Hotel Le Royal Park

10/10

Exceptional

10 Jan 2024

Harsh

The rooms were clean. It was really easy to go around and see stuff.

Leisure

4/10

Poor

08 Jul 2022

Prakash

Front Desk guy was very rude, bathroom wallet clogged,shower doesn't work,room was smelly

8/10

Excellent

18 Oct 2021

sunil

Good ambience, excellent location, Rooms were clean, good breakfast options. Rooms are small, if you are 2 + 1 Kid.
Clean Swimming pool.
Overall, stay was good.

Friends_and_family Family

4/10

Poor

22 Jan 2021

DJ

Its ok....,

Br realistic.
Give good service.. No compromise on service to customers.. Yhen people will follow hotel... But need to ise this strategy

Business Self

2/10

Poor

18 Feb 2020

Vipin

BAD. Unsatfised

V bad toliet, AC not working, upholstery bed sheet not good.even room paint is bad, floor has dust

Partner

10/10

Exceptional

13 Jan 2020

Poonam

Excellent

The stay was good. Hotel is clean. Service staff is really excellent.
Their can be improvement in the food at La Menara.
Alisha at La Menara is very sweet and very good at her work.
Reception staff is vey cooperative.
Thanks for the great stay.

Friends_and_family Friends

8/10

Excellent

02 Jan 2020

Verified traveler

Every thing was excellent , we enjoyed , only that new year celebration was bit dull with out any music entertainment what we expect .

Leisure Family

8/10

Excellent

20 Dec 2019

Verified traveler

Decor is pretty. Food is great during breakfast buffet.
Chef during breakfast is amazing and training manager and staff are very courteous.

Leisure Self

2/10

Poor

01 Dec 2019

Verified traveler

Not worth for money , rooms r look like local hotel

Leisure Family_with_children

4/10

Poor

11 Nov 2019

Charlie

I did not like anything and was quite frankly disappointed in the place adn service considering the price paid, the WIFI did not work most of the time, getting even a complimentary bottle of water took 3 phone calls to reception, the bathroom fittings were all rusty amongst so many other issues...it was disappointing to say the least...

Business_and_leisure Self

8/10

Excellent

19 Aug 2019

Mark

Nice comfortable hotel.

6/10

Pleasant

18 Aug 2019

Verified traveler

Check out super slowly

Friends

4/10

Poor

13 Jun 2019

Verified traveler

I did not like the property at all.
Only the reception area was clean but the room was very dirty, dust all over the room and cockroaches in my room. Food was too bad in taste.

Leisure Self

8/10

Excellent

12 Mar 2019

DO

Staff are very friendly.

EXCELLENT STAFF: PRASANNA KUMAR, FRONT OFFICE MANAGER

Leisure Self

10/10

Exceptional

12 Mar 2019

DO

Staff is good and friendly. Room should be cleaner

Leisure Self

4/10

Poor

10 Mar 2019

Paneer

Poor service

Not up to the standard for 3start

Family

4/10

Poor

18 Feb 2019

Verified traveler

Avoid this hotel.

Terrible wi-fi, unusable gym, dirty towels, they only give you one from key.

Friends

8/10

Excellent

17 Feb 2019

Verified traveler

Staff were very helpful. Breakfast was excellent. Ala cart food was average ,not in keeping with the standard of the hotel.
Shower. Area is slippery , could do with a mat there
Bedside lamps were not both sides.
No bedside lamps in the twin room
No proper instructions for electronic safe

Leisure Family

4/10

Poor

11 Feb 2019

Verified traveler

Poor facility and amenities and service. Expensive compared with quality.

6/10

Pleasant

03 Feb 2019

Verified traveler

This hotel is OK - reasonable facilities, staff and price. But it is further out from the key area (French quarter) than is ideal and because of all the hard floors everywhere it’s quite noisy throughout. If we came again I’d be tempted to try the FQ, but if I had to stay here I’d be relaxed

10/10

Exceptional

30 Jan 2019

Verified traveler

everything was excellent except for the fact that the air conditioning was extremely cold, we could not lower the fan speed or increase the temperature setting. when not in the room the system shuts of completely and went we return and insert the card it starts up again and the is a spread of stale moisture from the system probably resulting from spreading of mold spores. the front desk was also pushing the check out time. I would stay at this hotel anytime

6/10

Pleasant

26 Dec 2018

Saikumar

Family stay

It’s a decent one but needs to up the service by several notches

Family

10/10

Exceptional

23 Dec 2018

Verified traveler

I liked the service and the hospitality. The staff also were willing to assist when i eas looking for transport and directions from the hotel.

Business Self

10/10

Exceptional

11 Nov 2018

john

Nice hotel close to important places, Very courteous staff.Overall very pleasant experience.

10/10

Exceptional

22 Jun 2018

abdulrahman

very good

exellent exeapt the room cleaning.otherwise everything fine.try to improve the resturant.

6/10

Pleasant

02 Apr 2018

Florence Sunitha

Decent place but bad customer service

Room was spacious as we stayed in Executive suite room but was disappointed with the plug points (not many to charge your phones and laptop). The condition of the room could have been better as the towel racks were rusted and you had to take bath in the tub and water flowed all over from the shower inspite of using the curtain.

Service is super slow and they would forget your orders and you have to remind them at least twice before you could get anything done.

Food tasted good (saving grace) and the breakfast spread is good too. No one in the breakfast area to cater to your needs. Asked for coffee which they said they will bring but never came.

The crowd is there because you have people coming in during weekends to drink so maybe customer service is not your priority as you know your hotel will get filled up but other customers also pay good money so cater to their needs and don't be so careless.

Family

10/10

Exceptional

28 Mar 2018

Prashant

Very Nice Stay, the staff was very good.

Very Nice stay, nice staff.only issue was with breakfast bufet, as the servings was finished before 9:30 and few stuff never arrived. although mister Qayum tried hard to facilitate this but thats the only point which we did not like ret all was too good.

10/10

Exceptional

12 Mar 2018

Tejas

superb hotel

fantatsic hotel

Family

8/10

Excellent

25 Feb 2018

ann m

its India

The standards are different and it took a lot of effort to get a smile out of the front desk. All the towels were grey.The location was convenient 10 minutes by cheap ricksaw from the French quarters or downtown

Family

10/10

Exceptional

14 Feb 2018

Verified traveler

Nice hotel and lot of amenities. Good food...

We have stayed as a family in the hotel for two days. Lot of interesting in the hotel, having good food. Nice swimming pool. Staffs are good.

2/10

Poor

07 Feb 2018

Samdeesh

The House keeping stole money from our bags. Please be careful about your belongings here.

Family

4/10

Poor

02 Feb 2018

Raman

4 Star Hotel with Poor maintenance and Food

Experience was not good considering a 4 Star hotel. I was asked to pay the room charges upfront which should never be the case. Breakfast all 4 days were with same menu. Washrooms had rusted fittings.. rooms were moist and fungus at places.. even the corridor you can observe moisture and wet patches.. doors were shabby seems no one cleans it.

Reception and Pool were only good rest nothing good about this hotel.

Family

8/10

Excellent

17 Jan 2018

Satheesh

Sweet Memories

Its wonderful experience with pleasant stay.right from the entry to exit overall its fantastic service . But Room ceiling fan was not in good condition . Electrical connections & switches are very pathetic.

Partner

8/10

Excellent

08 Jan 2018

Gordon

Reduced rate for money, would not pay full rate

Room and amenities are what I would expect for this star rated hotel. So OK, but get your breakfast elsewhere in white town at french cafe's

However food not up to standard, room service delivered promptly but food luke room - how can that be when delivered fast???.

Breakfast service appalling, pretty bland selection of dry (left too long in buffet bowels). Attempted to order omelette twice (once being 2nd person early in restaurant). Each time after eating my fruit and serial, but still no sign of my omelette I observed several other customers receiving theirs ahead of me. After confronting chef about my order he just responded with smiles and shake of head. Stormed out of restaurant in disgust that others orders were made before mine.

8/10

Excellent

06 Jan 2018

Seema

Beautiful hotel with lots of amenities

Great hotel. A little far from the city attractions (approx 45min walk or 15 min ride). Has lots of great amenities like a beautiful pool, mini golf, gym, etc.

6/10

Pleasant

29 Dec 2017

Robert

Great Potential, but...

This was essentially a very good hotel, with comfortable rooms and amenities as described.

The only reason I can't give it a higher score is because I don't feel it was great value for money - there are a few things that need to be improved to justify the price paid.

Rooms, while perfectly adequate, could do with some maintenance- key card access not working, plug sockets broken etc.
Mainly though, service wasn't up to scratch- check in and check out were both painfully and needlessly slow, and there was no attempt to 'go the extra mile' for customer satisfaction in any way.

I would stay here again, but only if there wasn't anywhere of a similar standard available at a similar price.

2/10

Poor

28 Dec 2017

Judith

Don’t do it!!

Our experience at this hotel was sub par to say the least. Actually, it was truly awful. The worst part of the entire stay was check in. We were a family of 7 which included two elderly women and theee children. Because there was a discrepancy between our booking record and the record the hotel had, they refused to honor the record sent to us. We called hotel.com theee times, they could not have been more helpful and solved the issue in the end. The hotel however, exhibited horrific customer service. How it’s ok to keep a family of 7 standing at check in for one hour while you figure out your back room numbers I’ll never understand. In addition, the rooms are falling apart, the beds are awful and some rooms have hot water, TVs and door locks that work, (among other things) and others don’t. Do yourself a favor and stay far away!!

Family

8/10

Excellent

10 Dec 2017

Gyanendra

Be careful while booking hotel and read comment.

Located in prime location and service was not good as French name of the hotel.

Family

10/10

Exceptional

27 Nov 2017

Verified traveler

Good experience, good location , friendly staff,food taste good though charged 18% taxes on food ending very costly. Overall good stay. Highly recommendable !

6/10

Pleasant

26 Nov 2017

Verified traveler

Over priced

Rooms are good however not up to the mark of 4 star. Breakfast spread also is very limited. Hotel doesn't have any good view. Staff is courteous most of the time.

8/10

Excellent

22 Oct 2017

Shrikant

Good hotel

TV cable connection needs to change. Food quality cam be improved. Otherwise, it was very good experience.

6/10

Pleasant

10 Oct 2017

Verified traveler

Not at par with 4 star

The hotel is not at par with 4 star. The restaurent is pathetic. They make omlette and dosa on same tawa. The room rates are exhorbitant.

8/10

Excellent

04 Oct 2017

Anup

Excellent hotel with good rooms, services and food

The hotel is well maintained and staff are courteous. Food is very good, room service was excellent and location about 1.5 km from Rock beach.

4/10

Poor

02 Oct 2017

Pradeep Kumar Kokkanti

Unprofessional service

very much disappointed with the attitude of the front office staff. forced us to make full payment in advance for the room. no where in the world for our booking through hotels.com, we were asked to pay in advance at the time of check in..we also offered our credit card as guarantee instead of advance payment, but staff refused and said will cancel the booking...on top of all this the staff swiped my credit card twice for the same amount... breakfast was very mediocre...overall an average hotel

Family

8/10

Excellent

26 Sep 2017

Verified traveler

Pleasant stay at the hotel.

Overall satisfied with the stay except one issue which i faced. I ordered food in the room and was told and was displayed in the room that inhouse guestswill be given 15% discount. Before billing i asked her if she gave the discount and she said yes but on checking i saw that she hadn't. She later said since the booking was from expedia she can't give the discount.

10/10

Exceptional

22 Sep 2017

Ravi

Review of Le Royal Park

All good. Nice place to stay.

Partner

8/10

Excellent

20 Aug 2017

RAKESH

Comfortable Stay at Pondicherry