Name: Basin Park
Address: 12 Spring Street, Eureka Springs, 72632, US

8/10

Excellent

16 Jul 2026

Alicia

Definitely historical. There are so many updates that could be done to this hotel without disturbing the history though. Our room had fixtures like a shelf above the sink that was falling out of the wall, the bathtub was not able to be used except to shower as there was no plug for the drain, just little minor things to update the rooms.

Partner

10/10

Exceptional

16 Jul 2026

Carey

Very fun location and a good place to stay

Partner

10/10

Exceptional

16 Jul 2026

Kelly

We love staying there. But only wish they would offer a continental breakfast or a few pastries thru the week.

Partner

10/10

Exceptional

16 Jul 2026

Nancy

Love the old historical atmosphere. The paranormal tour by Sharon was cool and so unique The restaurant is very good. It is fun to sit on the balcony. The location is convenient to shops. My only complaint is the ice machine quit working

Family

10/10

Exceptional

15 Jul 2026

Maggie

The wine tasting speakeasy

Partner

10/10

Exceptional

14 Jul 2026

Louise

Loved it! Very friendly staff.

Partner

6/10

Pleasant

13 Jul 2026

Amy

The hotel is in a great location, and I imagine that’s why the owners aren’t maintaining it. It’s downright shabby. The staff is sort of angry and unhelpful. The restaurant is gross with bartenders that are unwelcoming and could give a sh**. It’s kind of a sad place in a fabulous town.

Friends_and_family Friends

2/10

Poor

08 Jul 2026

Charles

This hotel is not disabled friendly nor are the pets. Elevator went down on our last night. Electricity went out at least twice

Pet

10/10

Exceptional

06 Jul 2026

Paul

Plenty of towels and all staff was extremely helpful

Family

8/10

Excellent

05 Jul 2026

Susan

Pros: Central spot downtown. Beautiful bathroom, large room. Nice to have a bar in the hotel, nice bartender and good cocktails. Convenient to other restaurants in town.

Cons: The windows in the room looking out to the courtyard were so dirty that we couldn’t get much light into the room. A good deep clean of the whole building could do wonders. Tried to get seated in the restaurant, but the staff seemed busy and ignored us so we left. (Had a great dinner at The Grotto nearby).

Partner

10/10

Exceptional

05 Jul 2026

Hannah

The staff was kind and helpful. Shuttle service was awesome. The room was clean and comfortable.

Partner

10/10

Exceptional

01 Jul 2026

John

My wife and I enjoyed our stay at the Basin Park Hotel. The staff there was very friendly and helpful. Additionally, the room was very clean. We always enjoy staying at this historic hotel.

Partner

10/10

Exceptional

30 Jun 2026

Phillip

Very old-time hotel, built in 1905. Awesome experience.

Partner

10/10

Exceptional

30 Jun 2026

Ryan

Spa room shower is awesome. Very attentive and caring staff.

Family_with_children

4/10

Poor

29 Jun 2026

Valeri

The hotel stay was great. The staff was great. The only thing that is VERY misleading is the parking. On the basin hotel site it says $7. But when we checked in they told us it was $30. I asked what the extra $23 was for they said for the shuttle (which SHOULD be part of your stay for free since there is no parking at the hotel) ride and the worthless basin hotel activity book. The FREE things were not even on the day. So wait I pay $23 dollars to get 10% off pizza and other pointless discounts. Oh and other activities that you have to pay for. The hotel is scamming people. Very disappointing as far as parking issues.

Family_with_children

8/10

Excellent

28 Jun 2026

Suzette

Great location, easy check in. Was a little disappointed the the activity guy- he only answered with yes or no answers and did not offer any suggestions or things to do. There may not have been anything but he did not even say that. I kind of expected him to be more friendly and helpful. The room was nice but the bed was awful. I think it is time to replace the mattress. I did let ve the location and the history of the hotel itself!

Partner

10/10

Exceptional

26 Jun 2026

J.R.

Have stayed several times. Always top notch!

Friends

10/10

Exceptional

25 Jun 2026

Stephanie

Location was awesome. Close to everything we planned to do. Friendly city. The amount I had to pay at hotel was much higher than what Expedia indicated I would pay at time of stay. The hotel blamed it on Expedia. I’m contacted the help line and he was unable to contact the hotel.

Family_with_children

10/10

Exceptional

24 Jun 2026

Michelle

Very convenient to walk around, clean and very hospitable!

6/10

Pleasant

23 Jun 2026

Billy

I booked through Expedia for a set price and when i got to the hotel they charged me another $109 in fees. Talked to Expedia and the hotel refunded $72 but said the other amount was to cover fees like $10parking, 19.99 for activities fee, and 28.97 for reserved Eureka. Hotel scammed me out of another $75 but besides that it was great. If they where up front with all the fees I would have chosen there sister Hotel which was prettier and had more character.

Partner

10/10

Exceptional

22 Jun 2026

Christopher

So many amenities and great location

10/10

Exceptional

21 Jun 2026

Tasha

The hotel is right in the middle of downtown Eureka making it very convenient to walk anywhere downtown. The hotel itself has many daily activities. Our favorite was the wine tasting where we were able to go down into the speakeasy. Side note, the duck wontons in the bar are delicious!!

Partner

10/10

Exceptional

20 Jun 2026

Jane

Literally could not ask for a better experience. The staff was wonderful, haven't been treated better at another hotel. We'll be back here again.

Partner

8/10

Excellent

19 Jun 2026

Timothy

an old nostalgic hotel that could use a major facelift,

but we always have a great time.

The windows need professionally cleaned.
and the soft goods drapes , bedding, etc could you refreshed

Partner

8/10

Excellent

19 Jun 2026

Steve

This is a historical hotel with all the charm associated with it. We enjoyed the location and ease to shop. You need to park off site but the shuttle is easy and quick to use.

Partner

10/10

Exceptional

15 Jun 2026

Brennin

Love the historic vibe. If you’re into fancy hotels, this place isn’t it.

Partner

8/10

Excellent

12 Jun 2026

Bill

I enjoyed my stay, and the staff was great; however, the surprise $40, was unnecessary. The lady stated, “in the fine print, when you booked, it states there is a $40 fee for activities and parking”, the fact that it was in fine print, indicates the intent to defraud the customer, and that’s how I felt. It’s not a good way to start out the experience. The staff being great is the only reason I scored this place higher.

Self

10/10

Exceptional

11 Jun 2026

Matthew

Staff was kind and room was clean.

Partner

10/10

Exceptional

10 Jun 2026

Cheryl

Shuttle service was excellent

Partner

10/10

Exceptional

06 Jun 2026

Peggy Lee

Location

Friends

10/10

Exceptional

04 Jun 2026

Terry

The Basin Park is in a perfect location for exploring historic downtown Eureka Springs and a short drive to The Great Passion Play. The complimentary shuttle services was great. Our double Queen room was spacious with a sitting room separating the large bathroom from the sleeping area. I would recommend The Basin Park to anyone visiting Eureka Springs.

Friends

6/10

Pleasant

01 Jun 2026

Joseph

It was just okay. Location is great.

Self

8/10

Excellent

27 May 2026

Eugene G

Well expedia didn't tell us about the 85 dollars additional charges at the property thay said if we would have booked through the hotel we would have got breakfast im not sure if there was a savings going through expedia

Partner

8/10

Excellent

26 May 2026

Tanya

The hotel is very old and beautiful. The floors are tilted and creaky. That being said, we had rooms on the 5th floor BUT the Barefoot ballroom is right above and people were up there well past midnight walking all around and what sounded like balls rolling around on the floor ALL night. The beds are a little more firm than our liking - did NOT get a good nights sleep. The rest of the actual town is very quite and asleep past 10:00pm. The staff is wonderful and helpful, the rooms were clean, and the shuttle driver was friendly and knowledgeable of the town.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Liz

It was very fun to stay in the Basin Park Hotel, which is right in the center of everything in Eureka Springs. There were many amenities in the room as well as the on-site dining room is excellent.

Partner

8/10

Excellent

09 May 2026

Michael

Great downtown location

8/10

Excellent

06 May 2026

Jeanette

A nice historic hotel in a seriously quirky city. The location of the hotel was convenient though the parking is down the street they were quick to shuttle us to and from parking. We walked everywhere easily.

Partner

6/10

Pleasant

06 May 2026

Rob

The room was just kind of scary floors they felt uneven in the carpet felt old. The woman at the front desk was really rude. I got charged twice from Expedia and the hotel and she just got very short with me and kept saying you have to go to Expedia I don’t care the lady at the restaurant was super nice though and the restaurant was pretty good. The food was good.

Family

10/10

Exceptional

27 Apr 2026

Harry

Great place to stay in downtown Eureka Springs. The parking situation is a little odd, but there is a shuttle. We didn’t mind the walk to the parking lot. The hotel room was nice with that old historic feel to it.

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Brenden

Take advantage of the activity pass, many local places give discounts for staying at the Basin and/or Crescent.

Shuttle is fantastic for getting around with private parking as well.

Less than a 20 minute walk from just about anything, hotel is historic and beautifully preserved with modern amenities.

Partner

4/10

Poor

25 Apr 2026

Adam

Really disappointing experience on a special-occasion vacation, with this hotel stay gifted to us by a loved one. Though the hotel was uncrowded, we were given a subpar room: second floor INTERIOR, not just with minimal light but with a direct view from all windows onto the HOT TUB hangout area. Needless to say, shades remained drawn and windows closed, which was a real shame in temperate late April when we had hoped for fresh air and views of the historic district. Additionally, the room walls appeared to be in the midst of being repaired, with a massive section of paint next to the bathroom door that didn't at all match the rest of the room, and many large spots/patches in the \"sitting room\" that likewise didn't match the primary wall color. (Note that we stay in historic hotels frequently; there is a difference between a hotel being \"old\" and being \"run-down,\" and Basin Park is in the latter category for us.) While the bathroom was nicely renovated (if in a jarringly modern style), the room furnishings were on the dingy side. Directly over our heads while sleeping, a smoke detector flashed a bright green light every few seconds that lit up the whole ceiling at night; this really should be moved elsewhere. For a Sunday and Monday night stay during the off-season, and with each night's stay costing around $200 with the resort fee, it felt like we were being ripped off. The main pro: excellent dinner on the restaurant balcony; we would eat here again but wouldn't stay.

Partner

6/10

Pleasant

19 Apr 2026

Marlyn

Not as charming as I’d hoped. It’s old, dark, and rundown. Location is good and the bar/restaurant is pretty good.

Partner

10/10

Exceptional

18 Apr 2026

Cindy

Bathroom door wouldn’t close, air conditioner didn’t cool good enough, soap dispenser didn’t work and no breakfast available

Friends

6/10

Pleasant

18 Apr 2026

Kelly

A little over priced with really no amenities.

10/10

Exceptional

14 Apr 2026

Kimberley

Wonderful hotel for my daughter, her fiancé and their wedding party to stay.

Friends

8/10

Excellent

09 Apr 2026

Kim

Clean, comfortable room. Bed comfortable. Because it is an old hotel, they have window air conditioners. They are loud. If you cannot sleep in noise, don't stay here. Fun place if you are into the ghost world. They have parking that is located at a lower level street and down a couple of blocks. You have to walk with luggage or call from lot to send a shuttle. This can be a nuisance, but workable. If you cannot do stairs, you will have to rely on the shuttle. One can be dropped off at the door and unload, but other person will still have to park, walk or call for shuttle. The front desk will hold onto your luggage if needed. Helpful employees.

10/10

Exceptional

07 Apr 2026

Kimberly

Everything was amazing

Partner

10/10

Exceptional

04 Apr 2026

Julie

Balcony restaurant had fantastic service. Jamie helped us find other local places to go and visit

Partner

8/10

Excellent

29 Mar 2026

Wade

Room was small but comfortable. Main issue was the tub/shower combo. The tub was actually a jacuzzi, with sides higher than a regular bathtub. For someone with bad knees, it made getting into and out of quite difficult and precarious.

Partner

6/10

Pleasant

27 Mar 2026

Shawn

It is very old as expected. Quirky bathroom layout and small room. It was a bit loud at night as our room was by elevator. Not as clean as we like.

Balcony restaurant was nice for food service. Separate balcony area for beverages only. Had to purchase inside and bring them outside yourself.

Parking is offsite. Shuttle service was good. Traffic is congested as streets are extremely narrow. Walkable area.

Partner

6/10

Pleasant

26 Mar 2026

Joe

old property with lots of stairs and one small elevator. parking is way way off site and requires a small minivan to pick you up, which can be challenging if you have a large group or have mobility issues.

Friends

6/10

Pleasant

25 Mar 2026

SHANNON

SHUTTLE WAS GREAT . A DOG PARK WOULD BE A GREAT ADDITION TO THE GROUNDS.

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Kenneth

The Basin Park provides activities available to guests; like guided tour of the town and a wine tasting. No extra charge. Staff is great.

Family

6/10

Pleasant

23 Mar 2026

Amy

The pictures look better than the reality of the hotel. The location was great, lots of stuff to do within walking distance. The staff was nice and accommodating but the rooms picked up a lot of outside noise. Additionally, I would advise against using the hot tub because it gave everyone in my family (including my two children) full body rashes that have yet to clear up. After experiencing it, I did a deep dive in reviews and confirmed several others had reported the same problem which is very gross and unsettling.

Family_with_children

10/10

Exceptional

20 Mar 2026

Carolyn

Cute historical room, clean, great view, cool old hotel!

10/10

Exceptional

19 Mar 2026

Pat

This is a fabulous 'old lady' who is very well maintained. Everything was wonderful, i do wish parking was on-site, but understand.

Partner

10/10

Exceptional

17 Mar 2026

Nichole

Centrally located and a good restaurant and bar upstairs

10/10

Exceptional

16 Mar 2026

Pamela

Great location.

Friends

10/10

Exceptional

15 Mar 2026

Steven

Very nice place to stay. Staff were excellent. The burgers in the balcony restaurant were outstanding.
The shuttle service was very good. We parked our car upon arrival and didn’t use it the whole time we were there. We walked or used the shuttle for the places we wanted to go.

Partner

10/10

Exceptional

12 Mar 2026

Dexter

Nice stay

8/10

Excellent

11 Mar 2026

Johannah

Loved the property! The room was very comfortable! The only problem was the tv. It kept losing signal & there were no maintenance personnel at night to fix it.

6/10

Pleasant

09 Mar 2026

CHRIS

Check-in went smoothly and the staff at the front desk was friendly. One thing to note is that the floors are a little squeaky, so you may hear them during the night.
There was no toothpaste in the room, so I called the front desk to ask if they had any and if someone could bring it up. I was told I could come down and pick it up instead, which wasn’t a big deal but would have been nice as a room delivery.
Other than that, the hotel has a great location, free parking with a shuttle, and a really cool vibe overall. One other small thing — the toilet is very close to the shower, so space in the bathroom is a bit tight. If you’re on the larger side, it might feel a little cramped.
Overall, still a good stay.

Partner

6/10

Pleasant

02 Mar 2026

Zachariah

We booked the standard queen sized room, and it was extremely tiny. Felt like a broom closet and the bathroom was so small it was almost unusable, it looked nothing like the pictures unfortunately. We spent $150 on the room for one night, and it's just not worth the price compared to competitors. If you're looking for something in that price range to stay for a night, book elsewhere.

10/10

Exceptional

24 Feb 2026

Emilee

Room was very clean, excellent service and location.

Partner

10/10

Exceptional

23 Feb 2026

Jennifer

I loved our room! It was perfect for our anniversary. The jetted tube was huge! The location was perfect for exploring downtown even in the freezing weather. Plus all extras they throw in to make your experience AMAZING!

Partner

10/10

Exceptional

23 Feb 2026

Brian

Nice clean room and the hotel was old style cool. As old as this old hotel is there are plenty of things to appreciate. If you stay make sure you do the speak-easy whiskey tour - it was very interesting, especially the trap-door! The tour guide was amazing and we talked about numerous things at the end of the tour. We didn't see or hear any ghosts but the Basin Park was definately on our bucket-list. Thank you!

8/10

Excellent

22 Feb 2026

Ewelina

We have stayed there for one night. Room was super clean and comfortable, so was bathroom.
Unfortunately, whoever had booked a room above us( we have stayed on the 3rd floor) was walking most of the night, and since floors are wooden and \"alive\", it was hard to sleep because of that squeaky noise.
Also, cleaning stuff decided to vacuum hallway at 8:30am on Sunday.

Partner

10/10

Exceptional

20 Feb 2026

Kristin

They were so kind, and the room was clean and gorgeous.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Bryan

Great little spot in the Ozarks. Room was large and comfy. The staff was wonderful. Lots to enjoy there as well as good food!

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Faith

The room was clean and fantastic. And the staff were really nice and friendly!

Partner

10/10

Exceptional

13 Feb 2026

Billy

Clean room. Friendly staff

4/10

Poor

12 Feb 2026

Charles

Rooms are old, need updating badly. Sink filled with water and wouldn’t drain properly. Toilet wobbled. TV constantly lost connection and it took several minutes to try to reconnect it with bad cables. If it wasn’t for the historical value, I would call the hotel seedy.

6/10

Pleasant

08 Feb 2026

Kyle

Basin Park is a historical landmark in Eureka Springs and is over 120 years old. That being said its not a modern hotel with modern anything. The rooms are small, the floors squeak, doors dont set right, and water pressure even on the 2nd floor was terrible. The hotel staff are very pleasant and helpful people and the spa on the 2nd floor is a very nice amenity and well worth the price.

The hotel does not have parking on site. They have you park in a lot and shuttle you back and forth, what they dont tell you is that they charge you for parking.

It is a nice little romantic getaway full of history but its definitely not what most people expect from a hotel.

Leisure Partner

10/10

Exceptional

06 Feb 2026

Gina

The staff was friendly and helpful. Check in and out was easy. The room was clean and spacious. I loved the daily activities that were available for guests. I enjoyed sitting by the fire pit at night.

Partner

8/10

Excellent

23 Jan 2026

Heather

It’s a cool old building, everything was clean. Location is perfect but you might want to bring earplugs for sleeping.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Julie

Neat old building.

Partner

10/10

Exceptional

12 Jan 2026

Shane

Excellent Shuttle Service. Great Location. Wonderful Room Rate. Fantastic Game Room.

Partner

10/10

Exceptional

06 Jan 2026

Martin

Perfect location, great bar and Resturant to ring in the New Year!

Friends_and_family Friends

4/10

Poor

04 Jan 2026

Nicole R

Basin Park Hotel
⭐️⭐️ (2/5)

I wanted to enjoy our stay, but unfortunately the experience was consistently disappointing.

Service issues occurred daily, and several staff interactions came across as rude or dismissive rather than helpful. We arrived after the stated check-in time and were still made to wait an additional 40 minutes for our room to be ready, with no apology or accommodation offered.

Once in the room, things didn’t improve. The phone did not work, so calling downstairs wasn’t an option. There was no room cleaning, no replenishment of basics, and no amenities that would justify the price point.

The most frustrating part was paying $125 for a charcuterie board that was honestly embarrassing—poor presentation, minimal portions, and nowhere near the quality or value expected for that cost.

Due to the ongoing issues and lack of resolution, we ultimately checked out a day early, cutting our stay short.

Overall, the hotel relies heavily on its historic charm, but charm alone doesn’t make up for poor service, lack of amenities, and subpar experiences. With better management, training, and attention to guest experience, this place could be much better—but as it stands, I wouldn’t recommend it.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Rick

Great stay, always pleasurable. Was charged more for the invoice of expedia.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Artemio

Room was very clean.

Leisure Partner

8/10

Excellent

02 Jan 2026

Carolynn

Hotel is DATED, like 1906 type of dated (morden, but retro-style plumbing) which makes it perfect for a romantic getaway. The restaurant and bar were great and the other hotel staff were very accommodating. We stayed on New Year's eve and it was so fun. The party was inside and right outside the doors. Can't wait to stay again.

Partner

10/10

Exceptional

31 Dec 2025

Jeremy

Yes

10/10

Exceptional

31 Dec 2025

Richard Or Kristy

We booked a standard room and when we checked in they gave us a queen parlor suite! It consisted of a parlor, bedroom, and a huge bathroom with a deep tub and a shower with two heads. I’m not ashamed to admit I spent a lot of time soaking in the tub! The room was clean and plenty of towels were available.
The restaurant had a great selection and the prices were good. The staff were all so friendly and helpful. I know I’m booking this in the future!

Partner

10/10

Exceptional

29 Dec 2025

Margaret

Great location, excellent for walking around. Hotel had amazing amenities with wonderful guest events each day! The restaurant was very good with cheap drink specials. Loved the hotel itself and the town has such a rich and interesting history. Very cool place!

Leisure Partner

10/10

Exceptional

29 Dec 2025

Richard

Great food,excellent drinks, if you like old architecture it was amazing, and the best massage i have had in a long time!

Leisure Self

8/10

Excellent

28 Dec 2025

Donna G

The hotel is historical and has been updated keeping the historical look. Bed was comfortable, spacious and clean. The bathroom shower was renovated. Wifi was good. We liked having the microwave, small fridge and separate sitting area. Staff was friendly. Cleaning ladies were accomodating. We stayed during the week of Christmas so dining was limited. We were disappointed they didnt put on their website that they would not be offering breakfast as usual. We used the hot tub one night but jets werent working so that ladted about 5 minutes. We got out and decided to sit by the firepit but it wasnt working either. May have been out of propane? Parking is a long walk although yiu can park to unload in front of the hotel. The hotel provides a free shuttle to and from the parking lot and anywhere you want to go. Basin Park is right outside the door.

Leisure Partner

10/10

Exceptional

27 Dec 2025

William

All of the staff were very friendly; from the lobby, shuttle driver, restaurant and bar. So much history and nostalgia in this hotel. Loved everything about it -- if you are looking for modern, traditional rooms this may not be your place. Rooms are smaller and set up based on size and architecture . We loved it!

Partner

10/10

Exceptional

18 Dec 2025

Susan

Location, location, location! Great staff, good room on 4th floor with no one above us. Free parking at an off site lot; there is a shuttle. We love the historic status of the Basin. Free coffee in the lobby in the a.m. Could live without the added resort fee.

Partner

10/10

Exceptional

12 Dec 2025

Tina

Staff was very friendly and helpful. Went above and beyond to make our visit fun. The activities they offer are great. The whole area is fantastic. We will be visiting again. 10 out of 10

Leisure Partner

10/10

Exceptional

07 Dec 2025

Robbin

Yes. Yes.

Partner

10/10

Exceptional

06 Dec 2025

Victoria

The staff was so kind and went above and beyond to make sure we had a great stay. The Basin had a lot of great amenities and was walking distance to many shops and restaurants. Plan on staying again in the future.

Leisure Partner

10/10

Exceptional

05 Dec 2025

Shayna

Friendly staff, didn't need to ask for anything, bed could've been better quality, very beautiful

Partner

10/10

Exceptional

04 Dec 2025

David

Loved the staff and historic hotel.

Leisure

10/10

Exceptional

04 Dec 2025

Steven

Very enjoyable experience

Leisure Self

10/10

Exceptional

03 Dec 2025

James

Amazing stay here, would recommend this place for everyone! Loved the uniqueness and the atmosphere and amenities. The game room was also, house keeping keeps the place spotless. And staff was amazing with any help we needed.

Leisure Family_with_children

10/10

Exceptional

03 Dec 2025

Berenda

Staff was very nice. They were extremely helpful. Loved the historical hotel. The room was very clean and we had a wonderful view. Absolutely loved the whole experience! Definitely planning on more stays in the futures

Leisure Pet

8/10

Excellent

03 Dec 2025

Sheri

Great location. I love older buildings. If you like everything updated to generic gray on gray, this is not your place.

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Greg

everything about this hotel was great

Leisure Family

4/10

Poor

30 Nov 2025

Michael

As I stated in an earlier review I was definitely disappointed with my stay at the Park Basin. From a historical perspective the hotel is remarkable. But the rooms absolutely need a redo. Very old and worn furniture. Many of pieces of furniture were partical board. Also, I realize the hotel is old but when someone was checked in above me I heard every squeak of the floor and the dull bass of thier television. Also, even though I was checked in to a room facing the back of the property with views of a hillside and other guests across the u shaped courtyard, when I open the curtain to look out the windows were absolutely filthy on the outside. My guess is they have not been cleaned for years.

But what disappointed more than anything at the Bark Basin was the unfriendliness and disconnect I felt from the staff. I never came in contact with anybody that had a smile on thier face. It was incredible. If the staff was friendly and engaged I felt it would have made up for a lot. But there was no “ welcome to Park basin” and no “ how was your stay or thank you for staying with us we hope you come back and see us”! That would have been meaningful to me. But alas I won’t be back.

Self