South City Hotel

6/10

Pleasant

07 Mar 2026

Carol

The hotel had a very inviting environment. The staff were extremely helpful and polite. The rooms are a bit outdated, a few things were falling apart, while I was bathing on my second day, the extractor fan in the bathroom popped which took out the power in the whole room however it was quickly resolved.

Family

10/10

Exceptional

28 Feb 2026

Chris

Wonderful place

8/10

Excellent

23 Feb 2026

Victoria

The room was spotless and the staff polite. The amenities were to die for, what a beautiful resort?!! Good value for money and very relaxing.

Friends_and_family Family

8/10

Excellent

21 Feb 2026

ANTONY

Yes

10/10

Exceptional

04 Feb 2026

Sisanda

Enjoyed our stay and staff was lovely

Leisure Friends

10/10

Exceptional

30 Jan 2026

Christopher

Yes

Leisure Partner

8/10

Excellent

29 Jan 2026

Jeel

Room are clean but not provided any bath

10/10

Exceptional

02 Jan 2026

Trevor

All great thanks! - one suggestion I'd like to make

Proof of room residence print out is fine to be paper - but if you simply laminate it / get laminate machine perhaps - then people can keep it in their pocket for swimming / valley of waves access. no need for constant reprints

Not sure you have coms with valley of waves management but would be good it they restricted number of people in the main wave pool - especially stag do / lots of men / some bad behaviour / groping etc. allow space for surfing without getting knocked out etc.

Leisure Family_with_children

2/10

Poor

27 Dec 2025

Matshediso Sue

The receptionist was very helpful and respectful.
The poters were very rude, not respectful to the sequence of arrival. They were helping others because they know them
Beds not comfortable.
Environment disappointing and noisy.
Bus overcrowded and people were allowed to drink alcohol, drunk

Leisure Family

8/10

Excellent

29 Nov 2025

Norman

Excellent room with lake view. Looks as though the rooms have recently been renovated. Breakfast good

Leisure Partner

6/10

Pleasant

13 Nov 2025

Graham

Ok. No coffee in room. Some staff very abrupt, condescending and rude.

Leisure Partner

8/10

Excellent

21 Oct 2025

ryan

Awesome staff

Leisure Family_with_children

8/10

Excellent

05 Oct 2025

Karen

The pool needs to be cleaned of leaves regularly throughout the day. The lifeguard could do this whilst he is on his phone!
Other than that we had a pleasant stay

Leisure Friends

6/10

Pleasant

28 Sep 2025

deidre

I had a one night stay, the property and room are very tired. My room was clean and comfortable for my needs. The staff were friendly and accomdating. The buffet breakfast was good.

8/10

Excellent

08 Aug 2025

Beck

South Africa holiday start

We loved lots about Sun city. Especially the Palace and massage there amazing, range of activities, game drive, golf clubs, restaurants, etc. But we stayed at Cascades, a bit run down and service pretty ordinary. But we did have a relaxing stay.

Partner

6/10

Pleasant

17 Jul 2025

Dennis

Room got flooded had to move

6/10

Pleasant

19 Jun 2025

Gillian

The room did not look anything like the Expedia picture- was like Disney All Star Resort!

Leisure Family

8/10

Excellent

31 May 2025

Lukas

Bathrooms need upgrading

6/10

Pleasant

30 May 2025

Adam

There were building works taking place making everything dusty . The loud noise of the leaf blower every day was incredibly annoying. The noise made by staff early in the morning was not good.

Leisure Family

6/10

Pleasant

23 May 2025

Ivy

Great variety of buffet breakfast,staff was very good and helpful from reception

Family

10/10

Exceptional

15 May 2025

Earl

Had a great time played both courses everyone was great

Leisure

8/10

Excellent

28 Apr 2025

Karen

Overall the stay was very relaxing but there was a problem with check in that really wasnt resolved. It was great to walk arouls and the shuttle was very convenient. Its a shame they dont stay open later at night fors around the pool area.

6/10

Pleasant

22 Apr 2025

Rachel

Room very basic and new renovations. Bedding was terrible, mattress well worn and pillows were vile!
We stayed in the twin room, would never stay in these rooms again.
Facilities on the complex were fantastic, just a shame about the room

Leisure Family

4/10

Poor

08 Apr 2025

Verified traveler

Won't return.

First trip to Sun City so we weren't sure what to expect. Had requested a quiet room prior to arrival. First room I was shown was the antithesis of that being near the pool (which has very loud music playing all day) and beside the housekeeping room complete with banging of garbage cans, staff chatting, etc. Requested to move and was given an old room at the very far end of the resort. Sub standard.

Service was desultory at best. Bar closes at 6:30pm regardless of the number of customers. Breakfast buffet identical every day. Housekeeping did a fine job of cleaning but it took 3 requests for towel replacement when they forgot to leave clean ones. It seems most of the staff aren't particularly interested in being there.

The complex itself is obviously casino-centric. There are very few activities available in the evenings besides gambling and even most bars close fairly early.

The highlight was definitely golf. The 13th hole on Lost City with the crocodiles was memorable. The Gary Player course is walking only with mandatory caddies who carry the clubs (my caddy was excellent and a far superior golfer to me!)

Partner

10/10

Exceptional

23 Mar 2025

Sibongile

the people who work there are so friendly and very helpful i also like the respect they offer to the guest

Leisure Family_with_children

4/10

Poor

14 Mar 2025

Deon

Offhand staff, tired room needing maintenance, shower fluctuates from hot to cold. Canteen style breakfast, good choice of food but offhand staff and format let it down. Grounds around the hotel strewn with litter swept from the rooms, used soap, used coffee and sugar packets, cocktail sticks etc etc. Overall for the price per night, Poor.

Leisure Family_with_children

8/10

Excellent

01 Mar 2025

Monteiro

The sir cond in my room (2504) is not working properly.

Leisure Family

8/10

Excellent

19 Feb 2025

Gary

The rooms were a little small but manageable. The poor area needs freshening up and renovating as ever time it rains the roof leaked.

Leisure Friends

10/10

Exceptional

12 Feb 2025

Martha

The view was very beautiful especially at night....everything was convenient...

Leisure Partner

10/10

Exceptional

02 Feb 2025

Mitchelle

The property is very clean and beautiful

Leisure Family

8/10

Excellent

24 Jan 2025

Lorraine

Holiday

We had a couple of small hiccups but Bonny Monyatsi more than took the trouble to make amends. Which was excellent customer service. Best we have received anywhere. A credit too the hotel.
Rooms on the smaller side. Good breakfast with plenty of variety and large pool with lots of sunbeds.

Partner

10/10

Exceptional

17 Jan 2025

Udesh

Room had everything we needed to make our stay enjoyable, and it would have been helpful to have the kids sleeping explained to us. The staff and service was exceptional with a great breakfast option with something for each of us.
As a recommendation it would be helpful to have a drying area for wet swimwear.
We would definitely book and stay again.

Leisure Family_with_children

10/10

Exceptional

04 Jan 2025

Derek

Loved the whole experience

Leisure Family

8/10

Excellent

31 Dec 2024

Patrick

The cabanas is a excellence place but some times we don’t understand some of the things their.

Family

6/10

Pleasant

21 Nov 2024

Candice

Good for young families

Family room was very small and the fold out couch is not very comfortable. The property needs some love and care in the rooms and around the facility. It was a comfortable stay for 4 days.
The staff were so lovely and the breakfast was amazing with so many choices.

Friends_and_family Family

10/10

Exceptional

12 Nov 2024

Nicholas

Unbelievable

Our stay was fantastic. As a family we had a great amazing time together. The food, loads of it, was delicious. For the evening meal we had the option of the fastfood up in the Sun City Centre. The package we took included the valley of waves entrance for everyone and everyday we where there, including check-in day and checkout day. We had a great room, loved the shower, kids had the TV for a few minutes before they fell off to sleep exhausted from the amazing time in the valley of waves with all the slides and the tings to do.

It was awesome.

Friends_and_family Family

10/10

Exceptional

10 Nov 2024

Ariel

Lovely hotel. Walkable to all restaurants, shops and experiences.

Leisure Partner

4/10

Poor

02 Nov 2024

Laura

Not what the pictures show

The property is dated and unclean. We had cockroaches in the room and mould in the shower. The pillows on the bed need replacing as they were old lumpy pancakes.
The pool was also dirty and music around the pool was too loud and not relaxing

Partner

8/10

Excellent

12 Oct 2024

Ruth

Nice spot with convenient amenities and restaurants. Don't buy tickets to walk with the Lions, they're drugged not trained. There are so many reasonable safari drives available from the welcome centre across the road.

Business_and_leisure

10/10

Exceptional

09 Oct 2024

Elizabeth

Great room and value for the stay. Loved the sound of birds in the morning and evening. This property is part of the Sun City resort area, aka it’s all safe and walkable. Breakfast buffet was top notch, too.

Leisure Friends

8/10

Excellent

08 Oct 2024

dave

The problems I had was water was not renewed so had to buy from the shop on site no milk so couldn’t make a cup of tea

10/10

Exceptional

15 Sep 2024

Timothy

Wonderful hotel with very helpful staff. I would recommend this to everyone.

Leisure Partner

8/10

Excellent

12 Sep 2024

Nick

Compact rooms providing good value for money.

Good value for money. Rooms are not very spacious but adequate. Breakfast is very good with large selection of food available.

Friends_and_family Friends

10/10

Exceptional

11 Sep 2024

Alan

This was a good location chill out after travelling from the UK before we went on to our next location for a game drive

Leisure Friends

10/10

Exceptional

02 Sep 2024

vongani

It was amazing

10/10

Exceptional

17 Jul 2024

Elizabeth

Friendly staff, very clean and safety was key

Leisure Partner

10/10

Exceptional

02 Jul 2024

Goerge

everything was close by and nothing was any problem to the staff who very helpful

Leisure Partner

4/10

Poor

23 Jun 2024

Portia Nonhlanhla

Bottle water is a standard even in a BNB!

We were disappointed as we had to ask for water to be put into our room and for the rest of our stay we were not given any water and yet when we previously visited the hotel water was given every day,

Friends_and_family Family

10/10

Exceptional

12 Jun 2024

Luis

All great. People very friendly.

Friends_and_family Friends

8/10

Excellent

08 Jun 2024

ESAM

Comfortable

Friends_and_family Family

8/10

Excellent

13 May 2024

Venesha

Good

6/10

Pleasant

03 May 2024

Lesedi

The property is old and dirty ,the bed was old and making noise😔

Leisure Friends

4/10

Poor

28 Apr 2024

Kelebogile

Property is good location and staff have us excellent service

The Hotel needs to up thier cleaniness

Leisure Friends

8/10

Excellent

13 Apr 2024

Olebile

Big room, fun places and nice dining areas/restaurant

Leisure Family

10/10

Exceptional

01 Apr 2024

Blessing

Beautiful

Leisure Family_with_children

2/10

Poor

30 Mar 2024

Sandeep

No complementary water provied,nor even one bottle and every time u need water u have to go to reception to get it urself because apparently the hotel doesnt provide any type of room service.

6/10

Pleasant

23 Mar 2024

Verified traveler

Beautiful views and great access to amenities but the hotel itself wasn’t always the cleanest. Great location but not all of the photos were representative of the cabanas hotel. Pool areas and lake view were great but the breakfast area was not as expected

Partner

6/10

Pleasant

21 Mar 2024

kegomoditswe

The place is overpriced but , but no change in the rooms since way back. I loved the breakfast

Leisure Friends

10/10

Exceptional

21 Mar 2024

Ian

Amazing place, staff very helpful, everything you could need. Shuttle very reliable. Would return! Thank you to all of the staff for making the stay so enjoyable

Leisure Partner

10/10

Exceptional

15 Mar 2024

Richard

Great hotel and resort. 1 downside was the pool bar closing at 5:30, after that there is nowhere to get food or drink without going to another hotel

Leisure Partner

6/10

Pleasant

11 Mar 2024

Steven

It was a pleasant stay however there are two points I wish to make , prior to arrival I sent message to hotel via Expedia website requesting a lakeside view , the rooms allocated were as far away from the lake as you could get . The rooms were clean tidy and just what we needed but a couple of chairs for sitting outside on the porch in the excellent weather would have been appreciated.

Leisure Family

8/10

Excellent

10 Feb 2024

Lesedi

I would like the staff members to be more efficient, the shower light was not working and when we called for help we were told that someone was coming to fix it. No one showed up even after multiple calls. WE SHOWERED IN THE DARK FOR THREE WHOLE DAYS!

Leisure Family

10/10

Exceptional

10 Feb 2024

George

Everything was brilliant. Great value for money.

Leisure Family

10/10

Exceptional

19 Jan 2024

Devaris

Very neat and refreshing place.I will definitely come back again

Leisure Friends

10/10

Exceptional

10 Dec 2023

Afra

There was water coming from the Refrigerator. We requested our room to be cleaned no one came. Went back in person no one came even asked for a mop. Nothing happened and we ended up using bathroom towels to clean the floor which was attended the next day after l called cleaners who we’re cleaning other rooms

10/10

Exceptional

31 Oct 2023

Amanda

Short holiday break

Had a great time, rooms were very clean and well appointed with adequate room. Breakfast was excellent as was Valley of the Waves. Had so much fun at the pools with the grandkids. The entertainment centre had very nice restaurants and the kids had so much fun in the games arcade.

Friends_and_family Family

10/10

Exceptional

14 Sep 2023

Verified traveler

Amazing gateway choice

Everything was Amazing. It was a great choice for my family to bond and reconnect. The weather was also very good. Staff very kind and helpful.

Friends_and_family Family

6/10

Pleasant

04 Sep 2023

Tsepiso

The hotel is perfectly situated not far from the Sun City entrance - gps takes you right to the front of the hotel. Front desk agents were quick and very helpful in explaining the hotel, and the individuals at the 'Information Desk' had an abundant amount of knowledge on where to go and what to do.

The hotel has an apartment feeling as each section is only 2 floors instead of many - such as a hotel - which made it more intimate.

The rooms are tiny though and there are no bath tubs, just showers - considering the price we surely didn't complain. Breakfast is pretty standard, nothing that pounces at you with surprise but the location of the hotel (right next to a lake) is a superb view early in the morning with birds walking around.

Be very careful of the monkeys though as they will easily slip into your room and steal food. If you are comfortable with walking, you are very close to almost everything you would like to visit.

I would highly recommend this hotel if you're an individual/s traveling on a budget.

Leisure Family

10/10

Exceptional

01 Sep 2023

Sharin

It was so much fun the kids loved it

10/10

Exceptional

29 Aug 2023

Samkeliso

Rooms lil small, try book the double bed if u are a couple. The single beds not comfortable

Leisure Partner

8/10

Excellent

28 Aug 2023

John

I was not happy about the sleeper couch

Leisure Family

10/10

Exceptional

21 Aug 2023

Dhuha

It was my first visit and I Thanks every one there.

Leisure Family_with_children

10/10

Exceptional

18 Aug 2023

Kwabiwe

Very friendly and professional staff. They met all our requests without any issues. Very good food options for breakfast.

Leisure Family_with_children

2/10

Poor

13 Aug 2023

Silver

Kids friendly situation

Leisure Family_with_children

6/10

Pleasant

29 Jul 2023

Lilantha

Most of the activities are not functioning and deceiving. Cabanas standard was below expectations and no proper hot water.

Leisure Family_with_children

8/10

Excellent

26 Jun 2023

Hermias

I is not good if you are not inform of renovations like the waly of the waves

Leisure Family

8/10

Excellent

27 Apr 2023

Hester

Friendly staff
Good breakfast
Good amenities.

Leisure Partner

10/10

Exceptional

24 Apr 2023

Riley

Super convenient for staying with kids and visiting all the Sun City has to offer. The pool was large, clean and had lots of seating. There is also a smaller baby/toddler pool, which was great. Breakfast was good with a lot of selection and well organised overall.The smallest rooms are pretty small but you aren't spending much time in them anyways. They are a bit dated now and need some small repairs here or there. But overall well worth the value. Free entry to Valley of the Waves and free shuttles around the property made things very convenient for our family of five to relax.

Leisure Family_with_children

8/10

Excellent

16 Apr 2023

Janet

Room clean with very comfortable beds. Some areas of sun city did not have enough staff to ensure service was maintained which was a shame as it’s a lovely plea e, really relaxing. Breakfast was good with plenty of choice.

Leisure Partner

6/10

Pleasant

13 Apr 2023

William

Staff is not friendly. I like the kids club.

Family

10/10

Exceptional

28 Mar 2023

Sean

It was so beautiful. The grounds and rooms were exceptional. We took the boat ride. Amazing property

Leisure Family

8/10

Excellent

22 Mar 2023

Verified traveler

I always enjoy Sun City, it was Expedia that ruined it for me! Expedia screwed up my holiday and cost me extra as I had to seek alternatuve accommodation!!! Will never recommend them!!!

Leisure Partner

8/10

Excellent

07 Mar 2023

Bryony

There are 4 hotels in Sun City. This hotel is regarded as the lowest budget one, however I have to say, we saw 3 of the 4 hotels, and I consider this one to have the nicest grounds. The pool is the largest of the hotels and the lake view is stunning. We very much enjoyed the exterior. It is a short distance to the main area of Sun City and the shuttle bus is very reliable. Breakfast was very sumptuous.
To the negatives: We were given a room with a view of the lake which we appreciated but we found the rooms very dark. They don't have windows but sliding doors which lead to a covered walkway balcony so it was very dark. The rooms are modern and well-equipped but if I were to go back I would pay more to have a larger room. I think they may all be quite dark though.
They do not supply bug spray which you very much need as you are near a lake.
All in all I would stay again but I would not take the cheapest room.

Leisure Partner

10/10

Exceptional

04 Mar 2023

Zandile

Very friendly staff neat hotel my family and I had a fantastic stay

Leisure Family_with_children

8/10

Excellent

21 Feb 2023

Oded

Free Upgrade

We arrived to descover the room we booked was not realy avaliable. The hotel offered us two alternatives, one in a room far from the lake with no real view to the lake and the other was an upgrade to the hotel next door : sun city hotel ( with no view to the lake but larger room and a garden exit). We picked the later that was much better. Generally speaking the service was very good, but both hotels need deep renovation. We did not have any issues with noise though we could hear disco music from far away also late at night. The breakfast is good and the restorants were great. Generally beside the weather that was not that great ( was very clowdy) the general vacation was ok. Beware of the monkeys that are trying to get into the rooms and taking your stuff. :-)

Partner

10/10

Exceptional

24 Jan 2023

jeanett

It's child friendly

Leisure Family_with_children

10/10

Exceptional

18 Jan 2023

Tania

It was everything Good
But I thing that the restaurant at Suncenter should have more options

Leisure Family

10/10

Exceptional

13 Jan 2023

NOMAKHOSI

Walk around the hotel was refreshing with well manicured grass.
Breakfast was a bit crowded by the staff managed well.

Leisure Family

8/10

Excellent

08 Jan 2023

Catherine

We had a good stay would recommend for a good holiday

Leisure Family

10/10

Exceptional

03 Jan 2023

Thembi

Great

Leisure Family

6/10

Pleasant

02 Jan 2023

Joline

This place is beautiful and alive with activity - day and night! Unfortunately this meant it was noisy well into the night, which was very disturbing. Grounds and surrounding areas are stunning, it was peaceful early in the morning. Generally the room is not bad, but needs a bit of attention. I reported the issues, but perhaps since it was full to capacity they couldn't get to them before we vacated. Breakfast spread was good, nice variety! I would definitely visit again during a quieter period, as this was in the peak week of December.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2022

Martha

Different from years ago, but still very special!

Leisure Family

6/10

Pleasant

30 Dec 2022

Taly

Rooms are really small. Did not spend much time in the room, but struggled to open a suitcase when in the room

Leisure Family

10/10

Exceptional

26 Dec 2022

Sophia

Check-in staff very friendly, I like the bussing idea, smaller buses for night life could be nicer, information desk were amazing with reservations to other restaurants, the breakfast was great and we'll organized. The rooms were tidy but bathrooms could be better cleaned. The cleaning staff could also be less noisy in the corridors. Overall a great stay, they were highly organized and prepared for the hectic festive season.

Leisure Family

2/10

Poor

17 Dec 2022

Nolo

The rooms we humid and did not have a sliding door from the bath room. The breakfast area was not clean and the staff was rude. I was upgraded which was good for recovery

Leisure Family

4/10

Poor

12 Dec 2022

Vuyiswa

I liked the place but the rooms are too small for families . But my biggest concern is the fact that there are no provisions for hanging wet swimwear, towels etc. Can the establishment invest in racks please

Leisure Family_with_children

10/10

Exceptional

05 Dec 2022

Cindy

Excellent and friendly staff… loved each moment

Leisure Family

10/10

Exceptional

04 Dec 2022

FARAI

VERY CONCENIENT

Business_and_leisure Friends

4/10

Poor

09 Nov 2022

Petrus

Valley of the waves and elephant walk area were highlights.
Cabanas lake view room was very disappointing with no hot water to shower at night or shave in morning.
Overall little value for money as overpriced with bad room facilities.

Leisure Partner

8/10

Excellent

19 Oct 2022

Robert

Great stay at a nice hotel

Great stay overall.
Lake view wasnt much of a lakeview and didnt look like the pictures when I originally booked. I was charged R10 for water i did not charge to room when i checked out. Odd...

Friends_and_family Friends