Name: Comfort Suites Waycross Area
Address: 1922 Memorial Drive, Waycross, 31501, US

6/10

Pleasant

25 Jul 2026

Marsha

I’ve reviewed this several times but here I go again.I called two other properties before settling on this one. I was looking for an outdoor pool,that was up and running.This property did have what I was looking for so we booked.Get in the pool and it’s very warm, and I was very disappointed.

Partner

2/10

Poor

06 Jul 2026

Roberto

This place is nasty and stinks I wouldn’t ever

2/10

Poor

26 Jun 2026

Luis A

Everything about this place was disappointing for what I paid for one night stay, the approach to the lobby entrance had trash all over , people in groups out in the parking area where drinking alcohol, the lobby floor hadn’t been cleaned the room carpet had stains the bathtub had noticeable dirt ring on it and the most disappointing thing stains on the bedsheets and bathroom towels. NEVER AGAIN will I stay there ☹️😡

Partner

10/10

Exceptional

24 Jun 2026

Christina

Great room

Family_with_children

8/10

Excellent

24 Jun 2026

william

Good

Partner

10/10

Exceptional

20 Jun 2026

Jerry

The staff was excellent. The room was clean was a nice place to stay.

Self

10/10

Exceptional

13 Jun 2026

Jakevia

Clean everything breakfast was great

Partner

10/10

Exceptional

10 Jun 2026

David

Some of the lamps were missing bulbs. Otherwise, adequate.

Self

6/10

Pleasant

31 May 2026

Vontorrie

The staff was amazing. Super friendly and helpful. The room stayed warm regardless of us adjusting the temperature. Not only that, the room was very humid. Felt like the carpet was holding moisture or something. At breakfast, the yogurt they had out was past the expiration date so I didn’t trust eating anything.

Family_with_children

6/10

Pleasant

14 Mar 2026

Michael

The AC and hot water works great. The pool had stuff floating in it. Jets in hot tub was not functioning properly. The front desk personnel were the west part of the stay. One girl who was there when we checked in and was the only person who kept the service from being poor. The other 3 people I dealt with were rude and when you ask them a question they referred you to the manager, who according to the name tag was the person I dealt with last

Business

8/10

Excellent

12 Mar 2026

kris

Csx hub workers stay here, so a little busy.

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Cheryl

1st floor king room was perfect. Comfy bed and pillows.

Partner

4/10

Poor

03 Feb 2026

Robert

Entry doors were broken. We were overcharged from the reservation confirmation. Staff provided poor quality assitance.

Leisure Partner

4/10

Poor

01 Feb 2026

Leighshan

Did not get the room that i booked for. I booked the room with a jet tub and got a regular room. The wifi didnt work. Water did not get hot and had no pressure. Very disappointed to pay that much for that room not to get what i booked and was told that they could not change it.

Family

2/10

Poor

11 Jan 2026

Angela

Staff support was Definitely lacking

Partner

8/10

Excellent

04 Jan 2026

Brenda

did not have breakfast

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Brenda

I didn't have breakfast this stay

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

Heidi

Pool area was filthy. Mud on the decks and there was dirt in the vottom of the pool

Leisure Self

8/10

Excellent

29 Dec 2025

Robert

The trays that hold the coffee bags are the wrong size for the coffee machine in the room. You have to hold the tray in place while brewing.

8/10

Excellent

24 Dec 2025

Larry

The water was barley above room temperature so taking a shower was enjoyable. Coffee could have been a bit stronger.

10/10

Exceptional

21 Dec 2025

SONJA

The receptionist was very polite and accommodating. She was very professional and is an asset to the establishment.

Friends_and_family Family

6/10

Pleasant

13 Dec 2025

James

Slow check in, preoccupied with other problems. Told me to wait one second, waited about 10 min then started ringing bell, Lady came back to desk told me to wait one second. I told her time is up to check me in now. She then checked me in. Room was clean, small clumpy pillows.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Taira

The room was clean, very large and had all of the amenities needed for a hotel stay. Staff was friendly and helpful. There was also an indoor pool on location with a hot tub! The building and parking lot was really clean. This hotel was perfect of an out of town stay for 4 nights.

8/10

Excellent

22 Nov 2025

Charlotte

It was good and a easy check-in and checkout

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Brenda

friendly staff. clean room. plenty of large sized towels. very comfortable bed. spacious king size room.

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Gina

Room clean. Staff was couteous

6/10

Pleasant

12 Oct 2025

Jen

The beds were comfortable and room was spacious. The toilet plugged and water pressure was as lacking in the shower. No one cleaned our room between days. The breakfast was awful as well.

Leisure Family

10/10

Exceptional

16 Sep 2025

Charles

Ok

10/10

Exceptional

11 Jul 2025

Laurence

Friendly staff, clean facilities

Business Partner

10/10

Exceptional

11 Jul 2025

Pon

There was a pull out coach in the room but no sheets, pillows/pillowcases, or blanket available in the room. We got there very late and didn’t want to bother the only visible front desk staff. It would have been best if they were in the room.

Leisure Family

8/10

Excellent

05 Jul 2025

David

Eh

The pool area needs attention. The “hot tub” was luke warm, wet towels all over, and food remnants were all over the place. Issues with the remote control and bedding for the pull out were at the counter, not in the room.

Friends_and_family Family

8/10

Excellent

20 Jun 2025

iris

The place was nice and friendly. The only thing my tub was a little dirty.

Self

6/10

Pleasant

19 Jun 2025

Leigh

Quick check in was great. They knew we had 5 guests and did not have extra linen in room. After asking they brought a fitted sheet and blanket. No pillow, no pillow case or sheet. The blanket had to be 25 yrs old and scratchy. After making a trip down to Libby and time finally got what we needed. Pilot mattress was awful!

Leisure Family

4/10

Poor

12 Jun 2025

Joy

Hotel was dirty and outdated.

Leisure Family

10/10

Exceptional

25 Apr 2025

Keyanna

Absolutely love them!!!!!

Leisure Family

10/10

Exceptional

05 Apr 2025

lee

Very clean, and affordable.

Leisure Partner

6/10

Pleasant

04 Apr 2025

pamela

Dated property, could use maintenance (interior & exterior). Area convenient but not very nice. Bed comfortable, strangely small pillows...

Leisure Pet

10/10

Exceptional

30 Mar 2025

Barbara

Staff was friendly and helpful. Facility was very nice and convenient to highway.

Leisure Family

6/10

Pleasant

30 Mar 2025

Amanda

It was fine for an overnight stay.

8/10

Excellent

13 Mar 2025

Kimberley

Spent one night, very comfortable beds, quiet and comfortable room

8/10

Excellent

09 Mar 2025

Jerome

Very bad breakfast. Hot food lousy.

Self

8/10

Excellent

07 Mar 2025

James J

Great staff. Very quiet.
Only complaint was the small uncomfortable pillows.

Leisure Self

10/10

Exceptional

02 Feb 2025

Stephen

The customer service was excellent. I also enjoyed the breakfast.

Leisure Self

10/10

Exceptional

23 Jan 2025

Sholonda e Mctier

initially i had a problem (sofa had a very unpleasant smell) with the first room upon check in however the staff was very accommodating and change my room without question. my family enjoyed the stay

Leisure

10/10

Exceptional

20 Jan 2025

Judith

It was a great place to stay. Clean and easy to get to.

Leisure Family

8/10

Excellent

03 Dec 2024

Brittany

Quick weekend trip

The rooms are nice sized. There was milder in the shower and a makeup stain on the sheets on one of the beds, the hot tub wasnt working unfortunately, but overall it was a good stay. The beds are very comfortable and the breakfast is good.

Friends_and_family Family

6/10

Pleasant

02 Dec 2024

Barbara

The pillows are very hard.

10/10

Exceptional

09 Nov 2024

Sagrario

Great staff super clean room

2/10

Poor

31 Oct 2024

Victoria

Had to pay another 100 dollar deposit when I got there which was not listed when I paid for the room through the app. The room had not been cleaned there was hairs on the pillows and roaches. Would not recommend anyone stay here for the price i paid it was very over rated.

Leisure Family_with_children

10/10

Exceptional

29 Oct 2024

Myra

The rooms were clean, the staff were helpful and friendly, the beds were comfortable. My grandson enjoyed the pool. Our stay was very pleasant.

Leisure Family

4/10

Poor

25 Oct 2024

randy

Undesirable condition of Room

My experience was poor. The toilet overflowed first day, the a/c would not go off, the telephone did not work, and the TV did not work. Workers came and were able to fix everything but the a/c. I asked management for some discount based on the problems, but he was nonresponsive. Friends who stayed there did not have these problems, however. Breakfast was good.

Business

2/10

Poor

20 Oct 2024

Bruce

Nothing..

Business Partner

8/10

Excellent

13 Oct 2024

Benjamin

This was just after a hurricane. So I expected some inconvenience. The onboarding to over an hour to get registered. Not do to staff, but do to system problems. The room was okay.

2/10

Poor

01 Oct 2024

Torey

They was closed had no power

10/10

Exceptional

02 Sep 2024

Kaye L

Great room for the cost! Convenient location.

Business_and_leisure Partner

8/10

Excellent

11 Aug 2024

Limarys

Another time in Georgia.

It was pretty good.

Friends_and_family Family

4/10

Poor

05 Jul 2024

Sherrie

I never will again

Bathtub was dirty, and phone was broken. Had to ask for the room to be clean and had to go down to retrieve linens for the sofa bed but asked room service for it the day of arrival. The pool was not available. Certainly not worth the $223.

Friends_and_family Family

6/10

Pleasant

19 Jun 2024

diane

It was good

8/10

Excellent

18 Jun 2024

diane

If was fine

Business Self

4/10

Poor

09 Jun 2024

Steven

Bathroom and air conditioner unit need attention.

Leisure Self

6/10

Pleasant

17 May 2024

Arthur

Our room had a smell that we couldn’t identify. Also the couch under the cushions was filled with mildew that looked like it had been there a while. Disgusting!!!

Leisure Family

6/10

Pleasant

11 May 2024

Ashely

I hate that the pool was out of order. One of the main reason I picked it

Leisure Family

6/10

Pleasant

07 May 2024

Robert

The hotel is noce and i stay there about 4 or 5 times a year and seems check in is always an issue. I request pet froendly and its never ready. They have to scramble to move rooms around. This is after i call to tell them. How long is the pool going to be temporally xlosed. Its been like that for over 2 years now.

Leisure Family

10/10

Exceptional

28 Apr 2024

Bobbie

Unfortunately, the pool was closed.

10/10

Exceptional

26 Apr 2024

James

Super clean and in great shape.

4/10

Poor

21 Apr 2024

Alan

room smelled like someone had been smoking pot. Shower - not very clean and. the water backed up into the tub while taking a shower.
trim coming off walls showing dirty wall behind it.

Leisure Family

6/10

Pleasant

13 Apr 2024

Mary

The beds were comfortable. Staff was friendly. Did not like the pillows, carpet was dirty, and the water pressure in shower was terrible.

Business

8/10

Excellent

09 Apr 2024

Tracy

Had a nice stay, room was clean and front desk clerk very friendly. Only complaint was walls very thin, could hear the kids in next room.

Leisure Partner

10/10

Exceptional

06 Apr 2024

Verified traveler

No Complaints

The young lady that works the 3-11 shift was amazing. Our room was clean. Parking was close by (we had a trailer). Beds were comfy. No complaints.

Business

4/10

Poor

25 Mar 2024

Verified traveler

Disappointed.

First night two of the rooms were dirty and beds made were dirty.

Business

2/10

Poor

16 Mar 2024

Julia

Check in was at 3pm, room was not ready until 10pm, we reserved a suite with a sleeper sofa. The sleeper sofa was old and disgusting and not ready, we had to ask for linens at 1030pm and had to make it ourselves after waiting in the parking lot forever for our room to be ready. It was so disgusting that we just all piled in the two beds and let the sleeper sofa just lay. The worst part was the staff did not care, not one bit and offered no reconciliation even when asked. They seriously did not care.

Leisure Family

6/10

Pleasant

15 Mar 2024

Melissa

Not satisfied

The pool and hot tub were broken and we were supposed to be on first floor because we had our dogs but they put us on the third floor and they were constantly cleaning the room besides ys at 3 and 4 in the morning

Friends_and_family Family

2/10

Poor

11 Mar 2024

Heather

The bathtub was broken. The faucet just spun around, no water. Wasn’t able to shower. And the sink in the bathroom didn’t drain well either. The front desk clerk said she would send me something by email to see about a refund but did not.

Leisure Family

4/10

Poor

10 Mar 2024

Jerome

NEVER AGAIN

Several items no longer in rooms(tissue,clock etc) The worst Free breakfast. Very few choice of itema. Was tolld no eggs because the truck did not show up yet. The person preparing food alternated between food area and mopping lobby. No coffee in dining area, had to go to lobby to get coffee (which was not HOT) No Hot water i(only warm) in rooms. I WILL NEVER STAY THEIR AGAIN)

Friends_and_family Family

6/10

Pleasant

10 Mar 2024

Kayla

Decent but no access to all amenities!

Overall the hotel was decent! We were upset at the fact we booked this hotel specifically for the Indoor pool! And after booking and checking in and coming down to use it we were then Informed it was not open and hasn't been open for more than a year! If that is the case we felt it shouldn't be advertised as one of the amenities nor charged as much per night compared to another hotel who did Infact have a indoor pool that was open for their guests! However the rooms were clean and staff were friendly.

Friends_and_family Family

10/10

Exceptional

04 Mar 2024

Geraldine

The atmosphere was very pleasant and I felt comfortable and safe.

Leisure Partner

2/10

Poor

13 Feb 2024

Jonathan

Disappointed

I will never ever ever stay at this establishment again. They require you to pay a deposit for a filthy room. Then you don't get it back for weeks if that. Shady acting staff as well.

Friends_and_family Family

8/10

Excellent

12 Jan 2024

Maria

Staff was very nice and good breakfast.

Leisure Family_with_children

8/10

Excellent

30 Dec 2023

Michael

Six people and a dog, two rooms. clean. side door was out of order , would have been handy for dog. Coffee machine out of order in breakfast area. No biggy, there was coffee in the lobby. breakfast was good.

Business Pet

2/10

Poor

26 Dec 2023

shenika

You need train your people how process payments? You charged me two charges for deposit which interrupted my trip. You dipped into my budget we had planned for our travel. Very disgusted with the outcome of the stay..

Leisure Family

4/10

Poor

25 Dec 2023

Robert

We stay there 6 or 7 times a year to visit family. We have a small dog and request a first floor room and call to make sure they have the message. The woman at the desk had a poor attitude when i brought this to her attention and decided to make sure we were on the 4th floor when the hotel was dead. Plus the side doors dont work and no coffee with the breakfast. No soap and 1 towel in the bathroom. Place is going real bad real fast.

Leisure Family_with_children

4/10

Poor

17 Dec 2023

Dan

Front desk service, day staff great!

4/10

Poor

25 Nov 2023

Darrell

Bathrooms were not very clean

Leisure Self

2/10

Poor

11 Nov 2023

Jesse

Go somewhere else

We have been staying at this hotel for the past few months, about every other weekend.. the first day, we were billed for our room twice, then refunded, no problem accidents happen… the hotel is a little dirty, the hallways and the elevator mainly, with the elevator being disgusting. The pillows are sad, they are half the size of regular pillows. But this past stay, the office ladies were so rude, one I believe to be a manager ( the young lady with glasses) they even wrote something down on our check in paper and laughed. She handed my husband the keys and I asked for my drivers license back and she said there in the room keys, why wouldn’t she hand them to me? I let her know we would not be staying there again and she said I can refund your money, I told her no thank you, because I know the other hotels are booked. After reading other reviews, I realize the front desk staff must be rude to a lot of people
What happened to customer service
And no need to reply to this… because obviously other people have complained about the same stuff and nothing has changed

Friends_and_family Family

4/10

Poor

30 Oct 2023

Kyle

Realized in the morning before I left that the fire alarm was missing in my room. Told the front desk when I left and they didn't seem to care whatsoever. Floors were stained and the pillows on the bed were flat and half sized, for some reason.

Leisure Self

8/10

Excellent

29 Oct 2023

Robert

Definitely the nicest place in Waycross Georgia. Its been recently remodeled so everything is noce and clean and they give a pretty good continental hot food breakfast. No complaints at all and will be staying there again.

Leisure Family

2/10

Poor

23 Oct 2023

Bradley

Property worn out and not maintained. Service people not engaged or particularly helpful.

Leisure Friends

4/10

Poor

07 Oct 2023

Tammy

We requied this suite and a rollaway because there were 4 men. They did not have a rollaway and no sheets for the sofa bed.

Leisure Friends

4/10

Poor

01 Oct 2023

Laquenda

Horrible stay

Front desk staff nasty and rude.. when I checked inn my room the guy that checked me in over charged my card 200 and then when I noticed it I went to front desk the the next morning because I seen what was charged on my card was different from what I was suppose to pay. My Room was old rusty no pillows they put sheets balled up in 5 pillow case on the bed so uncomfortable. And to top it off my car was hit in the parking lot we wake up to it and the black girl at the front was really nasty/ rude would not us see the cameras or officers straight out said no deal with it with the police. People like her will make the company look bad.

Partner

4/10

Poor

29 Sep 2023

carol

Could use some updates

Leisure Partner

2/10

Poor

25 Sep 2023

Shana

Shame on you, I want a refund

When we arrived for check in we were told that on top of the reservation that was already paid for in full that we would be required to pay an additional $100.00 per room deposit that would be charged to a credit card not just held for the incidentals. That we would be reimbursed after our stay. The problem is that this is not mentioned in the reservation. This was not mentioned at all until we had drove 6 hours to the facility for a family members passing. I am not sure why this practice is ok as what if I had already paid the nearly $300.00 for both room and did not have the extra $200.00 for the deposit. I feel that this is very unethical and would NEVER recommend doing business with this company again. After a 6 hour drive I was looking forward to use of the pool and hot tub to unwind. The facilities were closed and not available for use which also should have been mentioned as this was a selling point on the reservation. The check in clerk was not bothered at all about our concerns. One room was not stocked with proper towels, My Uncle had another room that not only had soiled towels and cloths hanging in the shower but also had a pizza still in the refrigerator from the previous occupant. The breakfast that was offered was poor quality. For the service and issues that we had we could have paid half of what we did for just the bed we slept in. Hotels.com needs to remove this place from their list or at least make them be forthcoming with exactly what to expect. 0 stars.

Friends_and_family Family

2/10

Poor

24 Sep 2023

Lizzie

Disgusted

I booked this room for my father to attend his youngest brother’s memorial service. From the time he arrived it was nothing but hassle and disgusting conditions. First started with a security deposit of $100 for “incidentals” that WAS NOT DISCLOSED at time of booking. Then once in the room he saw that all of the amenities that was shown in the rooms photos was not actually there. Upon opening the fridge to put up some drinks, there was an old pizza still stuffed inside!!! The bathroom was stocked with 2 towels, 4 hand towels and 1 wash rag which was STILL WET AND HANGING ON THE SHOWER HEAD!!! Thinking he would go relax a bit in the hot tub…Nope! Pool and hot tub was closed. As if this was not enough, the included breakfast was in no way close to being a breakfast. No serving utensils, “orange juice” was more like dirty water and the only edible food was the tiny muffins. Employees were more concerned with their chitchat than they were dealing with the travelers. BEST WESTERN HAS MY BUSINESS FROM NOW ON!! Nothing COMFORTABLE about this Comfort Suites.

Self

4/10

Poor

24 Sep 2023

Verified traveler

Check in was painfully slow. Front desk was understaffed. Room was clean but only one half of the light bulbs worked. Deposit of $100 for “incidentals” seemed unreasonably high.

Friends_and_family Family

6/10

Pleasant

24 Sep 2023

Jerry

Security deposit

They make you pay a $100 deposit and takes over 1 week to come off credit card I have never had this problem anywhere else they tell you 24 hrs but that is not the case I have stayed there twice and has happened both times I will not be staying there anymore

Friends_and_family Family

6/10

Pleasant

18 Sep 2023

Lakecia

My stay was not the best but also not that bad.

They advertised having a gym. The treadmill didn't have a plug, and the bike and elliptical were broken. The pool stated employees only. The elevator was filthy. The breakfast was pretty good and the staff was friendly. My room was clean and comfortable.

Friends_and_family Family

2/10

Poor

13 Sep 2023

Jordan

Took almost an hour at check in even though I reserved through Expedia and then was asked to come down to the desk twice more due to the clerk not being able to “process” my room payment and then was threatened by housekeeping to be put in jail for not paying for room when i had through Expedia. Was charged twice once on the card for Expedia and then the credit card the desk clerk said I had to use for room fees.

Leisure Partner

4/10

Poor

04 Sep 2023

Bridgette

No pool

Leisure Family_with_children

10/10

Exceptional

02 Sep 2023

Greg

The hotel was clean and quiet. Received good service.