Name: Silken Gran Hotel Durango
Address: Gasteiz Bidea, 2, Durango, 48200, ES

Silken Gran Hotel Durango

Vizcaya - Bilbao · Spain

100 reviews shown

6/10

Pleasant

06 Jul 2026

Bethany

Beautiful hotel, the room was lovely and clean and the staff were very kind - especially the cleaners who did an amazing job and kept our room consistently fresh and clean. The hotel is within walking distance of the town - full of restaurants and shops that are relatively cheap. We paid £542 for 1 room for 5 nights over the period of July 1st to July 6th which included use of the pool. Food was expensive, ranging from €20-€50 for lunch so we ate within the town (K2 kebab we love you). It met our expectations for things to be a bit more costly as we would be staying over the 4th of July however we did not expect to be restricted pool access. We were notified the day before check in that the pool would be closed for a private event from 5pm-9pm on the 4th of July during extremely hot weather and high UV, we booked our stay months in advance. We kindly inquired with the reception staff about potentially going to the spa free of cost (€18 per hotel guest) to amend the time with the pool we lost however, much to our disappointment, they said no. We paid £122 for the night of July 4th alone (in comparison to the other nights, which ranged from £78 to £108) choosing this hotel specifically for the pool access and lost this with last minute notice and no compensation which we found very dissatisfactory. I would not recommend going here during national/international holidays or events.

Partner

4/10

Poor

19 Jun 2026

Santiago

The building is beautiful from the outside, but it is in desperate need of maintenance and renovation on the inside.

The only positive aspects of my stay were the breakfast buffet, which was excellent, and the housekeeping staff. The cleaning team did an outstanding job and kept the rooms clean and well maintained throughout my stay.

Overall, despite a few positive points, I would not consider this a true four-star hotel and would not choose to stay here again.

Partner

4/10

Poor

19 Jun 2026

Santiago

This hotel is not a four-star hotel.

First, as soon as you arrive, you are faced with a long flight of very steep stairs just to reach the reception area. The hotel clearly states that there is no bellhop service, so you will have to carry your own luggage. If you are not in good physical condition, this can be quite challenging.
Second, the hotel advertises a gym, but it is not actually part of the hotel. It is a separate facility next door, must pay an additional €6 to use it per day
Third, the hotel claims to have a spa, but access costs €18 per hour.
If you are a business traveler and need reliable internet, be prepared for disappointment. The Wi-Fi connection is extremely poor in most areas of the hotel. I had to work from the terrace because there was virtually no usable connection in my room. I contacted the staff, and they moved me to another room that supposedly had better internet, but the speed was still terrible—less than 1 Mbps when I tested it.
The building itself is beautiful from the outside, but the interior is in serious need of maintenance. The carpets in the rooms are stained and dirty. If you look closely at the lower sections of the doors, you will see chipped paint and poor repair work throughout the property. Overall, the hotel does not appear to be well maintained.
Parking is another major issue. The hotel charges €20 per day for parking, which is expensive. Unfortunately, you will likely have no choice but to pay for it because there is not parking

Partner

8/10

Excellent

18 Jun 2026

Isobel

A good all round experience. (Didnt use the spa)

Partner

10/10

Exceptional

17 Jun 2026

Cheryl

Lovely large room with balcony and view of the pool and garden. Very comfortable large bed. We couldn’t get the coffee maker to work, but one of the staff managed to when she was able to leave the reception area. Room was very clean except the tv remote controls, good air conditioning. Very nice bar and restaurant, the food was very good and the breakfast was excellent with a wide variety of food. The pool was refreshing (unheated, but it was 35’C outside!) we would definitely stay here again

Partner

10/10

Exceptional

28 May 2026

Jacek

The location of this hotel is in a very quiet area.
I like the view from my room to the mountains.
I also enjoy the distance to other cities I went to see.

Friends

10/10

Exceptional

26 May 2026

Christopher

Exceptional stay, friendly staff, and the perfect Basque Country base!This was my first time visiting the Basque Country, and it did not disappoint. I traveled here for the EPRC finals and to catch up with a friend I hadn’t seen in nearly twenty years.I chose Durango as my base because it is an easy 40-minute train ride into Bilbao. The hotel itself is ideally located—just a 10-minute walk from the station and close to local shops, restaurants, and beautiful historic buildings. Having stayed at Silken hotels before, I had high expectations, and I wasn't disappointed. It is a beautiful property featuring a nice restaurant, an onsite spa, and a lovely garden area for outdoor dining.The hotel staff were super friendly and welcoming, even using my name after just a few days. The breakfast was good, and my room was large, spotlessly clean, and featured great air conditioning with multiple aspects. The bed was comfortable, so I slept very well. The bathroom also had a nice, powerful shower and decent-sized towels.I highly recommend this hotel and will definitely return. While I suspect I was very lucky with the great weather during my trip, the hotel's excellent amenities make it a fantastic choice rain or shine.

Self

10/10

Exceptional

04 May 2026

Jose

Wonderful hotel, and perfect location in Durango.

Self

10/10

Exceptional

25 Mar 2026

Maria Fernanda

Muy muy limpio, la condición del lobby excelente. Pero los cuartos ya están un poco viejos y desgastados. La cama muy cómoda aunque las almohadas un poco planas. Algo que esperaba encontrar era una cafetera o tetera para hacer té o café. El desayuno buffet excelente y muy rico, diario lo mismo pero la calidad excelente 100% vale comprarlo. El personal excelente desde concierge, limpieza y restaurante. 100% nos quedamos otra vez ahí.

Partner

6/10

Pleasant

08 Oct 2025

Tysheina

The spa was lovely but misleading on the advertising. It is a separate service you pay to use

Leisure Friends

10/10

Exceptional

02 Sep 2025

Stewart

Very nice

Leisure Self

8/10

Excellent

15 Jul 2025

Peter

The staff was excellent. Food did not meet expections.

Leisure Self

10/10

Exceptional

15 Jul 2025

Dennis

A superb hotel, with friendly and helpful staff. The location is perfect for walking i to Durango.

Leisure Partner

10/10

Exceptional

03 Jun 2025

Pauline

Great location to visit the town.
Parking secure.
Food in restaurant was good staff friendly.

Friends_and_family Family

10/10

Exceptional

02 Jun 2025

Mark

Great hotel
Good food
Location is good apart from getting back from Bilbao after a footy match

Self

10/10

Exceptional

22 May 2025

Maria

Fantastic staff and beautiful hotel

Leisure

10/10

Exceptional

25 Apr 2025

Lucy

Very nice hotel, all the staff were amazing, no complaints at all

Leisure Friends

10/10

Exceptional

13 Oct 2024

Andrew

Great location nice staff and camino bike stotrage

Leisure

4/10

Poor

01 Sep 2024

Madison

Because of the photos online, we had high expectations for this hotel.

What we found was a well kept exterior and design concept but rooms with very dated interior that lacked basic maintenance and upkeep.

Our family had a total of three rooms in what appears like the facility's keep or tower.

Our room had the following (believe it was 221 - first door at top of stairs):

• Worn/Filthy/Stained Carpet
• Peeling/Stained Wallpaper
• Rotted Baseboards/Trim
(See Photos)

Note: Family told us their rooms were not much better.

Another issue was that our bed which was two twins pushed together kept separating because it was on wheels, not stationary like most are when in this configuration.

Although an adequately maintained room would not have been unreasonable at the hotel's rate $182 (this amount did not including parking), it was certainly a waste for the condition of the room.

Please know there is not valet or bellman and you may need to take two elevators to get to your second story room.

Not everything was bad, highlights were the restaurant/room service staff which were kind, knowledgeable, and prompt. Food was very good!

Leisure Family_with_children

10/10

Exceptional

06 Jun 2024

Imogen

Very friendly helpful staff. Beautiful hotel

10/10

Exceptional

12 May 2024

Sebastien

Great service, great gym. Good options for dinner too. Loved it!

8/10

Excellent

09 Oct 2023

Frederick

The hotel is nice. The restaurant bar makes good drinks. You're about 40 min away from bilbao city center by public transport, but the ride doesn't feel that long.

Leisure Partner

10/10

Exceptional

25 Jul 2023

Fernando

Recommended

Great welcoming team - nothing too hard for them to sort out - enjoyed our stay - wish we had a bit more time to explore the town.

Friends_and_family Family

6/10

Pleasant

05 Jul 2023

Alison

Over priced. Not 4 star.

First impression of the hotel is wonderful. Lovely garden and lobby. Staff were nice.
Rooms are not so nice. Small, very warm, I had the AC on full the entire time.The rooms are in much need of some attention. Lots of chipped paint. The blind was broken for our 4 night stay despite our room being serviced every day. No water in the room. No tea or coffee facilities for guests. €14 a night to use the car park. ( it was €12 when i booked)
The gym was €5 each.
When you're paying £164 a night room only I feel it was way over priced for the service they provided.

Partner

10/10

Exceptional

03 Apr 2023

Susan

Our room had multiple balconies, one with a table for late afternoon wine and cheese. Staff was helpful and friendly, parking was under the building. The included breakfast buffet had ample choices.

Leisure Family

10/10

Exceptional

16 Aug 2022

Anthony

Great hotel with pool.

Good sized room, unfortunately over looking a wall at the back but it was very quiet. Lovely swimming pool and good outside area. The food in the restaurant was amazing and if anything the portions were too large! Great food. We had DBB that included a full bottle of wine!

Partner

10/10

Exceptional

05 Jul 2022

Patricia

We spent 3 nights and really enjoyed both the Hotel and Durango will stay again if sailing from Bilbao.

Partner

6/10

Pleasant

22 Jun 2022

Frederick

Make sure there is no wedding reception

I enjoyed staying at the hotel and there were a number of positives but the overbearing issue was there was a wedding reception which meant every element of the hotel facilities were overstretched so impossible to get service in the lounge, no outdoor seating and secure parking full.

Partner

10/10

Exceptional

11 Feb 2022

Andriy

Chic dusted by time

Old rich hotel, chic dusted by time, but great feeling inside. Staff is amazing and super nice, restaurant of high quality. Just matress was too soft and -not- soundproof door and walls.

Business

10/10

Exceptional

26 Nov 2021

Verified traveler

Quiet & Comfortable

Excellent Hotel with good facilities and close to place of business.

Business

10/10

Exceptional

31 Aug 2021

jason

Fast efficient friendly checkin, clean spacious room, wifi not so good

Business

8/10

Excellent

18 Sep 2019

Pauline

Two night stay

The hotel was really nice, although the room was very basic, but comfortable. The breakfast was excellent! It would’ve been nice for the pool to be opened earlier.

Partner

10/10

Exceptional

28 Aug 2019

Steve

World class

9 of us had a 2 night break at this wonderfully amazing hotel. The staff were incredibly helpful, the service superb and the restaurant food varied and 1st class.

The gym was comprehensive and equipment brand new. The spa facilities were also fabulous.

We will definitely be back but next time for a much longer stay.

Friends_and_family Family

8/10

Excellent

10 Aug 2019

Verified traveler

Lovely period hotel with great facilities

I stayed on an overnight stop over, en route to Portugal so didn't get to experience the local area. The hotel was very comfortable, great gym, convenient parking and wonderful breakfast. Staff were great but bar food service was very slow. Got fed up waiting to be served. As I was tired from an 11 hour drive, I couldn't wait and skipped the meal and want to bed. The breakfast made up for it though.

8/10

Excellent

01 Jul 2019

Jorge

I requested a big bed and instead I got 2 twins, other than that was amazing

Family

6/10

Pleasant

27 May 2019

Dawn

Great breakfast, great beds.

Emergency stop over due to car breakdown.
Most prestigious hotel in a small town.
Beds very comfortable but some updating in the rooms needed.
Not much outside space.
Breakfast was delicious and a highlight of our stay.

Partner

8/10

Excellent

18 May 2019

William

To many extras but nice hotel

The hotel was a wonderful period property in a fairly residential area. I cannot fault the room or the hotel staff in general. One word of warning, everything is extra, l.e. Parking 12€. (No off-street parking available so you must use car park) Swimming pool 10€ and the Gym 5€.

Partner

6/10

Pleasant

06 Mar 2019

Verified traveler

This is a nice Hotel in a great little city. But their WiFi is basically nonexistent. It’s two minutes then five minutes off.

You can’t communicate back home, etc. if they fix that it’ll be a lot better.

Leisure Friends

10/10

Exceptional

26 Oct 2018

Michael

NIght in Spain

Great location close to airport

Family

6/10

Pleasant

02 Oct 2018

CHARLES

Lovely hotel, just a shame was charged 15 euro to use the small pool, ( also they had closed the outdoor pool although weather was gorgeous )

10/10

Exceptional

21 Sep 2018

Laurie

Exceptional hotel, memorable stay.

This is a gorgeous, elegant hotel. Beautiful property, and a really cool pool. Staff was wonderful. Room was very spacious and comfortable. Easy walk into town and restaurants. Breakfast buffet was terrific.

Partner

10/10

Exceptional

13 Aug 2018

Julie

Charming. Has character.

AC in room did not work when we first got there. They fixed it but it was uncomfortable for a few hours because it was so hot.

Partner

10/10

Exceptional

20 May 2018

Carol

Stylish hotel in Durango

What a lovely place to stay! It is a very stylish hotel, classic but modern without being too modern and soulless. The hotel staff were incredibly friendly and helpful too. I only stayed one night but would definitely return on another trip.

8/10

Excellent

15 Apr 2018

Verified traveler

Hotel in charming town

Beautiful hotel in an incredibly beautiful location

Partner

10/10

Exceptional

03 Aug 2017

Grainne

Lovely hotel but bad smell in lobby

Lovely hotel but bad smell in the lobby and food service in lobby very very slow and pool could have definitely been warmer.

8/10

Excellent

26 Dec 2016

Verified traveler

Great experience

Great hotel, close to town center and with very nice bathroom

6/10

Pleasant

08 Sep 2016

sam

Nice hotel for a short stay.

The rooms are modern clean and well presented the hotel is well located for Durango and surrounding areas.

Swimming pool is lovely and big with comfortable lounges next to it however we were not allowed to swim in it before the lifeguard arrived at 12!

Sadly there were no in room drinks facilites of tea or coffee. The mini bar had 2 very small bottles of complimentary water that were not replaced for our second night stay.

Breakfast buffet priced 12euro pp had a poor selection of warm breakfast items. Although we arrived at 9.50 (we were told it ended at 10.30) items were not restocked.

8/10

Excellent

22 Jul 2016

mary

Good hotel

We stayed here just to go to Asador Etxebarri, and found it a pleasing hotel with an interesting old part of town nearby

8/10

Excellent

25 Jan 2016

Verified traveler

Good Hotel

Good hotel with easy access to town centre

8/10

Excellent

13 Oct 2015

Samuel

Beautiful Basque

Great hotel with decent rooms.

+ Free wifi
+ Nice hotel building
+ Restaurant food was good
+ Great location to get to and to go into town from
+ Some exceptional local restaurants
+ Close (30 mins) to great beaches and sights

- Not the most comfortable rooms
- Parking charge (10 Euro per stay)
- Breakfast was only okay
- Room walls are a little thin making it noisy if you are unlucky with noisy neighbours

Overall though I enjoyed my stay, loved the Basque region and would go back!

6/10

Pleasant

11 Dec 2014

alun

Average

Fine but would expect more for the price. Terrible breakfast.

6/10

Pleasant

05 Jul 2026

Sara

Nice hotel and pool overall. Unfortunately pool was closed half of the time because of private event. No spa or gym was included in room price.

8/10

Excellent

03 Jun 2026

Raul

Un hotel cómodo, con aparcamiento en zona blanca cercana. Un desayuno correcto y bien servido por el personal.

Friends

8/10

Excellent

28 May 2026

Alisa

schönes 4 Sterne Hotel, direkt in der Nähe des Stadtkerns von Durango.
Check-In war sehr angenehm, das Personal ist mehrsprachig

Unser Zimmer selbst war leider sehr dunkel (Blick aus dem Fenster auf einen begrünten Hang), aber sehr nett eingerichtet und sauber. Bequeme Betten, leider mit getrennter Matratze im DZ, kein Topper)

Parkplätze/Tiefgarage sind mit 20€ relativ teuer, die Parkplätze sind begrenzt und auch sehr eng (va. mit einem größeren Auto). In der näheren Umgebung gibt es leider sonst wenig Ausweichmöglichkeit wegen der Anwohner.

Restaurant (Frühstück und Abendessen) haben wir nicht in Anspruch genommen, da wir tagsüber immer unterwegs waren.

Für jegliche Annehmlichkeiten wie Gym oder Pool musste man zahlen, der Außenpool war trotz knackigen 30 Grad noch nicht geöffnet.

Hotel ist definitiv empfehlenswert, wenn man es als Ausgangspunkt für (Tages-)Ausflüge nutzt; Durango selbst hat wenig zu bieten

Partner

10/10

Exceptional

12 May 2026

florence

Deuxième séjour au Silken. L'emplacement, la chambre, le petit déjeuner, le personne, le spa, et le parking sont au top. Hôtel avec tout le confort et au calme. Nous avons passé un agréable séjour.

Partner

10/10

Exceptional

10 May 2026

ENRIQUE

Excelente opción en Durango

Partner

8/10

Excellent

03 May 2026

Dominik

Hotel sehr gut, leider keine Parkplätze

6/10

Pleasant

27 Apr 2026

Hans

Henkilökunnan englanninkielen taito oli välttävää, saatiin kuitenkin asiat hoidettua. Autolla saapuessa ei ole muuta vaihtoehtoa kuin maksaa 20€ parkkimaksu, joka selviää vasta varauksen jälkeen. Huone oli ihan siisti, mutta selvästi vastamaalattu öljypohjaisella maalilla. Hajua kesti juuri ja juuri yhden yön. Aamiainen oli ihan OK. Hieno rakennus, mutta henkilökunta ehkä kuitenkin lähempänä kolmea tähteä kuin viittä.

10/10

Exceptional

07 Apr 2026

Francoise

Très bel hotel , intérieur comme extérieur, grande chambre , vaste salle de bain , propreté irréprochable , personnel à la réception très sympathique.et serviable..Aucun reproche .

6/10

Pleasant

07 Apr 2026

ALEJANDRO

Es un cuatro estrellas que necesita una reforma.

Self

10/10

Exceptional

14 Dec 2025

Xavier

Tout très bien

Partner

10/10

Exceptional

12 Nov 2025

Jordi

Voy siempre por trabajo, cerca de Bilbao Durango ciudad tranquila

Business

10/10

Exceptional

02 Oct 2025

Damien

Bien

Hôtel de charme. Restaurant de qualité . La seule problématique est l’absence de parking en libre service. Il faut réservé une place en avance . Nous avons eu des difficultés à trouver une place dans le quartier !

Friends_and_family Family

8/10

Excellent

18 Aug 2025

Gilles

Hôtel calme et bien entretenu mais ne vaut pas un 5 étoiles. Piscine et repas décevants : bien mais sans plus.

10/10

Exceptional

21 Jul 2025

Sybille

Super schönes Hotel in einer schönen kleinen Stadt. Das Gebäude ist schon wunderschön anzusehen. Die Zimmer sind sehr gemütlich eingerichtet, mit einem großen Bett und angenehmen und komfortablen Kissen. Das Bad ist sehr groß mit Badewanne ausgestattet. Der Pool ist klein aber völlig ausreichend und schön gestaltet mit Pflanzen und Liegen. Am Pool gibt es eine Bar mit lecker essen bis spät abends. Das Frühstück ist sehr lecker und abwechslungsreich, es gibt eine ordentliche Auswahl und viele unterschiedliche Kaffeesorten. Ich werde wiederkommen.

Leisure Self

10/10

Exceptional

16 Jul 2025

florence

Excellent

Hôtel agréable et calme en centre ville. Le personnel est attentif, très beau jardin avec une piscine a débordement en inox. Parking en sous sol payant. Le petit déjeuner est très bon, la chambre avec vu sur la piscine est très agréable. Nous avons passé un bon séjour.

Partner

6/10

Pleasant

04 Jul 2025

Verified traveler

Séjour convenable. Attention l’accès à la salle de sport est payante (6€ par accès) et ceci n’était pas précisé sur la présentation de l’hôtel

Partner

6/10

Pleasant

09 Jun 2025

JEAN

Nice hotel, but outdoor pool still wasn't open early June and i find this unacceptable :-(

Note, the gym is great but not included in your hotel price

Friends_and_family Friends

10/10

Exceptional

28 May 2025

Humberto

El servicio, el lugar y la comida fue de lo mejor!

Leisure Family

10/10

Exceptional

10 Mar 2025

Estrella

El hotel y la atención muy buena! Único defecto que había una celebración y el ruido no dejaba dormir.

Friends_and_family Family

10/10

Exceptional

15 Feb 2025

Maria Victoria

El hotel esta muy bien situado. Es muy agradable y cómodo.

Leisure Partner

10/10

Exceptional

16 Nov 2024

Anthonij

Prima hotel . Aanrader .
Niet eerder meegemaakt dat bij de receptie uitstekend Engels en Duits werd gesproken

Business_and_leisure Self

10/10

Exceptional

08 Oct 2024

Jean Pierre

hôtel très confortable et personnel compétent et accueillant.

Très bon séjour

Partner

8/10

Excellent

30 Aug 2024

Verified traveler

Guillaume

J’ai passé un très bon séjour dans cet hôtel.
Pour commencer, il jouit d’une position idéale au sein des Pays Basques, la ville est à environ une heure de trajet pour se rendre dans différents endroits à visiter : Guernica, Playa de Laga, Monte Gorbeia, Vittoria-Gasteiz, San Sebastian, Bilbao…
En ce qui concerne les services de l’hôtel, le petit-déjeuner est exceptionnel, je le recommande vivement, la seule critique que je puisse formuler est que les fruits ne soient pas forcément de saison et qu’ils ne soient pas assez mûrs. En ce qui concerne le parking, le spa et la salle de sport, je ne les ai pas essayés, le prix du SPA ne nous a pas trop motivé (18€ par personne) et le parking est gratuit dans la rue. La piscine est agréable quoique peu profonde (1.25 m), en revanche il manquait quelques chaises-longues au bord, mais les linges de bains sont fournis par l’hôtel!
La chambre était spacieuse et confortable, quoique le duvet était un peu trop chaud. Le service de nettoyage impeccable, j’ai toutefois été un peu gêné qu’il n’y ait pas de brosse pour les WC.
La seule chose qui m’ait vraiment déçu est le restaurant de l’hôtel, j’y ai mangé une fois un burger au poulet que j’ai regretté. Ils proposent une recette qui s’éloigne trop de l’essence du burger. La salade prenait trop le dessus sur le goût du burger. Pas assez de sauce, qui n’était pas à mon goût, ni de fromage. Pain inadapté. Frites molles, pas assez cuites servies dansun sachet papier surune assiette le creuset ?

Partner

10/10

Exceptional

19 Aug 2024

Nicolas

Excellent séjour basque

Excellent séjour dans un magnifique hôtel typique basque
Personnel très agréable et aux petits soins
Restauration simple mais excellente dans le menu demi pension et très appréciable le fait que les boissons (vins eau etc) soient incluses au diner

Partner

10/10

Exceptional

18 Aug 2024

Bettina

Nice hotel in a pretty town, relatively close to Bilbao and very close to the old town of Durango. The rooms are a bit dark and not brand new, but quite big and clean. The bed is very comfortable. The pool area is pleasant.

Leisure Partner

2/10

Poor

09 Jun 2024

Linda

La piscina no estaba abierta ,cerrado sin previo aviso,reserve para usar piscina y no pude usar.el spa cuesta extra,sin previo aviso

8/10

Excellent

15 May 2024

Antonio

Viaggio a Durango

Ottima posizione, camera confortevole e personale molto gentile e professionale. Ristorante di buona qualità e scelta. Il paese è molto bello e caratteristico con un bel centro storico e un bel movimento di persone.
Consigliato

Business

6/10

Pleasant

07 May 2024

Tom

OK hotel. But not 4 stars yet.

Leisure Partner

8/10

Excellent

06 May 2024

Annet

Echt een “oud grand-hotel” met Spaanse charme. Het personeel is uiterst vriendelijk en behulpzaam en de service is goed! De kamers zijn netjes. Restaurant goed!

Leisure Partner

8/10

Excellent

28 Apr 2024

jean-christophe

Bon établissement, quelques rénovations ou rafraissements a prévoir.
Restaurant bien mais pas de menus le soir uniquement pour à la carte. Prix excessif

Business_and_leisure Friends

10/10

Exceptional

04 Apr 2024

Ana María Salvador

Cama muy cómoda, todo muy limpio y muy buen desayuno.

Leisure Partner

6/10

Pleasant

28 Feb 2024

Javier

Cosas a destacar y cosas a mejorar…

A destacar:
Limpieza, silencioso, confortable, personal amable, situación muy buena.

A mejorar:
Sin agua de cortesía, GYM se paga “on top” 5€.

Business

8/10

Excellent

31 Oct 2023

Nishiki

Restaurant staff very helpful, thank you Miss Sara.
The beer is great, but food is very salty. I stayed 2 days with 3 meals, all of them are salty, so it's not an accident.

Business Self

10/10

Exceptional

23 Oct 2023

Julio César

Estancia ok

Una estancia perfecta todo en su sitio y sin complicaciones la atención personalizada y cuidada merece la pena.

Business

8/10

Excellent

15 Oct 2023

Thomas

Convenient for an overnight stay

The hotel is centrally located in 10 minutes walking distance to the old town of Durango. We have booked a comfort room. The room was large, equipped with a king size bed, sitting area, fridge, kettle etc. The internet connection in room #124 was reliable.
The breakfast was of good quality. There is a very limited choice of restaurants nearby, so I had diner in the hotel restaurant. The steak was of excellent quality,
Parking was included in the special rate offered by hotel.com if not charged at 15.- €. Street parking is difficult to find. .
On the negative side, there are many stairs to manoeuvre when accessing the hotel. The access to the fitness area is chargeable.

Partner

8/10

Excellent

26 Sep 2023

Franco

En general un buen hotel con un desayuno muy agradable

Business

8/10

Excellent

17 Sep 2023

Nathalie

Accueil à revoir

Globalement hôtel bien, chambre confortable mais personnel pas très agréable.
En revanche nous avons passé une mauvaise nuit dérangés un groupe de personne à moitié ivre qui est rentré à 1 h 30 du matin en hurlant dans les couloirs et en chantant. le lendemain l’hôtel ne s’est même pas excusé ni à fait un geste commercial.

Partner

8/10

Excellent

03 Aug 2023

Barbara

8/10

Excellent

10 Jul 2023

Francisca

Todo bien....un gran hotel.

Leisure Partner

8/10

Excellent

09 Jul 2023

Manfred

insgesamt sehr gut

Leisure Friends

8/10

Excellent

05 Jun 2023

EMILIO

DESAYUNO COMPLETO, ATENCION BIEN, HABITACION BIEN, BIEN COMUNICADO, PARKING CARO, SOBRESALIENTE

Family

4/10

Poor

30 May 2023

Karsten

Katastrophe!

Entgegen der Hotelbeschreibung bei Buchung war der Pool geschlossen - trotz 28 Grad. Die Hotelbereiche aussen konnten wegen einer Feier mit lauter Musik nicht genutzt werden. Das Zimmer war ein dunkles Loch. Ich wollte sofort abreisen, doch das Management verweigere das.

10/10

Exceptional

26 May 2023

Juan

Muy lindo Hotel, buena experiencia

Muy bonito el Hotel, muy bien cuidado, buen desayuno. Está a 20 minutos del centro de Bilbao en auto. Durango es una bonita ciudad y hay de todo alrededor, caminando a 2 cuadras del Hotel.

Friends_and_family Family

10/10

Exceptional

17 Apr 2023

JAVIER

Excelente

El personal, desde el primer momento ha sido de 10. Entrada räpida y salida más aún. Las habitaciones espaciosas y tranquilas. El bufet del desayuno abundante y con variedad. Los espacios comunes amplios y muy cómdos para momentos de relax. Los jardines también muy acogedores. Muy céntrico. Garaje muy cómodo.

Partner

8/10

Excellent

10 Apr 2023

ANA BELEN

Precioso hotel a pocos minutos de zona de bares y restaurantes
Poco accesible ,demasiadas escaleras para entrar.
Buenas habitaciones, armario grande pero solo tenia 3 perchas, buen desayuno
Tiene parking por 15 euros la noche

Leisure Partner

10/10

Exceptional

02 Apr 2023

Belen

Personal muy amable y bonita habitacion

Leisure Self

10/10

Exceptional

31 Mar 2023

Julio César

De trabajo y aprovechando el ocio

Muy bien todo perfecto

Business

10/10

Exceptional

08 Feb 2023

David

Superbe sejour

Sejour d'une nuit. Super acceuil, chambre très spacieuse, calme avec un grand confort. La salle de bain est également spacieuse. En ce qui concerne le restaurant, le menu du jour était vraiment bon et le service aux petits soins. Salle de sports sur place, piscine,... J'y reviendrai

Business

6/10

Pleasant

19 Jan 2023

Sébastien

Le restaurant était en dessous de toute attente. Froid et pas frais, le serveur gêné a eu la politesse de ne pas facturer mon repas après avoir constater l’erreur de la cuisine.
Personnel agréable, même si les services tels que le spa etc étaient fermés. Tout de même 5€ de supplément pour aller à la salle de sport.
Dommage, car chambre vieille mais propre.

Business