The Residency Towers Puducherry

India , Pondicherry
PONDICHERRY, 388, Anna Salai
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44 reviews shown

10/10

Exceptional

23 Feb 2026

Sunaina

Excellent property located at a prime location in Pondicherry. The staff was very prompt and helpful with all our requests.

Family

10/10

Exceptional

04 Feb 2026

Jilei

Super great services! I have an overnight bus to bangalore, the hotel offered a nice sofa to stay after checking out, and kept serving me tea and coffee.

i booked hotel cab to bus station, the driver also kindly stay with me for 20 min till the correct bus came. the bus stopped in a different place than in the ticket, without cab driver s help i would probably miss it!

Business Family

10/10

Exceptional

25 Jan 2026

Soumit

5 star amenities but what defines a hotel is the staff. They were exemplary to say the least. Helpful, courteous and always with a smile. Even the doorman Mani and the restaurant team leader Sharat. The reception staff were impeccable with Gayatri, Mathi and team. Kudos guys.👏

Leisure Family

10/10

Exceptional

23 Jan 2026

Prasant

Yes - clean, spacious, rooms, Pavilion staff, especially Mr. Sarath Kumar for his professionalism, courteousness, and customer service.

Leisure

6/10

Pleasant

14 Jan 2026

mahendra

Room was great, staff, amenities and bathroom was good. Breakfast was okay.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Julia Katahdin Frey

great experience

Leisure Friends

8/10

Excellent

03 Jan 2026

Rajguru

The room had a damp odor in it. The carpet looked like it needed replacement.
-- The food especially on the rooftop restaurant was great.
Did not feel that I got my money's worth deal.

Leisure Family

10/10

Exceptional

01 Jan 2026

faye

Amazing service, lovely room

Self

6/10

Pleasant

24 Aug 2025

Rangarajan

Here is my honest review. For an August weekend we were charged Rs.20100 per room. We booked two rooms. The rooms were clean and property was well kept. Here is why I gave a 3 star, the checkin process took 30 minutes and we had to wait for a while to get the rooms. We had told the hotel weeks agai that we needed 2 beds in each room, but there seems to be some confusion there. Secondly the main shower in both rooms did not work and we had to use the hand shower. While checking out, had a hard time with the manager, he was very defensive about the shower issue when I mentioned it to him. The staff at the breakfast buffet were outstanding, kudos to all of them. Overall the stay was good but Rs. 20k per night seems very expensive for the place, especially when the shower was not working properly.

Leisure Family

10/10

Exceptional

14 Aug 2025

Verified traveler

We had a very pleasant stay. All the department from the maintainence to food to the spa eveything was enjoyable

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

Vikram

While a little away from the beach, this property was a delight to stay in. From the friendly staff, to the well appointed and cozy rooms to the fabulous onsite restaurants, this hotel checks all the boxes. While transportation was easy, the complimentary bike rentals was a nice touch. Overall very please and highly recommended.

Leisure Partner

10/10

Exceptional

20 Jun 2025

Geetha

Very nice sta

Friends_and_family Family

10/10

Exceptional

16 May 2025

Abel

Lovely, well organized place

Leisure Family

8/10

Excellent

04 Feb 2025

RAGUNATHAN

Location

Leisure Family

10/10

Exceptional

01 Feb 2025

Sabaretnam

Great

Business_and_leisure Family

10/10

Exceptional

24 Jan 2025

gail

Restaurant staff were very friendly. Room was nice.
The hotel is on a very busy street, though the Pongal festival added to the chaos.
The property is well maintained and is a welcome retreat from the busy city.

Leisure Partner

10/10

Exceptional

03 Jan 2025

Andrew

Great hotel with amazing staff. The bar was dark and not appealing.

The rooms were good, the food was good.

The area was typical of India. Ultimate people watching experience outside.
Short ride to White town on a Tuc Tuc which was great fun.

Family

6/10

Pleasant

20 Nov 2024

Nikita

Cleanness was not up to par for a proper/big hotel . Bedsheets, pillows, and towels were all dirty. Lotion was not refilled from previous guest use. Dining service was slow and staff would often forget the small orders.

With regard to our driver, he did not have a proper place to sleep in the drivers room. They only had few beds set up; failing to adhere to the Driver Association requirements and regulations on the number of beds required.

The above two items were brought up to staff and the on duty manager attention, however nothing proper was done to address these issues. Will definitely not be recommending this hotel to other, unless a properly regulatory check is done and ensured.

Leisure Family

10/10

Exceptional

08 Nov 2024

Gayle

Beautiful Hotel

Beautiful - they cannot do enough for you! They really go above and beyond! Lovely pool to relax and spa… it was so easy to jump in a tuk tuk to get to white town very cheaply! I found this hotel was more value for money than others and more luxurious

Self

8/10

Excellent

13 Aug 2024

Michael

A fair choice for Pondy, which lacks good hotels

Always surprised that Pondicherry does not have any decent, modern, full-facility five-star hotels, given Marriott and GRT have opened great top-notch hotels in Trichy and Madurai etc. This is quieter than the Accord, though also on a busy street. Two issues seem to get mentioned in the comments: hair in bedding and bad smells. I encountered both, after accidentally lifting the bottom bed sheet to see some long black hairs stuck to mattress lining. The smell from carpet area was tolerable but noticeable. Breakfast was good, but really disliked the loud jazz music being played at that time. Indoor pool area is limited and not as good as photos suggest. Felt quite stuffy. Steam room not free for general guests. Fine for a night, but I wouldn't be planning a holiday here. Too far from anywhere nice, like a beach or park. Right off chaotic street. Photos are misleading!

Self

6/10

Pleasant

15 Jul 2024

Suranjana

Properties and room were clean and well maintained. Staff were courteous . 1 km from white town . Property is not at white town and in middle of extremely crowded shopping area, not at all desirable area. Room floor 4 and below have carpet and has strong camphor odor . Odor was so strong that it was not livable . We have to change the room to floor 5 which has hardwood flooring and no odor. Hotel management were kind enough to accommodate us by giving two club rooms.

Leisure Family

10/10

Exceptional

06 Jul 2024

Murali

Amazing property, room is super clean and staff are very friendly, breakfast is amazing quality of the hotel and room is excellent.

Leisure Family

10/10

Exceptional

30 Jun 2024

Karthikeyan

Very good hotel to stay and relax

10/10

Exceptional

19 Jun 2024

Suresh

Dining at the property itself was very good but no good restaurant within walking distance.

Leisure Friends

4/10

Poor

05 Dec 2023

Laura

Linen on bed were dirty with hairy left. Head board stained and carpet not cleaned.

Business_and_leisure Partner

10/10

Exceptional

15 Sep 2023

Ilan

It was a lovely hotel.
The only strange thing about it was after we checked out and paid for the room the wifi was canceled . I suggest you leave the wifi active for a few more hours.

Leisure Family

6/10

Pleasant

13 Aug 2023

Johannes

This is an excellent hotel and probably the best option in Pondy and surroundings. Then hotel itself is beautiful, modern, and clean. Staff are friendly, yet some do seem a bit inexperienced. The highlight of our stay was both the breakfast and dinner buffets. I don't usually book half-board but this was really worth it.

Leisure Partner

10/10

Exceptional

26 Feb 2023

Aditya

Amazing service and very well maintained hotel

Business_and_leisure Friends

10/10

Exceptional

16 Aug 2022

Meghana

Amenities , the best part

Leisure Family

10/10

Exceptional

20 May 2022

Sridevi

Clean. Food could be better.

Business

10/10

Exceptional

16 Feb 2022

Verified traveler

Perfect place

Great experience.. wonderful staff and service

Friends_and_family Family

4/10

Poor

20 Dec 2021

Verified traveler

Room was not cleaned. Thrash from last stay was still there

Toiletries missing

Welcome drink which was part of booking not provided

Friends_and_family Family

10/10

Exceptional

31 Aug 2021

Hrishikesh

Property has all room controls on iPad. Unique experience Rooms are wide and spacious.

Business

6/10

Pleasant

20 May 2026

Marie

Positive: The service staff were very friendly, professional, and always willing to help.

Negative: Since the windows cannot be opened, the room often had an unpleasant smell and lacked proper ventilation.

Improvement: The iPad provided to control the room and request services was sticky and not very responsive. In practice, we still had to call reception for most requests, which reduced its usefulness.

Partner

4/10

Poor

17 Mar 2026

Jean Luc

La chambre n'était pas très propre et vieillotte. Le petit déjeuner est nul, avec des bouteilles d'eau sur les tables qui devaient être non potable pour les occidentaux. Dans les bouteilles il y avait des sortes de plantes (sans doute pour cacher le goût). Nous ne comprenons pas la classification 5 étoiles supérieur.

Partner

4/10

Poor

17 Jan 2026

Karim

L’accueil à là réception était nul et il a fallu s’expliquer pendant une 30 min sur la chambre qu’on avait réservé. La chambre était supposé être 2 lits jumeaux mais l’employé à la réception ne voulait pas honorer notre réservation par Expedia. Elle voulait 75 $ additionnels et disait que Expedia faisait de la fausse publicité.

8/10

Excellent

02 Aug 2025

CATHERINE

Hôtel récent et connecté situé dans le quartier Tamoul légèrement bruyant la nuit (circulation / klaxonnes).
Piscine intérieure rafraîchissante.
Petit-déjeuner correct

Partner

10/10

Exceptional

27 Feb 2025

LAURENT

Pondichéry en 2 jours

Hôtel situé dans le quartier indien à 20 mn de marche de la « ville blanche » donc bien situé.
Accueil remarquable tant au check in qu’au restaurant .
Chambre tout confort où tout se pilote sur une tablette ( musique,télévision,climatisation,lumière fermeture des rideaux )très sympa.
Breakfast et dîner avec des produits de qualité et à un prix très doux.
Nous n’avons pas eu le temps de profiter de la piscine indoor.
Au total un hôtel excellent.

Partner

8/10

Excellent

02 Dec 2024

Dagmar

The Residency Tower Puducherry bietet modernen Komfort und eine zentrale Lage außerhalb des French Quarters, die es dennoch einfach macht, die Stadt per Fuß zu erkunden. Die Zimmer sind geräumig und gut ausgestattet, jedoch ist die Steuerung von Licht, Klimaanlage und Vorhängen per iPad etwas gewöhnungsbedürftig, vor allem, weil sich die Einstellungen automatisch zurücksetzen – zum Beispiel die Klimaanlage auf 21,5 Grad, wenn man nicht aufpasst.

Die Straße vor dem Hotel ist vielbefahren und trubelig. Zudem hört man zu den Gebetszeiten die Moschee nebenan, Das Frühstücksbuffet bietet eine gute Auswahl an lokalen und internationalen Gerichten - zB Dosa, Pfannkuchen und Eierspeisen werden frisch zubereitet.

Das Personal ist freundlich und hilfsbereit. Insgesamt eine gute Wahl für einen Aufenthalt in Puducherry, trotz kleinerer Einschränkungen.

Leisure Partner

10/10

Exceptional

17 Aug 2024

glenn

Goede accommodatie. Keurig en goed personeel.
Wel aan vrij drukke straat.

10/10

Exceptional

30 Jul 2024

thurairajah

Mooi locatie.good ontbijtbuffet.

Leisure Family