The Promenade Pondicherry

4/10

Poor

06 Apr 2026

Chinenye

Save your money and time and avoid this hotel. It’s not worth the price they charge. Outdated, shabby rooms and facilities. The bathroom felt unclean and unkept. Breakfast had minimal options and the food was cold.
The WiFI never worked and the staff had no solutions to the issues as they were raised. Honestly this was a disappointing stay.

Friends

6/10

Pleasant

24 Mar 2026

Srimurugan

The only plus point was the location in this property. I am a returning guest and came back here after a gap of 10 years and experienced a massive let down in terms of hotel services. My last experience was charming which made me book this hotel again but this time the experience was terrible. Service by the staff was late and not responsive most of the time. The bathroom was not clean, amenities were in bad state and quality and the food at the in house restaurants were overpriced looking at the service standard and staff efficiency. They are charging 5 star price for a 2 -3 star property. It’s very sad because the property has so much potential but lack proper management.

Family_with_children

10/10

Exceptional

13 Mar 2026

Pragya

Nice staff and beach view

Family

10/10

Exceptional

22 Feb 2026

Jayanth

Outstanding service

Family

6/10

Pleasant

18 Feb 2026

Hari

No parking in and around the hotel where the roads are cordoned off.
The temperature inside the rooms and the dining area is very cold and can be maintained at room temperature to make the stay ckmfortable.

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

Ramin

I recently had the pleasure of staying at Promenade Pondicherry, and I must say it was an absolutely excellent experience! The Sea View room was stunning—gorgeous decor and very comfortable. The staff were incredibly kind and attentive, making my stay even more enjoyable.

I savored a delicious breakfast in the morning, particularly enjoying the dosas that were simply delightful. Additionally, I treated myself to a massage, which was not only at a great price but also was just a great massage!

Overall, I wholeheartedly recommend Promenade Pondicherry for anyone looking for a beautiful getaway with fantastic service.

6/10

Pleasant

29 Jan 2026

Adarsh

The room was clean but needs to be upgraded as does the bathroom. The towels were old and looked unclean though I assume they were not. Street noise was immense. The hotel could ensure people do not honk or car alarms do not go off at 3 AM.
Did not think there was location value for money. Paid a lot for the hotel. Enquired on the Promenade and other hotels were half the price.
Food was charged at NY rate and was sub par. Drinks were also the most expensive I have had in India.
Staff is courteous but did not appreciate being woken up at 12 for laundry delivery especially since it was not mine but my sons next door. All in all I do not think I would recommend this hotel based on my experience unless it was at 60$ a night.

Leisure Family

6/10

Pleasant

04 Dec 2025

Asha

The first room was leaking and the water had dripped in the floor and I slipped and hurt my back, they changed my room to a comfortable room. The dining room ceiling was leaking and water dripping in my head when I was having breakfast. I don’t think I should be charged for my room. I expect a refund. If not I will have to sue for my back being hurt.

Friends_and_family Friends

8/10

Excellent

16 Oct 2025

Yanana

Literally across from the beach front! Very convenient stay to get to the beach and walk to White Town/ French Colony.

Leisure Family

8/10

Excellent

22 Jun 2025

Kottarappat

Overall condition is good! Access to the beach was an added attraction. Lack of parking is a handicap!

Leisure Family

8/10

Excellent

05 Mar 2025

Alison

This hotel is in a great location overlooking the beach. The promenade is a nice walk. The rooms are clean and the restaurants are good. The location is a very easy walk to the attractions and sights of Pondicherry and shopping.

Leisure Self

8/10

Excellent

18 Feb 2025

nadarajah

Excellent location on the promenade

On the promenade lovely location friendly staff could do with some updating
Extractor fan was very noisy

Partner

6/10

Pleasant

08 Jan 2025

Mohammad

Property needs to be upgraded.

Leisure Family_with_children

10/10

Exceptional

29 Mar 2024

ANNA

This hotel was great for a short stay. The hotel itself lacks a 4star luxury feeling, but it has more of a small boutique hotel feel. It's also a great location. It's a walkable distance to the boardwalk/ocean front, which was nice. At night, the area was lively and safe. We walked around and even went to a few shops then came back and had a specialty coffee beverage at the hotel restaurant. If you choose to sit outside when you dine, the view is beautiful. Also, we received SPA treatment here which I thought was FANTASTIC. I did have to wait for my treatment for a long time, but I did not prebook. I chose the coffee scrub down, and it was excellent!

Leisure Family

8/10

Excellent

27 Jan 2024

Carol

Overall standard was high - the highlight though was the restaurant. Excellent food.

Friends_and_family Friends

8/10

Excellent

25 Dec 2023

Verified traveler

The Promenade is very conveniently located on the beachfront (Goubert Avenue). Many key tourist attractions like Sri Aurobindo ashram, Ganesha temple, Puducherry museum, French war memorial, old lighthouse etc. are all within walking distance. There are many eating and shopping options within short walking distance from the hotel. Taxis and auto rickshaws are easily available for slightly faraway attractions like Auroville.

Service and food at the hotel is excellent and staff go out of the way to help the guests.

Facility is a bit old though and it shows in the quality of fittings and furniture. This needs attention from hotel management.

All in all, it was a very nice stay at The Promenade.

Friends_and_family Family

6/10

Pleasant

05 Nov 2023

Verified traveler

Ttaveler

Over price , dirty and noisy

Friends_and_family Family

10/10

Exceptional

12 May 2023

Shikha

Location was great, everything was walking distance. Loved the stay

4/10

Poor

14 Feb 2023

nanda

The room we were initially given was so bad with warped flooring and musty smell , not sure how such rooms can be offered to guests.

Leisure Family

6/10

Pleasant

08 Feb 2023

Kamalakar

It was on sea front. Very beautiful
The room was shabby. The bathroom was awful The floor boards were bumpy and quite unsafe for us octagenarians
The room was not worth for the price we paid
When we complained they offered a smaller room with no outside view. We refused
We should be compensated

Leisure

10/10

Exceptional

12 Nov 2022

Jennifer

Excellent hotel & caring staff

Leisure Partner

6/10

Pleasant

29 Oct 2022

asif

Average hotel

Well location is excellent : however the suit was very average : The tub did not work now did the Jaguzi in the tub : food quality was average
Paying 24000 per night was not value for money

Friends_and_family Family

6/10

Pleasant

21 Aug 2022

shailen

Great location. Hotel is in the front of the beach and easy access to Sri Aurobindo ashram. Staff are really good and as soon as you request for something and it gets done. Welcoming guests was good. Room was not so great although they say hotel maintains heritage but hotel room requiring updating. Room facing street food at the back is quite noisy and smelly and can't keep windows open. We had few other issues for e.g. there was no locker in the room, balcony was broken and unsafe. Next day they changed our room facing sea and it was much better but because there was parade going on hence seaside view was not possible. Breakfast options were quite good. Hotel is quite pricy

Leisure Family

4/10

Poor

21 Jul 2022

Radhica

The food here was excellent. And although the staff was kind and friendly, the majority of them did not speak english which created miscommunication and slow service. I think the staff needs more support from upper management. The staff we greatly appreciated are Asing (restaurant), Kalai (Laundry/room), Asis (Email correspondence), and Praneetha (spa).

We were on the second floor room 22 and 23. Both rooms had mold and we also found cockroaches in our bathrooms at night. Our mattress in room 22 was also terrible. Big disappointment.

Business_and_leisure Family

2/10

Poor

21 Feb 2022

Ganesh

Too expensive and poor service

Leisure Family

10/10

Exceptional

02 Jul 2021

Verified traveler

Great relaxing sray

Great location and wonderful staff.
The morning sea next to the hotel makes it fascinating stay.
Enjoy the true French feel in this Hotel.

Business

10/10

Exceptional

28 Feb 2021

Matthew

Nice Location - Highly Recommended

Really nice place - very clean and great location on the promenade. I would recommend highly.

Self

2/10

Poor

12 Feb 2020

Sayed

Not worth

This was one of my worst experiences that I’ve had. For a hotel that was priced higher than everything else and on the beach I expected more quality. First, the buffet breakfast had cockroaches walking around in the food

Partner

10/10

Exceptional

11 Feb 2020

Jayant

Amazing location & impeccable service. Hotel refurbishment overdue...

Friends_and_family Family

6/10

Pleasant

04 Feb 2020

sunanda

Not worth the price!

The Promenade Hotel location is perfect as it is right on the promenade in the French Quarters. The hotel is 15 years old and is very dated and needs some serious renovations, considering their room rates.
Amenities were of very poor quality and i had to ask for the hand towels to be replaced as they had black marks on them.
The other issue is the noise factor as a result of the proximity to the promenade which goes on till very late at night.
On the other hand, the staff is excellent, attentive and very helpful.
On the whole a bit pricey for the quality of the property. I would not stay there again or recommend it to anyone.

Friends_and_family Family

2/10

Poor

04 Jan 2020

Vibhas Kumar

Worst hotel I ever stayed. Zero value for money

This hotel is not worth listing on your website. The rooms are very bad . No maintenance is being done of hotel at all. I will strongly recommend ypu tobtemove this hotel from your listing.

Friends_and_family Family

10/10

Exceptional

26 Dec 2019

Verified traveler

Outstanding service and great location. We would certainly go back.

Leisure Family

6/10

Pleasant

02 Dec 2019

Sophie

Overall not a good value for money

The location is great but the hotel needs better maintenance ! My room had a big mirror completely damaged by humidity, which makes the room look cheap and not well taken care of. For the price I would have expected a better decor in the room: the leatherette is really looking cheap, the wooden floor was completely scratched. It's a pity because the hotel has a great potential !

Business

8/10

Excellent

12 Aug 2019

shadrick

Great Staff

Staff was so friendly and they even offered special food for kid. Breakfast was good but it could have been better and It would have been great if the sea view rooms are with a balcony but still, it is worth for the pleasant stay.

Family

6/10

Pleasant

09 Jun 2019

Leena

Promenade

Was looking forward to the spa/massage which was a big disappointment. But the hotel is very well located and has very nice staff!

10/10

Exceptional

07 May 2019

Verified traveler

The hotel is very conveniently located. Service is amazing. The Blue Line restaurant was wonderful - we had lunch there and really enjoyed all the entrees we got. The breakfast buffet was also amazing and very fresh! Will definitely stay again if I’m in the area again

Friends

4/10

Poor

21 Jan 2019

Nandini

I chose this hotel form it’s location facing the beach in Pondicherry. At the time I made the reservation for two rooms, all the sea facing rooms were booked. I wasn’t too bothered as I expected the non-sea facing rooms to be ok, just without the view. That was a big mistake. Don’t stay at this hotel if you can’t get a sea facing room. We were given two rooms at the dark dingy end of the hallway on the second floor. The rooms had a partial side view of the sea if the wooden shutters and doors were opened and you and stuck your head out. My parent’s room doors didn’t open so they didn’t have this as an option. The bathrooms are dingy and there is no light I’m the entry area. The overall look of the rooms we were given was a bit shabby and rundown and the dark hallway was the same. The paint didn’t look fresh and it was poorly lit. I walked to the other end of the hallway which had a sea facing window at the end and noticed that the front half of the hallway was much brighter and better maintained. The rooms on that side of the hallway all had the same view of the street and partial sea view. I was quite upset with the rooms we were given. The hotel was fully booked and the manager on duty told me they had allocated the “best” rooms available. When asked why they didn’t allocate two rooms in the lighter brighter part of the hallway, he had no answer. Poorly trained staff and old looking rooms make this hotel a big no-no unless you really want to be near the beach.

8/10

Excellent

05 Jan 2019

Boone

We really enjoyed our stay at The Promenade. The staff go out of their way to make you feel welcome. Food was excellent. The room was very comfy and quiet.

The hotel itself could use a small renovation/freshening. We hated the air freshener they sprayed in the room.

We would definitely recommend staying.

Tips: You can grab a tuk-tuk to Auroville for a flat 300 rupees (we tipped him well because at that price they are not making anything). Make an appointment to see Raj Nivas (2 min walk). It’s a bizarre tour and you might get to meet Gov Kiran Bedi.

8/10

Excellent

02 Jan 2019

Verified traveler

Great location

Staff went out of their way to look after us, arranging for us to be collected from Chennai then driven to our next hotel.Great location, with fabulous view from rooftop bar/restaurant. Very good breakfast buffet.

Partner

6/10

Pleasant

29 Dec 2018

Verified traveler

Very well located but overpriced for what is on offer. General cleanliness is lacking. Hotel needs a refurbishment. GM has absolutely the right attitude but reception staff need basic training on guest handling. Restaurant staff and service is commendable. Breakfast spread is good. Dining options are available.

10/10

Exceptional

25 Nov 2018

Suveni

I would really like to appreciate the courteousness and welcoming nature of the staff!

Friends_and_family Family

4/10

Poor

19 Nov 2018

Ludovic

Expensive and old-bad maintained hotel

Hotel to avoid despite a very good location.
It's old fashioned, need to be refurbished totally. Room was dirty, equipment like telephone, safe box, not working. You need to ask for sevral times before somebody will take these problems in account.
Very bad isolation so noisy at the point it's difficult to sleep if there's neighbors room watching TV or if there is some music outside (avoid first floor street side with the bar located in floor -1).
Compare to others hotel or pension, the price is elevated and not corresponding to a 4* hotel.
It is equivalent to a 2* star hotel maximum

10/10

Exceptional

15 Nov 2018

Deepak

Nice location, good property, nice, friendly and helpful staff. Food quality is good. We enjoyed our stay at the Promenade 👍

4/10

Poor

08 Nov 2018

A

Location is very good. Property needs renovation desperately.

8/10

Excellent

04 Oct 2018

Vasuki

Hotel location is ideal and is right on the beach. Break fast buffet was good.

4/10

Poor

25 Sep 2018

Maunil

Property was very disappointing in terms of cleanliness, maintenance and staff service. The only good thing is it’s location.

8/10

Excellent

02 May 2018

abha

Easy and Nice

Just opp the rocky beach . All the best places to eat/ see in White Town are within walking distance from the hotel.

6/10

Pleasant

07 Apr 2018

Verified traveler

We stayed for 2 nights.
TV was not working for the entire duration of our stay. Tough to keep the kid entertained during the evenings.
The Swimming Pool was closed the next day till Noon for maintenance.
The sofa in the room was broken and the window opened out to a big green net fence.
They eventually changed our room after much persuasion. This was a bigger room with a view of the street. However, the TV still would not work.
The view of the Ocean from both the restaurants is very nice.
The staff are generally helpful and accommodating.

Family

8/10

Excellent

29 Mar 2018

Kristi

Need better air system

As we are traveling from a cool climate, in order to tolerate the heat during summer in India, a nice a/c room is a must. Unfortunately the a/c wasn’t working in our first room & even after moving to a different one, only a slight improvement. We had a second room as well, as we are traveling with 5 adults & while the a/c was working better there, the room had a very strong musty smell. Rooms don’t have ceiling fans. Adding them would likely help with both these issues. So the rooms were disappointing, but the rest of the hotel was quite pleasant. The food was good, we really liked the complimentary breakfast which was perfect for our group as it had both western & South Indian options, which is what we were looking for. The location is also very convenient & the view is lovely. The staff were very sweet & friendly & did help to make up for the shortcomings of the room. So we were overall content with the stay, but do think the price is too high for the condition of the rooms, as they do need an upgrade.

10/10

Exceptional

22 Mar 2018

Verified traveler

Great hotel on the beach

We stayed on a weekend holiday. The hotel location is ideal. It is right on the beach. The rooms are spacious and comfortable. It has all the facilities like two restaurants, bar, gym, etc. The staff are very well trained and always eager to help. Overall we were very pleased and look forward to our next stay in this hotel..

8/10

Excellent

22 Mar 2018

Supriya

Great location

The location of this hotel is it's USP, bang opposite the Gandhi statue on the Promenade, great view and within walking distance of most of the places and restaurants worth visiting in pondicherry , The staff is accommodating and courteous and the breakfast buffet has an excellent spread.

6/10

Pleasant

11 Feb 2018

Verified traveler

Rooms are small, the hotel needs upkeep. While the staff is great, the linen, the safe, general decor looks like it has aged

8/10

Excellent

25 Dec 2017

Verified traveler

Friendly staff at beach hotel

Nicely located across from the beach and near several restaurants. The staff were very kind and thoughtful. The room was also nice.

10/10

Exceptional

27 Nov 2017

Mark

First trip to Pondy!

The staff was excellent at what they do! This might be one of the best places to stay in Pondicherry.
They dint have parking space, But they have valet services free of charge to park you car in a safe place.
IT is exactly the same as in the images, facing towards the beach.almost 4-5 of the must visit places are at walking distance from this Hotel.

Partner

8/10

Excellent

26 Nov 2017

rania

GOOD breakfast !

Family

8/10

Excellent

05 Nov 2017

B

Beachfront hotel

3 night stay at this pleasant beachfront hotel.

Overall the staff were friendly and helpful, although the restaurant staff occasionally needed prompting to clear the table and reset between courses. Did not always get exactly what we ordered but the food that arrived was good.

The bar staff were prompt and friendly, professional.

Reception staff were friendly and helpful but not always effective, requests were not always acted on.

8/10

Excellent

25 Oct 2017

K

nice hotel facing the promenade ,good location

old heritage hotel,a bit worse for ware ,needs renovations in the rooms,
apart from that,good location,on the promenade ,,which comes alive with all the local residents in the evenings and weekend..
excellent staff ,reception,dining room ,bar and the housekeeping staff,made our stay really enjoyable.
would recommend this hotel ,for the location and the hospitality.
we did not get a room facing the promenade which was the only negative aspect of our stay..

6/10

Pleasant

23 Oct 2017

suresh

Close to rock beach and ashram

Overall experience with hotel staff not good, not respond properly and rude. Staff prefer to give more preference to foreign guests.no facilities for drivers and no parking facility. Close to beach and ashram, hotel is in nice locality.very expensive for the type of service they provide.

10/10

Exceptional

13 Oct 2017

Haresh

Nice hotel right in front of the beach

We stayed for a night.
The staff were very friendly.
They have a nice spa and roof top restaurant and we enjoyed using both.
The location is perfect as it’s right in front of the beach so it’s great for walking around.

4/10

Poor

05 Jun 2017

Verified traveler

Nice hotel

Nice location, close to beach, but hotel don't have parking facility. we never recommend hotel with driver. because they don't have any arrangement for driver and vehicle.

Family

6/10

Pleasant

16 May 2017

Vanita

Great location

My family stayed at this hotel for 3 nights and it was a pleasant stay. The rooms, especially the bathrooms, need upgrading. The towels are really old and need to be changed ASAP. The hotel location was excellent as it is right on the beach.They close off the beach road to allow people to walk and hang out at the beach so there was a LOT of noise from outside all night which we could hear in our room. The staff was nice and went out of their way to engage our children. The food was good and we enjoyed the breakfast buffet. Our kids enjoyed the pool and it was a nice way to cool off. The location was also very easy to catch an auto and go shopping.

4/10

Poor

23 Nov 2016

Verified traveler

Hotel was generally quite noisy especially rooms which overlooked the food market which was on each night.

10/10

Exceptional

23 Sep 2016

Rajesh

Great location

They can improve comfort of bedding
Also the food was amazing but their biryanis were terrible

Partner

10/10

Exceptional

29 Jul 2016

Verified traveler

Great location. Good view. Friendly and helpful staff

10/10

Exceptional

26 Jul 2016

Peter

Very nice hotel in a great location

We had a very nice stay. Friendly staff and good food. Great location and large room with sea view. Great location with nearby shopping and restaurants and bars.

Family

10/10

Exceptional

22 Mar 2016

Prem

Very good location. Price reasonable.

Very pleased and happy with the staff. They were easily the best I have come across. Thoroughly enjoyed our stay. The food was also excellent! I would strongly recommend to anybody!

6/10

Pleasant

04 Feb 2016

Ashok K

It was OK

8/10

Excellent

27 Jan 2016

Sandeep

Cozy Pondicherry Hotel

Lovely location on the Promenade.
Excellent rooftop restaurant serving Pan Asian.
Excellent Service.

Family

6/10

Pleasant

11 Jan 2016

Peter

OK

Great location, but very small room and with the extra bed we needed, there was no place to turn around! Breakfast was disappointing for the star rating (4). Generally OK, but did not justify the cost.

Family

6/10

Pleasant

16 Oct 2015

Fritz

Nice hotel, could use a little love

Great location and staff. A little run down and bathroom cleanliness could be improved. Food great. On target for budget vs quality in Puducherry,

10/10

Exceptional

15 Sep 2015

Sudheesh

Must stay here if you are in pondi

Amazing staff and great location.

Partner

10/10

Exceptional

24 Aug 2015

Sanjeev

Great service and staff was extremely friendly. Room was spacious , clean and comfortable.

Family

10/10

Exceptional

19 Aug 2015

Pritam

excellent hotel

I stayed for 5 nights. I loved it. the location is perfect. I was able to walk on the beach every morning and evening. I checked out very early - the staff went out of their way to make sure I had some breakfast before I left.

8/10

Excellent

16 Aug 2015

Kenneth

Generally a good hotel, but with parking issues

A very nice stay at the hotel and generally a good experience. My only negative was the lack of parking at the hotel. The website describes that there is self parking, however on arrival, this was not the case and you need to park in the street which was actually closed off at nights for walker on the promenade. This makes it particularly difficult if you have a car / or have hired a driver as the driver need to find alternative parking in the city which is not easy. The hotel staff promised they would change this on the site.

Family

6/10

Pleasant

05 Aug 2015

Verified traveler

In general this hotel was excellent being right on the Promenade and the staff was courteous and attentive but the experience was marred somewhat by the time taken for service in the restaurant. On 2 occasions the service took a long coming and although the staff were apologetic it did spoil the experience a bit
The pool was very relaxing and out of the way and felt like an oasis. Would come back.

Family