Name: The Ridge Hotel Portage
Address: 2900 New Pinery Road, Portage, 53901, US

4/10

Poor

01 Aug 2026

Sarah

This place is in terrible condition. Looks like they haven't done a refresh on the rooms sense the 90s. The pool is permanently closed and used for storage and trash. There are people who live here as either a weekly or monthly rate and most of them are trouble, used needles laying around outside and they are digging through the butt buckets regularly. The drive way is in such disrepair that you cant drive in a straight line unless you want to break you car. The potholes are deep enough you could bottom out your car easily. The one redeeming thing about this place is the gal that checked me in. She was amazing and helpful. I was with my elderly mother who walks with a cane and we were on put on the second floor (no elevators) when I booked and she saw me helping my mom and asked me to bring her my keys and she put us in a first floor room.

2/10

Poor

29 Jul 2026

Scott

From the outside it looks OK. Way downhill after that.

Stairway completely filthy. Hallway/room carpeting & furnishing WAY out-of-date and worn down. Blanket had worn patched and tears in it. Multiple \"hotel\" rooms had people LIVING in them.

This so called 'hotel' should be pulled off your website. If my wife or daughter were alone, I would NOT have them stay here. I am NOT happy at all with what happened here. (I have pictures)

2/10

Poor

23 Jul 2026

vicky

Dirty couldn't shower shower was gross staff at front desk not helpful

2/10

Poor

23 Jul 2026

vicky

Booked a one bed hotel room was put in a 2 bed room in the basement where you could tell that room hasn't been cleaned TV and air conditioner didn't work couldn't shower not clean had a musty smell
I have stayed here 3 nights in a row cost me 100 dollars a night no issues till the 3rd night
Very disappointed

10/10

Exceptional

20 Jul 2026

vicky

Nice clean rooms

Self

4/10

Poor

18 Jul 2026

Noah

Not horrible for one night; the whole time I was here I felt like anything could happen at any moment. Having to dodge multiple groups of people arguing outside when I returned in the evening, to thin walls, and fearing that my car was going to get stolen from outside. If I had to do it again, I would spend 20-40 extra dollars a night for a hotel that feels like a hotel. The price of the one night I stayed felt like a ripoff considering how low quality the place looked and felt

Self

4/10

Poor

12 Jul 2026

Roger

No furniture in the room. Low lifes blocking the doorway. Not a safe place

Friends

10/10

Exceptional

02 Jul 2026

siri

what I love most about staying here is Walmart is next door, goodwill right behind, dollar tree next door a lot of restaurant everything was walking distant. I will be back

Partner

6/10

Pleasant

02 Jul 2026

Charles

The building smells awful. It was a place to sleep, not stay. I will never stay there again.

Self

10/10

Exceptional

26 Jun 2026

Danny

Everything was wonderful

Self

8/10

Excellent

23 Jun 2026

Linda

It would have been nice to have a chair in the room.

Self

4/10

Poor

21 Jun 2026

William

Curtains didn’t cover the window fully. Sun came up and I was awake around 5:45. Roach traps where set out, no cups in the room for drinking water. Smells old and musty in the hallways.

Self

2/10

Poor

21 Jun 2026

Audrey

Advertises a pool, hasn't been active in two years. Advertises a gym, same deal. Dirty hallways and environment.

Partner

2/10

Poor

25 May 2026

Erika

I reserved a room there mainly because of the four poster bed and to go swimming. When we got there the hallways and entry was hadn’t been vacuumed in probably months. The door to get wouldn’t lock so anyone could get in if they wanted to. The tv in my room at home was bigger than the tv they had. WiFi wasn’t working to connect out dvd player so watch Netflix. We thought we’d check out the pool and go swimming. I sent my boyfriend to check it out first because of how sketchy the area looked. He came back to our room and said the pool didn’t have any water in it and said permanently closed. When I reserved the room it didn’t say anything about not having the pool. I told them they need to change that online no response back about it. I felt like the hotel was for low income families or homeless people to stay while they get back in their feet. Walmart was within walking distance so I walked over to shop and walked by people sleeping in their cars. I went to the front desk for more towels and no one was there. The lights were off, but I could hear people talking in the room attached to the front desk area so I yelled hello. I heard, “Obviously it’s after hours.” I’ve never stayed at a hotel like this and never will again. $158 spent on a room with no phone, no coffee pot, no front desk personal, and no pool.

Partner

4/10

Poor

25 May 2026

Scott

dirty, mostly inhabited by locals on monthly rental deals, front office is run poorly, no ice machines on the property--stay away

Self

8/10

Excellent

18 May 2026

Andy

Room was good, but the hallways and elevator were gross. Lots of garbage and junk around the property from people long term tenants

Partner

2/10

Poor

10 Nov 2025

Pamela

No amenities - didn't have any plastic or glass or any containers to drink out of nor any ice buckets (which didn't matter as the ice machine was out of order). No coffee available; pool and hot tub empty & not available; \"game room\" machines gone; room curtains & box spring mattresses shredded. Mattress comfortable enough but extends over foot of bed & when I sat on edge to put on my shoes the mattress flipped and I fell onto ground (didn't get hurt). I've stayed there many times - last around 5 years ago & will never stay there again. The current cliental are less than desirable (just an observation - not a judgement). I only wound up staying. is because of Dino's restaurant right next door and they are wonderful. Also, I was only staying overnight. So sad - used to be OK.

Leisure Self

4/10

Poor

30 Oct 2025

William

The room was fair but a steel folding chair? The hallways were filthy! Couldn't connect to the Internet! Fridge smelled! No ice (machine out of order). TV remote held together with scotch tape.

Business Self

10/10

Exceptional

23 Aug 2025

Alice

It is a quiet hotel. Very nice roo.s but, no glasses for water.

Leisure Family

8/10

Excellent

21 Aug 2025

Todd

I would stay again. However, I feel the room wasn't to the cost. Thank you for un

4/10

Poor

04 Aug 2025

Jessica

The lobby smelled like animal urine and smoke. The room was cleaned but also smelled so, so bad. Again animal urine, smoke....I dont know but it really ruins the hotel. I have spent less at nice hotels.

10/10

Exceptional

06 Jul 2025

Yevheniia

We stayed for two nights. Clean, fresh. I recommend it.

2/10

Poor

06 Jul 2025

Antonia

The staff was nice, but the whole hotel was dirty. We were looking forward to the pool. It wasn’t working. We were looking forward to a breakfast. There wasn’t any the area was very isolated. Broken glass and trash outside, not appealing at all the air conditioning barely work. The gym wasn’t working no equipment online. It says that all these amenities were included. There were none.

Business Partner

4/10

Poor

05 Jul 2025

Verified traveler

Cleanliness and useablility.

Bed was comfy. Everywhere you went smelt like smoke. The bath tub was dirty and could be resealed. Some of the wiring was faulty and certain outlits didnt work.

Partner

6/10

Pleasant

29 Jun 2025

Delila

It was ok it doesn't offer any complimentary utensils, the ice machine has been broken for years, and the pool is closed. What's also sucks is that the gym recently closed.

4/10

Poor

25 May 2025

Lori

Old mattresses, dirty carpet, spots on the wall, etc.

Leisure Family

2/10

Poor

03 Mar 2025

Michele

Customer service was horrible

Leisure Family

2/10

Poor

20 Jan 2025

James

They put me a room in the basement, said there was a pool, wasn't one, nothing they advertised was available or even there.

Business_and_leisure Self

6/10

Pleasant

19 Jan 2025

Ed

An average good stay. Bathroom not the cleanest.

Business

8/10

Excellent

30 Dec 2024

Nariha

It was okay alittle dirty and a little loud.

Leisure Partner

2/10

Poor

17 Dec 2024

John

Poor internet-no pool (they advertise one)- no coffee...Just a overpriced mess. No coming back again. Smell in the room irritated my nose.

4/10

Poor

15 Dec 2024

Braxton

T

4/10

Poor

04 Oct 2024

Kim

This is now a hotel that has full time people living there. It was no smoking but the hall smelled terrible of smoke. Our room was clean but the halls have not been vacuumed in a long time

Leisure Partner

10/10

Exceptional

18 Aug 2024

George

Had a little trouble with key card. It got fixed

Business Self

4/10

Poor

12 Aug 2024

Penny

Room was clean. But very sketchy otherwise. Did not feel safe. People hanging out in hallways and by open doors. I think they probably live there. Dimos (bar/restaurant)was very clean and had great food. But i wont stay there again.

Leisure Family

6/10

Pleasant

11 Aug 2024

Timothy

The shower was not clean along with the shower curtain, the rugs seemed to have not been vacuumed in a while. There were dead bugs on the wall, but the beds were clean. The staff were nice, exterior and parking were nice.

Leisure Partner

2/10

Poor

10 Aug 2024

Charles

A place to stay if you don’t mind Smells

The building itself is very old, and the entire inside reeks of cigarettes and marijuana. The room we stayed in had a door to connect to the room next to it, and they were smoking marijuana all night. Our room reeked. The only thing going for this place is they have really comfortable beds.

Partner

4/10

Poor

04 Aug 2024

David

The pool was closed . There was no ice bucket in the room . When I asked for an ice bucket at the desk , they said they have none and gave me a plastic garbage bag ..Had to turn on the fridge and the TV by a switch behind tje dresser

Leisure Partner

4/10

Poor

04 Aug 2024

Mee

The owner need to make sure everything work like outlet , lights in the room and the carpet need to vaccum every day

8/10

Excellent

29 Jul 2024

Todd

Check in friendly

Leisure Friends

2/10

Poor

23 Jul 2024

Hamid

So dirty not so clean and the staff will give you the death look 2 hours before the checkout time they will stand in front of the door and will asked you a million times are you when are you leaving we are here to cleaning ugh

4/10

Poor

21 Jul 2024

Nancy

The curtains were torn. Some light fixtures did not work. The other lights were not very bright. Knob missing off of night stand. The refrigerator worked fine. Toilet seat loose. Thin walls allowed neighbor's TV to be heard.

Friends

2/10

Poor

30 Jun 2024

Delila

Pools were not open and I was looking forward to swimming that why I choose to stay here because I stayed here before and like the pool area but I feel like I got ripped off with my money

4/10

Poor

14 Jun 2024

Nick

Very dated property. Stale smoke smell remains throughout the building. Would not stay here again.

10/10

Exceptional

06 Jun 2024

Mike

Pillows where nice

Business Self

6/10

Pleasant

02 Jun 2024

Jory

Ridge Hotel Portage

Room was nice...clean,,Shower was great...the towels were big...I liked that! The Hallways,however could use some paint.

Business

8/10

Excellent

02 Jun 2024

Becky

Air conditioner made a lot of noise. We didn't have to use it overnight or would have been a real issue.

Business Friends

2/10

Poor

28 May 2024

Ante

No air conditioner in the room?, Towels were stained and like rubbing sand paper on your body., Hair was in the tub had a pulled out myself to let the water drain. Drug deals in the parking lot heavy drinking in the parking Also the people doing to drinking throwing up near entrance way of building. Many more I think that's enough.

Leisure Partner

8/10

Excellent

25 May 2024

Justin

Recently remodeled. Quiet place

Business Partner

10/10

Exceptional

05 May 2024

George

Clean

10/10

Exceptional

04 May 2024

Joseph

.

4/10

Poor

11 Apr 2024

Samantha

Pool didnt even work

Business Family_with_children

10/10

Exceptional

10 Apr 2024

Gregory j

Dirty or some trash papers on parking lot in back and cigarettes 🚬 butts at the entrance door in back of the hotel 🏨

Friends

2/10

Poor

06 Apr 2024

Zack

I've legit stayed at a lot of hotels and motels and this took the cake for the worst kept place we've been to. We were placed on the first floor... good luck sleeping with people walking upstairs. Went to complain and front desk agent said this is around the time they get ready to go to work (this was at 3am). Two hours later nope still walking around...6am comes and we hear birds chirping like they're in our room ffs... next to zero sleep on a crap bed where you're rolling towards your partner or stuck on the edge. The floors were clearly not vacuumed before we arrived... the outside had cigarette but piles that were out of control. Then the kicker is wanting to use the \"spa\" aka an empty hot tub, and a pool area that's been do ransacked I was told by front desk you had to ask them to let you in with a physical key because kids have ruined it repeatedly...

They should pay people to stay there. To be open and charge anyone a dime to stay here is criminal imo and I work in the hospitality industry so I've seen the way things should and shouldn't be run. This place is a prime example of what not to do at every step of the game.

0/5 stars and may God have mercy on your soul.

Leisure Partner

8/10

Excellent

28 Mar 2024

Vicki

I’ve been coming here since they first started work on the place they have done a great job and all their staff is wonderful
We come visit our grandchildren many times a year and we will continue to stay here

Leisure

4/10

Poor

18 Feb 2024

Verified traveler

Room had no chair, but plenty of room for one. . Spa tub was out of order. Thermostat—we realized the next morning—had been set at 52°.

Partner

6/10

Pleasant

28 Jan 2024

Heather S

I liked the quiet atmosphere. I didn't like the disrepair of the room.

Leisure Partner

6/10

Pleasant

29 Dec 2023

Karen

Needs updating

Very minimal amenities. No hair dryer or coffee maker. The room was in need of updating and repairs. The curtains were shredded, and the paint was peeling by the window. In the bathtub not sure if the grout was just dirty or it was mold. I will say the hotel.is quiet and the housekeeper knocked everyday and asked if I needed anything.

Friends_and_family Family

6/10

Pleasant

03 Dec 2023

Craig

Lucky it’s cheap

Very loud all night long. Walls and ceiling very thin could hear things all around.

Self

6/10

Pleasant

30 Nov 2023

Cheryl

Don't stay

Pictures are deceiving. No hot water, no dead bolt lock, older hotel. However the food was good in the bar.

Partner

10/10

Exceptional

04 Sep 2023

Catherine M

The hotel was clean and the front desk staff friendly. The air conditioner in our room was tempremental and we froze a little bit.

Partner

4/10

Poor

28 Aug 2023

James

Decades ago this may have been the best hotel in the area. They had a good pool area, arcade, and still have a nice gym. Dino's restaurant is attached to the hotel which is a nice feature.

Currently, this hotel is old, dirty and outdated. It is affordable and the housekeeping staff did do a good job. Ammenities like the hot tub are out of order. The ripped up carpeting made me hesitant to travel anywhere but the room to the exit. The parking lot is so bad, I worried about getting a flat tire driving in and out.

On a positive note, I stayed here for three nights and you could tell they are agressively remodeling. They have alot of work to do but have to the potential to become a decent hotel once again.

Business_and_leisure Self

8/10

Excellent

08 Aug 2023

Tara

Great ac n comfortable beds.

Leisure Family

10/10

Exceptional

08 Aug 2023

Cory

Didn't like the hot tub Didn't work

Leisure Partner

4/10

Poor

26 Jul 2023

John

Obviously under remodeling - very messy.
No air conditioning in common areas/hallways - very hot.
No chair in room. Light over sink worked intermittently.
Ice machine not turned on or even plugged in. Vending machine not working. You would be better off staying at the Super 8.

Leisure Self

6/10

Pleasant

26 Jul 2023

Anne

It is being renovated so there were carpet installing tools on the stairs and rolls of carpet in a couple spots. The hot tub was empty and the water in the pool was cloudy so we could not enjoy these amenities. The room was tidy but the mirror was spattered. The clerk at the desk was having to check people in and try to get a hold of the maintenance person. She did not have a number for him and had to go get a chair for a guest herself. She tried to contact the manager and could not get a hold of him either. I think when the renovations are complete it will be a nice place to stay. The clerk was very friendly even under trying circumstances.

Leisure

10/10

Exceptional

23 Jul 2023

Jennifer

The hotel is doing renovations so the inside is a bit disheveled but, I think it will look great once its done.
Our room was beautiful, large, and clean! It's a great place to stay if you want to go to The Dells and not spend a fortune on a hotel. Its just a 20 min drive to The Dells strip and all shopping outlets.There's a Walmart and Goodwill right behind the hotel and a restaurant inside. We did not eat in the restaurant but was told by locals that they have very good food with decent prices.

Leisure Friends

8/10

Excellent

22 Jul 2023

James

Hotel currently being upgraded, I needed a place to sleep without breaking the bank. The Lodge fulfilled this void.

Self

2/10

Poor

16 Jul 2023

Sean

Already put in for no charge cancelation due to pulling up to this place and not even feeling like getting out of the vehicle, very dirty, unkept, sketchy.

Business_and_leisure Partner

4/10

Poor

16 Jul 2023

Samantha

Not great. Very outdated. Room had a layer of dust on everything. Pool wasn’t open. Guy working front desk had an attitude. Wouldn’t recommend.

Leisure Family

8/10

Excellent

13 Jul 2023

Clark

When we were checking in he couldnt find my reservations. Did it thru Hotels.com The front desk person was very confused took over 20 mins and he still struggled to find.my reservation. Dont think he did cause he said it was paid for in cash, but i paid on hotels.com i finally got.my room half hour later. They are renovating so things are dirty. Room was ok, AC WORKED GREAT. Toilet is for little people but shower was good! Maybe next time id just try their website.

Friends_and_family Family

4/10

Poor

10 Jul 2023

Verified traveler

Pool and hot tub not working,hotel being worked on a mess everywhere, room was clean and just painted and bed was very comfortable

Partner

2/10

Poor

09 Jul 2023

Lana

The room and bathroom had not been cleaned. The bedding looked disheveled.

Leisure Family

2/10

Poor

08 Jul 2023

Cindy

6/03/23: DO NOT STAY HERE! Property is under construction. Carpet in elevator and common areas was beyond filthy. Told our room had new carpet and new beds. Not so. Stains on blankets. Cheetos under one bed. My skin crawled. We immediately left. The 2 women at the front desk were very nice. Agreed to full refund. Expedia helped. It was deplorable that our booking was even taken. (Feeling PTSD even now!)

Leisure Family

6/10

Pleasant

08 Jul 2023

mark

They didn't have any record of my reservation. The lady at the front desk was nice enough to give us the last room at a discounted rate. Are room was supposed to be all \"new\" but it might have been a few years ago! It worked for the price but I wouldn't go back.

Leisure Friends

2/10

Poor

07 Jul 2023

Carol

Terrible it should be condemned. No door knob on door to our room n others. Ripped curtains, dusty, fingerprints on tv. Stain on bedspread. We would not stay there.

Leisure Partner

2/10

Poor

01 Jul 2023

Julie

Dirty, should be closed during renovations

6/10

Pleasant

26 Jun 2023

Pamela

Property is being renovated so very messy. Hot tub not working Big disappointment ans no ice but room did have a fridge.

Leisure Partner

4/10

Poor

18 Jun 2023

Todd

The hotel seems to be in the middle of a major renovation. We checked in late after attending a wedding, and the sign for the place was dark, and the clerk seemed puzzled that we actually had a reservation. There were some vehicles at the place, but not many. They put us on the third floor and told us the elevator was out. There appears to be construction debris most everywhere. The room we got was very spacious and appeared to have been partially remodled, but it absolutely reeked of ancient cigarette smoke. The place might have potential when they finish it, but it seems a mess now.

Leisure Partner

10/10

Exceptional

17 Jun 2023

Marina

It’s definitely not the Hilton but the price was the best in the area. The room was clean, the staff is friendly and the TV & AC both work. What more do you need in a room you only need for sleeping?! I would definitely stay here again 👍

Leisure Family

2/10

Poor

10 Jun 2023

Lois

I did not like anything. Tried 2 years in a row thinking would be better 2nd year nut was much worse

Business Partner

4/10

Poor

03 Jun 2023

Susan

Dirty, torn apart, air conditioning was old and didnt work well.

Business Partner

2/10

Poor

31 May 2023

Kay

The Ridge completely disappointed. The first room they gave me had fishing bait left in the refrigerator and the a/c didn’t work. I went down to the desk (couldn’t call because the phone didn’t work) and the woman at the desk gave me excuse after excuse. I finally told her to fix the problem, so I got a new room. The new room had a NASTY refrigerator that didn’t work, I just dealt with it cause I figured I couldn’t expect better. The desk and television blocked the room mirror, which was filthy. They appear to be doing some redecorating or remodeling, however the hall and stairway walls and carpets were filthy, the outside of the building was unkempt. Not a nice experience and not a nice place to stay if you are visiting Portage.

Leisure Self

4/10

Poor

23 May 2023

Adam

The room itself was \"ok\". I mean the water worked and shower drained. But the rest of the building looked like its in the middle of a remodel project that started in 2004 and hasnt been touched in years. It was hard to find parking next to the building between the abandoned vehicles with flat tires. And the extra caricular activities in the parking lot at 1am made me worry about my vehicle and it's contents. I travel through this area a lot and will never stay there again.

Leisure Self

2/10

Poor

06 May 2023

Marc

Wi-Fi didn't work, phone didn't work, front desk staff blamed it in a recent fire. The fire was a year ago. Couldn't get to vending machines due to rolls of carpet stacked against it. The room number placard were lying on the floor, hallways full of furniture

Leisure Self

2/10

Poor

02 Apr 2023

Michael

Terrible

Most of the hotel was under construction. Supplies and tools laying everywhere. Beds weren't made in the room. Pool/hot tub was closed.

Friends_and_family Friends

4/10

Poor

21 Mar 2023

Rachel

We have stayed here other times and have enjoyed it. This time was so disappointing we had to leave to stay at another hotel. The room was dirty (had stains on the carpet), smelled like paint, and plus the pool and hot tub were closed. The hallways were dirty and really run down. We were very disappointed.

2/10

Poor

06 Jan 2023

Skjp

I was very disappointed it probably hasn't been remodeled in over 30 years there was so many cigarette Burns on the carpet floor and looked dingy the dressers had broken drawers tile was coming up in the bathroom. Honestly I think it was probably the worst place ever went into

Leisure Friends

4/10

Poor

14 Oct 2022

William

Old, run down hotel. Poor lighting. Probably a boarding hotel now.

Leisure Partner

2/10

Poor

10 Oct 2022

Patrick

No a thing

Leisure Family

4/10

Poor

06 Sep 2022

Shane

The rooms didn't look like it has been cleaned since the 80s, The Bed sheets looked clean but the bed was old and unconvertable. Wallpaper was peeling off the walls and the wall under the A/C unit was coming apart.

Business_and_leisure Partner

8/10

Excellent

31 Aug 2022

Dennis

Good hotel

No pool or hot tub but an old clean hotel. Its wasnt bad. Just empty during the day and real laid back

Partner

6/10

Pleasant

24 Aug 2022

thomas

room was comfortable and quiet. interior was in rough shape. needs a overhall. exterior doors not locked. ice machine not working. nice location. overall i was satisfied with my stay.

Leisure Self

6/10

Pleasant

22 Aug 2022

Lori

The staff was courteous and helpful. Condition of the room was ok. It was a $65 room on a Sat night. Bed and bathroom were clean. Light over sink didnt turn on, carpet was well used, wall paper peeling , you could see the water damage on the wall under the air conditioner unit. But the room was not musty or moldy smelling. Our door looked like it had been broken in to several times. If my husband hadnt been with me , I would have asked for a different room.

Leisure Partner

8/10

Excellent

22 Aug 2022

Verified traveler

Quiet, clean and comfortable.

Definitely in need of an upgrade. As others have mentioned, the restaurant was closed and ice machine not working. Carpet was threadbare, paint and wallpaper were peeling off the walls. But we expected this after reading the reviews. There was a refrigerator and microwave in the room, and the room was quiet, clean and comfortable. At the price we paid, I would go back again.

Friends_and_family Family

2/10

Poor

22 Aug 2022

Josephine

This property was disgusting! The carpets are filthy, we couldn’t even take our shoes off! No security as the outside doors are literally open and do not lock so anyone can come and go as they please. The air conditioner comes on and off every five minutes no matter what temp it is at so it is difficult to sleep. Restaurant and bar are closed. Front office lady was super nice but when she gave us the keys said they were “security coded” these are regular keys so impossible it was an outright lie. Would never stay here again and you shouldn’t either unless you like nasty!!

Leisure Family

2/10

Poor

22 Aug 2022

Julie

Extremely run down, falling apart and not maintained, not as advertised- no restaurant, no game room, one vending machine for 100 rooms, NO ice- told to go to the dollar store for it and unbelievably filthy. Saw dead bugs, had crusty stuff on bedspread. Carpet stained and gross. Don't plan to be barefoot even in your room.

Business_and_leisure Partner

10/10

Exceptional

14 Aug 2022

Hubey

Friendly check in. Huge clean room, comfortable bed, fridge and microwave. Close to Fiesta grocery, Wal-Mart, and bonus Goodwill.

Self

6/10

Pleasant

08 Aug 2022

Dennis

Wish restaurant and lounge was open. Pool deck was slippery. Pool and hot tub was good. For the price it was good