Sonesta Select Tucson Airport

10/10

Exceptional

13 Jun 2026

Audrey

I forgot an item in my hotel room and the staff at Hyatt Tucson was amazing and called me so I could retrieve my item! Absolutely fantastic customer service!!!!

Family_with_children

6/10

Pleasant

03 Jun 2026

James

The hotel is a nice building, but very poorly maintained. There are stains all over the chairs in the breakfast eating area. There were signs of damage all over the place in the rooms and in the open areas. I had problems with the shower, not draining and with one of the lights and they’re not working. I told the front desk about it and they made a note for Maintenance to take care of it, I watched them write it down. But Maintenance did not do anything about it that night. I had to remind the front desk again in the next morning and then Maintenance finally did something about it. The front desk staff were very nice and helpful. But the ownership clearly does not care about taking care of the building.

Business

2/10

Poor

20 May 2026

LaTanya

Not clean at all and unhelpful staff

Friends_and_family Friends

2/10

Poor

14 May 2026

Young

1. False advertisement
Swimming pool closed, no bar, no restaurant.
2. No hot water

Business

2/10

Poor

13 May 2026

Trevor

The hot water heater wasn’t working on the property so cold showers and the pool was closed for maintenance. Mildew on the bathroom walls and ceiling.

10/10

Exceptional

12 May 2026

Sheree

Very pleasant stay! The staff were super nice and the breakfast was very good. Definitely will stay there again….

6/10

Pleasant

07 May 2026

Dalila

The worst hyatt

Family_with_children

2/10

Poor

29 Apr 2026

bonnie

Terrible room ..not clean and beat up...Airport shuttle was efficient breakfast , not too fresh

Self

10/10

Exceptional

27 Apr 2026

Andrew Panzarella

great

6/10

Pleasant

24 Apr 2026

Noel

Our stay was good. Room was clean and everything worked. Front desk was helpful when checking in but lacking when checking out.

Partner

10/10

Exceptional

24 Apr 2026

MAHENDRA

Great

Self

2/10

Poor

21 Apr 2026

Nicole

We had two spiders in our bed sheets that might have been clean. They were stained the place just could’ve been cleaner. I couldn’t tell if the sheets were actually dirty or just extremely stained but both beds.

Friends

8/10

Excellent

20 Apr 2026

Nicholas

The hotel was alright. The only problem I had was a slow draining tub but I worked through it. Besides that everything else was great

Self

10/10

Exceptional

20 Apr 2026

Sheila

The staff was very nice. The rooms were very clean .,!kids enjoyed the pool, just wished it was heated, a bit cold , kids still had a good time

Family_with_children

6/10

Pleasant

18 Apr 2026

Melissa

Not what I expected from a Hyatt. When you think of a Hyatt you expect more; clean, nicer amenities, and a more classy feel. Not sure if I would stay at this particular Hyatt again.

Family_with_children

6/10

Pleasant

05 Apr 2026

Michaela

Shower had hair clog and empty beer cans in the fridge. Vanity not wiped down.

Family_with_children

2/10

Poor

03 Apr 2026

christina

The room was horrible I checked out at 4:30am

4/10

Poor

02 Apr 2026

Angela

The pool was not heated and the ice machine was down. Would not revisit.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Veronica

Check in young lady was very kind. The hotel is run down, everything is broken. Rooms are old and gross. Comfortable bed and great working ac

Self

10/10

Exceptional

30 Mar 2026

Chris

Good large clean room, friendly staff and lovely breakfast. Can see signs that hotel is going through some improvements but no disruption from that at all and a well priced stay that really did us a good turn. Thanks! I’d definitely come again

Family

4/10

Poor

24 Mar 2026

Lorena

I had to take a shower with coldwater. The hot water never was never hot or warm.

Partner

2/10

Poor

23 Mar 2026

Alexia

I’ve previously stayed there before multiple times but it’s been a little bit of time. It used to be enjoyable You can tell that the property is under a new ownership. They’ve cut corners everywhere. It is no longer what it used to be. No amenities. As soon as we checked in we needed to call maintenance because the toilet didn’t work no washcloths no soap in the room to wash our hands. The Tv didn’t work properly. You name it, where there could be corners cut there were. There were no ice machines to speak up. I had to go to the front desk to ask for ice in bags. I get it. It’s cheap, but don’t waste your money.

Partner

2/10

Poor

22 Mar 2026

Katherine

I booked this particular hotel because of the close proximity to the airport and the hotel shuttle. I followed the instructions of booking the shuttle one day before I had to fly out of the airport. The morning of, there was no one working at the front desk and the shuttle driver said he was unable to take me to the airport. Myself and several other guests each had to pay for a Lyft ride to the airport. Unsatisfactory. I will NEVER stay at the hotel again.

Self

10/10

Exceptional

21 Mar 2026

Timothy

The property was a little dated in comparison to the updated hyatts I’ve stayed at, however still clean and great menus for the complimentary breakfast in fact the best I’ve had from any. Awesome stay and I’d do it again.

10/10

Exceptional

20 Mar 2026

Martha

Casino within 2 miles.

Room very big and comfortable

Family_with_children

4/10

Poor

18 Mar 2026

Maira

The rooms were decent and the breakfast was good. The hotel is a bit outdated for the cost, but overall it was a comfortable stay.

10/10

Exceptional

15 Mar 2026

Charles C

Clean room and the staff was amazing

4/10

Poor

15 Mar 2026

Marc

m

10/10

Exceptional

13 Mar 2026

Elaine

Yes

Family_with_children

8/10

Excellent

12 Mar 2026

Pedro

Front desk was not being worked during time I checked in and when I was trying to check out to make it to my flight. I ended up leaving without a receipt. I believe a hotel should always have someone working the front desk or at a minimum if the person working the front desk needs to head out somewhere, a buzzer would help not have people staking up in a line waiting for service.

Self

6/10

Pleasant

11 Mar 2026

Sally

The little guy at the front desk went missing quite often. All of the ice machines did not work, so you have to go to the front desk and request it for it every single time. It's time consuming when the front desk staff is not there.

This location is not a real Hyatt. They bought the building and put a banner with the name over the original name. Not bad, but they did not bother to renovate before doing so.

Breakfast was fine every morning. All of the lady staff front desk staff were friendly and helpful.

Partner

6/10

Pleasant

10 Mar 2026

john

It was ok, definitely felt like one of the less cared for Hyatt Places I've stayed.

Friends

4/10

Poor

10 Mar 2026

Rachel

bathroom light did not work, toilet did not flush, tv did not work, but i liked the room itself alot it was very spacious and comfortable bed

Self

2/10

Poor

10 Mar 2026

Mark

wet carpet, odor, no tv remote, dismissive of complaints. Need i elaborate?

Self

2/10

Poor

08 Mar 2026

Michelle

Staff were the only good thing

10/10

Exceptional

07 Mar 2026

Cliff

Very peacful surroundings

Self

6/10

Pleasant

07 Mar 2026

Virtila

Staff were nice! The door for the closet was broken! No hair dryer and iron for our clothes and the elevator smell like weed!

Partner

6/10

Pleasant

06 Mar 2026

Randall

Expected more from a Hyatt property.

Friends

10/10

Exceptional

02 Mar 2026

Senthil

Clean room, shower

10/10

Exceptional

01 Mar 2026

Jeff

All the staff was very friendly.Veronica was very helpful. The breakfast was delicious. We plan on returning back soon and hope to get the same room (#125).Thank you all for making our stay feel comfortable and at home.

Partner

8/10

Excellent

01 Mar 2026

Jaira

Great stay. Place seems a little run down.

6/10

Pleasant

23 Feb 2026

Ana

The representatives were amazing. But the breakfast was very minimal and cleanliness could be improved

6/10

Pleasant

19 Feb 2026

Miguel

The tops for shampoo and body wash bottles were both broken.

Self

2/10

Poor

15 Feb 2026

Raul

Remote control missing (Staff member had to bring one to the room). Toilet leaking. Soap/Shampoo/Conditioner dispenser on side of tub as it was not attached to the wall. But residue remained on wall and had not been properly removed. Ice machine out of order on our floor. Thankfully staff was friendly but room was dated and in property overall in need of a remodel.

Leisure Partner

6/10

Pleasant

15 Feb 2026

Dixie

Everything was great except there was no hot water.

Leisure Family

8/10

Excellent

09 Feb 2026

kim

Yes

Business Family

8/10

Excellent

08 Feb 2026

Sagar

Staff

Business

2/10

Poor

31 Jan 2026

Julian

Staff support was lacking, no water pressure in my room both nights of my stay! Booked through hotels.com had them reach out to the hotel not once but twice, they refused to respond back! Had 2 emails also sent, still no response! Awful place to stay management doesn’t care about customers!

Friends_and_family Family

4/10

Poor

19 Jan 2026

Dannica

Under the pull out couch was visibly dirty, the sheets were dirty as if something had spilled down onto them from the couch. The toilet backed up on us and when I let the front desk know nothing was done about it. Rooms lost power, water pressure. Not one person came up and checked it so we had to go downstairs to use the bathroom. We will not be staying at any Hyatt ever again that was ridiculous.

Leisure Family_with_children

6/10

Pleasant

17 Jan 2026

rosemary

Yes

Friends_and_family Family

6/10

Pleasant

12 Jan 2026

Anuoluwapo

This is not an Hyatt hotel! There needs to be more work to improve the overall look of the hotel.

8/10

Excellent

11 Jan 2026

Monica

We are a family of 5 that traveled across the country. This was a pit stop before moving on to the next leg of our trip. The place was clean and quiet. Breakfast was regular hotel food, such as powdered eggs and sausage.

Friends_and_family Family

4/10

Poor

07 Jan 2026

James

This hotel is a bit of a disappointment. The business center pictured on site simply doesn't exist. Fixtures in the hotel are starting to show signs of wear. Good breakfast, though.

10/10

Exceptional

01 Jan 2026

Letticia

The hotel is smaller but it is quiet and clean. Super close to the airport approx 3 minutes. I didn't have a chance to have breakfast.

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Jay Anne

I think the hotel needs an upgrade. Staff were nice, but for a \"Hyatt\" kind of hotel, do not put your expectations too high.

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Gerardo

Room clean staff is friendly Nice and quiet hotel.

Leisure Family_with_children

8/10

Excellent

22 Dec 2025

William

Clean room

Partner

10/10

Exceptional

22 Dec 2025

Bill

The breakfast was perfect for what was needed. The staff upon check-in was perfect. The room was just what the doctor ordered...and not an airplane was stirring throughout the night...at least I couldn't hear one.

Self

4/10

Poor

20 Dec 2025

Harry

Did not eat

Self

10/10

Exceptional

07 Dec 2025

Luis

Good

Self

4/10

Poor

06 Dec 2025

Ramon

Our first room’s vanity light didn’t work. We were given another room - in this one, one of the floor lamps didn’t work. The faucet had mineral deposits. The shower didn’t drain fast enough, so ended up showering with water up to my ankles. Lot’s of other details.. the room felt neglected.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Everardo

Excelent service

Business Self

10/10

Exceptional

02 Dec 2025

jorge

Good staff

Business Self

8/10

Excellent

29 Nov 2025

Robert

Nice experience

Business Family

10/10

Exceptional

26 Nov 2025

Dave

Very good price and excellent free breakfast!! Will definitely stay there again!

Leisure Self

10/10

Exceptional

22 Nov 2025

John

Breakfast was good.

10/10

Exceptional

20 Nov 2025

Ligia

Very fast check in. The staff very friendly and helpful

Leisure Family

6/10

Pleasant

18 Nov 2025

Khrystell

The bathroom needed some TLC. It appeared to have some needed maintenance done to the door frame and the door got stuck, and the body wash was out, shampoo and conditioner were close. Overall, quiet and close to where we needed to be, but the housekeepers need to be more diligent refilling stuff.

Leisure Partner

8/10

Excellent

18 Nov 2025

Greg

The only thing that was bad was the mini fridge did not work

Partner

6/10

Pleasant

16 Nov 2025

Lori

Flooded restroom...

10/10

Exceptional

15 Nov 2025

Hector

Yes

Business

10/10

Exceptional

13 Nov 2025

Mario

Clean room excellent costumer service good location close to airport

Business Self

10/10

Exceptional

11 Nov 2025

Roberta

Clean room. Comfortable. Friendly.

Self

2/10

Poor

10 Nov 2025

adrian

a/c did not work in the room also water kept coming and going. low water pressure. also took 10 minutes to flush the toilet.

Friends_and_family Family

10/10

Exceptional

07 Nov 2025

Joan

Absolutely the best stay I had. I am definitely going to stay again. Service was great, room was excellent and clean, and the staff were super!

Thank you so much for making my night comfortable and stress free!

Friends_and_family Family

6/10

Pleasant

06 Nov 2025

Yerenia

Room was in a good condition. There was no staff at the lobby when I arrived but check-in was fast.

Friends_and_family Family

8/10

Excellent

05 Nov 2025

Lisa

The lobby looks nothing like the pictures, it is much smaller and the ceiling is low. However, the room was clean and comfortable.

6/10

Pleasant

02 Nov 2025

IRMA

The bathroom was not properly clean and olso running water all the time. They did not clean the room every day. The service was very good and the food too.

Business_and_leisure Family

8/10

Excellent

31 Oct 2025

Donna

Room was nice . Tv system was strange - both digital and analog - some analog channels were too fuzzy to see. Never saw that in all my work motel travels.

10/10

Exceptional

26 Oct 2025

Kristi

Needed more options for breakfast and the lids were very hot.

Leisure Partner

8/10

Excellent

25 Oct 2025

William

Good location and accessible getting back on interstate

Partner

8/10

Excellent

25 Oct 2025

Patricia

Room is spacious and the bed as very comfortable.

Leisure Self

4/10

Poor

24 Oct 2025

Charles

The staff was great but the king size bed sucked the shower head was horrible an the breakfast looked like the homeless made it!

Business

10/10

Exceptional

20 Oct 2025

Jeremy

The rooms were spread out between two buildings and the buildings had no wayfinders to get to your room… the room was fine… I guess… the best thing about the room was the bed sheets. You could have breakfast but you had to wait until 7 am when the restaurant opened across the parking lot. And lastly I didn’t care for the way I couldn’t speak with anyone face to face… any communication was literally through a text message…. Not cool.

Partner

6/10

Pleasant

20 Oct 2025

Santiago

For being a Hyatt water was very low, refrigerator was not working properly, soap dispenser was broken. When we arrive to check in NOBODY WAS AROUND, we had to wait in the lobby for like 25 minutes before someone showed up.

Friends_and_family Family

6/10

Pleasant

20 Oct 2025

Mellisa

I did not see a shuttle, but I did not ask for one. The room was not fully clean. There were wrappers on the bathroom floor and the closet door would not open and close properly. The staff were not horrible, but they were not friendly. I did have really good parking.

Friends_and_family Family

2/10

Poor

17 Oct 2025

Toth

No wash in dispenser in shower, used towel back of bathroom door, no washcloths and additional sink barely had running water because of corrosion. Would not recommend this hotel.

8/10

Excellent

15 Oct 2025

Tonya

nice roomy rooms, close to airport yet quiet

Friends_and_family Family

6/10

Pleasant

12 Oct 2025

Karina

There’s was no body wash in the dispensary, shampoo smell terrible like is it was expired. Carpet was not clean. Door was not
Working properly. Breakfast was not good , boiled eggs were very hard, and they had a bad smell to it. My father got a very bad stomach ache after eating the breaskfast.

Friends_and_family Family

2/10

Poor

12 Oct 2025

Dale

The property needs a lot of maintenance from the shower, which was kind of spongy feel to it meaning you didn’t feel like your balance was well in the shower the shower the bathroom door would not close unless you slammed it and pushed it shut. It was sticking very hard to open and close the first room that they checked us into actually had a leak and we had to change rooms And then the they also had a leak downstairs around the kitchen area and the overall hours was was inconvenient. They close breakfast by 9 AM which on the weekend doesn’t make sense other other hotels do not do this and also they were quite limited in their breakfast selection. What they did have was bland not very tasty. Other than the salsa. Salsa was good. In addition, the staff was not very friendly. They were seem like they were very rushed. Not very helpful when I said something about the breakfast hours their attitude was hey well you know should I continue to check you in or like you’re gonna go somewhere else so I thought that was very poor professionalism.

Leisure Family

10/10

Exceptional

09 Oct 2025

Gabriel

Great stay!!

10/10

Exceptional

07 Oct 2025

esther

I have booked here twice now and its a good spot. I like it.
Staff is friendly, parking is super easy room was clean so no problems at all

Leisure Family_with_children

4/10

Poor

06 Oct 2025

Rodney

The condition of this property is extremely poor. Everything from the entry, elevators, hallways were dark and honestly creepy vibe with extremely bad lighting. Inside the room, every piece of furniture was scratched or stained. The sink was broken, the shower was a terribly damaged and inside the old tub/shower with even the soap dispensers were ripped off the wall, broken and just left there. Overall the vibe is dirty, dark and a bit creepy feeling. I have stayed at a lot of Hyatt Places and never once had this problem. I know they recently switched back from a a different brand in this case but they should not be renting rooms in this condition until the property is brought up to the expected standards of a Hyatt Place. Truly disappointed!

Business_and_leisure Self

2/10

Poor

05 Oct 2025

Jerry

Room smelled like baby vomit, tub couldn’t support my weight. (5’9”/175)

Trash all over the parking lot. Food tasted like it came from an Army rations supply

DO NOT STAY THERE! The worst of the worst

Self

8/10

Excellent

04 Oct 2025

Jennifer

Just a few things in the room were expected but not there.First of all, we had no cable and our telephone did not work. Also, the Hotel map and do not disturb sign. We were able to check in after midnight with no hassle and the free hot breakfast was nice. We did not have time to visit the pool or enjoy a cocktail but will be back and will definitely stay at this property again. We definitely recommend this hotel and only gave the 4 stars because we could have used the hotel nap and telephone upon arrival. We also look forward to chillin in the room and watching tv but we had no cable. But, overall, the hotel was clean, staff was pleasant and we enjoyed our visit. It was a nice hotel with no hassle so that was very worth it.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Shane

Great place and great deal.

Business_and_leisure Family_with_children

10/10

Exceptional

14 Sep 2025

Stephanie

Friendly staff. I was able to check in early. Very clean. Breakfast fresh and amazing.
The elevator did break down on my second day but it didnt hurt me to walk the stairs.

Leisure Family_with_children

6/10

Pleasant

09 Sep 2025

FRANCISCO

No hand soap in the restroom parking is $58 and vale is $69 at check out you get hit with 4 different destination fees that will equal to about $100 extra per night and to top it off no room service they do not show up to clean the room

Leisure Family

10/10

Exceptional

03 Sep 2025

Jay

It was clean

Business Self

6/10

Pleasant

01 Sep 2025

Elize

.