Name: Best Western Buffalo Ridge Inn
Address: 310 W Mount Rushmore Road, Custer, 57730, US

8/10

Excellent

17 Jul 2026

Weston

Clean room. Decent breakfast. Close to everything

Partner

4/10

Poor

17 Jul 2026

Tomoshi

I booked this hotel because Expedia stated that cats were allowed. At check-in, however, I was told that cats were not permitted and that the hotel was not responsible for Expedia’s listing.

I had already completed check-in before fully resolving the issue, so I understand that this may have limited my cancellation or refund options. However, I was still disappointed by how the situation was handled. I was told to contact the manager myself, and the front desk did not seem willing to help resolve the problem.

The manager eventually allowed my cat as a special exception, which I appreciated. Still, the experience was stressful and time-consuming, and I believe the pet policy and staff handling should be improved.

Pet

10/10

Exceptional

17 Jul 2026

Arthur

Great breakfast!

6/10

Pleasant

16 Jul 2026

James

The place is old and needs a remodeled.

8/10

Excellent

16 Jul 2026

Barry

very clean rooms and the pool was nice and clean.

Friends_and_family Family

2/10

Poor

16 Jul 2026

Juan

Get no hot tub air conditioner and 229 did not work at all. We suffered all night in the terrible 104° heat.

Family_with_children

6/10

Pleasant

16 Jul 2026

Lyle

Every thing was good except the couch. Came in very tired and just wanted to sit down for awhile. Couch was very old and lumpy. Finally put one of the pillows on top of other and brought inside the plastic chair outside the room so wife and I both had a place to sit

Partner

6/10

Pleasant

15 Jul 2026

Benjamin

Was clean and suited our needs

Friends

10/10

Exceptional

15 Jul 2026

Steven

Everything was great…

Business

6/10

Pleasant

14 Jul 2026

Deborah

we
were
unlucky to have a room
by the ice
machine ,
a noisy fridge and aircon unit
-
so
only a
few
hours
sleep
but
the rest of inn
was
good
and staff lovely

Partner

6/10

Pleasant

13 Jul 2026

Marianne C

I liked the location . I arrived in town at 1:00pm and wanted to check in early because we wanted to head to Mount Rushmore right away. The parking lot was mostly empty except 2-3 cars. Worker said “no room was not ready”. So we had to check in at 8:00pm instead. Very frustrated.
Another worker said when I checked in at 8:00pm that rooms are assigned and I made the excuse that there had to be more than 2 bed rooms why not another room that was ready at 1pm and that was the reason they are preassigned. Crazy!!!!

Family

4/10

Poor

13 Jul 2026

Nathan

Perfect location but our room was not very clean.

Family

6/10

Pleasant

09 Jul 2026

Michael

Small room. Clean but AC was noisy.
Staff very friendly and very good breakfast. Coffee available 24/7 in office.
Located on main Street easy to find.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Edward

Everything was good with room. Breakfast was just average.

Friends

10/10

Exceptional

07 Jul 2026

Linda

Clean room, quiet, good breakfast, staff was excellent.

Pet

4/10

Poor

06 Jul 2026

Teri

I am a mobility challenged individual and especially has trouble with stairs. The whole first floor has two steps that are required to get into any of the rooms and into the front office. The first step is manageable, but the second step is enormous with no railing to hang onto. I had a lot of trouble and was concerned about falling. I would also like to state that the staff however nice they may have appeared to be were not very helpful and did not seem very enthused about their job. It took us forever to check out and just seems like we were inconveniencing them by us even being there.
The property was nice and convenient. The rooms were clean. Just had trouble with the steps.

Friends_and_family Friends

10/10

Exceptional

05 Jul 2026

Bethany

Clean room, self laundry

Friends

6/10

Pleasant

05 Jul 2026

Jessie

Pros:
close to attractions and walking distance for restaurants
Reasonable prices
Full service breakfast

Cons:
Old/outdated
Was given a room that had not been cleaned from previous guest

Friends

10/10

Exceptional

03 Jul 2026

Stephen

Clean room. The staff were very helpful and pleasant.

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Malinda

Staff offered to help carry things

Partner

2/10

Poor

01 Jul 2026

thomas

Room outdated..smelly

Partner

8/10

Excellent

01 Jul 2026

Emmanuel

Enjoyed the full breakfast variety excellent. Unfortunately on occasion we found ticks in the bathroom

Family_with_children

10/10

Exceptional

29 Jun 2026

Gina

Great location, friendly staff, and a quiet stay! Thank you!

Partner

8/10

Excellent

27 Jun 2026

david

Fine accommodations booked on short notice. Would definitely stay there again.

10/10

Exceptional

25 Jun 2026

Calvin

Great home base for exploring the Black Hills area sites.

Self

8/10

Excellent

24 Jun 2026

Cynthia

The room was clean and recently remodeled. The location was excellent and well maintained.

Self

8/10

Excellent

22 Jun 2026

Shirley

We stayed 5 nights and had a convenient location. The room was clean.

I hate finding a very short toilet in the bathroom and would not have booked the room had I known. Also, there was a sofa/hide a bed, that was not in good shape. We just used it to sit on but it was very short and it sagged. It was wore out and needed to be replaced.

It had a good breakfast and the attendant was excellent. We cannot remember her name, but she was an older white lady with longer hair. She was the best attendant we have ever seen in all our motels stays.

Partner

8/10

Excellent

21 Jun 2026

Dan

Property is a little dated, but very clean. Staff was very courteous, pleasant to talk. Breakfast was very good each day, we spent 4 days at the property. Kudos to the entire team. We will come back for a future visit to the area.

Family

10/10

Exceptional

21 Jun 2026

Mark

.

Partner

6/10

Pleasant

20 Jun 2026

Mike

They didn't get around to cleaning the room on a two day stay.

Partner

6/10

Pleasant

18 Jun 2026

Tara

Great location. Excellent staff. Beds were comfy. And the room we had fit the needs of our family—it’s hard to find a two-bedroom hotel room at a decent price!

However this hotel is in serious need of a redo. The bathroom had no fan and there was literally mold growing in there. The area around the outdoor ice machine was GROSS and made me question the cleanliness of the ice. Everything looked and felt TIRED.

Also, in a room clearly set up to house at least 4+ people there was not one hook to hang a towel on outside the immediate shower area and that only held two. Add some hooks to the doors!

I don’t think I would stay here the next time we came through Custer unless it has a big refurb before then.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Gavin

Great staff clean room close to town

Partner

8/10

Excellent

13 Jun 2026

Kristin

Room was clean, staff was exceptionally helpful, breakfast was good (menu rotates daily which is nice for those staying multiple days). Wonderful national parks very close by.

The only issue was that the door to our room (walk directly outside to parking lot), did not line up with the frame and we could see daylight under the door. We laid a towel down along the bottom of the door at night to help keep bugs out.

Family

8/10

Excellent

11 Jun 2026

Kelly

The room had everything we needed. Beds were comfortable. It always smelled musty in the room and the airconditioner was functioning but the room remained very humid. There is an area for pets, which was convenient. The pool was fine but the bathrooms in the pool area were filthy. They clearly hadn't been cleaned in awhile and there was no hand soap. This was the situation each day so clearly it isn't done daily. The breakfast was good as well. It is very convenient to downtown Custer.

Pet

10/10

Exceptional

10 Jun 2026

Rose

It had all we needed and then some! Helpful friendly staff, good breakfast, clean room!

Pet

8/10

Excellent

09 Jun 2026

Susan

Custer State Park was close

Family_with_children

6/10

Pleasant

08 Jun 2026

Eric

For an older motel, it was very well maintained and clean.

Family

10/10

Exceptional

06 Jun 2026

Jacqueline

Rooms are not only clean but up to date with tasteful decor. Staff is friendly and helpful. This is our 2nd year staying and we are very happy with our whole experience. Breakfast is great with hot options daily. It's at the end of town and not as busy with traffic like most places in town. We can't wait to stay again next year.

Partner

4/10

Poor

04 Jun 2026

Bob

Best Western Motels are usually one of the best. Not this one! The heat in the room was like something I've never seen before. We had to call the office to get the thing working properly. It sat up in a corner of the bathroom with a remote. I had to get up on the counter in order to read the operating information. The television channel selections left a of disappointments also. Alright I guess if you are a subscriber to Peacock. The breakfast the first day had cold scrambled eggs and bacon. Wife wanted me to bring back a yogurt and a banana if they had any. Well, I got the last 2 yogurts and a banana that was the only ripe one in the bowl. The other 2 should've been thrown out. Old and outdated I would guess.
I would never stay there again!

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Michelle

Room was clean and comfortable

8/10

Excellent

31 May 2026

jessie

Breakfast was prepared by chef Microve but they something a little different each day which was nice. There was always someone near or at the feont desk and there was plenty in walking distance.

Family_with_children

8/10

Excellent

31 May 2026

Michelle

Hotel was very nice. I wish there was an exercise room but not a deal breaker. Rooms are nice but the air conditioner was too high up and even with the remote it was hard to see what the temp was. Fan in bathroom loud and water pressure in shower could be stronger. I do love the easiness of parking in front of our room and access to the lobby and breakfast area. The breakfast attendant was very nice, helpful and cleared dishes as we finished eating. She was awesome! We will stay here again

Friends_and_family Friends

2/10

Poor

31 May 2026

nathan

I was always taught that if you can’t say anything good don’t say anything at all

Friends_and_family Family

4/10

Poor

28 May 2026

James

Room was not very clear. Very bad odor.

Partner

8/10

Excellent

28 May 2026

Delia

Great location and dog friendly. The only challenge (not a big one) was the heater/air condition unit is high above the sink so had to set the temperature high in order to warm up the room.

Partner

8/10

Excellent

27 May 2026

KATHERINE

The room was clean, the staff friendly, and the breakfast good.

Partner

10/10

Exceptional

26 May 2026

John

Hotel was very nice, the pool area is very clean, the front lobby, where the breakfast was served, was clean as well. Laundry facility on site is coin operated was able to get changed from front desk to operate laundry. Lots of parking and food choices nearby. Would definitely recommend.

Friends_and_family Family

8/10

Excellent

25 May 2026

MARY

I thought it was more on the expensive end.

10/10

Exceptional

25 May 2026

Antonina

Nice clean hotel located 30 min drive from Wind Cave NP. Nothing fancy, but good comfortable stop and rest

Self

8/10

Excellent

24 May 2026

Nor

Very nice and clean

Family

6/10

Pleasant

22 May 2026

Vern

Breakfast was excellent

Partner

6/10

Pleasant

21 May 2026

Basil

I am a coffee drinker; the coffee machine was down. No coffee, t can't overlook such a thing. My next stay will be where the coffee is ready when I am.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Jimmie J

Nice guiet room. Great breakfast.

Friends_and_family Family

4/10

Poor

17 May 2026

Patty

We did not get the room we reserved. The room we were placed in had an air conditioner that was so loud it gave my daughter a headache.

We will not stay there again. We actually left a day early because of it.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Rhonda

Good place to stay. Beds were clean pillowsnice. Staff very helpful on the towns eateries. 1

10/10

Exceptional

11 May 2026

Steve

The receptionist was sweet and helpful. The room was spacious and super clean. Very comfortable and quite outside. I didn’t get to try the heated pool, but I would recommend staying here. Close to the main strip

10/10

Exceptional

08 May 2026

Mary V

Good value - great staff

Partner

10/10

Exceptional

07 Jan 2026

Andrea

Great location. Rooms are older but adequate.

Leisure Self

10/10

Exceptional

16 Nov 2025

Todd

Nice room

10/10

Exceptional

27 Oct 2025

Candice

Clean room. Breakfast was good. Parking was very easy

8/10

Excellent

01 Oct 2025

Susan

Clean and comfortable, conveniently located and a good breakfast.

10/10

Exceptional

29 Sep 2025

Ronald

Clean, quiet, safe, and plenty of parking. Fireplace was an added plus.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Jeffery

This hotel is a good option if you are staying in the Custer area. It is close to several good restaurants.

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Kenneth

No review

Leisure Partner

8/10

Excellent

28 Sep 2025

Jaci

Easy access to highway to both Custer State Park and Crazy Horse Monument. It’s not walkable to downtown Custer, but it was quiet and clean.

Leisure Partner

6/10

Pleasant

27 Sep 2025

Joseph

Overall ok. Room in serious need of maintenance.

Leisure Partner

10/10

Exceptional

27 Sep 2025

Carol

In town, parking right in front of my room, and breakfast every morning!

Leisure Partner

8/10

Excellent

24 Sep 2025

Loueva

Was nice

Leisure

8/10

Excellent

24 Sep 2025

Ruth

Rooms are out dated. Dirty carpet. Heater/AC was also out dated. Time for an update!
Quiet place.
Breakfast was hot and had a lot of choices. We would stay again.

Leisure Partner

10/10

Exceptional

23 Sep 2025

Roger

Great little hotel

Great little hotel we've stayed here a couple of times now never disappointed good location rooms are always clean and tidy breakfast is pretty decent and the staff is very friendly

Partner

8/10

Excellent

21 Sep 2025

Barbara

2 night stay

The room and facility were great, clean. Laundry was available. The room was on the second floor and the stairs were a bit difficult. I would stay again. The staff were all friendly and helpful

Partner

8/10

Excellent

21 Sep 2025

Garry

Our room on second level was not clean. The penny on the floor indicated floors were not cleaned.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Deetta

It was very clean updated and the staff was friendly

Leisure Friends

10/10

Exceptional

19 Sep 2025

Michelle

Excellent location. Great staff. Beautiful hotel.

Leisure Partner

10/10

Exceptional

18 Sep 2025

Lyn

Nice room, convenient location

Leisure Partner

10/10

Exceptional

17 Sep 2025

Jane

The staff was very friendly. The hot breakfast was excellent with plenty of options. We left something of value in the room and the manager. (Sean Gilmore) promptly retrieved it and saw to it that it was returned. Excellent customer service!

Leisure Partner

10/10

Exceptional

15 Sep 2025

Wayne

Worth the money

Comfortable beds, good internet, quiet, close to many fun things to do.

Friends_and_family Family

8/10

Excellent

14 Sep 2025

Perry

It was mostly fine.

10/10

Exceptional

14 Sep 2025

Nancy

Clean. Comfortable bed. Good breakfast. nice staff at front desk.

Leisure Partner

8/10

Excellent

14 Sep 2025

Wilfredo

The room was great

Leisure Family

8/10

Excellent

13 Sep 2025

Marlyce

Steps for second floor rooms

The rooms were clean. The staff friendly. The parking lot had several larger spaces for big trucks. The breakfast was hot and was replenished quickly. It would be helpful to have a list of available channels, some displayed on the screen guide were not available. The one down side is there is no elevator for the site site - it’s not in the description so the top floor room was a challenge if one has multiple suitcases and other items to carry to the room.

Friends_and_family Family

2/10

Poor

13 Sep 2025

Larry

Disappointed with Service

I did not stay. So no rating. The hostess behind the counter was seriously enforcing the no pets rule. Every other BW hotel accepted my pet bird. The bird is a 3-yr old male cockatiel. he is Caged, is quiet, does not get out of the cage to do harm and is quite well behaved. In addition, I clean up after the bird before I leave the room - that means no seed litter and no little bird poops are left behind. As I said, several others have either not charged a pet fee or charged a small fee - $2.00 was common. This will not infuence my used of BW but it might. This \"lady\" must have been having a bad day because she was simply not very nice.

Self

8/10

Excellent

12 Sep 2025

James

Our first evening the shower and bed both had issues but they were fixed the next day after I asked for help. The hotel is mostly clean and well cared for. Ask for a room on the 230s wing which is quieter.

Friends_and_family Friends

10/10

Exceptional

10 Sep 2025

Regina

Nice people!!

Leisure Partner

6/10

Pleasant

10 Sep 2025

Dai

just ok

10/10

Exceptional

06 Sep 2025

Susan

The room was nice and there a couple of restaurants that we could walk to eat.

6/10

Pleasant

06 Sep 2025

Linda

The website didn't say that there was a $40 per night charge for a pet. The place could use a good cleaning. The bed however was comfortable. The hardest working person I saw was the lady who did breakfast. The night desk clerk was very nice.

Leisure Pet

10/10

Exceptional

06 Sep 2025

Lesley

The room is a typical best western, acceptable and clean. The lady at the front desk recommended a great restsurant for dinner. Breakfast was the usual. Overall, the place was great for the price

Leisure Family

10/10

Exceptional

05 Sep 2025

Ruslan

Everything was good.

Partner

8/10

Excellent

03 Sep 2025

Michael H

Easy checking in and walkable to restaurants. Mini golf across the street. Room was clean.

Leisure Partner

4/10

Poor

02 Sep 2025

Auryane

On est resté une nuit et heureusement. Les chambres ne sont pas de toute fraicheur je trouve mais surtout en allant nous coucher j’ai découvert des tâches sur les draps et il y avait des poils sur le drap housse. On dirait qu’ils n’avaient pas changé les draps entre 2 clients. De plus ce n’est pas une couette c’est un drap et une couverture toute fine.
Déçue car habituellement cette chaine d’hôtel est plutôt correct.

Leisure Partner

8/10

Excellent

01 Sep 2025

dale

We tried to check in at 1:00 which was 2 hours early. Even though our room was ready the young lady wouldn't let us check in unless we paid a $30 fee. My wife's sister had a room at another motel and they had no problem checking in early.

Leisure Family

10/10

Exceptional

31 Aug 2025

Verified traveler

Custer, SD

Nice place, friendly staff. Rooms are good size and cozy.

Friends_and_family Family

6/10

Pleasant

29 Aug 2025

Lori

The location was very convenient to Custer State Park, Wind Cave, Jewel Cave, and Sylvan Lake. Our room’s cleanliness was subpar. Something was spilled in our shower and we found a sock laying on the floor from the previous person in our room.

8/10

Excellent

27 Aug 2025

Michelle

Was not able to turn the A/C off because it was up too high on the wall to reach it.

Leisure

6/10

Pleasant

24 Aug 2025

Eric

No ice or water and very small.

Leisure Family

2/10

Poor

22 Aug 2025

Lacey

I experienced the worst night ever in this hotel room. We found Bed Bugs and told the office and the lady at the front desk acted as if I was inconveniencing her. She did move us to a new room but it only slept 2 people and had one bed when I have 4 people. She brought a small and uncomfortable roll away bed, but the room was so small that it barely fit. There was literally no room to walk around. After we went to the new room, we inspected it and found TONS of bugs everywhere! Not only that but there where crumbs and dust in the corners and on the furniture. The curtains where stained with dirt and little red dots. More evidence of Bed Bugs! Since it was so late and I needed my kids to go to bed we were left with no choice but to stay for the night. My mom and I barely slept that night living with the heebie jeebies. Couldnt wait to check out in the morning... the manager was supposed to contact me, but I never heard from him. I paid $150 to live in hell for a night so I will be avoiding Best Western in the future.

Leisure Family_with_children

10/10

Exceptional

20 Aug 2025

Barry

Nice hotel.

Leisure Self

8/10

Excellent

16 Aug 2025

Erin

We booked this property last minute and were pleasantly surprised at the quality of breakfast, the clean rooms and the ease of checking in. The coffee was good too. There is a $40 pet fee which surprised us because it was pet friendly.

Pet

6/10

Pleasant

15 Aug 2025

Rebecca

No security on doors for buildings.