Name: Deincourt Hotel
Address: London Road, N/A, Newark On Trent, NG24 1TF, GB

10/10

Exceptional

21 Jul 2026

Bukola

We were pleased to find that the family room was bigger than we expected as our kids are 15 and 17yrs old. They both slept comfortable and even enjoyed breakfast which is a big deal for fussy teenagers. Amazing staff, thank you.

Friends_and_family Family

2/10

Poor

29 Jun 2026

Ivan

The staff were excellent. The room very tired, bathroom fittings hanging from the wall. I had a leak above the corridor outside of my room over night it filled thre buckets and flooded the floor, it dripped all night.
The breakfast was so poor not worth having.
The staff all worked with a smile. It’s only because I had a background in hotels that I couldn’t be bothered to complain the staff have nothing to work with. The company directors should take there partners there and stay they would soon have to change things.

8/10

Excellent

22 Jun 2026

Christine

The hotel is minutes away from the centre of Newark. The lobby is inviting, lovely bar area with pool table and spacious dining room. The guests' outside area is clean and a pleasant place to relax. The staff were lovely, friendly and couldn't do enough for you. Our room, although not the biggest, had everything we needed including a fan which was welcome in the heatwave. Breakfast was plentiful and the guy overseeing it was extremely helpful and accommodating making sure everyone had what they wanted.

The car park area and the almost derelict building beside the hotel is a bit off-putting but the hotel itself was fine. A wall light in our room didn't work, the wallpaper on the ceiling showed large patches of damp and the desk/dressing table glass top was cracked in several places. We didn't highlight these issues to the hotel as we were only there for one night. There was a bad drain smell throughout the hotel but I guess the hot weather made this more noticeable.

Overall, it's a decent, friendly hotel and we will be using it again in the future.

Partner

8/10

Excellent

16 Jun 2026

Clive

Very handy for the town centre and plenty of parking on site. A good night's sleep and full English to start the day. All in all good value

Partner

6/10

Pleasant

14 Jun 2026

Rebecca

The website said the hotel had recently been refurbished, however the decor was rather dated. Was unsure of the shower over the bath was just old or they had chosen a colour for the fittings that looked liked aged plastic. Although it was very clean and I had a good night's sleep.

I found it very OFF putting to see a vermin trap outside our room, which made us decide not to eat at the hotel.

Partner

6/10

Pleasant

10 Jun 2026

Ian

Simple overnight Business Travel Hotel, in the centre of Newark

Self

8/10

Excellent

11 May 2026

Toby

Staff very helpful and free

10/10

Exceptional

11 May 2026

Toby

Good breakfast choices friendly staff

Self

8/10

Excellent

09 May 2026

Deborah

I enjoyed the buffet breakfast,plenty of variety but the cooked breakfast left to self serve in bane Marie's I didn't like

Partner

8/10

Excellent

05 May 2026

Samantha

Staff here are where very helpful we booked a family room when arriving into our room there was only a double bed and one single for a family of 4 2 adults and 2 children. The staff were very quick to help and re arranged us a new room without hesitation. We had travelled a lot the day of staying. Decided to eat at the hotel was disappointed that there wasn’t a children menu for our children to pick from.
Couldn’t fault the food was absolutely Devine for dinner and breakfast was lovely to all fresh even though we were a late comer to breakfast fresh breakfast was brought out right away.
Overall happy with our stay. Rooms could do with updating and bathrooms to made not to leak water from the very powerful shower but for a quick one stop shop we couldn’t fault and would highly recommend.
Thank you to the staff for being very helpful and friendly specially having two excited children.

Family_with_children

10/10

Exceptional

28 Apr 2026

Toby

Clean rooms and very helpful staff

8/10

Excellent

12 Mar 2026

Debra

The food was very good & staff were friendly

Self

10/10

Exceptional

01 Feb 2026

Toby

My son stays twice a week and they are very helpful

Self

10/10

Exceptional

07 Jan 2026

Toby

Lovely and friendly

Self

8/10

Excellent

08 Dec 2025

Philip

Staff absolutely brilliant. Room and building need a little tlc but understandable in current economic conditions.

Partner

10/10

Exceptional

03 Dec 2025

Martin

Rooms were clean and comfortable. All the staff were friendly and very helpful. Breakfast was good and the bar had a good selection of drinks.
Great

Business

10/10

Exceptional

29 Nov 2025

Charles

The room was clean. The staff were very friendly and helpful. The breakfast was good and plentiful.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Gareth

Bar well stocked, evening meal excellent

Friends_and_family Friends

4/10

Poor

26 Oct 2025

Richard

Drink options okay/breakfast fair

4/10

Poor

12 Oct 2025

Michael

This was not a great experience and represented poor value for money. The hotel seems to be a converted Masonic Lodge and has been subdivided into 'hotel rooms.' The welcome was friendly enough but the room was dingy and tired given the price. The TV did not work initially and it took the porter 10-15 mins to sort it out. The mattress was old and uncomfortable and I would have thrown the pillows out if they had been mine. Later, when I ventured into the bathroom, I found that one of the two lights flickered with a strobing effect which gave the impression of a scene from a horror movie. By leaving it on I was thankful that it eventually failed completely. During the night a number of guests came in late slamming doors culminating in some revellers arriving back clearly drunk as they proceeded to run up and down the stairs laughing whilst banging the doors. That was at 2 30am, so it was not a restful night. I could not wait to leave and would not dream of returning.

Self

4/10

Poor

10 Oct 2025

Timothy

The place is really dated, needs redecorating and feels a bit 1970. Service was good and friendly. Everything worked (hot water etc) and towels clean. But the place needs investment overall and modern fittings

Business

8/10

Excellent

06 Oct 2025

brian

Had no problem checking in when I arrived late (c23:00) due to travel issues.
Staff were approachable, friendly and helpful.
Breakfast was great.

Leisure Self

10/10

Exceptional

05 Oct 2025

Louise

Great location and facilities, have recommended to all my colleagues and will be booking again!

Leisure Self

10/10

Exceptional

29 Sep 2025

Courtney

Nice hotel

6/10

Pleasant

28 Sep 2025

James

Lovely lady on reception

10/10

Exceptional

28 Sep 2025

Shirley

Drinks and breakfast were spot on bed was so so comfortable as well

Leisure

8/10

Excellent

27 Sep 2025

Simon

Good quality hotel for the price

10/10

Exceptional

13 Aug 2025

Karen

.

Business

10/10

Exceptional

07 Aug 2025

Phil

Amazingly quirky place - great food, great service and a good place to stay

Business

6/10

Pleasant

06 Aug 2025

Verified traveler

Within walking distance of the town centre. A bit dated, with creaky floorboards in the bedroom. My bed was very creaky too, and the mattress was uncomfortable - I could feel every spring. The shower door was difficult to close. The noise from the traffic in the road outside was very noisy - even throughout the night. We didn’t eat at the hotel so can’t comment on that.

Friends_and_family Friends

8/10

Excellent

02 Aug 2025

Iain

Overnight Stay.

Surrounding buildings poor condition, hotel for a 3* ok, staff helpful and friendly, room clean, comfortable bed, but no AC. or shaver socket in bathroom. Food ok and reasonably priced.

Partner

4/10

Poor

27 Jul 2025

David

Old and in need of serious updating. Two bulbs broken, bed awkward to get in and out of. Bath leaking water. Hard towels. Dog excrement on door mat. Breakfast variety was good but slightly overcooked and mushrooms tasted strange. Otherwise staff were friendly and tried to put things right. Would have expected some form of compensation without the need for asking.

Leisure Partner

10/10

Exceptional

26 Jul 2025

Louise

The staff were so welcoming and friendly, great place!

Leisure Partner

6/10

Pleasant

06 Jul 2025

Alastair

The check in staff were lovely and explained everything clearly, the room was ok other than the bedside light not working and the towel rail was hanging off.

Partner

2/10

Poor

29 Jun 2025

Whitney

It was our wedding night, we told the staff before hand, when it came to checking in the gentleman was lovely but we didn’t expect to be out in a small and dark room with no air con and no exciting arrival (we were stood in wedding dress and suit) no congratulations or anything. We just got shipped off to the room. We wasn’t shown where we was going a fellow customer had to show us as they were next door.

We don’t expect a lot of course but a little something when being told on the phone that it was our wedding night would have been nice. We didn’t get spoken to on the way out we just checked out and went home. For the price for 1 night to have a “great experience” was a let down. For what we paid we thought we was going to get more and we was very disappointed. Again the gentleman was lovely who booked us in but the overall experience was disappointing especially for the money.

8/10

Excellent

21 Jun 2025

Gajan

The chap on shift in the evening when we checked in was excellently helpful. It was a very hot night, so upon request he very quickly arranged for 2 fans for the room.

At breakfast, everything was neatly laid out, and anything that wasn't full was quickly topped up once we informed the staff.

Beds were comfortable, shower was fine

The only downside to the property is that it has a stale smell of smoke in the rooms (it's an old building, so the smoke is probably engrained in the brickwork)

A note for the Hotel staff: If you get an air mist humidifier and leave it active for a few days, it will reduce the musty smoke smell.

Business Family

8/10

Excellent

06 Jun 2025

Trevor

There was some confusion regarding the “breakfasts included” part of my booking on arrival. Reception paperwork indicated “room only”. I was asked to provide evidence and it was only due to me forwarding a screenshot to my partner showing bed & breakfast included, that fortunately I was believed.
We had to change rooms due to a damp, musty odour in the initial room but were offered an alternative, which was much better.
Highly recommend the Gluten Free options at breakfast. Andrea & Roy went above and beyond. Thank you.

Leisure Partner

6/10

Pleasant

29 May 2025

Chris

This is a nice clean and friendly hotel. Easy walking distance to the town and plenty of parking.

Leisure Partner

10/10

Exceptional

05 May 2025

The

this hotel is a little surprise. Doesn’t look much from the outside and not helped by being next to a disused building.
However, once you enter it is a very different experience. The hotel is lovely, well maintained and the staff are amazingly friendly and helpful.
We had a family room which was very good, though could do with some better quality bed linen. However, it wasn’t bad at all and we had a pleasant nights sleep.
Although we didn’t use it, the bar looked amazing and breakfast in the morning was lovely. Not 5* but given how much this hotel is, it far exceeds expectations.
If in Newark and you need a hotel, don’t give it a second thought and book.

Leisure Family

8/10

Excellent

24 Sep 2024

David

Just needs a good old update

Great location, hotel looks tired, but food and service was great tbh, doesn’t help with a derelict building and weird parking set up going on

Business

8/10

Excellent

28 Aug 2024

Dale

I was amazed how run down the surroundings area was compared to how it is to be

Friends_and_family Family

8/10

Excellent

25 Jul 2024

gail

Staff really friendly, property easy reached from the A1 which was ideal for us as we were travelling up from London so it was about half way to our destination, with kids on tow broke up the journey just right.

Leisure Family

6/10

Pleasant

01 Jul 2024

Deirdre Alexandra

The lack of internet was a big issue

Leisure Friends

4/10

Poor

26 Jun 2024

Nikki

Read before booking

The staff are not welcoming, and wifi was really poor, not suitable for work visit. I would not recommend it to anyone. The hotel was clean.

Business

8/10

Excellent

25 Nov 2023

Hannah

Friendly stay

Really lovely and friendly staff. Made us very welcome and really kind.
The room was big and functional.

Partner

6/10

Pleasant

16 Nov 2023

Matt

Friendly staff.
Breakfast came 30minutes later than I booked it.
Free parking is good
Easy to get to.
Property need extensive update to fixtures and fittings. Very dated.
Alright for work lads staying over but that’s about it

Business Self

10/10

Exceptional

17 Oct 2023

Patrick

Spacious

4/10

Poor

10 Oct 2023

David

My supposed double room was tiny with only two feet of space around the bed and the decor was very tired and in need of an update.

Leisure Partner

4/10

Poor

09 Oct 2023

Lloyd

To be honest everything was no where close to my expectations. I have slept in some nice places before. I will be more careful when booking next time.

Business Self

2/10

Poor

15 Sep 2023

Jakub

Bad experience

Very poor hotel. University dormitory I was leaving in 20 years ago was about the same standard with the difference that it was £90 for a month, not for a day. Very noisy, flushing toilet waking you at 5am, I could hear phone ringing in the reception. Room number 2 is about 6sq meters. It is claustrophobic. I consider staying in this hotel as one of the life experience that changes you forever. Luckily I was there for two nights. Never again!

Business

4/10

Poor

11 Sep 2023

Tania

The mattress was the worst I've ever tried to sleep on, it was lumpy, dipped in the middle, if there were springs they've gone! I was going to sleep on the floor but the carpet didn't look too nice. I was shattered in the morning, I probably got an hours sleep and had a sore back and shoulder.
I told reception the mattress needs binning, along with the pillows that are old, cheap and lumpy! Not what you'd expect for £100 a night! Pay the extra and go elsewhere, as now I need to spend £50 on a chiropractor and had an uncomfortable and tiring 4.5 hour drive home.
They need air con too, the fan in the room was useless, I shut the curtains as the sun was on that side and the room was like a greenhouse upon check in.
Nice staff though and it wasn't noisy.

Business_and_leisure Friends

2/10

Poor

12 Jul 2023

Sean

One of the poorest hotels I have ever stayed in.

Turning up at the hotel is not a very welcoming site. There is a derelict building next door. I had to park my car around the back of this - my first question to the receptionist was \"Is my car safe there?\". She replied positively. Entering the hotel you are met with a 70's time warp feeling and a smell of old cooking oil. There is also just a stale smell - nothing smelt fresh. It is dark, dingy and could do with a coat of new pain throughout. The stale smell continued to the block that my room was in and indead to my room. The pictures attached are of my room - stains on the bed linen, carpets and gruby shower.
I ordered fish and ships for my dinner. One taste of the fish and I knew that it was not fresh - it was definitly on the turn. I pointed this out to a lady, who said that the batter was a beer batter. No offer of alternative food or that I would not be charged for the food. You have to order your breakfast the night before. I went for the full breakfast. I was concerned because of my experience with the fish. The breakfast was delivered to my table by a man that had serious body odour issues (I smelt it the previouis night on him). It didn't help that he had his thumb squeezed on to my black pudding. So the BO and the thump inprint turned me off my food. As expected when I checked out my dinner the night before was on my bill. I queried this and it was taken off. I showed the receptionist the pictures and she took my email address and said she would show the manager.

Business

6/10

Pleasant

11 Jul 2023

Robert

Arriving from overseas on day and called ahead to request early check-in. Was declined. Eventually got into room 45 minutes before check-in officially opened. Overall the place had a grubby (seen better days) feel to it. Staff was friendly and location suited my purpose for two nights

Leisure Self

8/10

Excellent

20 May 2023

C S

Value for money compared to others in Newark

The hotel was welcoming and it had been refreshed since my last visit. The room was clean and the food, both breakfast and evening meal was wholesome and value for money (although there was no marmalade at breakfast)! I couldn't get the required programmes to work on the TV but this didn't matter because I had my laptop. Overall, the hotel is value for money and I would recommend it.

Self

10/10

Exceptional

18 Apr 2023

ALAN

Excellent in every way, outsides require tidy up, old buildings un kempt.

Business Friends

4/10

Poor

26 Mar 2023

Verified traveler

Really!

Hotel is looking tired. Night porter decided it would be a good idea to play music as he worked, this was at 3am!

Business

10/10

Exceptional

10 Jan 2023

keith

Comfortable and content

We can't praise this hotel enough it so friendly and warming all staff and management couldn't do enough for us enjoyed so much we will be back again we did not want for anything anybody that gives this hotel a bad review doesn't deserve to stay in hotels thank you so much

Partner

8/10

Excellent

05 Dec 2022

David

Very clean -early breakfast at 6.30 am and easy to use heating in room

Friends_and_family Family

8/10

Excellent

26 Nov 2022

Rory

Friendly but dated

The building is a bit dated and could do with a cosmetic refresh, but it has all the facilities you will need.
The food is good value and freshly prepared on site. The bar is comfortable and the service throughout is friendly but unobtrusive.

Self

10/10

Exceptional

21 Nov 2022

Michael

Nice plesent stay, all staff very friendly.

Business

10/10

Exceptional

21 Nov 2022

Dawn

As usual a great stay with great service & friendly staff.

Friends_and_family Family

8/10

Excellent

12 Sep 2022

Hazel

Friendly staff and the food was good. Very nice cooked breakfast. I was happy with my stay.

Leisure Self

4/10

Poor

09 Sep 2022

Nicola

Never again

Oh dear. So outdated and the entire decor is old and tired. Grey net curtains and the Carpet needs a good clean!. We had a built in cupboard for a wardrobe which smelt damp so didnt use it. Big bathroom with an old corner shower cubicle with a manky old shower attachment. On arrival the first words spoken to me were \"Name?\" So i said hello!!. Breakfast was on preorder and unpleasant. Watery poached egg, burnt fried eggs. Overcooked beans. The most herby sausage ever with the most oniony hash brown ever so too many flavors on one plate. Whole place needs a complete makeover.

Friends_and_family Family

2/10

Poor

23 Aug 2022

John

1970's appearance

Very tired hotel, with an aroma of age. Short staffed and not readily available assist.

Partner

6/10

Pleasant

05 Aug 2022

Verified traveler

Second stay here and probably the last....

Not good value for money over £400 for 4 nights b&b for accommodation that was of a lower standard than the budget chains

Partner

4/10

Poor

28 Jun 2022

Verified traveler

Helpful staff. Tired building.

The reviews for this hotel are mixed. The negative ones give a fair description of what to expect. On a positive note a lot of the staff were pleasant and helpful. The hotel itself is tired and the room we were in, 40, definitely in need of an update. It is not a place to stay if you are sensitive to smell. We asked if there was a ground floor room. Our double was small with the bed against the wall. The shower was lukewarm. It was not a comfortable stay. Finally, at check out, I was asked to pay for the room. They could not find a record of my payment through Hotels.com! It was eventually resolved.

Partner

6/10

Pleasant

09 May 2022

Michael

Mike J

Tired hote inneed of refurbishent. Toilet area had a damp smell. Had to get out of bed to turn bed side light off switch was so far away.

Business

8/10

Excellent

12 Apr 2022

Suzanne

Very helpful staff

Leisure Partner

4/10

Poor

05 Apr 2022

Amanda

Staff were great. Hotel very tired and in need of redecoration. Bedroom floor had not been vacuum. Food in restaurant not the best.

Friends_and_family Family

8/10

Excellent

14 Mar 2022

Robert

Visit to friends in Newark

The Hotel is in a very good location and able to walk to the town centre.

An issue with the Hotel room, Number 32 was that it was not double glazed and next to a very busy road. However, the biggest single issue was the exit fire door to the street which was not adjusted correctly. Everyone who left or entered caused the building to shake by the door slamming shut. Not good for sleep at 6.30 am

We took an evening meal in the restaurant with one meal being very nice, but the other meal supposedly a chicken and mushroom pie was made with pulled chicken and not at all good to eat.

Breakfast needed to be ordered the night before. My partner ordered beans on toast and the kitchen staff did not prepare the toast properly, it was soggy mess. The continental selection was very limited and extremely basic for the price

Finally, finding someone on the front desk was very very difficult and getting reception on the phone the same. No sign of my final bill and the payment was taken in my absence. Best Western is a major chain and is failing at this hotel. Shame it is in such good locatiom

Partner

6/10

Pleasant

22 Jan 2022

Damon

A little bit tired

Tired room- needs modernising, but like a spare room at your nans house

Business

10/10

Exceptional

20 Dec 2021

Gary

Exceed expectations

We were a little bit hesitant as there are some mixed reviews online.

But we really enjoyed our stay. the decor is a little dated other than that. The room was clean had all the expected facilities and was warm even on a foggy december weekend.

One commenter mentioned the road noise. our room was in the annex facing London road and while it could benefit from better glazing the road noise didnt disturb our sleep.

Service was excellent. As was the breakfast

Friends_and_family Family

8/10

Excellent

09 Dec 2021

Philip

Trying to do the best they can for guests

One night. It’s perfectly fine for a short stay. Breakfast was a good effort in these Covid times

Self

4/10

Poor

01 Nov 2021

Patrick

Pre order breakfast and time the night before really could do with an upgrade from the 1970 decor had to wait for hot water at breakfast instant coffee lying in a cup for you to use .

Leisure Self

4/10

Poor

22 Oct 2021

Daryll

Do Better!!!

The linen on the beds was absolutely terrible!! The pillows were so flat and old seems to be the first ever set of pillows from when the hotel opened . It was disgusting, The duvet was no better..
Breakfast terrible . instant coffee in a bowl next to a coffee urn, that the waiter refilled with an old mayonaise bucket?? Really?? C'mon BW you can do better than this.

Business

2/10

Poor

16 Oct 2021

Sertorio

It’s is run down . Needs decorating badly . Heating when on u can hear it’s - like a running tap .
Won’t be staying there ever again.

Business Self

4/10

Poor

11 Oct 2021

Verified traveler

Disappointed

The lady on the front desk was helpful, that was about as good as it got. The rooms are dated, not particularly clean and ours smelled as though a dog had been in it. The shower was old and cracked, carpets looked filthy. Not a great experience I'm afraid.

Friends_and_family Family

8/10

Excellent

27 Sep 2021

Daryl

It is what it is.
Budget Hotel

Business

10/10

Exceptional

24 Sep 2021

Sandra

Comfortable stay. Staff very helpful at reducing stress levels to feel like a relaxing break. That good booked for 3 nights stayed for 5 🙂

Friends_and_family Family

6/10

Pleasant

03 Sep 2021

Robert

ok but tired

Good Location however the hotel and surrounding area in need of some TLC. Bedroom was straight from 1980 everywhere needs an overhaul and the derelict buildings make it look realy shabby upon arrival

Business

6/10

Pleasant

29 Aug 2021

Derek

A bit sub-standard

Not a very god start. When I arrived there was no one in Reception and no way to contact them. The first impression as I went up to my single room was of a tired, not very clean stair carpet, and then a musty smell as I opened the door. This seemed to come from the shower. Food was OK, but a single slice of toast for breakfast and having to make coffee from a sachet was sub-standard. Probably wouldn't stay there again.

Self

10/10

Exceptional

25 Aug 2021

Stewart

It was clean, the team were friendly and helpful. One lady in particular was very helpful for us and genuinely friendly asking us how our day was at the festival and helping me to freeze my freeze blocks for my back pack. I think she was the main manager there, always that’s working, I didn’t catch her name though.

Leisure Partner

6/10

Pleasant

16 Aug 2021

Ian

The hotel was very dated it need refreshing

Business

8/10

Excellent

15 Jul 2021

Verified traveler

My stay overall was good, I don’t have many complaints. I had to upgrade my room to a family room at the last minute and they were helpful and made the transition stress free.

First thing I would say is to give the exterior to the site some TLC. The building directly next to the hotel on-site looks grim and as if it’s been abandoned for years. The parking does the job but again needs some cleaning and tidying up, looks very dodgy when you first enter.

My double bed was comfortable however the other two single beds weren’t. The mattresses on them were quite bad, could tell they were old and needed replacing.

The interior of the reception and the hotel room itself is very very dated, and looks cheap and gloomy. A modern touch would make a massive difference!!

Other than that the stay was good, room was a decent size, fairly comfortable and clean.

Friends_and_family Friends

6/10

Pleasant

04 Jul 2021

Beverley

Dated hotel

The staff in this hotel are lovely and friendly.
The hotel is clean but very dated. Squeaky uncomfortable bed, a shower from the 70,s and furniture to match.
Due to Covid, breakfast had to be pre ordered, that proved very efficient, the only downside was inexplicably paper cups!’
We used this hotel as a stopover on the way to Whitby, and it served it’s purpose but one night enough

Partner

10/10

Exceptional

18 Jun 2021

Elizabeth

Best Western Deincourt Newark

The staff at the hotel are really friendly and helpful. Service is second to none. The room we had was big and comfortable. The breakfast was nice too. Lots of choice. I would definitely recommend this hotel as its not far from the town centre (5min drive). This hotel also has a large garden which was nice to sit out in and enjoy a cold drink (it was 28°C at the time)!

Friends_and_family Family

10/10

Exceptional

17 Jun 2021

Andy

Cheerful and helpful staff, Powerful shower. Freshly cooked food.
Thoroughly recommended.

Business

10/10

Exceptional

11 Jun 2021

Verified traveler

FRIENDLINESS AND HELPFULNESS OF STAFF

Leisure Partner

8/10

Excellent

30 May 2021

Mrs A M

Good value for money.

Only spent one night but it was good value for money. Decided to go for the king bed and it was a good choice; very comfortable. The hotel is on a main road so a little noisy but it didn't interfere with a good night's sleep. Breakfast was included; we could choose to have it 'takeaway' or in the restaurant. We chose the restaurant and it quality of the food was good. There was a choice of items and it was delivered hot with foil on to keep it warm (the idea was that you picked a time and it would be ready for then; in reality we were there before it was ready). They were offering evening meal and the bar was open to residents but we didn't use it as it was a short walk into town.

Partner

8/10

Excellent

22 Apr 2021

Verified traveler

Excellent service from the staff.
Good food and drink service.
Bedroom appeared a little dated.

Business

4/10

Poor

29 Dec 2020

rowland

My honest opinion.

On our arrival, they showed us to a room on the third floor that was accessible by only very narrow stairs and both of us being in our seventies and my wife having to use a walking stick was impossible for either of us. When I asked for a change of room, they gave us a room with a double bed that was the smallest double I had ever seen and on the first night, my wife had to sleep on the couch. The carpet in the room was an absolute disgrace and in a filthy condition with stains all over it. The shower was only lukewarm. When I complained, the staff couldn't have been more cooperative and apologetic and moved us into a much better room.This room, although clean and comfortable. The single beds were in a poor condition with springs protruding from the mattress making sleeping very uncomfortable. Overall the hotel beds, fixture and fittings were tired and needed replacing and to my mind the condition was not to the standard of a three-star hotel. Having being recommended Best Western by friends I can honestly say I am very disappointed and unless there was a vast improvement at Deincourt Hotel I would not visit again or recommend it to anyone.

Partner

10/10

Exceptional

27 Nov 2020

Paul

GREAT STAFF

GREAT SERVICE GREAT STAFF

Business

8/10

Excellent

21 Nov 2020

Expedia

Nice Hotel

We stayed for attending a funeral and were pleased that they had food and drink on offer during the lockdown.
The room was OK could be revamped.

Dinner and breakfast was nice.

Friends_and_family Family

4/10

Poor

22 Oct 2020

Peter

Main hotel was fine, annex was not. My room was noisy and the bed very uncomfortable more like a wooden board. The smoke alarm and fire alarm flashing lights made for a poor nights sleep

Business_and_leisure Self

10/10

Exceptional

15 Oct 2020

Celina

Our stay was perfect
It was my husbands 40th Birthday The staff put helium balloons in our room & Box Belgium chocolates
It was very special The room was large king size clean comfy bed perfect thank you so

Leisure

8/10

Excellent

31 Aug 2020

k

Great hotel, needs a bit more cleaning

The toilet flush was leaking and didn't flush properly, nice present for housekeeping!, the heater in the bathroom didn't work, and there was hair and dust in the bathroom. However the bedroom was very warm, with single glazed windows. Lots of parking space and a large selection of breakfast, I mean a very large selection. The garden was nice too. Staff very friendly, I would definitely stay again, but feel the need to let owners know that cleaning could be improved.

Self

10/10

Exceptional

20 Aug 2020

sc

A stop along the way

It was a stop along the way. A really nice priceslessly dated. The service was fantastic. The breakfast was really good and a nice restful garden.

Partner

6/10

Pleasant

11 Jul 2020

Susan

Ok for an overnight

Our first trip away since lockdown, we were very nervous, a member of staff said they sanitize the way they have always done, we felt for ‘sanitize’ read ‘clean’. Reception offered us a bottle of hand sanitizer, which was kind of them. Expected to have my temperature taken, it wasn’t. The plumbing is very noisy and we were woken in the night by other rooms. The hotel was warm, thankfully the windows in the room and bathroom opened. Very little noise from outside. Was pleased to find individual shampoo/shower gel. rather than the all purpose dispenser, but in plastic tubes. Didn’t have any meals.

Partner

10/10

Exceptional

09 Jun 2020

Mark

During shutdown

I have been travelling all over the country during the covid shutdown, and I can say this was the most pleasurable stay anywhere. Check in was great, efficient and yet friendly. The room was fine, it seemed well kept, and up together. An evening menu was available, obviously not the full menu but it had some good options, draught beer was available (food and drink to be consumed in room) i went for 2 courses which was well priced and great quality. And just to top it off a cooked breakfast was available. Whilst these things seem the norm, trust me at the moment they really aren't. I stay in this area 4-5 times a year and i will definitely return here on my next in the area, it was my first visit here but not my last

Business Self

8/10

Excellent

04 Feb 2020

Verified traveler

I slept well, had an excellent breakfast, the staff were friendly, my room had sky sports and WiFi, and the price was good. Overall a great bargain. The hotel could benefit from updating but it was fine for me.

Friends_and_family Family