TownePlace Suites Joplin

8/10

Excellent

08 Mar 2026

sandra

Kitchen was fully stocked, plenty of towels. Rooms were clean.

Family

10/10

Exceptional

20 Feb 2026

Karla

Everything was great

10/10

Exceptional

11 Oct 2025

Tamisha Robin

This property was very nice I’m never staying anywhere else. Jennifer from desk host was amazing and Cynthia the staff lady was great, pleasure and helpful. The rooms are nice and clean and hallway is well lite.

Leisure Partner

10/10

Exceptional

02 Oct 2025

Natasha

Stuff was great

Leisure Family_with_children

10/10

Exceptional

02 Oct 2025

Heidi

Everything was perfect

Partner

10/10

Exceptional

01 Oct 2025

Kimberly

Great caring staff.

Friends_and_family Family

4/10

Poor

13 Sep 2025

Megan

The property itself was fine. But the room wasn't very clean. The bathroom floor was dirty, the soap dish and counter in bathroom had someone else's beard trimmings on them. The shower door also wouldnt stay closed. The staff was very nice and welcoming. The cleanliness was poor.

Leisure Family

4/10

Poor

31 Aug 2025

Vinay Kumar

Not worth

I requested for room cleaning they did not even checked for it.

Friends_and_family Family

10/10

Exceptional

12 Aug 2025

Fouad

Clean property, front staff was very nice.

Business

2/10

Poor

11 Aug 2025

spurnetta

The room smells like urine

Self

8/10

Excellent

02 Jul 2025

Robert

The property was clean, quiet and convenient off the freeway. The staff was friendly and helpful. We had a double suite with a pullout couch, and kitchenette.
The issues we had was the closet; you could utilize it from front door and also the bathroom. There was shelves and a Mirror, on the bathroom side, however no Light, no ac and no privacy to change or get ready. You couldn't even walk through the closet it was too narrow. We traveled with our 2 teenagers (1 boy 1 girl), normally we make things work, but this space did not work for us. The TV was too small and not well placed in the room. Thank you.

Leisure Family

10/10

Exceptional

25 Jun 2025

Maureen

Front staf was exceptionally kind.

Leisure Family

10/10

Exceptional

25 Jun 2025

Virginia

Loved the front staff she was so kind and efficient.

Leisure Family

10/10

Exceptional

24 Jun 2025

Patricia Ann

Only issue was the conditioner in the shower was empty.

Leisure Self

10/10

Exceptional

12 Jun 2025

Timothy

It was fantastic! Came in for a wedding and had an extended stay. Staff was super friendly. From was very clean and comfortable. It was surprisingly quiet since it is right by the highway. Great eating nearby, too. Great place to relax at the end of each day.

Friends_and_family Family

8/10

Excellent

09 Jun 2025

Jeremy

Nice. Clean. Room not same as pictures. Strange setup

Business_and_leisure Self

8/10

Excellent

01 Jun 2025

GEORGE

Nice clean place. Spacious room. Pleasant staff

10/10

Exceptional

18 May 2025

Margarita

The room was spacious and the service was impeccable. I took my mother and put in her own separate room she raved on how comfortable the bed were and how friendly the staff were with her.

Friends_and_family Family

10/10

Exceptional

12 May 2025

Judy

It was good

8/10

Excellent

28 Apr 2025

Ted

Good, for the most part.

Checked into a spacious room with an interesting layout- two doors to the closet with one in the bathroom! Unfortunately, the toilet wasn’t clean. The friendly clerk at the front desk immediately gave us keys to a room across the hall. There was a small brown stain on the bedsheet. I wouldn’t have made much note of it, but was a bit disappointed after the experience in the first room. Overall, the room was comfortable and quiet, and all staff we interacted with were very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

Tashiana

Everything was nice n quiet

Family

10/10

Exceptional

24 Apr 2025

James

The staff was great

8/10

Excellent

23 Apr 2025

Brandon

The continental breakfast was lacking variety. Also, please get some decent coffee.

Business Self

10/10

Exceptional

01 Apr 2025

Zulema

Very clean

2/10

Poor

26 Mar 2025

Charles

The hotel is older and it shows. General level of quality is poor. Bed uncomfortable, Towels were cheap thin and rough, carpets were old. Front desk staff were nice. Not yo to Marriott standards .

Business

10/10

Exceptional

08 Mar 2025

ANTHONY

Thank you,it made a difference to me!

I was visiting family and just staying the night. I arrived at nearly midnight and the front desk person greeted me warmly and got me checked in quickly. I needed to be out early and left only a few hours later and the same staff member checked me out with the same wonderful attitude. I travel a lot and can’t tell you how often front desk staff make it seem like I’m an inconvenience. This staff member made a brief stay as pleasant as it could be.

Friends_and_family Family

10/10

Exceptional

10 Jan 2025

David

Awsome property and pet friendly.

Leisure Family

10/10

Exceptional

26 Oct 2024

Debra

The room is so well set up, and so quiet. Staff is kind and helpful. I felt safe traveling alone, and taking my small dog out.
My new fave hotel chain to stay in, having stayed 2x in 3 weeks. I will go back.

Leisure

8/10

Excellent

27 Aug 2024

Verified traveler

Every time I visit the area, I try to stay at this hotel. My stay was great as always

Partner

6/10

Pleasant

16 Aug 2024

Nola

Not super happy

The first room was very mildewy and damp. The ventilation wasn’t good, my eyes were starting to burn as we got our stuff into the room, my husband who is allergic to mold at at red complaining he was having trouble breathing. I went downstairs and asked to switch room, they were very accommodating with switching rooms, we had to downgrade to a smaller room with our two kids which was better than the moldy room. The breakfast was terrible, not many options, no waffles during the week. The oatmeal was NOT edible, very watery most of the days it was like gray water with with occasional clumps of “oats”,sausage patties looked freezer burnt and then reheated. A positive,they had a few options for GF which was nice. We ended up eating at the McDonald’s next door and then the Cracker Barrel.

Friends_and_family Family

10/10

Exceptional

05 Aug 2024

Jana M

Fantastic stay

Beautiful, spacious, very clean room! The beds were very comfortable!

Friends_and_family Family

10/10

Exceptional

28 Apr 2024

Janelle

Great for our extended stay! Very comfortable, good breakfast, enough kitchen amenities, and a very nice staff! Thank you!

Family

10/10

Exceptional

23 Apr 2024

Carolyn

Time for new beds?

Our stay was very good. The hotel is quite convenient to family and we were there to see family in unhappy circumstances. My only real issue is with the bed. It was so soft that it caused me to sink into it to an uncomfortable degree; and that extra softness also made for a very warm bed.

Friends_and_family Family

10/10

Exceptional

26 Mar 2024

Jessica

Hosted a sleepover for 8 year old girls. They loved the pool. Room was clean.

Leisure Family_with_children

10/10

Exceptional

01 Mar 2024

Lacy

Love this hotel and the staff. The only complaint I have is the pool was closed, and I wasn’t informed until arrival.

Business_and_leisure Family

10/10

Exceptional

23 Dec 2023

Johanna

Excellent customer service. All the staff we encountered were friendly. Would stay here again.

6/10

Pleasant

17 Dec 2023

Ivor Shenae

Upgrades

I have stayed with them many times so i was super excited to see upgrades were made. However...those upgrades were poor done as the bar on the shower door fell off while i was showering. Otherwise, my stay was fine as usual.

Friends_and_family Family

10/10

Exceptional

27 Nov 2023

Jason

The property was very clean

Leisure Family

8/10

Excellent

22 Nov 2023

Paulette

Great stay for a quick overnight. Breakfast was decent. Shower and beds were really nice.

10/10

Exceptional

10 Nov 2023

alan

Overall a good experience, I attended in early November for work. There are some immediate accessible food options (McDonald's, cracker barrel) but within a 15-20 minute drive there's a plethora of options! Continental breakfast was delicious. Staff were all friendly and helpful. Overall very good stay. While I did not need it, I recieved an accessible room and I thought the amenities in it would be good for someone who requires them including additional space in the bathroom, pull bars, and a walk-in shower that was barrier free.

Business

8/10

Excellent

07 Nov 2023

Eladio

Wonderful staff, under construction at hotel and vicinity

Leisure Partner

8/10

Excellent

17 Sep 2023

Todd

Top notch service

Autumn, the host, was very friendly and made me feel important and relaxed. She accommodated our needs 100%!

Partner

10/10

Exceptional

27 Aug 2023

Amber

This place was amazing! Very clean, our room was spacious and lovely, the staff was so friendly and helpful. It was also very quiet.I am definitely going to be staying here again.

Leisure Partner

10/10

Exceptional

23 Aug 2023

JAMES

A kindness

The desk manager showed me a real kindness by allowing me to select a snack, after she heard about the difficult day of travel I had experienced. That was above and beyond, and was appreciated.

Self

8/10

Excellent

06 Aug 2023

Nancy

Only there a night. Met our needs.

Leisure Family

6/10

Pleasant

17 Jul 2023

Mary

Sporadic high pitch sound in room. Dishwasher wouldn’t drain completely. Front of microwave loose. Staff wonderful. Great location to I 80 and I55 but construction.

Leisure Family

6/10

Pleasant

01 Jul 2023

Lory

Property is being renovated which would have been nice to know. My room smells of paint due to the room next door

Leisure Self

10/10

Exceptional

09 Jun 2023

Leslie

Comfy

Amazing. Comfortable.

Friends_and_family Family

4/10

Poor

31 May 2023

Wally

Housekeeping was horrible, had to request about 5 times before my room could be cleaned.

Business Self

10/10

Exceptional

29 May 2023

Lizbet

Was only there for one night, but the room was clean, I loved the kitchen area of the room, staff was nice. Would stay there again!

Leisure Family

10/10

Exceptional

28 May 2023

Jaime

Every thing was great

10/10

Exceptional

27 May 2023

kristie

Comfortable beds

Leisure Pet

10/10

Exceptional

07 May 2023

Roderick

Five Star ⭐⭐⭐⭐⭐

As expected Marriott is first class friend staff very clean nicely remodeled would definitely recommend

Friends_and_family Family

10/10

Exceptional

19 Mar 2023

Tim

A great design to the room, with many useful features, such as refrigerator, sink, lots of counter space. The hotel is near I-80 and so there is mild road noise around the clock, which might bother some. The immediate neighborhood is drab. The continental breakfast was very good.

Leisure Self

10/10

Exceptional

07 Feb 2023

michael

GREAT place to stay for Groups

Business_and_leisure

8/10

Excellent

03 Jan 2023

Diane

Every thing was nice & clean, I loved the stay. The staff was very friendly.

Leisure Family

6/10

Pleasant

27 Dec 2022

Jeffrey

The front desk staff was very helpful. What made me cringe was the thick layer of dust on the shelf directly above the shelf where the glassware was-disgusting! The Teflon pots and pans were all scratched and flaking, the carpet wasn’t carefully vacuumed and the bed looked like someone had been laying on it before I arrived. I was uncomfortable staying here and I won’t be back.

Business_and_leisure Self

10/10

Exceptional

18 Dec 2022

Susanne

Convenient and nice

Business_and_leisure Self

10/10

Exceptional

07 Dec 2022

Mark

Great staff very warm and welcoming

Business Self

2/10

Poor

28 Nov 2022

Michael

Don't stay unless you like roaches

When I walked into the hotel there was a vaguely unpleasant chemical smell that was masked by some other odor that was presumably applied to be pleasant.

After checking in to my room I attempted to use the bathroom. Upon lifting the toilet seat there were several cockroaches scurrying around. By the time I got my phone only one small one was left.

The hotel immediately agreed to cancel my reservation and provide a refund, but has not yet provided the refund (it's been nearly 2 weeks).

Business

10/10

Exceptional

30 Oct 2022

Chananja

Everything was great. The room was clean and the kitchen contained everything you need for preparing a basic meal. I'd stay again.

Leisure Self

10/10

Exceptional

30 Oct 2022

fanchon

Loved my room ! I’m mad I didn’t get to experience it longer. I will definitely be returning!!

Business Self

10/10

Exceptional

25 Sep 2022

Alisa

Excellent hotel! Very nice clean good smelling rooms with great accommodations. Very nice pool and superb breakfast. Highly recommended!

Leisure Partner

8/10

Excellent

28 Jun 2022

James

While this property is aging and soon will need updating you can tell the staff cares and takes care of it. It was a pleasant experience and comfortable

Business Family

6/10

Pleasant

25 Jun 2022

Verified traveler

We chose to stay at TownPlace Suites in Joliet because they had a pool and a kitchenette. The sofa sleeper was a disappointment. It had so many stains that we asked for extra sheets to cover it. When we pulled out sofa for our 8 year old daughter to sleep on, the springs felt horrible. We ended up purchasing an air mattress for her to sleep on. The temperature in the pool was pretty chilly which decreased our use of it. When I asked for extra sheets to cover the stained sofa, I was not offered any other accommodations. Upon checking out, I was not asked how our stay was for which I would have politely explained how our stay could have been better. We travel often to Joliet for medical reasons. We were hoping to find that place we can feel at home away from home. Unfortunately, TownPlace Suites Joliet is not that place. On the positive note, we did like the layout of the room, the kitchenette with the dishwasher, refrigerator, desk, etc. The queen bed was comfortable. And the room was clean except for the sofa.

Friends_and_family Family

10/10

Exceptional

13 Jun 2022

Evelyn

Spacious room, well appointed

Traveling through, arrived late and left early. Friendly staff, clean quiet room.

Partner

10/10

Exceptional

06 Jun 2022

Leticia

We had a great time here. Stayed here for a wedding and

Partner

8/10

Excellent

01 May 2022

Todd

The gym and pool need some work (upgrade).

Business_and_leisure Self

10/10

Exceptional

22 Oct 2021

Alecia

THERE ISN'T ANY MARIJUANA SMOKE! One of the few places left that you don't get high by walking the hallways. Stayed in the same area, different hotel a few months back and ended up tracing on a cheek swab for THC and NEVER TOUCH THE STUFF!

Leisure Family

4/10

Poor

02 Oct 2021

Trevor

Business stop

Hotel very crowded and hotel doors were locked early. Security guard was on site for some reason. Bad neighborhood?

Business

4/10

Poor

13 Sep 2021

Erin

For the price of $270 I felt is was very overpriced ! The hotel was older . Our room was very musty , sheets had stains , bathroom needed remodeling. The water in the shower was up to our ankles and wouldn’t drain . It just was not a 4 star hotel . I would not stay there ever again . Highly disappointed.

Business_and_leisure Family

6/10

Pleasant

08 Sep 2021

Quintessa

Rooms and halls had a smell. Need more mirrors in room instead of bathroom behind door.

Leisure Family

6/10

Pleasant

19 Jul 2021

Verified traveler

Staff is nice an they try but it’s a weird hotel. We were offered a room LITERALLY 3 feet across from the check in desk. Who puts a room there?? I said no. So instead of the King I booked months in advance, we got a sagging Queen. Elevators were down the hall, not in lobby. Ice machine was in hallway, not enclosed room. Breakfast was sad. Lobby was small. The whole place should be leveled and rebuilt properly. Holiday Inn across the street was nicer.

Leisure Partner

10/10

Exceptional

12 Jul 2021

Verified traveler

Everything was amazing

10/10

Exceptional

31 May 2021

Tracy

Great

It was pleasant and friendly staff!

Partner

10/10

Exceptional

05 May 2021

Susan M.

Great place and location

Partner

8/10

Excellent

03 May 2021

Matthew

No issues

Suite was spacious. Room was clean. Kitchen was stocked with plates, utensils etc. (we didn't use them, but nice to know if I needed to prepare a meal). Nothing about the hotel blew me away, but was fine for a couple day stay.

Friends_and_family Family

10/10

Exceptional

23 Apr 2021

Adelida

Excellent hotel

This was the first time we stayed at one of these hotels. We will definitely search them out in of next trip.

Friends_and_family Family

10/10

Exceptional

16 Mar 2021

Verified traveler

The room was very comfortable. The staff made were flexible, and made it easy for us to stay with our dog.

Friends_and_family Pet

10/10

Exceptional

14 Mar 2021

gary

Casino fun

My wife found a couple of lady bugs in the room besides stay was very pleasant. Would definitely stay again. Though I do believe that the affordable pricing was pandemic related.

Partner

10/10

Exceptional

05 Mar 2021

Verified traveler

I loved the entire experience. It was very clean and has a bunch of awesome people as the staff. They want to make u feel as welcome and comfortable as possible. I stayed 2 days and I can't find anything wrong with this place. I love the fact that each room has a complete kitchen in it. Its always very quiet area. I will always stay here from now own.

Leisure Self

8/10

Excellent

23 Nov 2020

Ivy

My stay was wonderful. Everything was clean and up to par. The only problem I had was my bath room sink was kind of stopped up. The stopper was pushed down and the water was slow to go out.

Partner

10/10

Exceptional

23 Nov 2020

A.Jennings

We had the 1 bedroom suite with a full kitchen. I loved it because it was spacious, clean, and I could cook my own food. We are truck drivers and it's home away from home to us.

Business_and_leisure Partner

4/10

Poor

27 Oct 2020

Verified traveler

My stay was not the best as i expected so much more. First of all, my room was not equipped with a stove as i expected. The room was advertised as a full kitchen but only had a stove top. Then, we needed to book an additional night. The front desk gave us a price but we were later told a different price which was much higher. In addition, housekeeping services are only given every 6 days which i found extremely unsanitary especially during this COVID crisis. We stayed 4 days and i had to REQUEST housekeeping services which was pitiful. They made the bed but didnt change the linen. They provided additional towels but didnt clean the shower. They only thing management could say was...it was their policy. Well, their policies should be rewritten. Ive stayed here several times previously and have never experienced such horrible service.

Friends_and_family Family

10/10

Exceptional

18 Oct 2020

Verified traveler

Excellent place to stay traveling through

Very large quarters. Clean and comfortable. Very quiet even though right on busy freeway. Staff exceptionally friendly and helpful.

Business

6/10

Pleasant

15 Oct 2020

Julia

Wonderful staff but...

The staff was wonderful but the 1 bedroom suite needs a good steam cleaning and deodorizing, the seating area did not smell or feel clean. The location was great and with a good cleaning this would have been the perfect place to stay.

Business

8/10

Excellent

12 Oct 2020

Alyssa

Service is always great!

Partner

10/10

Exceptional

11 Oct 2020

Diana

This property was great! Excellent staff and the room was very clean. Glad to pay extra to know peace of mind when sleeping. Beds were comfortable and I'd defintly stay here at this location again.

Friends_and_family Family

10/10

Exceptional

03 Oct 2020

Verified traveler

The front desk were very professional, helpful and kind.

Friends_and_family Family

10/10

Exceptional

02 Oct 2020

Jasmine

So clean! Although my boyfriend and I did wipe down everything once e got into the room as a precaution, the room was great!

Leisure Partner

10/10

Exceptional

26 Sep 2020

Laura

Room was very clean and comfortable. Very nice two night stay. No road noise from the interstate. Highly recommended

Friends_and_family Family

10/10

Exceptional

12 Aug 2020

Angela

Excellent stay

Great service, clean room, employees were wearing masks. Very professional.

Friends_and_family Family

8/10

Excellent

10 Aug 2020

Natalie

They were completely full but managed people well and followed Covid protocol. Staff were all super friendly and helpful. Our carpet had some stickers and could have perhaps used an extra vacuum and our ac smelled slightly moldy but the rest of the hotel was clean and the surfaces and linens in our room were all clean.

Friends_and_family Family

10/10

Exceptional

01 Aug 2020

Sav

Clean dog friendly staff very pleasant and welcoming.

Leisure Pet

10/10

Exceptional

17 Jul 2020

Felicia

Great hotel awesome staff location close to highway’s and restaurants.

Friends_and_family Family_with_children

10/10

Exceptional

12 Jul 2020

Verified traveler

Highly recommend

Stayed while passing through. For a hotel that was super busy, this place sure was clean and quiet. Bed comfortable. Shower the perfect pressure and temperature. Service was definitely with a smile. Highly recommend.

Partner

10/10

Exceptional

08 Jul 2020

Robert

Overall excellent

The room was a little smaller than we thought it would be, but had everything advertised and the excellent layout made the space very useable. Staff was very helpful and the breakfast was good.

Friends_and_family Family

4/10

Poor

04 Jul 2020

Verified traveler

Poor social distancing
Poor posting of rules at gym
lower end clientelle
uncomfortable bedding

Business_and_leisure Family

4/10

Poor

10 Jun 2020

Verified traveler

Disappointed when we had to check out a day early and the hotel receptionist suggested we contact Expedia to tell them so we could try to get a day's refund. Receptionist even made it a point to tell us that she'd mark it in our file that we checked out early, but nothing was ever marked. Expedia tried to negotiate with the hotel for a refund, but it was denied because there was nothing on file that we had checked out early. Why tell us to try for a refund and make it a point to say you'll annotate something on our file if you're not going to follow through with it?

Leisure Pet

8/10

Excellent

08 Jun 2020

Tony

Just an honest Opinion

It’s a decent stay. But for a Marriott subsidiary I expected way better. It’s smelled old, the grout in the bathroom was broken up and filthy. The bed slept very comfortably but we checked out early.

Business Friends