Name: Akelarre Ostatuta
Address: Barrenkale 5, Murueta, ES

4/10

Poor

14 May 2026

helen

This is a hostel not a hotel. There were no staff present for reception and no contact phone number. I was supposed to have received access codes but nothing got through to me. I only got in with the help of another guest. I could not register my passport
There was no water glass in the room. The heating was not on - I had to sleep in my clothes
This probably ok for backpackers but at 70 euros a night it was extremely expensive for what it offered.

Self

4/10

Poor

28 Jun 2025

Jenny

Not great.

It was inexpensive and was just a bed for the night but was just not very nice. Tired tatty furniture. Saw no one at all. Upstairs was a communal kitchen that was horrible. It was more of a cheap hostel really.

Friends_and_family Friends

8/10

Excellent

03 Jun 2025

John

This is an old school property from the 50s 60s that has the check in desk on the 2nd floor, 1 up from the street. The rooms are compact but functional. It's a throw back to an earlier age.

Leisure Self

10/10

Exceptional

22 May 2025

Germaine

Great no-frills hotel in the heart of Gernika. The rooms are basic but if you get a good price, I would recommend it for somewhere to stay. The pin entry system makes check in simple and the owners were communicative.

Leisure Self

10/10

Exceptional

21 May 2025

Stephen

Stopped on my way through Camino Norte. No complaints. More than adequate for a couple of nights stay.

Leisure Self

4/10

Poor

30 Mar 2025

Lise

The check in process was difficult as our US phone needed wifi to comply. We had to communicate several times to get the info via email. They were polite, but it took a while. The outside check-in machine didn't work. The shared kitchen where they wanted us to eat was obviously used on our arrival. Our room was clean and tidy. We could have used more heat. It would have been really nice to have an actual person on the premises.

8/10

Excellent

23 Oct 2024

Michelle

The facilities were much more satisfactory than I expected. I was also satisfied with the elevator, kitchen, and view. However, the bedding smelled like it was not dry and the pillow smelled, so I put on the cover I brought and slept. The pillow cover was fine, but the pillow itself should be washed in hot water or replaced with a new one. Room number 3612

Self

10/10

Exceptional

26 Jun 2024

Andrew

Great place, and great staff

8/10

Excellent

05 May 2024

Daniel

The confirmation number sent by hotels.com dod not work in the automated checkin machine.

Friends_and_family Friends

10/10

Exceptional

20 Apr 2024

Sarah

Excellent value and location, nice room

I have no idea why this place has mixed reviews - I thought it was excellent. Location was amazing - right in the town centre - the room was bright and clean and actually really nice- of course there was a buzz and hubbub from the street below but it didn't go in ridiculously late or detract from a good night's sleep, the beds and pillow were comfy, everything was fine. In addition, the hostel has a fast lift, the auto check-in works like a dream; the price was good (around 60€ for 2 pax) and messages were generally answered quickly via the Hotels app. It would perhaps be useful to be told that luggage sent ahead will be left on the 2nd floor terrace near the reception desk - we had a brief panic on arrival, not having had that info, but a WhatsApp message sorted things out within a few minutes.
There is a launderette directly opposite the hostel (think it said it closes at 8.30pm).

Friends_and_family Friends

2/10

Poor

05 Apr 2024

Maria

Take it if it is the last chance to not to sleep on the street. We have heard all the life of the neighbourhood including making pee… some industrial machine sound. Bad sheets had stains. The whole room was not clean. No design…

10/10

Exceptional

29 Sep 2023

C.Brandi

Really appreciated the auto check-in

Leisure

8/10

Excellent

27 Aug 2023

Dorothy

Great location with clean, quiet rooms. The managers were bery helpful with check-in.

Leisure Self

6/10

Pleasant

07 May 2026

Joan Enric

Lo mejor la ubicación. El precio excesivo

10/10

Exceptional

18 May 2025

Christine

Bien faire son Check in online

L’hôtel est très bien situé. Il faut bien faire son Check in à l’avance pour avoir le code d’entrée avant l’arrivée.

Friends_and_family Friends

10/10

Exceptional

27 Apr 2025

Carme

Muy bien

Leisure Self

2/10

Poor

13 Apr 2025

Diane

Déçue de l’établissement

Enregistrement en ligne pour obtenir le code très très laborieux ! Lit propre . Beaucoup d’humidité et de moisissures dans la chambre . Bonne localisation mais beaucoup de bruit de l’intérieur comme de l’extérieur.

Self

10/10

Exceptional

25 Jan 2025

Maria teresa

Todo perfecto.

8/10

Excellent

06 Jan 2025

Santiago

En general, todo correcto, y estupendo para el tipo de alojamiento.

Leisure Partner

2/10

Poor

11 Nov 2024

Yakaira l

No lo recomiendo para nada

Habitacion extrapequeña con un olor horrible a humedad.No te pasan a limpiar la habitacion y el baño pegado a la cama. El armario sin puerta se cae a trozos las baldas y la barra para colgar la ropa se doblaba con el peso.
Justo frente a la ventana habia un bar de copas, y hasta que no cerraban era imposible dormir.
Se venden como hotel y es una pension de paso. Un sobrecito de champu y gel de ducha para tres noches, y el rollo de papel de baño lo tuve que comprar.
Me fui a la segunda noche de estar ahi teniendo pagadas tres noches.
Una experiencia horrible.

Friends_and_family Friends