Name: Muncie Place Hotel & Suites
Address: 4201 W. Bethel Avenue, Muncie, 47304, US

8/10

Excellent

21 Jul 2026

Marina

Old place but partially renovated and renovation is still on. All was good. But too pricey for such mediocre hotel. The breakfast is awful though or basically non existent

Family_with_children

6/10

Pleasant

21 Jul 2026

Sonja

Using hotel.com took the worry out of knowing if I had a room reserved or not. When we arrived we were checked in and told that we had 2 rooms reserved. The front desk was accommodating to cancel the 2nd room after I showed them my hotel.com reservation receipt. There was lots of remodeling going on. The swimming pool was out of service. The water cooler in the fitness room was out of service. The fitness room is small but equipment is very good. Has an Elliptical, a treadmill and a bike. There are also some dumbbells. Area was clean. Laundry room has one washer and dryer states that it takes credit or debit but it didn’t work. Be prepared to pay with quarters. You must request room service daily. They offer full breakfast daily. Plenty of coffee and tea in the lobby. Cleaning staff was very helpful and accommodating. I wanted to give a special thanks to Bridget one of the housekeepers who was very helpful to us. Once the remodeling is complete I think this will be a great place to stay.

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Anita

M

10/10

Exceptional

17 Jul 2026

Jennifer

Clean room breakfast was good

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Kestutis

The breakfast menu could be better.

Self

4/10

Poor

05 Jul 2026

Charles

The room was. nice, but the listing looked as though there would be a nice breakfast selection with hot food included, and a pool. There was no notice that the place was under renovation and that the pool was not usable. The breakfast was underwhelming. It was pretty much cereal and muffins…
Part of the reason this hotel was chosen, was due to the listing & images of the breakfast and pool.

Family_with_children

6/10

Pleasant

05 Jul 2026

Sheryl

Not sure why we get charged full price when pool and hot breakfast are not available to u

8/10

Excellent

29 Jun 2026

Bobbie

The property is under construction but for the price it was fine! Pool closed and only grab and go breakfast!

Family

2/10

Poor

29 Jun 2026

Camille

Upon arriving, no pool and no hot breakfast. All under renovation. Staff was friendly. Ask to not be near the front desk and elevators. All the workers are friendly, but loud. One cleaner had her children in the lobby yelling at them and bossing them to help her. You can hear them at midnight and hear them at 6am.

Family_with_children

8/10

Excellent

27 Jun 2026

Elizabeth

This is going to be a great option once the construction is done. I stayed June 2026 and the property was under construction, and therefore breakfast was limited, and the pool was closed. There was lots of clutter around. There was a poor smell in the hallway, but our room was very clean. It was quiet, and the staff was outstanding. I wish there was a way on Hotels.com that you could mark when properties are under construction and getting Renovated so customers know when they are booking the stay.

6/10

Pleasant

26 Jun 2026

Gina

Under Renovation but it was clean & comfortable.
I will definitely make this my go to when inn Muncie

4/10

Poor

25 Jun 2026

Kellyjo

For the price of $142 a night this place was found lacking. The pool was not open due to renovations, the room smelled so bad we slept with the window open, bedspread was stained, no plastic liner in the shower so it flooded the bathroom floor and entry. Would not recommend staying here, I have no idea how it got its rating as 4.8.

Friends

10/10

Exceptional

21 Jun 2026

Julie

The kitchen and pool is being renovated at this time. They still offer breakfast but it's more of a grab and go breakfast. Staff was nice. Lobby and parking lot was clean. This hotel is close to the college, restaurants and shopping.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Joan

Excellent and caring staff and a comfortable, quiet, and clean room; took great care of my mother with disabilities

Partner

10/10

Exceptional

19 Jun 2026

Erica

Everyone was nice and nice hotel

Friends

8/10

Excellent

17 Jun 2026

Artemas

Nice place to stay. I would recommend it to anyone

Self

10/10

Exceptional

14 Jun 2026

gillian

We were a bit sad the pool was unavailable due to construction.
There was also a bit of construction noise. The continental breakfast was limited due to the kitchen being closed, also due to renovation construction. However,

THE STAFF WAS AMAZING!!!!!!
Everyone was so upbeat and friendly! From check in to check out their attitudes were so cheery.

I would recommend staying here even if the construction never stopped and the pool never opened.

They brought to life the saying that “attitude makes the difference”

We loved our stay with them!

Partner

2/10

Poor

12 Jun 2026

Kristina

Pool was closed for remodeling and no notice. Brought kids to swim. Was disappointing. They allowed me to cancel my reservation but charged me
Which was better than a total night stay but it left me scrambling to find a new hotel.

Friends_and_family Family

2/10

Poor

26 May 2026

Brooke

Don’t have their pool or breakfast since they’re renovating everything. They still charge full price as if you get to swim or have breakfast. We booked with kids so we wanted a pool for them to swim and

2/10

Poor

05 May 2026

Tim

Free hot breakfast and heated pool was in my search and the first on pictures of hotel but there was no pool and no breakfast snack cake an molded muffins

Family_with_children

8/10

Excellent

03 May 2026

Annemarie

Could use better insulation in walls, ceiling/floor.

Walls thin as next door TV could be heard as well as conversations.

Could clearly hear tub/shower and toilet flushing in room above.

Staff was excellent!!

Self

10/10

Exceptional

03 May 2026

Kimberly

Nice hotel was looking forward to hot complimentary breakfast but kitchen was under renovation.

Family_with_children

6/10

Pleasant

26 Apr 2026

Scott

I travel to Muncie Indiana to see my granddaughter we always stay in a hotel that has a swimming pool. The pool area was under construction it’s good there doing renovations and the breakfast was ok but not what the website showed if I would have known all of this I wouldn’t have stayed they should tell you this upfront and adjust the price of staying

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Michael

The place is dingey but the breakfast grab and go was terrific.

Friends_and_family Family

8/10

Excellent

18 Apr 2026

Allan

The room was nice, clean and modern.
The amenities were not what was advertised. The pool was not open, and the breakfast was far less than what is pictured on Expedia. There should be a way to say on Expedia if the usual amenities are not available.

2/10

Poor

14 Apr 2026

Stephanie

Went to check in after 3pm the room was not ready we asked to be called no call…. I called them at around 6pm and it was ready. Then the pool was not in use they only had take out breakfast… way over priced and will never stay there again would like a discount

Partner

4/10

Poor

11 Apr 2026

Lacie

The listing said there was a pool but it was “Out of Order” and had been for some time. There was supposed to be continental breakfast and it was cereal. It was also very run down.

10/10

Exceptional

09 Apr 2026

Lynette

It was ok for one night, but wouldn’t vacation there.

2/10

Poor

05 Apr 2026

Tony

There was food left in the fridge when we got to the room. They did not have the breakfast buffet like it was advised when we booked the room because it was being renovated. If we would have known that we would have stayed somewhere else. We left in the middle of the night on the 2nd night because there was a dog barking next door, people fight across the hall and the hallway smelled like weed. We drove 15 hours to come visit and was not able to get any sleep before heading back home. It was very disappointing and misleading. The breakfast buffet was one of the reasons i choose this hotel because it looked better then everyone else's.

Partner

4/10

Poor

02 Apr 2026

Lacie

Pool was not operational and there was no continental breakfast as advertised.

10/10

Exceptional

23 Mar 2026

Leticia

The staff members were amazing and professional.

The place was clean and cozy.

Breakfast was good 👍

A great place to visit while passing through.

Family_with_children

10/10

Exceptional

22 Mar 2026

Lisa

Clean and friendly

Family

2/10

Poor

17 Mar 2026

Samantha

Our electricity had went out due to weather so we had to go to a hotel due to lack of heat at our house. When we got there the staff seemed very uncaring and otherwise distracted hanging out with each other talking in a group. The pool was closed down as well as the kitchen. The rooms were dirty as well as smelly. We woke up to have the to go breakfast they peovided and the cream cheese was so molded it was black and green and hard as a rock. The juice was messed up. I had asked for help and that seemed to be a whole situation as it took 3 very hateful staff members to fix it. When i go to drink it the floaties in it made me think its probably not cleaned. So we packed up and we went to go buy breakfast. I wouldnt recommend this to anyone. They need to do better. That could have made people very sick. I had to 1 star but i wish i didnt have to put any.

Family_with_children

4/10

Poor

12 Mar 2026

Scott

They didn’t have breakfast for us that time.. The pool been closed through the weekend.

10/10

Exceptional

12 Mar 2026

Christopher

The room was nice and spacious. The room was clean and fresh.

Bed was comfortable.

Self

4/10

Poor

05 Mar 2026

Amy

This hotel was really horrible. The staff were VERY kind and helpful, but the property condition was one of the worst I’ve ever been to. The first room we were in had no hot water and the hotel knew about it. They moved us. Both room we were in were not clean. One had fries under a chair and a vape on the floor and the other looked like it hadn’t seen a broom ever. The sheets were dingy and stained. The beds were extremely uncomfortable. It was not a great experience. There are other hotels in the area that cost the same for way better facilities.

Friends

6/10

Pleasant

01 Mar 2026

Natasha

Furniture in lounge

6/10

Pleasant

18 Feb 2026

Suzanne

Pool was not working and not the cleanest or updated that I prefer. Bed not that comfortable.

Partner

8/10

Excellent

20 Jan 2026

Jackie

The room was very comfortable and clean. Check in and out was quick and easy. Also, although I think I ate the final full breakfast before the remodel began this week, it was yummy!
My only complaint would be the exterior noise! The hotel is on a busy road and the traffic can be very loud. So loud at times that the noise would drown out the TV. Thankfully I have a sound app on my phone so I did sleep peacefully through the night.
All and all I would stay there again, but ask for a room that ends in an even number. Maybe it's quieter on that side?

Self

8/10

Excellent

18 Jan 2026

Heinrich

Very helpful staff

10/10

Exceptional

14 Jan 2026

jessica

The room was clean. Carpet is a little outdated. Toilet was broke but staff was on it as soon as we told them. Staff was courteous and friendly.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Jeffrey

Renovation is still underway from May? The new sign isn’t even on the building yet - dated property that needs a complete overhaul

Business_and_leisure Family

2/10

Poor

19 Dec 2025

Andrew s

Let’s start with the check in. Immediately get double charged for the room despite paying on Expedia. Then after the confused guy at the front desk waits for his manager to try and figure out how to refund the double charge we finally head up to our room. Upon entering our room I head to the restroom and relieve myself. Guess what? The toilet doesn’t flush. Back to the front desk we go. I then inform the poor confused guy of the problem and he switches rooms for us. Go back upstairs ready to check into our room and finally get some sleep. Nope! Keys aren’t working on the door. To keep from absolutely losing my mind and saying mean things to the poor confused guy I send my wife down instead. She returns and finally we have access to the room. Was also informed on arrival that the pool is under renovations and is inaccessible despite it being marketed as having one. The walls in the room are filthy and need to be thoroughly clean and disinfected I just lack the effort to go back downstairs again……avoid this place at all costs

Leisure Family_with_children

10/10

Exceptional

30 Nov 2025

Julie

This hotel is nice. Location is close to university, shopping, restaurants. Has an outdoor patio area to sit at. Pool area and fitness room was nice. Hotel and parking lot was very clean. Staff was wonderful especially Ms Sonda and Ms Jama on the breakfast area. Not only were they both friendly, but both of these ladies kept the food stocked, and the eating area clean.

Partner

8/10

Excellent

21 Nov 2025

Lloyd

Yes

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Kim

This hotel had great reviews that exceeded my expectations! The young lady at the check in counter was very sweet and efficient. The room was exceptionally clean! I give this place a 5 star rating and will return...

Business_and_leisure Self

10/10

Exceptional

06 Nov 2025

Daniel

Staff was very friendly and property was great for our two (2) fur babies. Will stay here again if in the area.

Business Pet

4/10

Poor

23 Oct 2025

coreen

The people at the hotel were very very nice. Was told that the hotel was under construction. The bed was comfortable, but the room was not the cleanest. My daughter was walking around and when I checked her feet, they were so dirty. I had to make sure she wear socks to keep for feet from getting dirty. At breakfast they were out of coffee, and the food was more of a heated up food, also everything was warm to cold.

Friends_and_family Family

8/10

Excellent

14 Sep 2025

Bridget

Check in took a little longer than we expected but the staff was very nice and friendly

Leisure Pet

4/10

Poor

13 Sep 2025

Kimberly

Our first room smelled like cat pee. Overwhelming. Our second room seemed better but in the morning found a roach in The bathroom.

Leisure Family

10/10

Exceptional

25 Aug 2025

Cortnea

Easy process. Pleasant staff. Nice room & greenspace.

Friends_and_family Family

8/10

Excellent

17 Aug 2025

Jessica

The only thing that bothered me about this place was that the pet fee was $75 per night per dog. That's a little unreal, especially when someone has a clean dog and there's no reason for them to keep all that money.

8/10

Excellent

04 Aug 2025

Lauri

Good hotel, great breakfast. Clean and safe. Not much dining chooses.

Leisure Friends

8/10

Excellent

27 Jul 2025

Dan

Last second choice

Staff was very helpful, provided breakfast was very good, good overall night stay

Friends_and_family Family

6/10

Pleasant

08 Jul 2025

Verified traveler

Just ok

Killed 3 spiders in our room. Also when we came off the elevator the smell of pot was so strong coming from one of the rooms right by the elevator.

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

KayCee

The staff is just the best. It’s in a good, newer side of town. Hotel is older but clean and meets my expectations. I will stay again.

Leisure Family

6/10

Pleasant

08 Jun 2025

Elizabeth

I liked the shampoo, soap and lotion in the bathroom. The toilet paper was thin. There were no USB ports. The breakfast seemed limited. I wasn't voluntarily told where any amenities were such as the workout room or snack area, etc. Otherwise, the room served its purpose and seemed clean.

Business_and_leisure Partner

6/10

Pleasant

05 Jun 2025

Jennifer

Our first room had a broken toilet and cracked tiles in the bathroom, and no headboards on the beds but otherwise seemed clean. The a/c was also very noisy. Once we reported the broken toilet they moved us to a different room which seemed to be in better condition but the morning we left, we found food wrappers behind the chair and under the bed, along with several of a pervious customer’s dirty socks. I reported that to the person at the front desk and they apologized. In fairness they were clearly transitioning from a Holiday Inn to the new ownership so that may have been a contributing factor.

Business Family

2/10

Poor

04 May 2025

Jacquelyn

The key cards did not work all weekend and it wasn’t just my room but multiple rooms. I was very disappointed in everything.

8/10

Excellent

03 May 2025

Joann

Old hotel. Dark hallways that have an odor to them. Room was not as advertised.

Leisure Family

10/10

Exceptional

19 Apr 2025

Lori

Friendly front desk & helpful

10/10

Exceptional

15 Apr 2025

Lisa

Good

10/10

Exceptional

04 Apr 2025

Dean

All went well

Business Family

4/10

Poor

09 Mar 2025

Abigail

Room was dirty and had hand marks all over the head board.

Leisure Partner

10/10

Exceptional

03 Jan 2025

Anna

Great property.

Leisure Partner

4/10

Poor

15 Dec 2024

katherine M.

The staff was excellent. They were all very nice and helpful.

When we first went into our room, it smelled very strong of bleach. It was so overpowering that we had to open the window and leave the room. Once we came back several hours later, the smell had gone away.

Then in the morning we went to breakfast and the coffee maker was broken, the juice machine was broken, the pancake machine was not working and the bottle water in the fridge was all warm. The food selection was very limited and was not being filled in a timely manner.
The eating area is also very small.

When we went back up to our room after breakfast, our key had been deactivated so we were locked out of our room. We then had to go back down to the front desk and have the key reactivated.

The room seemed outdated and the carpet was very worn, broken tiles in the bathroom, holes in the wall that need repaired. Overall, the facility really needs some major updating and repairs.

We believe this facility was not worth the $215 we had to pay for 1 night.
I would not recommend this hotel unless you're in a desperate situation.

Leisure Partner

10/10

Exceptional

07 Dec 2024

Martia

Everything was just right the staff was wonderful

Family_with_children

10/10

Exceptional

30 Nov 2024

Kerri

Great place to stay if you are visiting BSU.

Leisure Family

10/10

Exceptional

21 Oct 2024

Rose

The front desk staff was super nice.

Business_and_leisure Self

10/10

Exceptional

19 Oct 2024

Dennis

Very friendly staff. Recommended great place to eat.

Partner

2/10

Poor

16 Oct 2024

Paul E

staff was rude

6/10

Pleasant

15 Oct 2024

Lorraine

Stayed for one night, Tues-wed. Ok stay, nothing outstanding.Pet friendly, need to show pet at check in, make sure the animal size follows policy. Did not get free breakfast had to leave early.

Leisure Pet

8/10

Excellent

06 Oct 2024

Patricia

Elevators and floors were wet…frequently…a bit of safety concern for others.

Kids and families very loud on 3rd floor… screaming & swearing.

Staff at desk and breakfast very friendly and hard working!

We are a ball state family so will be visiting periodically there.

4/10

Poor

06 Oct 2024

Elisa

We found cockroaches in our room

10/10

Exceptional

06 Oct 2024

Bobby

The beds are do comfortable. Very cozy hotel 😊

Leisure Family

10/10

Exceptional

06 Oct 2024

Bridget

The not problem we had was our key was deactivated before check out

Leisure Pet

10/10

Exceptional

05 Oct 2024

Amy

The staff was so friendly, warm, and helpful. Everyone made us feel welcome. Our room seemed to have been recently redone - everything was very clean and in great shape. The bed and pillows were the most comfortable I have ever had in a hotel. It was quiet and the A/C was just right. Room darkening shades kept it nice and dark even though we faced the front lot. The breakfast area was clean, well-stocked, and had good choices of hot food as well as cereals and yogurt.

Leisure Family

10/10

Exceptional

03 Oct 2024

Shawnde

Good part of town

Leisure Family

10/10

Exceptional

23 Sep 2024

Raichelle

The staff were so amazing during our stay, the breakfast was better than many I’ve had at sit down breakfast places, and the hotel is great! Conveniently located near several dining and shopping options, almost everything you want or need is within a 10-15 minute drive

Leisure Partner

10/10

Exceptional

22 Sep 2024

Mara

Clean, comfortable, quiet

Leisure Partner

6/10

Pleasant

07 Sep 2024

Lisa

We stayed overnight. The staff was very friendly. The room was pretty rundown. The bathroom door would not close and the bottom was broken. Overall it was clean. The shower took a long time to drain. Tissues were empty we had to go ask for a box.

Partner

10/10

Exceptional

16 Aug 2024

jennifer

New chapter

We moved my daughter into her dorm the day before and we didnt want to turn around and drive home

Friends_and_family Family

10/10

Exceptional

26 Jul 2024

Princess

It was nice

6/10

Pleasant

15 Jul 2024

Joshua

Everything was very clean and staff was friendly. Room however had a musty smell and the bed was one of the most uncomfortable we have had in a hotel.

Leisure Partner

8/10

Excellent

09 Jul 2024

Lonnie

Ok hotel for the price

Business Family_with_children

10/10

Exceptional

07 Jul 2024

Donna

The location was convenient for me and my family when it came to visiting my Indiana family and friends in the area. The breakfast was very delicious, the beds were very comfortable, and the bathrooms were very nice the showers were clean. The only thing that I disliked was the fact that I asked for conjoined rooms and they were split up into separate rooms on opposite ends of the building on the second floor, but I know that was not the hotel’s fault due to the busy Fourth of July holiday.

Leisure Family

10/10

Exceptional

03 Jul 2024

Brooke

Friendly staff

We enjoyed our stay at the holiday inn express. The staff was very helpful and very friendly. Everything was clean. We didn't get down to breakfast til it was about 30 mins from being over, so it wasn't as stocked as it could have been. We didn't have time to use the pool. It was a little noisy in our room as it faced McGalliard, so we could hear the traffic. Overall it was an enjoyable stay and we will stay there whenever we are in Muncie to visit family.

Friends_and_family Family

10/10

Exceptional

30 Jun 2024

Joshua

Reasonable for a good rate.

Business_and_leisure

10/10

Exceptional

30 Jun 2024

Paul

Staff was outstanding very polite very helpful

Business_and_leisure Self

10/10

Exceptional

18 Jun 2024

Brian

Quiet and friendly staff

10/10

Exceptional

11 Jun 2024

Marla

Front desk staff was great!!

10/10

Exceptional

10 Jun 2024

Justin

Clean and great location for college orientation

Business_and_leisure Family

8/10

Excellent

06 Jun 2024

Brandi

Wish there was more breakfast options

Leisure

10/10

Exceptional

05 Jun 2024

Ronald

No

8/10

Excellent

29 May 2024

stacey

Pet friendly, Free Breakfast, Pool (no hot tub), very reasonably priced, what more could you ask for.

10/10

Exceptional

24 May 2024

Kristen

Great place to stay

Staffcwas great. Breakfast great. Daily clean up of room and fresh towels was greatly appreciated.

Business

10/10

Exceptional

12 May 2024

Christina

Awesome staff- highly recommend!

The staff at this hotel are amazing. Kayla and Felicia were working the front desk during our stay and were so nice and accommodating. And they even gave flowers for Mother’s Day! Highly recommend. The pool was great, comfortable clean rooms, good breakfast. Overall a great experience.

Friends_and_family Family

10/10

Exceptional

05 May 2024

Gloria

It has been snowing and parking lot was slippery

Leisure Family

10/10

Exceptional

27 Apr 2024

Ronald

Was clean and friendly staff. Only negative was we didn't know pool was down for maintenance. But staff was nice and gave us some snacks, free of charge. Will stay again.

6/10

Pleasant

21 Apr 2024

Jessica

Pool is closed for maintenance. Elevator is old and slow. Property overall is dated and not clean looking. The front desk person did the job, but thats about it. Disappointed after a long day.

Leisure Family_with_children