Termales el Otoño

10/10

Exceptional

17 Feb 2026

Daniel

Termales fantástico!

Family

10/10

Exceptional

17 Feb 2026

Sergio

.

Family

10/10

Exceptional

12 Feb 2026

Gloria

Excellent

Friends_and_family Friends

10/10

Exceptional

06 Feb 2026

Dora

The property is very pretty and well maintained. The gardens are very lush and full of birds. And
the hot springs pools are great!

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Juliana

Amazing stay! A real treat

Leisure Family_with_children

10/10

Exceptional

15 Dec 2025

Jeffrey

The staff were efficient, attentive, and very welcoming. The breakfast was a nice surprise - a wide selection of options buffet-style, with fresh juices and good coffee.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Alfredo

Amazing place

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Wendy

Good

10/10

Exceptional

27 Nov 2025

leidy

Todo muy agradable

10/10

Exceptional

22 Nov 2025

Beatriz

Rooms clean,staff everything is clean and good

10/10

Exceptional

10 Nov 2025

David

Great staff

Leisure Partner

10/10

Exceptional

30 Oct 2025

Alejandra

Awesome

Business_and_leisure Family_with_children

10/10

Exceptional

10 Oct 2025

Fernando

Great place to vist

Leisure Family

8/10

Excellent

06 Oct 2025

Carlos

Hotel areas are beautiful and well maintained. The thermal pools are really relaxing.
The only thing we didn’t like was the bed. Mattress was extremely hard.

Leisure Family

10/10

Exceptional

06 Oct 2025

Alexander

All was excellent

Leisure Partner

2/10

Poor

30 Sep 2025

Jaiber

Tengan cuidado con las bacterias en los termales, llegué con una infección supremamente difícil de curar, llevo varias citas con dermatólogo y exámenes de laboratorio.
Adicionalmente me quedaron debiendo 132 mil pesos, me pidieron el numero de cuenta y jamás lo enviaron, llamamos y escribimos y no nos contestan, que triste el servicio al cliente que tienen.

8/10

Excellent

20 Sep 2025

Ramon

It's a nice place, the only bad thing is that they have bad service in the thermal areas.

8/10

Excellent

15 Sep 2025

grahame

good quality for a colombian hotel and everying worked!

Leisure Friends

10/10

Exceptional

07 Sep 2025

Warren

Beautiful hotel and mountain setting

Excellent resort in a beautiful mountain setting. Great staff. Excellent restaurant and pools. The initial room booked through hotels.com was terrible. Fortunately the hotel moved us to a great room. Do not trust hotels.com to book you a good room. Better to book directly with the hotel.

Partner

10/10

Exceptional

04 Sep 2025

frederick

they got a new kitchen; new menu .....
they're Finally serving good food, even the buffet breakfast has been replaced with \"individual\" choices of egg preparation..... now it gets the ten it deserves.

4/10

Poor

16 Aug 2025

Nancy

Staff and service are really bad, also the rooms are very dirty

Leisure Family

10/10

Exceptional

13 Aug 2025

Yolanda

A paradise in the mountains

A great place to stay and enjoy nature with a plus: the hot springs. Great breaksfast buffet , rooms and customer service.
Ask for Oliver, the guide, to complete your stay with a trip to Hacienda Charrascal, a great coffee tour experience.

Partner

10/10

Exceptional

08 Aug 2025

Luis

Great place to relax

Leisure Partner

10/10

Exceptional

01 Aug 2025

Verified traveler

Colombia 2025

Great location, awesome breakfast buffet we had a great time

Friends_and_family Family

10/10

Exceptional

10 Jul 2025

German

Everything is awesome

Leisure

6/10

Pleasant

30 Jun 2025

Jorge

The front desk personal was horrible, they don't know anything about passports and they don't know nothing about costumer service

Leisure Family

10/10

Exceptional

13 Jun 2025

Kelvin

Great

Leisure Partner

10/10

Exceptional

30 May 2025

Dennis

The staff was very accommodating, I had an amazing time visiting this place with my friends. I plan on returning again soon.

Business_and_leisure Friends

10/10

Exceptional

24 May 2025

Diego

Just beautiful. Service was amazing. Our cabin for my family with its own thermal was a plus. Food at restaurant was great.

Leisure Family

10/10

Exceptional

28 Apr 2025

Steven

So far, we are enjoying the hospitality, tranquility and thermal hit springs!!!

Leisure Partner

6/10

Pleasant

22 Apr 2025

Verified traveler

Underwhelming and disappointing

Looked really great but once there things changed a bit. The signage for the hotel is not lighted at night, so a bit hard to find. After checking in, the room looked great until we noticed there are no amenities. They only provide 2 bath towels that you also use for the pool and thermal pools. You can ask for more towels, but you have to switch them out. There are no hand towels or face towels or bath robes of any kind.

There’s also no drinking water provided. You have to go to the lobby to get drinking water. In the shower, the blinds were all rusted and moldy.

The thermal pools were nice and the food was decent. But the hotel wasn’t worth the amount we paid. This place could be so much better. I wouldn’t go again.

Partner

10/10

Exceptional

20 Apr 2025

DIEGO

Nice!!

8/10

Excellent

16 Apr 2025

Luis

Good

Leisure

8/10

Excellent

08 Apr 2025

Natasha

This place is beautiful! It's been remodeled since my last visit. I highly recommend this beautiful getaway! Must have patience when booking. Their communication for main events are all in Whatsapp.

Leisure

4/10

Poor

30 Mar 2025

Valentina

Family Stay

The hotel facilities are nice and modern. However, the rooms were too dark and the bathroom was not clean. There were hairs and dead insects in the shower.

The change rooms and showers near the thermal pools were also very poor. Only one shower was available, which was dirty with no hot water. There was also nowhere to hang or place a towel while showering. This made it extra difficult for us as we visited with our 4 year-old child.

The service and food/drinks at the restaurant was good.

Friends_and_family Family

8/10

Excellent

29 Mar 2025

Vanessa

The place was beautiful, super relaxing and pools were very clean. We stayed at one of the villas and was beautiful, clean and the service to the villas was great as we did order a few times to try the service and enjoy our private pool. I gave 4 stars to the service only because the restaurant can use some help, and improvement since the service at the restaurant was ok. We had a dirty glass With lipstick on, had to call our waitress to
Come take our drinks order and… while ordering we wanted an appetizer mentioned to the waitress that it was to share and when they brought it, it was a soup! on the description said something alone the lines of corn, avocado, tomato and chips… waitress did not mentioned or advise even though we said as an appetizer to share 😓 next day we went for breakfast and most tables were busy while some tables were not being use but were wet and if the hotel is full why not have all tables ready? Some tables had reserved on them and while asking a waitress to please wiped down a table so we could have breakfast they were talking and said they had to remove the reserved on the tables cause they were not going to be used anymore. So we took the reserved table, instead of waiting on one of the wet ones to be wiped down. Lastly, I wish the had a robe in the room or some kind of robe service… Those would be amazing when coming out from the water 😊

Leisure Family

8/10

Excellent

04 Mar 2025

Claudia

Very natural

Excelent Service!!

Friends_and_family Friends

4/10

Poor

26 Feb 2025

Susana

Our room was not properly clean, we found stuff from previous user. Furniture is old and in poor condition. The towels were very old and didn't have enough in our room or pool areas, do not provide hand towels. The toiletries are not enough and very poor quality. Our room was not adequately cleaned, as we discovered items left by the previous occupant. The furniture is outdated and in poor condition. The towels were very old, and there was an insufficient quantity in both our room and the pool areas. Additionally, hand towels were not provided. The toiletries were inadequate and of very poor quality. The price do not match the quality of this hotel.

Leisure Friends

10/10

Exceptional

06 Feb 2025

WALESKA

The hotel was wonderful but the restaurant is very limit in their menue

Leisure Family

10/10

Exceptional

02 Feb 2025

Carlos

Very nice please to spend a nice weekend, clean and beautiful view!!

Leisure Family

10/10

Exceptional

28 Jan 2025

Luis

This hotel in great, awesome place

Leisure Family

8/10

Excellent

06 Jan 2025

Lilian

I did an upgrade on my room thinking was better and NOT
Should invest in renovating rooms and the smell in the was horrible.

Leisure

6/10

Pleasant

04 Jan 2025

Filipe

Room was clean however lacks essential amenities such as an hairdryer. We booked for 2 adults we had only two towels and they did not had robes for everyone in the hotel. We had to use the room towels for the pool. The hotel restaurant service missed our orders often.

Leisure Partner

10/10

Exceptional

04 Jan 2025

Carolina

Love it!

8/10

Excellent

01 Jan 2025

Diego

Beautiful place, still needs improvement.

This place is very beautiful, however for the price it's not worth it.

Friends_and_family Family

6/10

Pleasant

23 Dec 2024

Verified traveler

Nice rooms and hot springs but derelict gym

It would have been helpful to know about exemption from taxes for foreign visitors instead of having to pay for the taxes and then applying for a refund at the airport.
The family room was very comfortable but when we arrived the private pool was not filled and it took 5 hours to be ready. Despite being told the room was “ready” from 1pm.
The “gym” was completely abandoned, dirty and unsafe. No dumbells (just empty racks), running machines with no plugs, electric cables exposed, one barbell with no clips, deflated medicine balls and exercise balls. A complete mess and unusable. Why they advertise they have a gym is beyond me. Awful.

Friends_and_family Family

4/10

Poor

20 Dec 2024

Stephen

Not worth the price

Unless you stay in the executive part of the hotel your experience will be of a really out dated place

Friends_and_family Family

4/10

Poor

11 Dec 2024

Justin

We booked and paid through Expedia. When we arrived, the hotel charged us a bunch more money. We had the option (1) to pay the extra sum demanded, or (2) walk away and lose what we’d paid Expedia. We were tired and had no reservation elsewhere, so we chose option 1.

Leisure Family

8/10

Excellent

05 Dec 2024

LUZ

El baño de la cabaña, la nevera, la calidad de las toallas muy deficientes

Leisure Partner

4/10

Poor

14 Nov 2024

juan

Not so good.

Place was overall good. New management is terrible. Service is down, no regard for customer service. Check in was terrible. Those lobby folks have no customer service skills. Will not go back and will not recommend to others.

Business

10/10

Exceptional

12 Nov 2024

Lina

Incredible property absolutely worth the drive!

Leisure

10/10

Exceptional

07 Nov 2024

Maria

Beautiful property surrounded by nature. Since the minute you walk in the hotel you can see all kind of beautiful plants flowers trees original from the region.
The service was excellent all the staff welling to help to accommodate your needs. The food and drinks were excellent. We stayed in suite with private pool and ti was better than the pictures. Very confortable beds and spacious rooms, we loved every detail in this suite, the private pool and the fireplace were a plus for our stay, Definitely we will back to this place.

Leisure Family

6/10

Pleasant

14 Oct 2024

Ana

El hotel es bonito , pero la habitación en la que yo estuve estaba deteriorada con falta de mantenimiento, sus paredes con mucha humedad y daño visible en las paredes .
Una de la camas tenia el colchón como 5 cm de alto y duro sentía que dormía en tablas . Las toallas de baño pequeñas y de color amarillento.

Leisure Family

10/10

Exceptional

13 Oct 2024

Jorge

wonderful days in this hotel. l. I can compare from any other Hotel I was visit before.

Leisure Family

10/10

Exceptional

06 Oct 2024

Carolina

They have 8 spot for Termal water

Leisure Family_with_children

8/10

Excellent

29 Sep 2024

Manny

I was not pleased with the food of the resort and the some of the staff were not attentive. However Juan Diego was super pleasant and attentive. Great job Juan Diego! Thank you!

Leisure Family

6/10

Pleasant

22 Sep 2024

martha

Expedia service was excellent. Hotel area is nice! Recepción check in took an hour! Towel service is a nightmare. No hand towels. Client services at pools and restaurants is poor. Pricing at restaurants misleading. Such potential but needs better administration for the prices they charged!

Leisure Family

6/10

Pleasant

12 Sep 2024

horacio

No commenta

Business_and_leisure Family

10/10

Exceptional

07 Sep 2024

Javier

Beautiful property

10/10

Exceptional

03 Sep 2024

luis

24 hrs open termal pools, room services and beautiful garden hotel. Staff amazing

Leisure Family

4/10

Poor

28 Aug 2024

Maria

Bad food

Leisure Family_with_children

10/10

Exceptional

17 Aug 2024

JORGE A

Great time

Great place, would suggest more towels per room

Partner

8/10

Excellent

15 Aug 2024

Sandra

Property is amanzing, room needed better cleaning, update some of the rusted items in bathrooms.
Will come back

Leisure Family

10/10

Exceptional

13 Aug 2024

Paula

Beautiful place!!!

2/10

Poor

22 Jul 2024

Ivan

From the start staff was very rude, majority of food in the menu is pure crap pizza, pasta and other dishes are warmed up in the microwave, and charged and top scale dining. Stay away from restaurant! The only good thing was the breakfast. Overall really bad value for the price.

Leisure Family_with_children

10/10

Exceptional

18 Jul 2024

Henry

Very good situated and clean. However i did receive some bug bites that they quickly took care of. I did book this hotel again and stayed without any issues!

Leisure Family

8/10

Excellent

17 Jul 2024

ANDREA

Buenas piscinas termales

El hotel es lindo, las habitaciones luxury que son las modernas me gustaron, las piscinas son muy agradables, el restaurante tiene comida rica. Deben mejorar en la atención del personal especialmente la recepción, me cambiaron la habitación que había pagado y no hicieron nada por darme la que había comprado, falta instalar secadores y minibar en las habitaciones

Business

10/10

Exceptional

08 Jul 2024

sehyuk

It was nice to be able to enjoy the eco-friendly facilities and hot springs. I think it would be good to analyze and display the ingredient list contained in water.

Leisure Friends

4/10

Poor

07 Jul 2024

Nicole

Room was not ready at check in. Had to wait a half hour with a newborn after a 5hr road-trip. No towels in the room. Had to ask 3 times for towels. Super thin walls where I could hear EVERYTHING and was kept up the entire night.

Leisure Family

10/10

Exceptional

05 Jul 2024

jorge

Very beautiful hotel.

Leisure Partner

10/10

Exceptional

05 Jul 2024

sandra

Mr, Herrera made my stay very nice experience.

Leisure Friends

10/10

Exceptional

28 Jun 2024

Daniela

Cool property but facilities ( showers / bathrooms with mold ) they need some mi or fixing . To the eye doesn’t look good to see mold in your bathroom

Leisure Family

6/10

Pleasant

27 Jun 2024

Soraya

El hotel ya no tiene ningún entretenimiento en las noches, los que atienden no son atentos, los meseros se demoran y se les olvida cuando uno les pide algo.. Me parece muy caro para lo que uno recibe

Leisure Family

6/10

Pleasant

22 Jun 2024

Nir

old room ,small bathroom, slow internet , a jungle outside your window. no heating or a/c ,difficult access ,not for business travelers.

Business Self

6/10

Pleasant

30 May 2024

Ricardo

Front desk agent was rude, majority of the hotel was under construction, and the WiFi did not work. The hot springs however were great.

10/10

Exceptional

09 May 2024

Edwin

Excellent service. Staffing amenities or amazing. Highly recommend.

Leisure

8/10

Excellent

08 May 2024

Yuliana

I did like the place very peaceful and beautiful but the service was okey and the food was way overpriced for the quality. But the pools are amazing

Leisure Family

10/10

Exceptional

06 May 2024

Melissa

Great service, beautiful nature scene, super clean

Leisure Family_with_children

8/10

Excellent

17 Apr 2024

Guillermo Leon

Greatvplace

6/10

Pleasant

12 Apr 2024

Martin

We loved all the pools and their surroundings. The areas around them were clean, provided sufficient chairs and tables to accommodate the number of people each pool can receive.

The entire site with the pools, cabanas, main complex and the newer buildings is exquisite.

Our ´Luxury’ room was a disappointment. The Block C where it was located is obviously not complete; the hallways dirty, the room was new but lacked furniture. The bathroom is poorly designed, with light switches located behind the door, room to hang only 1 towel (for a place where people spend a good portion of their time in or around water!) our toilet seat was loose and on the first morning the toilet paper holder came off the wall. We wrote to reception about it but got nothing fixed after 3 nights there. No tissues provided and no face clothes provided. We had to chase people to get fresh towels or hand in the wet ones from the pools.

There is framework for other conveniences in the room, like for a small fridge, but there was none. The closet only had 2 hangers. No iron nor ironing board. The soundproofing of the room is overrated.

On the 2 morning of our stay, at 8:30 am the breakfast buffet had empty pans for scrambled eggs, empanadas and we were told there was no more although breakfast was on until 10am.

Generally the food in the restaurant was average at best. The service was good however, except for one overzealous server on our first night. Greeting at reception was luke warm at best and insu

Leisure Partner

6/10

Pleasant

30 Dec 2023

luis

I liked the view of the area, I don’t like the time waiting for the room and the towels system in the room to deliver; the customer services was very poor in the restaurant and they request the gratuity fee services in some invoice and another requested like room services some time was in the invoice and another invoice doesn’t put? What this means?

Leisure Family

8/10

Excellent

23 Dec 2023

David

The amount of pools was good. Temperture of msny pools wetr not hot enough.

Leisure Family

6/10

Pleasant

21 Dec 2023

Alejandro

Location of the hotel, room and the thermal baths were the features to highlight. We got the biggest suite which was huge and we had our own thermal pool. We had a fireplace and plenty of wood (staff takes care of that). Communication with the front desk and restaurant was only via WhatsApp which was non-efficient. Front desk staff was helpful and they took care of our requests (fireplace, heating). The poorest service was the from the restaurant. Room services typically got the wrong order, took a long time and was not very responsive. They seem to be short staffed. Food was less than average and they didn’t have available many items on their menu (to me the best plates - at least in paper). They should improve their wine list. Finally, not the best hotel for small kids as it has not amenities. Maybe a good option for couples and not more than one night stay.

Leisure Family_with_children

10/10

Exceptional

08 Dec 2023

Rick

The place was very clean and the staff was very friendly.

Leisure Self

10/10

Exceptional

27 Oct 2023

Paula

It is a beautiful place to rest. Polite staff. It is amazing to be around of nature.

Leisure Family

6/10

Pleasant

16 Oct 2023

Lina

Not too impressed!

The installation was really nice, however the termales (hot springs) were not hot at all - of the the 6-7 semi private pools only two were truly hot. The staff was friendly but the service was horrendous. The servers would see you enter the dinning room and it would still take them 15-20 min to come to welcome you. Don’t get me wrong they were friendly, but completely understaffed. We waited for a coke for about 20min! We were there one night and asked for a robe - they did not have any available two days in a row. For gods sake you are in the middle of the woods at a high altitude and it’s not fun coming out of the pool wet with that temperature - maybe warn guest to BYOR?!? Lastly, the hotel needs up-keeping - the rooms numbers are missing digits, the faucet is nearly outside the sink (Rm 105) and when you turn open the water it falls all over the counter and onto the floor. The only plus was the bed - very confortable.

Partner

6/10

Pleasant

20 Sep 2023

Luis

The property has a lot of potential but it's poorly operated and the surroundings are not nice at all. The jacuzzi in the room was not clean when we arrived and the room was not ready. There was no hot water and no hair dryer available. We asked for a hair dryer and they sent us a small one that didn't work properly. We asked to talk to the manager and he refused to talk to us.

Leisure Partner

4/10

Poor

04 Sep 2023

Julius

Property and the facilities are good. But the waiting time to check inn or out are terrible. Check inn time starts at 4pm, I got to the property at 6pm and had to wait about 15 minutes before they attended me just to hear that my room was not yet ready. To get clean towels you basically have to beg the front desk agents. Check out was a real nightmare. Waiting line to check out was terrible.

Leisure Friends

6/10

Pleasant

04 Sep 2023

Mereline

We didn't like the reception/ frontdesk. We did not received our room on time. We suppose to check in by 4pm but we came by4:30pm and received our room by 5:50 pm. Take to long to che k in and also check out. They had Lso overcharged us on taxes but because we notice we claim them and they give us a credit.

But I have to say the place is very beautiful. Only a bad service from the frontdesk.

4/10

Poor

03 Sep 2023

Adi

Not worth the price

Too expensive for what you get. No hot water or water at all at the shower or toilets. The cabin shape is not meeting the price they charging. The customer service is horrible don’t expect to any attention or professionalism from the staff. The food is horrible need to bring food with you or drive 15 min to the city to find something to eat
The only thing it’s nice it’s the pools and the nature around. Not worth the price.

Friends_and_family Family

10/10

Exceptional

28 Aug 2023

RICARDO

The best place to enjoy the life.

Leisure Family

2/10

Poor

02 Aug 2023

juan

Horrible

Terrible hotel. Service is horrible. Never going back

Friends_and_family Friends

4/10

Poor

31 Jul 2023

Manuela

The streets leading to the hotel are in very bad shape.Room full of spiders. not one vegan option and they don’t even make the effort to accommodate you, had to leave the premises in order to eat. They sell the hotel as tranquil and relaxing; it is everything but that, the pools are open 24 hours and guests take speakers with them and don’t let you sleep. Very displeased with my stay.

Leisure Family

6/10

Pleasant

30 Jul 2023

Edward and Brady

The property overall is quite lovely. I would say they fail, mainly in communication and customer service.

Leisure Family

2/10

Poor

27 Jul 2023

Cindy

The property is very nice. However, the staff is not very attentive or informative at all. We had three rooms and they all had and were missing different things. We were provided with two towels for each room and we had 4 people staying in each room. The safe deposit boxes didn’t work, we asked for someone to take a look and no one did. Two of the rooms didn’t have hot water, we asked for someone to take a look and no one did. We also asked for two blankets since it was cold and they were not provided. The property is big and is lacking signs. If you don’t care for the service then this is a great place to stay and only care for the looks then this is a great place for you. If you care for good service, then go somewhere else. Won’t be coming back to this place.

Leisure Family_with_children

8/10

Excellent

13 Jun 2023

Solangie

Great experience, service and cleanliness. The restaurant was slightly overpriced but overall a great experience. The staff was super friendly and helpful. Definitely recommended

Leisure Family_with_children

10/10

Exceptional

31 May 2023

ELDA

It is a beautiful hotel. The staff is nice but I think they are under staffing. We had to wait 2 hours for someone to turn the fireplace in a cold and rainy day. Also the day of checking out I was charged for consumption I didn’t do. It was taxes but they were wrong coded. Which was so confuse.

Leisure Family

8/10

Excellent

19 Apr 2023

Sonia

Service was great, facilities were very pretty. However I was charged for beers that had been paid by my cousin. Please upon checkin out ensure you ask for a receipt. They didn’t provide one, I guess because I was a tourist.

Leisure Friends

4/10

Poor

01 Apr 2023

Bettina

This hotel may have been nice at some point, but it no longer is. We had booked 3 rooms and arrived at 6pm, only to find that they were not ready, and by the time we were allowed in, one room had not been cleaned at all. The rooms were barely furnished. The only good thing about the room was the hot shower. The food was terrible, they tried to overcharge us for 3 bottles of wine instead of 2 glasses of wine, which we ordered. The wine glasses were only half filled.

To get to the hotel you have to navigate a giant recycling facility.

We will not come back to this place for sure.

Leisure Friends

4/10

Poor

24 Mar 2023

Clara

Rude front desk person.

Leisure Family