Ameristar Casino Hotel Vicksburg

6/10

Pleasant

24 Jul 2026

Kimberly

Typical casino hotel. Only 1 elevator worked at the time of our stay.

2/10

Poor

23 Jul 2026

Javier

Nothing

4/10

Poor

22 Jul 2026

Michael

The carpet and hallway was stained and very gross. My room smelled like feet. The bathroom door would not shut.
The ice machine was on the second floor and it was very gross covered in mold. The night time check in clerk was very friendly. The daytime clerk was not very friendly.

8/10

Excellent

20 Jul 2026

Linda

Staff was great at check in; the beds were comfortable; room was nice size. It smelled of weed in the elevators and the pool was out of service

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Lloyd

Front desk needs to be more aware of servicing customers instead of personal grievances. Also implement late check out to the hotel since it’s a casino hotel

Partner

8/10

Excellent

17 Jul 2026

Kenneth Ken

We checked in at midnight and left at 5am. Friendly staff, have is extra bottles of water. Hot shower and clean beds!

Family

8/10

Excellent

11 Jul 2026

Wesley

plenty of room to park

Self

8/10

Excellent

10 Jul 2026

Ashley

Loved it

4/10

Poor

01 Jul 2026

Barbara-Jane

Truly one of the most disgusting reservations I have ever made on Expedia. The entire property is filthy - greasy floors, trash behind the curtain, smoky pillows, sticky carpet and even graffiti on the furniture in the room with things scratched into it. The staff very fine and very pleasant. I recognize that this is located to be convenient to the casino across the road, but it was truly too awful even for a night. We could not find an alternative. This is on me for leaving it till late. We had children with us. It was late. We slept with our clothes on.

Family_with_children

10/10

Exceptional

29 Jun 2026

Dorthy

Pool was closed on a hot summer day!

Family_with_children

2/10

Poor

27 Jun 2026

Paul

Do not stay here. Room was dirty and the hotel needs a complete renovation.

Family_with_children

2/10

Poor

26 Jun 2026

Tracy

When we checked in we had to go back downstairs to get toilet paper and wash clothes. The light in the sink area was out, and the air-conditions did not work. We only stayed 2 hour and left and went and found a nicer, cleaner hotel with all the systems operating. I definitely would not recommend this hotel.

Partner

2/10

Poor

19 Jun 2026

Ron

This place was a total dump, we pulled up to a hotel we thought was in a casino but it’s actually across the street. The picture in the app is not what you will find. The casino walking in smells like straight up roaches and weed. The hotel bathroom had hair in the tub and smells like weed.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Rondaysha

Even though the water wasn't functioning properly (in the whole city not just this hotel), the staff was helpful and accommodating despite not having working water. Also the hotel was clean.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Saundra

This was my first stay at Ameristar Property. I found it to be clean and has friendly staff. Thanks, Sandra Cobb. I wish you had a shuttle to transport guest to the casino👍

Partner

10/10

Exceptional

10 Jun 2026

Arthur

Hotel and the room itself was very clean and up to date! Felt safe and a beautiful river view. Will definitely stay again on roadtrips.

Family_with_children

4/10

Poor

07 Jun 2026

Matthew

Run down property. Cleaning and upkeep does not appear to be a priority- also was not clear that the casino is not on property- a shuttle or few min drive. My non smoking room smelled like an ashtray- local staff did move me to a room that was better

Family_with_children

4/10

Poor

01 Jun 2026

Tamica

The hotel was not customer satisfaction friendly at all!!! I couldn’t get xtra coffe paper cups because they were counted. No garbage bags in the garage cans at all. It wasn’t a good experience for me.

Partner

6/10

Pleasant

29 May 2026

Ricardo

Bien

10/10

Exceptional

23 May 2026

Josseline

Habitación cómoda, camas suaves , personal amable, checking fácil de realizar , buen precio.

Family_with_children

10/10

Exceptional

16 May 2026

Penelope

Parking was safe

2/10

Poor

11 May 2026

Cortney

Good

8/10

Excellent

09 May 2026

Linda

Friendly and helpful staff

6/10

Pleasant

02 May 2026

TERIGAKA

Lights were out when we arrived and staff was not accommodating or cordial.

Family

8/10

Excellent

01 May 2026

John

Room was comfortable. Property is a little dated, but was a good value for the price.

Partner

2/10

Poor

26 Apr 2026

Stephen

Room was very dated lamps did not work no remote for tv bathroom door would not close no hot water mattress on bed was sloped fell off bed while sleeping terrible experience

Family

4/10

Poor

11 Apr 2026

Jah-Nice

This hotel appeared to be one of the better hotels in Vicksburg, however the staff

8/10

Excellent

03 Apr 2026

Deborah

N/A

Partner

6/10

Pleasant

23 Mar 2026

Charles

I guess I'm old fashioned, but I expect the hotel to clean the room and make the bed unless I refuse the service. No in room coffee and no bar soap. My parking spot was large enough to get my car into it.

Partner

4/10

Poor

20 Mar 2026

joel

Hotel is a little bit of a dump. Not recommended.

2/10

Poor

17 Mar 2026

Melissa

It looked nothing like the room I booked on line. The furniture in the room needs to be thrown away or cleaned at minimum. The sheets on the bed weren’t even fitted, it was a flat sheet just shoved under the mattress. Every mirror had finger prints and I think they forgot to vacuum for at-least a couple months. Plus every time the air kicked on, it made this loud clunk noise. The entry way and bathroom floors were awful. Grime in the corners an forget about being barefoot on that carpet lol No one could pay me enough to stay there again

Self

4/10

Poor

12 Mar 2026

Benedict

Safe didn't work I just can't be overall. Smelled funky. Bed was made weird. Just a weird vibe overall.

8/10

Excellent

10 Mar 2026

Tyrone

The front desk staff was great! Parking was plentiful and the shuttle to the casino was an added plus. The bed was comfortable and the room was quite. Fridge in the room but no microwave. There is a microwave in the lobby though. No room service because the hotel is separate from the casino. Just a vending machine. They're in the midst of renovating the hotel. The room we had was renovated but there was still the same old worn furniture in there. Maybe that'll get changed out later. But we enjoyed the stay.

Friends_and_family Family

6/10

Pleasant

06 Mar 2026

Troy

Easy access off of the freeway. Property is a bit tired and needs some upkeep. Staff was friendly and helpful!

Family

10/10

Exceptional

27 Feb 2026

Mauricio

Excellent customer services

10/10

Exceptional

27 Feb 2026

Julio

Clean room, great staff, comfortable bed and top of the line linens. The area is urban and close enough to restaurants.

Partner

6/10

Pleasant

24 Feb 2026

Randy

Cleanliness

Partner

8/10

Excellent

24 Feb 2026

Ted

Very clear and very curious staff

Self

10/10

Exceptional

14 Feb 2026

Gloria

Very friendly staff clean room

6/10

Pleasant

10 Feb 2026

Carlos Enrique

Hotel was rundown

Business Self

8/10

Excellent

08 Feb 2026

Kathy

The room was clean & comfortable. A little short handed at the reception desk.
Had to request a blow dryer twice, but i got one.

8/10

Excellent

23 Jan 2026

nicole

Some hair in bathroom and shower was not hot but overall decent

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

Darrton

Everything was good

6/10

Pleasant

10 Jan 2026

richard

I didn’t do breakfast.

Self

10/10

Exceptional

06 Jan 2026

E

Room was perfectly clean, staff was corteous and problem solvers.

8/10

Excellent

06 Jan 2026

Nathan

Acceptable

Business Partner

8/10

Excellent

06 Jan 2026

Julie

It was a good stay

Friends_and_family Friends

8/10

Excellent

15 Dec 2025

Vickie

Staff was great. Room comfortable and quiet. Only complaint would be they do not have breakfast included. Convenient location. Enjoyed our stay.

Partner

4/10

Poor

13 Dec 2025

Laila

The staff was wonderful, but the room was nasty. There was hair in the bathtub from someone shaving. :(

I was then given a different room, and the air did not work, and the room was not much better than the first now

Leisure Family

4/10

Poor

03 Dec 2025

Kathy

The check in lady was rude. I walked in after driving in rain for 7 hours, and as she was helping someone at that time. She then raises voice saying are you checking in? It was around 2pm. I said yes, and she then says rudely check in is at 4pm. Then says unless you want to pay extra for early check in. I told her, yes that’s fine. After she finishes up with the customer, I walked up. I guess what I was expecting, since I’ve worked in the hotel industry, is her to be more polite. She could have waited til she was done with the customer, instead of saying all this while helping him. Most the time, I find the desk clerks usually at least say let me check and see if we have any clean rooms available. Check out is 11am, so surely by 2pm there’s something. But, when I received a free room, I booked. I had no idea it wasn’t connected to the casino. So, it was a minor inconvenience, since it was raining, and I just drove 7 hours. I didn’t feel like getting back in car and drive to casino. Hotel was okay. It definitely needs updating, and should offer coffee and water in lobby, but doesn’t.

Leisure Self

10/10

Exceptional

01 Dec 2025

Mechelle

It was ok

Leisure Partner

6/10

Pleasant

30 Nov 2025

Patricia

The room had lightbulb blown from lamps, smoke detector chirping that needed a battery replacement and a continuous running toliet after flushing.

Leisure Self

2/10

Poor

19 Nov 2025

Robert

Dump

6/10

Pleasant

17 Nov 2025

Robert

Not connecting to casinos

Business

10/10

Exceptional

15 Nov 2025

Patrick

Clean rooms, good price

Self

10/10

Exceptional

15 Nov 2025

Anissa

Hot tub was great. Had some black stains on bottom. A little more time and attention and with correct cleaning products could have been fixed and could be. Edges around window area not vacuumed, crumbs on the floor in the corners. Fridge did not work, was hot. Empty bottle of conditioner in shower. Half a roll of toilet paper in bathroom was all there was. Tv menu for information on dining etc out of date and did not work. Tall lamp in front of window did not work. No information regarding hotel or local info left in room like most hotels you get some sort of pamphlets etc.
Could never get the Penn play app to work when we got to the casino no one asked if we had the card or would like to sign up. Casino could definitely use some help in the customer service area as far as employee interaction with guests. I have worked in CS as a manager most of my life and we were only greeted by the young woman when we entered the casino. No hi how are you etc the entire time in the casino and we were there for about 2 hours. Drinks just a woman walking around saying drinks out loud as she walked around. Too impersonal, you get that at a ball game. How about having staff approach guests asking if they would like a drink alcoholic or non. Not done here. That does make a difference. It wasn't very busy and casino employees seem to be there physically but mentally checked out. Customer service skills seem to be a thing of the past. A simple hello and how are you, can I get you anything.

Partner

10/10

Exceptional

14 Nov 2025

Courtney

Room looked great and front desk lady super nice!

4/10

Poor

13 Nov 2025

elizabeth

Parking was fine.

6/10

Pleasant

12 Nov 2025

Mark

No breakfast to be had. Casino is separate from hotel. Limited items on menu. I did not feel safe anywhere around the Casino. Will not return. No mention of ongoing renovations.

Leisure Self

10/10

Exceptional

10 Nov 2025

Kelvin

Great stay

6/10

Pleasant

05 Nov 2025

Marion

desk had watermelon juice and seeds dried on it, and no microwave

Leisure Partner

8/10

Excellent

05 Nov 2025

Marion

We were walked in on by a employee to ask if everything was alright. Wife did not like it. should have knocked and waited for us to open the door every disconcerting.

Leisure Partner

6/10

Pleasant

27 Oct 2025

Richard

Hotel was dated but clean. Bedding was good and it was quiet. Hotel staff were friendly. Didn’t like the $50 deposit for incidentals. Asked for a late check out and was told it would cost $10 to extend by one hour. Asked them to hold our luggage for a couple hours and they said they couldn’t do this. Casino was dated, very smoky, and slots were very tight.

Business Partner

4/10

Poor

17 Oct 2025

Johnny

Room is kinda dated. At 10pm at night you find out tv does not work. Cable box not even hooked up. Was suppose to be a jetted tub. 2 out of 6 jets actually work, no air for circulation. Should have stayed at the LaQuinta.

Leisure Family

4/10

Poor

14 Oct 2025

William

not good

Business_and_leisure Partner

10/10

Exceptional

11 Oct 2025

Angela

Great stay. Comfortable beds. Clean room.

Partner

2/10

Poor

10 Oct 2025

Jodi

They did not have a room for me. I had to find another hotel.

Business_and_leisure Self

6/10

Pleasant

08 Oct 2025

Tim

People loitering in the parking area in the evening with staff. Sitting in cars in the areas set up for customers, such as the loading/unloading area. Always someone in the outside area that appear to be hanging around to visit. Did not give us a safe feeling at all

Leisure Partner

10/10

Exceptional

06 Oct 2025

Ronney

The room was very nice for the price . When closing curtains there were lots of spider webs . Ac was exceptionally cold . Will stay again !

Partner

8/10

Excellent

05 Oct 2025

Brandy

One of the beds was broken, and leaning to one side. Made for a very uncomfortable sleep. Room smelt like smoke, even though it was a nonsmoking room. But other than that, it wasnt too bad.

Leisure Family

4/10

Poor

01 Oct 2025

Lizette

The room smelled really bad. Would not stay here again.

Leisure Family

2/10

Poor

27 Sep 2025

Rick

The casino in particular is in terrible shape. The hotel is up the street from the casino and not in a safe neighborhood to make the walk at all.

The hotel didn't have my room even though it was paid for in advance. They tried to downgrade my room so I asked them just to cancel instead.

Definitely will not be back.

Business

10/10

Exceptional

27 Sep 2025

Dominic

It’s a small town with a casino. The people are nice. Eat at Tommy’s bbq

Business

10/10

Exceptional

24 Sep 2025

Cameron

The Hospitable Staff!

Business Self

10/10

Exceptional

24 Sep 2025

William

It was nice and easy to access. All of the staff and employees were excellent hosts.

Leisure Self

8/10

Excellent

24 Sep 2025

Davey

Everything was really nice

Leisure Partner

2/10

Poor

19 Sep 2025

Montera

This property is very unprofessional and I will never stay there again

10/10

Exceptional

16 Sep 2025

Penny

Casinos close to i-20 close to grand daughter and grand children.

Leisure Partner

2/10

Poor

16 Sep 2025

Clinton

Host and manager are terrible customer service.

10/10

Exceptional

12 Sep 2025

Thomas

There was no disappointments at this hotel. Good shower pressure, thick towels, generous bottles of shampoo, conditioner and body wash. All my resturant meals were very good. Great chili.

Leisure

10/10

Exceptional

04 Sep 2025

rodger

Very nice hotel and Excellent for the price.

Leisure Family

10/10

Exceptional

03 Sep 2025

Kesha

Slept well

We only slept here then left 8hrs later. The beds were comfy and our room was clean. For the price it was excellent. The hallway is a bit noisy with employees and other guest talking loudly as they pass the rooms.

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

Dominko

Awesome stay!

Business_and_leisure

10/10

Exceptional

30 Aug 2025

Cassandra

Everything was great! Very friendly and professional staff.

Business_and_leisure Self

8/10

Excellent

28 Aug 2025

CHERIE

The staff was phenomenal. The bed was very comfortable and we really enjoyed their pillow selection. The room cleaning was average. We found long black hairs on bathroom floor and feet got dirty from walking on the carpet. No hair dryer. No restaurant at the hotel itself - you have to go across the street to the casino. No shuttle to the casino or restaurants. We visited the casino but card games were too complicated and expensive particularly for a slow Wed night. We ended up going to a neighboring casino.

Leisure Partner

4/10

Poor

22 Aug 2025

Shaydrieme

Hard NOOOOOOOOO.......First of all, the rooms are a little outdated and NOT as clean as expected. There was dirt in the corners of the bathroom, a slight odor in the room that resembles an old carpet smell, the shower curtain was cream colored with black colored grime/dirt/mildew/mold on it, and the tub needed some cleaning. The only good thing about this hotel stay was that there was a bed to rest for the night after driving 7 hours straight from Houston, TX. I would recommend updating of the rooms from carpet to tile flooring which can be easily mopped with BLEACH, replacing the shower curtains every so many months, and BLEACH to clean the rooms. The condition of the rooms should be unacceptable in 2025.....would NOT recommend!!!! I stayed overnight ONE night and checked out. DO BETTER!!!!!

Leisure Family

10/10

Exceptional

12 Aug 2025

Steven

Great front desk ladies!!

6/10

Pleasant

12 Aug 2025

Nathan

Hotel is not with the casino. No dining available at hotel. Modest coffee bar and vending machines were the only offering. Hotel needs to spend a little money in upkeep but it’s obviously slow for them. Staff was very kind and helpful.

Leisure Family

10/10

Exceptional

01 Aug 2025

Tierra

I enjoyed the in room hot tub

Leisure Partner

2/10

Poor

31 Jul 2025

Melissa

Absolutely Disgusting – Do Not Stay Here

This was by far the worst hotel experience I’ve ever had. The room was filthy, smelled awful, and was infested with bugs. It was so bad that we turned around and left immediately—there was no way we could safely or comfortably stay even one night.

I informed the front desk immediately, and they assured me that I would receive a refund. That was a lie. Now they’re completely ignoring Expedia’s calls and refusing to cooperate to issue the refund I was promised.

This place is a scam. They know their rooms are uninhabitable and yet still take people’s money. I’m currently disputing the charge through my bank because neither the hotel nor Expedia has done the right thing. If you value cleanliness, safety, or customer service—do NOT book this hotel.

To the hotel: You need to do the right thing and contact Expedia to release my refund immediately. Stop dodging responsibility

Leisure Family_with_children

8/10

Excellent

31 Jul 2025

Allen

Friendly and good service

Business

8/10

Excellent

29 Jul 2025

Susan

The person checking us in was so delightful! She was able to answer all our questions and treated us so nice.

Leisure Family

8/10

Excellent

28 Jul 2025

Timothy

It was ok

Leisure Partner

8/10

Excellent

26 Jul 2025

Jonathan

Was a good stay in a good location off the interstate.

10/10

Exceptional

25 Jul 2025

Deborah

i loved the price.

Leisure Partner

10/10

Exceptional

23 Jul 2025

Cathy

The one thing that left a mark on me was how kind and sweet and helpful. Leslie was in the breakfast area. That woman loves her job and is so extremely pleasant. She couldn’t do enough for everybody to make sure all their needs were met. Please find a way to recognize her. It’s extremely pleasant to find somebody who likes their job and enjoys helping you.

4/10

Poor

19 Jul 2025

Randy

No Restaurant

Business

4/10

Poor

18 Jul 2025

Clay

Room was nice but they are still under Covid restrictions. They no longer offer a shuttle or continental breakfast and they restrict internet usage. As much as I paid for the room I should be able to use a gaming console or tablet on the internet if I choose to.

Leisure Family

2/10

Poor

02 Jul 2025

Amanda

This hotel is advertised as the stunning place on the river which it is not. The casino is on the river & the hotel is up the hill across the street. The hotel smelled terrible, was dirty, didn’t have the option to get snacks or drinks on site. The room was worse. I have a two queen bed room. When we sat down on one of the beds it flipped up. The bed was broken. I told the check-in & they didn’t seem concerned at all. The toilet leaked water & the room smelled like mildew. The only thing that worked was the ac.

Leisure Family

8/10

Excellent

20 Jun 2025

Arthur

There was a woman that was yelling all night. She woke me up 4 times during the night. Someone was smoking in the elevator.
The city of Vicksburg was very run down. There was the smell of smoke and weed throughout the city.

Partner