Gran Jimenoa

Dominican Republic , Santiago de los Caballeros
JARABACOA , Av. La Confluencia, C/ Monseñor Panal
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100 reviews shown

8/10

Excellent

18 Jun 2026

Andres

We loved the place! It’s mesmerizing! The rooms were clean, the staff was friendly and welcoming, very helpful.
Breakfast was cold, could not eat cold eggs, or anything else. Luckily there was a toaster and we made ourselves pressed cheese sandwiches.
The pool looked cloudy and we didn’t like the smell of . The first room bedroom’s sliding door were broken. Had to switch, the second room’s safety box lock was also broken in, could not use it. Restaurant food is a bit steep.

Partner

10/10

Exceptional

08 Jun 2026

Wellington

The staff were extremely helpful , specifically Randy el muñeco and Malky , I needed help at the restaurant and Randy didn’t hesitated and offered his assistance, he deserve a raise , he made sure everything was ok and always kept on checking on me , and answered any questions I had. For that reason only , I can’t wait to go back , the staff always went above and beyond to make sure everything was alright. Highly recommend this place to anyone . I can’t wait to go back .

Partner

10/10

Exceptional

04 Jun 2026

Rosa

The place was truly a hidden gem! It’s the perfect retreat! If you can splurge on the river view definitely do it because it’s truly worth it! The atmosphere was calming, welcoming and relaxing yet you had all needed entertainment. The hotel is also close to the city center for all city activities . I’ll definitely be back if I ever visit jarabacoa again! ❤️

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Sandra

Excellent a true hidden gem!! The food in the restaurant delicious. The staff very helpful and friendly. I will go back for sure !

Partner

10/10

Exceptional

28 May 2026

Gabriela

Lo amo

10/10

Exceptional

23 May 2026

Rosalinda

What a view. What excellent food

Friends_and_family Family

6/10

Pleasant

18 May 2026

Eddily

The room were clean and renovated where i stayed. The amenities such as the pool and jacuzzi need maintenance. There is no Karaoke or night activities. The staff were rude and unwelcoming except for housekeeping. Overall, I would recommend the hotel for sleeping and relaxing or dipping yourself in the river. Bring water shoes and a life vest.

Family

10/10

Exceptional

17 May 2026

Yvette

Had the best time here! The staff was friendly and but front desk was a bit rude. The views are amazing love it will come back!

Partner

10/10

Exceptional

13 May 2026

Miguel

Apestas a pleasure and great stay at gran jimenoa

Partner

8/10

Excellent

29 Apr 2026

Howard

The breakfast was good

Partner

10/10

Exceptional

22 Apr 2026

SOFIA-CRISTINA

A hidden paradise - indeed!

The time spent there was very recharging !

Highly recommended!

Self

10/10

Exceptional

14 Apr 2026

Edwin

Clean, good breakfast,

Family_with_children

6/10

Pleasant

04 Apr 2026

mercedes

The breakfast was good but the rooms need maintenance and the sheets are old and didn’t look or feel fresh cleaned

Family

2/10

Poor

02 Apr 2026

Felipe

No hot water. Dirty bathroom

Partner

10/10

Exceptional

02 Apr 2026

Ana

Hermoso igual que siempre

10/10

Exceptional

30 Mar 2026

Mercedes

My experience with Gran Jimenoa was good , when we got there, we wait for a good 5 minutes to be able to see somebody at the front desk , no one was at the entrance greeting us, after a quick check in , a guy took us to our room, the TV was not working, but we were surrounding by a beautiful creation, well care environment.
The morning coffee was amazing, the breakfast was
Tradicional Dominican breakfast, it was good , fresh fruits. We really enjoyed it and definitely recommend.

Family

6/10

Pleasant

28 Mar 2026

Michel-ange

There is no heat in the rooms only cold air.. the pool wasn't functioning properly.. there's no activity to do.
The location is deep inside on top of a mountain
THERE IS ABSOLUTELY NOTHING TO DO.. NOTHING CLOSE BY.

Partner

6/10

Pleasant

27 Mar 2026

Denise

Easy and secure parking.
Nice staff but, on Thursday night, problems to communicate with reception and restaurant.
Problems in the room and loud noise besides the building

Friends

8/10

Excellent

27 Mar 2026

Ginangela

Yes, a dominican breakfast buffet.

Family

8/10

Excellent

19 Mar 2026

Niurka

Property is breathtaking. Beautiful river and facilities. The restaurant food and breakfast was very good. Parking is very close and convenient on property grounds. Staff was friendly and I had my laundry done after a day of riding ATV's. We did request to change rooms because the bathroom flooded when we took shower but they had no problem with moving us. They told us that the wing we stayed in was going to undergo a complete renovation in the coming weeks. If I had to criticize one thing I would say that they probably should not have offered us the original room in the first place being that they admitted that the bathroom had a problem and it was not peak season so there were many rooms available that they could have given us.

Family

8/10

Excellent

05 Mar 2026

Felix

The hotel doesn't accept pets. The room was clean and comfortable. Staff was superb ! Jacuzzi was not properly maintained and disgusting. Location of the property is marvelous.

Friends

10/10

Exceptional

02 Mar 2026

Michael

Excellent stay! Super helpful staff, delicious food, and a BEAUTIFUL grounds!! Nice river veiw right outside my window was great! 10/10

Self

6/10

Pleasant

21 Feb 2026

Giuseppe

The grounds are beautiful. The staff very friendly. The rooms up to date wirh a great view. Hottub nice and hot. The pool was dirty and had no filter running. No one used it. Worst part is we all got horrible food poisoning. Vomiting and worse. Lasted over a day. One of us sought medical attention after we checked out. Mentioned it at the desk. Got a compassionate apology but clearly the message was not going to get passed on to the chef. Dont eat the \"ceviche\" which was just raw fish - CLEARLY not soaked in lime juice. Chatgpt said based on our symptoms it was likely rice left out and possibly the ceviche or pichana - dont ask for medium rare unless you want purple. Besides the negatives it is quite beautiful and special.

8/10

Excellent

20 Feb 2026

jeanne

Bathroom had lots of mold. Location was good. Breakfast was ok. Not a lot for vegetarians as eggs had bacon and bread was stale.

Partner

8/10

Excellent

13 Feb 2026

Julie

The grounds were very pretty. Great pool and spa (not hot water spa). Restaurant was delicious.

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

Carlos j

AMAZING…IS A PEACEFULL STAY

6/10

Pleasant

11 Feb 2026

Idanis

Un hotel acogedor, staff amable y servicial, las habitaciones necesitan mejorar. El área del río es muy bonita y sus vistas a la naturaleza. Te ofrecen alternativas de actividades.

Leisure Partner

8/10

Excellent

26 Jan 2026

Clifton K

Staff was friendly. Check-in was a little slow, just like check-out. It took 10 minutes for hot water to reach my room.

Leisure Family

10/10

Exceptional

23 Jan 2026

Dinorah

Love this hotel ! It is really nice to wake up by the river

4/10

Poor

20 Jan 2026

Victor

No the staff no good.

Business_and_leisure Partner

10/10

Exceptional

14 Jan 2026

Gleny

Very peaceful hotel! Clean room.

Leisure Partner

8/10

Excellent

13 Jan 2026

SUSAN

Clean, but not spotless.

Leisure Friends

2/10

Poor

09 Jan 2026

Jeff

Hot water, blinds, air conditioning, phone, toilet all didn’t work and i had to arrange for staff to address these issues. We booked 4 nights here we lasted 2 nights and left to something that felt clean. Staff oddly did not seem concerned or cared that I left

One of the worst hotels I’ve ever stayed at.

Leisure Family

10/10

Exceptional

06 Jan 2026

Tanleidys

The rooms need some TLC… the mattresses can be updated as make lots of noise when you move . Other than that having breakfast by the River is priceless!!!

10/10

Exceptional

05 Jan 2026

josafat

This property is well kept, you can tell by how the staff takes great pride in their work and how they treat the customers. We loved our stay with them and have recommended many family and friends to stay there. We also look forward to stay with them again. We loved everything about it and around it!

Leisure Family

10/10

Exceptional

23 Dec 2025

Sara

Great staff! The breakfast buffet AMAZING, the facilities breathtaking. Love the hit shower 🛀 and the hot jacuzzi mega points. The river by the restaurant… over the top and I LOVE the pets around the property 🥰 we had massages 💆‍♀️ oh lala magic hands definitely retuning to this paradise ✨

6/10

Pleasant

20 Dec 2025

Israel

More attention from the staff

Partner

10/10

Exceptional

20 Dec 2025

odette

The room was almost perfect except the water from the bathtub was leaking out through the joint.
Staff friendly, the scenic view is just amazing… the hotel is well kept and recently renewed and we had a nice, relaxed time… next time I’ll ask for a room with river view …

Leisure Partner

10/10

Exceptional

18 Dec 2025

Miguel

Staff was courteous

Leisure Self

8/10

Excellent

28 Nov 2025

jess

Staff was very hospitable. The restaurant was amazing. The rooms could be a bit more updated.

Leisure Family

8/10

Excellent

27 Nov 2025

Jodie

Very nice hotel. You pay for the view. The room was out dated and the pool was dirty but the views and tranquility is amazing. Not much to do in the area. Staff very friendly though.

Leisure Partner

8/10

Excellent

19 Nov 2025

Lourdes Victoria

All good

10/10

Exceptional

03 Nov 2025

Jonathan

Blown away with the hotel and the river !!! Must see !!!

Partner

10/10

Exceptional

18 Oct 2025

Wilfry

It's a very nice option if your intention is be quiet, in piece and having nature around you. :)
Very recommended!

Leisure Partner

2/10

Poor

15 Oct 2025

Graham

Shower was cold and very very slow. Food was very expensive and not very good

Partner

10/10

Exceptional

10 Oct 2025

Yesenia

The rooms are small but very clean. There wasn’t any hot water for the shower, but it didn’t bother me since the weather was hot outside. The place is also very quiet—perfect if you’re just looking to relax.

Partner

10/10

Exceptional

09 Oct 2025

Fernando

Our room river view helped us to relax and enjoy our night

10/10

Exceptional

06 Oct 2025

Rene

Very Quiet

Leisure Family

4/10

Poor

05 Oct 2025

Federico

Noisy beds that squeak, bug-infested kitchens, bad music playing in the speakers… a two-star hotel sold as five-stars. Will not come back ever again!

Leisure Family_with_children

10/10

Exceptional

01 Oct 2025

angela

this place was amazing!!! it was our 37th Anniversary and this place was just right what we needed to get away from the city. the sound of the river was smoothing. loved this place even for 1 night.

10/10

Exceptional

28 Sep 2025

Ceily

Lovely

Leisure Family

6/10

Pleasant

25 Sep 2025

Jose

Fue la tercera vez que nos hospedamos en el hotel porque nos encanta pero en esta ocación lucía mas descuidado, la habitación y el baño estaban descuidadas y la piscina estaba sucia. La recepcionista dió un mal servicio. La comida y las atenciones del restaurante y el bar si fueron muy buenas como de costumbre

Leisure Family_with_children

2/10

Poor

22 Sep 2025

Gina

The most horrible experience due to management. I was contacted by the property a few hours prior to checking in and informed that they weren’t able to accommodate me for my reservation due to the hotel being overbooked. Not to mention I had reserved my stay 2 months in advanced. And the only solution they had was to accommodate me at their other location, Hotel Pinar. A day later, I was informed that the president was staying at the hotel. Wished this could’ve been handled in a more professional way and maybe contacted a day in advance, where I could have time to planned and cancel in advance.

10/10

Exceptional

16 Sep 2025

Jose

This place is magical, love the stay. It great place to be at piece, have a great meal, nice massage, a sit by the river.

Leisure Self

10/10

Exceptional

15 Sep 2025

MIGUEL

We have visited before and the Staff was excellent

Leisure Friends

8/10

Excellent

04 Sep 2025

Carlos

Breakfast buffet on Sunday extremely delayed by an hour. There were nice to give you some coffee but we were starving since 7:00 am.

Bed was full of ants. Had to clean it up every night before sleeping.

Besides that, Staff was very nice and responsive.

Leisure Family_with_children

10/10

Exceptional

23 Aug 2025

Hiske

Beautifull area

2/10

Poor

23 Aug 2025

Disraely

The manager/gerente is no doing her job..

Business_and_leisure Family

10/10

Exceptional

17 Aug 2025

Yasmin

The restaurant at the hotel offer very good food. The hotel is very clean and you will be surrounded by nature. Very beautiful place.

Leisure Family

4/10

Poor

05 Aug 2025

penelope

Disappointing stay. I was really disappointed with my stay at this hotel. The cleanliness was lacking from the start, there was hair in the room and bathroom, and the bathroom was clearly not properly cleaned. The pool was foggy and didn’t look well-maintained, which was a letdown since we had looked forward to using it.

One of the biggest issues was that the photos online were very misleading. The rooms in person were outdated and in desperate need of renovation. What we expected based on the listing did not match the reality at all.

Unfortunately, I wouldn’t recommend this hotel until some serious updates and improvements are made, especially with cleanliness and overall maintenance.

Business_and_leisure Family

10/10

Exceptional

28 Jul 2025

Vladimir

Excellent eco friendly place with nature views.
Rooms little outdated and may use some tech upgrades like usb ports , etc.

Leisure Partner

10/10

Exceptional

27 Jul 2025

Jennifer

The property is amazing, the view from the bridge and the river are so nice. The hotel is a spectacle. The room that we had was nice with a pool view. The room could use some renovation. The price for one night led me to believe that it would be 10 out of 10 but it was more like 7 out of 10 for the room and 100 out of 10 for the property. The area requires a car for getting around. There are amazing things to see within a 20-25 min drive.

Leisure Partner

10/10

Exceptional

23 Jul 2025

Karolin

Me encantó este hotel!
La única observación que haría es que a mi habitación le faltaba un poco más de luz; se me hizo muy oscura para mi gusto y siento que le faltaba una actualización. Estaba un poco old fashion. Pero después de ahí; me encantó todo.

10/10

Exceptional

22 Jul 2025

alberto

Un Staff muy amable y atento.. excellent services

Business Family

8/10

Excellent

19 Jul 2025

Ursula

Staff was friendly. Restaurant food and drinks were very good.

Leisure Partner

10/10

Exceptional

16 Jul 2025

Arnold

Beautiful

Leisure Family

8/10

Excellent

16 Jul 2025

Nilknarf

The hotel is beautifully situated on the tranquil banks of the Jimenoa River, offering guests a serene and picturesque setting. The natural surroundings create a peaceful retreat, perfect for relaxation. However, while the location is truly charming, the hotel itself would benefit from some upgrades—particularly the guest rooms, which could use modern updates to match the beauty of the environment.

Leisure Partner

8/10

Excellent

11 Jul 2025

Inez

Good breakfast
Peaceful location
Relaxing river

Leisure Family

4/10

Poor

05 Jul 2025

Luis

The property has the river right next to the hotel a highlight of the hotel.

Leisure Family_with_children

10/10

Exceptional

30 Jun 2025

Julio

Good

Friends_and_family Family

10/10

Exceptional

28 Jun 2025

Jeffrey

Very beautiful property, friendly staff and clean/amazing rooms.

Leisure Family_with_children

10/10

Exceptional

19 Jun 2025

Noel

Peaceful

10/10

Exceptional

18 Jun 2025

Jose

Staff make up for the small things that can happen

Leisure Self

6/10

Pleasant

09 Jun 2025

Julisa

The hotel is indeed beautiful and has a lot of potential to be exceptional, but the service to the client has to increase dramatically. Attention to detail and customer service to the clients, should be really be implemented as top priority. Additionally, the pools should be cleaned daily at times they were very dirty. The food at the restaurant was excellent.

Leisure Family_with_children

10/10

Exceptional

05 Jun 2025

Mathe

The property needs an update. Everything is too old. Management need investment

Leisure

10/10

Exceptional

03 Jun 2025

EDDY

Paradise away from the city

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Daniel

Starting with meeting Alejandro at the front desk, everything here was an amazing experience! Gran Jimenoa was safe and had a great scenic view, on-site staff, breakfasts, jacuzzi and pool area… the list goes on.
Highly, highly recommended!

Leisure Partner

10/10

Exceptional

29 May 2025

Pablo

Excelente Hotel

Excelente hotel para hospedarse en familia y conocer Jarabacoa y todas sus atracciones, ya me he hospedado dos veces y no tengo ninguna queja.

8/10

Excellent

18 May 2025

Andrés

Take the river view rooms. Amazing view and atmosphere.

Leisure Partner

8/10

Excellent

16 May 2025

Eddie

Needs to improve food and beverages.

Leisure Family

10/10

Exceptional

12 May 2025

Marielis

Todo super bien la única queja es en cuanto al baño. Al momento de bañarse se formaba un charquero fuera de la ducha, deberían mejorar esa parte.

Leisure Family

4/10

Poor

12 May 2025

Francis

Room furniture is old and needs a fresh coat of paint. Very difficult to communicate if you can’t speak Spanish. Oh! And nobody seems to care about anything. Not worth the $!

Leisure Family

10/10

Exceptional

06 May 2025

Mibolange Xiandra

Un lugar perfecto para relajarse

Mi estancia en este hotel fue super relajante. El sonido del río cercano creaba una atmósfera de paz total. Las plantas y la vegetación alrededor del hotel eran preciosas, todo muy verde y bien cuidado.

El desayuno estaba delicioso, con opciones frescas y sabrosas para comenzar el día con energía.

Recomiendo este lugar a quienes buscan desconectar y disfrutar de la naturaleza en un entorno cómodo y acogedor.

Leisure Friends

6/10

Pleasant

30 Apr 2025

Altagracia

The breakfast is ok. It could be better. No many options. The worst is when you ask for food on the menu. I don't recommend eating there unless it's necessary.

Leisure Family

10/10

Exceptional

28 Apr 2025

Jomar

Good place

8/10

Excellent

19 Apr 2025

Celines

Great place

Leisure Partner

8/10

Excellent

17 Apr 2025

Sonia

Estuvo bien, lo malo es que suben demasiado la música en la piscina

Friends_and_family Family

10/10

Exceptional

12 Apr 2025

arismendy

Great

10/10

Exceptional

11 Apr 2025

Felipe

Definitivamente un paraíso escondido.

10/10

Exceptional

29 Mar 2025

Darryl

This was the 3rd or 4th time we’ve stayed and as before it was a terrific choice. Clean, peaceful and well kept. English speakers at the office made check in and check out effortless. Only problem was that we didn’t stay more than one night !

Leisure Family

10/10

Exceptional

26 Mar 2025

Jose

Everything was great and good service to the customer

Leisure Friends

6/10

Pleasant

26 Mar 2025

beata

Hotel is ok. Nothing special, needs some upgrades

Leisure Partner

4/10

Poor

25 Mar 2025

Mariu

Great location, hotel needs more attention

Hotel needs a fixer upper. Very convenience location but the rooms are not updated. Need more care

Partner

10/10

Exceptional

22 Mar 2025

Manuel

You have to experience it, to understand.

Leisure Family

10/10

Exceptional

21 Mar 2025

Diana

The hotel room was very nice

Leisure Partner

10/10

Exceptional

21 Mar 2025

FREDDY

Excellent

8/10

Excellent

18 Mar 2025

Cynthia

This was an amazing hotel. The river is right behind the hotel. The room was clean and the food in the restaurant was tasty. Will definitely stay there again.

4/10

Poor

17 Mar 2025

Staphany

I’ve stayed here in the past and noticed a decline in the condition of the hotel this recent trip. It is sad that this property isn’t really being taken care of. The power shut off numerous times, with the back up generator taking a long time to kick in. Overall, the staff seemed bored and didn’t want to be bothered, particularly the young man at the front desk when we checked in. The waiters attending the pool were the friendliest staff.

10/10

Exceptional

09 Mar 2025

Jessica

Our stay was tranquil and peaceful. Breakfast was great and the staff was very helpful.

Leisure Family

10/10

Exceptional

02 Mar 2025

Abraham

Beautiful setting of mountains and river.

Leisure Partner