Name: Accord Puducherry Hotel
Address: No. 1, Thilagar Nagar,Ellaipillaichavady, Pondicherry, 605009, IN

10/10

Exceptional

09 Jun 2026

Prabhakaran

Excellent food and very helpful staff

10/10

Exceptional

30 Mar 2026

Janakumary

Very helpful and kind staff.

Partner

10/10

Exceptional

24 Feb 2026

GANESH

Good

4/10

Poor

02 Feb 2026

Ravi

PARENTS WITH CHILDREN BE CAREFUL. We ordered some food(pasta dish) via room service and to our dismay the food had MELTED WOK LINING(metal colour).

We were really disappointed and afraid for the health of our child and the food we had possibly consumed.

Some of the staff are very hospitable and I do appreciate that.

If the kitchen equipment is old then they should replace it.

I would avoid this hotel again and would not rebook. It is not how it is advertised and quite dated. It is in need of a makeover.

Leisure Family

6/10

Pleasant

25 Jan 2026

Dhanesh

Whilevthe staff was overly courteous the room was subpar. I had sekected Superior room and it was this bad, what would be an inferior room? Lol

Leisure

10/10

Exceptional

20 Jan 2026

Smitesh

clean room, helpful staff. Great breakfast.

Leisure

4/10

Poor

22 Dec 2025

Pavana

The room was stinking. The restaurant service was poor where we were unattended for long stretch of time. Not even once we were asked if everything is fine. Only when we were leaving the courteous and friendly front desk sought input. We will not be returning here.

Oh BTW There is no ocean view.

10/10

Exceptional

20 Dec 2025

Deepak

Great staff, good welcome, nice clean room, all needs and wants were taken care of.

Leisure Partner

6/10

Pleasant

06 Dec 2025

Trupti

It is decent hotel but property experience and condition did not live upto my expectations of a 5 star hotel

Self

4/10

Poor

04 Nov 2025

Puja

1st day we were given a real bad room and extra mattress added

6/10

Pleasant

21 Oct 2025

Shanmugavel

Towels could have been much cleaner and food fast could have been much better.

8/10

Excellent

07 Oct 2025

Ai Sung

The service was awesome. Very attentive staff, free fruits and chocolate. The only complain is that, when arranging for airport pickup, they require me to fill up a manual form payment of credit card, which I feel unsafe. Other method of payment not international tourist friendly. Nearby hotel not much food and also in the middle of cross road junction. Traffic can be nuisance trying to cross the road.

Business Self

10/10

Exceptional

05 Oct 2025

Shshiravedhitha

Pleasant stay

8/10

Excellent

30 Sep 2025

Samantha

Comfortable room for an overnight in Pondicherry.

Self

6/10

Pleasant

17 Aug 2025

Armita

The swimming pool was dirty and noone was bothered.
Bathroom bath tub was not stopping the water, Also toilet cover was broken

Leisure Partner

10/10

Exceptional

26 Jul 2025

Venkatabalakrishnan

Loved it. Will visit afain

6/10

Pleasant

10 Jun 2025

Arun

Not so good experience

Leisure Family

10/10

Exceptional

26 May 2025

Abhishek

Excellent

Leisure Family_with_children

8/10

Excellent

24 Apr 2025

Dane

For the price I am very happy. The buffet in particular is great value and delicious. I think the hotel is 3-4 star in it's current shape, and one of the best in the area. I liked the staff, who did their best to be helpful.

A few areas to improve:
* The Chai tea had sour milk both times they served it to me. It's the only Chai I've tasted in India with sour milk and both times it tasted great after telling them to open a fresh box of milk.
* No one on staff could come up with a way to do a load of laundry for less than 3,000 R, or $50. which is one reason I went back to Chenai, where The Leela sent it out on an app for 300 R (10 X lower.).
* The parking team likes to shout, repeat themselves and shout again over nothing - it's a lot to get used to, and it's local style for communicating, but not 5 star training.
* The street-facing rooms are very noisy because of all the honking horns.

10/10

Exceptional

05 Apr 2025

Ramanath

Well located for onward journey to Chidambaram

Leisure

10/10

Exceptional

04 Mar 2025

MUNIARAJ

fendastic stay in Accord

Friends_and_family Family

10/10

Exceptional

04 Feb 2025

SHARATH KUMAR

Bathrooms not cleaned well

Business Self

10/10

Exceptional

06 Jan 2025

Anuj

Excellent property. Staff is excellent

Leisure Family

8/10

Excellent

06 Jan 2025

Kanthan

Spacious & Clean Room

Nice, clean and spacious room, good service and room dine in food menu was good too.

Business

10/10

Exceptional

04 Jan 2025

Madhav

Nice place with very good ambience. Staff are polite and courteous. Rooms are good and spacious. Centrally located hotel.

Leisure Family

4/10

Poor

02 Jan 2025

Rajagopalakrishnan

Staff could be more knowledgeable and courteous

8/10

Excellent

23 Dec 2024

Nijagunashivayogi

Property is located in very convenient place to access the various areas of Pondy. Staff are very polite and professional. Rooms are spacious and bathrooms are slightly tired. Quality of the food was really good. Breakfast spread was nice. We enjoyed our stay for 2 nights.

Leisure Family

6/10

Pleasant

22 Dec 2024

Muhunthan

Speed of service was quite slow.

Leisure Family

6/10

Pleasant

02 Nov 2024

Sakir

a 5* hotel but quality is not there !

even if it is reputed a 5* hotel, wifi was not working, AC was making some noise. One night at 3AM, we had to wake up to switch off the AC because it was making some noise. The key of our room was all the time desactivated. We had to go the reception each time.

Partner

10/10

Exceptional

29 Oct 2024

Dharmaraj

Good short stay

Leisure Family

10/10

Exceptional

05 Mar 2024

sabyasachi

Very nice place and the restaurant is amazing. Excellent staff!

Leisure Partner

10/10

Exceptional

01 Jan 2024

Shankar Gopal

Excellent time!

Leisure Family

8/10

Excellent

25 Dec 2023

Malavika

4 star - Because wifi is very bad

Overall my experience is excellent . Room is super clean , comfortable bed , clean sheets. Dinning menu has lot of options and food is amazing . Like the Christmas feel and goodie from hotel. Cons: Terrible wifi . If you are planning to work , forget about it .

Partner

10/10

Exceptional

06 Nov 2023

Kodandaram

Dining was very good and the staff was very friendly. Food prepared was of very good taste.

8/10

Excellent

20 Oct 2023

sheeba

Good service!!

Room was awesome and comfortable.
AC in the bedroom didnt work as well as the living area. Toilet flush didnt work in room 317. Room service coffee came cold but they quickly replaced it with a complimentary hot coffee. Overall a good stay.

Friends_and_family Family

8/10

Excellent

04 Mar 2023

Satyanand

Clean premises, good breakfast.

Leisure Family_with_children

8/10

Excellent

27 Feb 2023

Bhavesh

Great place and location. Staff was very courteous and helpful. Food was great and place was clean.

Leisure Family

10/10

Exceptional

10 Feb 2023

Dipes

Spacious room, very friendly staff.

Leisure Family

10/10

Exceptional

22 Jan 2023

Anandarajah

Excellent stay. Amazing breakfast and amazing staff. Very clean and comfortable room. We will definitely stay here again.

Leisure Self

8/10

Excellent

14 Jan 2023

Michael

Could be very noisy, right on busy round-about.

This hotel is located right on the main round-about coming into Pondicherry which is very, very noisy. Most rooms face onto this round-about, so if you are a light sleeper you must insist on a pool view room. It took me many attempts to get this. Room was fine and bed comfortable. Fair for the price but the steam room was a joke. Cold and the area around it dirty and dilapidated. The pool is tiny and too small to swim in, and the area around the pool is also dilapidated. It seems as this hotel goes from the impressive front to the back, it gets worse and worse. The dining room is nice and the complimentary buffet breakfast excellent with a delicious fresh omelette. It seems more geared to conferences and meetings than residential amenities for overnight guests and noisy right outside. Veena (or Veera) on front-desk, was helpful to secure a quieter room even though I had sent three messages and called two people in advance to request this, but it was not booked for me on check-in. They must fix the steam room or do not advertise it and add some life and amenities to the pool area at the back. Great potential here.

Self

10/10

Exceptional

30 Dec 2022

nagarajan

Service and food was above expectations

Leisure Family

10/10

Exceptional

27 Dec 2022

Natraj

Great service and great people.
Quick check in. Clean room.
Stayed with family.
Food here is really good too.

Leisure Family

8/10

Excellent

07 Aug 2022

Thandavarayan

The room didn’t have towels and in room dining menu.

Leisure Family

6/10

Pleasant

06 Jun 2022

Priyatham

Good hotel but food is horrible

Friends_and_family Family

6/10

Pleasant

10 Mar 2022

Joydeep

Good stay with family; hospitality industry is struggling. Internet connection is not satisfactory; swimming pool & few facilities are not in working condition.

Friends_and_family Family

10/10

Exceptional

06 Mar 2022

Sireesh

Very good stay

Leisure Family

10/10

Exceptional

24 Dec 2021

Sarayu Prethikka

Good stay

8/10

Excellent

02 Dec 2021

Vignesh

Good but needs more improvement

Stay and food was good. The rooms expectation for a 4star hotel was not completely satisfied. Bathroom was not very clean and shower was clogging. Since it was a one night it was adjustable. If the management can improve these standards Accord is a beautiful place to stay in Pondicherry

Business

8/10

Excellent

29 Jul 2021

Chandar

Pretty decent stay

Definitely not a comfortable location to Heritage White Town. But good stay.

Only critique would be is they steam clean the white sofa cloth, keep tissue boxes, writing pad and pen. Breakfast staff seem a bit overloaded since basic training may be needed. Running around for each and everything

Water comes in instantly hot. Great plus to that.
Carpets are pretty decent in rooms. AC is super cold and cozy

Friends_and_family Family

6/10

Pleasant

03 Apr 2021

Verified traveler

The place is very old and begs for renovations. The staff were rude and disrespectful. Food/coffee was overpriced and the quality was underwhelming. Did not enjoy the stay, nor would i recommend this.

Friends_and_family Partner

10/10

Exceptional

03 Jan 2021

Binu

Excellent Hotel ans Staff

Amazingly clean rooms and such a friendly staff. They would take extra care and attention.

Friends_and_family Family

8/10

Excellent

02 Jan 2021

swaminathan

It is in Cuddalore road and accessible to all areas.in hotel got spacious rooms .hotel is following all precautionary measures.got valet parking and can go by walking to surrounding areas.

Leisure Self

10/10

Exceptional

02 Oct 2020

Verified traveler

Great experience

Great location, very friendly staff and clean facilities. Highly recommend this place.

Friends_and_family Family

8/10

Excellent

22 Feb 2020

Verified traveler

Good venue. Very clean and modern. Bed comfortable.

Leisure

6/10

Pleasant

03 Jan 2020

Anonymous

The Good:
1. Central location
2. Accommodation for drivers
3. Welcoming and helpful staff
The Bad:
1. The room smelled like a moth-ball storage with a powerful chemical smell that almost made us faint
2. When we checked in they wanted to take a picture of people staying in each room. This is creepy.
3. The bed felt like a hammock.
4. The tool was generally clean but some of the furniture and carpet was stained.

Overall you can get a much better deal for 7000 rupees at other hotels. This is, by no means, a 4 star hotel.

Friends_and_family Family

10/10

Exceptional

12 Aug 2019

Christina

Great food and drinks at the restaurant!

My family and I stayed at the Accord for two night - mainly sightseeing and shopping. The Accord is ideally located very much in the center of Pondicherry- shopping is a short auto ride and the beach and French Quarters aren’t much further. The property was fabulous.

Family

10/10

Exceptional

11 May 2019

Verified traveler

The place was more beautiful than expected, and very helpful staff for your service. Hats off team Accord.

Leisure Partner

8/10

Excellent

03 Feb 2019

Krrish

Nice ambience and had a nice time !. Good experience

6/10

Pleasant

04 Jul 2018

Verified traveler

Disappointed due to food quality & room cleanlines

Unhygienic bathroom, no bathroom slippers, leaking shower, delayed room service & poor food quality on top of that over priced for superior room.

10/10

Exceptional

15 Mar 2018

Ashwini

Nice Hotel in the Center of the City

Crowded approach road, but once you are inside, it is quiet and nice. Large lobby, Helpful and courteous staff. The roof top vegetarian restaurant was a nice surprise. The folks there provided us excellent service and the chef was talented. The breakfast buffet in the restaurant across the lobby had a fairly good spread and hot stations for eggs to order.
The rooms as well as the bathrooms were very clean, well designed and well maintained (no wet bathroom floor, aha!). Overall, we enjoyed our short one day stay on the way to Mahablipuram.

8/10

Excellent

07 Mar 2018

Nivu

Clean Rooms, Comfortable stay.

Stay was good. Wifi was not good. Thats all . Otherwise a good hotel.

Partner

4/10

Poor

05 Mar 2018

Servai

Disappointing 4 star hotel.

I pre-booked the room.

Arrived ~11.10pm.

Lobby staff just looked at us, had to instruct them to bring the luggage out of the car.

Restaurants outside the hotel are closed. I had to beg hotel to provide food.

I asked for extra bed,,, they didn't send till the end.

Shower room floods.. was very slow, had to wait few times while taking bath.

Breakfast,, nobody bothered when we to the restaurant.

8/10

Excellent

26 Feb 2018

Romi

Nice hotel with a convenient location.

Had a bad experience in dealing with the Reception/Front Desk staff.
We were asked to give an upfront advance of Rs 5,000, then Rs 10,000 and finally full amount for the entire stay...all this happened in the same breadth by the front desk staff.

Room service boys were seen carrying tea/coffee cups with fingers sticking into the cups or trying to hold water bottles under their armpits....all this looks bad

4/10

Poor

26 Jan 2018

Verified traveler

Need a lot of improvements particularly restaurant

Need improvements a lot, location is central and good

Family

10/10

Exceptional

19 Jan 2018

pavan

Good trip. Good hotel

Good

Family

8/10

Excellent

13 Jan 2018

Trevor

High class hotel on a reasonable budget.

We were visiting Pondicherry for the day from Chennai and looked for somewhere nice to stay that wouldn’t break the bank. After a quick search on Expedia we found the Accord Pondicherry and booked it the day before our trip. The hotel was lovely! Dozens of staff everywhere were more than happy to attend to our needs. The room was large, well furnished, very comfortable and very quiet. We had the best nights sleep on our whole trip! The only negative about the room was that you could tell people had smoked in it before. It wasn’t overpowering, just a slightly lingering smell. We had requested a non-smoking room but they didn seem to have any.

Breakfast was beautiful far the best I’ve ever had in ANY hotel. It was a large buffet of delicious Indian food with Western style food as well. Lovey fresh fruit and juices and chefs who cooked your eggs exactly as you wanted them. Brilliant!

I’d definitely recommend this place!

8/10

Excellent

25 Dec 2017

Ashim

TV cable inside room was not working

Room cable was not working, so not able to watch TV& already informed to room service and reception but response was very slow. Overall it was o.k.

Family

2/10

Poor

10 Dec 2017

Mohit

Worst food. Over charge for services.

Food was pathetic. Breakfast menu was same throughout the 3 days stay at hotel. Hotel had over charged us and took 25-30 minutes to correct the bill during the check out. Rooms were clean. Swimming pool is in bad condition and not good.

Family

4/10

Poor

16 Nov 2017

Verified traveler

Issues about facilities

I would not recommend a stay here,
. The reception is very impressive but there is no way it is 4/5 star as claimed. The hotel is very dingy with grey old towels and a swimming pool which is unsafe for all but very competent swimmers. They do not have the level of response to deal with problems that I would expect from a hotel of this calibre.
The service in the dining room was particularly poor. I had to ask three times to get a black coffee at breakfast.
I also feel that Expedia are at fault here as once they have the booking they are not interested in following up for customers. Sadly, I will not use them again.

Thg

8/10

Excellent

22 Oct 2017

wendy

alot of traffic at rush hour

Mostly good, I stayed in my room after the first night just travelers weariness. The bathroom leaked and had some patching around it-actually asked for another room which, was somewhat better.

8/10

Excellent

20 Sep 2017

Verified traveler

Great location and easy access with ample parking

Enjoyed the stay. Staff were friendly and helpful.
Breakfast was great and food was tasty. Coffees and wine was great.

Special thanks to Chef Vadivelu for excellent food and Deborah for her service.

8/10

Excellent

26 Aug 2017

dan

nice, easy fixes to get better

It's a fine hotel, They could fix the following to get a higher rating,

1) mold should not be in bathroom shower stalls
2) common area bathrooms should be updated. They are not five star worthy
3) lunch buffets should be replaced with a great menu. We don't want another buffet after a breakfast buffet.

Rooms are good size
Rooms are generally good shape, Still however they need a westerner eye to get that 5 star level to get all the little things. If you market as a 5 star property you need to do the little hard things that make it so

Would I stay here again, yes but I would consider others. FYI. The food is westerner safe so that's a critical issue as well.

10/10

Exceptional

26 May 2017

Verified traveler

Very pleasant stay...nice service

Partner

8/10

Excellent

12 May 2017

Kalyani

Nice hotel at good cost.

The hotel is good. The staff is good. However we were suggested to visit the restaurant \"Legumes\" on the terraces for veg buffet dinner. Found that place very odd, dull and not up to the mark. Only two attendants to serve. There was no supervision at the buffet table. Some kids were messing up the place, putting the tasted fruits in the serving bowls on the counter, putting dirty fingers in the desserts, every thing looked so shabby that we left the dining hall after the starters.

4/10

Poor

18 Apr 2017

Verified traveler

We did not like the location. The value for money was very bad.

6/10

Pleasant

03 Apr 2017

Verified traveler

Average

The room needed hoovering upon our arrival and i was a little disappointed with a lack of flexibility from staff. Not giving us the opportunity to use the WiFi after we had checked out and we're waiting for our taxi was not great. The hotel itself was pretty good.

Partner

10/10

Exceptional

14 Mar 2017

Ashish

Very nice hotel and place

Family

6/10

Pleasant

28 Feb 2017

Sunanda

Conveniently located, but quite tardy.

The room was not ready. We had to ask for Nath towels and a change of blanket covers. We also asked for twin sharing - they gave us a double bed!

Family

6/10

Pleasant

23 Feb 2017

Subhashish

Bad location . Noisy . Excellent staff

Overrated . This hotel would not qualify as a three star in terms of quality and standards . However some of the staff specially Chef Martin are very hospitable and accommodating . Very noisy rooms - we were constantly disturbed by loud noises made by other guests in adjacent rooms

8/10

Excellent

10 Feb 2017

jacqueline

Decent hotel

Staff were very accommodating, letting us check-in early even though we were 4 hrs early. The room was pleasant and clean. The swimming pool area was clean and had sun-loungers but would benefit from some sun umbrellas as there was no shade. Breakfast was adequate with sufficient choice. Location is on busy junction and approx 3kms from White Town but plenty of tuk-tuks available.

Partner

8/10

Excellent

30 Jan 2017

Verified traveler

Nice hotel at the middle of the city

Great place to stay. Hospitality was good. Food was really good. Everyone should give a try.

8/10

Excellent

29 Jan 2017

Verified traveler

nice facility, quality of some of the food items c

courteous staff, good location, clean rooms, reasonable restaurant food

8/10

Excellent

22 Jan 2017

Verified traveler

Very close to the city

Centrally located to all the sight seeing places.Nice ambiance of the hotel and the beds were super comfy. The food at the hotel is amazing and the staff, they are good. They are a little slow in service but very well behaved. The only regret was the room that was shown in the website was the same but the bathrooms that were showed in the Pics for the room we selected were completely different when we entered the room. They have a very good Valet Service too so if your taking drivers they will be very happy like our driver was. A little pricey

10/10

Exceptional

21 Jan 2017

Kirithivasan

Nice, wholesome relaxing experience.

Wanted to completely unwind. The hotel, location, staff, ambience, cuisine and facilities provided all. Fares could be little more competitive.

4/10

Poor

13 Jan 2017

Gage

Mediocre hotel in city centre

Had booked 2 rooms and requested side by side but did not get it. Did not feel secure for our daughters who were far away from us.No towels of any kind in room on repeated requests. Had to come down physically to get them.

6/10

Pleasant

10 Jan 2017

Ravjad

Fundamentals missing\n

Great effort by staff to assist. However, proactive and preparedness lacking. While checking in, there was mild confusion as to what my booking was for, then confused with another customer. When checking out, was politely asked to pay for what was prepaid. The room had numerous electrical faults - light bulbs requiring replacement, hair dryer not working, wifi virtually non operative. Management and staff need to ensure these work rather than attempt to respond when customers complain. Be proactive! Breakfast service, range and quality extremely substandard. Not on my return list.

6/10

Pleasant

03 Jan 2017

Verified traveler

Needs improvement on customer service

Below par housekeeping service.

Partner

8/10

Excellent

24 Dec 2016

Dhananjay

Pondicherry visit

We had buffet lunch immediately on arrival, as we didnot have breakfast. The cost seemed exorbitant, with absolutely no variety of non veg starters (except fish). When we asked if this was the only starter, the staff showed us chicken gravy. There were no live counter for starters which disappointed especially my daughter. Definitely no value for money.

I had asked for late check out by 4 PM. The reason being, I could not go to my house in Chennai due to flood in the area where I stayed. Hotel staff was insentive to my request. First he agreed upto 2 PM was OK, but got a call much before 1 PM itself. I vacated the room immediately as a challenge, finished all my outside work and returned to settle the bill. I had to catch a train to Bangalore late in the evening from Chennai as my schedule was changed due to flood.

8/10

Excellent

23 Dec 2016

Ali

Great hotel @ strategic location, weekend getaway!

Accord Puducherry is a great choice for a short stay in Puducherry. It is located strategically close to White Town (3-4 kms) and other places of sightseeing in Puducherry are also closeby and easily accessible. The hotel is well maintained and has a premium look & feel. The rooms are good too - spacious, clean and having all the amenities one would expect (TV, mini bar, hair dryer etc).

A special mention for the buffet. They have a great breakfast spread and lunch/dinner buffet at their restaurants. For the vegetarians, they do have a pure vegetarian restaurant as well. However, if you stay more than 2 days, the breakfast spread may feel a little repetitive.

The hotel staff was very courteous and polite. A special mention for Mr. Muruga, who guided us right from the start of the visit about various things. Do catch a hold of him if you can, he has all the information. :)

All in all, a great hotel at a strategic location. No complaints.

8/10

Excellent

22 Dec 2016

Verified traveler

NICE HOTEL

Nice Hotel with staff however mostly local speaking gus and not well conversant with other languages even to say Hindi or English. But overall good experience of stay.

8/10

Excellent

21 Dec 2016

Meredith

Comfortable and Friendly

Exceptionally friendly and helpful staff.

Family

10/10

Exceptional

15 Dec 2016

Gerhard

The service and staff were great! Will recommend it if you what to stay in the CBD of Pondi.

10/10

Exceptional

10 Dec 2016

Verified traveler

Good hotel center of Pondicherry

Very cordial staffs,vell maintained rooms good housekeeping,

10/10

Exceptional

03 Dec 2016

Verified traveler

Centrally located. Decent facilities

Very pleasant experience. Friendly staff.
Negatives. - menu card had one sheet missing. Bottle opener missing on door

10/10

Exceptional

22 Nov 2016

Kalyan

Good hotel in center of the city

I liked the hospitality of the staff.
Food was a delight.

Partner

8/10

Excellent

17 Nov 2016

Kathleen

Excellent food and staff in restaurant. Reception area beutifull. Only downside was pool area felt enclosed and nowhere to sit outside

Partner

8/10

Excellent

14 Nov 2016

Chaitanya

Good service but old infrastructure

Room had problems with air conditioning, couldn't set it at any temperature, its used to fluctuate a lot !
Most of the time it used to get very cold

Family

4/10

Poor

10 Nov 2016

Nishant

Pathetic Service

Hotel services were pathetic. In breakfast people were standing in queue. Options were written however food items were not there.
Wi-Fi got connected after 10 calls, everytime they had some different ID and Different password. The default one never worked.
I think i paid extra... They could have mentioned without breakfast.

Partner

8/10

Excellent

06 Nov 2016

Lucretia

Accord Pundicherry Big Thumbs Up

We had planned to stay at Le Dupliex. However we found Le Dupliex hotel to be in need of much repair and renovation. So although we had paid we elected to stay at the Accord. That was a great decision as our stay in Pondicherry would have been memorable for all the wrong reasons. Our room had been freshly painted and the room could use some updating. HOWEVER, we enjoyed our stay and the staff was excellent.

Family

6/10

Pleasant

02 Nov 2016

ARJUN

Good Hotel but poor Wifi/Housekeeping

This is at the heart of Pondicherry. Not a budget hotel. The rooms are nice and well stocked. Unfortunately the housekeeping don't replace the items used in the room. whether it is intentional or a mistake we don't know. the wifi was pathetic never worked and the different front desk personal gave different reasons. Food is of good quality but on the pricy side. the staff failed to inform us of events occurring in pondicherry something you won't expect from such a hotel.