Name: Hotel Club MMV Les Bergers
Address: ZAC les Bergers, Alpe D'huez, 38750, FR

2/10

Poor

28 Feb 2019

Verified traveler

The rooms were nice, modern and tidy. But it was very small in the toilet
The food was amazing however not much option for young kids.
Everything was in french so had to guess what the food was. With an allergy I find this quite surprising that you don’t alsl have English written.
The staff was accommodating in the restaurant and bar. However the reception staff I found very rude, abrupt and very unhelpful.
I was not advised of the hotel amenities and general hotel information. With no English I had to guess my way through the holiday.
I asked on the Thursday to have a late check out Saturday and advised it wasn’t a problem and would cost me €29. I was told to come back on the Friday to arrange . When I did this on the Friday I was told it was not possible. Checking out at 9am and not leaving the hotel until 3pm with no facilities to use or a place to leave my bags I found very aggravating!!
I was told when I checked in that a deposit of €100 was due and that they needed my
Bank card to use the details but no money would be taken off. I found out the next day that €200!!! Was taken off my card. When I checked out I had to pay my bar bill and I asked for it to be taken from my deposit but they said no. I had to pay for this and then They said my deposit would be put back on my card!! 7 days later after checking out. I still have not been refunded the €200. The hotel and Expedia both said 4 days ago that it had been done; then it was being done today and then nothin

Leisure Family_with_children

8/10

Excellent

24 Jan 2019

Maor

The stay at the hotel was very good including all the staff, we were a group of 20. The food was delicious and the rooms were good. We left with a bitter teaser from the hotel because of the unpleasant attitude we received from the staff manager at the spa. We all felt that she was not nice and did not want to give us a service. that is not expected in a 4 star hotel.

Friends

8/10

Excellent

19 Jan 2019

noa

Overall a great value for price

Friends

4/10

Poor

27 Mar 2018

Verified traveler

Low cost club

Very poor hotel. The room is very small, old and requires a renovation, there was mold in the tiny bathroom and an unpleasant smell.
We got one bottle of shampoo and one piece of soap for the whole week.
The beds are not comfy at all and the doors of the closet keep closing all the time.
The walls are paper thin - you can hear everything from the adjacent room and from the hall.
During all meals, there was food missing - the staff can't keep up with the pace and amount of guests.
Especially during the breakfast - You always need to wait to get eggs and pancakes.
Also, the food quality was generally poor.
The staff barely speaks english, making it hard to communicate with them.
The hotel condition is bad - not renovated, halls with bad smell, slow elevators.
Only 2 good points: the location - close to the lifts and the slopes and the small spa.

Partner

6/10

Pleasant

18 Jan 2018

Giles

Ideal hotel for school parties

Well meaning staff. Ski out possible. Good ski shop. Hotel is ideal for schools / youth groups. Plentiful food but not gourmet food by any stretch of the imagination. Wine very much \"on tap\" if that is your sort of thing. Don't think I will return unless desperate....

Family

8/10

Excellent

27 Jul 2026

Sandro

The bed was too small could sleep not so well

10/10

Exceptional

21 Jul 2026

Mauricio

Muito bom o local! Equipe muito animada e empenhada. Apartamento muito bom, comida muito boa. Localizado próximo ao aeroporto e ao centrinho de Bergers. O estacionamento é na rua, mas se desejar guardar em local coberto pode pagar no edifício garagem que fica na quadra da frente. Excelente semana no verão! Valeu muito.

Partner

6/10

Pleasant

26 Mar 2019

Verified traveler

Le personnel est très accueillant
Les chambres sont bruyantes
Le buffet du petit déjeuner est dévalisé
La qualité des buffets est moyenne

Leisure Partner

10/10

Exceptional

03 Mar 2019

charles

Le club mmv est excellent en terme d’accueil, service, personnel très gentil et serviable
Seule bémol les chambres un peu petites.

Family

10/10

Exceptional

21 Feb 2019

philippe

Très bon séjour

Bon accueil, bien situé pour accès aux pistes, terrasse bien exposée.
Personnel très sympathique.

Partner

8/10

Excellent

04 Feb 2019

OTPIAE

Equipements de qualité, avec un petit bémol pour le coin sanitaire (douche et toilette). Une bonne situation mais sans accès direct pour le retour ski, c'est dommage. Personnel agréable et courtois.

8/10

Excellent

08 Apr 2018

Verified traveler

Proche de la station

Trés bon hôtel pour une famille
Pension complète trés agréable

4/10

Poor

04 Feb 2018

christophe

pas bon ...tres bruyant...

Partner

8/10

Excellent

22 Jan 2018

Philippe

Trés bon rapport qualité prix le personnel au TOP

1 nuit pour dormir, petite chambre (communicante) deux lits séparés et face à l'ascenseur...
Je ne me plaint pas, pour le prix en pension complète et ma réservation de dernière minute
c'est un peu normal.
Autrement c'est TOP, la situation, le personnel, la nourriture \"super cuisinier\", le petit déjeuner
est de qualité moyenne.
Je conseille pour couple ou famille.
Philippe

Partner

8/10

Excellent

22 Jan 2018

Bérengère

Hôtel vraiment moyen

Cet hôtel ne mérite pas du tout ses 4 étoiles! Chambre petite, baignoire ridicule, chasse d'eau qui fonctionne difficilement, casier a skis non fermés ! Restaurant au top par contre c'est le seul point positif !!!

Partner

6/10

Pleasant

22 Jan 2018

Verified traveler

Très bruyant à l’interieur de l’hotel Et dans les chambres

8/10

Excellent

10 Apr 2017

Miguel Angelo

Custo-benefício adequado, mas escolha bem o quarto

A impressão que tivemos, ao nos darem um quarto barulhento e com problemas de manutenção, é que não prestaram atenção no que solicitamos previamente, talvez por não sermos franceses, ou por termos feito a reserva através da hotéis.com. A impressão, que foi solucionada rapidamente pela gerente Eva, é que os piores quartos são destinados aos sites de reserva. Se não tivéssemos reclamado das condições, nossa estada teria sido péssima. O hotel é bem adequado ao custo-benefício, mas falta alguma manutenção e cuidado.

Partner

8/10

Excellent

16 Jan 2017

Mehdi

Hôtel propre accueil très sympathique par Sophie.

Hôtel très convivial.
Chambre double un peu petite mais propre et correcte.
Personnel très sympa.
Skiset à l'intérieur un plus.

Partner

8/10

Excellent

26 Mar 2016

eric

Séjour commandé la veille au soir. Réservation sans problème.
Accueil sympa par équipe dynamique.Chambre confortable. Restauration très correct. Serveur au bar très sympa.

Partner

4/10

Poor

26 Mar 2015

Verified traveler

A éviter absolument!

Énormément bruyant!!!!!
Restauration correcte pour une cantine: manque de couverts, quantité insuffisante, qualité médiocre, insipide!
Personnel à l’accueil parlant tout juste le français et pas agréable.
Rapport qualité/prix scandaleux: très cher pour le peu de prestation!!!!!

Partner