Name: Best Western Plus Bentley Hotel & Spa
Address: Newark Road,South Hykeham, Lincoln, LN6 9NH, GB

6/10

Pleasant

28 Jul 2026

Roselind

As an overnight stay, it was fine, a shame the pool was closed for refurbishment, and I was there with my 11 year old grandson, so that was a bit disappointing, as there is very little to do round and about, but the room was good, staff lovely, and food fine

8/10

Excellent

28 Jul 2026

Van

For our 4 night stay everything was good. Our room was spacious clean and comfortable. We didn't eat in the hotel as we had catering at the FOCUS festival in Newark. The staff were cheerful and helpful.
Our only gripe was that the lift was out of order for the whole 4 days, so we had a bit of a climb to the 2nd floor.

4/10

Poor

21 Jul 2026

Rachel

The staff here are great and are the redeeming feature of this hotel. I travel a lot, and the room here was in the top 3 of worst hotels I’ve ever stayed in. Super old, and not maintained well at all. Feels like the room they keep back for people who don’t book directly. The window was completely full of webs - reaching to open the window my hand went right through a web, and the sides were covered. I have photos. The floors were dirty, thick layers of dust over every piece of furniture. Very impractical also - the wall where the bed is has no power - and therefore no lights. Bathroom is incredibly mouldy and dark.

Business

6/10

Pleasant

20 Jul 2026

jason

We only dealt with the receptionist and she was very polite and helpful.
The hotel however was very dated. The rooms need completely modernising. There were big cobwebs. Extremely rusty plug hole on the sink. The lampshades on the wall lights were all wonky. We even laughed because we thought we were being pranked and they'd been put like that on purpose.
Beds were clean and comfortable though.
All in all it just needs modernising and the cleaners need to be more conscientious.

Partner

10/10

Exceptional

13 Jul 2026

Neil

Staff: Welcoming, friendly, helpful, efficient and willing to go the extra mile.
Executive Rooms 367 & 369: spotlessly clean and comfortable - good bed and choice of pillows but room a bit faded and dated - needs a bigger TV as distance from bed is too far for comfortable viewing.
Lift out of action - not helpful - Best Western need to sort this pronto
Spa & Pool: closed for refurb - needs sorting.
Breakfast and Bar meals....good.

Partner

8/10

Excellent

04 Jul 2026

Duncan

All good breakfast plentiful, staff friendly

Self

10/10

Exceptional

28 Jun 2026

Richard

Overall great stay. Very warm welcome. Really polite staff. Room was very spacious and clean.
Self service breakfast was good with plenty of options. Bar area was good. Although there was a wedding on and I felt I didn't want to intrude.
Next door there is a huge garden centre. And a hickory's restaurant.
We Would Recomend.

Partner

8/10

Excellent

27 Jun 2026

Khimji

Great hotel with friendly staff and a brand new gym. Plenty of parking space.
Shame the swimming pool has was closed, especially during the heatwave.
It would have been great if the had more choices for vegetarian food.

Friends_and_family Friends

8/10

Excellent

26 Jun 2026

Mark

Great hotel and restaurant staff

Business Self

10/10

Exceptional

26 Jun 2026

Sajad

the staff were amazing and the hotel took on a numbr of my requests and fulfilled them appropriately. The room was nice and location was good

Business

6/10

Pleasant

22 Jun 2026

Arturs

Didn’t include that spa was out of order!!! Other then that it was great!

4/10

Poor

17 Jun 2026

Dave

Lift out of order. Pool spa out of order. Room and bathroom very tired. Room layout was like something was missing. Bed uncomfortable. Only upside was free water and 2 packets of biscuits.

Self

8/10

Excellent

16 Jun 2026

igor

Nice place for a nice
Good restaurant at walking distance

Business

6/10

Pleasant

07 Jun 2026

Elizabeth

Room was clean but very dated with many signs of wear - rust on the shower and towel heater, mould around the silicon on the sink . Old fashioned alarm clock which was so bright and unable to turn off was annonying and had to be covered with a towel. The shared areas and outside also feel dated and showed main signs of wear. Staff were friendly and helpful and breakfast was Ok.

Partner

8/10

Excellent

04 Jun 2026

Victoria

Great room. HUGE bed that I had to combat roll out of.
The pool/gym facilities weren’t available and I didn’t know this before booking but everything else was perfect.

Self

10/10

Exceptional

31 May 2026

Gillian

Excellent hotel. I can't find fault. Stayed with a dog which was great. Staff helpful with everything.

10/10

Exceptional

28 May 2026

John

Convenient for business travel and close to main roads.
Breakfast had a good selection of items from continental offerings to the full fry up

Self

10/10

Exceptional

24 May 2026

Alan

The shower control was basically the easiest to use but it might be beneficial to have a notice above it stating:
\"Water pressure is constant so the knob is to just alter the temperature\"

Partner

10/10

Exceptional

10 May 2026

Catherine

Room excellent, upgraded to executive room, but on 2nd floor, with no lift working. This was OK, but only because we had very light luggage. We really need a ground floor room if there's no lift now, as we are both pensioners sand beginning to experience mobility issues with stairs.

Partner

8/10

Excellent

09 May 2026

Svjatoslavs

Good hotel, easy to get to. Not used any of the amenities, so cannot comment.

Self

10/10

Exceptional

07 May 2026

adesh

Excellent staff well mannered and helpful. Very clean

Partner

6/10

Pleasant

05 May 2026

Kelvin C

Asked for a quiet room but was anything but despite the hotel being virtuallly empty

Partner

8/10

Excellent

29 Apr 2026

Michael

Breakfast was excellent, the rooms are a bit dated & the A/C didn’t work in my room

Self

2/10

Poor

22 Apr 2026

Christopher

Given room by road side and told it met my request for a quiet room.
No hot water

Self

8/10

Excellent

22 Apr 2026

Chris

Good breakfast

Business

10/10

Exceptional

19 Apr 2026

John

Room nice enough. Tv bit temporamental. Pool not open , staff on desk absolutely wonderful . Most impressive I’ve seen for a long while . Didn’t have breakfast or go in bar. Very good value stay .

4/10

Poor

17 Apr 2026

Stuart

Room was not clean, asked to be moved to another room, this one was not that much better and no real apology.

Foot order for dinner was wrong and during my meal I was asked to move table to accommodate a larger party that wanted to eat, not ideal when all other diners are looking at you. I’ve stayed here several times before but this visit was very poor.

Self

10/10

Exceptional

11 Apr 2026

Steven

Reception staff on arrival were excellent, allowing us to book in early. The room was very good; spacious and clean with everything working. After the crematorium service for our friend, the wake was held at BH. There were a lot of people at the wake but the BH staff looked after everyone very well and the food was wonderful. We stayed for a meal with 3 friends in the restaurant and this meal was superb. Delicious food and excellent service. Overall, an absolutely wonderful one evening stay. As close friends of the City of Lincoln Freemen's Guild we are always delighted to use Bentley Hotel and staying overnight for for 2 or 3 days at the BH is a real treat.

Partner

10/10

Exceptional

11 Apr 2026

Margaret

Our stay was so enjoyable. The beds were comfy. The room heater was easy to operate. We had chosen an accessible twin room.

The staff were lovely, we felt very welcome.

We ate in the Jewels restaurant on the 2 nights we stayed and had a mix of the 2 course menu and the bar menu between us. Although we were not there for Sunday lunchtime, there was a plated roast dinner available on the Sunday evening as an extra to the printed menu.

The buffet breakfast was really good and well cooked.

Overall a great stay!

Partner

10/10

Exceptional

09 Apr 2026

Heather

The rooms, staff, service, and amenities were all great. I brought my dog and they were helpful and welcoming.

Pet

6/10

Pleasant

04 Apr 2026

Stuart

!

Self

8/10

Excellent

31 Mar 2026

Mr Andrew N

Friendly Staff

10/10

Exceptional

29 Mar 2026

Lesley

No issue with anything at this hotel. Staff are super friendly. Will be back.

Business

6/10

Pleasant

27 Mar 2026

Rafal

Outdated bathroom with signs of corrosion, silicone should be changed too… Food in the restaurant was nothing special.
GREAT GYM ! One of the best hotel gyms I’ve been to. Well done on that!

Self

8/10

Excellent

23 Mar 2026

Edith

Someone needs to learn how to make porridge if they are to have it on the menu. Apart from that it ticked our boxes.

8/10

Excellent

22 Mar 2026

Ash

Nice enough hotel. Convenient location. Dig friendly. Good rooms.

Friends_and_family Family

4/10

Poor

13 Mar 2026

Marie

The staff are great, very friendly, but the hotel itself is very poor. It’s tired and in need of maintenance. The rooms are not in good order and the bathrooms feel very grubby. Breakfast offer was really poor.

6/10

Pleasant

08 Mar 2026

Owen

Clean budget hotel as none of the facilities are open which isn’t advertised

Partner

10/10

Exceptional

28 Feb 2026

Leigh

Fantastic room, very comfy bed. Great food and friendly staff.

8/10

Excellent

25 Feb 2026

Linda

Lovely staff on reception. There is a bar area with comfortable seating and we felt very welcome. We were given a huge room which was spotlessly clean as was all the hotel which was very nice to see.

Partner

8/10

Excellent

22 Feb 2026

Tony

The staff were extremely helpful and friendly. The room cleaning wasn't as good as it should have been, they didn't clean the toilet or empty bins. I think they just made the bed. Otherwise the stay was fine.

10/10

Exceptional

14 Feb 2026

Michael

Friendly staff, room was ready and in requested location. All clean and tidy

Business_and_leisure

8/10

Excellent

11 Feb 2026

Alan

good

8/10

Excellent

08 Feb 2026

Wisdom

Lovely staff. Decent breakfast. Excellent gym. Good bar with outstanding opening hours. Rooms comfortable but a tad jaded. Didn’t try the pool. Will be back again.

6/10

Pleasant

28 Jan 2026

Stuart

Staff very friendly, good location, very dated room, not very clean.

Business

10/10

Exceptional

26 Jan 2026

Catherine

Yes lovely room

8/10

Excellent

19 Jan 2026

Terry

Our stay was good overall and staff were friendly. We originally booked a ground floor room but we found out that people use the rooms downstairs for dogs to stay. We aren’t dog owners and we have stayed in places where we can smell dogs. We upgraded to an executive suite which was spacious. My wife has limited mobility and the lift wasn’t working, we had some help with moving our things into our room, which was helpful but lots of stairs because the lift wasn’t working.

Overall it was a good place to stay.

Leisure Partner

4/10

Poor

17 Jan 2026

Paul

The room was clean and quiet. The linen and towels fresh. It goes down from there. The fabric of the hotel is tired and the design dates from the 1980s. The carpark is depressing and even a homeless person decided to camp next door in the smokery carpark.

Partner

10/10

Exceptional

16 Jan 2026

Gordon

Everything was great at my first stay at the Bentley.
I did self check in on my journey down and when I arrived the reception lady (Sophie) was nice, friendly and efficient, I paid with my credit card, received my keys and was soon up in my room.
The room was large but a wee bit dated and tired looking but the bed was great. The heating radiators looked outdated but they worked efficiently and the room was always warm and cosy. The bathroom was clean and I've never stayed in a hotel room that had so much water pressure and hotness!! Wow it was scalding until you got used to it. My room shower control wasn't very good and hard to control but once used to it, it was great. Nice hand / body wash too.
I ate once in the dining room and once in the bar area, both were great with plenty choice and everything tasted lovely. The breakfast was fresh and plentiful, brilliant selection.
Unfortunately the spa was closed under renovation but the gym was newly refurbished and was brilliant!
I never tried the Weatherspoons across the road but I did try Hickory's next door, I thought it was fantastic.
I will certainly be back to stay.

Business

8/10

Excellent

06 Jan 2026

Craig

room was clean but a little tired. Heating was via AC unit that took ages to warm up and also very noisy. Good breakfast.

Business

8/10

Excellent

05 Jan 2026

Ray

Froendly reception and dining room staff. Good breakfast choice Room was spacious and comfy.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Ian

.

Leisure Self

10/10

Exceptional

29 Dec 2025

Helen

Staff helpful and courteous. Room very clean

8/10

Excellent

22 Dec 2025

Terry

Clean tidy comfy room if a little tired but overall a good stay well worth the money

Partner

10/10

Exceptional

21 Dec 2025

David

I have to say Olivia and Sophie are 2 of the best receptionists i have encountered anywhere in the world, and we travel a lot. So kind and attentive they were excellent.

Partner

8/10

Excellent

07 Dec 2025

Kelly

There is no pool which is super unfortunate as that's originally at the last booking why we chose this place as not many around that have a pool now which really made them stand out for us. However that being said we did enjoy our stay the first time and have definitely enjoyed our stay again this time, even with some unfortunate events this time. Our kettle appeared to have quite a bit of timescale and what looked like mould however I cannot fault the service as the ladies on reception dealt with the issue quickly and politely. Our electric also went off in the room but this was again sorted promptly and professionally. The service and communication is fantastic and the hotel itself feels like it has a really posh feel about the place. It was beautifully decorated ready for Christmas which was a nice touch. I have to say the room we were in this time was smaller than last time and the bathroom looked a little worn and tired but that being said it didn't affect our stay and we would definitely return again just wear and tear of a busy hotel. The breakfast was absolutely phenomenal and fantastic value for money and again the service throughout breakfast was fantastic the attention to detail from the lady behind us and something looking a little under cooked and taking it straight back was fantastic because the lady didn't complain she was just so acutely aware it didn't look quite right. The choices of food was great and we will definitely order again!! Loved it!!

Partner

8/10

Excellent

07 Dec 2025

Sharon

The bath mat had mould on it and I had to clean the mat and run a clean bath.

Leisure Family

10/10

Exceptional

07 Dec 2025

Ian

An excellent place to stay, satt were superb - nothing was too much trouble for them

Leisure Family

8/10

Excellent

06 Dec 2025

Kathryn

Comfortable but black mould behind handbasin taps. Rust spots in bath. Worn carpet in room

Not happy about photos of shanty towns in the Caribbean in the corridor. Should have been of the City of Lincoln.

Staff friendly and good breakfast

Partner

10/10

Exceptional

04 Dec 2025

R

Friendly and efficient reception. Spacious warm rooms. Plenty of parking

Self

4/10

Poor

03 Dec 2025

Antony

Made me want to sleep with my clothes on…

Business

4/10

Poor

28 Nov 2025

Andrew

The shower heads covered in mould, they are having some building work done and drilling started before 8 a.m.
On the positive side, the bed was comfy and the staff were very nice

Business

8/10

Excellent

17 Nov 2025

Kevin

Reception staff friendly, room spacious and clean, restaurant nice with tasty food. Menu a bit limited and portions a bit small.

Friends_and_family Family

8/10

Excellent

10 Nov 2025

martin

Room clean and bed very comfortable
Staff all friendly and helpful
Buffet breakfast plentiful and hot with good choice

Partner

10/10

Exceptional

10 Nov 2025

Helen

Thoroughly enjoyed our stay here. All the staff were professional, efficient and friendly. Lovely sized bedrooms. Comfortable bed and great shower over bath. Fantastic food. The bar was well stocked and provided a very comfortable area to enjoy a glass of your favourite tipple at the end of the day. Will definitely stay here again when back in this area.

Leisure Family

10/10

Exceptional

09 Nov 2025

Graham

Super

10/10

Exceptional

09 Nov 2025

dean

Very good service

10/10

Exceptional

07 Nov 2025

Helen

Perfect stay, staff friendly, room very clean, tidy with everything you need, bath could do with some fresh silicon around the edges.
Breakfast was excellent, fresh and great choice, great location with lots of parking, will definitely stay again

Partner

10/10

Exceptional

02 Nov 2025

Kevin

Room was nice size, bed super comfy, warm enough, tea making stuff, quite room i had

Self

10/10

Exceptional

31 Oct 2025

Sarah

Fantastic room just extra loo rools need as hadmt been replaced and lack of tea and milk had to ask reception.

Dinkng was ok but restaurant was cold asl them them to out heatjng on . Starter not wkrth £8.50

Partner

8/10

Excellent

31 Oct 2025

Satwant

Breakfast selection was excellent and food was hot

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Heather

Comfy room, excellent food and friendly staff. Only drawback was the lack of a good phone signal, which was fairly critical during this particular stay.

Friends_and_family Family

6/10

Pleasant

28 Oct 2025

Chris

Stayed here many times before.but sadly the breakfasr was tasteless thr sausages bland. tomato overcooked. bacon undercooked.etc etc.wont stop here again

Business Self

6/10

Pleasant

27 Oct 2025

Charly

Spa and pool still out of action. Hotel is tired and dated but staff are doing a great job with what they have. Room is clean. Shower screen leaks badly leaving the floor soaking wet. Breakfast offers great choices. Evening meal, tasty but one 5mm slice of potato with meal is inadequate and an insult.

10/10

Exceptional

24 Oct 2025

Sarah

Very impressed issue with room when arrived but they uograded us and who room and service spot on, so much we have re booked a stay on a return from up north .

Partner

10/10

Exceptional

22 Oct 2025

Veronica

Everything was great

Leisure Family

10/10

Exceptional

19 Oct 2025

Trevor

Staff Fantastic, polite, efficient.
Food very good, both breakfast and evening restaurant.
Parking good, wifi good

Leisure Partner

10/10

Exceptional

18 Oct 2025

Kelly

Fantastic place to stay

The room was much more spacious than anticipated. We were a little disappointed that the swimming pool is no longer available as those amenities drew us into the hotel. The hotel is beautiful inside and out and the stay itself was fantastic only the spa and pool amenities that prevented the stay from being a perfect stay.

Partner

10/10

Exceptional

16 Oct 2025

Eain

The breakfast was average, but the dining area was excellent. Also plenty of easy parking right next to the hotel

8/10

Excellent

12 Oct 2025

Paul

Great stay. Staff friendly and welcoming. Room needed updating

Self

10/10

Exceptional

12 Oct 2025

Pamela

Our trip to Bentley and Lincoln

Room exceptionally clean and comfort level good Only issue we had was heating either too hot or too cold

Service excellent room service excellent
Food good
Very attentive staff
Comfort level good

Partner

10/10

Exceptional

11 Oct 2025

Simon

Overall great stay….clean room, good friendly service together with a great location. Shame the pool & spa was closed.

Leisure Family

8/10

Excellent

09 Oct 2025

Anthony

Enjoyable

Enjoyable stay

Partner

10/10

Exceptional

04 Oct 2025

Owain

Helpful staff, clean and comfortable rooms. Would recommend

Business Partner

8/10

Excellent

28 Sep 2025

Michael

The room itself was good.the onsite however needs work. Area behind sink had brown residue/ staining. Corner above bath had a small patch of black mould and drill holes in tiles that hadn’t been filled. This however was only minor and didn’t spoil my enjoyment or require any immediate action.

The staff were excellent, professional and welcoming.
Breakfast was excellent.
I was disappointed that the pool was permanently closed. I chose this hotel for closeness to the person I visit, and because it has a pool. I’d probably still use it next time because it is convenient and good value for money, but I really did miss the pool…
Over all a very enjoyable place that I have now stayed in 4 times. I

Leisure Self

6/10

Pleasant

24 Sep 2025

Marilyn

Buffet breakfast, not hot, Lukewarm food. Every time.

10/10

Exceptional

21 Sep 2025

Karen

Enjoyable stay! Would recommend

Check in was quick and easy, lady on reception was friendly and professional. Rooms were spacious and clean (apart from an old sock being found in corner of one of the two rooms). Loved the large, comfy bath towels. Beds very comfy. Will stay again.

Friends_and_family Family

8/10

Excellent

20 Sep 2025

Beverley

Everything was great except that the shower head was blocked so I couldn’t really enjoy my shower. Also, someone else’s razor has been left and not binned by the cleaner. Eew! Apart from that, the staff were really friendly, my room was clean and I was shocked how big it was! Would stay again, thanks.

Leisure Self

8/10

Excellent

19 Sep 2025

Leonard

Staff very helpful and friendly. Room clean although bathroom in need of updating. The room we stayed in was very noisy from traffic from adjacent main road.

Partner

10/10

Exceptional

19 Sep 2025

Amanda

We were in Lincoln for a family function. The room was clean and well-appointed. We did not eat in the hotel. There was a large car park right outside. Staff were efficient and friendly. Would stay again if we were in the area.

Leisure Partner

8/10

Excellent

16 Sep 2025

Mrs Theresa

Weekend away

The rooms were spacious, clean, bed was comfortable. The hotel location is quite but a bit difficult to locate

Friends_and_family Friends

4/10

Poor

14 Sep 2025

Terence

Poor show by you own normally high standards

After booking and paying for our room we were notified of the spa and pool being closed… poor show on your behalf as it should have been mentioned beforehand.
Breakfast was chaos as lots of missing items on the self service and huge queues due to this and extremely long waits.
Staff seemed to struggle to top food and drinks up along with cleaning tables so lots of guests couldn’t be seated.

Partner

8/10

Excellent

14 Sep 2025

Glen

Lincoln stay

Good place to stay. A little out of town but easy access. The hotel was a little tired but certainly comfortable enough but the staff were excellent

Partner

10/10

Exceptional

13 Sep 2025

Amanda

Great place to stay

The room was clean and had everything we needed, breakfast was scrumptious, and the staff were very friendly and helpful.
I would definitely recommend it and look forward to staying there again myself.

Partner

8/10

Excellent

09 Sep 2025

Steven

Nice hotel. Friendly staff. Room very noisy from roads

Business Self

6/10

Pleasant

24 Aug 2025

James

It’s okay.

Just a night over after a day at a local day spa. Staff were incredibly friendly. Hotel is just a bit dated. Nothing wrong with the stay but also wasn’t wow’d by the hotel or facilities it’s simply ok. Breakfast was all fresh and hot.

Partner

8/10

Excellent

19 Aug 2025

Janice

Visiting family in the area so a very handy place to stay. Our one negative would be the taps in the bathroom. The shower tap was far too stiff and we really struggled to turn the shower off. The hot tap in the wash basin was also very stiff, but not as bad as the shower.

Partner

10/10

Exceptional

18 Aug 2025

Stephanie

We had a room right at the end of a corridor so it was very quiet considering there was a wedding there. The room was spacious and clean and the air con was great for such a hot weekend. The bed was comfy, the only thing we were missing was an iron and ironing board which would of come in handy. We will definitely stay here again.

10/10

Exceptional

17 Aug 2025

Rob

We had a great stay at The Bentley. Staff were all very friendly and welcoming ,rooms were clean and comfortable. Breakfast was very nice and a variety of choice. Very conveniently placed for Cathedral and Castle.
Only one minor complaint the shower was cold running water but the bath was nice. Maybe someone to take a look at this.

Partner

8/10

Excellent

16 Aug 2025

Susan

Staff was excellent. Food choice were very good, catering to all tastes.

Leisure Partner