Name: Comfort Inn Pinehurst - Southern Pines
Address: 9801 US 15-501, Pinehurst, 28374, US

8/10

Excellent

31 Jul 2026

Margaret

Clean room and friendly environment and professional staff.

10/10

Exceptional

26 Jul 2026

Evans

Near Hickory Tavern and Pinehurst Village

10/10

Exceptional

25 Jul 2026

Kathy

Great place to stay

10/10

Exceptional

20 Jul 2026

Lori

Everything was great. The hotel was clean and quiet. Location was ideal and breakfast was good. However, the pool needs to stay open past 8:00. I got back at 7:50 and it was 96 degrees. A pool dip would have felt great, but it was locked up and the gentleman on duty said it closed at 8.

Self

10/10

Exceptional

19 Jul 2026

susan

Friendly staff, great restaurant next
Door you can walk to. This is our go to place to stay!

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Brian

Same pluses an minuses as last time.

10/10

Exceptional

06 Jul 2026

Pamela

Nice play to stay with a great breakfast that offered many options.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Jason

Clean room nice staff for what it is… simple and nice

Self

8/10

Excellent

28 Jun 2026

Jennifer

The breakfast staff was very friendly and personal!! She was interested in our stay and our family!! I enjoyed our conversations. The lady at the desk was very sweet and helpful!

Partner

10/10

Exceptional

17 Jun 2026

Dr. Keeshes

Very clean.

Self

8/10

Excellent

10 Jun 2026

Brian

This is a very good place to stay in the Pinehurst area. It isn't luxurious, but it is clean, comfortable and the staff is very helpful. The shower is particularly nice. The basic wifi is good.

Breakfast is okay. The sausage was polish sausage instead of breakfast sausage. The eggs had standing water, so they are powdered instead of fresh. They happened to be out of biscuits when I wanted one. They do have a waffle maker. Otherwise, they have a good selection of drinks, yogurt, oatmeal, fruit, etc. So, not bad, but not as good as the best mid-priced hotels.

Partner

10/10

Exceptional

07 Jun 2026

Daniel

Great stay

10/10

Exceptional

31 May 2026

yusmel

Upon arrival, I didn't think it would be a great place to stay, as I arrived late at night and couldn't get a good look at the place; however, everything changed on my second day. The room was very comfortable, the cleanliness was impeccable, and the hotel staff were very friendly. I got a good rest, and I highly recommend it.

Partner

10/10

Exceptional

19 May 2026

Kristen

The front desk lady was very nice and friendly on check in!

Partner

6/10

Pleasant

15 May 2026

Deborah

Our room had mold in the bathroom. also where the shower head comes out of the wall there was a big gap and we felt it may fall out. There was NO COFFEE in the lobby food bar on our last morning because there were no coffee filters. This should not ever happen!

Family

8/10

Excellent

09 May 2026

Adam

Decent joint

Family

8/10

Excellent

04 May 2026

Michael

Fast check in
Property is out dated but it was clean

Partner

10/10

Exceptional

26 Apr 2026

Casey

Great stay!

Self

2/10

Poor

20 Apr 2026

Kenneth

The room we were assigned didn't look anything like the photo of the room we booked. We had to be moved to another room in the middle of the night because the toilet overflowed and flooded the bathroom after flushing. The room we were moved to was MUCH NICER than the room we initially were assigned. Not sure why the hotel chose to put us in a substandard room that obviously was not in good condition or renovated when they had other rooms available. Needless to say an extremely uncomfortable and disappointing stay at this property. Buyer beware!!!!

Friends

4/10

Poor

19 Apr 2026

Victoria

Just wasn't as nice as I wanted it to be. Staff wasn't too helpful when it comes to asking for things or wouldn't bring it to us

Partner

8/10

Excellent

12 Apr 2026

Lynard

Plan accordingly for your trip

Self

4/10

Poor

20 Mar 2026

Mary

Not at all what we have come to expect from a Comfort Inn. We had difficulty checking in, they could not find our reservation at first - but that can happen. Then the clerk wrote the wrong room number on the key card so we were trying to enter the wrong room. We finally got into our room and it wasn't the cleanest...I could see foot prints in the floor. The furniture and fixtures were very dated (something we don't really care about, but thought I would mention it). There was also no clock, so we never knew what time it was without checking our phones.
We do not usually spend a lot of time in our room when we travel as we like to explore or spend time with family. We left for the day and upon return, we found parking to be incredibly difficult! Apparently contractors are their base clientele and there were huge trucks and trailers all over the parking lot. This happened every night!
Fast forward to breakfast and either the contractors ate it all or the staff did not put much out - either way, it was not the lovely breakfast we are used to enjoying. Trays were empty, food looked unappetizing, and the coffee was cold. The contractors also took up the whole dining area
Another disappointment was the empty shower gel. We had to wash with shampoo and then just bought our own!
Finally, on return one evening, we were unable to enter our room...apparently housekeeping thought we had checked out and somehow our key card would no longer work.
Not our best stay at a Comfort Inn.

Partner

6/10

Pleasant

19 Mar 2026

Christopher

The room was clean, but this hotel really needs a remodeling, it would take it really far and improve business

Self

2/10

Poor

16 Mar 2026

Michael

The room looked as if it hasn’t been used in a while. The floors were so dirty my son’s feet were black and the dirt, I could peel it off. The front desk associate wasn’t too friendly either and on our last night, someone came to open the door at 1 am saying we were in their room…TERRIBLE stay.

Family_with_children

6/10

Pleasant

15 Mar 2026

Kassie

Front desk staff was lovely and helpful. The room felt dated and damp but the location was convenient. The a/c unit was terrible and did not keep the room cool. It was ok for one night as a traveler but i would spend a little more for something a little newer next time.

Self

10/10

Exceptional

15 Mar 2026

John

Unfortunately fitness room has very little to offer. Would have been nice to have some free weights.

Partner

10/10

Exceptional

13 Mar 2026

Ken

None

10/10

Exceptional

10 Mar 2026

Janet

Love staying here. The staff are very polite and helpful and make sure you are taken care of.

Partner

4/10

Poor

27 Feb 2026

Michael

Room and building felt neglected.

10/10

Exceptional

25 Feb 2026

Anna

We left some items and the staff was very helpful in find them and have them ready for are son to pick up
The catering lady was very helpful and keep the breakfast area very clean

Partner

8/10

Excellent

24 Feb 2026

Christopher

We rented the 2 room suite and it was as expected, except that the floor was not carpeted. Just a preference for me, but not a big deal. My only qualms with our stay are not room specific. 1. The TVs do not allow for casting from another device. 2. Breakfast starts at 7 am, which is late if you have an early tee time. 3. No options for food or drink other than vending machines which are limited quitwllimited.

10/10

Exceptional

23 Feb 2026

Brenda

Clean room, friendly and helpful staff, great location and good breakfast!

Partner

8/10

Excellent

21 Feb 2026

Dwight

Great

10/10

Exceptional

12 Feb 2026

Ngone Lon

Easy

10/10

Exceptional

27 Jan 2026

Ellen

Yes everything was amazing as always

Business

8/10

Excellent

23 Jan 2026

Patricia

Room had a microwave and fridge. Beds were comfy and room service was available without request. For the price, it was a fine stay. Breakfast was good and a plus. Bathroom fan did not work but the shower was nice. Elevator was half broken but we were still able to get to our rooms just fine. Overall I would stay here again if I visited Pinehurst again.

Friends_and_family Family

8/10

Excellent

19 Jan 2026

Mia

Comfortable room

Friends_and_family Family

8/10

Excellent

15 Jan 2026

Rebecca

Quiet clean room and bathroom

10/10

Exceptional

14 Jan 2026

Charnae

Great customer service from all the staff. Very quiet and was not disturbed. Check in and out was easy. The breakfast was ok. Housekeeping was awesome. The room was clean. I did have a humming noise that came from the refrigerator but it wasn't that bad but needs to be fixed. Overall it was great for my business stay.

Business Family

10/10

Exceptional

07 Jan 2026

Harley

clean big room

Partner

10/10

Exceptional

30 Dec 2025

Bobbi

Friendly staff

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Jason

Clean. Stress free check in and good breakfast

Partner

10/10

Exceptional

12 Dec 2025

Zindy

Very clean and great customer service. Very good breakfast. Will stay there again.

Business

10/10

Exceptional

07 Dec 2025

Ngone Lon

Friendly staff

6/10

Pleasant

02 Dec 2025

Jeff

Toilet continued to run. Eventually had to move to another room. If the note about not servicing the rooms unless asked for is true, then a couple of towel bars would be appreciated to hang the towels to dry. Otherwise, the room was adequate.

Friends_and_family Family

8/10

Excellent

07 Nov 2025

James E

Room was clean and comfortable. A bit of maintenance to bathroom would help (toilet & shower rod) overall rating. Breakfast was good as well and is typical of what I expect of Comfort Inn.

Friends_and_family Friends

4/10

Poor

27 Oct 2025

Robert

The room had a toilet that did not work which resulted in trip #1 to the service desk. The pullout bed did not work with a dirty matress this resulted in trip #2 to the serice desk. Peeling paint in the bathroom.

8/10

Excellent

24 Oct 2025

James

Staff was great, didn’t have breakfast. Parking was adequate. Furniture and fixtures were outdated.

Self

6/10

Pleasant

22 Oct 2025

Ken

Poor selection, no selection. Disinterest by the staff about availability of food selections. I was there for 1 week, had hot selection on 1 day during the week.
It was never crowded. Had to be disinterest.

Business Self

10/10

Exceptional

20 Oct 2025

Dawn

Friendly front desk staff. Clean facilities

Leisure Family

10/10

Exceptional

17 Oct 2025

Janet

Great place to stay, beds are comfortable and it is very convenient to nearby restaurants and places to shop.

Partner

8/10

Excellent

13 Oct 2025

G Scott

This hotel is conveniently located between Pinehurst and Southern Pines.

Business Family

8/10

Excellent

05 Oct 2025

Mark

Excellent location.

Leisure Self

6/10

Pleasant

05 Oct 2025

William

Water on floor near window, tile in bathroom very slippery

2/10

Poor

25 Sep 2025

Eric

Horrible ownership, management, front staff, attitudes and dont care smerks. This place needs change!

Friends_and_family Family

2/10

Poor

12 Sep 2025

Terri

Worst Experience Ever

I arrived at the Comfort Inn around 12:20am Friday morning. I was checked in to room 230. When I got in the room I noticed a pair of men sunglasses sitting in front of the tv. The bedding had stains and the shower was wet like it had been recently used. I went back down stairs to the front desk and told the young lady that the room was nasty and I wanted my money back. The young lady that was there said she couldn’t give me a refund. She said that there was no manager on site. She said the hotel was full there were no other rooms available. She said she wasn’t feeling well but she could come change all the bedding in my room. I honestly was so tired from working and then getting on the road, and my aunts funeral was in a few hours. I told her okay because I didn’t have any other choice at this point. Now Saturday evening my son gets in the shower I went across the hall to my sisters room and I hear screaming I open the door and he in the shower screaming water is coming out the toilet. It had flooded the room. My son who was naked at the time had to step in that mess to come out the bathroom. My daughter stepped in it when she ran to see why he was screaming. We lost, a pair of Nike socks, grey towel, black bathing suit, black/pink sweat pants, black flat shoes, blue converse sneakers, Nike Air Force sneakers, black Steve Madden purse and an iPhone charger. All of these items were wet from the sewage water from the toilet. I went down stairs to notify the front desk clerk

Friends_and_family Family

8/10

Excellent

27 Aug 2025

Jeffrey

Just ok

Business_and_leisure

6/10

Pleasant

23 Aug 2025

Matt

Found a homeless person sleeping in the stairwell.

Leisure Family

6/10

Pleasant

19 Aug 2025

Rafael

Sadly the check in was poorly done . The man didn't try to help me with my request during check in . Noisy neighbor, connecting room door was horrible .i heard everything from room next door . Literally it sounded like they were in my room !

Business Self

6/10

Pleasant

15 Aug 2025

Joanne

The walls are super thin. I was awakened at 7:00 a.m. on Sunday by my neighbors alarm going off for more than 5 minutes. The coffee maker was missing the basket ... the front desk opened a room for me so I could take that basket. They seemed to be out of regular coffee for the rooms. I would not stay here again.

Leisure Self

8/10

Excellent

14 Aug 2025

Shelly

The location is great as it is close to Pinehurst golf, shopping and food. However, the rooms need some love. We had to be moved rooms after being woken up by a rat in our room chewing through a closed bit of Wheat Thins.

Leisure Family

8/10

Excellent

12 Aug 2025

LaDonna

Place was very nice. But key card wouldnt work in front door so had to use back door. NO PARKING LOT LIGHT S in rear. Unsafe

Leisure Partner

10/10

Exceptional

06 Aug 2025

FLORIAS

It is in an area which is very convenient to visit Pinehurst, Southern Pines or Aberdeen and many restaurants and shopping nearby.

For a visit ro 1st health it is less than 5 mins away.

4/10

Poor

28 Jul 2025

Alisa

Fire alarm at midnight... Due to patron smoking in a room. Breakfast potatoes over done and tasteless, bagels hard, very limited low sugar options.

Business_and_leisure Partner

10/10

Exceptional

22 Jul 2025

Nancy

Quiet stay. Pool was great for kids however there was very little shade and no umbrellas.

Leisure

2/10

Poor

21 Jul 2025

Stephen

The wrong day was booked. I showed up and was told the hotel was completely booked and he was not issuing a refund and I was not getting another room. It was going to allow me to book the same room on Expedia for the night I was there so I know it wasn’t booked. I asked if I could get two smaller rooms (I booked a big room) and pay the difference and he insisted the hotel was completely booked and I would not be getting a refund. I contacted Expedia, who reached out to the hotel and they still refused it.

Leisure Family

10/10

Exceptional

18 Jul 2025

Robert

Great Staying Hotel

Everything was great only complaint was the slow elevator it took forever to come and forever for the door to open when you inside, other than that the hotel staff was excellent

Friends_and_family Family

6/10

Pleasant

15 Jul 2025

Amanda

The front desk was not very welcoming & entry reeked of cigarettes/marijuana.There was a language barrier at check in, so that could be why the vibe felt off. Got to the room & cigarette/marijuana smell lingered. The room looked surface clean but I noticed there was hair in the bathroom floor. Pubic looking hairs, that was distasteful. When I pulled the cover back there was long black hair in it. The outside property was clean, felt safe. I was more concerned about the inside. The workers i encountered during the stay weren’t very pleasant. I walked past one employee, smiled, said good morning and she had no response or smile to share back. Must not be a morning person 😬 I was late for check out because I was in town for an appointment and it ran over. I did try to call but the line was disconnected, eventually a man called from his cell about an hour after checkout time & he was understanding. So that was accommodating and kind because I had no other pleasant experience with the employees. While I didn’t feel leery about the outside and property, I do feel as if there are drug related happenings on the inside. Thankfully I've never struggled with drug addiction but I’ve had loved ones that have & I know the smells. I didn’t only smell weed but it reeked of chemical drugs. If you know you know. The mannerisms/body language of the employees left me suspicious/concerned. Praying for them! It served its purpose though. A roof over us and kept safe 🙏 Considering..

10/10

Exceptional

14 Jul 2025

Jeanne V

This hotel was great. Very clean. Customer service was awesome. Bed very comfortable. I would stay here again!

Friends_and_family Family

2/10

Poor

13 Jul 2025

Kevin

I had dirty socks under the covers on the bed I was in. We were moved to another room which was a big inconvenience at 10:30 at night. I was not given a refund. This hotel is horrible.

Leisure Family

4/10

Poor

12 Jul 2025

Lore

The walls are paper thin. I had to switch rooms. There was no soap in either room. I was told that the ground floor had recently flooded due to the storm, that was the reason for my stay as well. It was clear there had not been time to mop and it smelled musty. The staff was very friendly though. They were out of supplies the first morning of my stay for breakfast and the staff seemed a bit frazzled. But otherwise they were very nice.

Business_and_leisure Self

8/10

Excellent

12 Jul 2025

Frederick

The elevator was very slow once you made you floor selection!
What needs immediate attention is the 12 year old Dell 720 computer. It took me 30 minutes to get to my email to print my boarding pass!

4/10

Poor

10 Jul 2025

John

Not so good

3 pm room wasn’t available said to return in half an hour. Came back 1.5 hours later. Room was ready but, there was delay again. Some employees behind counter where have personal problems. Asked mngr what up. He said short staff. No breakfast or coffee, in the morning . 6 to 6:30 am
One of the lights in bathroom out.

Self

10/10

Exceptional

07 Jul 2025

Shirly

Very convenient to drive to Candor NC to visit our family in their cemetery. Pinehurst is in the top 10 rated a safest city in NC.

Leisure Family

10/10

Exceptional

06 Jul 2025

Beth

Staff was great! Rooms and surrounding areas very clean.

Leisure Self

6/10

Pleasant

04 Jul 2025

Christopher

Couldn't use a renovation, tub had stains

Business Self

10/10

Exceptional

23 Jun 2025

Jerry

excellent service and no extended wait time. But I recommend improving the computer system and printing

Leisure Family

10/10

Exceptional

22 Jun 2025

Mckenzie

The first room they put me in did not have working air conditioning but they immediately got me a different room.

Business_and_leisure Family

6/10

Pleasant

17 Jun 2025

Kazeem

It was clean. But no wifi

Business_and_leisure Family

10/10

Exceptional

14 Jun 2025

Carol

Room clean. A few areas in bathroom could have been cleaner. Some mold in corner of soap dish in shower. No Kleenex in tissue box.

Friends_and_family Family

8/10

Excellent

13 Jun 2025

Elizabeth

It wasn’t bad but some mild in the shower, Stan on the comforter and paint chipped in the bathroom.
Other than that it was pleasant. Nice staff and good breakfast.

Friends_and_family Family

10/10

Exceptional

12 Jun 2025

Linda

The room was comfortable and clean.

10/10

Exceptional

08 Jun 2025

Ian

Only issue was that the room was next to the pool and there is a light that stays on all night that shined into the room

8/10

Excellent

29 May 2025

David

Our stay was good other than the beds were a little bit harder than we're used to and there were food crumbs in our bed and on the floor when we got there.

Business

8/10

Excellent

26 May 2025

Marla

It is older….and is showing some wear, yet we found it to be clean and comfortable.
Worked out well for us as it was convenient and affordable.

Leisure Family

8/10

Excellent

20 May 2025

Karen

Convenient location, friendly staff, decent breakfast

Leisure Partner

8/10

Excellent

18 May 2025

Judith

Pleasant, Affordable Hotel

It was easy to book the two nights we were there. Plenty of parking. There were no carts to carry your bags to your room.The checkin was efficient and pleasant. The elevator was a pain because it took the door sooo long to close. The room was comfortable and clean. There was a small breakfast service available each morning. It was a good location for us, so we would stay there again if we needed to.

Partner

8/10

Excellent

17 May 2025

John

Property was ok. High price but they all are nowadays. Not a lot of options here so OK.

Business Self

6/10

Pleasant

11 May 2025

Garland

The grab bar in shower was loose. Base of toilet needs to be cleaned. Continental breakfast was below average. One lamp didn’t work. Location was great. Staff was very good. Easy to get in and out.

Business Family

10/10

Exceptional

09 May 2025

Jeanne Ann

Bathroom needed a little work.

4/10

Poor

27 Apr 2025

Holly

You do not get what you pay for

This was a very poor experience for what we paid. We did not have any blankets for the sofa bed when we arrived. The \"hot\" breakfast was ice cold. The second day I had my hands full of bags and my toddler in tow. I could not get in bc my key stopped working! They told me I could come around to the front lobby. I told them i couldnt bc wlaking through the parking lot was not safe for my toddler. They did not come let me in. Luckily my husband was in the room so he came to let me in. He then informed me that all of our keys has to be redone bc none of them worked when we got back from our event. If you pay for two days, your keys should work for 2 days. Its honestly not worth what you pay at all.

Friends_and_family Friends

10/10

Exceptional

26 Apr 2025

Pablo R.

I enjoyed the breakfast nice and clean

Friends_and_family Family

2/10

Poor

26 Apr 2025

Marsha

Horrible

The room was nasty. There was pubic hair everywhere and bugs. No bed bug cover, the elevator needs to be fixed and I asked for a refund. We didn’t stay. Room 211

Friends_and_family Family

8/10

Excellent

25 Apr 2025

Irwin

I would stay there again.

Leisure Self

4/10

Poor

24 Apr 2025

Dale

Room wasn’t cleaned or restocked daily. Federal order to fly US flag at half-mast never happened in 3 days even after I reported it to clerk

Leisure Self

10/10

Exceptional

23 Apr 2025

Rebecca

Excellent.

Friends_and_family Family

10/10

Exceptional

27 Mar 2025

barry

It was a very comfortable room and the hotel was
kept in fine shape. No problems

10/10

Exceptional

25 Mar 2025

Shirly

The best place to stay.

Leisure Family

6/10

Pleasant

20 Mar 2025

Kathleen

Ok for a night or 2

Rooms could use updating, my room smelled musty. Bed was comfortable, we did not have the free breakfast but the area looked clean. Not sure if I will stay here again mainly due to condition of the bathroom(old, dingy, sink leaking) and musty smell. Otherwise was fine.

Friends_and_family Family

8/10

Excellent

28 Feb 2025

Christine

The front desk coverage really need some work
The lady when I checked on was on the phone for a long time and she should have had some backup, then in the morning there was nobody at the desk for 20 min until we called and the phone ring several times and then the lady in the office who was in a personal call came out to help the three customers in line