Name: The Suites Hotel at Waterfront Plaza
Address: Lake Avenue S., 325, Duluth, 55802, US

10/10

Exceptional

06 Aug 2026

Zoua

Everything was great! Thank you!

10/10

Exceptional

06 Aug 2026

Amber

The Suites Hotel is in Canal Park so it is walking distance to almost all the attractions.

The parking part can be challenging but the staff if amazing since they will work with you in getting a place to park.

8/10

Excellent

05 Aug 2026

Shawna

It’s was a pleasant stay.

8/10

Excellent

05 Aug 2026

Sheila

Check-in service was great, no waiting. Parking was easy, free across the street. Location was perfect walkable. 2 room suite was comfortable with great view (suggest adding full dark out shades for night sleeping). Pool and hot tub temperatures were too cold to enjoy. Staff and Service was wonderful!

10/10

Exceptional

04 Aug 2026

Christina

Friendly staff, awesome room, at check out you get a gift bag of health snacks

10/10

Exceptional

04 Aug 2026

Tim

It is a very clean place, Staff is very helpful. Within walking distance to so much. We will return.

6/10

Pleasant

04 Aug 2026

Mark

B

10/10

Exceptional

03 Aug 2026

Patrick

Good time

10/10

Exceptional

03 Aug 2026

Tyler

Having a full size fridge is a huge plus

2/10

Poor

03 Aug 2026

Shelly

I would not recommend this hotel. The moment we walked into the building, we were hit with a strong moldy, musty odor. It gave a poor first impression and only got worse from there.

The carpets were visibly dirty, and the elevator appeared to be in poor condition, which honestly made us question whether it was safe to use. Our room also had a strong moldy, musty smell that never went away. There were dead bugs covering the windowsill, and the window air conditioner was extremely loud. Every time we lowered the temperature, it made an awful noise that made it difficult to sleep.

The amenities were also disappointing. The sauna was cold, the hot tub was out of order, and the breakfast was mediocre at best. To top it all off, I woke up at 3:30 a.m. with a daddy longlegs spider crawling on my face.

I wasn't expecting a luxury hotel, but I did expect a clean, well-maintained place that took pride in providing a comfortable experience for its guests. Unfortunately, that was not the case. Even my children commented on the condition of the hotel and were concerned about how run-down it was. Overall, this was a very disappointing stay, and I would not return.

10/10

Exceptional

03 Aug 2026

Vicky

Free parking!! Rooms are great for a couple or a family, full kitchen-stove/fridge with freezer/dishwasher, great way to eat healthy and save money. Great location, staff was friendly and helpful, will stay again.

10/10

Exceptional

02 Aug 2026

Matt

We got a really good room in an amazing neighborhood. Our biggest regret was that we were only here one night. Getting checked in also is a little bit tricky as the parking situation and lack or ramps for luggage can be tricky.

10/10

Exceptional

02 Aug 2026

Todd

There was no shampoo or body wash in the shower. Completely empty. Everything else was good

10/10

Exceptional

02 Aug 2026

Melissa

Very clean, staff were welcoming,. breakfast was not great though

10/10

Exceptional

02 Aug 2026

William

The room was excellent. Very clean and newly renovated. The staff was very accommodating and pleasant.

10/10

Exceptional

01 Aug 2026

Jennifer

Loved the room!!

8/10

Excellent

01 Aug 2026

Mark

Maybe a little dated but overall nice hotel. Would stay here again

10/10

Exceptional

30 Jul 2026

BARBARA

Perfect location. Especially liked that there was a pull out sofa. The person at reception when we checked in was phenomenal..pleasant, patient and very helpful. Nice selection of breakfast items.
Only negative was that the hot tub was under maintenance our first night but was in use the second evening.

8/10

Excellent

30 Jul 2026

Logan

Slow check-in. Had to wait half an hour to have a room prepared. Breakfast did not have a waffle maker. I thought the website said it would. Trash can was full when we arrived at our room. All of the staff were polite and helpful despite the busier than normal traffic on a Sunday.

8/10

Excellent

29 Jul 2026

James

Entrance area was sticky.

8/10

Excellent

29 Jul 2026

Thaddeus

Nice place for what you pay. Large spacious room. Great location. Parking is easy, provided spaces are available. Common areas need some cleaning and remodel.

Family

8/10

Excellent

28 Jul 2026

Cody

You have really great parking! Can walk anywhere downtown. We had the room with no windows and it really wasn’t that bad. Breakfast was nothing great did seem they were short staff I heard a lot of people were having to wait to get into their rooms because they weren’t clean yet. Front desk also took sometime. But over all great pick

6/10

Pleasant

28 Jul 2026

Benjamin

Staff was very friendly, but main entrance was not handicap or stroller friendly. Hot tob was not working and the hotel smelled like pee. Our room didn't smell though. Location was the best part and parking was convenient.

6/10

Pleasant

28 Jul 2026

Brian

First, I am a platinum member with Expedia, and I booked the windowless room, knowing there were other rooms available and supposedly I would get a free upgrade if a room was available. We stayed in the middle of the week for only two nights, and online it said there were better rooms available, when I asked about the room upgrade, they said \"that is Expedia.\" If it IS Expedia that failed this, I will no longer be pushing to get those extra nights stay to keep status. If it is the hotel, Expedia should work with them, because they didn't even know what I was talking about.

The location is prime location in canal park, that is the strongest positive of this hotel, there are others I would consider before booking here again.

The hotel room, didn't have any bedding on the pull out couch, but they were able to bring some to the room no problem. The hotel room had some sort of food splatter on the ceiling, near above the bed, I am sure it is difficult to clean, but that was the reason for the lower cleanliness rating.

Staff was okay, some were friendly, some were very underwhelming.

The continental breakfast was the worst breakfast we have had even compared to motel 6 stays. I generally don't eat breakfast, but my kids prefer to, and when comparing hotels, I will lean towards a hotel with a continental breakfast, I DO NOT suggest you consider the breakfast here to be in your decision making at all. There was hot food, but it was disgusting. Even the kids wouldn't eat it.

6/10

Pleasant

28 Jul 2026

Amanda

Rooms were not clean, sink had toothpaste in it, hair on the floor, left over items from pervious guests remained in the shower. Portable AC unit was very loud.

10/10

Exceptional

27 Jul 2026

Sara

Nice cool! Cool architecture.

8/10

Excellent

27 Jul 2026

Tanya

Cool place - I liked it -

10/10

Exceptional

27 Jul 2026

Bridget

Everyone was great. We were gone most of the time enjoying all of the things to do nearby so didn’t really utilize the hotel but would definitely stay again. I think this was our 5th stay and better than the last 2 stays.

10/10

Exceptional

27 Jul 2026

Darcy

Would definitely stay at this property again! Only downside was the hot tub was not functioning. Breakfast was lacklustre but did the trick.

8/10

Excellent

26 Jul 2026

John

Really appreciated the historical character of the halls and rooms.

10/10

Exceptional

26 Jul 2026

Kevin

Good place for a quick stay right near everything downtown. No frills amenities pool(cold), hot tub broken, sauna meh

8/10

Excellent

26 Jul 2026

Danelle

Hot tub was down while we were there on a Saturday night. The lobby is beautifully decorated, the staff was friendly. There’s no windows for the rooms but we spent most of our time outside anyways.

8/10

Excellent

25 Jul 2026

Jennifer

The location is great. The parking is challenging.

10/10

Exceptional

24 Jul 2026

Marie

This was our second stay at the suites hotel. Our only disappointment was the hot tub was not working. The location is fantastic, the staff were super friendly and helpful. We will be back.

8/10

Excellent

24 Jul 2026

Sidonie

We were traveling with our dogs- was good for them & us. The place as a whole is looking very dated. The space was great - dogs were happy. Doors are very loud on closing- nothing for the dogs even though we are charged for their stay - example watch dish, would be helpful in room.pillows for the humans in the group sucked- made for a not so restful night.

8/10

Excellent

24 Jul 2026

christopher

Close to everything in Canal Park. Room was nice and clean. Common areas like elevators and their parking lot need to be cleaned. Overall, OK for the price vs. others located directly on the lake.

10/10

Exceptional

24 Jul 2026

jeff

everything was great!!

10/10

Exceptional

23 Jul 2026

Mark

Very nice

10/10

Exceptional

22 Jul 2026

Mary Alice

Great breakfast, clean QUIET room and outstanding location. Overall a great value.

Self

10/10

Exceptional

22 Jul 2026

erika

Everything was amazing. The rooms were nice clean Continental free breakfast could’ve used a little improvement otherwise overall convenient to all locations walking distance

8/10

Excellent

22 Jul 2026

emma

Super nice front desk workers. I had booked a room with no windows because it was cheaper and was pleasantly suprised to have a window with a nice view.
Only problem I had was that the shower was cold even after running for a few minutes.

4/10

Poor

21 Jul 2026

Mike

Air conditioner was terrible

Partner

10/10

Exceptional

20 Jul 2026

Vicki

Our rooms were clean and the staff were wonderful. My grandkids and I really enjoyed the pool! The hotel location was perfect for everything we wanted todo. Thank you!

Family_with_children

8/10

Excellent

20 Jul 2026

Josh

It’s in a neat old building that has columns going through each room it was once a warehouse built in 1909 really quiet an additional safety feature is that you must have your room key to use the elevators had some food options close by room was clean and the give you a parking pass to park across the street busy area

Family_with_children

10/10

Exceptional

20 Jul 2026

Brian

Great unique place to visit

Partner

10/10

Exceptional

20 Jul 2026

Grant

Such a great location!

Family_with_children

8/10

Excellent

18 Jul 2026

jayashree

Clean room and helpful staff

Family

10/10

Exceptional

18 Jul 2026

Shannon

The property and staff were wonderful. The only downside was that the hot tub wasn't open. The air quality index was 3x the most hazardous that day and it would have been nice to hang out there. But...other than that, it was exactly what we were looking for. Planning another trip in the fall and will be staying here again.

Partner

10/10

Exceptional

17 Jul 2026

Jennifer

Staff was helpful in facilitating an early check in and switching to a different room when a problem arose

10/10

Exceptional

17 Jul 2026

david

great location

Partner

10/10

Exceptional

16 Jul 2026

Laura

The hotel has a lot of interesting history as it used to be an old hardware company. Friendly and helpful staff, a hot tub, pool, & sauna. There even was an adult only hour for the use of the pool area. Complimentary breakfast served with eggs, sausages, cereals, etc. Very updated & clean rooms. A lot to do in the area. We would definitely stay here again!!

Partner

10/10

Exceptional

15 Jul 2026

Kenneth

Very clean and well finished. Great location. Nostalgic. Very roomy.

Partner

10/10

Exceptional

15 Jul 2026

Duncan

✅️

Family

6/10

Pleasant

15 Jul 2026

HARSHAL

The receptionist on shift when we arrived was quite unfriendly. We waited nearly two hours for our room with no progress. Fortunately, once the shift changed, a very polite gentleman took over. After speaking with him and the manager, they quickly allocated our room something the first receptionist easily could have done. As for the hotel itself, both the property and the room were okay.

Family_with_children

8/10

Excellent

15 Jul 2026

Pauline

Very clean room, staff was courteous and helpful, parking excellent and the complimentary breakfast was excellent.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Valerie

Great location for Canal Oark area. Easy parking . Good breakfast - hot and cold cereal, scrambled and hard boiled eggs, bread products with toaster, yogurt, fresh whole fruit, coffee, milk. Clean room. Mid amount of street noise in the morning - garbage truck, delivery truck, etc

Friends

2/10

Poor

14 Jul 2026

Bridget

This was the worst hotel we have ever stayed at. They said check in time was 4:00 o’clock. Did not get into our room until 6:45. No discount for it but still had to be out at 11:00am. Breakfast was horrible. Will never stay there again. Staff was very rude.

Friends

8/10

Excellent

14 Jul 2026

Jane

We love the suite setup with bedroom separate from rest of the suite. We had a regular sized refrigerator which was nice. We also enjoyed that the hotel location was a short walk to the lift bridge to watch ships come through the canal. The hotel parking is conveniently located across the street.
The only disappointment was the checkin… checkin time was at 4P, however, when we checked in around 6P, our room was still being cleaned and did not become available until about an hour later.

Partner

6/10

Pleasant

14 Jul 2026

Matthew

The hotel was clean, the attendants at the front desk mixed up the reservations, which caused 3-4 issues over the 3 day stay

Friends_and_family Friends

6/10

Pleasant

14 Jul 2026

Terry

Be careful. They don’t tell you, nor does Expedia, that they have a lot of rooms that are interior and no windows. I’ve never stayed in a hotel with no window. There was an up charge of $50 to get a room with a window. Expedia does not answer their phones, so we were charged $50 per night. I will never use Expedia again. No support.

Family_with_children

10/10

Exceptional

14 Jul 2026

Sarah

Lovely stay 😊

Partner

10/10

Exceptional

14 Jul 2026

Ramona

Our room was exceptionally clean, very large, and comfortable. The room had an amazing kitchen including cooktop burners, microwave, dishwasher, sink, toaster, silverware, plates, cups, glasses, pans, utencils, full-sized refrig and even had cleaning supplies for handwashing dishes or dishwasher use. Private bathroom with shower. mirtirs, hair dryer, sink and toilet. Ok arge closest housed multiple storage options for clothing and other belongings and provided an ironing board and iron.
This is a uniquely refurbished industrial building that is stunning inside. Full breakfast is also provided!! Extremely excellent value to stay in Canal Park!!
Staff was friendly, kind and helpful!! Nice pub attached and parking was very convenient. Location was right in the middle giving quick access to all of Canal Park.

Family

8/10

Excellent

13 Jul 2026

Catherine

We booked on a busy weekend, so ended up with a room with no windows. It wasn’t bad. Huge room, with doors that opened to corridors on both sides of the room. Perfect location in Canal Park. Staff was super friendly and helpful. Free parking, and Breakfast was included too!

Family

2/10

Poor

13 Jul 2026

Lori

I gave them my name and they said they had no reservation for me. I gave them my itinerary number and still no reservation for me. The lady said sorry and expected me to walk away. After a half hour she found me. She said there was no rooms available and it was 5pm. Check in was 4pm. We had to wait an hour for a room. We had to move our car into a different lot. She charged me over $40 when I already paid for the room. She said if I didn’t pay she would not give me the room. I have several other complaints. I would like to be contacted to get a refund and the over $40 she took for no reason.

Family_with_children

2/10

Poor

13 Jul 2026

Benjamin

The AC did NOT work and requests to move to another room were not fulfilled

Friends

8/10

Excellent

13 Jul 2026

Pong

Room is very big I like it.

2/10

Poor

12 Jul 2026

Kerry

Ended up cancelling our reservation because our room, as well as many others were not ready by 7:30pm.

4/10

Poor

12 Jul 2026

Amanda

The pullout couch smelled like urine and had stains all over it. We made our kids share a bed so no one was sleeping on that. It was very gross.

Family_with_children

8/10

Excellent

12 Jul 2026

Jim

Upon check in the room wasn't ready. Said had a huge turnover in guest and didn't have the staff to keep up. That excuse is getting old.

Family_with_children

2/10

Poor

12 Jul 2026

Catherine

We came home with so many bed bug bites!

The room seemed nice enough. But nothing can make the bed bugs feel okay. There had to have been an infestation based on the number of bites we left with. Crossing my fingers we didn't bring home any hitchhikers.

Family_with_children

10/10

Exceptional

12 Jul 2026

Paula

It was a great stay. Bar was disappointing

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Michelle

We were satisfied with our first stay here for the most part. I only have some small criticisms. Our room was very spacious but it would have been nice to have a comfy easy chair to sit in and enjoy my morning coffee. This hotel is pretty quiet and there's lots to do and see nearby. I would have preferred a room with a window view but we knew that wasn't going to be when we booked, we were out exploring most of the time anyway. The breakfast was Ok. There's lots to do nearby. I felt the parking lot to the north of the hotel could have been cleaner, there was a lot of trash but that's maybe the street cleanings responsibility. The desk clerk was friendly and welcoming. The price was reasonable, overall I would stay here again.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Colleen

AC was good. Two bedroom room was ideal for our party. Homeless using outlets in lobby. Breakfast mid at best.

Friends_and_family Friends

4/10

Poor

12 Jul 2026

Barbara

We were given a handicap accessible room with a roll-in shower. We didn’t request this type of room. The shower experience was horrible. Water went everywhere. It had a handheld shower sprayer and it leaked down the hose and sprayed right out everywhere. The worse two showers I’ve ever taken! Good thing there were lots of bath towels to dry the floor. The bathroom sink was plugged and took forever to drain water, even just from hand washing. We weren’t planning to use the kitchen, which was a good thing. The only utensils were one fork. The coffeemaker had no carafe and no mugs. No hand soap by the kitchen sink. Very soft creaky beds. They need new mattresses. There are around seven steps to get up when you enter the building. No ramp so you have to carry your luggage up and down the stairs.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Carolyn

The reason I gave only 3 stars for the staff is because the house keeping staff did not seem to care about getting rooms ready for the next guests to checkin. They wouldn’t respond to the front Forest to see if rooms were ready. It to the general manager showing up to get them to work harder. We waited 3 hours after our checkin for our room to be ready as did many others people. The front seat people were besides themselves! Other than that it was a nice stay with nice rooms and a good complimentary breakfast. The location was excellent.

Partner

10/10

Exceptional

11 Jul 2026

Casey

No complaints whatsoever.

Self

10/10

Exceptional

11 Jul 2026

Michelle

Room was clean and comfortable. Close to restaurants, shopping and the lake. The only thing that could have been better was the breakfast- the eggs were runny and weird and the selection was not very big for other things.

Family

4/10

Poor

11 Jul 2026

Megan

The hotel management clearly isn’t keeping up with the aging infrastructure. We arrived well after check-in time and our room still wasn’t ready so we had to switch rooms.

Then the toilet in our new room was clogged and stuffed with toilet paper. The staff was clearly overworked and undermanned. It took four hours for somebody to finally fix it so we could use our bathroom right before bedtime. The sinks in the room didn’t drain and built up with water. There’s mold above the shower due to no ventilation. The HVAC didn’t work and the hotel staff was handing out fans and portable AC units. Again, the staff was great and doing their best but it’s obvious this hotel has been cheaply maintained and is starting to fall apart.

For the canal park area in Duluth, you expect a certain level of amenities for the price you pay, and this place isn’t it.

Friends

8/10

Excellent

09 Jul 2026

Kimnal

Affordable!!

8/10

Excellent

09 Jul 2026

Michael

Has been the favorite place to stay in Canal park as per location and close by amenities. Brewery (Hoops) in the building is sadly out of business which was a draw for me. They will be missed. Internet not working in the building the night of arrival and or departure. Was on a business trip and could not complete my work. Staff could not resolve. Several laundry bags and roller beds left in the hallways to the rooms the night of arrival and still the next morning. Staff need to put things away. Not the clean/organized atmosphere I have seen/experienced in the past in the hall areas. Otherwise a good visit, great suites, very comfortable..

Self

2/10

Poor

08 Jul 2026

Robert

Convenient location. Great parking

Partner

8/10

Excellent

07 Jul 2026

Glenda

Great location near the waterfront. The free breakfast is minimal but the room was nice clean and spacious

Partner

10/10

Exceptional

06 Jul 2026

Randy

Great place to stay ! In the middle of all the places to see at the harbor in Duluth Mn

Partner

6/10

Pleasant

06 Jul 2026

Marianne

Someone hit my new car & scratched the paint golf

8/10

Excellent

06 Jul 2026

Taylor

Canal Park, which was convenient and it had its own kitchen and a great continental breakfast

Family

10/10

Exceptional

06 Jul 2026

Jacque

Go to place when staying in Duluth !

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Ryan

Nice staff, parking a bit difficult

Partner

10/10

Exceptional

05 Jul 2026

Maggie

The room was clean and spacious. Parking was easy and close by. Staff were friendly

Family_with_children

4/10

Poor

05 Jul 2026

Jeff

The Suites has been our go to when we stay in Duluth since 2014 and it had we had no real complaints, minus the last two stays.

The overall reaction with the last two stays has been disappointment. Cleanliness has taken a hit and with this last trip, the pool was slightly warmer than the lake itself, but not by much. So cold my 3 year old mostly refused to go in. My 5 year old toughed it out, but so much for heated pool.

The real sad part was on the second day there was water dripping from a ceiling tile. It was found water had been pooling on the tile and the explanation was condensation from cooling pipes carrying water dried up and got warm and once cooled condensed. While they looked into this they had shut off our HVAC at the breaker. Given you can’t open the windows it gets stuffy so we turned it back on.

Next day, same tile starts dripping again and the solution was just turn off the HVAC again. Housekeeping came in, turned it off and said if you need anything else, let us know. When we went to the front desk to come up with a better option, they reluctantly gave us another room, which was also experiencing cooling issues and also had its share of cleanliness related items.

We average two trips annually to the north shore, and The Suites has always been our go to given the proximity to just about everything. But we can no longer look past the growing issues and we reluctantly will be staying elsewhere in future visits.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Jolene

Located in a perfect spot to walk to everything in canal Park. No housekeeping came and we stayed 3 nights so had to get our own towels. Great that it was pet friendly.

Pet

10/10

Exceptional

04 Jul 2026

Cassandra

This is literally my favorite hotel to stay at while in duluth. All of the rooms I've stayed in here, didn't have windows, which I love, cause it keeps it dark in the room. It's always cold too-Which I love for sleeping. There's a full sized fridge, stove top and microwave in every room, so if you want to bring something to eat you can make it there. The beds are super comfy as well, and big. The amenities are pretty nice. We love the sauna. The location is nice. There's a lot of restaurants around and close to the boardwalk. The rooms are pretty sound proof as well. I always get the best sleep at this hotel and I don't sleep well at other places!

Partner

10/10

Exceptional

03 Jul 2026

Denny

Friendly staff-close to all the things we wanted to see.

Partner

10/10

Exceptional

30 Jun 2026

Jeremy

Great staff. Great location. Nice room.

6/10

Pleasant

29 Jun 2026

Teri

Meh...the guy who checked us in was nice. Not overly helpful though. We were looking for local suggestions but didn't get any.
Hotel is a renovated wharehouse. Cool story, and the bedroom was nice.
But we were traveling with our grandson and booked a room with a sofa sleeper but had no bedding for it. The mattress had urine stains and the thermostat didn't work. The room stayed at 75, which was a bit much. Front desk brought the bedding up pretty fast.
Didn't sleep well because that so missed breakfast.
Not the experience we were hoping for

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Brenda

The hotel was fine. It was clean and comfortable. The curtain in the bedroom wouldn't close so it was very bright in the room by 5:30 am, the TV was also disconnected in the bedroom and the overhead light in the bedroom didn't work. For $300/night I would have expected more.

Family

8/10

Excellent

29 Jun 2026

Peggy

Loved the area. Room was large and had a full kitchen.

Friends

10/10

Exceptional

28 Jun 2026

James

Staff was great.

Family

10/10

Exceptional

28 Jun 2026

Ronda

Perfectly situated near AMSOIL Arena, great shops, restaurants, shoreline biking and walking. Immaculate, great vibe. Loved it!

8/10

Excellent

28 Jun 2026

Rebekah

I would stay here again for the convenience of being in canal park and the hotel parking across the street. We were within walking distance to many restaurants and shops. The Bed was comfortable & everything was spacious. The hot tub was not working during our stay. We didn’t get the chance to try the breakfast.

Partner

8/10

Excellent

27 Jun 2026

Brandon

AC worked, but not well. Room was cool but very humid. Property has amazing character and a very industrial feel. Bed was comfortable, room was enormous.