Grand Mercure Sapporo Odori Park

Japan , Hokkaido
SAPPORO, 11 Kita 1-Jo Nishi, Chuo-Ku, Sapporo-Shi, Hokkaido
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100 reviews shown

10/10

Exceptional

01 Apr 2026

Govin

Parking in B1 and B2. Staff are very helpful. Rooms are clean and has amenities. Breakfast has a good spread and the have happy hour and late drinks as well which are free for guests.

Partner

8/10

Excellent

04 Mar 2026

Alexander

Great room, but Not much else going on outside of the restaurant for Breakfast.

Partner

6/10

Pleasant

17 Feb 2026

Emily

Room was very warm at night and there was no AC option. We were able to get a fan and that helped a little but we still did not sleep well because of the temperature.

Family_with_children

6/10

Pleasant

13 Jan 2026

Soen Kioek

Room is good and sufficient for all of us 4 person.
No laundry room, no daily and make up room unless sign is put outside door before 1pm. New towels only be provided. The only extra thing is free lounge alcohol for everyone. They dont check though, so anyone can come in. Hotel floor doesnt need card to go in, so you might feel unsecure. No coffee in the room as well, and you need to get your water from outside room as well.

Leisure Family

10/10

Exceptional

25 Dec 2025

Jenny

The location is perfect for easy transport going to and from the airport, there’s airport bus stop outside of the hotel.

10/10

Exceptional

15 Dec 2025

Rolando

Great location nice staff and complimentary happy hour

8/10

Excellent

15 Dec 2025

chi

Large room size and clean room

Leisure Family

10/10

Exceptional

03 Nov 2025

Christine

Fabulous. Evening complimentary snacks in lounge were a thoughtful treat

Leisure Self

8/10

Excellent

22 Oct 2025

Seijiro

Its decent hotel but nothing special. I asked late check out but i ended up had to talk to 3 different front desk staff about it and they said its fine but my room key didnt work after 12:00 which was annoying.

10/10

Exceptional

29 Sep 2025

Ricky

Good location, great breakfast, and loved the happy hour

10/10

Exceptional

01 Sep 2025

Ashley

A very nice hotel with modern, clean rooms with comfortable beds, an amazing view (we were on 17th floor), and a great breakfast buffet. The hotel was a quick taxi from the train station and one can easily walk to the botanical gardens and Odori Park as well as to the subway & streetcar. This was the best hotel we stayed during our 18-day trip through Tokyo-Tohoku-Hokkaido.

Leisure Family

6/10

Pleasant

14 Aug 2025

Jason Cheuk Kit

Staff at this hotel was very helpful and always present. Check in process was very smooth.

The room is extremely spacious and this was the best thing about this hotel.

The location may not be the best, especially if you’re not driving a car. It’s quite a far walk from the actual city centre. This is a huge hotel but for some strange reasons, the lobby and most of the common areas of the hotel seems very deserted. Lots of closed/shut off places.

Leisure Partner

10/10

Exceptional

15 Jul 2025

Vunsin

The room was clean and spacious and the beds were comfortable. For the most part, we don't hear any noises from the hallway or other rooms. The decor and bathroom fixtures were pretty oudated though. While not located very close (within 10-minute walk) to major attractions, there is a Family Mart across the street from the hotel and a subway station about two blocks away.

Leisure Family

10/10

Exceptional

11 Jul 2025

Arturo

Very quiet and safe area to walk around at night. Odori Park a block away along with many combini's for necessities.

Leisure Family

10/10

Exceptional

28 Jun 2025

chester

Very convenient

Leisure Family

10/10

Exceptional

18 May 2025

Kelly

Nice location, fair price.

Leisure Friends

8/10

Excellent

20 Mar 2025

Thomas

Cool

Leisure Family

10/10

Exceptional

23 Feb 2025

Jason

Nice place. 5 min walk from subway.

Leisure Family

10/10

Exceptional

14 Feb 2025

Yuko

My mom and I enjoyed wine at the cafe.

Leisure Family

8/10

Excellent

07 Feb 2025

Diane

Offered different cultural activities. Need more drink and food in hotel for lunch and dinner. Very inconvenient trying to find a place when its snowing. And finding a place to do laundry or hotel Laudery service.

10/10

Exceptional

29 Jan 2025

Garth

Big room (for japan) with a view of Odori Park

Big room (for japan), located near Odori park. Good value, even provided free drinks to guests from 3pm to 7pm (and also later). Excellent service, arranged taxi to airport for us. Recommend ++++

Partner

10/10

Exceptional

15 Jan 2025

Barry

The breakfast buffet was the highlight of my stay.

Leisure Self

10/10

Exceptional

31 Dec 2024

Lam Hong

Free lounge 3-7pm, 9-11pm,

Leisure Family

10/10

Exceptional

28 Dec 2024

Zhaohui

Great facility, good services

Leisure Family

8/10

Excellent

12 Dec 2024

sweet karen

Really nice place and near to the tourist spot.
The room is spacious but its smells stinky when we enter the room. We request for air cleaner but does not available.
We really enjoy the lounge. Its unlimited drink in the night time with a pika-pika and sweets food.
Definitely come back here. But hope our next room smell’s ok.

Leisure Friends

8/10

Excellent

08 Dec 2024

Tian Shu

The only thing I don't like is TV is too small and not many channels to choose.

Leisure Self

10/10

Exceptional

30 Nov 2024

Tak Shing

10/10 would recommend. Very friendly and helpful staff. Bathroom was fully equipped and hot water was easily available

6/10

Pleasant

21 Nov 2024

Nicola

I was slightly disappointed in the rooms of the hotel. I was travelling for business and both myself and my colleague found the rooms smelly and stuffy. The beds were very comfortable though. Overall they were clean enough but the facilities were old. I had a very hard time turning on and off the bathroom sink. The main areas like the lobby and dining areas are spacious and clean and very modern. But overall was a bit disappointed in the rooms themselves.

Business

6/10

Pleasant

19 Oct 2024

King

The property looks big but not much of the facility. We were given a room just above the large rooftop of the othe wing. Very disappointed as the view was not waht it showed on the hotel website. As a result we didn't really want to stay in the room for too much of the time. Fortunately we did not take the breakfast as it might not turn out as what it has promised to be.

Leisure Partner

10/10

Exceptional

01 Oct 2024

Brian

Grand Mercure Sapporo Hotel great visit location

Very nice hotel, staff excellent, breakfast broad - both Japanese and western food & beverages. Esp liked custom eggs benedict station. Complimentary lounge in afternoon & evening for free beer, coffee, tea and light snacks.
Room size (~265 ft2) good for medium sized Japanese hotel room.
Convenient that New Chitose airport shuttle bus ($12 ea way per person) stops at this hotel.
Safe in room large enough for computer, iPad and other things. But essentially on floor so required flashlight and laying on carpet to program first time.
Room needed book shelf in corner to lay stuff. Small round table w only one chair. Square table prob more efficient.
Bath fine. Good shower & tub room. Bidet nice.
Hotel very convenient to Odori Park. Autumn Fest on during our stay, so we ate lunch there every day. About 10 blocks of booths highlighting different food & beverage from many cities in Hokaido Prefecture.
Convenient to bus, train, taxis but great walking in all 4 directions from hotel.

Partner

10/10

Exceptional

07 Sep 2024

PENNY

Really friendly and accommodating staff.

Good points were the lounge area with complimentary beverages and location is fantastic. I didn’t use the breakfast facilities so can’t comment but others said there was a great range but probably not value for money,

Negatives were lack of ironing facilities and the room, while non smoking, still smelt of stale cigarettes. The shower over the bath was a little annoying.

In need of a refurbishment but I’d happily book again.

Business

10/10

Exceptional

30 Jul 2024

JOHN

Wonderful hotel. We checked in late (around midnight) and had no issues. Room was very nice and clean. The breakfast was amazing and included champagne for mimosa's! Walkable to akerenga and oodori koen. About a kilometer and a half from Sapporo TV Tower.

Tip: if you take a taxi back to the hotel, there is a Mercure Sapporo, and Grand Mercure Oodori Koen. This is \"Grand Mercure Oodori Koen.\" The cab driver was perturbed that we needed to look up our reservation to confirm which location we were going to.

Leisure Family_with_children

10/10

Exceptional

01 Jul 2024

Sun

The staffs are friendly. They offer free afternoon tea and night tea which includes beer and wine

Leisure Family

6/10

Pleasant

29 Jun 2024

Brenda

Bus to airport is right outside hotel(back side).

Room very outdated.

Leisure Family

10/10

Exceptional

12 Jun 2024

david

Quiet and friendly hotel

Friendly staff and provide free car parking

Partner

6/10

Pleasant

25 Jan 2024

Jacob

The room kinda sucked. Was very stuffy, no AC. Very old furniture. No fan in the bathroom

Leisure Friends

8/10

Excellent

07 Jan 2024

Nyet Shen

Hotel is quite old, and lamp in the room washroom was flickering during the second day of stay. In addition, hotel staff was not able to make arrangement for the airport taxi in the next early morning (4am) with 24 hours ahead of schedule as being confirmed earlier, and never informed us earlier so that we can think of any other ways, leaving anxiety in us. Luckily, there was a taxi managed to be called to pick us up 3 hours before our departure. Please do not simply give a rest-assurance to get a confirmed taxi when it is not possible, this may cause confusion and anxiety.

Leisure Friends

8/10

Excellent

25 Nov 2023

Annick

definitely an older hotel. the hotel itself was HUGE with many entrances, kind of confusing on where the reception is as there weren’t any signs. staff know english so very easy check in/out. the room is also old. LARGE, compared to the usual rooms in japan. more western for sure. old outlets, lamps, buttons everything else but they do work. when you first come in it is stuffy but make sure to put the ac on! hint of a dusty smell but it doesn’t really bother you. nice view of the city (well if you’re on the right side in my case). you’d notice some stains, very faint. not in the hot spots in the city but close enough if you don’t mind a walk!

very decent if you’d just want the basics!

Leisure Self

8/10

Excellent

25 Aug 2023

Donald

Great staff. Great hotel, big room, outstanding view, but getting outdated feature-wise. Could use separate toilet and bath rooms. Be nice to have an onsite onsen. Access to a microwave. Did enjoy the afternoon coffee area, but some additional food choices would have been nice.

Leisure Family

10/10

Exceptional

18 Aug 2023

Mohamed

The room was very wide and clean

6/10

Pleasant

18 Aug 2023

Supanat

Partner

10/10

Exceptional

28 Jul 2023

Daniel

Its like stayed my home.

Business_and_leisure Family

10/10

Exceptional

27 May 2023

Byunghun

It was really good to stay here. Hot water and high water pressure are the best. Quiet also.

Leisure Partner

10/10

Exceptional

15 Apr 2023

Melinda Chooi Yong

The service of ALL the staff were awesome! excellent service and attention to details. Thank you for the non-slip mat in the bathtub for my mom.

Leisure Family

10/10

Exceptional

23 Feb 2023

Paul

Friendly helpful staff and very clean and comfortable hotel. th bed was a bit hard for me.

Friends_and_family Friends

10/10

Exceptional

16 Feb 2023

ANH

Nice and classy, clean, view was great for my stay well as very spacious. Airport Limousine bus to and from station is right outside hotel.

Leisure Partner

8/10

Excellent

01 Jan 2023

Richard

Somewhat dated and aged but exceptionally clean and tidy with very attentive staff.

Unfortunately few options to eat and no bar.

High floor views are exceptional.

Leisure Family

10/10

Exceptional

19 Nov 2022

Timothy

Excelled view, room was big.
Excellent customer services.

Leisure Family

4/10

Poor

07 Sep 2022

Mayumi

If you do not tell them on your vip access, they would never know. Even you show it on the phone, only free parking would be offered. Front lady was rude and unfriendly. Room was very spacious but old dated and need your own usb. And prepare for total blackouts (longest one for few minutes) without notice and with no weather issues?!
This was my 2nd time and Very disappointed. I got late checkout after 10-15 minutes of vip access definition.

Business_and_leisure Family

8/10

Excellent

03 Jan 2022

Peter

A very large hotel with large, comfortable rooms. The hotel itself is about a fifteen-minute walk to the entertainment / restaurant areas of Sapporo. Easy parking in the garage below the hotel. One can catch a limousine bus to Chitose Airport from the hotel for 1,100 yen. Certainly, I will consider staying here again on my next visit to Sapporo.

Leisure Partner

6/10

Pleasant

30 Dec 2021

RAVISHANKAR

Nothing specific to say, its an average hotel,,,

Leisure Family_with_children

8/10

Excellent

14 Aug 2021

Verified traveler

スタッフの方がとても親切です。アメニティに化粧水があればよかったです。

Leisure Family

10/10

Exceptional

15 Feb 2021

Verified traveler

The hotel was close to the station and easy access to public transportation.

Leisure Partner

2/10

Poor

21 Feb 2020

Jared

Absolutely terrible hotel. Room had no AC, and was set to 85F, smelled like cigarette smoke, and staff didn't offer us extra bedding despite having three people. Staff was incredibly rude, and we ended up leaving the same night we came. I don't know what this place's issue is, but don't bother booking here.

Leisure Friends

10/10

Exceptional

20 Feb 2020

Verified traveler

Very good service

My room was spacious and our breakfast were very good with seating in a sky high cafe. Concierge, a Lady, was so nice and gave us promptly help to us with out our word, only she was seeing our blocks of luggage. Really it's great service.

Partner

8/10

Excellent

19 Feb 2020

Joy

A basic hotel without frills

This was a two night stay. Although the picture of the lobby makes it appear modern, it is a very old hotel. The rooms were very basic and outdated even though it was a deluxe room with a view. The bed was very hard and basic as well. The breakfast with the room was mediocre, with no highlights. We chose to stay here because the other hotels we preferred were sold out. Taxi service at this hotel also required at least a 15 minute wait for the bell to call for a taxi.

Friends_and_family Friends

4/10

Poor

12 Feb 2020

Ladina

They put us in a smoking floor and smoking room and offered us a non smoking room but smaller than what we paid for without any compensation... instead of a check-in upgrade Royton welcomes us with a downgrade..

Partner

10/10

Exceptional

12 Feb 2020

Verified traveler

Property is very good. Hotel staff also are kind and friendly. But I am disappointed because Expedia is not professional when make room booking.
Our payment for hotel room is for 2 adults and 3 children (9 years old, 6 years old, and infant 1 years old) and all with breakfast. But expedia sent information to the hotel with details 2 adult and 3 infant, that's way the hotel only give me 3 breakfast coupons. After I discussed with hotel staff, I got 1 more coupon. Thank you Royton Hotel. And for expedia is very bad.

Leisure Family

8/10

Excellent

10 Feb 2020

jae

Overall, it wad nice staying but the staff in front gave me breakfast vouchers without explain. We could not use free meal

Friends_and_family Family

8/10

Excellent

10 Feb 2020

Verified traveler

Staff are nice. Close to Odori park. A little bit far from Susukino and Sapporo station.

10/10

Exceptional

03 Feb 2020

Ton

Everything is great! Room, breakfast, amenities. However, the hotel is little far from the train station.

Leisure Friends

8/10

Excellent

03 Feb 2020

Verified traveler

Service was great. But the room temperature was too warm.

4/10

Poor

21 Jan 2020

Jean

False advertising

It looks like a Westin on the outside but a motel 6 on the inside. We were given a room that included a pull out couch as a bed. The service to help correct the problem was great but we still had to buy another room. Wouldn’t recommend if you’re looking for a great night sleep.

Friends_and_family Friends

10/10

Exceptional

10 Jan 2020

Bryan

Nice spacious hotel

Nice clean american size hotel room. Only saw a smoking room available when we booked (I am a non-smoker) and it was very noticeable. Lobby also had what seemed like an intentional fragrance I found disagreeable. Otherwise very clean, spacious, centrally located and close to subway transit. Large building can be identified from far away when walking.

Partner

4/10

Poor

10 Jan 2020

Verified traveler

Terrible WiFi

Breakfast buffet has deteriorated and is now just average compared to other nearby hotels. WiFi is absolutely terrible, very slow, and unreliable. Hotel is nice and staff are friendly, but it needs to work on the basics.

Friends_and_family Family

4/10

Poor

06 Jan 2020

johan

Hotel room had bad smell. swimming pool and fitness were closed and this was not precised in the Hotel promotion. Swimming pool was main reason of selecting this hotel. so now i have a trust issue

Partner

6/10

Pleasant

04 Jan 2020

King

Noisy mattress

The Decorat was too Old of over all . The bed have sound when go down on the Mattress sounds very noise seems like only catapult in it .

Friends_and_family Family

8/10

Excellent

27 Dec 2019

Verified traveler

Very spacious room, especially by Japanese standards. The decor inside was a little dated and the bathroom wasn’t great but serves its purpose. The staff were excellent.

Leisure Partner

8/10

Excellent

09 Dec 2019

Verified traveler

Reasonably priced hotel, though a bit of a walk from Sapporo station. Within a 15-20 min walk to most of the attractions though in Sapporo. Hotel was slightly dated but clean, staff were friendly.

Leisure Family_with_children

8/10

Excellent

17 Nov 2019

Verified traveler

Close proximity to Odori Park and city and hotel carparking.

Leisure Partner

4/10

Poor

04 Nov 2019

LovesHokkaido

The room was so stuffy and warm. They said it takes one hour for air cond to cool the room. Whole day and night also the room warm. At 18’c the thermostat. Felt like 28’c!

Leisure Friends

8/10

Excellent

01 Nov 2019

Steven

Very friendly service and lots of hotel amenities. Location is good.

8/10

Excellent

01 Oct 2019

Verified traveler

Great hotel, big room with excellent view of Sapporo and surrounding mountains, carpark, close proximity to Odori Park

Business_and_leisure Partner

8/10

Excellent

30 Sep 2019

Kieran

Nice hotel, good service, expensive gym

This is a nice hotel. It is a bit dated but rooms are very big. It is advertised as having a gym but this is actually an outside company and it costs US$30 per visit!!

10/10

Exceptional

26 Sep 2019

Jing

We will stay Royton again if we go to Sapporo

We would like to thanks very much Monica who can speak English. She helped us to contact pathos store inOtaro for my sunglasses. All of hotel staff are very friends and kinds.

Partner

8/10

Excellent

23 Sep 2019

chaiyo

Good spot

Family

10/10

Exceptional

27 Apr 2026

Yukari

親切な対応ありがとうございました！

10/10

Exceptional

26 Apr 2026

Hirotoshi

清潔な客室

8/10

Excellent

26 Apr 2026

Tomonori

ラウンジで、ビール飲み放題が良かった

10/10

Exceptional

09 Apr 2026

Ikeno

ラウンジが昼過ぎからと夜の2部制でゆったりできました。夜の部はお酒もあって飲む人には一層喜ばれそうでした。お部屋もとても清潔で気持ち良く、朝食のメニューがバーガーやエッグベネディクトなどワクワクする内容でゆっくり滞在出来ました。
ポーターの方はいなかった様に思います。

Family_with_children

10/10

Exceptional

06 Apr 2026

HIROAKI

部屋は清潔で快適、ラウンジサービスもあり、特に朝食ビュッフェがクオリティ品数ともに最高でした。また泊まりたいホテルリストに入りました。

Family

8/10

Excellent

31 Mar 2026

TOMOYUKI

朝食バイキングはいろいろご当地の食材があったり和洋豊富でとても美味しく満足できました。また夕方、夜のラウンジでもお酒など飲み放題でお得にゆっくりできました。

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Katsumi

朝食は充実していて、1日の宿泊ではとても全部は食べられない。今回は和食にしたが、フキの煮付けなど外国系ホテルとは思えない味に大満足。

Self

10/10

Exceptional

25 Mar 2026

YUTARO

大学生の息子とその友達計6人で宿泊しました。
コネクティングやラウンジ等快適でとても良い体験ができた様で喜んでいました。又、家族でも利用したいと思います。

Friends

10/10

Exceptional

20 Mar 2026

Asa

ラウンジが最高でした

Family_with_children

8/10

Excellent

14 Mar 2026

Samuel

Very convenient hotel, with underground parking, large enough for all types of cars. Rooms are very large for Japanese standards.

Partner

10/10

Exceptional

11 Feb 2026

TAICHI

とても親切でした。

8/10

Excellent

05 Jan 2026

USHIO

朝食のサービスが素晴らしく、質も高いものでした。

Leisure Family_with_children

8/10

Excellent

01 Jan 2026

YUKIE

札幌駅からも遠くて不便なところはありましたが、ラウンジで飲み物がいただけたり、お部屋も広くて綺麗だ

6/10

Pleasant

29 Dec 2025

Katsuhiko

メルキュールホテル自体初めて使用しました。もう少し施設が綺麗かと思ったのですが古い感じ残したままでした。
朝食会場は3階までの吹き抜けで良かったですが、ホテル内での食事提供が朝食だけで不便かなぁっと思います。

Leisure Partner

8/10

Excellent

25 Dec 2025

Masahito

ホテルは快適でしたが、近隣に飲食店が少ないと感じました。

Business

10/10

Exceptional

16 Dec 2025

Ludovico

Das Zimmer war immer sauber und aufgeräumt als wir zurück kamen. Das Frühstücksbuffet ist das mit Abstand beste Frühstücksbuffet, was ich bis jetzt in einem Hotel angetroffen habe. Wenn der Kaffee noch ein Upgrade bekommt, dann wäre es pure Perfektion. Der Kaffee ist wie so oft in Hotels eher „fraglich“ was den Geschmack angeht.

Partner

8/10

Excellent

15 Dec 2025

Momoko

客室は水回りも含めて広くて、ゆったりとしていました。

Business

10/10

Exceptional

07 Dec 2025

Yuuki

ありがとうございました。

10/10

Exceptional

27 Nov 2025

SEI

サイコーでした！
また泊まりたいです！

10/10

Exceptional

23 Nov 2025

kumiyo

お部屋は広々して良かったです。
ただ、コンセントの位置が少し使いづらかったです。
朝食は、時間がなくて利用できなかったですが、ラウンジの飲み物とかを利用できたのは
大変良かったです

Leisure Friends

10/10

Exceptional

17 Nov 2025

Masako

客室も綺麗で、スタッフの方の対応も良かった
夜、ラウンジでのんびり過ごせたのが非現実的な気分になれました

Leisure Friends

10/10

Exceptional

16 Nov 2025

Yat Hi

Reasonable room size, nice staffs
Location - not nearby the Main Street, good if you drive, few good restaurants nearby, and Lawson as well
They offer late night snack with free draft beer and lemon sour as well. MVP

Leisure Family

10/10

Exceptional

16 Nov 2025

ATSUKO

チェックインアウトがスムーズにおこなわれ、室内は古いながらも清潔感がありました。

Leisure Friends

10/10

Exceptional

08 Nov 2025

Otohiko

とにかく満足なホテルでした。