Excellent
26 Mar 2026
Adam
thermostat didnt work, and toilet barely could flush all the way.
10/10
Exceptional
08 Mar 2026
Dawn
Room and staff were wonderful!!
Family
8/10
Excellent
07 Mar 2026
Daniel
Good short stay very convenient location
Self
4/10
Poor
04 Mar 2026
Verified traveler
Despite having clean linens the rest of the room was a Dusty musty smelling nasty mess there were pubic hairs left in the bathtub it was filthy! Never again and gross!
10/10
Exceptional
26 Feb 2026
michael
checkin process was easy and the room was great.
Self
10/10
Exceptional
24 Feb 2026
RICHARD D
Yes, very good. Thank you.
Self
10/10
Exceptional
15 Feb 2026
Johnson
Friendly staff.
Self
2/10
Poor
15 Feb 2026
Juanita
After checking in and getting settled for the night , someone entered my room with a key. The secondary latch on the door was broken. After realizing I was awake and startled, they closed the door, but stayed outside wanting me to open the door. I did not. They went away. I tried many times to call the front desk and finally called the 800 number. The person answering the door was the same person opening the door. I barricaded the door and went back to bed. At check out the next morning, again was the same person. He was very apologetic telling me he had a repair to make and thought the room was empty. Maybe could have checked the computer first. Will not stay at a Best Western again. Should be reimbursed my room fee as well. Did not sleep soundly reacting to every sound. Feel free to contact me. This is not acceptable to your company I hope and any customer of yours or the motel chain
Leisure Self
6/10
Pleasant
15 Feb 2026
Dayon
The beds seem cleaned and comfortable, but the walls and bathroom looked like it needed tlc. Front desk lady was nice.
Friends_and_family Family
10/10
Exceptional
25 Jan 2026
Jody
Nice staff. Room overall was pretty nice and clean.
Leisure Self
10/10
Exceptional
12 Jan 2026
Timothy
The bed was comfortable room was clean. Staff was nice and friendly
Friends_and_family Friends
10/10
Exceptional
08 Jan 2026
Shakira
Great the shower water pressure sucked tho...but everything's clean and o
The room was great
Partner
8/10
Excellent
01 Jan 2026
walter
good
Friends_and_family Family
10/10
Exceptional
12 Dec 2025
Aquilus
We didn’t eat breakfast everything was wonderful except the lack of tissue in the bathroom when we arrived
Partner
2/10
Poor
10 Dec 2025
wendy
Mold tub floor tub
Mattress so hard
Door wouldn’t shut all the way
Self
8/10
Excellent
05 Dec 2025
walter
it was ok
Friends_and_family Friends
6/10
Pleasant
29 Nov 2025
Dolores
Staff was courteous my main problem with this hotel is not as advertised there is no guest laundry and the hot breakfast was a waffle maker. Expedia needs to be better about what they advertise and what is really there because once you book it you are stuck and no refunds. We were staying for several days and an onsite laundry was what we were looking for it’s advertised but owners removed it. Also would like to have hot items on breakfast and it is advertised as hot breakfast but not what’s there.
Leisure Partner
2/10
Poor
28 Nov 2025
Koni
The room was not clean Dust bunnies everywhere, frig looked like food had been spilled and not cleaned up. There was some greasy looking stuff on wall above the sink. Shower not clean. No exhaust fan in bathroom or that may have been what was hanging from wall in bathroom. It was overall not clean. There was also some one there smoking dope in some other room and the smell permeated the room. Just yuck!
Leisure Pet
6/10
Pleasant
23 Nov 2025
David
Room was in fair condition. Toilet constantly ran unless the float was manually adjusted. Shower was luke warm. Breakfast was poor, no waffle mix, very poor selection. Would not stay there again.
Business Self
10/10
Exceptional
21 Nov 2025
Connie
This is our go to when in town for 4H. Very nice clean rooms. Staff is always very pleasant.
Leisure Family
2/10
Poor
17 Nov 2025
Jason
Room had vinyl flooring hadn’t been mopped in months. Loud guests and equipment.
Business_and_leisure Partner
6/10
Pleasant
13 Nov 2025
carolyn
Room and grounds clean, staff fine, but limited breakfast selections, very hard bed, and inadequate noise insulation deprived me of sleep and inadequate nutrition required additional expense of breakfast elsewhere. Instant coffee just isnt ok.
2/10
Poor
12 Nov 2025
Kimberly
It was pet friendly .
Business
10/10
Exceptional
10 Nov 2025
Barbara
Beautiful appearance outside as we were in the courtyard. Didn't like the bright led sink mirror light. Felt comfortable, breakfast was satisfactory.
Leisure Partner
4/10
Poor
29 Oct 2025
Patricia
Charged extra
Leisure Partner
10/10
Exceptional
27 Oct 2025
Teresa
Amazing
Business
10/10
Exceptional
09 Oct 2025
Reshita
Wonderful
Friends_and_family Family
6/10
Pleasant
06 Oct 2025
Joshua
It's a bit rundown especially in the bathroom and our room must have been for midgets since sink, toilet, and tub were like a foot off the ground . bathroom nook lighting is horrible, needs settings so it's not FULL BLAST all the time
Friends_and_family Family
6/10
Pleasant
06 Oct 2025
Kimberly
The property was much older than I thought. The parking lot was dirty. The staff was excellent and that made up for the hotel age.
Friends_and_family Family
2/10
Poor
05 Oct 2025
S
Room was not clean at all
4/10
Poor
05 Oct 2025
Janita
The floor in our room felt sticky and dirty. Edges along wall tile were dirty. Bathroom sink faucet was loose. The best part of our stay was the welcoming staff member at the desk who was very helpful.
Leisure Partner
10/10
Exceptional
04 Oct 2025
Daniel
A nice place to stay for a few days
Self
10/10
Exceptional
28 Sep 2025
Jody
Clean room. Close to restaurants and shopping centers.
Leisure Self
8/10
Excellent
22 Sep 2025
walter
good
Friends_and_family Friends
6/10
Pleasant
28 Aug 2025
Robert
It was not a great experience
Leisure Family
10/10
Exceptional
11 Aug 2025
Anna

Nice, clean and comfortable

The bed was very comfortable and clean. Good Internet access. There's a breakfast included. The staff was very polite and helpful. We were very comfortable and will definitely stay they again.

Partner
6/10
Pleasant
04 Aug 2025
Miranda

Ok for what you pay.

The room wasn’t awful, but it wasn’t clean. The floors were sticky and turned your feet black, one of the beds had a dirty pillow case. Bathroom was not clean at all. Dirt and hair all on the floors, pretty sure the small back hairs on the wall beside the toilet where hairs from someone’s private area. Beds and everything were comfy. But like I said it wasn’t clean at all.
Friends_and_family Friends
4/10
Poor
04 Aug 2025
Chad
The staff was good. The room was worse for the wear. Water damage(ceiling & bathrom), door had been bent such that daylight could be seen. Maintenance is needed.
6/10
Pleasant
03 Aug 2025
Bernd
Had to ask for towels , floor in the room were dirty!
Business_and_leisure Partner
8/10
Excellent
31 Jul 2025
Michael
Overall, very clean and affordable.
6/10
Pleasant
20 Jul 2025
Priscilla
Property grounds, pool area and room were clean. The breakfast was disappointing. They rationed the bananas, put out 3 at a time. Concerned about sanitation. The lobby restroom did not have any paper towels or hand soap or hand sanitizer. It was evident that they do not clean the gym. Smelled and visibly dirty. I inquired about cleansing spray or cleaning products and I was told they don’t have any. This was disturbing. It was not a terrible stay, just not my best experience.
Leisure Family
10/10
Exceptional
20 Jul 2025
Teresa
I have been coming for the past few years to this same hotel! And Brittany is the reason ! She is the most nicest and understanding employee! She always has a smile !!!!
Friends_and_family Family
10/10
Exceptional
05 Jul 2025
Missy
Beautiful. Clean. Relaxing. What a great place to start our 2025 vacation!
6/10
Pleasant
28 Jun 2025
Cynthia

Sad to see this hotel go down hill.....

There was a day when that hotel was really nice, I'm sure. It is sad to see conditions are not the best. The staff was nice. Our bathroom wall paper had been torn up the wall and had been glued back. Cleanliness is an issue. Breakfast was very disappointing.
Partner
10/10
Exceptional
25 Jun 2025
Steve
Fit my travel needs perfect.
10/10
Exceptional
22 Jun 2025
Connie
Have stayed here several times and it is always a good experience. The front desk staff is awesome and the rooms are clean.
Leisure Family
6/10
Pleasant
22 Jun 2025
Jasmin
Loved that the pool was clean and how quick they were able to switch us rooms to better accommodate our needs as first room was dirty and damaged and reeked of smoke. I do feel some of what was advertised is misleading, the rooms are small and are not 350sq ft. You also are NOT allowed to take food from the lobby to your room during breakfast, which is very weird. They threaten to fine you if they find food in your room. Speaking of, it is mostly continental breakfast, the only hot food served is waffles that you make yourself.

Every thing else was good especially for the price. I really hope they reconsider that rule as that was a first for us and a disservice to our family of neurodivergents ( 2 young kids) who prefer eating in privacy. Otherwise kids had a blast swimming in pool in between games for softball tournament and location was very convenient.
Business_and_leisure Family_with_children
10/10
Exceptional
20 Jun 2025
Daniel
Nice hotel with decent amenities
Self
10/10
Exceptional
12 Jun 2025
Connie
We stay here right much. Rooms are clean and always smell fresh. The staff are very friendly.
Business Family
10/10
Exceptional
11 Jun 2025
Jacob
.
Friends_and_family Family
6/10
Pleasant
09 Jun 2025
Josh
Average mid priced motel. Pool was closed during the first week of June although the staff let us swim at the Quality Inn down the road.
Leisure Family_with_children
8/10
Excellent
26 May 2025
charles andrew
It was clean and relatively comfortable
Business Self
6/10
Pleasant
13 May 2025
Kimberly
We only stayed overnight the room is spacious but the floors were sticky and the toilet was hard to flush.
Leisure Partner
8/10
Excellent
11 May 2025
Charlie
Need to have hot breakfast(eggs, bacon, potatoes, etc) loke other Best Western sure stays.
Business Friends
10/10
Exceptional
09 May 2025
Maekayla
We loved everything everyone was so kind
Family_with_children
10/10
Exceptional
24 Apr 2025
Steve
Older hotel but updated with USB ports and great cable TV. Very clean and very convenient to shopping centers and restaurants. Also with excellent rates.
Leisure Friends
6/10
Pleasant
22 Apr 2025
Melody
The manager on our second night was very nice since we were grilling out. The floors were quite dirty. Housecleaning came but only brought 2 clean towels and no wash cloths. While there was a luggage cart there was no elevator to get to the second floor - so it really did no good! Out stay was ok but nothing above average!!
Friends_and_family Family
4/10
Poor
22 Apr 2025
Nicole
Pictures are definitely misleading.
Leisure Partner
4/10
Poor
18 Apr 2025
Janet
Ironing board needs replacement. Iron needs replacement. Refrigerator was broken. Had to unplug due to the humming sound it was making and it was not cold at all. Floor was dirty. Toilet was clogged when i got in room.
Leisure Self
10/10
Exceptional
18 Apr 2025
Jason
It's a great value. The rooms are clean, and the staff is friendly and accommodating.
Leisure Family
10/10
Exceptional
16 Apr 2025
Sara
Clean, right off the highway and close to food and shopping. Staff was lovely and got a decent night of sleep.
Leisure Friends
4/10
Poor
14 Apr 2025
Theresa

Bad

The toilet stayed clogged went to ask for plunger from housekeeping they said go to front desk then front desk gave me a hard time about the toilet after I complained about it staying clogged because when I got into the room the toilet still had urine and toilet paper in it
Friends_and_family Family
4/10
Poor
12 Apr 2025
Leslie
Very noisy road. Old, needed remodling. Leaky windows and door frames. Vending machines with poor, limited supplies, saw no where to get limited toiletries or otc products for minor physical needs
Leisure
8/10
Excellent
08 Apr 2025
Erlene
didn't effect my stay just thought I would mention can't adjust shower head short people need to change the position. Bathroom floor felt slimy and the toilet started leaking at base.
There was no one at front when I checked I was going to mention it then. Need weatherstrip around door can see outside.
Family
2/10
Poor
03 Apr 2025
Kodi
They asked for a $50 protection payment for the night that would be refunded. After leaving they crandomly charged my card $120 then two more charges for $69. Working with my bank now to report credit fraud and get a new card.
Leisure Partner
10/10
Exceptional
02 Apr 2025
Deborah
The people were great but the place needs a bit of an upgrade . The lobby is very nice but the rooms leave a bit to be desired.
Leisure Partner
6/10
Pleasant
22 Mar 2025
richard
On check in I was asked to show my service animals certificate, licenses and vest, which is against the DOJ written requirements. I was also asked to provide the DOJ instructions which I was referring to, which I did. I'm not sure if this treatment is legal, but it certainly is unusual, in my understanding and experience.
Leisure Pet
6/10
Pleasant
19 Mar 2025
Catherine
Not easily accessible for someone with a cane. Had to walk up stairs to room with suitcases. No elevators.
Leisure Family
10/10
Exceptional
10 Mar 2025
Cassie
Was a little noisy,overall good stay.
Leisure Partner
8/10
Excellent
08 Mar 2025
patrick
good stay nice bed
Business_and_leisure Partner
8/10
Excellent
05 Mar 2025
David
Friendly staff
Business
10/10
Exceptional
22 Feb 2025
Roberto
Was a last minute booking but was able to get a great toom! Highly recommended!
Business_and_leisure Pet
10/10
Exceptional
22 Feb 2025
Roberto
Last minute booking, but was able to get a nice room! Highly recommended!
Business_and_leisure Pet
8/10
Excellent
21 Feb 2025
Roberto
Great stay - staff is always nice and accomodating.
Business_and_leisure Self
2/10
Poor
05 Feb 2025
Ryan
Rooms were not clean
Business Friends

Location & surroundings

Surestay Plus By Bw Southern Pines Pinehurst
1675 US Highway 1 S, Southern Pines, United States

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Surestay Plus By Bw Southern Pines Pinehurst

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