Name: Cascadas Family Resort
Address: Chaika, 149 Chayka, Sunny Beach, 8240, BG

Cascadas Family Resort

Bourgas / Black Sea Resorts · Bulgaria

20 reviews shown

8/10

Excellent

15 Sep 2024

Elena

Very nice complex. A lot of beautiful swiming pools. Nice landscaping. Not far away from Black Sea. Only our one bedroom apartment had 1 mirror in the bathroom. Light in the bathroom was very bad, not bright enough. Overall was good. Will recommend it to friends and family.

Leisure Partner

4/10

Poor

02 Sep 2024

saima

Really poor cleanliness - in 14 night my room or bathroom was no swept or cleaned once. Quick change of towels twice only in 2 weeks, 2 bed linen changes (2nd one after me calling continuously for 2 days). The poor service makes this at best a 2-3 star resort. Far from beach and the walk home after dark feels sketchy and unsafe.

Friends

2/10

Poor

01 Jul 2023

Alan

Would definitely stay again

Leisure Family

4/10

Poor

14 Aug 2022

Emma

Where are the maids !!

Just returned from a 2 week family holiday , we stayed in a two bedroom apartment. The room was big enough for 5 people but ! I don’t feel that one mirror in the whole apartment that was in the bathroom is adequate at all , I ended up using the toaster as a mirror for 2 weeks to put makeup on !!! I asked at reception if we could have another one put in , she just sort of smiled and shook her head ! The room didn’t get cleaned in the whole 2 weeks , everyone resorted to walking round in flip flops because the floor was that dirty and sandy . The bed sheets were not changed in the whole holiday , we only got fresh towels once when I asked at reception for some . We ran out of toilet roll twice again had to go ask at reception for this . The rubbish in our room got emptied twice , as you can imagine this is not ideal in the heat with the smell , we ended up buying some bin liners to bag the rubbish up and put on the corridor , this rubbish was still outside our room when we left 2 days later !!! In all the overall complex was ok , but the maid service and cleanliness leave a lot to be desired .

Friends_and_family Family

2/10

Poor

12 Aug 2022

Eylon

Very bad hotel

8/10

Excellent

19 Sep 2021

Alison

Huge well maintained complex

Lovely big complex which was very well maintained
The family apartment was nice and modern it wasn’t fantastically clean but ok
There was no entertainment at all but we stayed from 5th /16th maybe it’s not in season but thought it would be
Restaurant was nice but miserable waitress
Security man also miserable
Cleaners were pleasant and reception too
Thought on checking in someone should take you to the block your in as it’s so big and confusing. But they just give you a map

Friends_and_family Family

10/10

Exceptional

11 Aug 2021

Verified traveler

The property absolutely amazing..only down fall was there 9 nights and not once where our bed sheets changed..and had to ask for a cleaner to bring clean towels..

Leisure Partner

6/10

Pleasant

26 Jul 2021

Verified traveler

overcrowded, poor service, poor location

staff does not speak Bulgarian or English. Rooms are not in a great condition. The hotel was also unable to provide us with the room we paid for

Friends_and_family Friends

10/10

Exceptional

03 Sep 2019

Mirit

היה מושלם נהננו מאוד
מקום קסום ומאוד יפה
הבריכות והחדרים
הכל היה ממש מושלם❤

Family

10/10

Exceptional

02 Sep 2019

Anthony

Perfect family holiday

Incredibly clean, 7 pools, next to Waterpark and 400m from the beach.

Friends_and_family Family

4/10

Poor

20 Jul 2019

shlomo

No services, neglected and dirty rooms.

Don't get close ! be careful ! from outside it looks very nice and maintained but the rooms were neglected and miserable, the simplest beds, the mattresses dirty, we ordered 4 nights, they didn't even changed towels,
they said the cleaners were busy and they did not have time, the apartment was dark, they changed 5 lamps 1 day after we ask them.
We even ordered a suite for 4, we got one room with a double bed and a sofa with a 50 cm wide balcony, a joke not balcony, we were told to cancel reservation when you can't cancel in the last day.
Hotels/Expedia not care from the conditions, the pictures lie.
Good breakfast, beautiful pools but no service, D I R T Y, neglect, arguing with us about toilet paper.
WI-FI is very weak, disconnect when passing room.
Caution, do not order.

Family

6/10

Pleasant

17 Aug 2018

Verified traveler

The complex is quite nice with a lot of swimming pools and activities. However the staff does not speak english and it is very difficult to communicate with them. The parking lot gate opens automatically based on your plate number but they failed to put my number in the system, even after I went and complained a few times. It only worked in the last 2 days of our stay. Some of the other guests are really rude and can make you feel unwelcomed . The complex is quite far from the beach

Family

2/10

Poor

28 Sep 2016

Steve

Don't waste your time and money

Staff couldn't find our booking, fumbled around for ages keeping us waiting for the best part of an hour. Eventually given absolutely shoddy tiny room with only a sofa bed which was incredibly uncomfortable. Refused to replace toilet paper (???) and the breakfast was a single egg omelette each (literally just egg) - so much for \"buffet breakfast\". Entire site is still under construction and the builders were looking into our room watching us getting changed because there is no way to cover up most of the windows or balcony door window. Quite far away from the main action of sunny beach and the on site \"spa\" is like some creepy Saw film dungeon with exposed piping etc.

I'm usually very forgiving and easy going when it comes to hotels but this place is a complete mess and you're better off elsewhere. Read the TripAdvisor reviews.

Partner

2/10

Poor

06 Sep 2016

Philip

Beware: \"STUDIO MEANS SOFA BED HERE\"

This is a nice resort *ruined* by the uncomfortable room and shoddy service. I was assigned a room with only a sofa bed, despite that fact that this is not indicated on the listing for my booking, or in the \"Things you should know section\".

When I enquired at reception whether I could have a room with a proper bed, I was told \"Studio means sofa bed here, and you booked a studio\", as well as being given a look of disdain. Actually, I booked a studio with a double or twin bed.

The sofa bed was as uncomfortable as their reputation. It was the kind of sofa bed that has a panel that folds out, putting a join between the soft sofa and the harder bed panel exactly where your hips are.

As I told them I would, I chose not to extend my stay beyond the two nights I originally booked and here is the promised review.

4/10

Poor

05 Sep 2016

Wael

Baaaaaaassasad room and servics!

So bad I dont recommend at all! The room is about one sofa bed! Like a Rock! And the pillows and blankets are not clean! You cant call the reception! No phone to call them if you need anything you must go on your own to the reception! Bad service and the breakfast is the worst I have ever seen in my life I swear to God nothing worse than their breakfast ever!

Partner

10/10

Exceptional

26 Jun 2026

Lea

Jättenöjd! Riktigt prisvärt och så stort och fint.

10/10

Exceptional

05 Aug 2025

Monica

Kjempe fint resort. Mange bassenger og aktiviteter. Kunne vært litt flinkere til å rengjøre vegger og terrasser, men seng, håndklær osv er fint.

Friends_and_family Family

6/10

Pleasant

05 Aug 2025

Verified traveler

Lägenhetshotell för barnfamiljer

Positivt: superbra AC, stort hotellområde med allt man önskar såsom restaurang, fint poolområde med olika typer av pooler för barn & vuxna. Mycket bra wifi på rummet. Helt okej kök med kyl & frys så man kan laga egen mat. Promenad till stranden ca 10 min med litet centrum.

Förbättring: städning var obefintlig på rummen utan att man behövde säga till. Mycket dålig sängkomfort. Frukosten är inte värd att betala för då det är väldigt dåliga alternativ och smaklöst. Överlag dålig attityd från personal på restaurangerna.

Friends_and_family Family

8/10

Excellent

05 Aug 2024

Bent

Familie ferie i Sunny Beach

Et kæmpe lukket område med lejligheder, restauranter, supermarkeder, pools parker m.m., alt sammen i et indhegnet område, som kun kan tilgås med de udleverede adgangs nøgler. Rent og flot, og fantastisk for en familie ferie.

Friends_and_family Family

8/10

Excellent

19 Jul 2024

Verified traveler

Startet forferdelig, men endte veldig bra.

Veldig fine uteområder og godt tilpasset barnefamilier. Vi fikk et lite egnet og svært dårlig leilighet først, helt annet enn vi trodde vi bestilte. Ting var ikke i stand og ikke engang oppvask var tatt. Balkong var grodd igjen av grantrær og ingen mulighet å bruke. Fikk da oppgradert til en større og mye finere leilighet uten ekstra kostnad. Etter dette var oppholdet veldig bra, så pass på hva slags rom/leilighet man får.

Friends_and_family Family