Name: Royale Chulan Damansara
Address: Jalan PJU 7/3, Mutiara Damansara, 2 12, Petaling Jaya, 47810, MY

8/10

Excellent

10 May 2026

FATIMA CORPORATION

ok.. all good

Partner

4/10

Poor

21 Feb 2026

Kum Hoong

The room is poorly maintained, wallpaper was pencil drawn by some kids, some papers on the back of the bedside tables, toilet was extremely dirty, with mold on the shower floor and shower glass door.

My wife vomit when she first entered the room, the smell was too bad, it feels like it has been not cleaned for a long duration of time. The shower tower is smelly too.

Not free bottle drink water, they just offer filtered tap water from toilet basin… i do not risk my life with unmanaged or under-maintained water filter, so i didnt drink that filtered water, i bought myself mineral waters from marts nearby.

Choose other hotel, there are pretty of options nearby.

Family

6/10

Pleasant

16 Feb 2026

Well Shen

Overall we had a good stay. The rooms are spacious and quiet. Breakfast was good and the service was good. Rooms are old and in need of an upgrade. Cleanliness of toilets in rooms requires more attention. We had flies in our first room, and the hotel assigned us to a cleaner one. Our check in process was smooth, however, the front desk staff member who checked us in required more training.

Leisure Partner

8/10

Excellent

21 Jun 2025

Suppiah

Not too noisy and clean.

Leisure Friends

8/10

Excellent

20 Jun 2025

Chuan Pin

Nice and clean

Business

8/10

Excellent

14 Jun 2025

Ajibola

Had some issues with my room which was fixed by the staff promptly.
The staff was polite.

They have the best cakes in their lobby - easily one of the best I jave had anywhere in the world.

Business_and_leisure Family_with_children

10/10

Exceptional

06 Jun 2025

kenneth mark

Clean good location. Next to.mall

Business

6/10

Pleasant

12 Apr 2025

Jordan

Drabby facility and unhelpful staff.

Business Self

10/10

Exceptional

04 Apr 2025

Ket Yue

The staff here are really helpful and friendly. This hotel is 5 minutes walk to Mutiara Damansara Metro station in a sheltered walkway.

Leisure Partner

10/10

Exceptional

14 Mar 2025

Brent

The staff was very welcoming, helpful, and attentive.

Leisure Self

8/10

Excellent

15 Jan 2025

Jin Ming Alvin

Decent stay

Business Friends

10/10

Exceptional

21 Nov 2024

Mawar Ayuni

Solo Staycation

Overall it has been nothing short of comfortable and lovely stay at Royale Chulan Damansara. I have been a returning guest for many years. The hotel property has shown signs of aging but nevertheless I believe have strived always to keep up with it's service and hospitality every way it can which is achievable only by excellent team of staffs. Well done and keep it up!

Self

4/10

Poor

15 Aug 2024

Kana

Wonder how they got 5 star

The room fridge was not clean, safe was looked and called to open, no one came in time. There was a scale in the room.that doea not work. The flash light was leaking battary fluid. The sink had mold

Friends_and_family Family

8/10

Excellent

22 Jul 2024

Soo Cheng

room large but property is a bit aged.

6/10

Pleasant

18 Jun 2024

George

Close to the mall, the hotel is in need of some TLC, however the room was clean, neat, comfortable and a good size. Staff was friendly and helpful.

Leisure Partner

4/10

Poor

19 May 2024

Paul

Not the best hotel i have stayed in

Well not a good review comming.
The hotel is tired, and need to be updated.
Carpets worn, woodwork rotten, desk loose and stuck to the wall with silicone, office chair had no padding left so could feel bolt, foot stoll seen better days.
Bathroom smelt of waist and aircon was either hot or freezing cold.

Business

4/10

Poor

17 May 2024

Paul

Not the best hotel i have stayed in

Well not a good review comming. The hotel is tired, and need to be updated.
Carpets worn, woodwork rotten, desk loose and stuck to the wall with silicone, office chair had no padding left so could feel bolt, foot stoll seen better days. Bathroom smelt of waist and aircon was either hot or freezing cold.

Business

6/10

Pleasant

17 Apr 2024

Verified traveler

2/5 for \"claimed\" 4star hotel.

The Bad
Wallpaper room 418 is peeling
2 it may have grand lobby alike but the rooms are the opposite
3. personal locker in room 418. not working.
4. carpet abit smelly
5. lack of handtowels
6. tv is small versus the room size wall.
7. old hotels.
8. lift lobby alittle smelly

The Good.
1. close to ikea
2. quiet area

Partner

8/10

Excellent

08 Apr 2024

Ket Yue

We enjoyed staying in the spacious room with a good view. The best part is the walkway from hotel to the Mutiara Damansara Metro station which is the Metro leading to Central station and all the major shopping centres We loved swimming in the infinity pool and watching the views from there.

Leisure Partner

8/10

Excellent

12 Mar 2024

GRANT

The room needs updating, bedside lamp was all broken, upholstery on the furniture was old and torn. Paint on the front door was all old and patchy, this hotel has the potential to be so good but it’s just so outdated. Staff are all friendly.

Business

2/10

Poor

28 Nov 2023

Ng

Maintenace of room
Is lacking

Business Partner

8/10

Excellent

10 Nov 2023

Yong Boo

Impromptu stay

Overall ok but there is only 1 body towel. Usually 4/5 star provide hand and face towel but this hotel doesn’t. Bed is soft. Overall, it is a pleasant stay.

Friends_and_family Family

6/10

Pleasant

26 Sep 2023

Red

The only plus point is that it is quiet and peaceful. But the furnitures and upholstery are outdated with cracks and signs of rotting. The bed sheets had stains. Yikes. The breakfast was good, but it was 3 star at best. Price per night is expensive for the subpar things you get.

Business_and_leisure Partner

8/10

Excellent

21 Sep 2023

Wee Meng

Rooms are spacious. Hotel is conveniently linked to The Curve which is a rather big mall. Close to Pertaling Jaya where the good food is. Room has all the standard facilities you would expect, everything was in working order. Furniture is a little worn and TV is around 29\" which I think is rather small for the size of the room. All in all a pleasant experience.

Leisure Self

6/10

Pleasant

08 Sep 2023

David

I think hotel need some renovation.

Business Self

10/10

Exceptional

01 Jun 2023

TAK HENG

Overall is good

Leisure Family

8/10

Excellent

11 Nov 2022

Millicent

Staff were very friendly and always helpful, but carpets in the hallways a bit smelly I think need a bit more airing! Overall I enjoyed my stay and loved my room and room service!

Business Friends

8/10

Excellent

28 Sep 2022

JENILYN

No deep bath only shower

Business_and_leisure Partner

8/10

Excellent

11 Jul 2022

Khor

Nice environments but he wall paper and some area a bit damaged due to wear and tear. I can imagine how nice it looks when the hotel was new. Generally if you want quiet, safety and walking distance to MRT then this hotel is great for you.

Leisure Family_with_children

6/10

Pleasant

03 Jul 2022

Christine

Property is very run down, there are cracks everywhere. Room has stains on the carpet and luggage area. Floor doesn’t feel clean. Bed is comfortable though. Staff are a bit laid back and slow to response to customers.

Business_and_leisure Family

6/10

Pleasant

20 Jun 2022

Verified traveler

Need major reno

Light bulbs spoilt, power sockets spoilt, lift without security feature (everyone can go to every floor) gym without aircon with only 2 out of 4 threadmills working

Saving grace was buffet breakfast: very good selection and tasty

Friends_and_family Family

6/10

Pleasant

02 Jun 2022

Azmin

great location, great and helpful staff...but amenities and hotel condition is rather bad

Leisure Partner

10/10

Exceptional

26 Apr 2022

SITI NOOR ROSSALWANA BINTI

great stay!

Leisure Family_with_children

6/10

Pleasant

12 Apr 2022

Declan

Facilities are not well maintained

Overall, quite disappointing. The hotel was poorly maintained. Wall paper was peeling, the doors made squeaky noises, the carpet looks worn out, the furniture were damaged. The room also had a musky smell.

Friends_and_family Family

8/10

Excellent

20 Dec 2021

Verified traveler

We checked in at 4PM and yet one room was not ready.

Friends_and_family Family

6/10

Pleasant

15 Oct 2020

LOONG KIT

The room have some stinky smell like carpet are wet before.

Business

8/10

Excellent

14 Mar 2020

HLYK

It was a weird stay this trip
Booked a club room again and had excess to the executive lounge
However I was charged for consuming can drinks in the room’s mini fridge ! When as a guest I could have had it free at the lounge just 25meters from the room
It was real funny 😂 every time I think about it

Leisure Self

8/10

Excellent

09 Mar 2020

Joyce

20% off F&B

Great service as always. They even gave me a 20% discount off my F&B bill when I mentioned I was a silver member . No hassle. It’s good to know hotel are recognizing that FITs are going to bring in the business during these CV19 times...

Business

8/10

Excellent

04 Mar 2020

HLYK

I’ve stayed this at property for nearly as long that it has been around
It’s conveniently located and being near The Curve & Kidszania makes it a good location for families and don’t forget it has it own skating rink
Rooms are getting old and dated though with some rooms requiring a makeover hopefully they could do this in phases so that it will continue to be a go to place to stay
Some areas of the hotel do require immediate attention with floor tiles losing its grouting & popping tiles in other area of the hotel
They do have eateries within the hotel however there are more food choices just steps away
It’ll still be my choice of stay for years to come

Leisure Self

8/10

Excellent

11 Feb 2020

LimBS

Location is good. The Curve is a great place for shopping and entertainment
Plenty of eating places and walking distance to MRT station

Friends_and_family Partner

8/10

Excellent

29 Jan 2020

Malathi

The discounted rate offered for breakfast at the point of check-in was good but it was not made clear that the offer is only valid at the point of check-in.

Friends_and_family Family

2/10

Poor

23 Jan 2020

Verified traveler

Non smoking room but strong cigarettes smell. Especially in the toilet. Carpet was dirty, aircond was not cold and water heater too hot.
When complaint made to the receptionist, no response given. Disappointing as was expected to be well managed hotel.

Business Family

4/10

Poor

10 Jan 2020

Verified traveler

Poor Stay

It was a disappointing stay. The service staff upgrade me to a Premier room due to the poor handling when I called to book my room. However, the premier room that was given to me had fruit flies all over in the bath room. They are stuck to the walls and the floors of the shower and the bathroom and the fruit flies would fly all over you when you use the bathroom. It was disgusting. The hair dryer went dead in the middle of usage when I was rushing off for an meeting and it left me in a desperate situation with half blown hair going for a meeting.

Business

4/10

Poor

02 Jan 2020

Verified traveler

Booked a non smoking room; but the toilet smell constantly like a smoking room

Leisure Family_with_children

6/10

Pleasant

30 Dec 2019

Norlia

No VIP services for Hotel Gold member

I purposely select this hotel because there is an indicator that this hotel offers VIP services for Gold member. However it is very disappointing when they did not offer the VIP services during check in.

Partner

2/10

Poor

28 Dec 2019

samuri

1 star Hotel

My stay this time round was one bad experience for my family, the toilet wasn’t clean with little worms wriggling and Waiting for room service took too Long that I’ve to cleaned them myself. This is the first time I went into a room Without any towels and floor mats. We requested for a change of room but turn to deaf ear as the duty manager wasn’t around, all the time. This is will be our last stay with Royale Chulan.

Friends_and_family Family

4/10

Poor

25 Dec 2019

Verified traveler

Hot water was not hot at all. After numerous informing the receptionist. They could not fix the problem and told that that’s the maximum. Door to the room dose not close properly upon entry and exit.

Friends_and_family Family

6/10

Pleasant

15 Dec 2019

Chun Hsien

We have no bath towel send to my rooms until 11pm and after only telling them 3 times. The house keeping is terrible

Business

2/10

Poor

15 Dec 2019

Verified traveler

Understand that the property is old, but at least upkeep the conditions of the room. The window back out curtain is torn, bathroom sink is clog, the toilet door gives out la huge crack sound when closing, as thou it is going to fall off.

Business Friends

6/10

Pleasant

06 Dec 2019

Thong Chua

Spacious and convenient hotel

We stay there for 3 nights, the hotel is very convenient, ample parking space, spacious room & toilet, good wifi coverage and just next to Mutiara Damasara MRT.

The housing keeping may need some improvement, missing towers on some days, dead insects in the toilet not removed, dustbin not emptied on one day.

Overall satisfactory, will return.

Friends_and_family Family

8/10

Excellent

04 Dec 2019

NH

convenience, lots of eating places, shopping, close to MRT station

Business Self

6/10

Pleasant

02 Dec 2019

Verified traveler

Positives : Room 1208 is big
Negatives: Wallpaper is peeled

Friends_and_family Partner

6/10

Pleasant

18 Nov 2019

Verified traveler

Nothing so special for this so called 4 or 5 stars hotel. The room is spacious and the front counter guy is friendly. However, the room condition need to be touch-up here and there.

Friends_and_family Family

8/10

Excellent

10 Nov 2019

TRACE

Great Location. Near to shopping malls with lots of food options. Friendly and efficient staff. Spacious and comfortable room in a very convenient location.

Leisure Family

8/10

Excellent

09 Nov 2019

Verified traveler

Room is rather old and dated, but clean. Aircon is not too strong

Business Self

6/10

Pleasant

09 Nov 2019

Johndoe

Nothing much, property conditions lil bit old.

Business_and_leisure Partner

8/10

Excellent

03 Nov 2019

Audrey

Easily accessible. Convenient. Linkage to a few shopping malls.

Housekeeping needs to check the fridge and improved in amenities. But for the price I think it is a very good deal.

Friends_and_family Family

4/10

Poor

01 Nov 2019

TAN

When we checked in to Room 826,there was no bath towels in the toilet.On the 2nd day,there was a loud noise caused by the fan in toilet that we had to changed the hotel room in the night cos the technician can’t fix it .When we reach room 1003,the flooring was not even and the light (where the snacks counter is) is out of order!! So called 5 star hotel is just so disappointing and this will be my LAST stay here IN KL in the near future!!

Friends_and_family Friends

10/10

Exceptional

01 Nov 2019

Calvin

Excellent hotel in KL I had ever stayed. They have lived up their VIP status in Expedia. The staff was extreme friendly and was willing to offer help in any ways that they can. They’ll try their very best to offer their help to you. This hotel is Very close to KL SG Buloh - Kajang Ling ( Green ). However i do hope they can implement a 24Hr self service laundry because some traveler may stay for 1 day and after sight seeing they will end up coming back to hotel near midnight and can’t use the laundry services.
I’ll definitely come back to this hotel the next time I return to KL. Hope to see the slight improvement.

Leisure Family

2/10

Poor

30 Oct 2019

Leonard

Poor maintenance to gym. safety hazard

gym equipment in need of serious servicing. worn out and poses safety hazard. sent pictures to the whatsapp +60 16-920 9631 which is supposed a tool for guests to provide feedback for immediate action. however, no reply or ack done even after my checkout.

Family

8/10

Excellent

21 Oct 2019

Family’s

Rooms mini bar fridge not working, bath room basin water block and vent are not working call up hse keeping and operator we waiting time too long for repair, Bath tower need to remind to fill back most of the time are missing?

Leisure Family

8/10

Excellent

12 Oct 2019

Verified traveler

Easy access to almost everything

Friends_and_family Family_with_children

8/10

Excellent

07 Oct 2019

Don

Location

Amazing location and friendly staff

Family

8/10

Excellent

05 Oct 2019

Verified traveler

Standard has fallen since last here.
Breakfast not nearly as comprehensive.
Food was lukewarm at best.

Leisure Partner

4/10

Poor

29 Sep 2019

Verified traveler

I don’t think I’ve ever given a bad review, but this hotel was truly disappointing. The hotel is dated and old. Key card readers for the rooms and elevator didn’t work very well, and sometimes we wouldn’t even be able to enter to room. Some elevator buttons and in room phone buttons did not work.the toilet seat had a crack in it, and hair all over the bathroom. Not to mention dust.

There were no towels or bath mat when we arrived in the room. I had to call reception to get some sent up, twice, because I waited about 20 minutes the first time. The next day when we asked for new towels, they didn’t come at all.

Would not stay again.

Business_and_leisure Family

4/10

Poor

29 Sep 2019

Verified traveler

Service was lax. We arrived and there were no towels, bathroom hanger fell off when we touched it. Safe was not reprogrammed. Breakfast was meh

Business_and_leisure Family

8/10

Excellent

28 Sep 2019

TAN

Check in room no towels. Call housekeeping. Waited 15 mins, call again second times then delivered. Hotel link to the e-Curve shopping mall, Tesco Xtra and restaurants. 1 Utama shopping mall is one train station away.

Partner

10/10

Exceptional

25 Sep 2019

Verified traveler

Good location nice room staff friendly. Swimming pool is nice

Friends_and_family Partner

8/10

Excellent

22 Sep 2019

Verified traveler

very ideally situated

Business Friends

4/10

Poor

10 Sep 2019

Verified traveler

VIP status not recognised. They made me pay for early check in.

Business_and_leisure Family

8/10

Excellent

10 Sep 2019

Jimbocyberdoc

Clean, quiet, located right in the retail hub in Damansara Curve area.

Business_and_leisure Partner

2/10

Poor

02 Sep 2019

Verified traveler

This was the worst hotel I have ever stayed at for what was supposedly “5 star”. I stayed for 5 nights and will never be staying again. The room was not very clean, the sheets had stains on them and smelt like they hadn’t been changed in a while. The breakfast I would not consider edible and they ran out of basic items like bread! The internet did not work in my room causing me to miss business’s calls. When I brought this to the attention of the hotel staff they did nothing but giggled at me. Eventually I brought it to the attention of the hotel management or what I believed to be but was in fact the receptionist management they told me they never had any reports from the operator or reception of an issue. t took the hotel 4 days after calls twice a day to complain to realise that the router near my room did not work. By this time they tried to move my room on my last night! Deplorable service and cleanliness and I would not recommend this hotel to anyone whether for business or pleasure!

Business

10/10

Exceptional

01 Sep 2019

AiNee

My children enjoyed so much

Leisure Family_with_children

6/10

Pleasant

28 Aug 2019

Leong

Leong

The condition of the room was old. Wallpaper crack every where. Sofa a lot of dirt stain and broken. Working chair also broken. The bed also got yellow stain. Wi-Fi was disconnect at midnight and I called the reception but still remain no Wi-Fi all night,

Family

2/10

Poor

13 Aug 2019

Verified traveler

I booked this hotel to our business client. When they checked-in, they find TWO COCKROACH in the room and refrigerator NOT WORKING.We requested to upgrade the room, but they changed room in same condition. Second room's refrigerator was NOT WORKING. We request again to upgrade.. But they sent someone to FIX refrigerator at 3AM... Our client very tired and wanted to leave this hotel...
And I find other COCKROACH at lobby toilet... OMG!!!!
We booked 3 nights but we stayed only 1 night... wasting money... NEVER STAY HERE!!

8/10

Excellent

07 Aug 2019

Verified traveler

I like because is convenient to walk around because of shopping area behind the hotel.
The breakfast is not so well organised, food doesn't value the amount paid.

Business Self

4/10

Poor

28 Jul 2019

Verified traveler

I asked for make over the room but they dont do it, they can inform me if they unable to do it.

Leisure Partner

10/10

Exceptional

19 Jul 2019

Mui Yen

great stay

nice place to stay. though its not locate in the centre of KL city but the surrounding is really convenient. there r foods, convenient store etc jz a few steps of walk frm the hotel.

4/10

Poor

11 Jul 2019

Verified traveler

Ample parking spaces. Lifts to go up the rooms were placed in hidden corners. Air-conditioning in the room didn't work, got a new room but had to personally go down to the lobby to get the keys. Service could be better.

Leisure Partner

4/10

Poor

06 Jul 2019

Verified traveler

Sinki of bathroom water cannot run out.

Friends_and_family Family

4/10

Poor

01 Jul 2019

Verified traveler

You could identify that the property is aging badly and rapidly.

Business_and_leisure Family

10/10

Exceptional

25 Jun 2019

Verified traveler

Got upgraded to a bigger room. Enjoyed the stay. Definitely come back for my next visit.

Friends_and_family Family

8/10

Excellent

24 Jun 2019

Jek Chong

Great for Business Stay

The experience was good, service was top-notch. The facility is aged, probably a fresh coat of paint would have put it in the great zone.

8/10

Excellent

20 Jun 2019

Tan

the room is spacious and clean.
the TV is quite small.

Business Self

2/10

Poor

15 Jun 2019

Mina

Bugs and No hot water

Bugs in the bathroom and no hot water. What more to say.

10/10

Exceptional

26 May 2019

Verified traveler

Spacious and clean.

Leisure Family_with_children

4/10

Poor

26 May 2019

Alessandro

Disappointing

Impressive lobby but rest of hotel rundown dated and dirty. It looks like they do not keep up maintenence. Wall paper peeling off the walls in rooms and rest of hotel arm chairs ripped etc. Also not very clean heavy dust on borders of carpets. They do not supply enough towels in rooms. Breakfast was not good and it was cold service poor in restaurant where we had breakfast. Watermelon tasted like it had been cut with a knife they used to cut garlic. Could not eat it. Asked for a cheese and onion omelet and they didn't have onion which is a staple. We stayed there in 2014 the hotel was lovely but it seems they have not kept up maitenence and cleanliness. Do not recommend it and certainly will not stay there again. Have stayed in many of the Royale Chulan hotels and Royale Chulan Damansara is by far the worse for cleanliness, service and not maintaining it. Such a shame it could be a nice hotel.

Partner

2/10

Poor

26 May 2019

Veronica

Room 406 smells, hair on pillow and bedsheet- suspected no change of bedsheet / pillow case from last guest. Requested for change of room but the new room 929 given was as lousy. Bed facing window and there is no blackout curtain to block the glare/sun and aircond is noisy. For a light sleeper this room is of no comfort at all. My last stay in this hotel.

Partner

8/10

Excellent

06 May 2019

Verified traveler

Conveniently located to mall and MRT. But cleanliness of room need improvement. Air con ducting need servicing, it is to loud to allow a good sleep.

Leisure Partner

8/10

Excellent

30 Apr 2019

Verified traveler

Room is big. Building condition satisfactory. Overall stay is happy.

Business Self

8/10

Excellent

17 Apr 2019

aishahK

Location is good - close to shopping area with lots of food outlets. Also close to a MRT (mass rapid transit) station which means one can get into KL without using the roads (and suffering the traffic jams).
Hotel is old and has a confusing layout but the room was comfortable and quiet.

Friends_and_family Family

4/10

Poor

31 Mar 2019

Verified traveler

i didn’t get room upgraded amd vip benefits as per

8/10

Excellent

18 Mar 2019

Verified traveler

Fantastic location. Property could do a good renovation, it is looking a bit tired. Staff helpfulness and enthusiasm could improve. Value for money.

Leisure Partner

8/10

Excellent

10 Feb 2019

Verified traveler

The location is great for me and there is free car parking for hotel guests.
Unfortunately the kay card system is old and works erratically in the lifts/elevators.
The layout of the property is a little confusing .

Friends_and_family Family

8/10

Excellent

02 Feb 2019

Verified traveler

Hotel is very close to lots of restaurants and shops. Very accessible to the train station

10/10

Exceptional

11 Jan 2019

Verified traveler

Clean and comfortable hotel. Staff were very nice and the band at the hotel bar was very good and entertaining.

10/10

Exceptional

01 Jan 2019

OR

Didn't manage to use the faciltiies
The breakfast was good
Very quite but cosy & comfortable

8/10

Excellent

25 Dec 2018

JAY KING

family friendly hotel

good location, near the curve and Ikea.

breakfast buffet below average, less of choice and if you go at 9am, most of foods are finished and no refill.
hotel lift mal-function, after scan card still unable to click on the floor button. luckily get some help from friendly hotel staff.

overall, hotel room are spacious, clean and comfortable.

Family

8/10

Excellent

18 Dec 2018

Hann

Comfortable hotel, nice food buffet, but unfriendly staff

10/10

Exceptional

17 Dec 2018

Verified traveler

Nice hotel & comfortable.