Royal Tulip Hotel & Casino Tbilisi

Georgia , Mtskheta-Mtianeti
Tbilisi, 10 Leuvile Embankment
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50 reviews shown

8/10

Excellent

20 Feb 2026

amar

Room was neat and clean, the room service was good. Location is nice very central to everything the market , metro , taxi was available at all times.
The hotel was fully booked due to Arab health exhibitions but on the weekend it was not so busy.

Self

2/10

Poor

13 Feb 2026

Sona

The pics are very misleading. It looks luxurious in pics just because of the deliberately imposed big chandeliers. The rooms are v small and smelly, bathroom is very smally and mouldy. We booked for 5 nights and paid around 1000$, could not stay there for more than 2 hours so booked another hotel.
The manager didn't even bother and did not refund us at all, and no support from Expedia as well, very heart breaking. The hotel's nonbrefundable policy is there because most guests would not like to stay there and have to forfeit their money. Our 1000$ totally gone in drain. Will never recommend this hotel, its duping people with misleading pics. No sign of hospitality from staff, v rude and indifferent behaviour.

Business_and_leisure Family

2/10

Poor

22 Jan 2026

Olga

I usually don’t give bad reviews, but this situation is exceptional.
Knowing it’s 3.5 star hotel it was my last minute booking : everything was wrong from the time I check in . My plan landed at 11 PM and I got to the hotel around midnight. I was notified the room that I booked is not available so they gave me another one- worse. Sign on the doors said no smoking but the room smelled terrible. Our shower did not drain, bed covers, and carpet with stains. When we sat and watch TV we noticed a couple of roaches roaming around. Then on a second day of our stay, I had several bites on my body and I don’t know what it was.
And at the end, I did not get my deposit of 50 dirhams back. No one answered the phone and this hotel and they do not answer the messages through Expedia. Oh, and it’s advertised that they have a parking on the premises. Guess what ?.. most of the time they don’t.
Second day, I am trying to reach someone and talk to somebody about all those issues and especially to get my deposit back and no one calls me back

Leisure Partner

10/10

Exceptional

03 Jan 2026

Bino

Good vibes

2/10

Poor

27 Dec 2025

Boubacar

The location was convenient but the hotel room was not clean and smells very bad with a dirty and sticky carpet. Also the worst part was the room was infested with cockroaches ☹️. The only place that smells good is the front desk but room was horrible ☹️.

Leisure Partner

2/10

Poor

22 Nov 2025

Jaswant

It was horrible. Terrible. The hotel does not qualify for 2 stars. The staff never picks up the calls and no reply on expedia. They did not cancel my booking and then they also gave my room to someone else. Then gave me a non smoking room but there was smoke smell everywhere. Bathroom was so foul and made so loud noise of water filling up in the tank. You cannot sit on the seat as the glass is not letting you sit. Then the AC was so bad could not shut off. The noise from the street is so loud.

Breakfast was terrible. Salty and sweet at the same time and just not good staff.

4/10

Poor

21 Nov 2025

Ron

The hotel room was nothing like the pictures and description online. The hotel staff is not cordial, the bathroom in the room is very dirty and all the water taps are wobbly, tap water was kept on the breakfast table for tea instead of boiled water. Overall, everything was disappointing 👎

Partner

2/10

Poor

15 Feb 2025

Daniel

Faster response

6/10

Pleasant

03 Jan 2025

SAM

Staff was very polite and courteous. This hotel needs improvement and upgrade. Old and broken furniture, bathroom drains were clogged, hard mattresses, and No free car parking facility. Breakfast should be free and a part of the stay package. Somehow the location was a good and very busy street with a lot of food restaurants and convenient stores within walking distance.

Leisure Family

6/10

Pleasant

16 Oct 2024

Verified traveler

Old furniture

Business_and_leisure Self

2/10

Poor

18 May 2024

Rebecca

Never stayed ... but I'm sure the hackers appreciated your lack of security and fraud.

2/10

Poor

18 Jan 2024

Paul

Hotel is very old. Bath room are very dirty

Business Self

2/10

Poor

07 Nov 2023

Lutfullah

No towel and Hygienes shampoo in the toilet
Room AC was not working there was smell in the room

4/10

Poor

07 Oct 2023

Anthony K

Price was ok. Affordable

But too many flies in the room

6/10

Pleasant

08 Sep 2023

Mazhar

Not good service
A- Not good cleaness
B- Toilet & Bath Room no service provide during stay
C-No changes of bed sheet during stay.
D- You need to call reception for essential service but they did not provide routine room service daily .

Leisure Self

2/10

Poor

26 Nov 2022

Dino

The cleaning service left my room open for long time when I came back I found my room open
Also I asked for two beds and they gave me one queuen size bed
Left two days early and paid for all 6 days

6/10

Pleasant

19 Nov 2021

Haytham Ebrahim

Great location , old amenities, not very friendly staff , very lively location , metro and bus nearby

Business Friends

6/10

Pleasant

19 Nov 2021

Haytham Ebrahim

Location is in the heart and lively , near to bus station of naif intersection , walking 15 mins to banyas metro station , air conditioning good but very noisy , they clean room every two days which is not good , tv ok , refrigerator okay , old amenities, safe in the room , escalator is good , staff is okay but not very helpful , during check in they give me only one card inspite we are two and the check in guy give another card after while , overall , not bad

Business Friends

2/10

Poor

20 May 2021

Jafar

Don't book

Never ever book that hotel very bad attitude of staff
We book hotel but we reach there they we don't ricive your booking

Partner

10/10

Exceptional

16 Feb 2019

RAGHAV

HOTEL IS GOOD AND VERY NEAR TO BAZZAR AND AIRPORT, EASILY ACCESSIBLE

8/10

Excellent

31 Jan 2019

Verified traveler

Decent Hotel. Air conditioning is very loud in the room though.

4/10

Poor

31 Jan 2019

Super friendly and helpful staff! Rooms smell terrible, I don't know why they don't just put air fresheners in there. I had to switch rooms and had to get the room hosed down in air freshener to make it bearable. As I was packing to leave there was some sort of bug on my jacket, not sure if it was bed bug but I was leaving so I didn't really care.

Business Self

6/10

Pleasant

21 Jan 2019

Muhammad

Just Ok

10/10

Exceptional

12 Nov 2018

aslam

staff are all nice and accomodating excellent.breakfast is delicious a lot of choices .a lot of restaurant near the hotel

8/10

Excellent

28 Oct 2018

Akinola

We had a good time . The hotel environment is quiet but the water was too hot and there was no bar to relax. We are confined to our room.

8/10

Excellent

15 Oct 2018

Gem

The employee in charge of cleaning the room has a little bit problem of cleaning every day justifying he has been busy in cleaning other spaces all the day. Otherwise it a very good hotel to stay in again there.

All the reception desk, and security employees are very good in their service.
For other viewers the location of the hotel is a litter longer distance from the nearest Metro station, Banyias, thus be ready to walk about 15 minutes to reach there.

10/10

Exceptional

11 May 2018

Fowzi

You will love this hotel for sure everything is excellent

10/10

Exceptional

11 Jan 2018

Azra

Would be happy to stay there again.

Every thing was fine. The only minus was the WiFi. Not very strong in the room.

2/10

Poor

11 Nov 2017

Grog

The WORST hotel EVER

Do not even think about staying here - even the 'Premier' room is disgusting.

8/10

Excellent

15 Oct 2017

Iqbal

Nice hotel but no fruit :-(

Overall it was good, no fruit provided as I have seen in pictures, and receptionist promise to check and reply, but after staying 3 nights still no fruit, so it would be better if they can remove those pictures so it don’t give a wrong impression to customers

10/10

Exceptional

29 Aug 2017

Ada

Very nice hotel for always

I had a very pleasant stay in the hotel. Everyday in the hotel was very amazing. I walked to Sakba to shop and the street were the hotel is located is a busy street so it was easy to mix up and one did not need to worry about safety.

8/10

Excellent

06 Mar 2017

Azhar

okay for price

We stayed here for 12 nights and had a ok room although a little tight as the desk and chair were at the foot of the bed so we couldn't actually sit on the chair as it was a real squeeze. we also had the baby's cot in there so made it even less spacious. Staff were very friendly. The only member of staff not so friendly is woman who deals with reservation's on the phone I rang before arrival and she was very rude and unhelpful. Rooms could be cleaner the wardrobe doors were abit greasy shower tray was dirty. The location is tricky as taxi drivers don't know where it is even when u mention Al futtaim mosque. luckily my partner has a good memory.Hairdryer wasn't working and took 4 days to replace.
Nice crisp white bed linen and towels. rooms have a safe and iron which were useful.

Family

2/10

Poor

09 Feb 2017

Verified traveler

The reason I'm giving this hotel a rating of one only is the hotel management .
I received an email less than 24 hrs before my check in asking me to call the hotel urgently [ Phone call not an email ! ] or else my booking will go . I was in a South east Asian country and about to board a flight . I spent a stressful time trying to contact the number they gave me [ It was an operator ] and the phone calls cost me 30-40 dollars . [ I was using UK number while calling Dubai from Vietnam ] After I finally managed to speak to someone from the hotel , they told me they don't know why I was asked to contact them or who asked me [ during the phone call , I received NO apology at all ] . When I checked in next day I asked for an explanation but I thought the hotel staff were defensive , casual and very unsympathetic . [ I still didn't I received any sort of apology at all ] . They asked me to forward the email to them and the hotel manager will look at it . No reply yet and looking at the hotel attitude I don't expect this to happen .
This incident was rather a small thing and related to a human error and If at any stage someone just whispered to me the magic ward \" Sorry \" my review might have been different .
For sure I will not stay in this hotel again .

6/10

Pleasant

09 Feb 2017

hamid

The quality of room were OK & Behaviour of staff as well OK but location of hotel were auoful because you can hearing engine of airoplane from midnight to morning that over sky of hotel

2/10

Poor

03 Feb 2017

MAGDI

My advise is : AVOID

10/10

Exceptional

27 Dec 2016

Verified traveler

Nice hotel helpful staff

Hotel staff were very nice and helpful and the room itself was quite nice. It's in an area that's not touristy but it's a quick 10min walk to the metro so the location is pretty convenient

2/10

Poor

29 Jan 2026

yves joseph

Le bruit la vmc et la rue
L’odeur de tabac et autres choses très intéressantes
Le lieu l’adresse quartier sale et de cuisine
Pas de double vitrage

Leisure Self

4/10

Poor

21 Dec 2025

Bashar

Thank you!

Leisure Family

6/10

Pleasant

22 Nov 2025

Diumba

La chambre bien espacé , sauf que présence de cafard na la chambre . Côté salle de bain , plusieurs toile d'araignée derrière la porte . Côté petit déjeuner aucun d'aliment selon mon goût.Donc j’ai perdu mon argent pour le petit-déjeuner. Mais c'est qui est bien l’hôtel situé au bon endroit ..

Leisure Family

4/10

Poor

26 Sep 2024

KEINOSUKE

There weren't even any towels in the room

Leisure Friends

2/10

Poor

21 Sep 2023

Shabdiz

Very bad hygien and standard, everything is dirty old and alot of smell, the people living there is also very strange.

Friends_and_family Friends

2/10

Poor

26 Dec 2021

Marcelo

Péssima experiência, carpete imundo e queimado, cheira mofo, ralo entupido, as 2 da manhã um caminhão betoneira a pleno vapor no prédio ao lado bem ao lado da janela do quarto, região nada agradável para andar a noite.

Friends_and_family Friends

10/10

Exceptional

22 Dec 2019

olga celeste

Muy bien todo

Partner

10/10

Exceptional

01 Oct 2019

Abdullah

ممتاز

الفندق ممتاز من حيث النظافة وسعة الغرفة وراحة السرير والهدوء

Friends

8/10

Excellent

05 Aug 2019

said omar

Un bon hôtel propre et calme mais le personnel ne parle pas français et il manque les dépliants touristiques qui facilitent l organisation du séjour.

6/10

Pleasant

17 Feb 2019

Verified traveler

probleem van warm water dat niet of nauwelijks warm is en lawaaierige airconditioning zoals een vrachtwagenmotor. De kamers worden bewoond en ongelukken van vorige klanten (brandplekken van sigaretten, beschadigd meubilair, ...) zijn niet geregeld. Wat mij betreft, als een westerse gebruiker, is het alleen voor de hoffelijkheid van het personeel dat dit hotel een niveau krijgt en van \"voldoende\" passes de \"normaliteit\" bereikt. hotel heeft een opknap beurt nodig.

Leisure Partner

2/10

Poor

16 Feb 2019

Verified traveler

Total dreckiges hotel mit einem sehr unfreundlichen personal an der rezeption welcher nichtmal bereit war uns einen parkplatz zu stellen oder hilfe anzubieten, zusätzlich gab es kein klopapier und nur 1 kleines handtuch für 2 personen ,dafür aber ein benutztes kondom in der schublade und essensreste auf dem tisch und haare im bett. Nicht empfehlenswert, nie im leben.

Leisure Partner

8/10

Excellent

03 Feb 2019

MEHMET

otel personeli nazik ve güleryüzlü personel temizlik konusunda çok titiz kahvaltı fena degil tek sıkıntı otelin bulunduğu semt gece bayan arkadaşınızla dışarı çıkarsanız etraftakikerin tacizkar ve rahatsiz edici bakislarina maruz kalabilirsiniz.

8/10

Excellent

30 Nov 2018

Olga

Неплохой Отель для работы.

8/10

Excellent

04 Nov 2018

Verified traveler

Veldig bra hotel😁