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Luminous Hot Spring Resort Spa

Taitung · Taiwan – China

No200 Sec1 Jhonghua Rd Luye ValleyView location

7.4/10Very good292 Reviews
Cleanliness7.4/107.4
Service7.4/107.4
Comfort7.6/107.6
Condition7.4/107.4
Location6.8/106.8
Neighborhood7.2/107.2
Amenities7.0/107.0
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  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Luminous Hot Spring Resort Spa

Hotel Luminous offers eight room types, including luxurious double rooms, honeymoon suites, and Japanese-style rooms. Guests enjoy exclusive access to the sixth-floor Mountain Spa, featuring aromatherapy steam baths, ovens, and a bathhouse with luxurious treatments, praised by tourists and the travel industry alike.

The hotel's hot spring, sourced from the same Red Leaf Valley stream in the Central Mountain Range as the renowned Red Leaf Hot Springs, is known as the Red Leaf Luminous Hot Springs—Taitung's newest and most promising hot spring destination.

This unscented, colorless, sodium bicarbonate spring water is potable and perfect for bathing, with a fine, soft texture that invites you to relax, rejuvenate, and reconnect with your inner self.

Read more about this hotelShow less

Located in Luye, Luminous Hot Spring & Resort is in the mountains, within a 10-minute drive of Lu Yeh High Land and Wuling Green Tunnel. This family-friendly hotel is 3.3 mi (5.3 km) from Xiazhongli and 7.2 mi (11.6 km) from Xiaohuangshan.

Make yourself at home in one of the 15 air-conditioned rooms featuring flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.

Bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. For a surcharge, guests may use a roundtrip airport shuttle at scheduled times and a train station pick-up service.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Parking height restrictions apply Unicode Support true Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Parking height restrictions apply.
  • Special Instructions
    This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
    • Property Registration Number 台東縣旅館第068號(變1)
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately TWD 605 for adults and TWD 440 for children
    • Airport shuttle fee: TWD 480 per person (roundtrip)
    • Airport shuttle fee per child: TWD 480.00 (roundtrip), (from 2 to 12 years old)
    • Housekeeping is available for an additional fee

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Japanese

    English

    Chinese (Mandarin)

Nearby attractions

Lu Yeh High Land 4.9 km / 3 mi
Xiazhongli 5.3 km / 3.3 mi
Wuling Green Tunnel 7.3 km / 4.5 mi
Xiaohuangshan 11.6 km / 7.2 mi
Luanshan Forest Culture Museum 14.1 km / 8.8 mi
Dulan Mountain 14.7 km / 9.1 mi
Beinan Heritage Park Visitor Service Center 16.2 km / 10.1 mi
Beinan Wenhua Park 16.2 km / 10.1 mi
Jiana Falls 17.3 km / 10.8 mi
Baohua Shan 17.4 km / 10.8 mi
Chihpen 18.5 km / 11.5 mi
National Museum of Prehistory 18.8 km / 11.7 mi
Guanshan Town Market 19.6 km / 12.2 mi
Guanshan Tianho Temple 19.9 km / 12.4 mi
Taitung Art Museum 20.6 km / 12.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 15
  • hotel
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Car hireExtra charge
  • Airport ShuttleExtra charge
Show 40 more facilities & services
  • Laundry serviceExtra charge
  • Launderette
  • Bicycle hire serviceExtra charge
  • Babysitting serviceExtra charge
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • ShopExtra charge
  • GardenExtra charge
  • Terrace
  • Concierge
  • Gym
  • Luggage roomExtra charge
  • Clothes dryer
  • Library
  • BarExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Banquet hall
  • Conference room
  • Outdoor freshwater pool: 1
  • Children’s swimming area: 1
  • Sun loungers
  • Children playgroundExtra charge
  • Game roomExtra charge
  • SaunaExtra charge
  • Steam bathExtra charge
  • Hot tubExtra charge
  • MassageExtra charge
  • Spa treatments
  • Hairdressing salonExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Picnic
  • Non-smoking establishmentExtra charge
  • Minimum check-in age: 18
  • FitnessExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU

    Photos are not available for this room type.

    Luminous Hot Spring Resort Spa

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Luminous Hot Spring Resort Spa

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO BEDSQUADRUPLE • TWO BEDSQUA.2B

    Photos are not available for this room type.

    Luminous Hot Spring Resort Spa

    QUADRUPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN LOFTTWIN • LOFTTWN.LO

    Photos are not available for this room type.

    Luminous Hot Spring Resort Spa

    TWIN LOFT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    LOFT

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.LO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Luminous Hot Spring Resort Spa

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE LOFTDOUBLE • LOFTDBL.LO

    Photos are not available for this room type.

    Luminous Hot Spring Resort Spa

    DOUBLE LOFT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    LOFT

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.LO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH DOUBLE BEDTWIN • WITH DOUBLE BEDTWN.DB

    Photos are not available for this room type.

    Luminous Hot Spring Resort Spa

    TWIN WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN

    Photos are not available for this room type.

    Luminous Hot Spring Resort Spa

    DOUBLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Luminous Hot Spring Resort Spa

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Luminous Hot Spring Resort Spa

7.4
Very good
292 Reviews
Cleanliness
7.4 /10
Service
7.4 /10
Comfort
7.6 /10
Condition
7.4 /10
Location
6.8 /10
Neighborhood
7.2 /10
Amenities
7.0 /10
100 reviews shown
8/10
Excellent
13 Nov 2025
A
Luminous Hot Spring Resort Taitung. A beautiful resort in the countryside, far away from any city. Beautiful landscape, spacious rooms with their own private onsen and a great buffet restaurant with local produce and dishes of aboriginal cuisine. A great place if you want calm and tranquilty. It has a spa, a hot spring outside pool, great views and beatiful lawns were you can pass the time looking at the local flora and fauna
Self
8/10
Excellent
14 Oct 2017
Shmuel Meira

נעים ומפנק

מלון גדול חדרים מרווחים בריכת מי מעיינות חמים הטמפ 30 מעלות תענוג לסוף יום
חפשו את מנהל בפועל אנג'י, שיודע אנגלית ומפנק את האורחים
Partner
8/10
Excellent
18 Apr 2016
Verified traveler
For the price, we were expecting a more comfortable bed and a better hot spring experience. The hot spring water in the room felt dilute and not soothing. The room was clean and the view was great. We were able to bird watch from the bath. However, next time we will find a more reasonably priced hotel and spend the day in a nearby hot springs.
4/10
Poor
28 Sep 2015
Verified traveler

Far away to town, no hotel transport

Not suitable for foreign visitors, Hotel didnt provide tour information and arrangement
8/10
Excellent
02 Jan 2014
Denise

Beautiful surroundings

Having hot spring in the room was such a treat. The area is beautiful and a great place for those wanting to escape from the cites. The buffet was a bit disappointing for the price we paid.
8/10
Excellent
01 Jan 2014
Denise

Beautiful surroundings

The area is beautiful. It is a quiet get-away for people who want to escape from cities. Having hot spring in the room is a wonderful treat. The beds are very comfortable. The buffet restaurant is a bit pricy for the quality of food it offers compared to places in southern Taiwan. Overall it's a pleasant stay.
Family
8/10
Excellent
08 Dec 2013
Yong

Great private hotspring bath

I am fine with most aspects since I knew what to expect when I booked the hotel. The only unpleasant experience was with a middle aged hotel driver who was rude and tried very hard to sell us tours which obviously will benefit him more.
Family
6/10
Pleasant
08 Apr 2013
Stephen

Good location but don't expect much service

This hotel is very convenient for exploring the Luye area and the rest of the East Rift Valley of Taiwan. It's relatively easy to go to and from Taidong (Taitung) too. However, we aware that this hotel's main business seems to be catering to tour groups from mainland China. So the hotel is quite and tranquil until about 6pm and then turns into a zoo until all the buses depart at 8am the next morning. We found the restaurants were crowded and noisy. The buffet breast was the same: every. single, morning. The staff aren't big on service - you really feel like you are just being processes, which given the mass tour group focus, isn't surprising. I would families and other independent travellers would get a more enjoyable stay at one of the many boutique hotels in the valley.
6/10
Pleasant
19 Jul 2026
KWAI CHI
客房有點舊,進房有點味道,而且價格要NT9,XXX一晚,我覺得有點不值。雖然有提供早餐、下午茶、晚餐,但味道一般,而且最貴只有蝦。但服務員非常有禮貌。
Friends_and_family Family
8/10
Excellent
14 Apr 2026
weichan
環境乾淨,員工服務態度非常可以
Friends_and_family Family
2/10
Poor
06 Apr 2026
Yun Chen
沒有住過比這更糟的所謂星級飯店,絕對不會再入住。
Friends_and_family Family
6/10
Pleasant
21 Feb 2026
MINGCHANG
餐飲
Friends_and_family Family
4/10
Poor
20 Feb 2026
HaoYu
床鋪舒適,房內泡湯浴池很大,風景很好,包含早餐 午餐 下午茶 晚餐 宵夜,食材新鮮

飲水機水質不乾淨,房間灰塵多,地上有乾掉的醬汁,房間潮濕導致裝潢些微損壞,淋浴設備損壞

餐廳人手不足,餐具杯盤已洗好推出廚房,但是卻完全來不及補上,餐食也是來不及補足,前一場用餐時段清場延誤,後一場入場延誤半小時
Friends_and_family Family
6/10
Pleasant
31 Jan 2026
Yen Kai
設備老舊,早餐普通,整體體驗不符合房價
Leisure Family
4/10
Poor
05 Jan 2026
SHUKICHI
5年ほど前に宿泊しましたが、当時より施設がかなり老朽化していますね。トイレは良くないですね、ベランダの椅子は1つしかなく以前より良くなかった。
4/10
Poor
15 Dec 2025
JINLIEN
設備明顯老舊,沒有心思在維護,像是浴室內的門、水龍頭水垢很厚,洗手台除了有水垢,落水塞還是壞掉的,霉斑也很多,住宿體感很不好,不會再入住!
Friends_and_family Friends
10/10
Exceptional
15 Dec 2025
Chung ju
早餐很多都空盤,補菜緩慢
Friends_and_family Family
6/10
Pleasant
05 Dec 2025
Jungfu
員工服務態度很好,但客房設備簡陋,比數年前退步
Friends_and_family Family
6/10
Pleasant
03 Nov 2025
juo-fan
設備老舊,服務差
Partner
4/10
Poor
29 Sep 2025
Wan Hsiung
飯店處處藏污納垢,不見清洗,處處省錢的影子,很可惜,環境很好,品質卻差,真的不值得買那麼貴的價錢
Friends_and_family Family
4/10
Poor
10 Sep 2025
HUI CHUAN
冷氣不冷 房間有異味
Self
8/10
Excellent
11 Jul 2025
HSIANG LING
飯店有提供ㄧ泊5食服務,讓你從入住到退房都不會餓肚子!飯店有點年紀了,所以有些設備看起來都舊舊的,位在鹿野高臺附近,所以大部份的人都是去看熱氣球才選擇入住,建議平常可以在館內多辦一些活動,吸引客人
Friends_and_family Family
6/10
Pleasant
20 Jun 2025
Jhuying
對於主打溫泉的飯店,溫泉池卻不太乾淨,入住前與飯店人員溝通更換房型問題,跟當天給的答案有出入,反應了沒任何解釋及補救,辦理入住被怠慢,且給了一直有冷氣不冷問題的房間,中間處理是換房,浪費旅客時間,並沒任何解釋或致歉,房間打掃的很乾淨,房內就有溫泉彌補了大眾池的不足,腳踏車的管理員人非常友善親切,有來回接駁車可以使用,這部分十分貼心,大致上不推薦,過程中的危機處理方式需改進
Self
2/10
Poor
03 Jun 2025
LAI AN

早餐要付費,早餐要付費,不值

棉被有塵蟎,眼睛過敏一晚,說有附早餐,結果是另外付費,感覺差,另外付費需要寫在裡面欺騙客人嗎?
Friends_and_family Family
10/10
Exceptional
02 Jun 2025
Lily

推薦給愛泡溫泉的你

房間很大,可以泡溫泉,住起來非常舒適。
Friends_and_family Friends
6/10
Pleasant
10 May 2025
MEI

環境清幽,服務貼心值得再訪

環境清幽、房間整潔,服務人員親切有禮,是放鬆身心的不錯選擇。
融合自然與文化,溫泉舒適、餐點有特色,每次入住都感到療癒
Friends_and_family Family
10/10
Exceptional
09 Apr 2025
Verified traveler
有提供輪椅 住宿環境幽靜 服務人員態度佳
但房間清掃多少有灰塵 但至少棉被乾淨
可以看出飯店的年代感
Friends_and_family Family
8/10
Excellent
08 Apr 2025
Verified traveler

房間湯池要改進

老牌酒店,房間湯池稍嫌老舊不乾淨,但整體還是舒適的
Self
6/10
Pleasant
07 Apr 2025
FENG HSU

未超過退房時間被開起房門

退房時間是12點,在11點多的時候清潔人員就開啟我們的房門,有傻住,清潔人員說以為已經退房,還好當時我們都有穿衣服。雖然打掃人員有道歉,但是感覺SOP上出現了大問題。
Partner
2/10
Poor
18 Mar 2025
Wan Jung

沒有一項好

設備老舊,整體環境髒,服務慢又不貼心,沒有一項好的值得推薦
Friends_and_family Family
6/10
Pleasant
19 Jan 2025
yung chi

oh

房間很舊,而且服務沒有很到位。
Friends_and_family Family
8/10
Excellent
02 Jan 2025
sakiko
自然の中にあり、台湾温泉に入れます。今回は、最初は金庫が使えなかった。大まかには施設のメンテナンスが行き届いていないが、気にしないことです。レストランはなかなか美味しいです。
Leisure Family
4/10
Poor
22 Aug 2024
WEN TUNG
在這app訂房價格較現場貴且不能使用政府補助1000,感覺很不開心
Friends_and_family Family
8/10
Excellent
06 Aug 2024
Shang Wen

整理住宿體驗不錯

來鹿野看熱氣球
飯店地點距離會場非常近
櫃台及接待人員非常客氣態度非常好
客房也非常大非常舒適, 早餐也非常豐富, 週邊設備也齊全
唯獨浴室沒有清潔乾淨, 剛入住浴室排水口還有沒清乾淨的頭髮, 整體住宿體驗來說是不錯, 還會二訪
Partner
10/10
Exceptional
04 Aug 2024
Chih-Hsi

Good

Good
10/10
Exceptional
14 May 2024
Verified traveler
房間還不錯,溫泉很舒服,但隔音不是很好
6/10
Pleasant
10 Apr 2024
Anna
本來是看到網路上介紹有花旗木盛開和晚上的音樂會,但是好像資訊有誤。不過戶外溫泉泳池🏊‍♀️非常舒服 ,讓人有意外的驚喜。這就是旅行吧!
Friends_and_family Friends
8/10
Excellent
12 Jan 2024
Verified traveler
台湾風の温泉は気持ちよく、田舎でのんびりできます。
お部屋はきれいですが、ウォシュレットがなかったりこわれていたりタオルがなかったり、といろいろ事件はありましたが、フロントの方に伝えれば、ゆっくりでも必ず要望を満たしてくれます。食事もおいしく、係の方も親切で、台湾の人の温かさを感じられます。
Leisure Family
10/10
Exceptional
01 Jan 2024
PEI HSIN

下次還會回訪!

房間環境很好,整體環境清幽
早餐檯上基本沒了就會補👍
Friends_and_family Family
4/10
Poor
19 Sep 2022
Ching Ping

浴室無隱私

淋浴間走出來直接是無任何遮蔽的落地窗玻璃,隱私甚差
Friends_and_family Family
6/10
Pleasant
07 Mar 2022
LIANG DA

房內可以泡湯

中規中矩的老飯店
房內可以泡湯
但是只提供紙杯有點掉漆
Friends_and_family Family
6/10
Pleasant
21 Jan 2022
Verified traveler

霉味很重,清潔有待加強

清潔得不徹底,房間霉味很重,棉被都是霉味很不舒服
Partner
10/10
Exceptional
09 Jan 2022
Verified traveler
推薦鹿鳴 老闆人超好!
4/10
Poor
06 Jan 2022
HENGCHENG
老舊粗糙,公共浴場更破舊
可以重新裝潢了,房間舒適度很不ok
二天菜色都一樣
Friends_and_family Family
6/10
Pleasant
03 Jan 2022
Nelly

清潔待加強

此次住和室房
榻榻米有凹陷沒有修復,
乾淨度尚待加強 ,
部分角落有灰塵,

溫泉尚可,但剛開始水沒有到很熱
櫃台說從溫泉源地接過來沒有再加熱
所以有時候會比較不熱

櫃臺Check in給鑰匙 沒太多介紹館內設施

因為是寵物友善飯店,
客房外走道極髒,
感覺都是寵物留下的痕跡
Friends_and_family Family
8/10
Excellent
02 Jan 2022
SHU-YUAN

沒有熱溫泉可以泡

整體住宿的情況不錯,但是有兩項覺得真的是要再加強:我們訂了兩間,都有一樣的問題
1. 說是溫泉飯店,但是要在浴室泡溫泉池的時候,熱水出水的部分很小,水又不熱,本來滿心期待想要泡溫泉,後來因為水太小又冷,所以就沒有泡了
希望你們服務品質還需要再提升一點
Friends_and_family Friends
10/10
Exceptional
02 Jan 2022
SHU-YUAN

入住心得

整體住宿的情況不錯,但是有兩項覺得真的是要再加強:
1. 早上8點多與櫃檯服務人員要了一件浴巾,說要幫忙送來房間,直到了我退房了還沒有拿給我...
2. 說是溫泉飯店,但是要在浴室泡溫泉池的時候,熱水出水的部分很小,水又不熱,本來滿心期待想要泡溫泉,後來因為水太小又冷,所以就沒有泡了
希望你們服務品質還需要再提升一點
Friends_and_family Friends
6/10
Pleasant
11 Dec 2021
Verified traveler
房內太老舊
Friends_and_family Family
2/10
Poor
06 Dec 2021
Wanni
飯店糟糕到不行!
就這樣的水準還配四星?
笑話
Partner
6/10
Pleasant
29 Nov 2021
Yun chieh
設備比較老舊,感覺飯店員工不是很足夠,櫃台常常只有一個人在服務
Leisure Family_with_children
10/10
Exceptional
25 Nov 2021
燕容
電視收訊不良,無兒童台
Leisure Family_with_children
4/10
Poor
08 Nov 2021
Verified traveler
沒告知刷國旅,很差
Friends_and_family Family
10/10
Exceptional
06 Nov 2021
Verified traveler

Nice

Nice
Friends_and_family Family
6/10
Pleasant
18 Oct 2021
CHIUNG HUA
部分服務人員素質需非常加強,房間很舒適,隔音設計很差,走道說話聲傳到房間很大聲令人煩躁,早餐失望
Partner
10/10
Exceptional
08 Apr 2021
Verified traveler
鹿鳴溫泉酒店最大的特色在於永續發展做得相當好, 好到你會發現環境如此自然, 卻沒有蚊子! 我太太和兒子都是容易被蚊子叮的體質, 卻沒在這裡被叮到! 可是去隔壁的飯店找朋友卻馬上被叮. 這個時間點也有超漂亮的花旗木, 環境相當舒適. 若只是在周圍騎腳踏車, 不是用特別攜帶腳踏車來, 除非你想挑戰直接騎到伯朗大道在回來, 那大約是66公里的距離. 酒店內伙食也相當不錯, 相比隔壁那間, 若喜歡吃, 這間的伙食不會讓人太失望. 另外也有戶外游泳池, 與簡單的休閒娛樂設施. 飲料無限暢飲也相不賴.
房間設施部分較為簡單, 因此若是要依靠房間設施度假的就比較不推薦, 但是若只是當作休息泡湯, 平常會出去走景點, 那價位不算差喔.
Leisure Family
6/10
Pleasant
03 Jan 2021
Verified traveler
房間整體蠻舊的,公共設施不多,大部分也需要付費,但房內浴缸蠻大,空氣也很流通,溫泉泡起來很舒服
想要有高級住宿體驗的人不推這家
Partner
8/10
Excellent
21 Dec 2020
hui lan
水池清潔度佳,溫泉水質很棒!
Friends_and_family Friends
6/10
Pleasant
21 Nov 2020
TaCheng
房間老舊,泡湯池的感覺很髒,我老婆在裡邊用沐浴乳及海棉清洗了半小時才有勇氣放水來泡湯。泡湯池非常的短小,除非小兩口身高不到150公分才能有可能ㄧ起泡湯。晚上房間裏老是有奇怪的聲音,老婆半夜被驚醒。唯一好的地方就是陽台可以看綠色的山景。應該不會再來了。
Partner
10/10
Exceptional
07 Sep 2020
Verified traveler

お風呂が快適!

とても快適に過ごせました。
お部屋でのんびり温泉に入って、あさは外を見ると熱気球が飛んでるのがお風呂から見れました!とても感動しました。スタッフの方もとても親切にしていただいて日本語を話せる方がいらっしゃいました。皆さんとても笑顔が素敵で気持ちよく過ごせました。
Friends_and_family Family
4/10
Poor
23 Aug 2020
Shihyun
清潔細緻度不夠、房間老舊沒有維護、大眾溫泉清潔度有待加強,這樣的價位卻沒有這個價值,有點浪費這麼好的地理位置
Friends_and_family Family
4/10
Poor
04 Aug 2020
Verified traveler

不如預期的住宿經驗

1.第一天住的房間(6樓),浴室玻璃門無法順利開闔(會發出金屬元件的摩擦聲),且免治馬桶只是幌子,按下按鈕不會作動。只要是玻璃材質的門、窗上都有水垢。
2.因為早起到沙灘參加熱氣球光雕音樂會,回飯店後需要新的毛巾沐浴,櫃臺說:「房務人員9點才上班所以沒有辦法提供。」要再三質問和爭取後,才願意在8點就提供新毛巾,但送來新毛巾時一定要拿舊毛巾交換,否則飯店清點毛巾數量會有誤。不是很能理解毛巾數量斤斤計較的必要性。
3.第2天入住的房型(2樓)應該是蜜月夫妻專用,不適合朋友旅行一起住,馬桶、洗手台跟浴缸、淋浴間完全沒有間隔。房間裡電視訊號斷斷續續。
以上是關於房間的部分,實際感受沒有一晚超過6000元的價值。
4.早餐選項很多,口味見仁見智。
Friends_and_family Friends
8/10
Excellent
04 Aug 2020
Ming
房間很大,溫泉很紓壓,飯店內也有很多設施,還有附贈乖乖和飲料,可惜房間內的洗臉槽下方有青苔,乾濕分離的玻璃門膠條老舊退化導致房間淹水
Leisure Family_with_children
6/10
Pleasant
27 Jul 2020
Powei
冷氣出風口有蜘蛛網,天花板有蜘蛛,住電梯旁房間,吵
Partner
4/10
Poor
27 Jul 2020
Verified traveler

不建議對住宿品質要求高的人入住

對住宿品質有要求的人不建議入住這間飯店
整個服務對應很差⋯⋯
Friends_and_family Family
4/10
Poor
24 Jul 2020
YA JU
遊戲室混亂沒整理,服務人員對飯店活動不清楚
Friends_and_family Family
8/10
Excellent
21 Jul 2020
Verified traveler

服務人員親切

服務人員親切,加購的自助晚餐好吃,但客房環境稍有歷史的感覺,覺得跟房價有點不成正比。
Partner
6/10
Pleasant
11 Jul 2020
SU-CHEN
感覺上還好!不過因為是舊的飯店,房間內部的設施已經老舊。
Partner
10/10
Exceptional
11 Jul 2020
Verified traveler

非常棒的溫泉渡假村

1。櫃檯人員親切,迅速完成check in check out
2. 24 小時免費暢飲飲料很貼心
3。房間大,房內有大尺寸泡湯池,陽台,備品齊全。就電視尺寸比較小。
Business
4/10
Poor
03 Jun 2020
YU TING

不會在入住了~

從開幕入住過後,在到現在入住發現住宿品質下降許多~唯一優點是有寵物可以入住1樓~櫃檯服務人員有待加強,入住過程中發生一些問題~我也不多說了~只能說下次不會在入住了~
雷點:洗澡熱水忽冷忽熱,冷氣報修房還讓客人入住~之後再幫客人換房~不是多此一舉嗎?
此次入住樓中樓房型606
Friends_and_family Family
10/10
Exceptional
14 Oct 2019
Wenlan
公共設施很完善與整潔
Family
2/10
Poor
03 Sep 2019
Fangyi
為了泡溫泉而選擇 在房間泡澡池等了需要四個多小時以上才有熱的溫泉可以泡 早上想泡溫泉卻水的熱度依然是冰涼的....我花了這麼多費用卻比汽車旅館的泡澡還不如 實在是太差 更本不是四星的飯店
Partner
6/10
Pleasant
16 Aug 2019
Ben
服務態度不佳,CP值不高
Partner
8/10
Excellent
07 Jul 2019
Verified traveler
The bed and bathroom are good
But the food in the restaurant are not very good
Leisure Family
10/10
Exceptional
08 Feb 2019
Verified traveler
非常棒的房間,喜歡他室內的溫泉池,可以看外面的美景
8/10
Excellent
07 Jan 2019
Verified traveler
櫃檯人員缺乏笑容。
Family
6/10
Pleasant
02 Jan 2019
Verified traveler

溫泉不錯 但CP值不高

房間內裝偏舊,隔音不優,性價比不高
Friends
6/10
Pleasant
24 Dec 2018
Verified traveler
飯店維持的沒有很好,櫃台人員只有一位忙不過來,且態度不太好。餐點尚可,有免費熱氣球乘坐體驗還不錯。
Family
8/10
Excellent
17 Nov 2018
Jase
路途雖稍微遠些,但住宿體驗是令人愉快又難忘,值得再去好幾回!
6/10
Pleasant
02 Oct 2018
怡君

入住的感受度不好

不知道為何,飯店找不到訂單,即使秀出我手機上的訂單,也顯示已經有付款成功,但是,還是要我們在旁邊等候,我們開了快5個小時的車,到飯店時已經快8點了,還未用餐,只能傻傻得在那等候,我問說訂單是否有問題,他們說沒有,我說如果確定已付款,是否可以先入住,他們再慢慢找訂單,因為我們要趕快去找用餐的地方(鹿野很多地方的餐好像都只有供到8點左右),飯店說...不行,還是堅持要我們等(態度當然還是很客氣),約莫20分鐘後,才讓我們入住. 並跟我們解釋是因為系統有轉單,所以他們才會讓我們等這麼久.
我認真的覺得他們處理的方式真的不優,當天的確都還有空房,也都確認了訂單無誤,款項也已結清,但卻因為他們的內部作業系統,讓我們等這麼久,天知道,當小孩在喊肚子餓時,我真的又累又餓,超無力的.
而且,也沒有特別跟我們介紹飯店的設施,難道因為我們是使用訂房網訂房,就是次等公民嗎,說真的,感受真的很不好.
Family
8/10
Excellent
25 Sep 2018
Wei Ting

服務不錯,但設備有點老舊了

晚餐餐點需要事先預定,蠻麻煩
Family
8/10
Excellent
04 Jul 2018
yen

可看到鹿野熱氣球,風景佳。

員工可能不足,等待辦理入住時間較久。當天棉花糖機器壞了,無替代方案,早餐同樣用餐時段人多,也等了一會,建議入住時詢問以分流客人用餐。
10/10
Exceptional
29 May 2018
Gi-HsiangHsiang
房間大,餐廳有特色
Family
8/10
Excellent
13 May 2018
Verified traveler
服務態度待加強,其他方面不錯。
6/10
Pleasant
30 Apr 2018
YUN

早餐溫泉佳,若無自行開車,交通不便

入住前兩天都有打電話確認火車站接駁的時間,入住當晚,還是讓我們在火車站等了一下,接駁車才來。早餐好吃,很多餐點採用當地食材。
Family
2/10
Poor
20 Apr 2018
Wu

很糟的體驗,沒有以後了

很糟的體驗,接待人員無熱誠,房間設施老舊,冷水出水口都是熱水,真的要被淘汰了,也沒有下次,房價還這麼高
8/10
Excellent
05 Mar 2018
Verified traveler
除了入住過程有點不順利(民宿主人不在,有等了一下),其他都很不錯!房間超級大!
8/10
Excellent
28 Feb 2018
Verified traveler

設施不錯的飯店

下榻飯店時,晚上櫃檯人員服務態度不好
讓我們的感覺很差。
其他部分都不錯,設施都很棒👍
有機會再來台東旅行,一定會在來入住
8/10
Excellent
12 Feb 2018
Nan

尚可

自助餐和早餐十分美味,房間設備已略老舊, 沒有床頭櫃連電話都放在地上感覺很奇怪, 大廳的透光石展覽相當精彩。
4/10
Poor
05 Feb 2018
Verified traveler
立派な建物と温泉に相応しくないサービスで、次はないと思います。
Family
10/10
Exceptional
06 Jan 2018
MEI LING
喜歡兩層式的架構,喜歡室內溫泉設備還有陽台!
Family
6/10
Pleasant
05 Dec 2017
Teresa

人員服務

櫃檯服務人員需再加強溝通訓練
Family
6/10
Pleasant
23 Nov 2017
Verified traveler

房間舊了 往陽台無窗簾 真的超不便

房間舊了, 加往陽台也設窗簾實在設計不良,浴室捲廉也發霉,早餐餐點真的是亂打發
4/10
Poor
10 Oct 2017
aaoeaa

aaoeaa

室內兒童遊樂設施不足,遇到下雨天兒童沒地方可以玩
Family
8/10
Excellent
09 Oct 2017
pan

悠閒溫泉飯店

飯店有提供多種免費活動,佔地也廣闊,可讓旅客放鬆. 唯飯店只能免費提供至鹿野火車站的接送,如旅客要到台東火車站,則須付費.
8/10
Excellent
09 Oct 2017
Verified traveler
早餐供餐多選擇,但是味道普通
Family
8/10
Excellent
07 Oct 2017
SSUYING
環境算不錯,但早餐非常普通。
Partner
4/10
Poor
28 Aug 2017
wl isabella

舊

舊!只作油漆翻新,且手工差勁,員工不至於沒禮,但士氣低落,餐廳食物慘不忍睹,麵包上面一群小飛蟲,跟員工反映,只是拿走,道歉都欠奉,自行車借用只是一些生銹爛車,毫無管理,十室九空。
Family
10/10
Exceptional
23 Aug 2017
Howard
周邊環境很清新,房間大浴室也大,設備還算新,還滿舒適,設施良好有游泳池及三溫暖,還有飲料自助吧,提供冷飲及熱飲,早餐部分也蠻豐盛的,整體還算不錯,因為前一天住台東市區的喜來登,感覺鹿鳴更勝,以及一年一度的熱氣球嘉年華就在附近,飯店還大廳還有租車及接駁車可以到達。
4/10
Poor
17 Aug 2017
chi hua

比三星級飯店還差

住宿品質可接受,但高消費的餐飲實在比路邊攤還糟糕。
Family
10/10
Exceptional
31 Jul 2017
Shih Hsuan

不錯

吃的不錯,推薦
Partner

Location & surroundings

Luminous Hot Spring Resort Spa
No200 Sec1 Jhonghua Rd Luye Valley, Taitung County, Taiwan – China

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Luminous Hot Spring Resort Spa

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