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The Florence Hills Resort & SPA

Florence · Italy

Via Il BagnoView location

8.8/10Excellent180 Reviews
Cleanliness8.8/108.8
Service9.0/109.0
Comfort8.6/108.6
Condition8.6/108.6
Location8.0/108.0
Neighborhood8.0/108.0
Value7.4/107.4
Amenities7.8/107.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Florence Hills Resort & SPA

With a stay at The Florence Hills Resort & SPA in Pelago, you'll be 3 mi (4. 9 km) from Castello di Nipozzano and 6. 9 mi (11. 1 km) from Pieve di S. Giovanni Battista a Remole. This family-friendly residence is 7. 8 mi (12.

5 km) from Abbazia di Vallombrosa and 9. 2 mi (14. 7 km) from The Mall Luxury Outlet. Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, an indoor pool, and a sauna.

Additional amenities at this residence include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge) that operates within 0 kilometers. Featured amenities include a business center, express check-in, and express check-out.

For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service. Enjoy local and international cuisine at Tuscania Restaurant, a restaurant where you can enjoy drinks at the bar/lounge, take in the pool view, and even dine alfresco.

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You can also stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the poolside bar.

Make yourself at home in one of the 27 air-conditioned rooms featuring minibars (stocked with some free items) and flat-screen televisions. Your bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment.

Private bathrooms with showers feature complimentary toiletries and hair dryers.

Located in Pelago, The Florence Hills Resort & Wellness is in a rural location, within a 15-minute drive of Castello di Nipozzano and Pieve di S.Giovanni Battista a Remole. This family-friendly residence is 7.7 mi (12.4 km) from Abbazia di Vallombrosa and 8.6 mi (13.8 km) from Castello di Volognano.

Make yourself at home in one of the 27 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets.

Featured amenities include express check-out, luggage storage, and a safe deposit box at the front desk. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a train station pick-up service.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Spa
Entertainment
Smoking areas
Childcare
Banquet facilities
Transportation services

Check-in and check-out

Check-in from 3:30 PM
Check-in until 8:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available No elevators Car recommended Professional property host/manager Property does not require health documentation at check-in Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
    • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • The seasonal pool will be open from May 01 to September 30.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • A car is recommended for transportation to and from this property.
  • Special Instructions
    This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 10:00 PM. If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has not indicated whether there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Property Registration Number IT048032B4D4F7RZIV
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 8 for adults and EUR 8 for children
    • Airport shuttle fee: EUR 100 per vehicle (one-way, maximum occupancy 2)
    • Covered self parking fee: EUR 5 per day
    • Pet fee: EUR 10 per pet, per day
    • Service animals are exempt from fees
    • Rollaway bed fee: EUR 20 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

    Italian

    French

Nearby attractions

Castello di Nipozzano 3.6 km / 2.2 mi
Arno River 6.7 km / 4.2 mi
Valdisieve Hospital 7.1 km / 4.4 mi
Pieve di S.Giovanni Battista a Remole 11.1 km / 6.9 mi
Abbazia di Vallombrosa 12.4 km / 7.7 mi
Castello di Volognano 13.8 km / 8.6 mi
The Mall Luxury Outlet 15.3 km / 9.5 mi
Fashion Groove 16.7 km / 10.4 mi
Castello del Trebbio 17.2 km / 10.7 mi
Pieve di San Donnino 18.9 km / 11.7 mi
Villa Gamberaia 19.2 km / 11.9 mi
Pieve dei Santi Gervasio e Martino a Lobaco 19.7 km / 12.2 mi
Masaccio Museum of Sacred Art 21.4 km / 13.3 mi
Tuscany Hall 21.7 km / 13.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 27
  • hotel
  • Car parkExtra charge
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Airport Shuttle
  • Laundry service
  • Babysitting serviceExtra charge
  • Multilingual staff
  • Bellboy service
  • Hotel safe
Show 30 more facilities & services
  • Garden
  • Terrace
  • Concierge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Library
  • Bikes available
  • Bar
  • Restaurant
  • Poolside snack bar
  • Banquet hall
  • Conference room
  • Meeting room
  • Business centre
  • Indoor freshwater pool: 1
  • Outdoor freshwater pool: 1
  • Children’s swimming area
  • Sun loungers
  • Parasols
  • Children playground
  • TV lounge
  • Sauna
  • Steam bath
  • Turkish bath (hamam)
  • Spa treatments
  • Breakfast
  • Picnic
  • Snacks
  • Cycling / mountain biking
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TRIPLE DELUXE TWO BEDSTRIPLE • DELUXE TWO BEDSTPL.2B-DX

    Photos are not available for this room type.

    The Florence Hills Resort & SPA

    TRIPLE DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    The Florence Hills Resort & SPA

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT DELUXE TWO QUEEN BEDSAPARTMENT • DELUXE TWO QUEEN BEDSAPT.2Q-DX

    Photos are not available for this room type.

    The Florence Hills Resort & SPA

    APARTMENT DELUXE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    DELUXE TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2Q-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    The Florence Hills Resort & SPA

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT DELUXEAPARTMENT • DELUXEAPT.DX

    Photos are not available for this room type.

    The Florence Hills Resort & SPA

    APARTMENT DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT GARDEN VIEWAPARTMENT • GARDEN VIEWAPT.GV

    Photos are not available for this room type.

    The Florence Hills Resort & SPA

    APARTMENT GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT SUPERIOR TWO DOUBLE BEDSAPARTMENT • SUPERIOR TWO DOUBLE BEDSAPT.2D-SU

    Photos are not available for this room type.

    The Florence Hills Resort & SPA

    APARTMENT SUPERIOR TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2D-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU

    Photos are not available for this room type.

    The Florence Hills Resort & SPA

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE TWO BEDSQUADRUPLE • DELUXE TWO BEDSQUA.2B-DX

    Photos are not available for this room type.

    The Florence Hills Resort & SPA

    QUADRUPLE DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    The Florence Hills Resort & SPA

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DUPLEX SUPERIORQUADRUPLE • DUPLEX SUPERIORQUA.DP-SU

    Photos are not available for this room type.

    The Florence Hills Resort & SPA

    QUADRUPLE DUPLEX SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DUPLEX SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DP-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Florence Hills Resort & SPA

8.8
Excellent
180 Reviews
Cleanliness
8.8 /10
Service
9.0 /10
Comfort
8.6 /10
Condition
8.6 /10
Location
8.0 /10
Neighborhood
8.0 /10
Value
7.4 /10
Amenities
7.8 /10
75 reviews shown
10/10
Exceptional
10 Apr 2026
Linda
Enjoyed our stay and breakfast was great.
6/10
Pleasant
15 Nov 2025
Michael
I believe at one point, some time ago, this was a 4 star “resort”. Not anymore. Our A/C did not work and they could not fix it while we were there. No real bar area and would have to give them a period of time to use the spa (to heat things up). Staff was friendly and did what they could.
Leisure Family_with_children
10/10
Exceptional
28 Oct 2025
Nicole
Rooms are fantastic
10/10
Exceptional
27 Oct 2025
kendal Gordon
The rooms were very spacious, clean, the staff
8/10
Excellent
12 Jul 2025
Tamara

Spa

Breakfast was great. Espresso was great. Cost extra to use pool in spa area.
Business
8/10
Excellent
09 Jul 2025
Luan
Great stay would recommend
Leisure Family
10/10
Exceptional
13 Jun 2025
Stephanie
Absolutely amazing staff, accommodations, and food. 10/10
Leisure Partner
6/10
Pleasant
11 May 2025
arianne
You definitely need to rent a car as there are no taxis or uber.
Leisure Partner
10/10
Exceptional
21 Jun 2022
Verified traveler

Amazing resort minutes away from Florence

Our stay at Florence Hills and Resort was great! Service was amazing, all staff was very attentive. Nice pool size and outdoor lounging and seating area to relax after walking around Florence. The suite was comfortable and very clean. We had dinner at the restaurant and enjoyed a great meal. We had the ham and cheese board, the risotto with pears and almonds, and the Fiorentina aka a huge T-bone steak.
Can’t forget to mention the astonishing views of the mountains, so calming!
Friends_and_family Family
2/10
Poor
19 Sep 2021
francesco

Stay away from this place

The property is really nice in terms of design with lots of potential but unfortunately it’s really poorly run.
The staff was helpful and kind but there were only 3 people working on the entire place, no receptionist, no concierge, no customer service. I would never stay here again.
Business
8/10
Excellent
29 Dec 2019
Jagannath

Breakfast not good

The rooms were good but when I came back after visiting Florence to park my car the door did not open,finally I need park on the road side.The breakfast was not good at all.
Friends_and_family Family
10/10
Exceptional
29 Jul 2019
Egle
Absolutely loved it here. Beautiful views, quiet place, kids loved the pool. Maybe more dining options are needed here, but overall it was great holiday. Would definitely go back again.
Friends_and_family Family
10/10
Exceptional
04 Jul 2019
Osher

Excellent

Very clean and tidy room Very spacious rooms, located in a pastoral area, there is a winery next to which is recommended to visit. We had a lot of fun
Partner
10/10
Exceptional
01 Jul 2019
murray

Had a great time

The hotel is great, it looks nice, it's clean and has a very nice buffet breakfast. The downside is you definitely need a car as there is not much in the village restaurant wise. The water pressure in the showers are a bit lacking
Partner
10/10
Exceptional
28 May 2019
Verified traveler
So i am pretty picky person, but its its nothing to complain about this property!!starting with Sara that waited for us almost 30 minutes without even knowing if we are gonna arrive or not.plus she took thw time to show us the room and give us some traveling tips!! Plus the lady from the breakfast area was extra nice and brought us some salami and cheese since we got there late and it was nothing left! The room was very clean and beautiful view!! Thank you all for making put stay great!!!
Leisure Partner
10/10
Exceptional
31 Mar 2019
Verified traveler
Amazing hotel and spa with stunning views. Beautiful building and rooms with a good choice of breakfast items. Very welcoming hosts and a very relaxing experience. I will definitely go back! Just a shame the restaurant was closed as taxis are quite pricey in the area and there's not a lot within walking distance.
Thank you for a lovely stay!
Leisure Self
10/10
Exceptional
04 Dec 2018
T.R.
nice like all our past stays in years we had with FLORENCE HILLS
Business_and_leisure Partner
8/10
Excellent
29 Oct 2017
Vesi

Good location

a good location - you can see a lot of Tuscany. The view from restaurant and some windows towards the hills was brilliant but not from our room. Not very comfortable bathroom-sitting on the toilet bowl-my head was reaching the glass door of the shower. On the second day when someone collect the rubbish ( no cleaning during our stay ) and made our beds a part from our makeup was gone to. overall happy with the privacy in separate buildings.
10/10
Exceptional
18 May 2017
Verified traveler

Great Hotel to stay

Great staff, very friendly! Free upgrade when we arrived! They gave us a great service for the breakfast. Clean and no issue with the room. Overall quiet and relaxing place. Free parking available if you have a car.
10/10
Exceptional
14 Apr 2017
Verified traveler

Quiet retreat in a beautiful location

Beautiful location and convenient by car
Family
10/10
Exceptional
21 Nov 2016
fashionista

Very relaxing place

I stayed at the resort on my own and the staff were amazingly friendly, helpful and I didn't feel like I was on my own !
The facilities really suit couples so I'd highly recommend, just set off early if you wish to commute into the city centre as the buses in the area are not very frequent but cheap
Overall it's been great, fresh breakfast everyday and warm cosy room to relax !
10/10
Exceptional
24 Oct 2016
Verified traveler

Peacefull surroundings. Freindly staff.

Stayed for touring, Beautiful places to visit but advise hire car. Continental breakfast good choice, underground secure parking, would recommend if quite location required.
10/10
Exceptional
11 Oct 2016
Leonid

Conveniently located countryside hotel

Stayed there during vacation, visiting Florence, Bologna and Sieci (with rented car).
Nice quiet location, spacious rooms with microkitchen, fresh air, scenery.
The only little problem - very few restaurants nearby, so the day I missed to have dinner in the city there was little choice around.
Family
6/10
Pleasant
16 Sep 2016
Donata

Hmmmm....

I am very baffled about this place: it looked very glamorous but did not feel right since we arrived. extremely hard to find due to lack of sign posts, awkward entrance to the garage that we could not find at first. lack of directions to the reception, small staircase with water leak leading out of the car park (extremely difficult and dangerous with heave suitcases). due to my partner`s health issues I have asked for a possibility to have a room with balcony. This has been accommodated but we overlooked a scrap yard and housing estate :( i was sooooo gutted as i was hoping for wonderful Tuscan rolling hills view). also, we were placed above a couple with one noisy child. their friends with another small child were staying on the other side of the resort. why would you put a childless couple next to a family?? about the place: i really don`t know what to think.. It was nice but the location spoiled it all; also, we assumed there will be no children in place like that as there is absolutely nothing to do for them. plus who brings kids to a spa hotel? Unfortunately that was not the case and the children were running wild due to lack of activities for them. water in the pool was freezing! swimming not possible despite 27 degrees outside. Breakfast was nice, staff friendly. but overall it did not feel right :( shame
Partner
10/10
Exceptional
24 Aug 2016
Nick

Beautiful location and friendly staff

Great views from this hotel high in the Florence Hills. Staff friendly and helpful. We had the Classic Suite and accommodation was more than large enough for 4 of us. Represents fantastic value for money, especially as breakfast included. Small kitchenette (2 induction hob rings) meant we could prepare simple meals if too tired to go out in the evening. Very convenient for visiting Florence which was main purpose of our visit. Also great location for visiting local vinyards and hill towns.
8/10
Excellent
08 Aug 2016
Verified traveler

Hidden Gem

Nice modern hotel in a very calm and peaceful location though not the easiest to get to. Rooms could use some finishing touches- hardware covered and new paint. Staff was friendly and break was good!
Family
10/10
Exceptional
02 Aug 2016
Fares

Top stay

Very nice rooms and great pool. Very quiet location and only 30 minutes drive into Firenze (Florence). Magnificent views of nearby vineyards
Partner
8/10
Excellent
15 Jul 2016
Verified traveler
The resort is very good
The staff is very helpful
The views are awesome
Sarah at reception answers all the questions with lots of patience good service
Family
10/10
Exceptional
29 Jun 2016
Verified traveler

Fantastic...would stay there again in a second.

Terrific all around...the pool was so refreshing....super breakfast! Underground parking kept our rental car (which we arranged through the hotel) cool...great for families, they have a play gym...we already miss our morning coffee from staff and drinks at night!
8/10
Excellent
27 May 2016
Sik Ming

Nice clean friendly hotel

My wife got very bad hay fever after our 2nd day in Italy and were forced to stay back at Genoa for 1 more day for a doctor appointment. Due to this complication, I needed to call Florence Hill Resort to cancel my \"non-refundable\" reservation for the 1st day. The reception lady really knows what service means and instead of giving me hard time about the cancellation, she told me \"no problem, we'll cancel it for you and most important is your wife to get better.\" This really impressed me...
Partner
8/10
Excellent
19 May 2016
Liz

Lovely, peaceful resort

The hotel was great, made even better by the wonderfully helpful staff. The area is a little quiet, so it would have been easier with a car, but if you're looking to relax, you couldn't go wrong with the florence hills.
6/10
Pleasant
16 May 2016
Verified traveler

A mixed bag

FHLR was clean and roomy but, as previous reviewers have said, this isn't particularly luxurious nor is it a resort. While modern and functional, it had a very sterile feel to it. Fans of techno-chic may prefer it. The staff was a mixed bag. Sara tried hard to be helpful. The man who checked us in, however, recommended a restaurant in the next town. We asked if it was open on a Sunday and were told “Of course, or I wouldn’t have told you to go there.” We drove there and it was closed -- with its hours clearly stated on the door: \"never\" open on Sunday. We asked about parking at the station the next morning. “No Problem,\" he said. \"There is always parking available there.” It was filled by commuters by 8 a.m. So it's true they are only a 10 minute drive to the train station (in the town of Pontessieve) but it consumed 1.5 hours because of his flip answers. Finally -- when we receive a confirmation that says it is inclusive of \"all fees and taxes,\" we are inclined to believe that is the price we'll pay. This hotel presented us with an extra bill of 12 Euros for our 2-night prepaid stay. We haven’t encountered this in any other Hotels.com listing, which state clearly if there are additional taxes. Sara, quite appropriately, waived the fee and we felt badly for her being placed in the middle, but whether it is the hotel trying to keep the \"headline\" price low or Expedia/Hotels.com doing so, it seemed pretty smarmy. State ALL fees and taxes up front, please!
Partner
10/10
Exceptional
06 Apr 2016
jb

Enjoy a small town feeling

Nice place. About 30 min drive from Florence. Modern. Nice breakfast and very nice staff. Countryside living.
10/10
Exceptional
30 Sep 2015
Juraj

Great views - great service !

Really enjoyed the stay, the breakfast included was a real treat, the room and the amenities were new and really clean (there were cut nails on the window rack, but if I wouldn't lean out for the views I wouldn't have noticed lol)
Partner
10/10
Exceptional
09 Sep 2015
Da e

Beautiful hotel and location

Lovely hotel, located 5km from Pontassieve (a town with 30 min train routes to Florence).

Very clean, spacious rooms. Beautiful views of the Tuscan hills. Perfect as a base for exploring Tuscany by car.
8/10
Excellent
26 Aug 2015
Kaz

Nice hotel but not Luxury!

Well, this hotel is clean and modern, simply decorated as pictures. We booked a suite but were disappointed not to have a balcony or terrace in the sun. There was a table and chairs at the door but this was not a sun terrace or place that you would want to sit of an evening with your glass of chianti! Breakfast was nice, lunch was huge and there is no evening meals on offer. pool was decent.
The self catering facility was very simple... 2 ring hob, fridge and plates and cutlery. No washing machine or clothes drying facility. I personally like to be able to hang my beach towels and swimwear out to dry. Sadly we could only drape over chairs! Bedroom was spacious with large wardrobe but there was no drawers or shelves so we had to leave small stuff in suitcases. Also there was safe in room.
The staff were helpful in recommending restaurants but unfortunately we couldn't find any locally. Beware if travelling with children - restaurants only open 19.30 onwards (if at all!) Considering it is peak season half of italy was shut... very strange... August was not a good time to visit. We were amazed that Tuscany was so un-touristy... very quiet... but that's a good thing!
Family
6/10
Pleasant
19 Aug 2015
Lee
The hotel is exactly as it is advertised, clean and perfect. The staff could not have been nicer and more helpful. A lovely new small development, one could have a nice relaxing time here, the surrounding countryside is beautiful. The only down side is the hotel is fitted into quite a small site with other apartments impeding your view of the surrounding countryside. That is a pity.
Family
10/10
Exceptional
19 Jul 2015
Dikla

Nice, clean & white

Good hotel. Amazing toscani view around.
Very good and helpfull staff.
Modern room, large and Comfortable.
Nice breakfast.
10/10
Exceptional
17 Jul 2015
Verified traveler

Beautiful landscape, peaceful town

I really enjoyed the landscape of the area, and the staff was very helpful. Pelago, where the hotel is located, is just a short bus ride to Pontassieve, which has become my new favorite town. The hotel also provided complementary breakfast, and the food was fantastic with a great selection of food. The wi-fi worked well, but only on the first floor of the room. Pelago is a bit far from Florence (about 16 miles) but I only had to take a bus to Pontassieve and a train to Florence. The only negative about the hotel was that the swimming pool was cold but that is out of their hands since it is heated by the sun. Overall, I really enjoyed our stay here.
Family
10/10
Exceptional
10 Jul 2015
Alan

An excellent apartment

We spent two great nights at the Florence Hills Luxury Resort. It's worth the 20 km drive from Florence through the Tuscany countryside. We were welcomed with a glass of wine and excellent treatment by the multilingual staff -- especially Sara, Giada and Andrea who looked after our every need. The suite itself was spacious and modern; the only nit to pick was that there were six of us, but only one bathroom. However, we just had to carefully plan our use of the shower. Giada gave us the excellent suggestion of taking the train into Florence from Pontessieve instead of trying to find parking in Florence which is not easy. They also helped us when our daughter came down with a fever and called ahead and directed us to get medical attention for her. All in all, excellent facilities (lovely pool, beautiful suites) a well-run hotel and an excellent staff.
10/10
Exceptional
03 Jul 2015
Verified traveler

A perfect 3 nights in Tuscany

The Florence Hills Luxury Resort was the perfect spot for a 3 night stay in Tuscany with our 3 teenagers. The suite was spacious, comfortable and modern with plenty of room to spread out. The location was ideal for exploring the Chianti region with a decent sized town within 10 minutes. The area is beautiful and on the days when the kids didn't want to join us, they spent time at the pool or relaxing in the room. The best part of this hotel was the staff. They could not be more accommodating and nice. We would definitely return to this hotel.
Family
10/10
Exceptional
16 Jun 2015
Chee Hong

Great value for a nice place

This is a great place with even better value. The room is huge and clean, with all the necessary facilities including kitchenette (hint: There're salt and oil given too!). The staff are extremely friendly and help, and speaks good english.
You'll definitely need a car to stay here.
Partner
10/10
Exceptional
10 Jun 2015
Verified traveler

Clean, quiet, amazing views and very friendly staf

When we arrived at the resort, the views were amazing. Our room was upgraded which was also a pleasant surprise. The staff were extremely helpful with their local, and personal knowledge of Tuscany-nothing was too much trouble.
The breakfast was simple and perfect for our continental requirements- fresh bread, pastries, cold meats, cereals and fresh fruit. The pool area was always peaceful. Underground secure parking was provided which kept the car cool from the sun. Would definitely return.

#
Partner
10/10
Exceptional
25 May 2015
Verified traveler

Fantastic place!

Although it only works if you have a car sice it is a little ways away from the city but the countryside is beautiful! And facitliy much more than expected. Wish we spent more time at the place but we went out site seeing.
10/10
Exceptional
24 May 2015
mike

Excellent hotel for Tuscany

The Florence Hills Hotel is a lovely hotel for a base to visit Tuscany and the surrounding cities.
The room was clean and tidy and the staff were very helpful and pleasant.
Breakfast was varied and filling for the day ahead. A car and SatNav is a must though as the hotel is up in the hills.
The only negative was the room we stayed in had an adjoining door and was a bit noisy when the other room was occupied.
8/10
Excellent
14 Oct 2014
Janet Lee

Far from the maddening crowd in The Florence Hills

Perched on a hill with a view in Pelago, within an hour's drive from the heart of Firenze, this minimalist-styled 4-star resort was a rare find at the low opening rate of 34 Euros/night (newly opened 6-months ago). It certainly was worth the 150 Euros 2-day car rental to get there. Staff service and attention to the comfort of their clients were outstanding. The sparkling infiniti pool and high hotel terraces were like eyecandy to the soul. The surroundings were peaceful and soothing after the hustle and bustle of Florence and the complimentary breakfast buffet and easy car parking take it up another couple of notches. The only downside, if you could call it that, is the slightly remote location and dearth of eating places in the immediate vicinity. Otherwise, it would have been 5 stars all the way!
10/10
Exceptional
18 Jun 2026
LUCAS
Nice and clean, nice staff and locstion
10/10
Exceptional
13 Mar 2026
Mario
Très gentil accueil même en dehors des horaires d’ouverture! Merci à Massimo pour sa gentillesse et professionalisme.
Partner
10/10
Exceptional
14 Jul 2025
JORGE
Habitaciones cómodas y agradables. AC funcionando bien. Solo el internet no tenía potencia y se desconectaba con frecuencia.
10/10
Exceptional
06 May 2024
Margaret
Gastgeber sehr nett und freundlich.
Anlage ist super gepflegt.
8/10
Excellent
07 Sep 2023
Fulvio

Relax

Bella struttura con piscina.
Camera molto ampia con ampio giardino
Business
8/10
Excellent
04 Sep 2022
stefano
Struttura molto bella e curata. Appartamenti grandi e puliti. Piscina ed esterno molto bello (peccato non averlo usato a causa della pioggia).

Unica cosa negativa che consiglierei di migliorare è l’accesso. Siamo arrivati quando era buio e non è stato immediato capire quale fosse l’accesso alla struttura sia pedonale che del garage non essendoci indicazioni.
Inoltre entrando in garage in auto, non c’era alcuna luce automatica che si accendesse al nostro accesso, ed ho dovuto vagare nel garage aiutandomi con la luce del mio telefono per trovare un interruttore manuale, senza però trovarlo, quindi abbiamo dovuto scaricare l’auto al completo buio (situazione davvero poco piacevole che lo sarebbe stata ancor di più per una donna sola).
Business Partner
8/10
Excellent
30 May 2022
Verified traveler

自然の中にあるホテル。フィレンツェ市街まで車で30分。

フィレンツェ市街まで車で30分でアクセスできますので、車での旅行を計画されている方には使えるホテルです。施設はイタリアのレベルで考えると清潔です。
プールもあって夏の滞在には良いです。周辺は山岳部で決して便利なところではありませんが、自然に溢れているのがお好きであればよい選択肢かと。ホテル内にレストランはあり、Tボーンステーキは食べれます。ただ、周辺地域のレストランに行くには車での移動になります。5km以内に何軒かレストランあり。ホテルの朝食が朝8時からと少し遅いのが難点ではあります。
Friends_and_family Family
8/10
Excellent
18 Sep 2021
Rasmus
Der var problemer med låsen til værelset og stigen til swimmingpool var ved at knække men ellers et godt ophold
Partner
8/10
Excellent
01 Oct 2020
Verified traveler
Wir buchten das Hotel für eine Nacht und wegen des Virus wurde das frühstück sowie pool/spa nicht angeboten. Für eine Nacht war es ausreichend. Alles sauber und freundliches personal. Das parking war zudem inbegriffen und ins Dorf Pelago hat man zu Fuss nicht lange.
Jedoch war das Bett unbequem und die zimmer etwas steril eingerichtet. Für mehr als 1 nacht hätte ich es nicht gebucht.
Leisure Partner
8/10
Excellent
21 Sep 2020
Matteo

Ottimo per lavoro

Struttura ben tenuta, bella piscina. Appartamento un po’ anonimo con qualche arredo consumato. Buone le dotazioni anche se mi aspettavo una macchina per il caffè. Letto matrimoniale per me troppo scomodo, ma silenzio e tranquillità impagabile. In definitiva una buona sistemazione.
Francesca top!
Business
10/10
Exceptional
17 Dec 2019
Verified traveler
Loved our stay here! Even though it was off season, we got the full experience including the spa and fresh breakfast! Wonderfull view and scenery around the hotel.
Leisure Partner
6/10
Pleasant
23 Aug 2019
Verified traveler
All right
6/10
Pleasant
21 Aug 2019
Verified traveler
Appartement is brandschoon en er wordt elke dag schoongemaakt. Ik mis alleen in de keuken een afwasmachine. Buitenkant van het hotel valt tegen. Ziet er wat vervallen uit. Geen 4 sterren waardig. Ik mis ook entertainment voor de kinderen en in de avond voor de volwassenen.
Leisure Family
8/10
Excellent
21 Aug 2019
Toni
El estado del alojamiento no es el más adecuado para un hotel de 4 estrellas
Implacable el servicio de desayuno gracias a Amal
Un encanto
Family
6/10
Pleasant
20 Aug 2019
Verified traveler
We were here for the first time in 2015 when it was still brandnew and now after 4 years again , so we can compare. Nice area , nice resort , nice people ,good airco , but ... it lacked the needed maintainance after those years . Too less deckchairs at the swimmingpool , dirty walls in the swimmingpool , basic breakfast , cleanliness under average (we found even a used coffeecup in the drawer), dirty walls in the appartment created by smashing musquito's , dirty and slippery stairs towards garage and SPA , garage with no lines to park your car which result in bad parked cars and less free places ...at this moment the prices are not in accordance with the offered level.
Lot of opportunities , but resort need urgent refurbishment .
Leisure Family
4/10
Poor
16 Aug 2019
Verified traveler
La struttura è bella ed il personale gentile ma purtroppo l'organizzazione è carente.
Pur essendo arrivati circa un'ora dopo l'orario previsto per il check-in, abbiamo dovuto aspettare quasi mezz'ora per poter entrare in camera.
Il personale addetto al servizio per le colazioni mi è sembrato sottodimensionato, con il risultato che per entrambi i giorni in cui abbiamo soggiornato le bevande calde che dovevano preparare sono arrivate praticamente quando avevamo quasi finito di mangiare il resto, i tavolini erano apparecchiati alla bell'è meglio (uno dei due giorni mancavano le posate ed abbiamo dovuto attendere che qualcuno apparisse in sala per poterle chiedere) ed il secondo giorno il buffet era perfino sprovvisto di qualsiasi tipo di succo di frutta ed erano finite anche le riserve di magazzino e questo neanche a metà dell'orario previsto per le colazioni.
Per finire lo scarico del lavandino era completamente intasato.
Family
10/10
Exceptional
15 Aug 2019
Riccardo
Siamo stati davvero molto bene....la camera n.12 super.... location bellissima .... pulito....il personale gentile e sorridente.....
Partner
6/10
Pleasant
22 Jul 2019
Christian Folmann

Basale ting manglede

Vi fik anvist vores juniorsuit og blev gjort opmærksom på, at lyset drillede lidt... !! Det viste sig, at alt el inkl. lys tændte og slukkede hele tiden også om natten!!! Der var desuden ikke tryk nok i vandet, så det var svært at vaske finger ordentligt og man kunne ikke tage bad!! Godt vi kun var der i en overnatning!
Family
6/10
Pleasant
16 Jul 2019
Verified traveler
Well situated, lots of potential but poorly executed. Pass through hotel rather than for longer stays. The breakfast is not divers enough for longer.
Only four years old, but looks 20. Lots of stairs, dogs allowed. Furniture of mediocre quality. Mouldy smell in our rooms, also behind kitchen furniture. Why the kitchen? No oven/microwave, two pots don’t fit the two pits. Bare minimum to eat sandwich from pasta dish.
We did get a good list of referrals for restaurants, own restaurant somewhat
Halfway through our stay in July outside maintenance was started. Sunscreens of swimmingpool chairs were lacking, Some chairs were unstable. Plenty of towels but not enough room/furniture when hotel is full.
10/10
Exceptional
14 Jul 2019
Maria

Viaggio relax

Abbiamo alloggiato x 2 notti....tutto meraviglioso.
Personale gentile e disponibile.
Piscina rilassante soprattutto la sera.
Ritorneremo sicuramente in questo resort.
Family
4/10
Poor
08 Jul 2019
Verified traveler
La struttura non è assolutamente quella vita in foto e descritta sul sito, personale assente, ristorante scandaloso (servono pizza surgelata), piscina sporca e poco curata, camere con muffa e umidità, giardini non curati e completamente secchi, non c’è pressione negli impianti dell’acqua. Purtroppo un esperienza scandalosa che mi è costata 200€ per una notte. Sconsiglio assolutamente
Leisure Partner
8/10
Excellent
04 Jul 2019
María liliana

No era lo que esperábamos

Bien , muy retirado de Florencia , hicieron la limpieza de habitación a medias porque no lavaron los platos y vasos que había sucios solo tendieron camas , el chef estaba muy enojado porque un día antes no nos agradó el término de cocimiento de un corte de carne y después se puso a reclamarnos
Family
6/10
Pleasant
17 Jun 2019
Verified traveler
Bel endroit sur les hauteurs à proximité de Florence.
Par contre les chambres sont très mal insonorisées, au point d'entendre l'horloge du voisin.
Leisure Self
10/10
Exceptional
12 Jun 2019
Verified traveler
Stanza bella nei particolari, pulita e ampia. Colazione a buffet varia e abbondante. Piscina pulita e adatta a tutti. Personale gentile e qualificato. Consiglio a tutti di soggiornarci, non rimarrete delusi.
Leisure Partner
10/10
Exceptional
10 Jun 2019
yongsoo

더몰에서 가까운 최고의 숙고

15일간의 여행중 최고의 숙소였습니다.
2개의 방에 2개의 킹침대.
그리고 깔끔한 침구 상태.
멋진 수영장.
멋진 직원들.
지하 주차장은 높아 무료로 안전하게 주차가 가능했습니다.
그리고 더몰까지 25분 거리.
한국분들 추천 드립니다
Family
10/10
Exceptional
29 May 2019
Verified traveler
Struttura moderna e accogliente. Personale cordiale.
Leisure Partner
10/10
Exceptional
26 May 2019
Marcello

Relax nel verde

La struttura sorge in una zona residenziale molto tranquilla, è dotata di parcheggio, piscina all'aperto, spa, bar ristorante . Le camere molto grandi con area soggiorno - cucina, spazio verde antistante l'ingresso e spazio verde con tavolo e sedie sul retro. Il bagno abbastanza grande. Il tutto molto curato. Ideale per trascorrere qualche giorno di relax coccolandosi, o e per chi è in viaggio di lavoro può dormire nel più completo relax. La colazione è molto varia, ricca con prodotti di qualità.Volendo trovare qualche pecca potrei menzionare la mancanza della presa per il bollitore sul piano cucina. Personale molto cordiale e disponibile. Nel complesso un'ottima struttura.
4/10
Poor
28 Apr 2019
Verified traveler
La struttura non è ben manutenuta, muri scrostati e la pulizia anche delle camere lascia molto a desiderare. La SPA non può essere di certo definita tale, è piccolissima, dentro il garage e maleodorante. Diciamo che siamo ben lontani dal concetto di resort e 4 stelle ...
Leisure Family
10/10
Exceptional
17 Apr 2019
Verified traveler
Es un hotel con una instación muy bien, la cama muy cómoda y el desayuno completo y saudable. Únicamente como no estamos en la temporada alta todavía, no funcionaba el 100% del servicio de la sauna ni restaurante.
Business_and_leisure Family

Location & surroundings

The Florence Hills Resort & SPA
Via Il Bagno, Pelago, Italy

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The Florence Hills Resort & SPA

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