Name: Silka Cheras
Address: 100, Jln Cheras, Phoenix Business Park, 9, Kuala Lumpur, 56000, MY

2/10

Poor

08 Jul 2026

Harbans Singh

Check-in was smooth and breakfast was great. Staff were also flexible and changed our dates with no penalty.
However, the Expedia photos was misleading there are no plaza or place to eat nearby, and the TV in our room didn’t work.
Good for a quiet stay, but be prepared to drive for food.

Family

4/10

Poor

01 Sep 2025

Ebrahim

Not good for Guest with allergies.

I have allergies and the hallway served as it was a bit moldy and dusty. The carpet was dirty.

Partner

4/10

Poor

03 Feb 2025

teng lake

Holiday

The property is pretty run down already, not worth for the price paying for it. The only plus point is near a train station.

Partner

2/10

Poor

07 Sep 2024

Robert

Lists pictures of a bustling attached mall, but it is an abandoned mall with one shop for used furniture. The restaurant is not appealing and a nearby bar and grill was filled with sketchy types. The carpet had multiple holes and burn marks.

Business_and_leisure

6/10

Pleasant

22 Mar 2024

Chan

Need more security

Leisure Partner

4/10

Poor

28 Dec 2020

OOI

not as good as before

the cleanliness of the hotel really need to improve. the pillows, pillow cases are molded and smelly. the toilet bowl are stained.

Friends_and_family Friends

6/10

Pleasant

08 Sep 2020

Abd Rahim

I have stayed at Silka Cheras a

Friends_and_family Family

4/10

Poor

03 Sep 2020

Ghuan

There is no hot water in the bath room (Maybe the water heater is malfunctioning)

Also, there is no towels when I checked in the room, have requested from the staff for few times, and it was delivered after an hour

Thus, do not have any restaurant beside the mall, have to drive out or delivery for food

Self

10/10

Exceptional

30 Aug 2020

Sri

Clean & comfort

worth for price for stay. But no any restaurent in the mall beside old town. Very less option for customer to dine in. Need to go out or order online delivery.

Friends_and_family Friends

8/10

Excellent

19 Aug 2020

Christopher

The hotel is located jus

Business

4/10

Poor

15 Aug 2020

Chu

Condition worst

Business

10/10

Exceptional

02 Aug 2020

Verified traveler

Good

Just a great place to stay

Business

8/10

Excellent

22 Jul 2020

EsmondLee

In need of more cleanliness in the room & hopefully be able to provide Disposable toothbrushes & toothpaste for much conveniently.

Business_and_leisure Partner

8/10

Excellent

04 Dec 2019

Verified traveler

Hotel bersih,

8/10

Excellent

26 Nov 2019

Prakash

Hotel interior old and smell on room carpet. Light too dimm. Overall just OK.

Friends_and_family Family_with_children

2/10

Poor

06 Nov 2019

Verified traveler

Avoid if you have a choice.

The breakfast was the absolute worst I’ve had in all my stay in hotels all over the world. Coffee was tasteless, food was barely replenished and badly cooked, as if in a rush. After the first day’s breakfast that we paid for during the stay, we decided to forfeit the rest of the breakfasts at the hotel during the stay. Hotel has zero facilities and not helped by the fact that the adjoining shopping centre is a near deserted building. Never would I want to consider staying here again.

Friends_and_family Family

8/10

Excellent

20 Oct 2019

Verified traveler

Good budget hotel

Comfort stay

Partner

6/10

Pleasant

10 Oct 2019

Val

Pro: connected to the mall
Cons: staff unfriendly, stains on room’s carpet

Business Self

6/10

Pleasant

09 Sep 2019

Verified traveler

no further comments as the roperties is a bit ol and need some improvement to the facilities

Friends_and_family Family

8/10

Excellent

08 Sep 2019

Crystall_moon

Mainly bcos this property is near to my fren's house. But overall, the room is good, clean & no foul smell

Friends_and_family Friends

10/10

Exceptional

19 Aug 2019

Verified traveler

it was in a great location. it was near a mrt station, and the mall next door had a pet show

8/10

Excellent

16 Aug 2019

Jack

Nice, clean and comfortable room. Friendly and efficent staff.

Leisure Family

10/10

Exceptional

16 Aug 2019

Verified traveler

Good stay..

Friends_and_family Family

8/10

Excellent

04 Aug 2019

Verified traveler

Value for money

Business Self

8/10

Excellent

04 Aug 2019

Verified traveler

Overall great place to stay

Nearby shopping mall has got nothing much to offer
Nonetheless location of hotel is very good

Friends

8/10

Excellent

26 Jul 2019

Ste.

I am satisfy and happy to stay in this hotel regularly.

Business Self

6/10

Pleasant

18 Jul 2019

Verified traveler

It link to to the mall, and it link to the teain station, very convenient.

Friends_and_family Partner

6/10

Pleasant

15 Jul 2019

Verified traveler

Good location to the MRT and the mall however the rooms are very LDR and need deep cleaning or fixing or replacement.

Friends_and_family Family

8/10

Excellent

14 Jul 2019

her

The staff very helpfull

Friends_and_family Friends

8/10

Excellent

14 Jul 2019

Lynn

Comfortable and large room

Leisure Friends

6/10

Pleasant

20 Jun 2019

Pragash

The room was smell bit badly. Staffs are Super friendly. The location quit remote and far from restaurants and shops.

Leisure Partner

4/10

Poor

20 Jun 2019

PLSH

1) The room had no study chair when there was a desk (I had to ask for it)
2) when I drew the curtains to get the view of the city, view was beautiful but the ledge and the floor had so much dust and black spotted things that I had to call house keeping to clean the room thoroughly.
3) bed linens were stained with black and brown stains and had to ask them change sheets thrice. Even with the changed linens, bedsheet still had stains.
4) unable to sleep as I felt things biting on my skin throughout night. The next day, I checked the linens again and under the linens and saw black stuff/dots under the bed linens.
5) I could hear the people chattering from the room next door very clearly and they were chatting and laughing till about 5am in the morn.
6) the aircon appears to be very warm and was unable to bring it to lower temperature and was making clicking sounds.
- Staff has been helpful by giving a portable air conditioner, however, it was noisier than the room’s air con.
7) towels were stained. Hotel staff, has been very very helpful and kind, and changed my bed linens and gave me new clean towels.
However, after house keeping next morning, the refreshed new towels contained stains again.
8) no bath mat. Had to ask.
9) function room was decent. Food provided in function was good.
10) room was really big. A pity it’s not well maintained.
Don’t understand why it’s a 4 star, had a 2 star feels.

Business Self

8/10

Excellent

03 Jun 2019

Verified traveler

The room was so big and comfortable and cheap prices

Leisure Partner

8/10

Excellent

23 May 2019

Verified traveler

Comfort stay

Comfort stay

Partner

8/10

Excellent

23 May 2019

Kim Boon

Comfort Stay

Comfort Stay

Partner

8/10

Excellent

21 May 2019

Lee

Air conditioning on the curve room not satisfactory due to air flow & no facilities of gym 😓

Leisure Partner

6/10

Pleasant

04 May 2019

Verified traveler

Chair is poor condition.shower is leakage. Air con is cook.

Friends_and_family Family_with_children

2/10

Poor

03 May 2019

Verified traveler

Toilets are dirty & sofa has stain...& connecting room door cant be properly close.

8/10

Excellent

20 Mar 2019

Verified traveler

Walls between room very thin; I could hear the next door occupant sneeze.

Friends_and_family Family

8/10

Excellent

14 Mar 2019

Anthony

In KL to attend close relative’s funeral at nearby Xiao En Center. An economical layover hotel to rest for the night. Very thin walls between rooms; I could hear my next rooms occupants sneeze or cough😳

Friends_and_family Family

6/10

Pleasant

03 Mar 2019

RAVICHANDRAN

Good

6/10

Pleasant

23 Feb 2019

Verified traveler

It is near to MRT and shopping centre. But not suitable to walk outside, a lot of contstruction and road works.

Friends_and_family Partner

6/10

Pleasant

12 Feb 2019

Koluha

1. Ordered king but get twin
2. Bed sheets nid to change new
3. Shopping mall attached left not many shops
3. Chair in the room stained.

Leisure Family

6/10

Pleasant

11 Feb 2019

Verified traveler

Housekeeping poor. Room not clean properly had someone smoke inside the room. Can can see had cigarette.

Friends_and_family Family

6/10

Pleasant

22 Jan 2019

Verified traveler

bad, wont stay here again

room is very dirty. stains on the carpet, bedsheet, pillow, towel. the previous guest left a comment on the feedback card in the room saying 'used underwear under the blanket'. apparently the hotel doesn't even bother to read the feedback card and put a new one for the next guest. so i guess improvement is not this hotel's goal?
other reviewers have complained about the towel and bedsheet stains but nothing was done although the manager replied improvement will be done. is it just their job to reply this generic answer and go back to doing nothing?
the air conditioner is the room is hot, the air is only blown in one direction, and not circulating around the room. the temperature doesn't go below 21 degrees.
room is not soundproof. i can hear people talking loudly outside, thus have disrupted sleep the whole morning.

Partner

2/10

Poor

01 Jan 2019

Verified traveler

It was the worst hotel I ever stay... no towel & slippers in the room. The sink was stuck.. carpet was full of stain.. safety box is not working.

Family

8/10

Excellent

16 Dec 2018

Verified traveler

Nice hotel with a cheaper price.

4/10

Poor

14 Dec 2018

Sal

Hot water not hot
No toiletries
Booked king bed but gave 2 twin beds
No soundproof, can hear cars passing by and people walking at corridor

6/10

Pleasant

04 Dec 2018

Verified traveler

No Windows and No English

The superior rooms are without window. If you click on show details, the print is there, but it is not specify on the main page. Our check in took more than 30 minutes as the hotel staffs could not find the name on the second room reservation, even though we booked two rooms together under one reservation number. We could not understand the English spoken by the hotel staffs. They could barely speak any English.

Family

8/10

Excellent

03 Dec 2018

Verified traveler

Good ecperience.

6/10

Pleasant

28 Nov 2018

KIN SENG

City view very noisy

Partner

8/10

Excellent

07 Nov 2018

Verified traveler

Comfort stay

Good comfort stay

Partner

8/10

Excellent

06 Nov 2018

Verified traveler

Comfort stay

Comfort stay

Partner

8/10

Excellent

23 Aug 2018

Verified traveler

Silka Cheras Customer Service.

Check in was faster than most hotels. However; a change to another room had a rather high fare.

Partner

2/10

Poor

16 Aug 2018

Verified traveler

Worse stay in Cheras

The stay was not a good experience and worst than expected from the ambience of the lobby or drom the pictures posted on Hotels.com. The room arranged was located at level (3A) and it had a strong odour of cigarette or smoke even though the receptionist confirmed with us that the hotel itself is smoke-FREE. After entering the room, it was filled with unpleasant odour and humidity. On top of that, one of the employees (who was sent to check with the room) was not respectful and he did not show seriousness about the uncomfortable and unsatisfied with the room. In addition, the Wifi was poor as it did not allow other activities except messaging online. The bathroom was poorly design as it was 'FLOODED' everywhere after taking a shower. Besides, the room was old (not renovated) and lack of the soundproof system as we could hear conversations and steps of other guests from next door and the walk way. Since our stay was on Wednesday night, we could hear loud noise and live band music from lower levels.

Overall, I would only recommend this hotel if you are looking for an easy BRT or LRT or bus transportation as it is located at a 3 minutes walking distance from BRT Taman Connaught.

Friends

6/10

Pleasant

15 Aug 2018

JANICE SOUNDARI

Improvement needed

The stay was pretty good. Not satisfied with the bathroom cleaniness.

Family

6/10

Pleasant

05 Jul 2018

Chung Yen Rebecca

Housekeeping has done a very bad job. The room lock ran out of battery and we have to wait out side our room and wait for about 10-15 mins to enter. When we arrive in the evening, we find NO SOAP & SHAMPOO in the room. The drawers to the sink unit cannot close and keep sliding open. Air-conditioner was not working properly. The service at the concierge is very good and helpful.

Partner

4/10

Poor

29 May 2018

CLR

Looks nice on the outside but bad on the inside

Stayed in a Superior Room (king bed). Room was really big that you felt it was so empty; another King size bed could easily fit in. Room furniture was ok, but was really old stuff in the bathroom. Wifi was really bad; would say it’s almost impossible to use, also, only 2G speed in the hotel room. The only cafe at lobby for breakfast is a war zone; too many groups of tourist; everyone’s rushing to get food, till the extent of some even tucking in to their food beside the food station while waiting for it to be replenished. Total madness

6/10

Pleasant

30 Mar 2018

Jackee

Near to MRT station n shopping mall too.

I booked the superior room for my China relatives. They are pleased with the space in room. As they cudnt speak English, they could not request for some amenities eg, shampoo, soap, slippers,..

4/10

Poor

27 Mar 2018

Ash

Windowless and noisy

Bad experience. Stain carpets and no accessories from a basic toothbrush to a disposable slippers is not found.
Catering more to the mainland Chinese crowd. As noisy as it goes with no sound proofing from the corridors to the windowless rooms. Not suitable for the light sleeper.

8/10

Excellent

26 Mar 2018

peter

Satisfactory

Room amenities need to be improved - shower head holder, air conditioning unit; glasses, laundry bag. Tolerable noise disturbance as it's beside the main road.

Family

6/10

Pleasant

26 Mar 2018

Verified traveler

Overall is okay but maybe the toilet looks like poor maintenance

Partner

8/10

Excellent

07 Mar 2018

Verified traveler

Short Stay

Comfort stay

Partner

4/10

Poor

07 Mar 2018

Agilan

Stained and Old.

Dirty. Stained. Old like. Unclean. No tooth brush. No toilet mat. No movie channels. Can hear noise from the next room. Unpleasant smell in the corridor to the hotel room. Loud door cause of the faulty door closer. NEVER TRUST THE PICTURES!

10/10

Exceptional

07 Mar 2018

azleen

Spacious room, comfortable

Near to city center. Friendly and helpful staff.smooth check in and check out.

6/10

Pleasant

03 Mar 2018

casey

Room spacious \nMattress firm and comfortable

Housekeeping need to buck up. Room booked for 3 pax but all things provided are only for 2 persons. Stayed for 5 days but need to call housekeeping daily for things like Topping up of shower gel, toilet roll, bathroom floor mat, towel for 3rd person etc..

4/10

Poor

27 Feb 2018

Naz

The pipe amd sink was leaking. The room smelly. Not provide toothbrush. Overall could i say, not really satisfied.

4/10

Poor

27 Feb 2018

Bea

A Hotel to stay only for convenience

The Hotel is nothing special, the rooms are really old and dirty. The sheets dirty and i wouldn't stay here again.

The only good thing about it is that it is located in front of the MRT. That's it.

Wifi not really good. The walls are like paper as you hear Everything that's happening in the other room next to yours. I couldn't even sleep because the people next door to me were so loud!

Sorry Silka, but you really disappointed me. I am glad I only stayed 1 night.

6/10

Pleasant

24 Feb 2018

Az1sailor

Could be so much better.

Hotel is a bit run down. It is located in a shopping area that does not have many shops. The room maintenance could use to be better. Price is good and breakfast is decent.

6/10

Pleasant

18 Feb 2018

Verified traveler

Hotel was OK, very large room but limited facilities in room.

10/10

Exceptional

08 Feb 2018

Aqhari

Parking

The place is quite good and clean. Just that the parking is quite expensive as i bring my own car. If you can give a complementary parking that would be nice

6/10

Pleasant

22 Jan 2018

Verified traveler

not so good and wasnt that bad either

the first night was not really good, air con was spoilt, no toiletries, the water.drainage wasnt that good.
we made a.complaint the next day and a technician was send right.away to fix.the air conditioning.
the hotel carpark is only the shopping mall carpark and a valet service. the carpark will.be closed after the shopping mall is closed so the guard will refuse entry to the carpark. my boyfriend has to park his car at the valet service for 10 ringgit. if you park in the shopping mall do remember to get complimentary parking from the hotel staff before you leave the hotel

Partner

8/10

Excellent

26 Dec 2017

Pauline

Nice Hotel close mrt station

family trip to KL
Very near shopping mall and mrt stations
room very comfortable and clean
Only breakfast with many group china tourist is nightmare......

8/10

Excellent

24 Dec 2017

ermy

Nice hote to close city view

Nice room,i can see city view from my room.. the room space is comfortable.. thanks silka hotel

6/10

Pleasant

04 Dec 2017

DO

Old room, with hairs everywhere

Old room that needs some major upgrade. They need to renovate and upgrade their room especially toilets. There is mould everywhere at the edges. Towels are not white, but yellowish.
Hot water is not working sometimes, same goes to air-conditioning. I saw long hairs on my bed, and in the toilet. Not sure if they actually changed my bed sheets and clean the toilet properly. It was disgusting

And forget about the RM98 deals on Fave for the basic room (I think it's called deluxe or superior). You will be asked to pay rm30 extra to upgrade because that room type is sold out. LOL. If you check on Agoda, that room type is still available for Rm128. Basically, you're paying the same price even if you through Fave. Silka is just tricking people into buying the coupons and make you pay the extra Rm30 for your stay. Go to Bello&Bella nearby for a much much better stay. Smaller but cleaner rooms & cleaner towel. I've written review before but management doesn't seem to care when I returned for the second stay when I hope they could have improved, but no. LOL

8/10

Excellent

28 Nov 2017

Ray

Easy for parking

2nd time stay in this hotel..Not good as before. they didn't bother to read the request when booked online.hotel room not clean as my previous stay last year.

8/10

Excellent

30 Oct 2017

Soo Chuang

Worth to stay

Good location n service.

Family

4/10

Poor

27 Oct 2017

Verified traveler

Will not stay again!

We stayed at the Family Room for 2 nights. The carpet is not clean, a lot of stains, the toilet floor looks dirty and the most disgusting thing is that all the bath towels are very old and have turned grey and some are even torn! The bath towels look more like a bathroom mat. There is unpleasant smell in the room. The room is not sound proof. Can hear the occupants next door talking. s the hotel is situated near to the main road/ highway, it was very noisy. The breakfast was a dissapointment though we only had once.

Family

6/10

Pleasant

22 Oct 2017

Verified traveler

Business Stay Hotel

Spacious room, but facilities just so so.
Air conditional not working properly during my stay.
The room will be a bit noisy (traffic noise), due to the windows not seal properly.
Mattress & pillow not really comfortable, can be tell its lower grade material.
Room amenities upon request (response average).
Around hotel there's a mall, but the mall not fully operate.
Near to newly operated MRT (Walk thru the Cheras Sentral Mall)

2/10

Poor

11 Sep 2017

Dami

Horrendous

My husband and I had just traveled for an extensive period and arrived around 9:30pm. So we were tired and eager to see friendly faces. No one greeted us and when I said I was checking in the lady 'helping' didn't speak a word to me until she had to. She was completely rude and condescending.

The room itself was disgusting. there were brown and red stains on the carpet, walls and lamp shades. I wouldn't walk in the room or take a shower with out my flip flops.

What an absolute dump! I wouldn't recommend this hell hole to my worst enemies.

8/10

Excellent

21 Aug 2017

Mohammed

Ok

Rooms was very spacious a fair bit out from the main area of Kuala Lumpur, bathroom was not very pleasant and iverall staff knowledge and service was medioka

Family

10/10

Exceptional

11 Jul 2017

Verified traveler

Room is comfy, with a big window overlooking the main road

4/10

Poor

03 Jul 2017

Mr.Akmal

that advertisement not as the rooms u see in the picture. i choose superior room, they advertise that the rooms have bathtube n view..

after done check in, suprisingly the the rooms is not as advertise, instead they said need to pay extra to get the room. well done !

Family

6/10

Pleasant

01 Jul 2017

Grace

Convenient

The location is very convenient for travellers. However it depends on the room you get. Some room are terrible.. Which I happen to get it few times already. Its just due to convenience that I kept going.

4/10

Poor

15 Jun 2017

Charlene

Stained carpet, fungus in shower, fixtures like toilet roll holder n vanity were falling apart, breakfast food was bad - cold eggs, empty buffet trays. Toiletries not provided from start. Smelly n run down corridors. Unfit to be classified \"4 stars \" on hotels.com

6/10

Pleasant

05 Jun 2017

MICHELLE TENG

The Room Face to highway very noise.

Family

4/10

Poor

23 May 2017

sha

Basic needs were lacking

Stuffs like toothbrush, bedroom slippers (mind you, carpet was dirty with cigarette me other stains), teaspoon/stirrers were unavailable. Requested for room to be made since 5am before we left for an outing and when we returned at 3pm, it was still unmade. Review showed that many good place to find food available at the mall beside the hotel but the mall turned out to be almost empty - It's a wonder that it is even in operation.

Would appreciate if the hotel reviews were more honest and up to date. Not everyone enjoy 'surprises'.

8/10

Excellent

14 May 2017

Mohd Gaifaral

Nice and confortable stay

Stay there since the nearest to hospital im going.
But the stay is nice and comfortable.
Practical nothing around the area.
The mall beside is a ghost town

Family

6/10

Pleasant

27 Apr 2017

Grace

Friendly front desk.. Slow service from maintenance and housekeeping

8/10

Excellent

27 Apr 2017

Verified traveler

Nice and clean and worth it overall , I recommend to stay cheap in kl and use uber by 15 rm to klcc

8/10

Excellent

21 Apr 2017

Verified traveler

Room & Services

highly recommended

6/10

Pleasant

27 Mar 2017

Chong

Bathroom

The bath area is not working. Water level rise and wet the whole entire bathroom

10/10

Exceptional

02 Mar 2017

faith

definitely will come back again !

My Bf was first time visit KL, I booked the superior king room for a night.Hotel had accommodate my request for a higher floor with good city view and reserve a car park slot as well. Hotel located besides highway, attached with Cheras Central Mall, it's Convenience to go a walk or cinema. Many local good food around, such as Taman Connaught Dim Sum, not by walking distance but easy access by Grab or Uber. Room is spacious and clean, bed is conformble, hotel staffs are courtesy. Check in and out is fast, design of lobby, loft area, room are above average, can tell it's well maintained. Glad that he loves it and wanted to come back again for next trip !

8/10

Excellent

19 Feb 2017

jayden

overall ok

Wifi signal strong ,quick respond when i ask to change the chair in the room which is spoiled , i got silka room with one king bed , got a bathtub which is nice , city light view but is a bit noisy due the room widow is facing the highway road ,i was awake few time due to mat rempit and ambulance siren .(ask for toothbrush and comb,they only privide upon request) car park ticket change at the lobby counter whenever u wanna go out for free parking fee . oh ya ,u can clearly hear the coughing sound from the neighbour room.if u r a light sleeper which awake very easy by sound , suggestion :bring yr ear plug .

8/10

Excellent

14 Feb 2017

Ben

Great hotel for the price

Nice stay. Neat and convenient with the mall attached to the hotel.

4/10

Poor

14 Feb 2017

traveller

Hotel room condition

Our room wasnt fantastic at all. WC couldnt flush, fridge wasnt cold at all. Alot of stain in the room.

10/10

Exceptional

28 Jan 2017

Verified traveler

Dine at nearby restaurants and the mall next to it..
Big room for the price we paid...

6/10

Pleasant

30 Dec 2016

Michael

Attractive price but lacking in quality

Check in was easy enough even though we arrived around 1am. Friendly and helpful staff.
Had read about mixed reviews about the rooms so was hoping to get a better one but was soon disappointed when I saw the condition of the room.
- Cracks on ceiling and cracks on wall.
- Watermark on the wall next to bathroom (Clearly there's leakage somewhere).
- Stains on bed sheets. Though minor but speaks a lot.
- One leg of one of the beds was broken.

If you aren't particular about cleanliness this place is bearable given the attractive price and okay location.

2/10

Poor

12 Dec 2016

Han Sheng

Awful stay

Stay here couple of time. This time the whole stay experience is awful. Overall hygiene of the room is bad. Lots of hair found in the toilet floor. Requested for king size bed and was told they change their room specifications. Didn't try to make customer feel conformable by informing customer to just upgrade if you need king size bed. Room is fulled paid prior to check in and was still requested for deposit.

Would not stay again in future or recommend to friend anymore after this bad experience.

Partner

6/10

Pleasant

07 Dec 2016

Nor Asykin

1.Not easy to check in..need my origanal ic..event i booked for my husband :(
even he already gave all the printed booking number

2.Breakfast menu not variety

Family