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Best Western Cowichan Valley Inn

Duncan-BC · Canada

6457 Norcross RoadView location

8.4/10Excellent1,000 Reviews
Cleanliness8.8/108.8
Service8.8/108.8
Comfort8.8/108.8
Condition8.4/108.4
Neighborhood8.6/108.6
Amenities8.0/108.0
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western Cowichan Valley Inn

Located on stunning Vancouver Island, the Best Western Cowichan Valley Inn is a prime choice among hotels in Duncan, BC, for all types of travelers. Guests appreciate our on-site CVI Restaurant and Lounge, offering a delightful dining experience.

After a long day, unwind with a cold draft beer without leaving the hotel. Relax in your room with an HDTV and complimentary high-speed Wi-Fi. We pride ourselves on offering supremely comfortable beds. Explore local attractions, including the 80 totem poles that give Duncan its nickname, City of Totems.

Sample wines at the 15 wineries throughout the Cowichan Valley. Enjoy hiking, fishing, and wildlife viewing on Vancouver Island. Business travelers appreciate our business center with copy and fax services, and spacious in-room desks. We also cater to meetings and events; inquire with our staff for assistance.

Newly renovated in 2018, the hotel boasts beautiful rooms and excellent service, recognized with awards from VIREB. Book your stay at the Best Western Cowichan Valley Inn today!

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With a stay at Best Western Cowichan Valley Inn in Duncan, you'll be a short 4-minute walk from BC Forest Discovery Centre and within 3 minutes by car from World's Largest Hockey Stick.

This hotel is 1.8 mi (2.9 km) from Vancouver Island University-Cowichan Campus and 1.8 mi (2.9 km) from Duncan Totem Poles. Make yourself at home in one of the 64 air-conditioned rooms featuring microwaves and plasma televisions.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include coffee/tea makers and irons/ironing boards, as well as phones with free local calls.

Featured amenities include a business center, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 19

Hotel policies

No rollaway/extra beds available Professional property host/manager Pets allowed Only dogs are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The seasonal pool will be open from May to September.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    19
  • Optional fees
    • Pet fee: CAD 20 per pet, per night
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Crib (infant bed) fee: CAD 15.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Korean

    English

Nearby attractions

BC Forest Discovery Centre 0.3 km / 0.2 mi
Duncan Meadows Golf Course 3.2 km / 2 mi
Duncan Totem Poles 3.3 km / 2.1 mi
Vancouver Island University-Cowichan Campus 3.3 km / 2.1 mi
Cowichan Performing Arts Centre 3.4 km / 2.1 mi
Averill Creek Winery 3.5 km / 2.2 mi
World's Largest Hockey Stick 3.6 km / 2.3 mi
Cowichan Aquatic Centre 3.7 km / 2.3 mi
Duncan Farmers Market 3.7 km / 2.3 mi
Cowichan Valley Museum 3.8 km / 2.3 mi
Chances Casino 4.3 km / 2.7 mi
Quw'utsun' Cultural Centre 4.5 km / 2.8 mi
Duncan Visitor Centre 4.5 km / 2.8 mi
Chances Cowichan 4.6 km / 2.9 mi
Averill Creek Vineyard 4.7 km / 2.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 64
  • Number of floors (main building): 3
  • Suites: 3
  • hotel
  • Sofa bed
  • Small pets allowed (under 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
Show 23 more facilities & services
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safeExtra charge
  • Lift access
  • Garden
  • Gym
  • Newspapers
  • Clothes dryer
  • Towels and bed linenExtra charge
  • BarExtra charge
  • Restaurant: 1
  • Banquet hallExtra charge
  • Conference room
  • Meeting room
  • PhotocopierExtra charge
  • Business centreExtra charge
  • Picnic
  • Non-smoking establishmentExtra charge
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 BedroomDBL.NM-3
    DOUBLE NON SMOKINGPhoto unavailable4 photos

    Best Western Cowichan Valley Inn

    DOUBLE NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-3

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Best Western Cowichan Valley Inn

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 BedroomDBL.NM-4
    DOUBLE NON SMOKINGPhoto unavailable4 photos

    Best Western Cowichan Valley Inn

    DOUBLE NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-4

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Best Western Cowichan Valley Inn

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 BedroomDBL.NM-5
    DOUBLE NON SMOKINGPhoto unavailable4 photos

    Best Western Cowichan Valley Inn

    DOUBLE NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-5

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM

    Photos are not available for this room type.

    Best Western Cowichan Valley Inn

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO QUEEN BEDSFAMILY ROOM • TWO QUEEN BEDSFAM.2Q-1

    Photos are not available for this room type.

    Best Western Cowichan Valley Inn

    FAMILY ROOM TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Best Western Cowichan Valley Inn

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDS NON SMOKINGRoom • TWO QUEEN BEDS NON SMOKINGROO.2Q-NM

    Photos are not available for this room type.

    Best Western Cowichan Valley Inn

    Room TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 BedroomDBL.H6-10
    DOUBLE AccessiblePhoto unavailable1 photo

    Best Western Cowichan Valley Inn

    DOUBLE Accessible

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-10

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Best Western Cowichan Valley Inn

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKING • 1 BedroomROO.NM-3
    Room NON SMOKINGPhoto unavailable4 photos

    Best Western Cowichan Valley Inn

    Room NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM-3

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 28 m²DBL.QN

    Photos are not available for this room type.

    Best Western Cowichan Valley Inn

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Room amenities

    • Hairdryer
    • Ironing set
    • Wake-up service
    • Alarm clock
    • Cable TV

    Facilities with extra charge

    • Internet access
    • Tea and coffee making facilities
    • Wi-fi
    • Desk

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM QUEEN SIZE BEDFAMILY ROOM • QUEEN SIZE BEDFAM.QN

    Photos are not available for this room type.

    Best Western Cowichan Valley Inn

    FAMILY ROOM QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO QUEEN BEDS NON SMOKINGFAMILY ROOM • TWO QUEEN BEDS NON SMOKINGFAM.2Q-NM

    Photos are not available for this room type.

    Best Western Cowichan Valley Inn

    FAMILY ROOM TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-1

    Photos are not available for this room type.

    Best Western Cowichan Valley Inn

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Best Western Cowichan Valley Inn

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM NON SMOKINGFAMILY ROOM • NON SMOKING • 1 BedroomFAM.NM-4
    FAMILY ROOM NON SMOKINGPhoto unavailable3 photos

    Best Western Cowichan Valley Inn

    FAMILY ROOM NON SMOKING

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.NM-4

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western Cowichan Valley Inn

8.4
Excellent
1,000 Reviews
Cleanliness
8.8 /10
Service
8.8 /10
Comfort
8.8 /10
Condition
8.4 /10
Neighborhood
8.6 /10
Amenities
8.0 /10
100 reviews shown
10/10
Exceptional
24 Jul 2026
Lucy M
Very clean, & we had a quiet room with a fridge which I appreciate. Also a good restaurant attached so that was great.
Comfy beds, & a good bedside light that I could read by in the night without waking up my room mate and a good shower over a bath. An outdoor pool too & I’d stay there again
10/10
Exceptional
21 Jul 2026
Deani
The comp breakfast could go a wee bit later on weekends, we did not get the opportunity to use our vouchers. It would also be nice to see some recycling on site for cardboard/plastics and drink containers
Family
8/10
Excellent
19 Jul 2026
Sunjeet
Helpful and friendly staff. Clean and safe area of Duncan.
Family
8/10
Excellent
14 Jul 2026
Mirela
It would have been nice to have a wider variety of options for breakfast. I enjoyed the grounds and the room.
Business
8/10
Excellent
13 Jul 2026
Heather
The bathroom fan was not working, but other than that, the room was great.
The breakfast could have used a little more fruit options.
Family
8/10
Excellent
12 Jul 2026
Blair
Pool was full of pine needles, but it had just been windy. Kids still had a blast.
Family_with_children
8/10
Excellent
12 Jul 2026
Alan
Good location for travel stop on main road between towns we were visiting.
Friends_and_family Family
10/10
Exceptional
11 Jul 2026
Brandy
This was such a great place to stay. The staff were so kind and helpful.
Self
8/10
Excellent
28 Jun 2026
Kim
The only downfalls were that we had to pay extra for an early check-in and when we called the front desk in the night no one amswered the phone.
Partner
8/10
Excellent
26 Jun 2026
Chantal Jeanne
My comment regarding my two day stay is that the garbage cans weren’t emptied after the first night. Very minimal done to the room, only straightened the bed.
Self
8/10
Excellent
23 Jun 2026
Gail
Location for us was perfect. Hotel was quiet. Staff was great.
10/10
Exceptional
21 Jun 2026
Georgi
Clean room
Friends
8/10
Excellent
19 Jun 2026
Zoe
Not much for kitchen capacity, but great cleanliness and nice first nations art.
Business
10/10
Exceptional
14 Jun 2026
Mitchell
Toilet paper was cheap. And the Kleenex
6/10
Pleasant
12 Jun 2026
Peggy
We were put in a room that faced the highway and there was loud road construction all night long. We were given free breakfast vouchers but in the morning we were told there would be no breakfast. For the nightly rate, it didn’t feel like good value. Other than that, other things were fine.
Partner
4/10
Poor
10 Jun 2026
Cindy
The shower curtain had some kind of stain, the baseboards had gaps the grout needed to be redone in the bathroom.
The young man at the desk used the excuse that the building was very old.
Partner
8/10
Excellent
08 Jun 2026
Paul
Breakfast was really good
Self
6/10
Pleasant
08 Jun 2026
Cindy
The room appeared to be clean however, when you closed the bathroom door the shower curtain looked dirty or there a stain on it. Some of the base tile needs cleaning and/or recaulking. Also, it would be nice if there was of box 2ply kleenex instead of a bag of hard small paper.

Breakfast was good except it was cold. We thought a nice touch would be heated plates and real spoons.
Partner
8/10
Excellent
08 Jun 2026
Preston
nice rooms but would have used the pool if it wasn't outside and if it had a hot tub
Family_with_children
8/10
Excellent
07 Jun 2026
Marcus
Room was fine, shower was excellent but the TV was frustrating to work. Breakfast was good.
Self
10/10
Exceptional
07 Jun 2026
Shashika
Okay
10/10
Exceptional
06 Jun 2026
Nathan
We stayed here during the BC Bike Race (2026) and couldn't have been happier. The staff were courteous and helpful; our main floor room made for easy access, parking was easy, and there was a hose in the lot to clean the bike before moving it indoors.

The bedding in the room was amazing - we slept so well - and the room was clean, as was the entire property. We took advantage of the hotel breakfast each morning, and it was excellent. The restaurant where the breakfast was served was wonderfully staffed and we ate dinner there twice as well - the menu, meals and service were top notch. Will look to stay here again next time we are in town!
4/10
Poor
04 Jun 2026
Nanci
The hotel is poor but one of the only options in Duncan. The so called breakfast is pretty terrible. One banana in the fruit bowl and cold scrambled eggs. Room wasn't very clean
Partner
8/10
Excellent
04 Jun 2026
Carl-Johan
I need to receive the receipt from my stay
Self
8/10
Excellent
31 May 2026
Cindy
Very clean and nice
Partner
8/10
Excellent
26 May 2026
Harold
Nice place to stay
8/10
Excellent
24 May 2026
steven
Staff was nice room was big
Family
8/10
Excellent
23 May 2026
Ana
Breakfast was good, hotel is recently updated and comfortable to stay in.
Family_with_children
10/10
Exceptional
23 May 2026
Pierre
Parfait pour le prix
Partner
8/10
Excellent
19 May 2026
Alan
The space between cars for parking was better than most places I have parked at so the worry about getting damage was reduced.
Partner
10/10
Exceptional
18 May 2026
Mavneet
Room was nice clean and clear
8/10
Excellent
18 May 2026
Thiago
Great pub and restaurant. Close to other shops and the highway.
Family
10/10
Exceptional
16 May 2026
Lori
Clean rooms
Self
10/10
Exceptional
16 May 2026
Meagan
Quiet, good location.
Partner
10/10
Exceptional
12 May 2026
Aditya
Overall a good stay, a little overpriced to but still no complaints
Partner
8/10
Excellent
11 May 2026
Alan
Breakfast was ok, but everything else was good.
Partner
10/10
Exceptional
11 May 2026
Joanne
The front desk staff were amazing. The rooms were good and had comfy beds. The restaurant food was delicious and the entertainment was so much fun, they had karaoke. Get experience!
Family
8/10
Excellent
07 May 2026
Dana
Hotel was good, my room was quiet, bed was comfortable, shower was great!! AC worked great, the free breakfast unfortunately was one of the worst I have ever had. Hashbrowns were wilted and cold, eggs were usual, not much of anything extra coffee was ok, but overall wasn’t good and I love breakfast. Staff was super friendly morning and evening staff… definitely would stay again when in Duncan.
Self
10/10
Exceptional
06 May 2026
Catherine
Breakfast was okay, good coffee, reasonable selections, toaster waffles, instant oatmeal, some kind of scrambled egg souffle, cereal, etc. Staff was friendly and quick to help. Room was clean, spacious, comfortable. I have been here a few times and will stay again.
Partner
10/10
Exceptional
04 May 2026
Adrianne
Nice, clean, quiet hotel, and friendly staff.
Partner
2/10
Poor
01 May 2026
Manjit
There were bloodstains on my sheets and pillow case. Obviously, the sheet and pillowcase and not been changed by the hotel staff.I complained to staff and was told the manger would contact me. It has been a week and nobody has contacted me.
Partner
10/10
Exceptional
29 Apr 2026
James
The room was clean and the staff were very polite and helpful. Despite being on the highway it was pretty quiet.
Self
8/10
Excellent
24 Apr 2026
Manjit
Breakfast was not fresh
8/10
Excellent
24 Apr 2026
Manjit
I found the hash browns were to dry and the cereal i had was stale,cookies to hard. The eggs ham was ok
Partner
8/10
Excellent
20 Apr 2026
Patricia
Comfortable bed but pillows were too dense for me, great having 2 comfortable chairs for reading/watching tv. Hot breakfast was good, we also ate at the restaurant in the hotel and it was great and reasonable.
Friends_and_family Friends
2/10
Poor
07 Apr 2026
Melody
The person who checked me in was on a phone call, didn’t hang up just put his cell phone down. Rushed me, didn’t give me the correct info. Treated me like an inconvenience to his phone call. As a result I wasn’t made aware of an extra fee.

The person I spoke to in the morning was combative and not very accommodating until I explained my experience.

The mattress was expired, it was sagging and damaged, so I woke up with a headache and bad back.


The breakfast is painfully early. It should be until 10 am at least.
Self
2/10
Poor
30 Mar 2026
Christine
This was potentially the worst hotel stay I've ever had. I've never stayed in a room with such poor sound proofing before and sleeping was miserable. You could hear EVERY time someone opened their door. It didn't help that the bar had karaoke playing super loudly too on Friday and Saturday night. You could hear everything. The guy working at the front desk was lovely but there's only so much you can do to block the noise. It was hard to fall asleep before 1am and I was woken up both mornings around 6 from noise in the hallway. I was on the first floor and I also was playing white noise from a speaker to try to drown it out, and I was still woken up.

The rooms themselves had patched seems/holes that weren't finished and just a really poor available amenities.

I definitely wont be back.
Pet
2/10
Poor
29 Mar 2026
David
Clean room, terrible breakfast
6/10
Pleasant
27 Mar 2026
George
The TV system was very complex.
There was a full page document detailing how to use it.
We had no sound and needed staff to contact their tech support.
Room was clean and beds we comfortable.
Partner
10/10
Exceptional
23 Mar 2026
Sheldon
Pet friendly
8/10
Excellent
21 Mar 2026
Debra
Check in was fast. Room is lovely and clean.Breakfast was okay. Could use some fresh fruit.
Partner
8/10
Excellent
19 Mar 2026
Marlene
Clean room
Self
4/10
Poor
16 Mar 2026
Roland
This is a Pet Friendly hotel, it has a \"pet side\" and a \"non pet side\" in my reservation I asked for \"non pet side\" as I was not bringing one. When I got there he claimed the hotel was fully booked and had no other choice but to put me in the \"pet side\". I said \"OK as long as it's clean and quiet\", the contract I signed noted that people with pets were responsible to keep them quiet or be faced with charges that the hotel would have to credit their other guests for the inconvenience of an annoying pet.
I went and napped after a long day and realized the dog next door was locked in the bathroom where its tail kept banging against the wall or tub and it kept barking, I complained at the desk, and went for dinner. Upon my return the dog was still doing it, so I called the desk, they went and spoke to the other guest and when done the guest proceeded to bang on the shared wall of our rooms. An hour later the dog started again and I again called the desk to no avail. Next morning the clerk promised that he'd get his manager to call and suggested they'd offer a credit. we are now (6) days later and no call and no credit.
Self
10/10
Exceptional
11 Mar 2026
Morley
Nice to have included breakfast before hitting the road!
Staff was Great!
Partner
4/10
Poor
08 Mar 2026
Ruth
The experience was mixed. Female staff lovely . Male staff boorish.
8/10
Excellent
06 Mar 2026
Helen
No hangers in closet
Partner
8/10
Excellent
04 Mar 2026
Loghman
There was no hot tub. Room was clean.
Family_with_children
8/10
Excellent
02 Mar 2026
Monica
Room was clean/fine but near the elevator, so a fair amount of noise.
6/10
Pleasant
01 Mar 2026
Jennifer
Noise and room cleanliness isn't the best. Bathrooms are ver poorly designed
Self
8/10
Excellent
27 Feb 2026
Gordon
Clean room
Very good staff
Partner
8/10
Excellent
27 Feb 2026
Dustin
The room was clean and comfortable. The front desk staff was friendly and attended to late night noise problems in our hallway. I thought breakfast was too short only 2 hour time window.
Family_with_children
8/10
Excellent
24 Feb 2026
George
The room was clean and spacious.
The only negative was at check in.
We tried to check in just after 2:00 PM.
We were informed that we would have to pay extra for an early check in or we could wait until after 3:00 PM. The hotel should get rid of this silly rule.
Partner
10/10
Exceptional
18 Feb 2026
Douglas
Its in the name. Nice place good service
8/10
Excellent
17 Feb 2026
Mahboubeh
Good
10/10
Exceptional
15 Feb 2026
Lourdes
The room was very warm, I love it!
Business_and_leisure Self
6/10
Pleasant
13 Feb 2026
Annie
Room was clean, staff friendly, bed was comfy.
Lots of traffic noise overnight!
8/10
Excellent
12 Feb 2026
Eve
.
Business Self
10/10
Exceptional
09 Feb 2026
Travis
Very clean, spacious room
8/10
Excellent
07 Feb 2026
Ruthann
A decent hotel with a nice restaurant— good food, courteous waitstaff. The hotel seems a bit understaffed—I had to go downstairs to speak with the front desk to request more towels because they would not pick up the phone. Room cleaning only by request.
Leisure Partner
10/10
Exceptional
05 Feb 2026
Skylar
Clean comfortable
Leisure
8/10
Excellent
02 Feb 2026
Christine
The only issue was the shower curtain was not wide enough so after a shower, there was a pool of water on the floor. Room was clean, quiet, food was good.
Business_and_leisure Partner
10/10
Exceptional
30 Jan 2026
atticus
Staff was great
4/10
Poor
29 Jan 2026
Lindsey
The floor smelled like cigarettes.
8/10
Excellent
29 Jan 2026
Russell
Rooms are meh, they don’t clean them for you daily (3 nights we were there). CVI pub is legit. Attached to the building. CVI gets 5 stars.
8/10
Excellent
22 Jan 2026
Laurel
Comfortable bedding. Clean room. I was appreciative of the iron and ironing board.
Business Self
10/10
Exceptional
20 Jan 2026
Dana
Room was clean, liked the shampoo and conditioner, road wasn’t to loud even being on the road side. Only thing is breakfast should be longer than 930 especially on the weekend. We went at 910 and there was no much left
8/10
Excellent
18 Jan 2026
Kathy
Clean room friendly staff
6/10
Pleasant
17 Jan 2026
Mahboubeh
It was noisy after 10 pm
8/10
Excellent
29 Dec 2025
Kathy
This was a nice hotel with friendly staff and adequate breakfast. It would be nice if the slots for USB cables were updated to accommodate the newer universal USB-C cables or just an additional regular electrical plug.
Leisure Family
10/10
Exceptional
27 Dec 2025
Joseph
The room was clean, staff were friendly. The one issue is the queen bed closest to the door in room 217 - the mattress slants towards the window. Made for a not so comfortable sleep.
Leisure
10/10
Exceptional
26 Dec 2025
Jacqueline
Would definitely stay here again. The rooms were spotless, beds were comfortable, staff were all super friendly and helpful, great food in the restaurant/loung, and free continental breakfast was definitely worthwhile. Had an enjoyable couple of nights.
Leisure Partner
10/10
Exceptional
25 Dec 2025
Keith
Clean room, good breakfast
Leisure Self
10/10
Exceptional
25 Dec 2025
Adrianne
Our room was very clean with an extremely comfortable bed. The staff were so welcoming and nice.
Partner
6/10
Pleasant
24 Dec 2025
Connie
Breakfast was sparsley stalked. We were there 30 min before cut off and there was nothing left
8/10
Excellent
22 Dec 2025
John
Adequate space - grassy spot nearby for pup
Leisure Pet
10/10
Exceptional
22 Dec 2025
Mike
Staff was great
Leisure Partner
10/10
Exceptional
09 Dec 2025
Roberta
Great restaurant
Business Self
4/10
Poor
08 Dec 2025
David
Tge guy on the desk was ok. The restaurant/bar was playing karioke (extremely badly) at an incredibly loud noise. No way could anyone enjoy food or drink and the noise carried trough out the ground floor. And it didn’t stop until 11pm.
Pillows were too small and not firm enough. Sheet and cover were too short.
Very expensive fie a motel feel.
8/10
Excellent
05 Dec 2025
Leslie
Very comfy beds. Staff was lovely.
Leisure Family
8/10
Excellent
16 Nov 2025
Peter
Check in at 4 pm. Front desk said that was standard in all BW facilities. Checked with BW Customer service and found that was a lie. If one wanted an earlier check in it was an extra $30.

Overall, the feeling was financially desperate. A lot of little things said the owner/ franchisee was nickel and dimeing it.

Duncan needs competition. At the least the owner and management of this hotel need to check into the BW Northgate in Nanaimo to see what a quality experience looks like.

I don't think I will return to this location ecen though i am a loyal BW customer.

The lack of consistency between BW locations is very apparent in this location.
10/10
Exceptional
15 Nov 2025
Victor
Great
Friends_and_family Family
10/10
Exceptional
12 Nov 2025
Bryce
Clean
Helpful front desk staff
Business Self
10/10
Exceptional
08 Nov 2025
Kristina
Everything was great all worked and the staff were super friendly
Leisure Partner
8/10
Excellent
04 Nov 2025
Todd
It was a business trip so the room was good and the bed was comfortable.
Business Self
10/10
Exceptional
03 Nov 2025
Blanca Katherinne
Nice place in general, just didn't like the person in the reception, as she denied to print the receipt for me.
10/10
Exceptional
01 Nov 2025
Melanie
Staff was friendly, establishment was clean and we loved the flower board where we could take photos
10/10
Exceptional
29 Oct 2025
Dennis
No noise at all at night. I had a great sleep. The bed was also comfy.
6/10
Pleasant
27 Oct 2025
Hiedi
Would not allow early check in, Bizarre but fine. Could hear the lounge/karaoke in our room, just put the TV on. Went for breakfast at 9:15, as it ended at 9:30 which is early for a weekend continental, in my opinion. When arrived, I find that the limited amount of food was being cleared already. myself and another guest had to ask for the server to leave until we could get our food. stale cookies, broken toaster a few apples for fruit, multi coloured scrambled eggs, unappealing warm sandwich meat slices, dried up hash browns. Had staff carpet cleaning outside our door early morning. Just an overall unpleasant experience. Not sure I would stay there again, other than for the convenience. Priced for too high for the standard of the room, beakfast, etc.
Leisure Family
10/10
Exceptional
27 Oct 2025
kevin
Quiet rooms, great bed, great staff
Partner
8/10
Excellent
26 Oct 2025
Joell
The room was very nice. The beds are comfortable, and the staff was very friendly.
Friends_and_family Family

Location & surroundings

Best Western Cowichan Valley Inn
6457 Norcross Road, Duncan, Canada

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Best Western Cowichan Valley Inn

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