Name: Altezza Arc 1800 Hôtel & Spa
Address: Village de Charmettoger LES ARCS 1800, Bourg-saint-maurice, 73700, FR

8/10

Excellent

13 Apr 2026

William

A great base for ski- in and out with friendly staff and good food. Only negative was the dining arrangements which might be helped by allocating room numbers to tables as experienced in other hotels, and to have 2 set sittings to regulate and accommodate groups and the noise!

Family_with_children

10/10

Exceptional

13 Jan 2026

Natasha

Great hotel for skiing holiday. Room had ample space for family of 4. Was worried about single bunk beds for my older teenagers but they were fit for purpose. Lots of storage for clothes and luggage. Wish there was more hooks for hanging up towels though. Overall very happy with our Christmas skiing holiday. Close to piste/gondola, town, restaurants... Very impressed with the breakfast buffet. Highly recommend!

Friends_and_family Family

10/10

Exceptional

27 Aug 2025

Sean

Great stay! Best Hugo spritz

Leisure Family

10/10

Exceptional

25 Aug 2025

Jo

Lovely cosy hotel with incredible views.

We loved our stay here. Great communication on arrival instructions before we got there as weren’t familiar with the area and weren’t driving. We got the funicular from bourg saint Maurice and then the free shuttle to the chamotteger stop. It all works very well together timing wise. Then it’s a short walk uphill (bit of a challenges with our suitcases but it was only short).

It’s also a short walk down to the main area with a great choice of restaurants some shops and we were in the summer season but a whole host of activities for the kids.

The whole hotel had a very cosy vibe with incredible views, definitely worth paying for a room with a view, loved the pool. Everything was clean and well kept,service was very friendly whoever we spoke to.

Replen at breakfast was a little slow. there was a good choice and all was tasty just at times we were waiting a while for plates or still water.

Room was clean and spacious only criticism was it was a little hot at times, air con would have been useful and it was 2 beds pushed together rather than a double which I don’t find the comfiest and pillow choice wasn’t great they were very soft and no alternatives.

We didn’t like the rule where you could only eat there if you were half board the first day we had a LONG day of travel but had to go out and find dinner where as we would have liked to stay at the hotel but didn’t want to eat every night to make it half board. This felt a little money making.

Overall we loved our stay.

Friends_and_family Family

6/10

Pleasant

19 Aug 2025

Verified traveler

Good Hotel but Unclear Booking Terms

We booked a half-board stay at Altezza Arc 1800 Hotel & Spa for our family of four (2 adults, 2 children aged 13 and 16) through Hotels.com. This booking proved to be a source of significant frustration and financial loss due to misleading information and a lack of support from Hotels.com.
The hotel contacted us post-booking to inform us that our children's meals were not included in the half-board rate. When we contacted Hotels.com, we were told this was stated in the terms and conditions—a clause we found to be incredibly unclear. The T&Cs mentioned an exclusion for children aged 3-14, but our 16-year-old was not in this age range and could not be booked as an adult on the site.
In a written communication, Hotels.com agreed to a refund. They instructed us to pay the hotel directly for the children's meals and submit the invoices for a full refund for the 16-year-old and a partial refund (minus EUR 15) for the 13-year-old. Trusting this agreement, we paid the hotel EUR 518 (EUR 259 per child).
Upon our return, Hotels.com reneged on their promise, claiming the hotel had refused the refund. Despite providing all correspondence, invoices, and evidence of their initial agreement, the company has now stated they will not honor the refund. This experience highlights a significant breakdown in communication and customer service. The booking terms were ambiguous, and Hotels.com failed to follow through on a clear written promise, leaving us to bear a substantial and unexpected cost.

6/10

Pleasant

10 Aug 2025

Isma

The hotel could use some improvements in refreshments, and while the services are acceptable, there is an excessive level of informality during interactions that does not align with a four-star standard.

8/10

Excellent

02 Aug 2025

Lynsey

Good!

Lovely dinner, great room, bike storage good, breakfast wasn’t brilliant day 1 (31st Aug) but did improve!

Partner

8/10

Excellent

22 Feb 2025

Georgios

Good facilities, nice for kids. Tricky to get to the ski school for kids.

Leisure Family

10/10

Exceptional

16 Feb 2025

Nikola

Lovely hotel

Really lovely hotel high up on the slopes.. nice room .. reception.. bar ..restaurant and super service

Friends_and_family Family

10/10

Exceptional

13 Feb 2025

Louise

Stunning

Beautiful hotel , super friendly staff and gorgeous location

Friends_and_family Family

4/10

Poor

12 Jan 2025

mehmet

Terrible service at the front desk. The staff at th check-in had no clue what they were doing. Lack of English language was another problem. only the gentleman who worked in the afternoons was friendly and knowledgeable. we have been told to chose a dinner time, the silly thing is you have to register for the dinner time every day after 4pm. There was no possibility getting a cup of coffee or anything else until the bar areas was opened at 4pm. of the 3 elevators, only one was working. The buffet at dinner was horrible.You could barely chew the meat, though I have to admit the servers were very friendly. Ultimately,we were so unsatisfied that we decided to leave 2 day earlier than initially booked. Not worth the money.

10/10

Exceptional

01 Jan 2025

Thomas

Great place and location. All staff were really friendly and very helpful. Thank you.

Leisure Family

10/10

Exceptional

29 Dec 2024

Alexander

It was a very pleasant stay. I can certainly recommend this hotel. It has ski-in/ski-out, but it’s not pretty straight forward to find from the first attempt. There is a rental located right next to ski room which I found very convenient .

Breakfast offering is decent, however I would love to see more fresh vegetable and fruits offering (there was only cherry tomatoes). There is also nice “eggs station” where chef cooks fried eggs and omelet of your choice as well as freshly cooked pancakes.

However there was a “catch” maybe I didn’t see in description of the hotel, but they hold 100€ per night per person as security deposit. So in overall it cost 1000€ for 2 persons per 5 nights. Luckily I had such amount on my card, but still it could be very unpleasant surprise especially you are traveling not alone and for longer period of time. But the good thing is that it got unfrozen once you check out.

So in overall solid 4 star hotel with great location.

Leisure Family

10/10

Exceptional

25 Aug 2024

JORGE

My stay, surpassed my expectations. The room was amazing, the staff super cool, I would come back anytime!!! Great property!

10/10

Exceptional

12 Jul 2024

christophe

Family vacations

Friends_and_family Family

8/10

Excellent

08 Apr 2024

Mark

Great location, 2 min walk from lift as snow cover wasn’t sufficient for ski in/out.

Leisure Family

10/10

Exceptional

18 Mar 2024

Gemma

Couple Ski Trip

Fantastic hotel.. went above and beyond.. faultless. Very close to ski lift and short walk to bars etc. will stay again.

Partner

10/10

Exceptional

03 Mar 2024

Simon

Lovely stay at Altezza. Good facilities and excellent proximity to the Charmettoger lift (100m walk) and possible to ski back to the boot room door! A little bit away from other restaurants in Arc 1800 centre. All in all a fantastic 5 night stay!

Leisure Family

8/10

Excellent

25 Jan 2024

Ruben

Its a good property, a bit pricey for what it is

Leisure Friends

10/10

Exceptional

18 Jan 2024

Benjamin

Wonderful stay! Would come back if we back hete

Very nice hotel, big room comfy bed, great breakfast. Didn’t try dinner as it is quit controversial. Wonderful spa, had great time there after ski. The jacuzzi is too small tho. On peak time, you have to wait . So pick a smart time to go if you want to enjoy the spa.

Partner

10/10

Exceptional

24 Aug 2022

Filipe

Absolutely lovely, kind staff, beautiful views, modern and clean facilities. Food is wonderful

Partner

10/10

Exceptional

01 Apr 2022

Mark

Best hotel in Les Arcs

Great hotel for our large group ski trip. Nice facilities, close to slopes & lifts, good service, comfortable rooms. Highly recommended.

Friends_and_family Friends

10/10

Exceptional

08 Feb 2020

Verified traveler

Nice modern and funky decor In a great location with very comfortable beds in large rooms. All the hotel staff were lovely and extremely helpful.

Leisure Partner

6/10

Pleasant

16 Jul 2026

Christine

Accueil sympathique et chambre très agréable.
En revanche, restaurant qui n'a rien a voir avec le standing de l'hôtel.
La nourriture était très bonne mais le service et l'organisation laissaient à désirer.

10/10

Exceptional

12 Apr 2026

Christophe

Un super hôtel avec du personnel compétant et accueillant 👌

Friends_and_family Friends

10/10

Exceptional

08 Mar 2026

valerie

Buffets d excellente qualité. Hôtel très bien situé au pied des pistes. Le spa très propre. Tout était parfait.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Bruno

Tout était parfait

10/10

Exceptional

03 Jan 2026

Pauline

Un séjour formidable, merci au personnel et une mention spéciale pour le restaurant - excellent!

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Pauline

Un séjour formidable de 2 semaines. Le personnel est aux petits soins, les chambres très agréables et la vue sur la vallée à couper le souffle. Le restaurant est vraiment excellent

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Annie

Super équipements et personnels très attentionnés. Expérience à renouveler.

Partner

10/10

Exceptional

14 Dec 2025

Maxime

Magnifique hotel pour son ouverture estivale: que du bonheur et une equipe aux petits soins

Partner

10/10

Exceptional

13 Dec 2025

Christophe

Le meilleur hôtel des Arcs 1800

Friends_and_family Friends

8/10

Excellent

27 Aug 2025

Mohamed

Séjour en famille très agréable, le service de qualité et le personnels super!
Merci.

Business_and_leisure Family

10/10

Exceptional

20 Aug 2025

STEFANO

Piaciuto:
Camera spaziosa, pulita e dotata di ogni comfort. Lenzuola, asciugamani e accappatoi di alta qualità, ciabatte, macchina caffè Nespresso a disposizione, prese corrente ovunque, cassaforte, frigorifero, Wi-Fi in camera disponibile e funzionante. Accesso gratuito in piscina, 2 vasche idromassaggio e sauna. Al nostro arrivo ci hanno omaggiato di borracce per l’acqua e distributore a disposizione. Colazione a buffet molto fornita con addetto alla preparazione della uova e crepa. Cena veramente ottima e complimenti allo chef.

Da migliorare
cuscini scomodi e più attenzione al rifacimento dei letti (presenza di pieghe fastidiose). Camerieri e addetti alla reception gentili e disponibili tranne una. Tempi lunghi di attesa alla cena (media attesa per 3 portate un’ora e mezza). Canali tv italiani praticamente assenti. La palestra ha a disposizione solo tapis roulants. Parcheggio esterno gratuito sempre pieno.

Leisure Family

8/10

Excellent

15 Aug 2025

Hubert

Hôtel bien situé, moderne et avec une chambre relativement confortable.
Cependant, l’unique option pour rafraîchir la chambre est d’ouvrir la fenêtre, car il n’y a pas de climatisation, mais la nuit reste relativement bruyante avec les personnes qui parlent sur les balcons jusqu’à minuit.
L’insonorisation est minimale. Les chambres sont bruyantes. L’hôtel est familial, donc on entend les enfants sauter la nuit, les parents crier.
De plus, ce qui serait très intéressant, c’est d’avoir au minimum en room service. J’ai été surpris qu’aucun service en chambre n’est proposé.

Partner

10/10

Exceptional

14 Jul 2025

Nicolas

le checkin est un peu tard et le check out un peu tôt

Partner

10/10

Exceptional

01 Sep 2024

Daniela

Excelente hotel!

Incrível local e equipe de atendimento.
Recomendo o hotel e staff!

Friends_and_family Friends

6/10

Pleasant

01 Sep 2024

Greg

Bon séjour , piscine eau un peu froide c est un avis personnel et en arrivant on nous prévient que notre dernier jour la piscine été fermée cela aurait été bien de le savoir a l'avance pas le jour de notre arrivee

Leisure Family

10/10

Exceptional

20 Aug 2024

Verified traveler

Le décor et le cadre sont superbes.
Dommage que certains clients renverse souvent leur café sur les moquettes et qu’un des jacuzzi soit en panne. Sinon le hammam, le sauna et la piscine (un peu froide) sont très agréables. La chambre est spacieuse et bien décoré, après je préfère quand il y a un sas dans la chambre pour les bruits du couloir, nous avions 5 mouches et 1 moustique car la porte-fenêtre était ouverte en arrivant pas top. Personnel aimable mais débutant pour certain ce qui nous fait attendre. Il y a des restaurants et bars a 300 mètres à pieds. Nous n’avons pas eu besoin de climatisation (il n’y en a pas) car il faisait frais.

10/10

Exceptional

19 Aug 2024

Mounes

Une parenthèse

Très bon séjour dans un hôtel accueillant, agréable. On peut poser sa voiture et partir en randonnée ou dans le village et même au-delà avec les navettes et les télésièges. Chambre très bien insonorisées. Joli coin piscine et spa accessible à tous.

Partner

10/10

Exceptional

01 Aug 2024

Obin

Hotel ubicado en estación de ski en los alpes. Desde el check-in notamos la calidad del servicio y la atención al cliente en todo momento.

Friends_and_family Family

6/10

Pleasant

29 Jul 2024

Romain

Bien mais quelques points à améliorer

Les points positifs : piscine intérieure grande et spa, restaurant bon, bonne localisation et belle vue sur la montagne.
Les points à améliorer : trop d’attente au petit déjeuner pour avoir des œufs brouillés (fait à la demande), Pas de clim dans la chambre : problème été pour les chambres sur station , bruit (local générateur) et moustiques empêchent de laisser ouverte la fenêtre pour rafraîchir.
Chambre Sale : vitre non nettoyée et taches sur moquette
Connaissances de l’équipe limitées : ne connaît pas la boulangerie la plus proche, ne connaît pas mountain kart
Carte chambre pour ouvrir électricité au fonctionnement non intuitif
Machine à café cassée
La personne a l’accueil oublie notre demande quand on l’appelle, on a du rappelé. N’a pas noté quand on a dit pas de parking cette nuit et donc la note finale présentait un parking, on a du vérifier et faire modifier.

Partner

6/10

Pleasant

20 Jul 2024

Søren Kristen

Close but yet so far.

Nice hotel woth excellent view.
A nice area for spa experience but quite limited with only one hour open pool for kids.
The food at the restaurant was good but our waiter got 2 dishes wrong, and the beef in the kids burgers were under cooked even though we asked for well done. ( note that er did not complain about the beefs as we had already complained twice and the mood was deteriorating fast)
There was a quite nice bar with a really good bartender - ex had 5 types of peber for drinks!
We went there a tuesday and apperently there were a party with loud music at the bar. I went to investigate and found to staff members playing pool, smoking, drinking snd listening to loud music. After a request they quickly turned it the music down.
There was another party ending around 3 but from a room and I think that was within expectations.

Friends_and_family Family

10/10

Exceptional

19 Jul 2024

Verified traveler

Très bon séjour.
Service de qualité et personnels au top. Merci

10/10

Exceptional

19 Jul 2024

David

Hôtel au top ! Personnel au petit soin ! Chambre très propre et très grande ! Espace spa très agréable pour se détendre.... et le tout avec une belle vue 😊

Friends_and_family Family

6/10

Pleasant

16 Jul 2024

Verified traveler

Très bel hôtel avec chambre familiale et spacieuse ! Belle piscine et hammam très agréable!
Par contre, service déplorabe. Renoncer à une bière à 18h en terrasse avec cette magnifique vue :( surtout quand les serveurs (en pause!?) profitent eux de la terrasse… le petit déjeuner ne vaut pas les 22€ demandés et la encore le service pas à la hauteur. Le personnel manque d’organisation et d’expérience

Friends_and_family Family

10/10

Exceptional

11 Jul 2024

Gaël

Très bel hôtel pour un séjour pro ou familial.

Très bel hôtel entièrement refait, chambre confortable avec une déco sympa. Personnel de l’hôtel et du restaurant très accueillant.

Business

10/10

Exceptional

21 Apr 2024

Mélanie

Tout s’est très bien passé, la vue depuis l’établissement et les chambres sont incroyables ! Proximité de l’hôtel du centre de la station des Arcs 1800 et du départ d’un téléski, c’était parfait ☺️

Friends_and_family Family

10/10

Exceptional

30 Mar 2024

Laurent

À recommander sans hésitation !

Hôtel très agréable légèrement excentré (10mn de marche du centre) mais proche d'une remontée mécanique, et offrant un bon niveau de confort. Mention spéciale pour la piscine et le spa, la qualité et la variété du self, et l'amabilité exemplaire de tout le personnel. Nous y retournerons avec plaisir ! ☺️

Friends_and_family Friends

10/10

Exceptional

23 Dec 2023

Fernando

Ótima acomodação. Bom custo benefício. Pessoal atencioso. Café da manhã muito bom.