Name: Comfort Suites Jackson-Cape Girardeau
Address: 2904 Old Orchard Road, Jackson, 63755, US

10/10

Exceptional

12 Jul 2026

Tawanna

The room was in great shape

Family_with_children

10/10

Exceptional

21 Jun 2026

Bobby

We stayed at Comfort Suites in Jackson, Missouri, for two nights and had a very pleasant experience overall. The rooms could use a few cosmetic updates and minor touch-ups, but they were clean, comfortable, and well-maintained where it mattered most.

The staff was friendly, welcoming, and helpful throughout our stay. Check-in and any questions we had were handled professionally and with a smile.

We also appreciated how easy the location was to find. DoorDash had no trouble delivering to the hotel, which was convenient after a long day of traveling.

The indoor pool area was clean and well-maintained. While the pool water itself was a little cool, the room was comfortably warm, making it enjoyable to spend time there. The fitness center was also clean, organized, and in excellent condition.

Considering the reasonable price, this hotel offered great value. Between the comfortable accommodations, friendly staff, clean amenities, and convenient location, we were very satisfied with our stay and would gladly stay here again

Family_with_children

2/10

Poor

07 Jun 2026

Megan

Hotel was no clean. Spider webs everywhere. Rooms smelled like mildew. Woke up congested because of the mildew. Do not recommend for the price you can get a much cleaner hotel with better amenities

Friends_and_family Family

4/10

Poor

27 Apr 2026

Angel

Air Conditioning was noisy, the bathroom door did not close. The linens were dingy. The furniture was subpar, lots of damage on them scratches and dings. The carpet was stained and dirty, the bathroom had water damage around the tub and there were cracks in the ceiling drywall.

Family

2/10

Poor

18 Apr 2026

Matthew

It was way below average and was not a cheap property to stay at. Very dirty room, bathroom was disgusting. Breakfast was mediocre. Pool area was even dirty. Front desk clerk was also doing the breakfast area. Wore the same gloves from food area, to front desk, back to food area.

Family_with_children

10/10

Exceptional

03 Apr 2026

Michael

Rooms were clean, AC worked great and the staff was friendly

Friends_and_family Family

4/10

Poor

22 Mar 2026

Jennifer

There was no water pressure, luke warm water both nights. The breakfast was subpar & with an hour left with breakfast the workers refused to refill empty items. Several people complained to no avail. Breakfast area was dirty & two people sitting upfront playing on their phones. We made our first & last stay here!!

Friends_and_family Family

2/10

Poor

22 Mar 2026

Kassondra

Room was dirty. Key kept deactivating

Partner

6/10

Pleasant

14 Mar 2026

Megan

Hotel was ok, not terribly dirty, but not very clean. Chose for the jetted tub in the photo. Come to find out there was no jetted tub in the rooms, it was a regular very old tub that wasn’t quite clean looking, so definitely false advertising. I would absolutely not have chosen this hotel otherwise. No hot water because a pipe burst in the city so we couldn’t shower or use the pool. Not hotels fault, but very frustrating after a long travel day.

Family

10/10

Exceptional

09 Mar 2026

Gary

Beds felt amazing. My family and I had a great time

Family_with_children

2/10

Poor

25 Feb 2026

Monica

Booking was never found by front desk.
Had to contact Expedia.
Expedia had to contact hotel.
Reservation was still not found.
Had to cancel reservation and get refund with Expedia and rebook with the hotel staff.

Family_with_children

10/10

Exceptional

23 Feb 2026

CRICKET

Overall the stay was amazing. Staff was nice easy to work with. Check in progress was fast and simple loved the location!! Quiet street had no issues at all. Definitely would stay again

Family_with_children

4/10

Poor

22 Feb 2026

Nancy

Dirty towel hanging on the bathroom door. Floor was uneven
Not very clean.

8/10

Excellent

22 Feb 2026

Stan

Room was nice and staff courteous. We would stay there again for sure.

Partner

8/10

Excellent

16 Feb 2026

Talarria

Front desk guy was

2/10

Poor

08 Feb 2026

Peggy

Neglected isn’t the word! How about laziness!! The room was not cleaned enough. We had to pull the nightstand out to make and redo plug-ins as the alarm clock wouldn’t charge our phones; the filth behind the nightstand ( mound of dust) a broken pink fingernail; fruit loop; pen; and little papers. The light above the bed didn’t work ; the safety lock on door was hanging half off; the bathroom was half way clean..and there was a cockroach crawling across the floor..I went down to manager on duty and complained. He didn’t seem to care. I had booked for 2 nights and since it was after 8 pm I told him we would be checking out in morning and I wanted my second night cancelled. We pulled the covers back to make sure they were clean to sleep for the night as it was late. Next morning we left early . I got a printed out receipt and will be watching my credit card to make sure there are no other charges as I will dispute them.

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Lori

Room was clean and affordable for one night. The morning person could have been more attentive to me being there for breakfast. No greeting at all and sat on her phone. I was the only one down in the breakfast area. Be more aware of her surroundings while working alone.

Leisure Self

4/10

Poor

21 Nov 2025

Katlyn

Found previous guests items in our room, so it obviously hadn’t been well cleaned between stays.

Business

2/10

Poor

03 Nov 2025

Jon

Dirty

4/10

Poor

24 Oct 2025

Robert

New ownership is not a plus. I have stayed here several times in the past decade and been satisfied each time.
Property is not up to past standards.
Dining area was not clean.
Room was not clean and looked like it hadn't been vacuumed or dusted in a looong time.
Bedding and towels were clean but coffee maker and microwave were not.
Brought issues to staff's attention and they had room cleaned.
Unfortunately, cleaning doesn't get rid of bugs and I here were bugs.
Cannot recommend.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Jacqulyn

Clean and comfortable every time. This is a “go to” hotel

Business

6/10

Pleasant

22 Sep 2025

Mary

Air conditioning was good. It was nice looking inside mostly, but too many noticeably unkept things. Outside of the building unkept. Breakfast area was not the cleanest. Mattress was cheap-ish. Service could have been friendlier.

2/10

Poor

14 Sep 2025

Breanne

Our first room had mold grown on the night stand; along with old food on the floor with ants crawling on it. It also had a crumpled tissue under the bed. When we let them know staff tried to tell us a new room wasn’t possible. We stated that we had a 2 year old who does not need to be sleeping in a room in that state especially with mold. They then give us a second room only to discover there is blood on the sheets of the bed and toenail clippings on the floor. The lights didn’t work either in that room. The staff again tried to tell us a new room couldn’t be given to us we stated it is unsafe to allow a guest to sleep in a bed with someone else’s blood on the bed. They then took us to a third room and we again find bugs and the lights don’t work the carpet is ripped up and there is more blood on the door frame. We had taken pictures and videos of this as evidence. Also as im bent over the night stand the staff is on FaceTime with an unknown person and flips the camera to show my butt to whoever is on the call with them. My friend caught him and we demanded to speak to a manager. They stated we would have to wait until 12:30 the next day to speak with them due to manager going to other properties first. We stated this is an important issue that needs to be addressed and still told us the manger won’t come to speak with us earlier than that. Staff was very rude and also kept trying to interrupt us as we are extremely tired and frustrated. All taking place between 8:00pm-2:00am

Leisure Friends

4/10

Poor

19 Aug 2025

Quantavious

I was promised 2 queen beds and a jacuzzi tub, but got 2 full beds and a regular tub. plus there where ants in the room.

Leisure Family_with_children

2/10

Poor

14 Aug 2025

albert

Staff was very unprofessional. Toilet was clogged in my room and couldn’t find staff to help

2/10

Poor

13 Aug 2025

Connie

Room size was nice
Dirty not clean

Business_and_leisure Partner

10/10

Exceptional

27 Jul 2025

Erica

Very nice and comfortable

8/10

Excellent

25 Jul 2025

Kelley

Kzkdkd

2/10

Poor

24 Jul 2025

Mitsye

Not a place I would stay!!

Room was dirty I asked them to clean it the next day that still was not clean they did not vacuum the carpet they did not sweep the floors it was horrible I WILL NEVER STAY HERE AGAIN!!!

10/10

Exceptional

29 Jun 2025

Jeanne

Great area, fast check in, quiet, very spacious

6/10

Pleasant

23 Jun 2025

John

Requested a room on the east side of the building because the afternoon sun is very hot and bright but was told no other rooms were available.
Tile floors were greasy, air conditioner was very noisy, lighting is room was poor.

Business Self

8/10

Excellent

15 Jun 2025

James

Quiet & Comfortable

Bed was very comfortable and it was quiet. We slept well. Free breakfast and great location if playing at the SportsPlex as only a 2 minute drive away.

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

George

This was a great property.Very clean breakfast was good.Coffee was good.People had stuff.Looking nice rooms were nice and clean.Enjoyed my stay eight forty six a m on september eleventh two thousand and one

Leisure Partner

2/10

Poor

25 May 2025

Verified traveler

Disgusting

It was not great we stayed for one night and reserved 2 beds got there they put us in a one bed had to make them fix that then go in the room dirty q tips on the floor mold on the bathroom walls and the inside pool was freezing cold, and sitting there toe nail clippings all over the ground, the breakfast if they ran out it wasn’t refilled you just are out of luck and our keys of all things never worked on the door we had to keep going to get new ones it was gross and we will never be back

Friends_and_family Family

6/10

Pleasant

17 May 2025

Ottis

Ok

6/10

Pleasant

12 May 2025

GARY

Non smoking hotel that has smoking area at front entrance to door causing non smokers to have to travel thru their disgusting 2nd hand smoke.in order to get inside.

Leisure

2/10

Poor

07 May 2025

Talisha

Dissatisfied

My stay wasn't good at all. I had issues with the cleanliness of the hotel from the hotel entrance throughout the building. The room was dirty and not appealing to the eye. I asked to be moved to another room and found the same issues stained mattress, cover and musty smell. I will not consider this hotel in the future.

Business

4/10

Poor

04 May 2025

Alicia

They want you gone by 9am, not 11am.

I have stayed at this hotel 3 times now. The only issue they have is that housekeeping starts knocking on doors at 9am when checkout isn't until 11am. I was up all night with a migraine and tried to sleep in before my 3 hour drive home, but unfortunately housekeeping was beating on my door waking me and my family up at 9am. Again, this happens every time. I will NOT be back.

Friends_and_family Family

10/10

Exceptional

28 Apr 2025

Janis

I was only there for 5 hours to sleep. It was cozy and clean. I only wish I had more time to rest in my bed.

I’m not sure what the surrounding area was like - probably not wonderful, but there was a police car stationed outside between our hotel and the next hotel. Everything outside was well lit, and I kept my luggage in my car without being concerned.

Business_and_leisure Self

8/10

Excellent

27 Apr 2025

Michael

Our room was clean and the staff was friendly and helpful. Overall satisfactory condition and we would stay here again.

10/10

Exceptional

12 Apr 2025

Linda

Big room on the corner!!

10/10

Exceptional

31 Mar 2025

Heather

V

8/10

Excellent

30 Mar 2025

Terry

Very clean
Breakfast available

Leisure

8/10

Excellent

16 Mar 2025

Verified traveler

King bed room. Lower level

Room looked great when we got there. There was a few things that needed attention. I left them a note.

Partner

10/10

Exceptional

15 Mar 2025

Amy

Very clean. Comfortable. Amenities were good as well.

Leisure Family

8/10

Excellent

09 Mar 2025

Ray

It was ok, but the curtain over window was broke and would not close all the way. No do not distube door sign. Not enough light over coffee

Friends_and_family Family

6/10

Pleasant

25 Feb 2025

Shonda

The rooms were not very clean, the breakfast wasn't ready at 6am like it said and when it was put out the options weren't very good. There was lots of partying Saturday night which meant people in and out of their rooms all night. It was very hard to sleep with the doors slamming every 5 minutes. The staff was never at the front desk, so nothing was addressed or handled.
It wasn't the best experience but it wasn't the worst. Some of the things were out of the staffs hands so they aren't all to blame.

8/10

Excellent

18 Feb 2025

David

Bathroom needs to be fixed-drywall and toilet needs to be cleaned better

Leisure Family

10/10

Exceptional

12 Feb 2025

Jessica

It was clean and quiet. We were in town for a youth sports event. Breakfast was adequate. Staff was friendly. The hotel and location felt safe.

Leisure Family

10/10

Exceptional

11 Feb 2025

Natalie C.

It was convenient to the Sportsplex

Business_and_leisure Family

10/10

Exceptional

21 Jan 2025

Brad

Clean and Comfortable

Clean, comfortable room.... Temperature was perfect and the bed was very comfortable.

Self

2/10

Poor

20 Jan 2025

Selma

No pool towels. Pool water super cold. Staff unfriendly. No explanation for anything. Dirty. Outdated. Would not stay there ever again.

Business_and_leisure Family

10/10

Exceptional

25 Dec 2024

Timmy

great place jackson,mo.

good breakfast, great service, front desk worker was very helpful, even carried bags to and from vehicle for me. Overall Great Place to stay

Self

10/10

Exceptional

18 Dec 2024

Mareesa

Great customer service

Leisure Family_with_children

4/10

Poor

07 Dec 2024

Danielle

The gentlemen that were at the front desk the night of check-in and the next morning were both very polite, but the hotel room was really dirty. I’m talking French fries, someone’s used false eyelashes; ironically, cleaning supplies, etc under the beds — smashed bug guts on the comforter — gaps large enough in the trim and baseboards where you could see bugs and their larva. If it wasn’t already 9:30 when we got there and I had an exhausted nine year old with me, I would have asked to cancel my room, or at least switch rooms. Luckily, there was extra bedding in the closet that was clean. For a hotel that is over $100/night on this site on a Sunday night with hardly any guests, I expect much better. To be fair, I didn’t complain because as I said, we were exhausted and it seemed like they were short staffed. On the plus side, the room was very spacious with nice amenities: fridge, microwave, separate lounging space. The bathroom was fairly gross as well with a lot of wear and tear to it. A serious pest remediation and remodel would do wonders. We didn’t have enough time to use the pool, and with the condition of the room, don’t think we would have anyhow.

Leisure Family

6/10

Pleasant

10 Nov 2024

Daral

It was a convenient stop. The lights on the desk and beside the Sofa did not work. The main light by the bed on left side as you stood at foot of bed facing the head of bed made loud pop and then flickered off and on.

Business Family

6/10

Pleasant

27 Oct 2024

Karla

Started sneezing immediately after arriving. Air/heat unit had bug droppings on it and husband checked filter and was NASTY! Missing light bulb in lamp, fridge didn't get cold, and no soap in bathroom next to breakfast area.

Family_with_children

8/10

Excellent

08 Oct 2024

Carol A

Great for the price

Quiet and comfortable. Room had a few minor problems - brown stains on tub, torn upholstery - but these were minor. Breakfast was okay. Hard to find any staff but they were friendly when found.

Partner

8/10

Excellent

28 Sep 2024

Cindi a

Nice riom

Was a comfortable room

Friends_and_family Family

4/10

Poor

21 Sep 2024

Roy

Not the comfort inn i remember. Cockroaches in bathroom, chain in door busted. Beds are hard as rock, smells like mildew, over head light when you enter room was burned out. Breakfast sucks. Other than that it was ok.

Leisure Family

10/10

Exceptional

08 Sep 2024

Janice

It’s good

Partner

8/10

Excellent

28 Aug 2024

Darryl

Ants in the rooms

Business_and_leisure Family

8/10

Excellent

17 Aug 2024

Eldridge

Its not a place to stay with kids its so quiet and there is nothing close by

Business_and_leisure Family_with_children

4/10

Poor

02 Aug 2024

Brian

The hotel was quiet and the room appeared to be clean mostly. There was mold/mildew on the shower caulk and my first room had a bit of a bug infestation. The bathroom door had water damage at the bottom and was peeling but worked properly.

Leisure Self

8/10

Excellent

16 Jul 2024

stephen c

If you like extra firm bed nice. If not …

Hotel was nice. Bed very firm.

Business Family

4/10

Poor

14 Jul 2024

Tyler

Sheets are not in the best shape and paper was peeling from the ceiling staff always is friendly and allows us to check in early

Leisure Family

8/10

Excellent

13 Jul 2024

Jose Guadalupe

Nice and clean room, the tub was broken though and was not able to take a shower, but just a bath. Also, a couple of lights were broken as well. Hate that we weren't able to swim as the pools closed at 10 and we were late to arrive, but love the fact you can check in anytime after 3

Friends_and_family Family

8/10

Excellent

20 Jun 2024

TIMOTHY

Enjoyed pool and exercise room,room was comfortable and clean

Leisure Family

6/10

Pleasant

15 Jun 2024

Diane

Lobby and hallways appear to have been recently refreshed with new carpet and paint.
Our room was in serious need of renovation however it appeared clean until we pulled out the sleeper sofa; it hadn't been cleaned behind for a while.

Leisure Family_with_children

4/10

Poor

10 Jun 2024

Vicki

The bathroom floors were gross. There were dried up contacts stuck to the floor. Floor was dirty with what looked like urine dried up.

Leisure Self

2/10

Poor

07 Jun 2024

Verified traveler

No Show Bad Weather Trip

I need someone to contact me ASAP because I didn't stay at all. I called the hotel & they said i need to get with the 3rd party to refund the 2nd night .

2/10

Poor

21 May 2024

Yvette

Just no smh ok for one night only if must

Leisure Partner

2/10

Poor

19 May 2024

Ellen

Just AWEFUL HIDDEN FEE

Upon pd ahead arrival they wanted to charge an extra $150 . My husband is blind veteran with a 15 lb service dog .. they argued with my husband that we couldn’t stay without the extra $150. They said it was a deposit for damages; my opinion, it was an extra fee that wouldn’t be returned. This was never disclosed ahead of time in communication with the hotel. The bed was horrific , so uncomfortable,, the shade on window was torn when we came in the room and I made front desk aware but they wouldn’t come and verify that. Breakfast was non existent at 8:05 am. No one resupplied the food we had coffee and left. I’ll never stay in this hotel chain again.. being seniors and a blind military veteran, we were treated terribly

Partner

2/10

Poor

19 May 2024

Erika

This was one of my worst experiences in hotel! First of all the place was not very well Kept, and Secondly, there was people donw the hall fighting and yelling. They also had kids running down the hall until midnight. There's not much of a selection for snacks or food at the hotel either.

Leisure Self

2/10

Poor

13 May 2024

Verified traveler

ANTS

1st of all they required a 150 deposit which was not stated on the site. 2nd there were ants in the room

Friends_and_family Family

10/10

Exceptional

12 May 2024

Verified traveler

Clean comfortable room

Business

8/10

Excellent

30 Apr 2024

Steven

It was clean

Leisure

6/10

Pleasant

28 Apr 2024

Damien

Nice bed but not welcoming.

The bed was very comfortable and the room was spacious and up to date. The tv was a great size and the HBO channels were ample for my stay. The breakfast area was messy and not very welcoming. The eggs weren’t cooked all the way and the sausage was either under cooked or hard. The pool area was very noisy with guests planning loud music that could be heard on the second floor where my room was located. The front desk workers weren’t very friendly or welcoming.

Business

8/10

Excellent

24 Apr 2024

Andrew

Comfortable, convenient and relaxing base for visiting Jackson and Cape Girardeau - friendly & helpful staff

Leisure Partner

8/10

Excellent

19 Apr 2024

Kerwin

Clean location for my purpose

Leisure Family

10/10

Exceptional

18 Apr 2024

Thaddues

The female receptionist was extremely helpful!

4/10

Poor

11 Apr 2024

Philip

We chose this hotel because of the pool and the king bed option. Unfortunately the pool was a disappointment because of the pool temperature which was frigid, When we asked the desk person about this, they replied that the owner wanted to keep the pool cold because of the cost of heating the water.

Leisure

10/10

Exceptional

08 Apr 2024

Daniel

Great stay.

4/10

Poor

07 Apr 2024

Jay

Good but shower didn’t drain.

Everything was good except the shower did not drain. They came to fix it but it didn’t fix. Then wanted to come back in and fix after we were back and ready for bed.
Otherwise the staff was friendly and the place was clean and comfortable in the room. The breakfast was a little iffy and not the cleanest.

I asked for a partial refund due to the shower not draining and was never contacted back by the manager.

Friends_and_family Family

2/10

Poor

18 Mar 2024

Ryan

Don't waste your money

The pool was ice cold and they had no blankets at the front desk.

Friends_and_family Family

6/10

Pleasant

19 Feb 2024

Mike

Ok

Place was quiet and pretty comfortable.. And convenient location for our event.

Shower had no vent, so the bathroom was a sauna. Breakfast was not good.

Friends_and_family Family

10/10

Exceptional

02 Feb 2024

MARY

Nice travel option!

8/10

Excellent

07 Jan 2024

Stephanie

Clean, comfortable. Only complaint is that the room was booked for 3 people (king and sofa bed), but I had to argue for a third bath towel when there was only 2. Front desk said they were fully booked, and almost out of towels, but I felt we should at least have a towel for each person registered…. Anyway, he eventually gave us one. Everything else was great.

Leisure Family

2/10

Poor

11 Dec 2023

Linda

Arrived with confirmed reservation but hotel had no reservations for us or a room available.

Leisure Family

4/10

Poor

11 Nov 2023

Thomas

Stayed here a few times, but last time our room wasn’t as clean as I liked

Business Family_with_children

2/10

Poor

08 Nov 2023

Kristopher Lindsey

Bed Bugs in multiple rooms!!

A group of us all booked rooms at this hotel. ..upon moving blankets back, there were bugs in every bed. In all the rooms our group booked. When this was brought to the attention of the front desk attendant, their response was “yeah, they come and go” WHAT? Hotels.com refunded me the points I used for the stay but the hotel would not refund me the remaining balance. Completely and utterly disgusted that this was handled so poorly. 0/10 would NOT recommend.

Friends_and_family Family

6/10

Pleasant

03 Nov 2023

Peggy D

Door Keys That Don't Work!

When I booked our 6 night stay, I requested a room that was close to the elevator or on the first floor. I also requested an accessible room since I have difficulty in walking. We were given a room on the first floor, but way down towards the end of the hall. The young man working at check-in said that we could park down by the end of the hotel and use the door to enter there. We were not given an accessible room. There were at least 3 different times when we tried to use our key to enter the building and it didn't work. My husband walked around the building to the front door to ask for assistance. The lady at the desk gave him 2 different keys. We found out that the hotel clearly had the instructions on our room selection. The other problem was that a small concrete ramp had been built at the door we entered, and it was fairly steep for me. Other than these issues, our room was nice, comfortable, and clean. We ate breakfast once, and it was very good. I've learned a lesson from this that I need to double check at check in for the kind of room that I need. I may even call directly to the hotel to make sure that I get what I need.

Partner

10/10

Exceptional

02 Nov 2023

Melody

Nice clean rooms...we were putby a bunch of teen agers that kept slamming doors and in and out all night. That was a little irritating

Leisure Family

10/10

Exceptional

25 Oct 2023

rich

Great property

Business Self

10/10

Exceptional

20 Oct 2023

Kim

Very friendly staff and very clean

10/10

Exceptional

24 Sep 2023

Kelly

My room key timed out and the staff were quick to help fix it and let me in the pool. Very friendly and helpful. Good variety at breakfast too.

2/10

Poor

17 Sep 2023

Amanda

Was woke up at 1015 by housekeeping just coming in our room then 15 min later a guy pounds on door to clean. Keep in mind this is only 1030 at this point. Checkout is 11 and I asked for a late checkout time so I do not know why they feel it’s acceptable to just use their key and come n our room before checkout time. I went and checked out at 1040 and lady at front desk said she Checked us out and it was her fault but if you want to not be walked in on 45 min before checkout then this is your place if you prefer respect this isn’t your place to stay.

Partner

8/10

Excellent

10 Sep 2023

William

Nice accommodations. I wish the bathroom had a ceiling fan. After showering everything was damp and fogged over for a while.

Leisure Partner

8/10

Excellent

03 Sep 2023

James

Property OK. Mattress in 206 needs replacing