Hotel Helen

10/10

Exceptional

26 Apr 2026

sudeljhy

Everything was perfect

Partner

10/10

Exceptional

23 Apr 2026

Canhui

Breakfast was great, especially the coffee! It tasted so good that I even asked for the beans they use. Staffs are all very friendly, location is nice too

Self

10/10

Exceptional

12 Apr 2026

Jannette

All the hotel was good m.

Family_with_children

10/10

Exceptional

06 Apr 2026

Rolando

Love it

Partner

8/10

Excellent

02 Apr 2026

Rufus

Very nice property, Small rooms.

Self

8/10

Excellent

29 Mar 2026

Andrea

En general muy bueno.

Partner

8/10

Excellent

25 Mar 2026

jose

Well placed hotel in a secluded area but very close to everything Provenza and Lleras Park within minutes easy walk…Very quiet and excellent staff…Perfect across the board for the exception of my reservation in the beginning…I had two separate rooms reserved but they only recognized one room and we had to stay at a different hotel for the first night until Expedia communicated with them and straightened out everything…make sure to communicate with hotel if you have two rooms so you won’t have the same issue…other than this, perfect !

10/10

Exceptional

19 Mar 2026

LUIS FELIPE

Awesome option! Small room but all you need to sleep well! The breakfast is amazing and the staff very friendly and helpful. Highly recommended

Self

10/10

Exceptional

19 Mar 2026

irosse

The staff provided excellent customer service and made sure I was taken care of throughout my visit. My only critique is the noise level — it was louder than expected, which affected the overall experience. Still, the service itself was outstanding.

Friends

10/10

Exceptional

19 Mar 2026

Carmen

The staff provided excellent customer service and made sure I was taken care of throughout my visit. My only critique is the noise level it was louder than expected, which affected the overall experience. Still, the service itself was outstanding.

Friends

10/10

Exceptional

10 Mar 2026

Felix Modesto

We loved the hotel, the location, the staff. The breakfast could be better or more options but in general was great !

Partner

10/10

Exceptional

28 Feb 2026

Ruddy

Great hotel and staff!

6/10

Pleasant

17 Feb 2026

Jermaine

Staff was amazing and great location however they have an additional guess policy that was not discussed on the site but after checking in. The fee is 200,000 COP which is $54 US for each guess that comes to the room which can add up very quickly.
The Double room is very tight and would recommend upgrading to another room for the additional space if required

Friends

10/10

Exceptional

17 Feb 2026

Cristopher

good thank you

Friends

10/10

Exceptional

07 Feb 2026

Roberto

Servicio fue excelente y las atenciones espectaculares. Ambiente tranquilo y seguro

Recomendado

10/10

Exceptional

30 Jan 2026

Sandra

The staff was incredible. The bathroom in the room was kind of small but the staff more than made up for it with their friendly service.

Leisure Family

8/10

Excellent

18 Jan 2026

Lukas

Good room, but high guest fee.

Self

2/10

Poor

16 Jan 2026

Zereom

La habitación se inundó por dos ocasiones ..en diferentes habitaciones .. es muy incómodo estar una habitación donde la ducha no funciona bien no lo recomiendo.. y para colmo yo me operé y me faltaron dos noche de la reserva y no me hicieron devolución de las dos noche ni tampoco me ofrecieron ningún acuerdo pésima experiencia no lo recomiendo hay mejores opciones

Leisure Self

10/10

Exceptional

04 Dec 2025

Elizabeth

Staff was very attentive and friendly.

Leisure Partner

10/10

Exceptional

23 Oct 2025

Kevin

I found this place online in a hurry after leaving a bad experience. The lobby is really neat--you walk in from the street and it's over in the corner across from the bar. It's in a great location with many eating options and Mondongo's is just a block away. I chose a small room, but it was so neat--behind the bed headboard on one side is the bathroom, and on the other, the shower. I loved my room! But the staff here is INCREDIBLE! I ended up leaving my iPhone in a cab, and they all jumped in to help. I met the General Manager Daniel Torres the next morning, and he jumped to his feet and offered me any and all assistance. I owe a great debt to him, Santiago, Paola, Samuel, and Catherine. They were the best. Daniel offered to take me anywhere I needed, like to buy a replacement phone or what have you. He made arrangements for me to get a phone plan outside of Colombia when he found out the pace where I got my new phone sold me one for just local calls. I would gladly stay here again and again. The staff is like a little family and they run a well-oiled machine. What a blessing to stay there for 3 nights and be with them. They took great care of me.

Leisure Self

8/10

Excellent

18 Oct 2025

Gabriel

Ok

Business Self

8/10

Excellent

13 Oct 2025

Oscar

Nice hotel and conveniently located for a leisure weekend. Not recommended if you are on business as there are no wardrobes in the room. The lack of windows in the room might feel you uncomfortable. Staff were really nice and attentive and very helpful.

Business_and_leisure Self

10/10

Exceptional

11 Oct 2025

Shilton

We had a loverly stay at Hotel Helene. The staff is very kind and helpfull. The rooms are a bit small but cozy and very romantic. There is a nice vegan restaurant beside the hotel and a nice rooftop bar/restaurant.

10/10

Exceptional

04 Sep 2025

Israel

Great customer service

10/10

Exceptional

11 Aug 2025

Jordi Rodriguez

Lovely place

10/10

Exceptional

11 Aug 2025

Ramadan

good

10/10

Exceptional

31 Jul 2025

Hector

I love the staff and their outstanding customer service.

Leisure Family

2/10

Poor

15 Jun 2025

Jorge

Not the best

4/10

Poor

15 Jun 2025

Jorge

Rooms extremely small you can even walk; bathrooms open no privacy and just behind the head board of the bed. Very uncomfortable

Leisure Self

10/10

Exceptional

08 Jun 2025

Nelly

Friendly staff, Availability for storage was a plus.

Leisure Partner

10/10

Exceptional

26 May 2025

Maritza

Room small but comfortable and clean, excellent area, excellent customer service and friendly staff .

Leisure Self

10/10

Exceptional

10 May 2025

George

We arrive salt property at 2pm and did not allow us to cking until 3pm. I think that an 1hr wouldn't make a difference for them.

Business

6/10

Pleasant

26 Apr 2025

Jorge

Is a nice property but keep in mind the rooms tends to be very small

Leisure Self

10/10

Exceptional

29 Mar 2025

Diego Jose Ortiz

This was my second time staying here, and once again, it didn’t disappoint. The location is fantastic—quiet, yet close to everything you need. The staff are incredibly friendly and always make you feel welcome. It’s a perfect spot if you're looking for a peaceful stay in a great area. Highly recommended!

10/10

Exceptional

24 Feb 2025

Eloisa

Everything ok

10/10

Exceptional

04 Feb 2025

Saul

Best hotel

10/10

Exceptional

17 Dec 2024

David

Everything was close

Leisure Self

10/10

Exceptional

09 Dec 2024

DIEGO

Nice, location with a friedly staff

10/10

Exceptional

21 Oct 2024

Amarili

Muy buenos

10/10

Exceptional

13 Oct 2024

marcia

The hotel and staff was amazing! Love it

Leisure

4/10

Poor

20 Aug 2024

Jeffrey

A/C barely works so you will wake up sweating most days you stay here. Wi-Fi is very slow and inconsistent. It will be hard to work productively here. Staff was friendly. Location was very good. There is also a $50 fee everytime you bring an extra guest so keep that in my mind if you plan to enjoy the nightlife.

Business_and_leisure Friends

10/10

Exceptional

13 Aug 2024

Angel

Excelente hotel, muy buena localización y el personal muy atento. Recomendable

6/10

Pleasant

12 Aug 2024

Rolando

NO lo dejen perder

Luego de habernos hospedad en 4 ocasiones en el Hotel, hemos tenido una experiencia NO muy buena.

Estuvimos 3 noches sin aire, aunque avisamos, nunca fue resuleto. Tuvimos que pedir limpiaran los bordes de la ducha, ya que estaban en muy mal estado. El agua se sale muy fácil del área de la ducha.

Lamentable tener que comentar esto, ya que he recomen dado bastante el hotel, porque nos gusta la ubicación, decoración y trato del personal.

Por Último, ya es tiempo de cambiar las toallas.

Partner

10/10

Exceptional

28 Jul 2024

Hector

Super convenient, right in Provenza. Great breakfast too! WIFI was fine, decoration was nice, and the staff were incredible, so helpful and friendly.

Business Self

2/10

Poor

23 Jul 2024

Jorge A

NOTHING TO LIKE ABOUT THIS HOTEL UNFORTUNATELY MY SELECTION WAS BASED ON A FEW GOOD REVIEWS BUT, I SHOULD HAVE \"LISTEN\" TO THE BAD REVIES WHICH ARE EXACLY WHAT I HAVE EXPERIENCED: NO WORKING AC, NO WORKING SHOWERS, ROOM FLOOR FLOODING, POOR LIGHTNING, DARK ROOMS, EXTREMELY EXPENSIVE FOR THE LOW QUALITY OF SERVICES RENDED. OVERCHARGED$$$ DO NOT WASTE YOUR TIME AND MONEY STAYING THERE. YOU WILL GET BETTER SAME AREA, FOR HALF OF PRICE.

Business_and_leisure

10/10

Exceptional

13 Jul 2024

CrisJoel

The service here is excellent! Thank you for the warm welcome!

Business_and_leisure Partner

4/10

Poor

10 Jun 2024

Nel

Cuidado! Tuve que cambiar mi habitación porque me da claustrofobia y el joven que me atendio(hombre) me cobró $90 americanos y en efectivo porque me dijo que no podía cobrarlo con tarjeta y al otro día otra pareja que nos acompañaba cambió la habitación y no le cobraron nada. Siento que me estafó y cuando lo notifiqué nadie hizo nada. Muy mal! Que se quieran Aprovechar.

Leisure Family

8/10

Excellent

31 May 2024

Nano

Everything about this place was amazing would have love to give it 5 stars but the WiFi in the rooms was next non existent, besides that good hotel, with amazing staff, and in a great location.

Leisure Friends

10/10

Exceptional

14 May 2024

Melissa E.

Everything was great, the hotel is new and the location is perfect. The only thing is that there were a lot of noisy people on my floor but that is not the hotel’s fault.

Leisure Friends

10/10

Exceptional

10 May 2024

Hamish

I love the styling and vibe. Modern and class.
Rooms small but well laid out. Comfortable memory foam bed.

Leisure

10/10

Exceptional

30 Apr 2024

ONEIL

Nice and cozy

6/10

Pleasant

19 Mar 2024

Edward Danilo

ac dint work a littel
onsafty cros the road is headache and lot of people asking for money and it get annoying

Business_and_leisure Self

8/10

Excellent

09 Mar 2024

Yashira

Very clean, great staff, good location, the room need more light other then that very good.

8/10

Excellent

05 Mar 2024

Steven

If You Want a Bed and a Shower, This is The Place

The room was very quaint (tiny) and the towel rack (aka bed) was just inches away from the shower door. My suitcase fit nicely on the stand by the door and I was easily able to squeeze in and out the door each day. The breakfast was terrific in a little cafe across the street. Service was good and the staff was very helpful.

Self

8/10

Excellent

28 Feb 2024

Will

Perfectly Adequate, but far from Perfect

The Hotel itself is very nicely decorated; modern, chic, very slick. But there were issues, all minor-ish. While the hotel staff was friendly they were not always the easiest to communicate with. They were always around but not usually at the desk and most did not or would not speak English. I've never stayed at a hotel where the staff was so reluctant to speak English to a traveler they knew spoke VERY limited Spanish. This really didn't negatively impact our stay but it was noticeable and frustrating at times.

The other issue was that the room air conditioning was just simply inadequate. Another couple left as I was checking in due to this. The morning sun coming through the single pane glass was brutal even with the thick blackout curtain over it. It didn't even cool down that much once the sun crested the top of the building. Staff brought us a fan which was an absolute life-saver. On any day that wasn't cloudy it was barely tolerable without it.

Convenient location also meant VERY loud especially on the weekend nights. Again the single pane glass did no favors to the hotel here either. The building is 4 houses down off the main drag but you could hear every single car from the room. Bring earplugs.

Other small issues: very little place to put clothes, no drawers or armoire, and just a tiny place to hang a couple shirts behind the mirror.

The light fixture above the vanity dripped water. A lot of small issues that didn't ruin the trip at all but added up to just 'ok'

Partner

8/10

Excellent

20 Feb 2024

Jorge

Hotel was really good, just need better AC units

Leisure Family

8/10

Excellent

20 Feb 2024

Roberto Leonel

The hotel has an excellent location , the staff is very nice and the hotel room are good for the price

10/10

Exceptional

19 Feb 2024

LUIS

amazing

Conveniently located , great location. amazing breakfast

Business

10/10

Exceptional

16 Feb 2024

Valentin Hidalgo

Rooms are small but very clean

Leisure Friends

10/10

Exceptional

03 Feb 2024

Richard

Great Staff.

10/10

Exceptional

01 Feb 2024

Ivan

A wonderful hotel in an excellent location, with excellent design. The street where the hotel is located is a dead end and very green, when you go outside you find yourself in a botanical garden. The staff is very friendly, the breakfast is first class and the coffee is delicious.

The only thing I didn't like was the dim lighting in the room. Room had no window and it was to dark, it needed more light.
My room was small but it' Ok for one person.
The owners need to write more clearly that the deluxe room does not have a window. I thought that there would be a window.

Anyway, It is super clean, I can say in general that the hotel, location and staff deserve 5 stars.

Leisure Self

8/10

Excellent

28 Jan 2024

Juan

The air conditioning was leaking water the 3 days

Leisure Family

6/10

Pleasant

10 Jan 2024

JOHANNA

Very small rooms no window
Very dark room
Ac not cold
No bathroom privacy
Area is good

Leisure

10/10

Exceptional

08 Jan 2024

Jovita Vionette

Excellent

10/10

Exceptional

08 Jan 2024

Chioma

This is by far the best property in the city of Medellin. Walking distance or a short cab ride to everything. The staff are completely amazing. Housekeepers. Front desk staff. Security. Bartenders. You get the point. Amazing stay.

10/10

Exceptional

02 Jan 2024

Hector L

A+ location & service

Great location, and service. Just steps away from a supermarket, gym, restaurants, and many clubs/pubs. Very friendly and attentive staff.

I'd definitely stay there again and I would recommended to friends.

Self

8/10

Excellent

19 Dec 2023

Carlos

Nice hotel, slow internet

The best service in Medellin and a comfortable bed,
The receptionist Juliette is the best, it was my wife's birthday, and she left a cake and a candle in our room.
We will be back for sure!

Cons: The internet in the rooms is terrible, and the lamps light like candles.

Partner

10/10

Exceptional

18 Dec 2023

Michael

Good

Leisure Family

4/10

Poor

18 Nov 2023

Fernando

They need to change Bed & Pillows.

10/10

Exceptional

13 Nov 2023

Karla

Very convenient, close to everything

Leisure Partner

10/10

Exceptional

13 Nov 2023

Michael

The place was very pretty and quiet, the staff was amazing excellent customer service

Leisure Partner

10/10

Exceptional

12 Nov 2023

KEJUAN

Excellent!!

Very very good the whole staff was excellent and great .. Looking forward to retuning soon !! Close to all restaurants and nightlife!!!

Friends_and_family Friends

8/10

Excellent

08 Nov 2023

Yaelis

Hotel its very cute and modern
Only thing i didn't like was the room was so small that barely me and my husband fit in the same area i was standing. It was very loud you could hear everything from the outside
Even the persons from next room when the were talking or laughing. But other than that hotel was always clean room was very clean too.

10/10

Exceptional

29 Oct 2023

Max

I had a blast at Hotel Helene in Medellin! I enjoyed the intimate atmosphere of this boutique hotel. The soul of the place is quite unique with \"une élégance à la française\" (a french touch). The staff is also amazing: special mention to Esteban from Front Desk and Xavier from the restaurant. You can't go wrong with this hotel. I can't wait to be back myself.

Leisure Self

10/10

Exceptional

25 Oct 2023

edward silvia

Best staff

Business_and_leisure Self

10/10

Exceptional

24 Oct 2023

Verified traveler

Great stay

Location was great. Walking distance to Parque Lleras and Provenza. Room was small but functional. Wonderful decoration and attention to detail. Service was friendly and welcoming. Great price vs value. Breakfast was included, enough to fuel you to start your day. Would definitely come back.

Business Friends

6/10

Pleasant

22 Oct 2023

Herman

Hotel is ok , great loacation!
Only 6 minutes walking to Plaza or church del Poblado( where tour guys meet you to start tours) but hotel could be perfect if they fix the Air Conditions because temperature is super hot in the room, when we asked if they can adjust it at 9 PM they said to us that they couldn't send someone until next day..... LOL you know what? Forget it! Typically, take it or leave it,also TV don't work.
The hotel is in shape,clean and great location but they need to fix those thing to be perfect.

8/10

Excellent

15 Oct 2023

Alexis

Very small rooms

4/10

Poor

14 Oct 2023

Ralf

Extremely noisy area! hotel is beside a Disco! It gets warm during the day and AC is not working. Room has a cell phone from the hotel that does not work.(not being paid)! Very small rooms no closet! Not recommended for a longer stay! Will definitely not come back!

Leisure Partner

10/10

Exceptional

11 Oct 2023

Luis

El hotel está muy céntrico.

Leisure Family

10/10

Exceptional

22 Sep 2023

Olgamary

Excelente

Leisure Friends

10/10

Exceptional

14 Sep 2023

Miguel F

We went for our anniversary and the hotel even gave us an upgrade on our room as a gift plus it was decorated with roses and everything. The hotel itself its very beautiful and new, the rooms are very romantic and perfect for couples and the rooftop bar is a must go too.

There are a few streets around El Poblado that locals don't recommend turists walk, a couple are a few blocks away from the hotel, but you can Uber everywhere for less than $5, so there's that.

Awesome experience, awesome hotel.

Leisure Partner

10/10

Exceptional

04 Sep 2023

Ryan

The rooms are a bit smaller than they allowed but I wasn't in it much. The staff are great and the location was nice

Leisure Self

4/10

Poor

25 Aug 2023

WELSY

Buena ubicación pero sus facilidades necesitan atención. Aire Acondicionado no enfría, sale agua de la bañera al cuarto. Se ordenó desayuno a la habitación y nunca llegó. El personal no se esforzó por resolver las complicaciones creo que todos los hisope des se quejan de lo mismo que ellos solo intentan resolver. En mi situación reserve 7 habitaciones para mi familia.

Leisure Family

10/10

Exceptional

13 Aug 2023

Zainab

The staff was so helpful and accommodating. They seem to try everything to support you in everyway. The cell phone in the room was so clutch.

Leisure Friends

10/10

Exceptional

08 Aug 2023

Aaron

Had a great stay, the place is in a great location. The staff were great. And the staff member named Alex was great, he was extremely helpful for me personally and i really appreciate him!

Leisure Self

4/10

Poor

06 Aug 2023

Vimal Kumar

The street noise could be heard within the room, rooms are too small and something or the other did not worked inside. Has to change the rooms throes during my stay there.

Leisure Partner

10/10

Exceptional

19 Jul 2023

Uwayne Andre O'Neil

Great and friendly staff! I felt safe, felt at home. I’ll definitely recommend and visit again! Thanks Hotel Helene! Until we meet again!

Leisure Self

4/10

Poor

11 Jul 2023

timothy

Charged for guest. Bathroom floods. Internet bad.

8/10

Excellent

10 Jul 2023

Damian

Very good hotel to stay

10/10

Exceptional

08 Jul 2023

Carlos

This Hotel has great location, it is located within walking distance of provenza and Lleras park.

Leisure Partner

8/10

Excellent

05 Jul 2023

Verified traveler

Shower needs fixing

Great location, comfort, service and value. The only negative thing about the (deluxe) room is that the water from the shower would spill all over the bathroom and bedroom.

Friends_and_family Friends

10/10

Exceptional

04 Jul 2023

Denisse

Comodidad y confort en un mismo espacio, en una zona segura. Ponen a disposición un móvil para que el turista pueda hacer llamadas y cuente con internet durante su estadía.

Leisure Family

10/10

Exceptional

24 Jun 2023

Jose

.

Leisure Family

10/10

Exceptional

22 Jun 2023

Joe

Very very nice place with great service. Free breakfast was amazing. Cappuccino maker in the room awesome. Area is a little noisy and the wifi is really bad

Friends_and_family Friends

10/10

Exceptional

17 Jun 2023

Carlos R

El hotel está muy bien ubicado y dan un gran servicio. Lo que les recomiendo es que aceleren el proceso de Cable TV y tener algunas habitaciones con el baño ( inodoro) mas privado. Todo el resto de la experiencia fue excelente.

Self

10/10

Exceptional

10 May 2023

Marlito

One of the best hotels I have stayed the past year. Staff attention was great and hotel location is second to none.

10/10

Exceptional

07 Apr 2026

Jaymin

….

8/10