Rose
-The room was beautiful and the hotel was close to the city so was able to walk to the places we wanted to go!
-Some of the staff were kind and helpful, well others were unkind and rude due to my partner & I not being able to speak or understand German, so we’re spoken to in an unkind manner.
- While my partner and I were eating breakfast in the hotel restaurant, we saw a live mouse moving around the dining area where guests were eating. This made the environment feel extremely unhygienic and uncomfortable, especially in a place where food is being served.
We informed a member of staff, who acknowledged that they are aware there are mice in the breakfast area. The only action mentioned was that mouse traps have been placed, and they were unsure where the mice are coming from.
This was very concerning and significantly affected our experience. We would expect much higher hygiene standards in a hotel of this level and hope this issue is addressed urgently.
-Some of the staff were kind and helpful, well others were unkind and rude due to my partner & I not being able to speak or understand German, so we’re spoken to in an unkind manner.
- While my partner and I were eating breakfast in the hotel restaurant, we saw a live mouse moving around the dining area where guests were eating. This made the environment feel extremely unhygienic and uncomfortable, especially in a place where food is being served.
We informed a member of staff, who acknowledged that they are aware there are mice in the breakfast area. The only action mentioned was that mouse traps have been placed, and they were unsure where the mice are coming from.
This was very concerning and significantly affected our experience. We would expect much higher hygiene standards in a hotel of this level and hope this issue is addressed urgently.
