Eros Hotel New Delhi by IHG

India , Delhi and NCR
NEW DELHI, American Plaza, Nehru Place, 5
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100 reviews shown

10/10

Exceptional

08 Mar 2026

August

yes , all needs were apreciated

Family

10/10

Exceptional

06 Mar 2026

ALISON

Fab hotel

10/10

Exceptional

04 Mar 2026

Jaggy

Great experience

Self

10/10

Exceptional

24 Jan 2026

Daneille

The building is absolutely stunning and we had an amazing view of the lotus temple! If you’re a foodie there’s lots of variety on the menu! We only stayed for one night, but would definitely recommend!

Partner

10/10

Exceptional

21 Jan 2026

Sanjay

Everything about this hotel is par excellence! The team at front office. Manager Amit , team at Cafe , breakfast spread & team there, housekeeping and rooms! Cant appreciate enough for all that they do consistently, I have been coming here for multiple years now and every time i come back, i see service level a notch above. Keep it up team!

Business_and_leisure Family

10/10

Exceptional

20 Jan 2026

Rodney

Yes the breakfast was good and fresh items were used.

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Sheila

What a beautiful hotel with very pretty flowers. All the convinces and very friendly staff. And breakfast was excellent. Will be coming back again

Leisure Partner

10/10

Exceptional

06 Jan 2026

Dean

Very enjoyable stay! Room and bedding excellent. Morning breakfast is superb and the staff are accommodating and very helpful. Quality of food and variety is great and the location for myself is very good.I have stayed at this hotel many times and will continue in the future.

10/10

Exceptional

13 Dec 2025

Melvyn

Eros hotel is excellent but that comes at a price. Good facilities all round. Outstanding buffet breakfast with many choices. Very near to Nehru Place Metro station where there is a variety of restaurants all very reasonably priced.

Leisure

10/10

Exceptional

02 Dec 2025

Susan

Exceptional staff. Excellent breakfast.

10/10

Exceptional

24 Nov 2025

James

Clean room, helpful staff

10/10

Exceptional

14 Nov 2025

Bruce

Very nice property, pleasant and helpful staff.

Leisure Self

8/10

Excellent

16 Oct 2025

Overall a good property and convenient location. The staff is very friendly and helpful. The food is very good. However, the rooms need massive upgrade as they look dated. If this was a 3 or 4 star property, I’ll give them 10/10 but the rooms (& bathrooms) were a let down. This is a 5 star property but not the rooms.

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Ajay

Everything was perfect in all aspects you just need to know where everything is outside and then it’s ok

Leisure Partner

8/10

Excellent

29 Sep 2025

jasmin

Great staff service , shops and restaurants nearby and inside the hotel premises but the surrounding area is dirty , noisy and crowded. The hotel itself needs some upgrades, like hallway carpet, bathrooms and rooms need repainting, air vents need cleaning . Buffet breakfast has great selections .

Leisure Friends

10/10

Exceptional

26 Sep 2025

Godfrey

Beautiful hotel, excellent breakfast and bar. This hotel has multiple restaurants onsite. Quick walk to other restaurants and night life. Also close to site like the famous Lotus Temple.

Business Self

6/10

Pleasant

29 Aug 2025

Laura

initially the room was dirty and tub stained.

8/10

Excellent

25 Aug 2025

laura

initial room was dirty bathroom and floor.

Business Partner

10/10

Exceptional

03 Aug 2025

George

I have always found my visits over the years to the Eros Hotel in Delhi, first class in service, cleanliness, food and always get a good nights sleep.
Just a pity the Eros does not have a loyalty programme!

Business_and_leisure Self

10/10

Exceptional

08 Jul 2025

Harshita

10/10

Exceptional

03 Jul 2025

Shahbana

We stayed 8 days at Eros Hotel and enjoyed every moment. Specially the backyard was so calm and relaxed. Will definitely come again.Thanks for the staff for such a great job 👍

Leisure Family

10/10

Exceptional

09 Jun 2025

Food

Business Self

10/10

Exceptional

07 Jun 2025

Jonny

Really love this hotel. Service is second to none

Business

10/10

Exceptional

27 May 2025

Salman

very clean and conveniently located to everything

Leisure Family

6/10

Pleasant

17 May 2025

Hari

Food was good

10/10

Exceptional

17 May 2025

Nabeel

The service and everything.

10/10

Exceptional

10 May 2025

tracey

Very lovely experiance, all staff very hospitable, rooms very good. I will return

6/10

Pleasant

27 Apr 2025

Rishi

The location of the property is good , however the rooms are pretty dated for the price they are charging. My serious recommendation to the property owners to renovate the rooms. Rest it was a good stay over all.

10/10

Exceptional

20 Apr 2025

Flora

Very good

Friends_and_family Family

10/10

Exceptional

14 Apr 2025

Nitika

Everything

10/10

Exceptional

14 Apr 2025

Tamal

Really happy with the whereabouts and a good hotel to stay in after all

10/10

Exceptional

13 Apr 2025

ASHOK KUMAR

Property ambience excellent. Staff behaviour excellent. Foods excellent.
Overall experience excellent.

10/10

Exceptional

03 Apr 2025

VINOD

good plae to stay

Business_and_leisure Family_with_children

8/10

Excellent

03 Apr 2025

Manohar

Worth a dollar.

Business_and_leisure Partner

2/10

Poor

24 Mar 2025

Richard

Very poor customer service

Booked this hotel by mistake as there are two Eros hotels in New Delhi owned by the same company. As I booking was for 3 days I hoped they would be reasonable and charge me for one day. However they point black refused to do anything at all. While it was my mistake I would have hoped they would have been more understanding . Especially as I was moving to their own sister hotel. Compared to the Shangri-la Eros this place is very dated indeed.

Business

4/10

Poor

16 Mar 2025

Robert

The building and the visual aspect of the staff was very 5* but the service was very poor. You would ask a waiter for something, they would say they would get it then just wander off and forget about you. One day the (only) bar was closed to all residents except a certain party, who only took up about a quarter of the room anyway. The only place you could get a drink was the restaurant - just not good enough for 5* and no way to treat valued clients. Never again.

10/10

Exceptional

10 Mar 2025

Vineeta

I have always liked Eros Nehru Place whenever I have visited it or stayed there. It is always a pleasant experience.

Leisure Family

10/10

Exceptional

05 Mar 2025

Parth

Super helpful staff, amazing breakfast and an overall well designed hotel.

Leisure Family

8/10

Excellent

27 Feb 2025

J M

Lots to like - good location to get to the meetings I had to attend without getting so caught up in the terrible Dehli traffic. Helpful staff who were flexible to allow a slightly later check out time. Bed for comfortable. Nice welcome touches in the room, including some fruit and chocolates.

Business

8/10

Excellent

07 Feb 2025

Marietta

Hotel staff are friendly and accomodating

10/10

Exceptional

01 Feb 2025

anayensi

The best of Property was the sheer hospitality of
Staff. Very inclusive and welcoming. There on forward the Hotel had simply fantastic aesthetics, decorations and food options. We are excited to visiting the Hotel again and enthusiastically looking forward to it :)

Leisure Family_with_children

10/10

Exceptional

26 Jan 2025

Amrut

Very well located property. Clean, safe and accessible transportation with friendly staff

Leisure Partner

10/10

Exceptional

26 Jan 2025

Laura

Very nice hotel

Business

10/10

Exceptional

24 Jan 2025

Perla

Eros hotel staff extremely responsive to customers' needs. It seems customer satisfaction is their mantra.
I have no qualms referring this hotel to my friends.

Leisure Family

10/10

Exceptional

21 Jan 2025

Laura

Eros was very welcoming and staff was great.

Business Partner

10/10

Exceptional

21 Jan 2025

Laura

Eros is a beautiful hotel with amazing staff.

Business

10/10

Exceptional

18 Jan 2025

Ragini

Comfortable and classy home away from home

This is probably my 10th stay in Eros and is like second home to me. There are many long-term staff members, and it has an old school charm to it. The service is phenomenal, and the breakfast buffet has a wide variety of choices for all tastes. The bar has a nice happy hour. There is a nice garden out back, for walks and a nice pool for summers. The Lotus temple and many restaurants are all walking distance. There is a large park nearby for morning walks. I cannot recommend Eros enough.

10/10

Exceptional

11 Jan 2025

Guilan

it was a great stay, everyone in the hotel are very friendly. Services were very good.

Leisure Partner

8/10

Excellent

11 Jan 2025

RAJESH

The room flooring and furniture was not in a good state, seemed very old and upholstery was worn out. The bathroom was also in a run down condition.

Self

10/10

Exceptional

05 Jan 2025

Ada

Spacious, pleasant, and well situated property. Everything was a great experience. The rooms were a little dated but well maintained and clean.

Leisure Family_with_children

8/10

Excellent

30 Nov 2024

Sarah

Located in south Delhi , Property is nice but a bit dated - we had a suite which was extremely spacious , bathroom needed a little updating . Breakfast buffet was a large spread with Indian and western options. Staff were very polite and helpful. Hotel Had many restaurants on site - Indian , Chinese, multi cuisine . We ate at Singh sahib - had wonderful live music . Food quality and taste were good but not exceptional. Overall the experience was good.

Business_and_leisure Partner

8/10

Excellent

28 Nov 2024

Richard

A very classy hotel set in an unclassy invironment.

8/10

Excellent

06 Nov 2024

Suvrajeet

It’s a reasonable 4* hotel, but not 5* in my opinion

8/10

Excellent

04 Nov 2024

sourab

Property is in the middle of the city and Metro connectivity is walkable distance.

Friends_and_family Family

8/10

Excellent

30 Oct 2024

Patrick

Expensive experience

Very expensive food and drink

Friends_and_family Friends

8/10

Excellent

30 Oct 2024

Jill

Hotel was good as was room

2/10

Poor

28 Oct 2024

Javed

Poor service

Poor Service specially in room dining. Need staff training for promptness

Business

10/10

Exceptional

13 Oct 2024

ARMON

Convenient and very clean

Business Self

8/10

Excellent

30 Sep 2024

Andrew Van de

The EROS is good value for money for what you get. The staff were excellent and the food on offer in different parts of the hotel of exceptional quality.

Business Self

8/10

Excellent

28 Sep 2024

Harshita

Leisure Family

8/10

Excellent

27 Sep 2024

Andrew Van de

Staff were excellent and the food of excellent quality although alcohol and evening meals were expensive. I would stay here again.

Business Self

8/10

Excellent

16 Sep 2024

surabhi

Stay ok

Business

6/10

Pleasant

16 Sep 2024

Vrender

Equipment in the room not working most of the time. Inconsistent TV signal, safety box not functional. Was charged more than quoted price for airport pickup.

10/10

Exceptional

14 Sep 2024

Namgyal

Staff are amazing and good customer service

Business

6/10

Pleasant

04 Aug 2024

ASHOK

Plumbing is ancient. Shower and either you’ll freeze or get burned because the water regulators do NOT WORK!! Key cards get deactivated DAILY.
However the staff are EXCELLENT! Lobby area good but ~~~>
Not a 5 star room. Need serious improvement!

Business_and_leisure

10/10

Exceptional

26 Jul 2024

Coin

Great

10/10

Exceptional

30 Jun 2024

Rajiv

Excellent service, courteous staff!

10/10

Exceptional

21 Jun 2024

Harjinder

It was nice stay, however I had some health problems and during the night I had to go to the hospital in emergency, hotel night duty manager Mr Nikhil Vaid arranged hotel’s car immediately and sent me to the hospital, and everyone was very helpful. Thank you very much Eros.

Friends_and_family Family

10/10

Exceptional

13 Jun 2024

Azat

Overall was good experience!

Leisure Family

10/10

Exceptional

10 Jun 2024

Jason

The hotel was nice and the staff was helpful

Business Self

10/10

Exceptional

09 Jun 2024

Azat

Great Place!!!

Business_and_leisure Family

10/10

Exceptional

30 May 2024

Azat

Great service

Leisure Family

10/10

Exceptional

30 May 2024

Imtiyaz A

I was not comfortable in their dining because they serve pork.

Business Self

8/10

Excellent

29 May 2024

I’m

Very nice pool!

Leisure Friends

10/10

Exceptional

24 May 2024

ARMON

Nice

8/10

Excellent

08 May 2024

Nishant

Great location but needs slight maintenance

Business Family

10/10

Exceptional

08 May 2024

soumitro

Great stay ster

Great

10/10

Exceptional

16 Apr 2024

Lara

Excellent service, amicable and respectful staff.

Leisure Partner

10/10

Exceptional

31 Mar 2024

Neelam

I always stay here and have done for the last eight years. The staff are very accommodating and understanding.. Rooharb on customer relations is amazing and nothing is impossible for her. Overall a very pleasant stay and value for money .. would be good if breakfast was included

Leisure Self

10/10

Exceptional

22 Mar 2024

amarinder

Excellent

10/10

Exceptional

21 Mar 2024

Inderjeet

Loved it

Leisure Self

4/10

Poor

12 Mar 2024

Munish

A bad Experience

I have been staying in this property for last 8-10 years and some time 2-3 times a year. The condition of property is going down considerably in last few years and looks like management has no more interest in up-keep of the property. The room floor is cracking and making noise while walking and you can observe gaps in wooden joint on the floor. The ac though make a lot of noise does not cool at all and need drastic repairs and upgrade.

Business

10/10

Exceptional

11 Mar 2024

Bob

The neighborhood is not so nice.

4/10

Poor

05 Feb 2024

Vijay

Hotel rooms are bathrooms are not well kept. Drawers etc dirty. Overall dingy feeling. Not good value for money. Food is mediocre quality and overpriced.

Leisure Family

4/10

Poor

27 Jan 2024

Verified traveler

unwelcoming and complicated check-in , unfriendly check-out. staff in restaurants were lovely. terrible wifi.
rooms / bathrooms are run-down and need an upgrade. cleaniless levels not great.

Self

2/10

Poor

14 Jan 2024

suman

This hotel is only good for locals. Rooms and bathrooms are not up to date. Everything is dirty. Staff is also unprofessional. Definitely recommend staying elsewhere

8/10

Excellent

07 Jan 2024

Verified traveler

Comfortable stay and excellent customer service

We had a comfortable stay. Beds were great and hotel provided great customer service. Breakfast buffet was tasty with lots of options, but was sometimes too busy. Would be nice to extend hours to allow guests to eat in a more relaxed manner. Some items in rooms need repair and would be great to add an exhaust fan in bathroom. Would stay there again.

Friends_and_family Family

10/10

Exceptional

01 Jan 2024

Kengadharan

Super

Leisure Family_with_children

10/10

Exceptional

29 Dec 2023

Mohammad Ali

Rosy stay at Eros

Amazing experience. Very good hotel. Friendly Staff. Lovely breakfast. Excellent
Management. Nice and Clean Hotel. Really enjoyed the stay there.

Friends_and_family Family

10/10

Exceptional

13 Dec 2023

Outstanding service

After long journeys all over India it was a real treat to stay at such a brilliantly clean and comfortable hotel
The hotel staff were amazing
Our suite was outstanding with a fantastic view over the park
Staff couldn't have done a better job
Will book when in Delhi again

Friends_and_family Family

10/10

Exceptional

05 Dec 2023

Abhishek

Good

10/10

Exceptional

04 Dec 2023

Verified traveler

Great hotel

Lovely hotel. Very helpful, friendly staff, great location for us, well maintained hotel. Would definitely stay here again on my next trip to New Delhi.

Friends_and_family Family

10/10

Exceptional

09 Nov 2023

Sandya

Reservations and front desk need to co ordinate for booking requests made

Business Self

10/10

Exceptional

01 Nov 2023

Pradip

I think the air condition wasn’t working properly

Partner

10/10

Exceptional

30 Oct 2023

Niraj Nabh

Very comfortable.

Friends_and_family Family

8/10

Excellent

19 Oct 2023

Davinder

Staff was always helpful and willing to help.

Leisure Family_with_children

6/10

Pleasant

01 Oct 2023

ASHOK

Very poor check in and check out experience. They were bewildered that I was checking out early. Check out staff clearly did not know how to check me out. The Duty manager watched me suffer from a safe distance without jumping in to help; till I physically went to him to ask for help. Needless to say I was getting late for my flight. Finally after much ado, they checked me out

Also the plumbing system for the last 15 years has not been updated. You can get ice cold or scalding hot water in the middle of a shower!! Why not update?

Business_and_leisure Family

6/10

Pleasant

26 Aug 2023

Laura

Our room lights kept going
Out and not enough towels provided

Leisure Self

10/10

Exceptional

23 Aug 2023

BharathKannan

There is no Unique on 5 star Hotel..Receptionists are good to have warm Welcome greetings.