Hoshi

10/10

Exceptional

08 Mar 2026

John

Onsen was great. Staff were amazing! Really enjoyed our stay. Will come again.

Family

10/10

Exceptional

07 Mar 2026

ilhan

Staff is very kind.

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

ABBY

Our stay at Hoshinoya Tokyo was absolutely stellar. The staff was warm, welcoming and extremely accommodating. The space is beautifully and thoughtfully designed- a blend of transitional ryokan with modern comforts. The Onsen experience was wonderful and restorative, and we had a really restful sleep in the comfortable bed. Strong recommend, and hope to return again.

Friends_and_family Friends

10/10

Exceptional

05 Mar 2026

brenda

Love the place. Feels very exclusive. Service staff was polite and hotel is right at the train station. Gorgeous setup. The onsen was perfect

Partner

10/10

Exceptional

03 Mar 2026

Robert

So calm and quiet - but very central. Staff are all outstanding. We had our arrival delayed by a day and they dealt with it with no problem. This was our second time staying here and would do so again.

Partner

4/10

Poor

28 Feb 2026

chi-chih

房內裝潢老舊，minibar的門、鉸鏈鬆動，
房內木拉門的shoji paper,有破洞，
我們原本是不在意，想說小細節，沒去和服務員反應，
反倒是第五天，房務人員向上反應，反而晚上上門來了解狀況，這整個讓我沒辦法接受。
這告訴我、下次要先檢查房間，不然一不小心會變成自己的問題！
也請其他消費者要特別注意了！

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Dean

This is a stunning hotel in a great location. The staff are incredibly helpful.

Leisure Partner

10/10

Exceptional

06 Feb 2026

Daniel

Amazing beautiful place will be coming back

Leisure Family

10/10

Exceptional

05 Feb 2026

Patrick

Highly recommend. The staff is superb, the room was well taken care of and very comfortable. The onsen is incredible. My wife and i stayed two nights and enjoyed every minute of our stay. We did in-room breakfast which was delicious, we also enjoyed one night of their dinning experience in the basment. The proximity to the train station is very convenient as well! I felt well taken care of and that the stay was worth the money. Thank you, Hoshinoya!

Leisure Partner

10/10

Exceptional

02 Feb 2026

Cody

Room was very spacious and comfortable. Staff were all very helpful and attentive. Hotel is nicely located to be able to access every major Tokyo train line.

Leisure Self

10/10

Exceptional

29 Jan 2026

Gabriel

Incredible staff and incredible experience.

Partner

10/10

Exceptional

24 Jan 2026

Winton

Japanise traditional elegant hotel. Fantastic , understated tradition in Tokyo. Highly recommended.

8/10

Excellent

11 Jan 2026

Christopher

Nice but was expecting more.
Also, was there for business and this hotel is not suitable for that purpose.
Otherwise area is nice and quiet

Business Family

10/10

Exceptional

05 Jan 2026

Jennifer

warm staff and activities

Leisure Partner

10/10

Exceptional

04 Jan 2026

David

This was a remarkable experience! From the moment you are greeted at the door of the hotel, you leave the hustle and bustle of Tokyo behind and you are immersed in an authentic ryokan experience. The private onsen on the top floor of the building really sets this hotel apart from other luxury hotels in Tokyo. The quality of the staff was excellent throughout, and although this hotel is in the main business district it is right next to the Otemachi metro station and about 15 min walk to the main Tokyo station so the transport links are excellent.

Leisure Family

10/10

Exceptional

02 Jan 2026

Yetlee

The finest luxury hotel we have ever stayed in—truly deserving of full marks in every way. The staff were exceptionally attentive, ensuring every detail of our stay was perfect. We enjoyed a traditional ryokan breakfast and dined at Sushi Otemon Omakase—both experiences exceeded all expectations and were simply unforgettable.

The onsen was divine, beyond words, offering pure relaxation and serenity. Guest hospitality was impeccable throughout, and the architecture and interior design are nothing short of spectacular. From the moment we stepped into the hotel, it was a fully immersive aesthetic experience.

If you’re looking for a 5-star hotel in Tokyo, this is the one to choose—highly recommended.

Partner

4/10

Poor

21 Dec 2025

SANGWON

Breakfast is too bad for that price. Not good at all.

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Crawford

Fabulous

10/10

Exceptional

01 Dec 2025

Alick Wai Kwong

The property onsen was very unique. Everything was very high end matching the price paid.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Peng

It is protection through and theough

Leisure Partner

10/10

Exceptional

24 Nov 2025

YU SAN

Staff are all great, sweet and very helpful. Hotel is very elegant. The best is hot spring.

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Julia

Staff was incredible and very kind. The hotel itself and the room was very clean and very minimalist. The rooftop onset is to die for! Gender separated. Fully nude. And the coolest sky light that opens to outside while you’re in the water. Only negative was the lighting in the room. It was pretty and all but Not great for makeup application and doing hair.

Leisure Friends

10/10

Exceptional

23 Nov 2025

CHUYIN

Clean room is good

10/10

Exceptional

20 Nov 2025

Antoine

Excellent experience, each time.

10/10

Exceptional

15 Nov 2025

Cleopatra

Staff and amenities

Leisure Partner

10/10

Exceptional

11 Nov 2025

Ying Lu

After seven nights at this hotel, I nearly didn't want to leave. The atmosphere was very tranquil and calm and everything was always taken care of, even sometimes before you ask for it. I would highly recommend this hotel for people who want more space in their hotel rooms, higher quality of products and service, and who want access to a natural onsen in the city. I had two young kids with us and they loved it too. The hotel is in the business district of Tokyo, but it is so close to Tokyo Station and the metro is linked underground to the hotel (with 4 or 5 different lines), so it was very easy to get to anywhere. We will definitely come back again.

Leisure Family_with_children

10/10

Exceptional

11 Nov 2025

Mihee

전혀 새로운 호텔의 경험이었습니다 도쿄 한복판에서의 료칸도 새로웠지만 집처럼 느껴지는 편안함이 놀라웠습니다 공간과 조명이 주는 고요함과 안릭함이 최고였으며 프라이빗한 서비스도 좋았습니다^^

10/10

Exceptional

08 Nov 2025

Martin Edward

All staff were extremely respectful and courteous. The hot spring was amazing and all the amenities were delicious.

Leisure Partner

6/10

Pleasant

01 Nov 2025

Martin

just a perfect journay ….

10/10

Exceptional

01 Nov 2025

Jefferson

Good

Partner

10/10

Exceptional

28 Oct 2025

Inna

Great authentic hotel in the center of Tokyo

Partner

10/10

Exceptional

26 Oct 2025

Leslie

AMAZING experience!!!

Leisure Partner

10/10

Exceptional

26 Oct 2025

Anne Marie

Staff was very helpful. Accommodating. Had a lovely stay. Architecturally the hotel was sound. Very Zen. Such a relaxing place. Exactly what I needed. Thank you for such a wonderful time.

Leisure Friends

10/10

Exceptional

21 Oct 2025

GILI

Very relaxing, clean, spa
We would appreciate knowing all the activities ahead of time
Otherwise everything was amazing
Thank you

10/10

Exceptional

19 Oct 2025

Xuan Yu

Great

8/10

Excellent

17 Oct 2025

Jacques

Breakfast should not be by reservation. We had to go to other hotels in the area for breakfast.

Leisure Family

10/10

Exceptional

14 Oct 2025

Cody

Had a lovely stay at Hoshinoya Tokyo - everything exceeded our expectations (attention to detail, gracious staff/hosts, beautiful interiors and exteriors), we hope to be back again!

Leisure Family

10/10

Exceptional

10 Oct 2025

KI HWAN

All were excellent

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

Rafael

The service is way over the top and the traditional atmosphere is very inviting and serene. Rooms are spacious by all standards and the Onsen (being in the middle of Tokyo) is just amazing, elegant and yet traditional.

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Steven

HOSHINOYA Tokyo is an outstanding hotel! The service was impeccable, the hotel design is elegant and understated giving a sense of peace. And the rooftop onsen is incredible with an open ceiling wjeee you can see the clouds and stars at night. Highly recommend.

Leisure Self

2/10

Poor

25 Sep 2025

Fernanda

Everything is perfect.
The service is not at par..

Friends_and_family Family

10/10

Exceptional

25 Sep 2025

Sung

Truly one of the best hotel experiences I’ve ever had. Hoshinoya Tokyo is an excellent accommodation and their staff is equally amazing. Their attention to detail and care towards their guests is outstanding and unmatched. I will definitely be returning every opportunity I get. Thank you, Hoshinoya staff, for an unforgettable experience.

Leisure Partner

10/10

Exceptional

23 Sep 2025

Mindy

A w

10/10

Exceptional

22 Sep 2025

Frank

Wonderful stay.

10/10

Exceptional

21 Sep 2025

Fiona

Luxurious and private. The Hoshinoya Tokyo leaves the bustle of the city at the door and you enter a harmonious and tranquil haven.

Leisure

10/10

Exceptional

20 Sep 2025

Alicia

Lovely stay for a week with my partner. The staff were really helpful and friendly. We enjoyed the dining experience, kinjutsu practice and massage, whilst the onsen added a relaxing space after a busy day of sightseeing! The hotel is located in the financial district so not as much going on in the weekend but more touristy spots easily accesible via taxi.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Manvinder

It was excellent. The flooring was amazing.

Leisure Family_with_children

10/10

Exceptional

16 Sep 2025

Abby

One of the best stays in the whole world. The onsen is just amazing, the experiences and the food were impressive.

Business Family

10/10

Exceptional

08 Sep 2025

Trey

An oasis amongst the hustle and bustle of Tokyo. The staff was wonderful and incredibly helpful, and every detail in the hotel was beautiful, down to subtle soundscaping in the hallways and elevators.

Leisure Partner

10/10

Exceptional

03 Sep 2025

Bruno

Luxury oasis in the middle of Tokyo. The on site Onset was the highlight of my stay and we used it daily.

Leisure Partner

10/10

Exceptional

02 Sep 2025

anthony

My 4th stay
Wonderful and relaxing as usual
Thank you

Leisure Partner

10/10

Exceptional

01 Sep 2025

Ahmed

Great staff. Area not busy during weekend

10/10

Exceptional

28 Aug 2025

Ninoska

Todo impecable y un personal muy amable.

Partner

10/10

Exceptional

22 Aug 2025

Peter

Beautiful place. Exceptional service from the staff. The Lounge area on the floor is excellent. Definitely will come back to try the seasonal dining again. Thanks to the team who bring this excellent service.

Leisure Family

4/10

Poor

16 Aug 2025

John

I had high expectations for this property and have been wanting to stay since it’s opened, finally got our chance recently and was pretty disappointed. Some of these comments are just personal preference vs actual problems with the room/ staff. Firstly we checked out after 2 nights. We were scheduled to stay 6. Our room smelt musty, was incredibly damp ( towels wouldn’t dry, clothes become musty and moist to touch and the room was incredibly humid. We asked for a dehumidifier and they kindly obliged and it pulled out 5 litres of water over night, unfortunately it didn’t help as it just expelled hot air and made the room warm and uncomfortable. After multiple attempts and being told they were full, they offered us other rooms and unfortunately they all seem to have the same issues. They said it was because it was humid out, but we didn’t have any issues at the 4 other hotels we stayed at during our trip, and it was humid everywhere. The staff seemed indifferent about the situation. A far cry from the Intercontinental properties we stayed at. The rooms were gorgeous and the hotel itself was beautiful. But lots of little rules and quirks and the room issue would stop me from every staying there again.

Leisure Family

10/10

Exceptional

16 Aug 2025

THE

staff were kind, its got subway access from the front door and its right next to a 7/11.

10/10

Exceptional

11 Aug 2025

Brian

Quirky luxury hotel with lovely staff

Our family of 5 stayed 5 nights and we loved it. The stay was a lovely departure from the usual luxury hotels. Tatami mats everywhere and the staff truly try to embody Omotenashi (Japanese hospitality). All the staff made a real effort to speak with us. The lounges on each floor are equipped with lots of treats. You can tell the staff truly cares about your stay, with Miyo, in particular, spending time with our family to explain things to us, as this was our first visit to Japan. It is a quirky place, so embrace it for that. They even daily hang wind chimes in the trees that adorn the entrance.

This hotel is part of Honshino Resorts - a 100+ year old Japanese company, still run by the same family.

We'd definitely stay again!

Friends_and_family Family

8/10

Excellent

05 Aug 2025

Sanjeeve

Not quite 5 stars despite the expense and hype.

Great service, but hard to find people sometimes as it feels very quiet and isolated on the floors and in the onsen. Asked for a local sushi recommendation because their sushi restaurant was closed and the place they recommended turned out to be terrible. They were kind enough to make the reservation, though. The room itself was a bit run down considering the expense and the 5 stars: chipped paint, musty bathroom odor. And the in-room amenities were a bit lacking.

Friends_and_family Family

8/10

Excellent

22 Jul 2025

Suzanne

Fantastic hotel experience. Many wonderful touches and gestures that made a memorable traditional feeling stay. Rooms and bathrooms exceptional. Service a little out of touch with international high end hotel norms and protocols, but overall highly recommended.

10/10

Exceptional

16 Jul 2025

Jason

Hoshinoya - yes stay here

Amazing experience at a high-rise ryokan. As explained to us, a ryokan is traditionally an inn in Japan. At the Hoshinoya, this translates into a large common area with an assortment of tea, coffee and snacks available 24/7.

Room was large and comfortable. Bed was comfortable. Service was friendly and reliable. The hot springs on the roof is a unique amenity.

In sum, yes, you should stay here.

Partner

2/10

Poor

09 Jul 2025

neena

Horrible customer service. Booked for wrong day. No service or help resolving the issue. Horrible experience

Leisure Family

10/10

Exceptional

09 Jul 2025

Carlos

Modern ryokan

Modern Ryokan, with very nice and big rooms

Friends_and_family Family

10/10

Exceptional

02 Jul 2025

Kavita

Beautiful Ryokan like luxury property in the heart of Tokyo! Did not want to leave!

Leisure Family

10/10

Exceptional

29 Jun 2025

Sheue Mei Vivian

Even though it’s in a busy business area, the moment you step inside Hoshinoya Tokyo, you're instantly transported to a tranquil and cozy ryokan. We love how comfortable the rooms are, the inviting lounge, and the onsen with the cold milk afterward. The building is just a 2-3 min walk from Otemachi subway or 10-15 mins stroll to Tokyo Station.

Leisure Family

10/10

Exceptional

28 Jun 2025

Cleinard

Thr property is simply gorgeous. It is exactly as advertised. The staff were all very helpful and professional.

Leisure Friends

10/10

Exceptional

17 Jun 2025

Serena

Everything was excellent. The staff was very friendly and polite, even though there was one request the staff refused to help. Yet, I understand. There was one thing really bothered me, however, was the smell of sewage in the bathroom. It was unbearable. So the last day of the trip it got really strong. Half day of our last day we couldn’t use it.

Friends_and_family Family

10/10

Exceptional

28 May 2025

Martin

Unique experience

10/10

Exceptional

26 May 2025

Jorge

Beautiful and unique property with great service!

Leisure Friends

8/10

Excellent

18 May 2025

Danny

Lovely hotel!

Leisure Family

10/10

Exceptional

16 May 2025

Christopher

Great area and fantastic staff throughout.
I would recommend this hotel for those looking for an oasis in the bustling city.

Business_and_leisure Family

10/10

Exceptional

16 May 2025

Marc

Incredible place, exceptional hospitality. Traditional Japanese with modern amenities

Leisure Partner

10/10

Exceptional

14 May 2025

ALUN

This hotel was absolutely phenomenal.
Only the limited dining options (inside and in the surrounding area) could be considered dings.
We will definitely be returning to this wonderfully calm and serene environment.

Leisure Partner

4/10

Poor

12 May 2025

Natalie

It had no facilities staff were cold charged for a 1 pm check in.
Massage was given but was told straight no relaxation room and told we could not use changing area as cleaning and closed at 11.30am
Breakfast was cold and ok if you’re Japanese.
Unhelpful staff with very limited English speaking very unwelcoming. Very expensive for what it is!

6/10

Pleasant

12 May 2025

Paulo

This hotel is beautifully designed. Detailed and a peaceful escape into a modern version of a traditional Japanese Ryokan.
Having stayed at several traditional Ryokans, we knew this setting well and looked forward to an upscale modern accommodation.
I would have given it 5 stars but here is where it broke down for us.
At check in, we were asked if we wanted breakfast in the morning and were given a choice of a Japanese style Breakfast or a Western style breakfast.
My partner chose the Japanese and I decided to go with the Western style since by this point, I wanted something familiar after delving deep into Japanese cuisine.
At breakfast, everything seemed fine until my Western breakfast arrived. It wasn’t western at all. More than half the items were traditional Japanese breakfast foods with only some breads, yogurt and scrambled eggs as a hint to western style breakfast.
I didn’t eat most of it, couldn’t, wasn’t in the mood for another Japanese breakfast.

When I questioned this at check out and said I didn’t get what was sold, Just an explanation of what the hotel represented and breakfast was their interpretation of Western.
I told them, it wasn’t western style breakfast and they should not sell it as such. Still no adjustment to the bill and blank stares of incompetence to resolve the issue.
At this level, pricing & hotel of this stature, you should be able to resolve issues when they arise. Service otherwise goes smooth as long as there are no issues.

Leisure Partner

10/10

Exceptional

11 May 2025

lina

Amazing

10/10

Exceptional

03 May 2025

Dina

A piece of traditional luxury in a modernised setting. Absolutely amazing!

Leisure Partner

10/10

Exceptional

30 Apr 2025

Michael

We had an amazing time!! Pure perfection!!

Leisure Family

8/10

Excellent

30 Apr 2025

Francis

Ginza visit

Whilst the hotel was overall very nice it was over priced generally. At nearly double the price of other 5 star hotels we stayed at on this trip. The staff were excellent and very attentive. I felt no Cafe or restaurant or bar was a big miss for a 5 star hotel I suspect the theme and design this was deliberate.

Partner

4/10

Poor

29 Apr 2025

Craig

Hotel design was beautiful.
The fact that I couldn't have a meal with a friend and the hotel was unexpected and too limiting. Created much hassle for me as I'm usually meeting friends for coffee or lunch at my hotel. Not much of anything around the hotel that's easy to get to for a meal. Everything is closed on the weekends.

Business Self

10/10

Exceptional

28 Apr 2025

Simon

First stop on our honeymoon, it was everything we needed to kick things off. The onsen at dusk was amazing. The staff couldn’t do more. We are travelling to HOSHINOYA Fuji in a couple of weeks to finish our trip and now very much looking forward to it!

Leisure Partner

10/10

Exceptional

23 Apr 2025

Ilie

A wonderful and unique experience.

10/10

Exceptional

21 Apr 2025

Luis

A five star experience through and through

Leisure Self

6/10

Pleasant

19 Apr 2025

Verified traveler

Not a good vibe

The staff behave politely, but their actions are mysterious and suspicious; puts a damper on feeling genuinely welcome.

Friends_and_family Family

10/10

Exceptional

13 Apr 2025

Geoffrey

Simply perfection. Amazing details. Incredible service. The most peaceful and special place in Tokyo.

Leisure Family

10/10

Exceptional

12 Apr 2025

Monika

Wonderfully distinctive property. Well worth the rate!

Leisure Family

10/10

Exceptional

08 Apr 2025

Sue

There were only ~6 rooms per floor and it was always very quiet. Staff was always very respectful and customer service was excellent. We loved our experience with the hotel and would love to stay there again if opportunity arises.

Leisure Family

10/10

Exceptional

03 Apr 2025

Ryan

Above and Beyond Service

This was such a top-tier experience. The service was unbelievable. The sheer number of staff people who could not be more helpful. I was a first-time visitor to Japan from New York City, and they made all the right moves in terms of comfort and anticipation of our group’s needs. In fact, I hurt my foot pretty seriously on the first day of our stay, and three staff members helped me immediately - one with a special Japanese ice pack and two others with finding the best English speaking orthopedic doctor and even with ordering me a special walking boot from Amazon Japan when the doctor did not have my size. I’ve been in a lot of hotels in a lot of cities, and I would rank this in the top 3 I’ve ever experienced.

10/10

Exceptional

20 Mar 2025

Jacob

Amazing

10/10

Exceptional

03 Mar 2025

Ching

We stayed for a couple of nights at Hoshinoya Tokyo at the beginning of the year, and the hotel stay was a delightful highlight of our trip. The hotel’s delivery of traditional meets luxury was a unique experience, for example, how they greet and offer tea upon arrival. Communication was friendly and welcoming; they have an online activity booking system, which is very effective. A great highlight was the ‘morning Kenjutsu’ exercise, which we highly recommend! We would consider staying in Hoshinoya Tokyo again. Thank you for the great hospitality!

Leisure Partner

10/10

Exceptional

23 Feb 2025

Sally

Everything about our stay at Hoshinoya was perfect. I highly recommend staying there.

10/10

Exceptional

17 Feb 2025

Helen

We had the most wonderful time here, everything was perfect and the service was immaculate

Partner

10/10

Exceptional

15 Feb 2025

Philip

Extraordinary property and staff - such an authentic Japanese experience for those looking for something 5 stars and not a regular chain hotel.

Leisure Partner

10/10

Exceptional

26 Jan 2025

Brent

Amazing stay! Beautiful property!

Leisure Partner

10/10

Exceptional

23 Jan 2025

Norberto

It was a beautiful place to stay at.

Leisure Partner

10/10

Exceptional

22 Jan 2025

MINSEOK

The perfect time.
Thank you Hoshinoya!

Friends_and_family Family

8/10

Excellent

05 Dec 2024

Verified traveler

Minimalism and calm but dark without nature

Very severe, dark and minimalist without the balance of aesthetic views or nature. Shoji screen room had choice of closed interior with very dark mood lighting and black surfaces or open shoji with view of workers at their desk in a neighboring glass tower. I Could not even see the sky on the 9 th floor. The room has no thin shade so workers in other building able to see in room if you have shoui open. The Onsen very comfortable but depressing and tomb like. I kept thinking I was in a Star Wars Imperial Cruiser. No natural or aesthetic views from onsen except patch of sky in a chimney. One lone sad chrysanthemum in onsen. Black black. No bar, no obvious dining. Ok place for hot soak in the city and two night max. Corporate sterile location with not much in the neighborhood but good access to Metro Station. Staff very formal kind and attentive. Lovely people. Koto playing in lobby fantastic. Very calming place to recover from travel but don't stay too long or you will become natural light starved and maybe depressed.

Self

10/10

Exceptional

25 Nov 2024

Dane

A delightful experience from start to finish. The staff and check-in process were absolutely wonderful. The rooms were spotlessly clean and the onsen was stunning.

Leisure Self

10/10

Exceptional

14 Nov 2024

Paul

There was a real Japanese flavor to the hotel. The sake tasting every evening was good, as was the min-concert of Japanese music one night.

Leisure Family

10/10

Exceptional

03 Oct 2024

Maureen

First hotel on Tokyo honeymoon

HOSHINOYA met our high expectations - but many of the notes from other reviewers rang true. Overall we really enjoyed it and would recommend.

1. We stayed 3 nights. Even if you have the budget, wouldn't recommend staying much longer than that as some of the rituals get a bit tired after a couple days (such as taking off shoes when entering).
2. Room is overall nice but not super spacious and ours smelled a bit funky. Shower is good but not incredible. Bed is good.
3. Common area is nice and the snacks and drinks available were great.
4. Welcome/arrive felt high service and exclusive.
5. Onsen is nice and unique but would have liked to have a steam room or other facilities as well
6. We did the sake tasting and enjoyed it - would recommend.
7. Location is good and we did a lot on foot our first 2 days. Great to be near Ginza and train station.
8. Expected a bit more from a service perspective but it met our needs. For example - no turn down service, front desk a bit slow to respond to inquiries.

Partner

10/10

Exceptional

01 Oct 2024

Sophie

Very unique hotel. Hot springs are great. Lovely staff. Very clean and plenty of snacks and drinks included with the room. Amazing bathroom with deep soaking bath.

Leisure Partner