Hilton Yaounde

Cameroon , Yaounde
Yaounde, Boulevard Du 20 Mai
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75 reviews shown

8/10

Excellent

09 Mar 2026

Eric

Rooms are quaint and comfortable, though housekeeping could be improved. The supply of towels and tea can be a bit inconsistent and may need to be requested. On the positive side, the staff are friendly and quick to address any concerns.

The food is good, with a nice variety available on the restaurant menu. A real highlight is the 360 view of the city of Yaoundé from the 11th floor—an excellent spot with great ambience to relax and take in the scenery.

Friends

10/10

Exceptional

28 Jan 2026

Nsumeroselyn

Clean room, nice staff overall perfect

2/10

Poor

24 Jul 2025

Karen

No response received. Tried to give 48 hours notice of cancellation (within 24 hrs of purchase) and yet have been charged for the full amount of 3 nights with breakfast. Paid for taxes and breakfasts that I did not even have and refused to give any refunds, saying that it is all non-refundable. Use taxes should also be applicable to hotels, not just airlines.

2/10

Poor

15 Jun 2025

Valentine

Not quite sure of what I liked about the property. Maybe the location and safety was unique.
I did not like the fact that first of all every staff seem to have the impression that every visitor should be French speaking. Also, my room was booked for two, however things such as glasses and tea cups and bathroom robe amongst other things were provided for one person only. No wine glasses in the room. The fridge was locked and I had to chase after every thing before it could be provided thus frustrating me each day. To make matters worst the central lighting of the room was not working.
I am a frequent travel to which I have stayed in many hotels across Africa with few stars but far better than this one.
So much for Hilton. I was so disappointed with all these in a 5 star hotel.

Leisure Partner

2/10

Poor

14 Apr 2025

Philippe

Fuyez vite. à éviter. 30 ans de voyage, le pire

Le pire hotel depuis 30 ans de voyages professionnels. Une direction absente ou qui se cache. Wifi inexistant. Pas d'eau chaude le soir. Pas de mini bar dans un hotel qui se veut 5 etoiles.
Des prix plus élévés qu'à Londres sans aucune valeur ajoutée. On mange mieux dans la rue qu'au Hilton Yaoundé.

Business

10/10

Exceptional

25 Oct 2024

Daniel

Had a great stay! As nice as high-end US hotel. REALLY great dining... especially liked the outdoor restaurant. Great health club (not a hotel gym, but a real health club... that is complementary)

10/10

Exceptional

01 Jul 2024

Hisham

All staff were great and provided excellent service!

Leisure Family_with_children

6/10

Pleasant

26 May 2024

Brad

Check in took a long time. The lady was polite about the delay;however, both during check in and check out the reception tried to get me to pay again despite having already paid. The room was spacious and quiet, but dark at night. The pillows were too soft/flat. You can’t drink the water yet you only get two small water bottles, then you have to pay 2,500 XAF per small bottle. Carpet looked worn down. We went to the rooftop our first night and not a single waitress or other member of staff gave us a menu until 20 or so minutes of being there and then same problem trying to order so we left. The lady by the elevator then asked why we were leaving and when I explained she put her hands to her cheeks and said “O La La”…
Breakfast was nice and so was the service in the restaurant. Internet was so bad that we stopped trying and bought data packages.

Leisure Partner

10/10

Exceptional

20 May 2024

Maliki

Amazing as usual

Amazing as usual! Cette fois je suis venue pour un évènement moins heureux (rapatriement du corps de ma mère décédée) le personnel toujours au top! Carole à la réception reste la crème de la crème : très gentille et avenante, elle a constaté que mon profil Hilton Honors n'avait pas ete activé et y a remédié dès mon arrivée. Merci également a Cliff qui a su répondre à mes questions. L'équipe du petit-déjeuner toujours au top. Rahab toujours tres souriante et avenante, Ibrahim egalement. Sans oublier votre meilleur maitre nageur: Luc.
J'oublie surment des noms mais tout le monde est toujours au top. Merci

Friends_and_family Family

4/10

Poor

10 Feb 2024

Nicolas

Truth

The Hilton Hotel in Yaounde falls short in several aspects. Their expensive transfer service lacks transparency, and inquiries go unanswered. Reception staff are cold, lacking in warmth and enthusiasm. The rooms feel outdated, with carpets exacerbating mosquito issues. Breakfast service is marred by rude management and unsmiling waitstaff, who appear bothered by requests and disorganized. Additionally, overheard negative remarks from staff contribute to an unpleasant atmosphere. Overall, this hotel's ranking seems inflated due to lack of competition. Rating: 4.5/10.

Business

10/10

Exceptional

12 Jan 2024

Maliki

Superb as Usual!

Superbe séjour, superbe Equipe! As usual!

Merci à l'équipe de la réception : la superbe et souriante Lionelle qui a fait mon check in et check out et à su anticiper et répondre au moindre besoin.
Merci à la belle équipe de réceptionnistes: Denise, Mildred et Elizabeth vous avez été à l'écoute, super avenantes et souriantes.

Merci à l'équipe du Safoutier pour le petit déjeuner toujours au top, une mention spéciale à Larissa qui était déjà à l'écoute l'année dernière et qui reste fidèle à elle même dans la maîtrise de son art pour l'accueil le sourire et la communication. De même, merci à Ibrahim (équipe du dîner)pour sa douceur et son écoute. Il prend le temps de communiquer et d'écouter. Merci à Elizabeth et Rahab pour leur service.

Merci à l'équipe du ménage, en remontant du petit déjeuner ma chambre était toujours impeccable ! Spécial Merci à Florence qui a su rendre la chambre des mariés aussi chaleureuse que romantique avec sa décoration cocooning.

Merci à l'équipe de la Conciergerie, plus précisément à Léon qui était humainement incroyable et m'a aidé à sauver quelques minutes de batterie, mon téléphone étant à plat.
Merci à Luc le Maître Nageur qui veille à la sécurité des résidents, ainsi que pour ses précieux conseils en natation.

Merci à l'équipe du Panoramique au 11eme qui a rendu notre 31 décembre inoubliable, l'ambiance était au rdv! Merci pour les délicieux mocktails et la parfaite tenue des serveurs.

Merci à l'équipe du wellness!

Self

10/10

Exceptional

21 Nov 2023

Unique

I like everything around
And i only dislike their bed it not comfortable

Family

2/10

Poor

03 Nov 2023

Macoumba

Very expensive but facilities not ip to modern standards. Reception staff was unhelpful

Business

10/10

Exceptional

21 Jun 2023

EMMANUEL T.

Generally very good
we would like to come back, but the lady at the salon/ nails and hair was very condescending.

10/10

Exceptional

10 Jun 2023

Sandrine

Very convenient, the staff was very professional and friendly.

Leisure Family

10/10

Exceptional

02 May 2023

David

We greatly enjoyed this property. The workout room seemed not quite clean enough, but everything else was great.

Leisure Partner

2/10

Poor

02 Jan 2023

Shiri

Extremely dirty running water in the bathroom

Business_and_leisure Partner

8/10

Excellent

12 Jan 2020

Vishal

front office staff was swift. Best in the town, but far more expensive. Very old property, needs renovation. Internet was slow

Business

4/10

Poor

18 Sep 2019

Verified traveler

Only the location is good, but any other thing is like 2 star

Business Partner

10/10

Exceptional

06 Mar 2019

Verified traveler

Top

Keep up on the good job.

10/10

Exceptional

17 Jan 2019

John

The place was beautiful. The people were nice. Overall it was the best Hilton hotel I've been to this far.

Business Self

6/10

Pleasant

26 Oct 2018

Verified traveler

No real competition in Yaoundé... which is sad

The Hilton in Yaoundé has no competition, so they can pretty much do what they want and charge as much as they want. The restaurant staff and cleaning ladies have however done their best to make the stay enjoyable.
The hotel however is at risk of being below standard for lack of investment, and the rooms need a little upgrade. 2 cold showers in 3 days. Finally the reception staff promised late checkout when I checked in, and they changed their mind on departure day, which was not very nice.

4/10

Poor

18 Oct 2018

Verified traveler

My shower had absolutely no hot water the whole time I was staying there.

10/10

Exceptional

07 Aug 2018

Scott

Hilton Yaounde

Hilton Yaounde is very nice. The service is excellent and the rooms are good. It is a nice place to stay in Yaounde.

Partner

8/10

Excellent

27 Jul 2018

Decent hotel, with enough amenities. In the heart of the city, and major administration offices.

8/10

Excellent

06 Jul 2018

Decent nice hotel

The hotel is centered located, in the vicinity of major administration offices, and shopping center.
A little dated, but still very functional, & relevant as well.

I will definitely, stay again.

4/10

Poor

06 Apr 2018

Verified traveler

extra feed unexpected , it is a rip off

it was a rip off, 300 $ a night and you have to pay extra for the internet, TV chanels are a joke, foot is not worth half the money
and on top i had to pay more then 200US for early arrival ( arrived 9.30 am in the morning )

10/10

Exceptional

06 Aug 2017

Verified traveler

Wonderful. Staff top

6/10

Pleasant

07 Jul 2017

Kevin

A business trip in Yaounde

Finally stayed here after many trips to Yaoundé. Nice property, pricey, and I was unhappy with the upselling at the front desk. It is a good location, restaurant staff is friendly in the morning. Didn't do lunch or dinner here as the area has some great places to eat.

6/10

Pleasant

05 Feb 2017

Verified traveler

Room air conditionning need fixing!

The airconditionning did not work for the two days I was there. It was a USD 420 Sauna experience. Bad!

10/10

Exceptional

20 Sep 2016

Walter

Excellent place for business and relax

Good gym, excellent food in the main restaurant.
Room also good, all you need for a business stay: good A/C, Wifi (although internet is not fast enough), comfortable bed.

8/10

Excellent

13 Mar 2016

Gilles

Best hotel in yaounde

Good hotel unfortunately still very expensive
Air condition wasn't working in the lobby

4/10

Poor

13 Mar 2016

Verified traveler

Hilton NOT

Not a Hilton international. Clean up the outside, get some more people that actually want a job!

Partner

6/10

Pleasant

21 Feb 2016

Verified traveler

Disappointed.This is a 4star

Had to ask them to clean room and have to request change of towels.

10/10

Exceptional

16 Jan 2016

Verified traveler

the only place on business

best standard you can find.
for business it is the only place.

6/10

Pleasant

14 Jan 2016

Sarah F.

Average stay

The hotel itself itself is a bit dated but the beds were comfortable and the rooms clean. The breakfast was average but had a good selection of choices.
Our trip was mainly spoilt by an administrative error regarding prepayment and we found the reception staff quite unhelpful initially on resolving the issue.

Partner

8/10

Excellent

21 Dec 2015

Isabella

Nice and expensive. Great security.

Holton was ok. I enjoyed the suite comfort. Will visit again. Security was great.

8/10

Excellent

11 May 2015

Rafik

Best in Yaoundé

It was very pleasant. Near the city centre and a dissent gym.

8/10

Excellent

11 May 2015

Gilles

Best hotel in Cameroon

Probably one of the best 5 stars hotel of the West Africa
Service perfect and professional
room nice clean
Breakfast too expensive

8/10

Excellent

03 May 2015

Elisa

Good, but....

Very beautiful hotel, but the service can be improved. Internet was not included in the room price; very long queue to check out. Breakfast receipts not include room numbers which make it difficult if more people are having breakfast together.

10/10

Exceptional

08 Apr 2015

Verified traveler

Hilton Delivers

Hilton delivers great product. Glad we can trust it.

10/10

Exceptional

07 Jan 2015

Masood

Stay at Hilton

It was nice stay at Hilton. Excellent place in the city center.

8/10

Excellent

12 May 2014

E.r

Best and the only onein the city for business

The only possibility but very expensive.

10/10

Exceptional

07 Feb 2014

e. ron

the best you can get

it is high standard in a neighborhood with poor standards

10/10

Exceptional

19 Feb 2013

Ian

another stay at the Hilton Yoaunde

It still one of the most expensive hotels I stay in. The staff are friendly and helpful but you do not get a sense of any pressure on them, they really are the only hotel of this type in the City. Good enough all round in my opinion.

6/10

Pleasant

20 Dec 2012

Verified traveler

Poor service

Poor service

6/10

Pleasant

10 Mar 2026

Abdelnassir

Non

10/10

Exceptional

07 Mar 2026

luc

bon accueil,chambre propre,personnel à lécoute du client.....nuit calme..

Partner

8/10

Excellent

09 Sep 2025

Alexandre

Calme et propre

Business_and_leisure

10/10

Exceptional

24 Jul 2025

Ayissi

Bon Sejour bon rapport qualite prix gentillesse et professionnalise des personnels

Business

10/10

Exceptional

04 May 2025

Dorine Michelle

Sejour magnifique

Un magnifique sejour à l'hôtel hilton de yaounde.
Toute l'équipe au top
Je remercie particulièrement la team \"Safoutier \" du petit-déjeuner/restaurant au top.
Je recommande 👌👍👍

Friends_and_family Family

2/10

Poor

20 Mar 2025

Henricus

Price for rooms is extremely high (240€/night), breakfast is excluded, weak internet, shuttle bus to the airport costs 75€, hotelrooms are from the 80-ties. As the Hilton is the only (officially) 5 star hotel in town, they can charge what they want and are abusing their position.

6/10

Pleasant

16 Dec 2024

Dario

What I liked the least were the eating options in the hotel. Costs were absolutely exhorbitant, and it was not easy to go out and eat elsewhere. The hotel itself is quite a bit run down, even the elevators have condensation dropping from the ceiling. A Hilton should do better.

Business Self

6/10

Pleasant

13 Aug 2024

Jochen

as the N° 1 address in Yaounde rather OK as there is just no competition. Needs urgently renovation of (some? all? ) rooms which have the typical Hilton standard of 25 years ago. No all items of Room Service are available. To summarize, if you need to be in Yaound and can afford it, the Hilton is the best choice.

Business Partner

8/10

Excellent

22 Jul 2024

AB A

Bon service général mais petit-déjeuner à éviter

Front-office: excellent accueil, personnel très professionnel et à l'écoute. Vraiment au top!
Nettoyage de chambres/ ménage: service de très haute qualité. Femmes de chambre très professionnelles et attentionnées. Vraiment que du positif à retenir.
Lounge d'étage et petit déjeuner: Gros point noir. Personnel de ce segment pas du tout professionnel et méprisant. Les hôtesses prennent les gens de haut si vous n'êtes pas un politicien local, et donc pas ouvertes à une clientèle d'affaire internationale ou de loisir. A éviter pour la prochaine fois.
Conclusion: Séjour OK sauf côté restauration qui a été une piètre expérience. Les hôtesses gagneraient à s'inspirer d'hôtels concurrents de la ville de Yaoundé ou Douala.

Business

10/10

Exceptional

21 Apr 2024

Matthias

Séjour de 4 jours. Excellent accueil et confort. Je recommande la participation à l’aqua-gym avec Georges et d’aller jouer au tennis avec Michel-Florent dont le style inspiré de RF saura rehausser votre niveau de jeu. Ne manquez pas les haricots-beignets et bouillie du petit déjeuner !

Business

4/10

Poor

21 Feb 2024

AHMET

Hilton ismine yakışmıyor

Otele ilk kayıt karşılama özensiz, onlar müşteri biz çalışanız gibi bir durum var.
Otel eskimiş. Bize mecbursunuz ister kal ister kalma durumu

Business

8/10

Excellent

11 Feb 2024

Dag

Et fint døgn på Hilton Yaoundé

Vi tilbrakte et døgn på Hilton Yaounde. Vennlig betjening. God, men dyr mat. Fine rom, men noen \"issues\" med vask og klosett. Alt i alt en fin opplevelse, med svømming i basseng, massasje og fin temperatur på takterrassen. Sen check out var også svært kjærkomment.

Friends_and_family Friends

10/10

Exceptional

06 Aug 2023

François

A visiter à tout prix.

Très agréable tout le personnel accueillant. Encore grand merci pour l'organisation de l'anniversaire de mon fils.

Friends_and_family Family

6/10

Pleasant

18 May 2023

Catalin

Plutôt 3 étoiles

Rien à voir avec un 5 étoiles - plutôt un 3 européen . Trop vétuste et entretien délaissé - appart le lobby qui est jolie le reste est très délaissé . Chambres très vétustes ( voir photos ci-dessous ) . Porte-fenêtre du balcon qui n’est pas étanche , salle de bain dans un état ( avec moisissure et carreaux cassés , pas de brosse de toilettes ) . Bref un bon vieux 3 étoiles non digne de ce qu’on peux attendre d’un 5 étoiles . Le personnel comme partout au Cameroun est très sympa et serviable et un très bon service .

Business

10/10

Exceptional

16 May 2023

luc

acceuil ,personnel à l'écoute et disponible securité
propreté

Business_and_leisure Partner

8/10

Excellent

12 May 2023

Luigi

5 stelle un poco overpriced

Business Self

10/10

Exceptional

13 Apr 2023

luc

service exellent personnel diponible rien à rajouter

Business_and_leisure Partner

10/10

Exceptional

03 Jun 2022

Verified traveler

Magnifique

Magnifique hôtel on est dans l excellence à tous les niveaux

Friends_and_family Family

6/10

Pleasant

23 Mar 2022

Eva

Service aimable, un peu lent sur les check out et au niveau du restaurant (surtout à la piscine) mais toujours gentil. Wifi laborieux. A rafraîchir dans l'ensemble

Business

8/10

Excellent

18 Mar 2022

Eva

Très cher pour la prestation mais bien dans l'ensemble

Business

10/10

Exceptional

26 Nov 2021

Stéphane

tres beau hôtel avec un excellent service

Business Self

8/10

Excellent

05 Jul 2021

Philippe

Vieilissant mais sauvé par la qualité du personnel

Le personnel est extraordinaire d'attentions et de gentillesse mais l'hôtel mérite vraiment un rafraîchissement. Dommage.

Business

10/10

Exceptional

12 Sep 2020

Verified traveler

Séjour très agreabke

Hôtels avec de bonne de prestations, calme et reposant

Partner

8/10

Excellent

19 Aug 2020

Philippe

Bon choix mais des travaux s'imposent

L'hôtel est un bon choix à Yaoundé et le personnel offre un service de grande qualité.
En revanche il est grand temps de rénover les chambres qui ont vraiment fait leur temps.

Business

8/10

Excellent

08 Dec 2019

Verified traveler

Improved since last stay

Nice hotel, need an upgrade to be at today’s Hilton standing.
Super polite and friendly staff. Great stay, better than the previous one.

Business

6/10

Pleasant

14 Oct 2019

Verified traveler

Highlight ist der Chefkoch Raimund, Das Buffet und die Speisen allgemein sind wirklich sehr guter Standard.

Business Partner

6/10

Pleasant

12 Aug 2019

Verified traveler

Hotel is very old need renovation price not worth to pay as a five star hotel
only breakfast is good

Business Friends

10/10

Exceptional

23 Jul 2019

Verified traveler

Personnel très prévenant. Que ce soit les femmes de ménage, les personnes qui servent au restaurant. Très agréable!

2/10

Poor

08 Jul 2019

Verified traveler

It's the only 5 star hotel in Cameroun. But has only the stars... services, cleaning, quality, hotel facilities and rooms are even lower than any others 3 stars Camerounese. The only thing which it match with the 5 stars (and even over) is the price coz it's definitely overpriced. Apparently, the only duty or target of staff is to recommend continuously to leave a positive feedback about them in case of customer survey from Hilton dep., and this is their target. If you may need anything else like clean water (not brown) for shower or something to avoid the bad smelling of room’s carpet you’ll be systemically ignored postponing any solution to the day after your check-out
Ridicules and Unreasonable!!!!

Business Self