Name: Best Western Plus Hotel Steinsgarten
Address: Hein-Heckroth-Strasse 20, 20, Giessen, 35390, DE

6/10

Pleasant

08 Jul 2026

Werner

Small town hotel.
Restaurant for dinner and breakfast is very basic.
Very small and slow lift.
Rooms are very small and no air conditioning is offered.
Best to avoid and stay in Frankfurt instead.

6/10

Pleasant

31 May 2026

Lydia

we did not care for going through two doors upstairs to our room did not care for paying for parking so much ,had to ask for towels , for a 4 day stay one big towel and one small? the desk people was not friendly however the breakfast staff friendly and the food was excellent we are from the united states and decided to stay 5 days with Family in another Hotel

10/10

Exceptional

21 Dec 2025

Joshua

Excellent service and rooms

Leisure Self

6/10

Pleasant

09 Nov 2025

Lynn

Towels, food, atmosphere, room comfort and space

4/10

Poor

04 Sep 2025

Jacqueline

Good breakfast, get used to stairs as the lift takes forever, if you want to turn on the aircon, just go to reception as they keep the remotes there! Perhaps move them to another building to make them less convenient? Book to get your room cleaned a week in advance as who would think that room service would do this without an advance request? A hotel seemingly designed to save money for the owners and inconvenience guests.

Business Partner

8/10

Excellent

21 Jul 2025

Benjamin

This is a wonderful hotel. But consider options of you’re looking for a vibrant location and entertainment offer as this is my only limitation of the hotel.

Leisure Self

10/10

Exceptional

30 Jun 2025

Mariano

Excellent location and the services are always good.

Business Self

10/10

Exceptional

29 May 2025

Nicholas

Clean, convenient, outstanding breakfast. Nice sized rooms with windows that open and nice views

10/10

Exceptional

19 May 2025

Lena

Excellent

Excellent customer service from all of the staff. They were terrific.

Friends_and_family Family

10/10

Exceptional

25 Apr 2025

David

Nice stay

Staff very helpful lots of parking rooms nice and big only let down was on fridge which you get tea and coffee and water which that the reason for the fridge to keep thinks cool .great pool to chill in also and chill area to

Business

10/10

Exceptional

27 Dec 2024

Frank

The front desk Cleark was kind and helpful

Leisure Family

10/10

Exceptional

13 Nov 2024

Detlev

Great hotel, great location, great breakfast, very clean and pleasant rooms

Leisure Self

10/10

Exceptional

22 Sep 2024

Susan

Very clean and comfortable room - we'd definitely stay here again next time we visit Giessen. The breakfast buffet was amazing!

Business_and_leisure Partner

10/10

Exceptional

29 Aug 2024

Tracy

Very good, was expecting less as I haven’t seen BW hotels this nice. Very nice staff and facilities were great.

Business_and_leisure Partner

10/10

Exceptional

13 Aug 2024

Denise

Excellent place!

Staff is so friendly and helpful. Breakfast buffet was well stocked and the restaurant is also excellent.

Plenty of parking, even in town.

Highly recommend!

Partner

10/10

Exceptional

18 Jun 2024

Teresia

It was my favorite hotel for my trip to Germany! The staff was lovely and helpful. Parking was excellent. Super comfortable and slept amazing. We had breakfast and dinner in the restaurant and it was delicious.

Leisure Family

8/10

Excellent

25 May 2024

Stewart

Very happy

Good location with a short walk into the city centre
Generally a decent hotel, good breakfast, good size rooms and friendly staff.
Rooms a little dated decor but nice enough.

Business

10/10

Exceptional

13 Oct 2023

Bela

Great place, amazing breakfast

Business Partner

10/10

Exceptional

29 Sep 2023

SAEED

Nice room big parking lots

Business_and_leisure Self

10/10

Exceptional

24 Jul 2023

Frank

Good breakfast buffet and free parking outside the hotel

Leisure Family

10/10

Exceptional

24 May 2023

NAPOLEON

Love it!

Leisure Partner

8/10

Excellent

08 Jun 2022

Deborah

In a peaceful, leafy residential area

A very friendly hotel located within easy walking distance of the town centre while in a peaceful, leafy residential area. Breakfast was very varied and ample and they catered for all tastes.
Nice pool too, which wasn't used by many.

Partner

6/10

Pleasant

31 Mar 2022

Steven

Just Okay

We found the front desk staff to be not very helpful or friendly.
Breakfast was excellent. He room was average.

Friends_and_family Family

8/10

Excellent

25 Dec 2021

Adel

Nice stau

Very nice staff ,good breakfast close to center of town

Partner

8/10

Excellent

03 Sep 2019

Verified traveler

Overall very nice hotel. I would recommend and will stay there again. The staff is friendly but seemed understaffed so they rarely answer the phone and you likely have to go down the reception to talk to them. Great breakfast buffet. If you are in the summer make sure your room has AC as it get really hot. They charge extra fee for AC.

Business Self

10/10

Exceptional

19 Aug 2019

Carlos

Booked 20 min previous to my arrival. Everything was ready when I showed it at the front desk. Really good work!

8/10

Excellent

01 Jul 2019

Verified traveler

Overall great. Staff was quite rude at checkout though.

Friends_and_family Friends

10/10

Exceptional

03 Feb 2019

Dani

Nice hotel, friendly staff. Very comfortable room. Great location

8/10

Excellent

20 Jan 2019

Verified traveler

Clean. Pleasant staff. Plentiful breakfast choices. Comfortable bed. Property showing its age, a bit. Neighborhood lovely.

Friends_and_family Family

10/10

Exceptional

12 Oct 2018

James S.

Clean and tidy

This hotel was very nice and clean with ample parking inside their gates. The breakfast was plentiful. We would stay there again if ever visiting Giessen in the future.

10/10

Exceptional

15 Sep 2018

Verified traveler

Very Convenient business hotel. Rooms are spacious and comfortable

6/10

Pleasant

24 Jul 2018

Verified traveler

Wish they could do something about it.

Mostly good things, but unfortunately the room did not have air-conditioning on a hot July night :'( so I opened the windows wide open to cope with the heat but still had a bad night sleep due to noise (music) coming out from a nearby nightclub or house party but to be fair I must say that I don't think is the hotel's fault and I guess little they could do about it, but really made the experience worse than it should.

Family

8/10

Excellent

21 May 2018

scott

Surprisingly nice hotel in goeßen. Conveniently located and easy to access.

8/10

Excellent

10 Apr 2018

Verified traveler

Nice central Hotel

Nice Central Hotel in Giessen City. Comfortable rooms.Very good breakfast.

8/10

Excellent

24 Mar 2018

Verified traveler

Good hotel in Giessen

Good hotel, run very efficiently. Pillows need a little improvement but everything else was great.

8/10

Excellent

28 Nov 2017

Martha

Nice hotel in a convenient location

Comfortable hotel with everything one may need while visiting Giesen. Staff were helpful and breakfast buffet added value.

8/10

Excellent

25 Oct 2017

elizabeth

business trip

Nice town, easy walking distance to the town center

4/10

Poor

13 Sep 2017

Manish

Total waste of money.....

Considering the hotel in a developed country \"Germany\", I was not worried about the hotel. To my surprise when I reached hotel I was given single bad and I was able to get a Queen bed after lot of argument (I booked King size). Then there was no AC in my room and I was given a small table fan when I asked for AC (It was almost 28-30 C).
Being in developed country, we expect that Internet should be good. I had worst experience of my life when dealing with Internet. We get better Internet in India and Africa Hotels.

Coming to breakfast, there were not many options, specially for vegetarian. Even for boiled eggs, every morning I had to request and then they use to bring from kitchen.

One more thing to add, you will find spiders and insect easily in the room (sharing the photos i took in the room).

Shocked to have this bad experience in Best Western. I have stayed in Best Western hotel in other part of world but they are far better than what I faced here.....

10/10

Exceptional

23 Apr 2017

Kevin

Centrally located in Giessen. Clean and comfortable. Excellent breakfast buffet. Front desk staff friendly and helpful.

Family

10/10

Exceptional

15 Jul 2016

Jasmin

A very pleasant stay

The room is very clean and spacious (remember this is in Europe). The breakfast has so many choices and is excellent.

8/10

Excellent

26 Jun 2016

sam

Modern hotel in a beautiful setting

Lovely hotel in a beautiful setting.
If the weather is nice i wouldn't stay anywhere else.
I had a suite which was too big if anything for one person but very reasonable for the price.
Excellent facilities, nice big modern tv and the staff were incredibly friendly.
Breakfast was very nice with a wide selection to choose from.
We ate lunch and dinner there and again the food was brilliant although not the cheapest.

Only downside i would mention is that i was there in June and the weather was very hot but the rooms don't have any aircon so did get very hot in the room.

The setting is amazing with plenty to do on the lake, highly recommend swimming in the lake from the slip way near the ferry.

6/10

Pleasant

29 Dec 2015

Alison

Fine for Sleeping

We spent three nights. The bed was very comfortable .The room was clean but small. The bathroom had a bath and shower. There was a small balcony. No English breakfast tea just coffee in room and powdered milk was disappointing. Breakfast was ok but lacked variety.Also poor quality coffee on offer. Staff in general pleasant. Free Wi fi with ok signal . Pool small and water rather cool.lack of outdoor space. Bit of a walk to the shops.

Partner

2/10

Poor

11 Nov 2015

chad

bad beds, rude staff

The hotel was good in every way except the bed was broken and worn out plus the staff saw no reason whatever to apologise. The most arrogant front desk manager I ever met

10/10

Exceptional

25 Sep 2015

robert

Overall fantastic experience

You are welcomed with a fresh fruit bowl at reception. In the room a complimentary bottle of what awaits you and if you need to relax from your journey, the totally new swimming pool and sauna will help you relax.
Had a great stay. Breakfast buffet was offering a great selection of quality food and drinks.

8/10

Excellent

27 Jul 2015

Erick

Business trip to Giessen/Best Western

Very clean room and hotel overall. Friendly staff and the food was delicious. I had a single room, but it didn't have A/C. That was my only problem with my room. I'm a little on the hot side so I need to have A/C, some people that's not a problem. Overall very good hotel, would definitely stay again.

10/10

Exceptional

30 Jun 2015

Verified traveler

Giessen June 2015

Convenient location near to the centre. This is the best Best Western I have stayed in.

6/10

Pleasant

27 May 2015

Philip

Acceptable for one night, but could do better

Nice but bland hotel. Our room was small but had a balcony, although only one chair. More than one night and it would have been claustrophobic.
Parking (not free,despite suburban location) was very tight, maybe they were repaying half but finding a decent space was difficult.
Breakfast was uninspired.

Partner

10/10

Exceptional

01 May 2015

Gadi

Will stay again

Excellent breakfast!, staff helped me with every question I had, room was clean and comfortable. In bust times can be overpriced, but I have not found a better hotel in this city!

Family

8/10

Excellent

19 Feb 2015

Ian

Quality at a fair price

Good value for money and a typical BW hotel. was given a free upgrade. Quiet neighbourhood and easy parking. Breakfast buffet was very good and varied. All-in-all a good choice.

8/10

Excellent

06 Feb 2015

Tibor

Central, quiet and comfortable

One of the quite few three to four star hotels in Giessen. We had a clean and comfortable room and good service. It is in close walking distance from the shopping district in the city center. Parking space - a scarce ressource in Giessen - is available (extra fee).

Partner

8/10

Excellent

30 Jul 2014

tom & vera

have stayed here before. always been satisfied clean good breakfast good hotel close to city center quite

8/10

Excellent

06 Mar 2014

PZ

Very good hotel

Very good hotel, will stay here again. With in walking distance to town city and old town for sight seeing

10/10

Exceptional

25 Aug 2013

Liz

Great hotel

The bed and bedding is great! Great breakfast and beautiful hotel.

Partner

2/10

Poor

10 Jan 2013

Joe doe

Worst hotel in giessen dont ever stay here. No wifi. Sucks. No bar. No resturant. Rude staff bad small smelly rooms. Dangerous. Expensive. Dirty. They dont speak english. Didnt clean rooms. Dont give u towels.

Family

10/10

Exceptional

26 Jun 2012

RoseHen

Great hotel, really loved it!

We were very surprised at the very high level of standard in every aspect throughout the hotel.

Loved it so much that as we regularly have to fly and stay in Germany; we have decided to make the Best Western hotel our first choice of hotel (if available) from now on.

Really added to the whole trip to make it very special!

6/10

Pleasant

25 Jul 2026

Simon Birch

Der var meget varmt på værelserne.

10/10

Exceptional

20 Jul 2026

Kim Hjortshøj

Ferie rejse for 2 med 1 overnatning.
God adkomst og hjælp fra personalet.
Godt og rent værelse.
Vi fik opgraderet til et større værelse med balkon, hvilket kan anbefales, og vælg også med balkon.
Der er aircondition på værelset, hvilket var uundværligt, da det var 30 om natten og 37 om dagen.
God morgenmad.
Gode parkeringspladser lige omkring hotellet, på egen p-plads
Ligger perfekt og meget centralt, hvis man vil udforske dyen.

Partner

6/10

Pleasant

20 Jul 2026

Helle Vogt

God morgenmad, ok værelse, men den langsomste indtjekning nogensinde (håber personalet var ny i job).

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Ronny

Xyzgdknlufbncc

6/10

Pleasant

08 Jul 2026

Martin

Filtrerade på AC när jag sökte efter boende och detta kom upp. Dock fanns endast fläkt på rummet .

Self

8/10

Excellent

06 Jul 2026

Brigitte Kiner

Dejlig morgenmad og pænt rent værelse. Manglede dog aircondition

Friends_and_family Friends

4/10

Poor

30 Jun 2026

Annette

Nedgånget hotel med dålig service. Vi har bott där ett par gånger tidigare o då har det varit bra. Denna gång hade allt fallerat. Slö service i receptionen - det tog tid för alla som jag såg vid incheckningensproceduren. Vid min incheckning avvek receptionisten mitt i allt o jag fick påkalla från annan personal så att receptionisten kom tillbaka. Rummet var extremt varmt o ac fungerade inte - vilket de visste om. Fick leta upp annat boende och påvisa att det fanns andra rum tillgängliga innan vi fick byta. Ölen var varm inne i restaurangen. Frukosten var dock bra - bra utbud o fräscht. Verkar som personalen är sliten. Ledningen på hotellet bör nog skärpa sig rejält för det ligger där snarare än hos personalen.

Partner

6/10

Pleasant

28 Jun 2026

Andrea

Wir waren schon öfters in diesem Hotel aber wegen der Hitze diesmal eine Katastrophe. Das Hotel wirbt auf ihrer Website, dass in jedem Zimmer eine Klimaanlage vorhanden ist, die aber gar nicht funktioniert, weil total veraltet. Da muss unbedingt was gemacht werden. Wir haben die letzten Tage mit nassen Badetücher so gut wie es ging im Bett geschlafen.
Die Zimmer sind mittlerweile renovierungsbedürftig, im Bad die Steckdose defekt, die Lüftung im Bad ebenfalls defekt und dazu die Klimaanlage kaputt. Wir hatten 36 Grad im Zimmer. Für ein 4 Sterne Hotel ist das nicht mehr tragbar.
Auch die Mitarbeiter wirken mittlerweile alle interessenlos. Seid 7 Jahren fahren wir schon regelmäßig in das Best Western Hotel Steinsgarten und leider hat vieles nachgelassen. Was nach wie vor immer noch gut ist, das Frühstück. Viel Auswahl und für jeden Geschmack was dabei. Leider auch dort zu wenig Personal, die sich nicht um alles kümmern können.

Partner

4/10

Poor

27 Jun 2026

Claude

Wer zuvor im wunderschönen Best Western Plus Hotel in Bad Lippspringe übernachtet hat, freut sich auf das Best Western Plus Hotel Steinsgarten – und wird total enttäuscht. Der ungepflegte Eingangsbereich wird von Rauchern eingenebelt; vollgestopfte Aschenbecher sowie Zigarettenstummel und Glasscherben blieben über beide Tage liegen.
Der Teppich des Comfort-Zimmers war dermassen verfleckt, als wir dieses nicht akzeptiert haben. Es war dem wiederholten Einsatz von Frau Boyarchuk zu verdanken, dass wir ein gutes und echtes Comfort-Ersatzzimmer erhielten und dass die Tochter das von uns mitgebuchte Zusatzzimmer beziehen konnte, obwohl sie kurz vor der Eincheckzeit ankam, umgehend an eine Hochzeit gehen musste und aufgrund dieses grossen Festes erst nach Eincheckende hätte einchecken können.
Beide Best Western sind als Hundehotel registriert, bieten aber offiziell keine Möglichkeit an, zusammen mit unserem kleinen Hund, der nicht alleine im Zimmer bleiben kann, zu essen. BW in Lippspringe fand eine gute Lösung, BW Giessen überhaupt nicht.
Dass man ein solches Comfort-Zimmer überhaupt anbietet, ist respektlos!

Partner

8/10

Excellent

23 Jun 2026

Thomas

Insgesamt alles Ok …
Leider hatte mein Standard Zimmer keine Klima Anlage, einfach zu warm, trotz Ventilator. Im Hochsommer nicht mehr für mich.

Frühstücken ist dafür deutlich besser als Standard.

Self

10/10

Exceptional

21 Jun 2026

mohamed

15 euro för parkering!!!!

Friends_and_family Family

8/10

Excellent

05 Jun 2026

Ulrika

Trevligt medelklasshotell, ingen lyx. Stort rum (executive room), och lugnt läge i Giessen.

Partner

8/10

Excellent

23 May 2026

Thomas

Top Frühstück und sauberes Zimmer… gerne wieder

Self

8/10

Excellent

21 May 2026

Mexhid

Er war sehr nett hier! Würde ich noch mal gehen!

10/10

Exceptional

18 May 2026

Rafael

Es war ein sehr gute aufenthalt

Family

10/10

Exceptional

05 May 2026

Anatoli

Top

8/10

Excellent

01 May 2026

Torben( soco system)

Morgenmad med alt hvad der ønskes.

10/10

Exceptional

20 Apr 2026

Gregor

Frukostbordet var mkt bra och färska varor

Friends_and_family Family

6/10

Pleasant

18 Apr 2026

Nan

Spiste ikke morgenmad, da den først var tilgængelig senere end vi kørte. Kun buffet til aften, meget kedelig.

Partner

10/10

Exceptional

23 Mar 2026

Zülfikar

Mooi

8/10

Excellent

22 Mar 2026

Philip

Schönes Zimmer, gutes Frühstück, freundliche Mitarbeiter

Self

6/10

Pleasant

19 Mar 2026

Martin

Der Wellnessbereich war leider geschlossen. Das Frühstück war gut und es gab eine große Auswahl. Die Zimmer sind sehr sauber nur leider etwas in die Jahre gekommen.

Self

10/10

Exceptional

21 Feb 2026

Alain

Très belle vue du sixième étage, chambre très agréable, le seul petit bémol et que il fait assez froid dans les chambres dans la salle du petit déjeuner la piscine quant à elle est très agréable et bien chauffée

Self

4/10

Poor

15 Feb 2026

Norman

Habe 5 Zimmer gebucht und konnte nicht 2 Stunden früher die Zimmer betreten.

8/10

Excellent

12 Feb 2026

Tomra Sorting

Ein wahres Kunstwerk dieses Gebäude

Business Self

6/10

Pleasant

21 Jan 2026

Søren

OK hotel til prisen og fin morgenmad.

10/10

Exceptional

19 Jan 2026

Andreas

Wie immer sehr schön - sauberes Zimmer - toller Wellnessbereich - sehr gutes Frühstück.
Klare 5 Sterne

Business Self

6/10

Pleasant

10 Jan 2026

Erwin

Kamer was niet gedaan toen we terug kwamen na een dag weggeweest

8/10

Excellent

31 Dec 2025

Stefan

Gute Option für GR. PL OK.

10/10

Exceptional

16 Dec 2025

Andreas

Sauberes Zimmer, tolles Schwimmbad, Sauna, leckeres Bier, hervorragendes Frühstück.
Was will Mann mehr ???

Business Friends

10/10

Exceptional

07 Dec 2025

DOHO

Cleaned the room
Kind staff
Nice breakfast

Leisure Family

10/10

Exceptional

03 Nov 2025

Simone

Personal sehr zuvorkommend

10/10

Exceptional

02 Nov 2025

Francois

Tout était très bien.

Self

10/10

Exceptional

17 Oct 2025

Tobias

Alles super

8/10

Excellent

04 Oct 2025

سیمین

Frühstück war gut und gesund.

4/10

Poor

04 Oct 2025

Marcel

Das Hotel bedarf einer dringend Renovierung.

Partner

8/10

Excellent

19 Sep 2025

Ulrika

Great hotel, spacoius room and nice breakfast!

Partner

8/10

Excellent

26 Aug 2025

Masakazu

周りには何もない。駅からはタクシーが必要。ギーセン大学に用のある人以外には不便かも。

Business

8/10

Excellent

20 Aug 2025

per

Enkelt och bra

Tydligare att det är bara att köra in på området o betala sen vid utcheckning för parkeringen.
Bra utbud på frukosten, men vi o många andra förstod inte varför borden var dukade. Tydligen skulle man bestämma var man skulle sitta o ta ta kaffekoppen med sig till kaffemaskinen?’
Rummet var bra, dock lite varmt, bra att man kunde öppna överfönster.

Partner

6/10

Pleasant

12 Aug 2025

Christine

Im Vorhinein baten wir um einen early Check in, hierfür sollten wir 10 Euro pro Stunde zahlen. Wir nahmen dies dennoch hin und baten ab 13h einchecken zu dürfen, um unsere Koffer abzustellen. Angekommen wusste an der Rezeption niemand davon, als der Empfang ins System geschaut hatte, stand der early Check in auch im System drin, das Zimmer war aber nicht wie besprochen fertig. Natürlich haben wir dann das ganze storniert, und mussten dann erst spät abends nach unserer Veranstaltung einchecken. Total ärgerlich und unnötig, hätte mir hierfür das Telefonat und die Umstände sparen können, geschweige davon, dass 10 Euro pro früherem Check in auch wenig Service orientiert sind. Angekommen im Zimmer herrschte eine Bullenhitze (Klima gibt es nicht),auf Anfrage gab es einen kleinen Tischventilator. Im Timer herrschte schlechte Luft, Fenster leider nur kippbar. Schlechte Luft herrscht auch im Wellness Bereich, ich vermute ein abwasserproblem im Haus. Generell ist das Hotel zwar sehr sauber, aber schon recht veraltet. Das Frühstück am Sonntag ist bis 10:30 beschränkt (vermutlich weil ab 11 der Mittagsbrunch losgeht). Dieser war vor über 10 Jahren fantastisch. Das Frühstück derweil sehr reduziert. Alles in allem, nur ok. Würde beim nächsten Mal 20 Euro drauflegen und heyligenstadt buchen

Leisure Family

4/10

Poor

01 Aug 2025

Patrick

Elendig personale

Krævede pludselig 10€ for ekstra opredning, kunne ikke fremvise hvor dette står krævet

Friends_and_family Family

8/10

Excellent

27 Jul 2025

Paulo Jorge

Hotel und Lage sehr gut. Personal und Service waren freundlich.

Business_and_leisure Family

8/10

Excellent

17 Jul 2025

Mats

Bekvämt boende med bra mat

Enkelt & bra boende avsides ifrån stan. Väldigt bra middag & frukost.

Friends_and_family Family

8/10

Excellent

16 Jul 2025

giuseppe

Alles ok

Business_and_leisure

6/10

Pleasant

06 Jul 2025

Gerd

Hotel in gute Lage. Leider haben viele Zimmer keine Klimaanlage, was bei Innen- u. Außentemperaturen um die 30 Grad das Schlafen unmöglich macht.... Die Dusche in der Badewanne ist für älteren oder Menschen mit Behinderungen nicht geeignet! Wir hoffen auf Renovierung....

Friends_and_family Family