Radisson Collection Resort, Galle

Sri Lanka , Galle
Talpe, 724 Matara Rd, Galle District
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20 reviews shown

4/10

Poor

02 Jun 2026

MRIDUL

Not my best stay and never screamed the VIP access benefits i get under Expedia gold/hotels .Com gold member. The staff never cleaned my room having requested twice. The inroom dining service and amenities are god slow and awful . Staff doesnt pick up the remaining utensils and never really responds to calls . Multiple reminders , in person requests are needed. A very unpleasant stay for the beautiful beach property they have. Could and should have gotten am upgrade I was eligible for cause the hotel was less than half empty yet they have an excuse of it being full and overbooked well clearly it wasn't cause the room was showing online on various platforms. So very disappointed. Giving them 2 stars out of 5 only for the beach overview and the spa. Everything else a colossal disappointment.

Friends_and_family Friends

10/10

Exceptional

29 May 2026

Vishme

Had an amazing 02 night stay. It’s was our anniversary gateway and the hotel staff even arranged a surprise cake for us!

Partner

10/10

Exceptional

14 Apr 2026

Nilgun

Prefer in every way

4/10

Poor

05 Apr 2026

Rajiv

Rooms are small, half the size of other 5 star hotels.

Bathroom is tiny, hardly any space. Hot water tends to run out after 10 minutes. Very unusual for a hotel of this reputation.

Expedia also promised a $50 voucher for VIP access when I purchased the room. The hotel said this was not communicated to them, and Expedia said they cannot honour after I arrived at the hotel. Won’t be booking with them again.

The only good thing was the beach was close to the hotel and easy access. Staff were excellent and very friendly too

Partner

8/10

Excellent

20 Mar 2026

Ava

Yes to all

Partner

2/10

Poor

09 Mar 2026

Mala

The views , the setting and staff were excellent. What let the hotel down was attention to detail- our room had a cracked glass balcony which did not instil confidence. The lack of reliable hot water a was another poor aspect as was the indifferent housekeeping which we had to constantly talk to housekeeping manager about. The lack of response from the front desk and management until 11pm on night before departure with an alternate room was too little too late. To cap this on the last night key decided to fit out new rooms with drilling and cutting boards after midnight which again we had to call to complain sorry but this is not a 5 star quality hotel and the lack of empathy and professions by management as nd Radisson is extremely poor!

8/10

Excellent

18 Feb 2026

Joanne

Staff at the hotel were really good.

Partner

8/10

Excellent

17 Feb 2026

Desiree

Lovely hotel, staff was very good. Clean room, great breakfast. Only a 20 min tuk tuk ride to Galle. All around lovely, would recommend!

Self

10/10

Exceptional

13 Feb 2026

Ashley

Hotel was beautiful, nice pool area with hot tubs, restaurant is fantastic food - rooms very nice

Staff were fantastic especially bar staff

Are is okay but Tuk Tuk’s are everywhere so no issues getting around

Would stay here again

Leisure Partner

8/10

Excellent

05 Feb 2026

Ghassan

Clean room, good facilities however I needed later check out because the hotel was nearly empty but they declined. I stayed outside for 5 hours to catch my flight. However they provided change room and shower outside.

10/10

Exceptional

25 Jan 2026

Wendy

The room was very clean and the staff were all very helpful. The hotel is luxurious. Two beautiful pools and very good food. The views are stunning over the ocean. The beach is not suitable for swimming due to heavy surf and a strong side current but Talpe beach a 1.5k walk or tuk-tuk away has a safe beach behind a reef.

Leisure Friends

6/10

Pleasant

25 Dec 2025

Uday

This has the potential to become one of Sri Lanka's top hotels. However, for the rates charged, the guest experience is quite underwhelming. Despite picking the highest priced room category, the geyser barely kept the shower or bathtub warm for a few mins. The toilet on the ground floor as well as the lift were routinely in less than ideal shape without regular cleaning.

My travel multiplug, which works everywhere, couldn't be used because the socket was new and too tight. Bizarrely, I was asked to pay 5000 LKR in cash as a deposit for a plug provided by the reception. When you pay 800 usd per night, asking for a 15 usd deposit for something so small leaves a guest with a poor aftertaste. It says that the hotel staff prioritize money over guests. I have never experienced anything of this sort anywhere in the world, least of all in Sri Lanka where hospitality is the buzzword.

It's a real pity because this is a fabulous property, and the rooms and views are wonderful. But it is clear that the staff and management have other priorities, not guests.

Leisure Self

10/10

Exceptional

12 Dec 2025

Daniel

Lovely hotel and as always im Sri Lanka, great staff. Amazing location and views. Points to note. Dont pay for the higher floor option. Its not taken seriously by the hotel. We were put in the 2nd floor and told anything above ground was considered the higher floor collection. Cheeky.
You cant swim in the sea from the hotel. Its all foilage and coral.
Thats all said its right on the sea and is an incredible spot to spend time.

4/10

Poor

01 Nov 2025

Dmitry

Check in took longer, only got in the room at 4 pm, and no Expedia Gold benefits provided - such as $50 food credit, they are not aware that they exist.

10/10

Exceptional

17 Aug 2025

Budrin

Nice sea view

Leisure

6/10

Pleasant

03 Aug 2025

Nordin

Slow & Inefficient

The check-in time was 3pm. I booked Deluxe Room at higher floor. I came in at 5.10pm and room was not even ready! I only got my room at 5.35pm but at lower floor and was not given compensation, although I have requested it. Bad service as I do not get what I have paid for.
Breakfast was not superb as they want you to choose from a range. Example: eggs side. You must choose a range of egg styles. Asked for soft boiled eggs and was given hard boiled eggs.

Self

10/10

Exceptional

18 Mar 2025

Thomas

The location is mesmerizing with crashing waves and blue waters up to the hotel sea wall. Extremely helpful and friendly staff. Excellent seafood. Modern rooms and facilities.

Leisure Friends

10/10

Exceptional

27 Mar 2026

Alise Jarberg

Svært hyggelig og behjelpelig personalet. Bra spa. To basseng. Ett mer folksomt og ett hvor man kan trekke seg litt mer unna. Det er litt utfordrende å bade i havet rett utenfor hotellet, men det er kun noen få minutter å gå langs stranden til du er ved turtle beach hvor det var masse skilpadder og man kan bade. Hotellet har to restauranter, med god mat men høye priser. Frokosten er helt magisk! Hadde savnet skikkelig kaffe, det fikk vi her! Treningsrommet er fint men veldig varmt. Fine rom med bra aircondition.

6/10

Pleasant

02 Mar 2026

Anne P.

Was alright.

10/10

Exceptional

23 Feb 2026

Susanne

Fantastisk flot hotel med yderst venligt personale. Vi var især meget begejstret for Dinesh. Han var utrolig sød, hjælpsom og virkelig serviceminded.

Partner