Eric
Booked a night in one of the rooms with a jet tub, when we went to use the tub, we discovered our room had no hot water. We filled the tub to see if it would still work with cold water, in an effort to try to make the best of it, and discovered the tub didn't work at all. The overhead exhaust fan did not work either, the fireplace did not work, no hot water for the shower either. there were loose hairs and finger nail clippings on the bathroom vanity as well.
No staff with any sort of authority on scene that evening, We decided to just leave the hotel that night as it was not worth our stay.
Staff thankfully provided a full refund the next day, however it was quite inconvenient that we had to return to the hotel the next day for a refund we had'nt even been guaranteed the night before.
If you are going to charge so much for a room, a room with specific amenities, you really should do a better job at ensuring those amenities actually work.
No staff with any sort of authority on scene that evening, We decided to just leave the hotel that night as it was not worth our stay.
Staff thankfully provided a full refund the next day, however it was quite inconvenient that we had to return to the hotel the next day for a refund we had'nt even been guaranteed the night before.
If you are going to charge so much for a room, a room with specific amenities, you really should do a better job at ensuring those amenities actually work.
