Name: Charlotte House
Address: Union Road, Lincoln, GB

10/10

Exceptional

24 Jul 2026

Stephen

Not everyone's cup of tea, its very dated but has so much charm
The staff are amazing and its a short walk from everything in the old town.

10/10

Exceptional

18 Jul 2026

Claudine

What a lovely place. A hidden gem! Such a good location, the staff were really friendly and the room was spacious. There is parking at The Lawns for £10.70 for 24 hours right next door. Very close to the castle, a short walk to the cathedral and lots to do nearby!

Partner

6/10

Pleasant

27 Jun 2026

chris

We paid a lot for a suite. The room was lovely.
However, on arrival, we found somebody elses clothes in the wardrobe..
In the morning, we were very disappointed with the breakfast. There was no cooked breakfast options- it was just cereals / cold meats and the pastries / muffins were very dry. We wished we had gone out for breakfast instead.

The worse thing though was that after we got home, the hotel rang to say that I had left my wallet & bank cards. I was shocked to be told that they had no facility to post it back to me. I had spent nearly £200 for one night but they couldn't find 3 or 4 pound to return my wallet!! Luckily, one member of staff said that she would post it to me herself on her day off, with her own money.

The hotel needs to do better.

Partner

8/10

Excellent

21 Jun 2026

Darren

Everything was fine, but there were a few maintenence issues that need tending to.
Rain shower head went everywhere needs replacing.
Limescale all round the bathtub floor
No fridge or water supplied
No air-conditioning, it was hot as the room is at the top of the hotel
Fantastic for central lincoln

Partner

8/10

Excellent

17 Jun 2026

Sherryl

Location quiet and convenient to old Lincoln. Staff friendly. Bar and public lounge available. Large carpark costs£10 overnight. Continental breakfast could be better. Good coffee shop and restaurant opposite.

Partner

10/10

Exceptional

15 Jun 2026

Gary

Lovely hotel, very clean, good facilities and very friendly helpful staff. Will definitely stay again. Easy parking and convenient for walk to castle and cathedral.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Mark

The go to place in Lincoln

Business

10/10

Exceptional

10 Jun 2026

Mark

Ideal hotel with lovely staff

Self

10/10

Exceptional

23 May 2026

Fern

Absolutely beautiful hotel, the 2 bedroom apartment was really lovely and excavate for money. Breakfast was wonderful, unfortunately it was quite noisy from outside (a Friday night) but the hotel was so nice I’d stay again regardless

Friends_and_family Friends

6/10

Pleasant

23 May 2026

Belinda

Very good size bedroom with separate lounge and bathroom.
Our room was opposite the pub so was very noisy until at least 1am. Ask for a room facing the other way
We stayed 2 nights, housekeeping not great, toilet not cleaned !!!

We understand the hotel has been taken over, it needs money to be spent on it. Its in a great position for the castle and cathedral but its very tired

Partner

10/10

Exceptional

20 May 2026

Fran

Fantastic situation, close to the castle & cathedral.
Parking close by & very reasonably priced.

Partner

10/10

Exceptional

16 May 2026

Lily

The hotel is beautiful and decorated fantastically! All staff are extremely kind, helpful, and accommodating, which makes guests feel truly welcomed. Rooms are stunning and include a little tea-and-snack station, which I adored. The breakfast room was stunning, and the selection was fantastic: pastries, toast, bagels, cereals, fruits, snack bars, and my favourite, a yoghurt parfait. Will definitely be staying again!

Partner

10/10

Exceptional

29 Apr 2026

Debbie

Sofisticated elegant clean and very comfortable. Beautiful rooms with extra lounge rooms with second TV. Lovely showers. Breakfast was simple but fresh well presented and clean. Bars comfy and reasonable prices. Lovely outdoor area with a Stokes Tea room selling lovely food. Amazing Tapas restaurant opposite and a nice pub too. Location is perfect for cathedral and castle especially useful for university graduations. Easy walk to Steep Hill cute shops and the big shopping area. Also there is a little \"secret garden\" in the grounds which is beautiful and a great place to sit and relax. We loved our stay, it was our second visit and would be our first choice for future trips.

Family

6/10

Pleasant

14 Apr 2026

Joanna

The place, location and room were lovely - however the property does not have parking facilities!! And this was why I booked it. Due to an event I couldn’t buy the required ticket and now had to argue a ticket after staying g up and waiting for the parking to activate again.

The parking arrangement should be made much clearer

Self

10/10

Exceptional

13 Apr 2026

William

A little more upmarket than we would normally

8/10

Excellent

12 Apr 2026

Farhan

Parking was easy but not free. Amazing location bang opposite to Lincoln cathedral and castle.

Family

10/10

Exceptional

12 Apr 2026

Colleen

Parking on doorstep affordable 24 hr rate.
Beds very comfortable
Breakfast in a lovely daylit airy room.
Lovely decor throughout building

Family

10/10

Exceptional

05 Apr 2026

Phil

Yes

10/10

Exceptional

19 Mar 2026

Jane

Staff were very helpful. The room was lovely and the beds very comfortable

Partner

10/10

Exceptional

17 Mar 2026

Marlene

Great overnight stay in a Superior Suite. Tastefully Decorated. Nice ensuite bathroom with lovely large shower. Bedroom has a Comfortable bed, which was very high up if you're not that tall :) & a tv. Separate room with Leather settee & a tv. Good space for a Couple. Clean through out. Continental Breakfast was delicious & plentiful. Staff very nice & pleasant. Location Excellent with a carpark on its doorstep. Highly recommend. We would definitely return again.

Partner

8/10

Excellent

15 Mar 2026

rachel

The room was clean but cold - I think the heating should have been on prior to arrival. It was disappointing that the hotel did not offer a deal or free parking with the surrounding car park.

Friends

10/10

Exceptional

22 Feb 2026

Catherinr

Room was beautiful, staff were lovely, breakfast was delicious and location was perfect

Friends_and_family Friends

10/10

Exceptional

26 Jan 2026

Kelly

Great stay, lovely staff - we would come back again.

Friends_and_family Friends

6/10

Pleasant

16 Dec 2025

David

Great location, particularly as we arrived on foot!. Friendly welcome but the suite was tired, with mould behind the bathroom sink and shower. Paint is flaking off the ceiling and the sink tap dripping profusely and noisily which genuinely adversely affected our quality of sleep. Bed mattress very soft. Breakfast was OK with the exception of the fruit; the bananas and grapes were well past their palatable date. Breakfast staff didn't even speak. After just returning from 2 weeks touring Scotland, the unsociable, unfriendly, tired hotel was significantly poignant

Leisure Partner

6/10

Pleasant

15 Dec 2025

Richard

Nice room, courteous staff, slightly strange location.

10/10

Exceptional

15 Dec 2025

P

Very relaxing stay at Charlotte House. The room was comfortable, the staff very friendly and the location perfect for exploring Lincoln old town.

Partner

10/10

Exceptional

09 Dec 2025

Richard

Spacious and well appointed room. Quiet location right in the centre of Lincoln. Staff very helpful as I left something in the room which was found and sent quickly to me.

8/10

Excellent

07 Dec 2025

paul

Good size rooms with a comfortable bed , breakfast was good . Staff helpful especially sally.

Friends_and_family Friends

10/10

Exceptional

04 Dec 2025

Emily

Beautiful hotel full of character. Perfect location for exploring Lincoln, the castle & cathedral. We booked a suite & it was spacious, clean & well decorated.
Breakfast had lots of options, the highlight was the warm fresh pastries. We will visit again.

Partner

6/10

Pleasant

12 Nov 2025

andrew

Arrived at the hotel, it's utterly poor to find, whatever genius decided no signage and nonexistent lighting on the building was a good idea is beyond me. Absolutely no way they don't hear that complaint often. When you Google the phone number it's an 0871 number so wasn't calling that. The entire corridor to my room stunk of BAD body ordur which was mad? Also it said free self parking on hotels and it was nearly a £10 until 9am.

The room was quirky, the shower and bed was great but wouldn't stay again just for the blag of it all and the stinky corridor. Do better guys

8/10

Excellent

06 Nov 2025

Terence

Comfortable room with good facilities

Business

10/10

Exceptional

31 Oct 2025

Mike

The room was a good size. clean and comfortable. The staff were friendly and helpful - my wife thought she had lost a small bag containing 2 keys and the lady on reception went out of her way to look for them - in the event my wife found them at home.
The hotel has an excellent position, close to the castle and the cathedral.

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Richard

Excellent stay

10/10

Exceptional

30 Oct 2025

Charlotte

Comfy room, peaceful location, close to a lovely tapas restaurant and perfectly located for visiting the castle too.

Partner

6/10

Pleasant

25 Sep 2025

Anthony

The bedroom had come away from the hinges so door didn’t close. The shower head was extremely scaled and dirty.

Business

10/10

Exceptional

24 Sep 2025

Alison

Great hotel !

This is a lovely hotel. Great situation opposite the castle, so at the top of the hill!
Continental breakfast of pastries, fruit, yogurt, cold meats, cheese toast. Plenty to choose from.
We had a standard room which was spacious and nicely decorated. Large shower room. The plug sockets had been upgraded to include USB and phone charger sockets so you don’t need a plug.
Just a few minutes walk to the steep hill and then onto the shopping centre and round to the waterfront.
There is plenty of car parking around the hotel but you do need to pay. It was just over £10 for 24 hours, so factor that in if you are on a budget. There is a lovely cafe next to the hotel. A tapas bar, Indian and pub within a stones throw. The Indian restaurant is well worth a trip but book if you can as we had to wait for a table as it’s busy.
Will definitely stay here again. Staff were really friendly. Especially the breakfast lady!

Partner

8/10

Excellent

21 Sep 2025

Darren

Good location for castle and old town, large (paid) car park right outside, friendly staff, clean rooms and continental breakfast.

Leisure Partner

8/10

Excellent

16 Sep 2025

Robert

CThis hotel is situated at the ideal location for a graduation ceremony at the cathedral, but the parking is quite expensive, costing £10.30 per day.

Friends_and_family Family

8/10

Excellent

09 Sep 2025

Nigel

A lovely hotel for our graduation break.

A lovely hotel for our overnight stay. A boutique style hotel recently decorated. The room was a good size with ample space in the bathroom. The continental breakfast set us up for the day. Nice and local to the cathedral and castle. Parking is in the council facility a short walk away. I would definitely stay again.

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

Maxine

This is my second stay at this hotel, and hopefully not the last! The rooms were spotless, facilities are great, top spec bathroom etc etc. The staff are friendly and informative, and to top it all you get breakfast included! Wouldn't hesitate to recommend this gorgeous hotel to anyone travelling to Lincoln.

Leisure Friends

8/10

Excellent

12 Aug 2025

Verified traveler

Ok for price

Overall reasonable for price. Building tired and breakfast could certainly do with an upgrade.

Partner

8/10

Excellent

03 Aug 2025

Gareth

Great room, clean and spacious. Noisy in the morning after 7am due to building work nearby.

6/10

Pleasant

31 Jul 2025

Stephen

Advert shows best room. Reality was underwhelming.

Missing bedside lamp - had to use the one from the desk.
Given a fan/heater unit (sort of aircon) but it didn't work. So, had to have windows open. Then kept awake by staff of bar across the courtyard talking loudly after closing.
Furniture dated - but does match the general feel place.
Excellent breakfast.

Partner

8/10

Excellent

20 Jul 2025

Alexandra

Good hotel just across from the castle. Big car park but over £10 for 24 hours

10/10

Exceptional

02 Jul 2025

Ann

Great

Leisure Family

10/10

Exceptional

30 Jun 2025

Robert

Lovely building, helpful staff, great location

Leisure Partner

8/10

Excellent

29 Jun 2025

Alison

Great stay, building is lovely, staff great.
Could just do with either air con or fans during this heatwave but apart from that hotel was lovely in a fantastic location adjacent to Lincoln Castle

Partner

10/10

Exceptional

25 Jun 2025

Jayne

Great location for castle and cathedral. Lovely area. Friendly staff.

Leisure Partner

10/10

Exceptional

16 Jun 2025

Tatiana

What a superb place! Fantastic location. Lovely rooms. Friendly staff. Couldn’t ask for more. Ideal base for exploring Lincoln, as just opposite the castle and - on the other side of that - the cathedral.

Friends_and_family Family

10/10

Exceptional

14 Jun 2025

Belinda

Quiet comfortable room, friendly helpful staff.

Partner

10/10

Exceptional

13 Jun 2025

Ben

Great place to stay, the young lady who met me when I arrived was lovely. (sorry, didn't catch her name)
if I'm ever in Lincoln again, i will be seeing if they have any space.

Business

8/10

Excellent

14 May 2025

Hazel

Parking is in The Lawns car park and at £10 for 24 hours is reasonably priced.
Check in was very welcoming and everything explained, including the refurbishment being carried out.
The room was lovely, as was the bathroom. Mugs on the tea/coffee tray are a great idea, hotel cups are often far too small! The bed was very comfortable but unfortunately I had trouble getting to sleep as the staff from the restaurant across the courtyard sat outside after closing, talking and laughing until midnight.
Breakfast was a buffet breakfast with yoghurts, fresh fruit, cereals, porridge pots, meat and cheese, bread for toast, and pastries. Also fruit juices, tea and coffee. All more than adequate for most people. The addition of some drinking water in jugs would be great.
Upon checkout, reception wasn’t open and I spent quite a while wandering round trying to find someone to hand the key in to. Maybe a box to drop these in would be helpful if reception isn’t manned.
I would definitely stay again but maybe ask for a room that doesn’t face the restaurant opposite.

Leisure

10/10

Exceptional

14 May 2025

Sop

Nice big bath and big bed
Prefect after wedding retreat

Leisure

6/10

Pleasant

30 Apr 2025

Verified traveler

Good location

Clean, friendly check in and good location are positives.
No lift or air conditioning are negatives. Parking spaces can be a challenge when busy, £10 a day public parking.

Partner

8/10

Excellent

06 Apr 2025

Peter

Decor abit dated, would of been better with choice of cooked breakfast.

Leisure Partner

8/10

Excellent

31 Mar 2025

Rebecca

Lovely place stayed before and this time they are doing the place up so looks nicer.
Bathroom lovely. Continental breakfast is ok.
Friendly staff.

Leisure Partner

10/10

Exceptional

30 Mar 2025

Amy

Lovely building and room, great location by the castle with the Bailgate area next door and very friendly and helpful staff.

Leisure

10/10

Exceptional

30 Mar 2025

Carrie

Perfect stay for exploring Lincoln.

What a lovely place to stay! The staff were incredibly friendly, and our room was spacious and well-appointed. We had a bedroom with a huge, high bed, an en suite bathroom, a walk-in wardrobe, and a separate lounge area. There was a TV in both the bedroom and the lounge, which was a nice touch.

The shower was fantastic—a double-sized cubicle with both a rainforest showerhead and a handheld option, making it a real treat.

Breakfast was included and offered a generous selection: pastries, cereals, fruit, yogurts, toast, meats, cheeses, juice, tea, and coffee. On top of that, you could order hot food from Stokes, the café across the courtyard, and it would be brought directly to your table—such a nice option.

If I had to mention a downside, it would be that some of the decor looked a little tired, with a few areas of peeling wallpaper. However, this didn’t affect our stay at all.

The service was top-notch. We asked for extra coffee and milk for our room, and it was provided without hesitation.

We would absolutely recommend staying here and would love to return. I also have to give a shout-out to the tapas restaurant opposite the hotel—one of the best meals we’ve ever had! The flavors were incredible, and the service was just as impressive. What a treat to have right on the doorstep!

Thank you for a wonderful couple of days—we really enjoyed exploring Lincoln. ❤️

Partner

10/10

Exceptional

11 Mar 2025

Tracey Anne

Beautiful old building Staff down to earth and friendly. Perfectly clean Lovely continental breakfast. Liked it so much booked again for July for Sons wedding

10/10

Exceptional

05 Mar 2025

Joanne

Our go to hotel when staying in Lincoln, we love it there. Thank you.

Partner

10/10

Exceptional

18 Feb 2025

Chris

Short break

A last minute get away. A very historic place to visit. The hotel is in an ideal place for theCastle, Cathedral & old part of the town. Nice hotel, quiet, comfortable with friendly staff.

Partner

10/10

Exceptional

02 Dec 2024

Jennie

Great location, a hotel on its way up

I stayed here recently on a short break in Lincoln. It’s well located in a quiet area very near the castle. The staff were absolutely lovely - friendly and helpful. Stokes cafe and a great tapas restaurant are just across the courtyard and there’s a large pay and display car park behind the hotel if you drive. The hotel is very attractive and is gradually getting investment. My room was one that has already been renovated and was of a great standard. My only criticism would be that the mattress was a bit too firm for me, but that might suit others. The bar area is lovely, and drinks are reasonably priced. The breakfast offer is a continental self serve. If you want a cooked breakfast book a room without breakfast and pop across to Stokes.

Self

10/10

Exceptional

01 Dec 2024

Philip

Elegant

Really friendly hotel ,attentive staff, very roomy

Partner

8/10

Excellent

29 Nov 2024

Verified traveler

Ideal location

First time staying and will definitely be back! Lovely staff who obviously care about the hotel and your stay.

Partner

8/10

Excellent

20 Nov 2024

Dermot

Good rooms and good breakfast. Excellent location.

Business Self

10/10

Exceptional

15 Nov 2024

James

Great stay

Very comfortable room with a view over the quiet courtyard. Check-in was great with friendly and helpful staff. Breakfast the next morning was simple but tasty. If we need a hotel near Lincoln in the future will definitely book here again.

Partner

10/10

Exceptional

11 Nov 2024

Geoff

Lovely staff, nice hotel

Lovely staff, nice room if a little old fashioned and\" lived in\" great location

Partner

10/10

Exceptional

03 Nov 2024

Jonathan

Super place

All excellent .maybe some double glazing to reduce noise from outside would make this perfect

Partner

8/10

Excellent

15 Oct 2024

Christopher

Very friendly receptionist, very nice room with comfortable sofa and bed and lovely bathroom, nice temperature and plenty of control through turning radiator thermostats. Really impressed with the room. Top end shower but the overhead wasn't working properly. Clean and tidy with minimal work needed on decor detail.

Business

8/10

Excellent

13 Oct 2024

Anthony

Excellent shame about parking cost

Excellent hotel, pity about the additional £9.80 car parking cost

Business

10/10

Exceptional

07 Oct 2024

Julie

Excellent stay stuff were amazing with their knowledge and friendly service

Partner

4/10

Poor

25 Sep 2024

Doreen

I was really looking forward to staying here, on arrival the lounge area looked lovely and i was looking forward to seeing the room. That was where the stay was different, the room was in need of updating and the bed a new mattress. Bits were missing of furniture and windows broke. We did sleep one night and the next day we left. We were given a refund for the second night and the staff were very understanding. They had said that they were closing the hotel to renovate the rooms in December. All i can say is that once the room we stayed in has been redecorated it will be a nice place to stay but for now make sure you don’t stay in room 8.

Partner

10/10

Exceptional

23 Sep 2024

Christopher

Very friendly

Staff very friendly while checking in, the suit was lovely too

Partner

10/10

Exceptional

20 Sep 2024

Kay

No discounted parking

10/10

Exceptional

12 Sep 2024

Cheryl

Room, breakfast and service excellent - fantastic view

Friends_and_family Family

8/10

Excellent

05 Sep 2024

liliane

Staff was very helpful. The hotel is being renovated so parts of the building are looking tired and there is no lift but our bedroom was spacious, nicely furnished and had obviously been revamped very recently. Breakfast was good and there was a Spanish restaurant and a coffee shop in the compound.

Leisure Partner

10/10

Exceptional

02 Sep 2024

mervyn

Good location value for money more choice at breakfast but would have preferred a cooked breakfast

Friends_and_family Friends

10/10

Exceptional

01 Sep 2024

Ivan

Friendly and Helpful staff. Greated with a cheerful smile. Nothing to much trouble. Conveniently located for the upper part of Lincoln (Cathedral and Castle area). Room comfortable. Complimentary Continental Breakfast plentiful and a good variety. Very enjoyable stay.

Leisure Family

10/10

Exceptional

26 Aug 2024

Teresa

Hotel

Excellent location

Partner

4/10

Poor

13 Aug 2024

Graham

Check in was impersonal, no interest other than giving our key and paying.
Room is very tired and in need of refurbishment. Carpet uncomfortable on bare feet, no water other than tap and given it was the hottest day of the year no fans or anything to make it more comfortable.
On the flip side very spacious and no other issues.

Leisure Partner

10/10

Exceptional

11 Aug 2024

Lorraine

Great hotel in a good location

Lovely hotel with great rooms. Nice continental breakfast with a good choice of food. The hotel is situated in a great location for access to Lincoln Cathedral and Castle. Check in was friendly and quick. Although you have to pay for parking, there were plenty of spaces available in the car park adjacent to the hotel. We would definitely stay there again if we went back to Lincoln.

Partner

10/10

Exceptional

11 Aug 2024

Kate

Perfect location, a quaint hotel and great service.

Partner

4/10

Poor

07 Aug 2024

Jo

I booked this hotel last minute, researching the hotel. The pictures looked great and the reviews persuaded me to book a room.

The external look of the hotel, looked well kept.

The bathroom ceiling needs touching up and in general the entire room needs a 'spring' clean.

Switching on the TV seemed troublesome. Every time I switched it on, it went into setup mode. I gave up in the end!

The bed was very uncomfortable, especially for the price of the room I paid.

The towels looks old, no softness. so having a shower was uncomfortable with towels that didn't dry properly.

Came down to breakfast, not much selection. The cheese and meats looked stale, the Danishes looked shop bought and the cereals were limited i.e. selection.

Overall, the staff are great and really helpful. Its just a pity about the rooms and the linen.

Leisure Friends

10/10

Exceptional

05 Aug 2024

Teresa

Excellent stay close to everything we did

Partner

10/10

Exceptional

02 Aug 2024

Samantha

Amazing value for the price! The room was so cute. Clean, comfortable, bathroom and shower were really nice, coffee and cookies were a nice touch, blow dryer.
The staff were all very friendly and helpful. Hotel is close to tourist attractions and shopping and food/drink.
Breakfast was great. Bar in hotel was convenient. Overall I would highly recommend!

Leisure Partner

10/10

Exceptional

25 Jul 2024

Poema

Nice hotel, convenient location.

10/10

Exceptional

25 Jul 2024

David

Lincoln

Fantastic location,great rooms with a separate bathroom,small TV lounge and a separate bedroom

Partner

8/10

Excellent

21 Jul 2024

Julie

A quaint and quirky hotel recently acquired by Stokes Coffee Lincoln UK. Previously staff accommodation adjacent to the old asylum, and apparently undergoing some redecoration.
The hotel staff were very friendly, efficient and accommodating.
Breakfast was continental style with plenty of choice, although a cooked breakfast option would have been better. However, the old asylum houses various businesses including a Stokes restaurant, where we enjoyed a tasty al fresco brunch 😋.
Location was perfect, a 2 minute walk to the Castle, a friendly pub and delicious Indian restaurant.
Theres a car park on site, we paid £9.80 for 24 hours.
We loved our 2 night stay ~ perfect for exploring Lincoln. 😊

Leisure Friends

10/10

Exceptional

17 Jul 2024

Julie

Top hotel

Beautiful room .was very clean. Lovely view and bed was so comfortable. Receptionist was really kind .very helpful and had a beautiful smile 😍

Partner

6/10

Pleasant

16 Jul 2024

Verified traveler

The hotel was a lovely location opposite the west gate of the Castle and really close to the Cathedral. Shouldn’t however advertise parking available to then find out it is a public car park charging £9.80 per 24 hours! You need to be aware of this upfront. Listed building so no lift but only two floors so not a problem to us. Continental breakfast very basic and not well stocked. Had to ask for extra cheeses and meats as very low quantity brought out at any one time same as bread for toast etc. The Receptionist also organised breakfast and ran the bar so we had to go to Reception to ask her to replenish breakfast or open the bar. Room spacious and clean however Room 7 overlooks the car park on both sides so not a brilliant view. Okay for a two night stay just to see the city but would not go back for a longer stay.

Partner

8/10

Excellent

13 Jul 2024

johnna

The bed was too hard for me though my partner didnt mind it.

Leisure Partner

4/10

Poor

11 Jun 2024

Nigel

Staff were wonderful but hotel needs an update, paint peeling off the bathroom ceiling and late night noisy pub across the way