Sandman Castlegar

8/10

Excellent

23 Apr 2026

Gary

Got off to a rough start with an issue with the room keycard, but the staff worked tirelessly to ensure everything was to my satisfaction.

Went above and beyond and even upgraded my room at no charge.

Self

8/10

Excellent

19 Apr 2026

Allyn

Didn't do breakfast and could have used a 2nd chair in the room. Staff was friendly and efficient.

Partner

10/10

Exceptional

17 Apr 2026

Mark

Atrium and pool were nice. Room was good as well.

Partner

8/10

Excellent

16 Apr 2026

MICHAEL

Fine place to stay.

6/10

Pleasant

14 Apr 2026

Campbell

Nice clean room. Hot tub jets dont work. Skip the breakfast.

8/10

Excellent

14 Apr 2026

Catherine

Ok

8/10

Excellent

13 Apr 2026

Luke

I think I've rated this before because I've stayed here a couple of times now. Can't remember what I rated it but I did get to use it more. It's dated but clean and I'm sure I'll stay there again. I used the pool for the first time and it was ok. Pool deck was a bit dirty but it was good to relax. I was there in the winter so it wasn't busy at all.

Self

10/10

Exceptional

11 Apr 2026

JOSE

Clean rooms/ quick check in/ awesome bfast!

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Kelli

I did not wake up in time for breakfast but the room was clean and well maintained it was quiet with a nice indoor pool and friendly staff, the bathroom was a bit small but again very clean and had an awesome tub and waterfall type shower head

Family_with_children

8/10

Excellent

09 Apr 2026

Patricia

The room was clean. The staff were friendly. The pool deck could’ve used a cleaning at least once during our five days stay. There was gum on the floor, leaves as people were walking in pool area with outdoor footwear. Out of the five nights we stayed there were people in the pool at 1 AM four of those nights. I tried to ignore the noise. Should’ve called the front desk. The side entrance door did not secure a lot of the times. You have to pull on the door to make sure that it closed properly. They continental breakfast was adequate. But nothing to write home about.

Partner

10/10

Exceptional

06 Apr 2026

Boyd

Very friendly and helpful staff

Partner

10/10

Exceptional

04 Apr 2026

Catherine

Hot tub was great

Partner

10/10

Exceptional

02 Apr 2026

Patricia

Spots on bathroom wall that looked questionable. Breakfast was ok. Most items were frozen. (Nuke them) Coffee was very good. Hot tub and pool working, hot tub nice and warm. Side entrance door did not close easily so it did not lock unless you pulled it closed.

Partner

8/10

Excellent

30 Mar 2026

alan

Recently renovated room. Poor amount of television stations.

Self

10/10

Exceptional

28 Mar 2026

Janice

The lady at the front desk was fabulous. The room was clean. The pool was clean. The hot tub jets didn't work well but was hot and clean. We had a great stay here.

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Jordan

No breakfast included. Thin walls

6/10

Pleasant

25 Mar 2026

Raymond

Comfortable bed

Partner

10/10

Exceptional

25 Mar 2026

Robert

Quiet clean room. But I stayed on a Monday so there wasn’t much going on at the bar below us.

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

Scott

Great pool and hot tub however the complimentary breakfast is a extra charge that they don't tell you about. Oh yes the room was really warm for some reason.

Family_with_children

2/10

Poor

21 Mar 2026

Min-Hua

Room needs more cleaning carpet

Family_with_children

10/10

Exceptional

21 Mar 2026

margaret

nice town, very nice location

Family_with_children

8/10

Excellent

19 Mar 2026

Amanda

Nice rooms. The pool was too cold. Our breakfast was not included since we booked with a third party. Easy to walk to a couple nearby restaurants for meals.

Family_with_children

2/10

Poor

18 Mar 2026

James

Took a painful amount of time to check in. Had booked thru Expedia App. I then discovered in the morning that breakfast is NOT included when booking thru Expedia.
Overall, not a pleasant experience at Sandman Castlegar…

Self

8/10

Excellent

18 Mar 2026

Simon

Yes

Friends_and_family Friends

8/10

Excellent

17 Mar 2026

Jenna

loved that everything was cloae by and we could walk to restaurants and shoppers

Family_with_children

10/10

Exceptional

17 Mar 2026

Darcy

Property well maintained. Room clean and recently renovated. Conveniently located to restaurants and shops.

Partner

10/10

Exceptional

13 Mar 2026

Chuck

The swimming pool is large and beautiful. This location is close to many restaurants, Canadian Tire, gas stations. Breakfast in the morning is not included. $8.50 if you want breakfast at the Hotel.

Partner

8/10

Excellent

08 Mar 2026

Sheryl

There was a very strong smell of bleach in the room. At first I thought it was maybe from the pool but the poolside room my daughter was in did not have that smell. The odor was strong enough to cause burning in my nostrils. There was a piece of food that had been left under the desk but other than that the room was fine.

Partner

10/10

Exceptional

07 Mar 2026

Dawn

Great rooms and pool area

Partner

10/10

Exceptional

03 Mar 2026

Robynne

Clean facility, and friendly staff. Wish there were coffee and tea options available to us.

8/10

Excellent

03 Mar 2026

Suzanne

Clean room, helpful staff but only 1 trolley in hotel. Elevator dated.

Partner

8/10

Excellent

02 Mar 2026

Andrea

We stayed for the BC Games. I was so impressed by the patience the staff had when every parent literally checked in at the same time at 10:00pm. The room was pretty clean. There was a little added tidbit(bowls small plates and cutlery) for convenience. Boston Pizza and A&W within walking distance. Nice place.

Friends_and_family Family

2/10

Poor

01 Mar 2026

Lihua

it is overpriced for an old hotel without breakfast and clean every three days. I know maybe because of the BC winter games they charge that much. Even they don't want to do complete renovation, at least maintain properly. The carpet looks so disgusting. Even after we requested room service, it was not cleaned properly.

Family

6/10

Pleasant

01 Mar 2026

Cambria

Hotel is extremely run down and old. Room was musty, carpet needs to go. Bathroom was nice, no plug in washroom.

6/10

Pleasant

01 Mar 2026

Tom

The room was in fair condition. The hotel is dated and requires cleaning up, new carpets, paint, furniture and a basic scrubbing. When we requested a room refresh after two days the bed wasn’t made up properly nor was the carpet vacuumed so it left the visit wanting. Front of the house staff were excellent on checking in.

Family

10/10

Exceptional

01 Mar 2026

ye

Front desk is quite helpful

8/10

Excellent

01 Mar 2026

Breeanne

Staff was very friendly and helpful.

Self

10/10

Exceptional

26 Feb 2026

Monica

The room was clean and comfortable, the staff are extremely friendly and helpful!

10/10

Exceptional

21 Feb 2026

Dale

My wife and I had a wonderful and relaxing stay! The hotel is very clean and the staff was courteous and attended to our every need. There are some great restaurants within walking distance of the hotel that were able to cater to my wife's special dietary needs. The hotel room was very comfortable and quiet, and we enjoyed the hot tub and pool too! Overall, we will definitely stay at the Sandman again when we are in the area!

Family

10/10

Exceptional

20 Feb 2026

Griffin

staff and people were really great!

Friends

6/10

Pleasant

19 Feb 2026

Sandra

Rug needed to be vacumed.

Partner

10/10

Exceptional

18 Feb 2026

Boyd

The room was good and the front desk service was great.

Self

8/10

Excellent

17 Feb 2026

Susan

Room was very clean- nicely completed renovation

10/10

Exceptional

10 Feb 2026

Tara

Very helpful staff. I stayed in one of the upgraded rooms on the 3rd floor - quiet and very nice.

10/10

Exceptional

09 Feb 2026

Travis

Clean rooms, enjoyed the hot tub, courteous staff.

Leisure Family

10/10

Exceptional

08 Feb 2026

Mark

Nice staff

10/10

Exceptional

08 Feb 2026

Lorie

The property was quiet and room spacious. The hot tub/pool area was attractive.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Sandra

Room was clean, staff are great!

Business

8/10

Excellent

01 Feb 2026

Steve

Very courteous staff!

Leisure Friends

6/10

Pleasant

23 Jan 2026

Wayne

Room furniture is a bit dated. Unfortunately we had a group of loud kids outside the room at the pool area. A more sound proof window would help with buffering that noise.

10/10

Exceptional

01 Jan 2026

Matt

Clean room, helpful and friendly staff

Family

10/10

Exceptional

30 Dec 2025

Ken

Staff was great, room was clean and the upgraded bathroom was very nice

Partner

10/10

Exceptional

29 Dec 2025

Karen

Lovely indoor pol with patio and good hot tub. All necessities and more. Great shower, good beds, good value for the money. Right next to Tesla outlets.

Partner

10/10

Exceptional

23 Dec 2025

Jessica

Friendliest place to stay. Welcoming to families and pets

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Kole

Great staff ! Very helpful, beautiful place to stay

Leisure Partner

10/10

Exceptional

13 Dec 2025

Cassie

Easy check in, although the room had garbage in the dresser beside the beds from previous guests also lots of dust on the head boards

Leisure Friends

6/10

Pleasant

09 Dec 2025

Jeff

The room was an OK condition. The hairdryer didn’t work. There was no Kleenex in the dispenser. And the coffee machine still have coffee grounds inside.

Leisure Self

6/10

Pleasant

07 Dec 2025

Matt

Good value, BUT there was a toothbrush beside the bed and a feminine pad wrapper inside one of the beds.
The white sheets were all yellowish, though probably clean.
If the room wasn't that inexpensive, I'd really be upset.

2/10

Poor

29 Nov 2025

Blair

Kids running around the halls, knocking on doors and screaming for 2 days! No one did anything. The parents of those kids are considered the rudest of all. But the front desk staff member was rude, not helpful and either did not listen to the request I was making or couldn’t understand what I was saying. I left frustrated and when I looked back she was watching me walk out of the hotel with what I would refer to as a sarcastic, condescending smile on her face. I won’t be returning.

Business_and_leisure Family

6/10

Pleasant

27 Nov 2025

Tony

The room was great. Get rid of those paper cups they leak coffee everywher.

Self

8/10

Excellent

21 Nov 2025

Courtney

Clean

Leisure Family

6/10

Pleasant

19 Nov 2025

Penelope

1. Eung on the front desk was excellent: polite, efficient, accommodating.
2. The property itself needs work.
a) the bath/shower fixture was not attached to the wall and the handle did not adjust water temperature.
b) there was only ONE luggage cart - eep!
3. The tv only had a list of channels, not programs.

Leisure Family

8/10

Excellent

16 Nov 2025

Paul

Its to bad the hot tub wasn't ready i hope on my next visit to be able to soak my aching bones.

Business_and_leisure

10/10

Exceptional

16 Nov 2025

Justin

Clean room friendly staff

8/10

Excellent

09 Nov 2025

Bryan

Yes

6/10

Pleasant

08 Nov 2025

Pat

Property is dated and

10/10

Exceptional

02 Nov 2025

Arthur

Room was spotless. Staff was very friendly & courteous.

Leisure Partner

8/10

Excellent

31 Oct 2025

Yves

All good

8/10

Excellent

17 Oct 2025

Cathy

The hotel is centrally located with easy access to the highway. The room was clean. The hotel was quiet. The front desk staff were friendly & efficient.

Leisure Partner

6/10

Pleasant

17 Oct 2025

Lisa

Convenient

10/10

Exceptional

16 Oct 2025

Tom

Great spot for an overnight stay. Comfy room and easy to find off the highway.

Leisure Partner

6/10

Pleasant

13 Oct 2025

David

There was no heat in the room. Hotel was close to Tesla Supercharger.

6/10

Pleasant

13 Oct 2025

Bertie

Staff was ok. However, checking in there was a damage deposit required of $100 not mentioned after purchasing my stay online. At time check in, my credit card did not tap. I told the clerk the card has no pin or tap featured. I said debit card but it was now $250 using debit. Offered $100 cash as deposit. I told her $100 on debit but she said policy is $250. Cash would not be accepted either. I said I would right down the credit card on the check in paperwork. She then got a manager. It was not until I mentioned to type the credit card number into the debit machine. Then it went through. This was annoying and disappointing the ability to pay but only their terms and values. An unexpected charge after the room was paid in full.

Business_and_leisure Self

10/10

Exceptional

12 Oct 2025

Inga

Very nice hotel

Leisure Family_with_children

8/10

Excellent

12 Oct 2025

Ricky

room was good

Leisure Partner

6/10

Pleasant

12 Oct 2025

Amy

Carpets in hallways are showing their age…stained and worn. Things smelled a bit mildew-like in our room. Clean enough bathroom, no issues there. Just old hotel.

Friends_and_family Family

6/10

Pleasant

11 Oct 2025

Chris

Was ok

Friends_and_family Family

2/10

Poor

09 Oct 2025

Abdul Saboor

Poorly maintained

Business Friends

8/10

Excellent

08 Oct 2025

Veronica

Very clean room - the room is very warm!!!

10/10

Exceptional

08 Oct 2025

Spencer

Good value

Business Self

10/10

Exceptional

07 Oct 2025

j

Good hotel

10/10

Exceptional

30 Sep 2025

Tony

No review

8/10

Excellent

30 Sep 2025

KENNETH

No hot breakfast. Locked room for breakfast. Could have used a foam pillow for support.

6/10

Pleasant

28 Sep 2025

marcella

Place was noisy with intoxicated people
There was a wedding at the hotel

Leisure Partner

10/10

Exceptional

27 Sep 2025

Doris

Pretty good , except for not environmentaly friendly in the breakfast area .
Everything went into garbage when most items should have gone into recycling bins
Also no one wiping down tables.
Also Air conditioning unit very loud!!

Partner

10/10

Exceptional

26 Sep 2025

Dean

Friendlu

Business Self

8/10

Excellent

25 Sep 2025

Luke

It was quiet and the room was ok. It's an older building that needs some updating but otherwise there's nothing wrong with it. Didn't try the pool although it looked good from my window. Having an inside window made the room I was in quite all the time.

Leisure Self

6/10

Pleasant

23 Sep 2025

Richard

This is an older property but a nice hotel. I was surprised that they only had one luggage cart. Also there were no chairs in the room but the one at the desk. With all the technology we use today, there were very few plug-ins in the room except behind the tv stand & night stand. The bed was very comfortable & we had a good rest.

2/10

Poor

23 Sep 2025

Andrea

The hotel unfortunately did not meet our expectations in terms of cleanliness. Garbage bags filled the hallways at check in time. Poor timing. We found stinkbugs crawling around our room, which is totally unacceptable. The staff was very friendly at the reception, but could not help in this situation and we left to stay at the Super 8 across the street. Bug free!

Leisure Family_with_children

10/10

Exceptional

23 Sep 2025

David

Pleasantly surprised by the quality of hotel. Staff was great. Room was clean and functional. Very good tv and remote is a big thing for me. Nice and quiet during my 1 night here. Many food options close by. Did not use pool or gym.

Leisure Self

6/10

Pleasant

22 Sep 2025

Chelsey

When we arrived the room had a GIANT spider in the window attached to the curtains and multiple stink bugs. There was dust over everything. It appeared to have been cleaned at some point but not recently. I asked for it to be cleaned the next day. We left from 10am to 330pm and no one had come by. They were only attending rooms on our floor after 4pm to clean which is too late! Nothing was offered as compensation for not cleaning the room except for a complimentary breakfast which was already included with our room purchase!

Friends_and_family Family

10/10

Exceptional

22 Sep 2025

Elaine

The room was much bigger than expected, very clean and recently renovated. We liked the bathroom and the layout of the room.

Leisure Family

6/10

Pleasant

21 Sep 2025

Katrina

Unfortunately the tv remote would only give us 2 channels and the volume button was stuck.
The air conditioning remote was so complicated we managed to work it without it but then didn’t move off a certain temperature and was so loud sleep was not too good. Bed and linens great!

Partner

10/10

Exceptional

18 Sep 2025

Elizabeth

Good value for a clean, quiet and comfortable room. Staff were excellent!

Leisure Self

8/10

Excellent

17 Sep 2025

Jeffrey

Room was fine, nice people, but I had to make 4 trips to the second floor because they only had one luggage cart which was locked in a guest room. Buy a second cart.

Leisure Self

10/10

Exceptional

14 Sep 2025

de Anna

Staff was amazing, so friendly and helpful.
Building was clean and room met expectations. Only downside was how hot the pool area was, it was very uncomfortable

Business_and_leisure Family

8/10

Excellent

13 Sep 2025

DARREN

Good

10/10

Exceptional

12 Sep 2025

Dan

Gym key wouldn’t work
Hot tub was a bit dirty and jets wouldn’t work :( disappointing after a long motorcycle ride

Leisure Friends

10/10

Exceptional

12 Sep 2025

Lily

When I walked into the hotel after a long drive from Vancouver, I was greeted by a very cheerful Marie. I told her that we had a long drive and my husband was a bit cranky and asked if there's a chance of checking in early. Check-in time is 4 but she found us a room and we were able to check in right away at 2:30. Our double room was comfortable and clean.

Partner

10/10

Exceptional

12 Sep 2025

Andrea

Clean and comfortable. Reasonable rates. Helpful staff.