Miyama Ouan

8/10

Excellent

26 Dec 2025

Bahar

We had a really great stay, the location and the Onsen is the main attraction for this hotel. There are generally not that many options and variety with food both in the hotel and in the nearby by restaurants and cafes, but that’s understandable given that the location, nature and ski resorts are nearby instead.

Leisure Family_with_children

10/10

Exceptional

13 Dec 2025

NORAZEAN

Excellent stay. Everything stands out. Clean, safe, wonderful, amazing snowy night and day. Staying there for 2 nights was so dreamy. The onsen experience was unreal. Breakfast was filling with a great set offered. Staffs were helpful and patient. Language barrier was not a big issue. They sincerely try their very best to accomodate.
If you want perfect english, best to visit an english-speaking country.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Raphaël

Fantastic experience with onsen in the mountain.

Leisure Self

10/10

Exceptional

02 Nov 2025

Jie Ying

The staff were very attentive and welcoming. They were also quick to assist any guest who looked lost or who looked like they might need help.

Leisure Partner

10/10

Exceptional

31 Oct 2025

Ladda

Clean, Onsen and cold bath, sauna are big and beautiful surround by nature, great heater around and in the room

Leisure Family

10/10

Exceptional

05 Sep 2025

Megan

Perfection

The location and venue was absolutely perfect. Only a short walk to the bus terminal, the hotel allowed me to park my car before checking in. Our room had its own onsen tub and it was so clean and up-to-date. The food was just okay… but I was happy overall with the service and everything else, that it did not matter.

Friends_and_family Friends

10/10

Exceptional

11 Jun 2025

Ken

Large resort surrounded by beautiful green space. Friendly services, excellent Japanese dinner and breakfast. Public, private, and in room onsen.

Leisure Family

10/10

Exceptional

02 Jun 2025

Nancy

WoW!

We lived our stay. Beautiful onsen, we loved the private and public baths. Enjoyed having a bath in our room. Very comfy room, great food for both dinner and breakfast. Amazing environment

Partner

10/10

Exceptional

28 May 2025

Tuyet Nghi

Place was nice, we got a kind attention for our anniversary. The schedule there is very precise for the check in, food, etc… choice for the drink is very very limited compare to other hotel. Very hard to find hot water unless you pay to have access to the lounge.

Leisure Partner

10/10

Exceptional

11 May 2025

HNIN YADANAR

Really enjoy staying at this osen hotel, free flow of drink every night and ramen for super! Breakfast & dinner menus r 5 stars 🌟

Leisure Partner

10/10

Exceptional

12 Feb 2025

Isabelle

Excellent hotel with wonderful onsen.
Food is delicious and service is great.
The neighborhood is amazing, especially the waterfall in the winter

Partner

10/10

Exceptional

01 Dec 2024

Hiromi

Arrive early here so that you can enjoy their free offerings such as warm sake, cold beer and more! Their public bath has indoor, outdoor and sauna! We enjoyed bath a lot and foods! Their presentations were so stylish and amazing! We will be back again with other friends!

Leisure Friends

8/10

Excellent

20 Nov 2024

chani emma

i think everything in this area is overpriced, so not much option anyway, but i did wish a few things would be better. first the hallway carpets are really dirty, they should steam clean them. there is no elevator if you are in the rooms on the second floor and they dont have someone who looks sturdy enough to help to carry them up the stairs. it also requires a pretty far walk. the private onsen is really just a small ceramic tub that only fits one person and the water runs the whole time so its a little annoying at night. the private onsen that can be reserved not in the room is big enough for two people, but you have to walk through the hallway which is pretty cold, so not worth it. we didnt go to the public onsen. the bbq dinner on the first night was amazing, but the shabu shabu dinner the second night was not to our liking at all, and the breakfast is really traditional and at this point in our trip we wernt in the mood for it anymore. the room was also really basic and blankets on the futon were really starchy and uncomfortable. i would consider the rooms a 2 star to be honest, and the hotel itself as a 4 star bc the lobby area and extra snack areas were nice. its right next to the bus station that takes you to Komikoche reserve though, so that was awesome.

Leisure Family

10/10

Exceptional

14 Nov 2024

Greg

Miyama Ouan offers an authentic Japanese cultural experience in beautiful high country/alpine location. Meals were of a variety of ingredients, delicious and always beautifully presented. Miyama Ouan rooms are very comfortable, warm, beautifully cleaned, with private and public onsen. The Hirayu location is in close proximity for bush walking, sight seeing, and to the cable car and bear ranch.

Leisure Partner

8/10

Excellent

11 Nov 2024

Alexa

It was an excellent stay, but a little disappointing they could not accommodate a dinner reservation if we did not book in advance.

10/10

Exceptional

31 Oct 2024

Helen

Gorgeous private and public onsens with sauna. The rooms are huge!

Leisure Partner

8/10

Excellent

27 Oct 2024

Peter

Great property with wonderful Onsen choices.. clean well appointed rooms, helpful staff with one glaring weakness. This is a small town with few dining options. If you do not make reservations at there restaurant ( which we did not) you may be out of luck ( ramen anyone) after spending north of $1500.00 for three nights we were unable to dine in there restaurant for dinner. Fortunately we reserved in advance breakfast. The staff after considerable effort managed to find dinner accommodations elsewhere but it was touch and go for sure!! Others were not as fortunate thus be forewarned!!!

Leisure Partner

10/10

Exceptional

19 Oct 2024

Terre

Loved it - beautiful, relaxing, wonderful onsen and bathing options (private outside, in room, public...) Great staff. The only downside was that, like most onsen towns, there were few options for food other than the hotel's breakfast and/or dinner.

Leisure Family

10/10

Exceptional

09 Oct 2024

Robert

We had not booked dinner and the staff went out of their way to make sure that other restaurants in the area accommodated us.

Leisure Family

10/10

Exceptional

03 Oct 2024

Gerardo

The food was excellent, and they were good at not over complicating things such as dining, check in, onsen access, etc. Highly recommend!

Leisure

10/10

Exceptional

18 Sep 2024

Sherylin

Wonderful first experience of a Ryokan

Genuine and 5* Ryokan experience. Food was excellent (although they did not check dietary preferences / needs and so I could not eat the set menu they provided). Beautiful setting in the mountains. Would have loved to stay longer.

Partner

10/10

Exceptional

13 Aug 2024

Alexander

Absolutely lovely

10/10

Exceptional

22 Oct 2023

Andrea

What a treat. We were wanting to stay up near the ropeway but that was closed for repairs and the spots near there were full. I bumped into this spot on line and it felt like a secret treasure. Loved the Onsen baths. Dipped into every single one on property including my own private one in my room. We both slept great in the traditional beds on the floor. Super cozy sheets and feather pillows. Meals were outstanding. Little things needed a bit of a freshening. Like woodwork that needed refinishing and the coat/ robe you wear over your traditional pants and tops were a bit full of threads to be trimmed. Tho super cozy and soft and everything was super clean. That stuff is so small. Would totally come back.

Leisure Partner

10/10

Exceptional

09 Oct 2023

Adrian

An amazing onsen experience in the mountains.

10/10

Exceptional

25 Sep 2023

Marilyn

Great Ryokan experience!

If you want to stay close to all the attractions the Kamikochi area has while also staying in a very comfortable hotel, this is the place for you. The kaiseki food at the hotel is superb, and the hot spring bath options are great, right in the middle of nature. I strongly recommend staying here for a relaxing vacation.

Friends_and_family Family

10/10

Exceptional

29 May 2023

Bradley

The hotel is huge but beautiful onsens and friendly staff made for an excellent stay.

Leisure Family_with_children

10/10

Exceptional

25 Mar 2023

Verified traveler

Amazing stay

Amazing stay at this ryokan! The onsen in our room and private outdoor one were amazing and relaxing. The food was excellent, including the free milk, Yakult, and ramen throughout the day. All the staff were so kind and hospitable.

Partner

6/10

Pleasant

16 Oct 2019

Catherine

Amazing location and amenities. The outdoor public bath was incredible, and we splurged with the onsen in the room, which was worth every bit. There was also a massage chair in our room which my partner greatly enjoyed. Dinner and breakfast all incredible, but the front desk staff we had issue with.

Initially the fortnight prior to my booking, I could not find out access to the hotel, and emailed to ask if there was a shuttle pick-up location. I did not receive a response.

Two or three days prior to the booking, I researched online and discovered there was a free shuttle from Hirayu Onsen, and emailed a follow up, asking if I needed to book the shuttle or what times they would go by. Again, no response. We ultimately ended up walking to the hotel from the Hirayu Onsen stop, which was ok that day as it was downhill and good weather.

The other issue was on the day we checked out. I had checked with the front desk the night prior as to whether we could use the shuttle service to go up the hill to Hirayu Onsen, but the earliest it started was 9.00am. As we needed to leave by 7.00am, I thanked them and declined.

However the next day it was raining at check out time. We were not offered umbrellas, or an offer to call a taxi. They watched us leave with no comment. We finished our two night onsen experience which cost me over $1500 for two nights, with wet clothes, shoes and luggage.

Leisure Partner

10/10

Exceptional

11 Oct 2019

Verified traveler

Highly Recommend!!

Highly recommend this hotel. My kid’s first experience of onsen. She love it! Everything is perfect in the hotel and facilities are great! Love the free milk and free Raman

Family

10/10

Exceptional

29 Aug 2019

Isaac

Excellent.... out of expectation

Simply perfect

Partner

10/10

Exceptional

03 May 2019

Verified traveler

Beautiful location around 1 hour from Takayama in the mountains. Staff are incredibly helpful and attentive. Would stay again.

Leisure Family

10/10

Exceptional

12 Apr 2019

Verified traveler

Fabulous place, we love it. Onsen is very nice with various choice to select from public to private. You have to try the private outdoor one, it is fantastic.

Leisure Family

8/10

Excellent

20 Oct 2018

Clare

Lovely relaxing hotel

The hotel was lovely and I would really recommend it.

We had a suite. It was very clean and comfortable. The beds were traditional style ie very low to the ground. I personally found the mattress quite hard, but I’ve found that everywhere I’ve stayed so far. My husband liked it! The onsen in the bathroom was one of the best things about the room.

The hotel also had public and private baths inside and outside. You have to reserve the private baths, but we had no difficulty doing so. The outside private bath was beautifully warm.

The hotel also provides kimonos and traditional work style top and bottoms (can’t remember the name) to wear whilst at the hotel. You also have to wear their slippers. However they catered mainly for shorter people. My husband, probably a UK medium had to have extra large and the slippers were too small.

The staff were all very polite and spoke some English.

We ate at the restaurant for dinner one night and it is definitely worth doing (if you like Japanese food). A variety of different courses.

The only improvement I can think of is if we could have been given a bit more info on arrival about what we needed to do about booking the baths, what we should wear in them etc. But we figured it out okay in the end.

The hotel is close to the bus station so easy walk. They also had a shuttle bus that could drive you up to the bus station.

If you did want to eat somewhere other than the hotel there were quite a few options close by.

Family

8/10

Excellent

08 Jul 2018

Verified traveler

Budget hotel, spacious room. Only difficult to locate it in the night

8/10

Excellent

05 Jun 2018

Edith

Nice hotel

The staff in this hotel are very nice. The room is very clean and comfortable. It is happy that there is massage chair in the room as well.

8/10

Excellent

28 May 2018

Ivy

A very nice onsen hotel with extremely helpful and friendly staff. However we found it overpriced comparing to other onsen hotels with similar facilities. We stayed in the Japanese style room with private onsen bath tub. Very nice room but the layout is not as pleasant as other onsen hotels. Overall a very nice hotel but we'd stay in other onsen hotels as there are many other choices with the price we paid.

10/10

Exceptional

15 May 2018

SIU LAN PEGGY

5 star hotel

A beautiful onsen hotel, a 5 star hotel.

Family

10/10

Exceptional

13 Apr 2018

Verified traveler

We booked the hotel with the hot tub inside the room, dinner and breakfast included. The meals were all amazing!! One of the caveat is the hot tub doesn't look as big as it advertised but a small one that just fits one person with legs folded. The private outdoor onsen allows 30 mins per session, which is enough for most people. But for elderly who walks slowly, that might take up to 10 mins to get there and change, the time would be a bit rush. If they could provide 45 mins per session that will be better. Also, when we reserved the onsen session at night, the old gentleman at the counter says he will give me a call to our room when it's ready. I never received the call and when we called at our booked time (10:30pm) to check, he didn't understand what we said and said it was full. The call was passed to another lady who can speak better English and then said the onsen is ready. It took around 10 mins for them to figure out the availability but the session expires in 20 mins. Walking there without getting lost and get change etc almost left us with 10 mins in the onsen. So be sure what is communicated and understood by the staff is important. Not much view from room, but all in all it is a comfortable stay.

Family

10/10

Exceptional

21 Mar 2018

LEI

excellent

excellent onsen hotel, all experience in this hotel is unforgetable.
private onsen bath is free.

Partner

10/10

Exceptional

15 Dec 2017

Hiroshi

Re charging the Nippon way

This is a well organised, well run onsen that will allow you to tick off your bucket list wish of visiting a traditional onsen; if it isn't on your list it should be. Recommend paying extra for an onsen in your suite although you cant beat the outdoor private onsen for ambience. The set dinner was a culniary delight ...and frankly not much other options in Hirayu if you don't eat in. The only caution is that you'll over indulge in the artistery bthat goes on in the food presentation. Highly recommended.

Family

6/10

Pleasant

02 Aug 2017

Verified traveler

Nice hotel with lack of service

At arrival there was no friendly welcome, just the comment that check in is at 3pm and we have to come back. After 3pm we returned and staff explained a lot of DON'Ts in detail, but not much about the facilities and how to use. Confusing layout made it very difficult to find the room and staff did not guide us there.
During check out we waited 10 minutes unattended at the counter - the staff on duty standing opposite of us just pretend to not see us. Very obvious that they don't want foreigners in their hotel and prefer to only deal with Japanese. Very disappointing.

10/10

Exceptional

03 May 2017

Jay

Great for unwinding

We booked the room with private onsen for three nights and that's so relaxing. The 9 course dinners (Japanese cuisine) (half board) were superb and have certainly exceeded our expectations in terms of quality and quantity. Breakfasts are different every morning too. The cost may be considered high but it's worth it. Not a lot of staff can speak English but should be able to get by. The lady night manager was not particularly friendly but overall the atmosphere was very professional. Highly recommended.

10/10

Exceptional

25 Apr 2017

Kris

OMG. Highlight of our trip.

This was the highlight of our trip. We arrived late, and a young man who spoke perfect English was literally outside with the porch light on waiting for our arrival. He quickly ushered us inside and helped us check-in quickly so that we would not miss our dinner. A very, very nice hot spring hotel. Fantastic amenities.

8/10

Excellent

06 Mar 2017

Verified traveler

A relaxing journey with great food

The public hot spring is not as big as thought. Lucky not mamy guests using the onsen

Partner

8/10

Excellent

23 Apr 2016

Danny

Nice hotel with hot spring

Every aspect of this hotel is great. The only disappointing bits I can think of are that the free ramen served at late night time is not good and the hotel stops serving milk to the guests after using hot spring too early.

10/10

Exceptional

01 Mar 2016

Ng

Quality of service was excellent, WiFi in room will be perfect

Partner

10/10

Exceptional

28 Feb 2026

TZU-YU

飯店設施多元，餐點和房內溫泉相當舒適。
風景美麗

Partner

10/10

Exceptional

24 Nov 2025

???

無料サービスが充実！食事もお風呂もサービスもいう事なし！

10/10

Exceptional

07 Nov 2025

Lene

Super værelse og fantastisk personale - vi kommer helt sikkert tilbage

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

BACOT MASSON FAUCHIER

Tres agreable, onsen dans la chambre, plus un public, plus un exterieur privatisable. Super sejour

Partner

8/10

Excellent

08 Oct 2025

Machiko

スタッフの応対がとても良かった。部屋に戻るのが分かりにくい時、親切に案内してくれた。

Leisure Friends

6/10

Pleasant

16 Sep 2025

Yoko

リニューアル [温泉和洋室]開放式内風呂付…45平米
(大人 1 名、子供 1 名)

10/10

Exceptional

06 Sep 2025

????

スタッフの対応が良かった
館内が清潔に保たれていた
食事が美味しかった
お風呂　最高でした😀

Leisure Family

10/10

Exceptional

21 Aug 2025

Maekawa

部屋風呂、無料の日本酒やマシュマロ、良かったです！朝ごはんだけ、席についた時に出してもらえるようにしたらさらに良かったです。

10/10

Exceptional

05 Aug 2025

??

到着時、土砂降りでしたが玄関で傘をさして出迎えていただき大変助かりました。駐車場に車を移動する主人にも大きな傘を提供してもらえたのでありがたかったです。

お部屋は広々とした和洋室で、大きな窓からの緑が美しかった！
大浴場の露天風呂も楽しめましたが、部屋のお風呂もとても気持ちよかったです。
入る前にお湯の温度を確かめていなかったので熱すぎて急いで水を入れて調整しましたが、部屋で浴槽から溢れ出る温泉に入れるのは本当に贅沢ですね。
朝食もビュッフェではないので落ち着いて美味しくいただきました。朴葉味噌はご飯が進みます。
デザートは最初からセットされていたので、常温で美味しいものか、食後に冷えたものをいただけたら最高だと思いました。

お風呂上がりのアイスや飲み物、日本酒とおつまみの提供などとても嬉しかった。

木をふんだんに使った建物やインテリアが自然と調和してとても気持ちの良いところでした。

Leisure Family

8/10

Excellent

06 Jul 2025

KAORI

温泉がとても気持ちよかった
館内が広くて部屋から大浴場や食堂、ロビーまでかなり遠い。
部屋までのエレベーターをいくつか乗り換えなければならず、位置がややこしい。

Leisure Family

10/10

Exceptional

18 Jun 2025

Chi-Shiou

Everything was great

Friends_and_family Family

10/10

Exceptional

07 Jun 2025

Juan Jose

Espectacular. Excelente hotel cuidan cada detalle, es acogedor, relajante y la restauración de 10 igual que la amabilidad del personal.

Leisure Family

10/10

Exceptional

03 May 2025

Mihoko

全体的に良かったです。

6/10

Pleasant

14 Apr 2025

Shinichi

インバウンド効果でインフレしてることもあるが、価格の割には普通です。
お値段がもう少し安ければ満足度はあるかと思います
逆に言うと、不満点も無いです

Self

10/10

Exceptional

14 Dec 2024

Verified traveler

また訪れたい宿

贅沢に一人で温泉付き和洋室に宿泊しました。
お湯はトロリと、お肌に良い感じ。
部屋からもお風呂からも雪景色を楽しめて最高でした。
部屋の温泉は熱めで、ぬるいのが好みな私には少々大変でしたが、窓を全開にし露天風呂みたいにして、しばらくすればお湯は冷めて適温になります。湯もみ用の棒もあったので、それでお湯をかき混ぜれば、加水せずとも冷めます。

大浴場も気持ちよく、湯上がりにアイスやコーヒー牛乳など自由にいただけるし、熱燗やおぜんざいなどもあって、最高でした！

貸し切り風呂も２箇所堪能し、楽しみ尽くした感じです。

スタッフは若い方が多く、テキパキと動いており、気持ちの良い接客でした。
和風旅館の雰囲気を保ちつつ、システム的にはホテルのようで、気を遣わず一人で過ごしたい私にはピッタリでした。

また、来たいと思います。

Self

10/10

Exceptional

26 Oct 2024

Verified traveler

Everything was great, and the service was nice. However, the private hot spring couldn’t be reserved in advance, so we had to wait until checkout to see if it was available. Also, there was no shuttle bus, which isn’t convenient for someone traveling on foot, especially on a rainy day.

Self

10/10

Exceptional

29 Sep 2024

Qiao

日本、岐阜県文化を満喫できる素晴らしい宿です。

8/10

Excellent

24 Sep 2024

SAKURA

色々な無料サービス、広々としたお部屋、温泉はよかったです。
旅館内の部屋からお風呂、食堂への距離があることと、食事の飛騨牛がイマイチでした。

Leisure Family

2/10

Poor

12 Aug 2024

hiroki

料理が美味しくなかった、、、

10/10

Exceptional

11 Aug 2024

YU

部屋に何ヶ所か蜘蛛の巣が張っていたのは残念でしたが、チェックインが混雑して時間がかなりかかってもスタッフの方が気にかけてくださり、部屋までの案内もとても丁寧で、意識の高いサービス力を感じました。お風呂上がりに無料で牛乳やアイスが食べれたり、陽が落ちるとキャンプファイヤーが見れたり、レストランの料理も美味しくいただき、かなり楽しむことができました。
休憩室にはおもちゃなどがあり小さいお子さんがいる方でも楽しめるのではないでしょうか。

Friends

6/10

Pleasant

04 Aug 2024

shingo

ツインの部屋に家族 3人で泊まりましたが、ベッドに2人と和室に1人でした。それは良いのですが、和室にしかエアコンが無くてベッドルームは夜中は、結構暑くて寝苦しかった。
その他はスタッフも対応が良く、大浴場も料理も満足でした。

Leisure Family

10/10

Exceptional

01 Aug 2024

PO TING

Thanks for the wonderful stay

6/10

Pleasant

15 Jun 2024

Ka Shun

到達時，服務員態度非常好，主動幫助提行李，詳細介紹環境，但是到離開的時候，服務員相當冷淡!而且沒有提供協助，幸好行李不是很重。房間保養不足！tatami相當破舊！

Partner

8/10

Excellent

13 May 2024

dirk

Typical Japanese ryokan with great wellness facility. Rooms are spacious but simple and no tv.
You shouldn’t mind sleeping on the floor but mattress is fine

Leisure Friends

10/10

Exceptional

10 May 2024

Yee Ming

大眾分享

住宿設施一流，環境美觀體驗非常好

Friends_and_family Family

10/10

Exceptional

13 Jan 2024

Emi

Tempatnya bagus,ongsennya juga ok,pas disana hujan salju, sekitar tempat penginapan penuh dg salju,staff nya semua ramah, saat disana cari makan susah
restoran tutup, hanya ada 1 restoran yg buka,tapi saat itu uda tutup jam 6 PM, dinner di penginapan hrus reserved dulu baru bisa, tidak bisa langsung datang, bisa di antar dan di jemput di terminal Hirayu onsen..

Friends_and_family Family

8/10

Excellent

30 Oct 2023

Bosco

之前住高山櫻庵,感覺唔錯,唸住深山會係高一級,點知係同lv, 房普通,景普通,食普通,又冇獨立房,服務都只係普通,同價位由布院已經有高級溫泉旅館

Everything is average, room size and facilities are average, food is average, service is average, if you want try high end onsen hotel , you may consider others. The location is great and close to 上高山

Leisure Family

10/10

Exceptional

28 Oct 2023

KIN MING

The stay was awesome with beautiful room and private onsen. We also enjoyed the public onsen with great scenery!

Leisure Family

6/10

Pleasant

11 Oct 2023

Chienju

房間內有木製泡湯桶，很棒！

平湯車站走過去飯店是下坡，步行時間約7分鐘。飯店也有提供接駁車往返平湯車站。
進到大廳前要脫鞋，鞋子統一領取號碼牌，存放在玄關旁的鞋櫃。
公共泡湯池外有免費提供牛奶、咖啡牛奶、鳳梨汁，與養樂多。
晚餐有飛驒和牛，自己燒烤，當天已經要求加炭火了，但是的炭火還是太小，等很久才烤熟，怎麼烤都是表面都無法呈現金黃色，有點可惜了！

大廳的接待人員在講解住房規則時，我順手拍了照，但是他要求我把有他的照片刪除，記得住宿時，不要拍到工作人員。

Friends_and_family Friends