Name: Hotel Club Mmv Altitude
Address: Les Arcs, Bourg St. Maurice, 73700, FR

6/10

Pleasant

19 Feb 2023

Nicola

Overall the hotel was average. There were a few things that i really didnt like:
Every mug was chipped in multiple places, I didn't find one that was completely in tact.
We had 3 people in our room but only given 2 room keys. When I asked for an extra key, I was told that I had to pay €10 for it! My husband then went to ask for an extra key and the price was then €5! If you're going to charge for 3 people (2 adults and one young teen) in a room, then make it policy to give out 3 keys. Not hard.
Lastly, we had to check our itemised bill properly as drinks that we had not had, had been added to our bill.

Leisure Family

2/10

Poor

02 Jan 2020

Verified traveler

Smelly and moldy

Horrible property. Moldy sheets, bathroom, and smells of death... really disgusting. Worst property i have ever stayed at

Partner

8/10

Excellent

19 Feb 2019

Verified traveler

Great, attentive service. Food was fresh, tasty and well-presented. The facilities were on the oldish side, but nonetheless well maintained and clean.

Leisure Partner

2/10

Poor

29 Jan 2019

Verified traveler

Only it’s location
Very tired property only the restaurant staff were polite and helpful
Reception closed for long lengths of time after booking only then made aware of 6pm check in
Totally unacceptable
Booked this property as it had parking had to beg for a space even though the parking area remained half empty during my stay was told it was 80euros a week for the parking as an extra cost when said I was only there for 4 days was told it’s the same price
Disgusting
Never paid for parking in a supposedly 4 star hotel
Left one night early as the experience was shocking...
This should be removed from your site to save others the disappointment

Leisure Self

4/10

Poor

09 Feb 2018

Z

Don't expect that much

Old hotel, cheaply renovated, no parking, if you have a car, good luck. Really small rooms. Not sure if that was a European thing or a French thing. paper thin walls, I could hear the guy next to me snore. The staff were supper nice and friendly. Location was OK too. I would not go back. I would go to Taj-I Mah. I know you can't compare. This place is like a 2 to 3 star hotel. Again, super nice staff.

8/10

Excellent

06 Mar 2017

Verified traveler

Decent all round based on what you pay

Check in and out was really simple and overall staff were polite and helpful. Food isnt cordon bleu but theres a really good selection of entirely decent food in abundance.

Its an alpine hotel so the rooms are small but that should be expected from anybody one their second ski trip or above.

The hotel is very family oriented including evening kids activities in the bar so perhaps a bit off piste for stag / hen dos or lads / girls nights out.

Otherwise its not super modern but the facilities all work. The food isnt gourmet but its all pretty good.

Its entirely true that you get what you pay for so if you want a chef, butler, butcher, baker and candlestick maker then look elsewhere. We had a great stay!

4/10

Poor

02 Apr 2015

Frank

Short stay convenience

As a 4-night short stay we found the hotel cheap and convenient.
However, you get what you pay for.
Room -
For the two of us we had a triple room with a tiny bathroom and tiny wc (separate). Clean but very small and cramped possessing little storage space. Very few towels, not changed daily and the bathroom got soaked with every shower having the smallest shower screen and shortest bath imaginable. TV had no english channels and anything premium was encrypted or not tuned in.

Food -
Breakfast was a buffet style mixture of cereals, breads and cakes, cold meat and cheeses, dairy, bacon/eggs (you can hard boil your own but it takes over 10 minutes in the bains marie), etc.
Lunch - We assumed it was make your own at breakfast and bring it with you or buffet again (we ate out)
Dinner - A variety of themes differing each night with a bookable 'regional' menu. The dinner bell goes at 19:30pm and the masses gather from 18:30 to secure their place at the front of the queue. Quite comical to watch.

Staff - friendly and helpful. As some of them take part in the daily entertainments/shows/cabarets etc they have to be 'happy hands' ready but all quite pleasant.

Facilities
Pool - not the warmest but a good size (not open all day in case you finish your skiing early)
SPA - is only available if booked in advance. Not convenient if you make a last minute decision to have a jacuzzi after a hard days ski.
Ski shop - on site but closed for a large part of it. Helpful staff.

4/10

Poor

21 Mar 2015

Colin

Cramped accommodation but not bad value.

Worst point was that the reception closes by 20.30 and if you don't have your key with you after that you can't get into your room until night staff come on at midnight! This is ridiculous.
Beds were ok but room was very small with extremely small toilet, bathroom and cupboard/wardrobe - this was in a three bed room occupied by two.
Ski and boot storage were good.
Swimming pool looked ok but did not use.
Room was very hot - difficult to regulate temperature with window.

Family

4/10

Poor

02 Jan 2022

Jean Luc

Chambres pas prêtes à l’arrivée à 18h!
Accueil à l’arrivée désagréable.
Bâtiment mal entretenu, problème d’électricité.
Ménage insuffisant.
Par contre un personnel très agréable, gentil er serviable.

Leisure Family

6/10

Pleasant

27 Mar 2019

Antoine

Club destiné aux parents avec enfants . La chambre n'était pas très propre ( saletés non aspirées au sol, pansement collé à l'intérieur des draps, taches noires sur le drap house). La baignoire est minuscule. L’hôtel ne nous avait pas gardé une place de parking malgré notre réservation par téléphone....Repas en buffet avec grand choix.

Partner

2/10

Poor

19 Mar 2019

Verified traveler

Cuisine immangeable
Nettoyage des chambres laissant à désirer

6/10

Pleasant

26 Feb 2019

DIDIER

séjour trop cher pour 2 adultes et un enfant

prix trop élevé pour 2 adultes et un enfant de 4 ans; 1ère réservation faite pour 2 personnnes
(prix 1400 euros, prix correct) puis j'ai annulé cette réservation pour en faire une autre pour 2 personnes et un enfant de 4 ANS, pour ce changement de rajouter un enfant on m'a facturé 700 euros supplémentaire ; ce prix ne parait pas justifié; séjour trop cher pour les prestations recues ; chambre , salle de bain , wc trop petite pour 3 personnes

Family

8/10

Excellent

27 Jan 2019

Verified traveler

J'ai aimé la disponibilité et l'amabilité de tout le personnel et une bonne cuisine je n'ai pas aimée chambre trop petite pour 4 étoiles pas assez de lumière dans les chambres et dans la salle de réception trop pénible quand on veut écrire ou lire pas de siège pour s'asseoir dans la chambre uniquement que le lit

Leisure Partner

8/10

Excellent

27 Jan 2019

Verified traveler

La disponibilité et le sourire de tout le personnel de l'hôtel pas aimer les champs trop petit pour un 4 étoiles et pas assez de lumière dans les chambres et salle de réception très pénible quand on veut faire quelque chose lire ou écrire

Leisure Partner

6/10

Pleasant

21 Mar 2017

Yoan

Hotel bien

Séjour très bien. Par contre les lits ne sont pas confortables.

Family

8/10

Excellent

07 Feb 2016

Denis

Agréable séjour

Personnel très arrangeant et serviable par rapport à l'heure d'arrivée ( nous sommes arrivées la nuit) ou de départ ( il y a un local pour se doucher après la journée de ski alors que nous n'avions plus la chambre depuis le matin ).
Les chambres,les sanitaires et la salle de bains sont petites et bruyantes. Ne pas oublier le sèche cheveux.
La restauration est de qualité.

Partner

6/10

Pleasant

01 May 2015

juliette

Hôtel moyen mais pratique

Bon compromis pour partir au ski en famille sans avoir rien d'autre a faire que skier. Confort de chambre minimum genre Ibis de base... Par contre nourriture plutôt bonne et offre variées par rapport au nombre de convives. Hic les pistes sont à 5' à pied et avec des chaussures de ski ça fait 10 longues minutes désagréables ...,

Family

8/10

Excellent

25 Mar 2015

Verified traveler

week end dans une ambiance de vacances

séjour d'un week end - les prestations tels quel la piscine et le spa sont fermés le samedi - est situé en contre bas du centre de la station - n'est donc pas sur les pistes - chambre très petite - éviter celle à proximité de l'ascenseur car ce dernier est bruyant - le ménage n'est pas fait le lendemain de l'arrivée -
repas sous forme de buffet de bonne qualité et varié -
bon rapport qualité prix

Partner

4/10

Poor

24 Mar 2015

Trilic

BON SEJOUR MALGRE CHAMBRES

BEL HOTEL MAIS CHAMBRE SALES, LES FEMMES DE CHAMBRE ONT DU REPASSER, CHAMBRES TROP PETITES, NON RESSEMBLANTES AUX PHOTOS, SALLE DE BAINS TROP PETITES; PAS DE PLACARD A SKI, PAS DE PLACARD CHAUFFANT POUR HABITS DE NEIGE
MAIS PERSONNEL TRES AVENANT ET SYMPATHIQUE

Family

2/10

Poor

24 Mar 2015

Verified traveler

nul nul nul surtout à éviter

arrivée à midi je n'ai eu la chambre qu'à 17h
pas de poubelle de papier (nous avions un monticule d'immondices qui s'accumulaient pendant notre séjour.
pas de changement de serviettes durant tout le séjour malgré une réclamation.La fille à la réception a noté mais aucune suite.
pour moi c'est une résidence et non un hôtel surtout à 200€ la nuit !!!!!!!

Family