Sandman Inn Smithers

4/10

Poor

30 Jul 2026

Teri

Air conditioner didn't work & hotel gave no compensation other than an offer of points towards future stays, tiles were detaching from the shower wall and silicone patch job on another section of tile (i.e. rather than fixing the tile properly), toilet had brown dirt/build up in the bowl, & window didn't lock at all. I'll definitely pay more to stay elsewhere next time. Also, there is no wheelchair access for entering the hotel and there's no elevator.

4/10

Poor

26 Jul 2026

Neville

The cleaning staff did their best, you cannot compete with a poorly maintained property. Old building, no elevator, too many stairs inside & out. Apart from this, the bed was clean & comfortable. Very little parking, Shared with the property next door.

8/10

Excellent

26 Jul 2026

Grant

It was in a convention location to everything in town.

More parking, a pool and hot tub would be nice for longer stays

8/10

Excellent

25 Jul 2026

Sheila

Hotel is showing its age but it’s clean and the staff are friendly and courteous. TV is terrible - 1/2 the channels have sound and no pictures. Parking is a little tight. Good location for getting around town.

6/10

Pleasant

22 Jul 2026

janet

not set up for old people and just not very friendly.

6/10

Pleasant

20 Jul 2026

Bonnie

Nice location
Easy to walk to local restaurants

Family

6/10

Pleasant

19 Jul 2026

Duncan

room was clean
parking was insufficient
no wheelchair access
ac was loud

Partner

6/10

Pleasant

18 Jul 2026

Katrina

The staff at this hotel are very nice. One thing to mention is that this hotel is NOT ACCESSIBLE for anyone with a wheelchair, or any limited walking/mobility issues. I did not see on the Hotels.com website that this was the case, and made reservations here. We had a room on the second floor, which was a big struggle for me, but thankfully my daughter was able to help me. In addition to no elevator, the hotel lobby requires a person to climb several steep steps to access it. The handrails are not sufficient on this staircase going from the parking lot to the lobby. If I could, I would have changed hotels, but it was too late. None of this is the fault of the people who work here, it is just the building design.
There is a Tim Horton's next door, so if you are in a hurry that is an option for breakfast.
The room was fine for an overnight stay.

10/10

Exceptional

16 Jul 2026

Cristiano

Pretty good

Friends

6/10

Pleasant

13 Jul 2026

Ian

Not very many amenities!

Partner

10/10

Exceptional

13 Jul 2026

kelly

Definitely will recommend and stay for future stays

Partner

8/10

Excellent

11 Jul 2026

Sydney

Was all good!

Family_with_children

6/10

Pleasant

11 Jul 2026

GAY

Property was ok, small room but clean. Note: no elevator and 6 steps into building.

6/10

Pleasant

08 Jul 2026

Margaret

Room very old and dated. Staff super nice and helpful.

Partner

8/10

Excellent

05 Jul 2026

Juliette

More towels in the room. Blanket was dirty . So maybe a change in blankets.

Family

8/10

Excellent

03 Jul 2026

Larimore

Good place to stay.

Friends

2/10

Poor

01 Jul 2026

Corie-Anne

Beds were awful, had a better sleep on the floor. Bare minimum cleaning and maintenance of the room. Hotel hallway floors were very dirty. No screens on the windows. Upon checking out, staff didn’t ask how our stay was. Unfortunate to waste our hotel rewards on this stay, we maybe had 2 hours of sleep during our 10 hour stay. Would not recommend this hotel to anyone.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Linda

Everything went well after being on the road for 12 hours. Room was immaculate, staff very friendly & helpful. Will definitely stay here again.

Partner

6/10

Pleasant

23 Jun 2026

Cristal Deanne

The staff were wonderful. The remote on the air conditioner was impossible to use. The beds could use new mattresses.

Self

10/10

Exceptional

17 Jun 2026

John

Always a great place to stay in Smithers.

Self

8/10

Excellent

15 Jun 2026

Catherine

Was easy to find and park and check in. Lovely staff. Room was clean and comfortable.

Partner

8/10

Excellent

14 Jun 2026

Alanna

Clean rooms, air conditioning was great but loud.

Pet

8/10

Excellent

12 Jun 2026

Elaine

The room was very nice. Sadly there is no elevator and my husband, who has a bit of trouble walking, had to climb the stairs to the second floor. We were told there are no rooms with 2 beds on the 1st floor. It was nice to have Tim Horton's next door, as there was no breakfast offered at the Inn.

Partner

10/10

Exceptional

10 Jun 2026

Shane

Quick easy check in

Self

10/10

Exceptional

08 Jun 2026

Diana

Excellent beds & accommodations.

Partner

10/10

Exceptional

04 Jun 2026

Kevin

Very helpful and Polite Staff and a clean hotel

8/10

Excellent

28 May 2026

Travis

Hoyel was clean and check in/out was simple.

Self

8/10

Excellent

25 May 2026

Tammy

The room was clean enough but could have been better. Staff was friendly. Temperature control was good. Parking was a little tight.

Friends_and_family Family

8/10

Excellent

23 May 2026

Anisa

Convenient location

Partner

6/10

Pleasant

17 May 2026

Mary Ann

The room was adequate but the property was tired looking. The staff was great.

Partner

10/10

Exceptional

10 May 2026

JOSEPH

Check in was friendly and helpful w/ suggestions for dinner (and a local city map). Hot water Tea station in the reception lobby, ample parking (were allowed to park in area \"next door\") our lengthy boat and trailer as the designated long vehichle parling in the street was full.

Tim Hortons coffee/donut/breakfast burito right next door and open for an early drive away as we were just passing thru.

Rooms clean, beds comfortable, AC/Heater worked well.

Family

4/10

Poor

05 May 2026

Pamela

The bedding was clean. There were cobwebs starting to form in the ceiling and lots of built up dirt on baseboards, big dirt smear on fabric shower curtain. Room was close to front desk and I could easily hear conversations happening at front desk. Upon arrival, I had to wait around 15 minutes for someone to come to front desk, after ringing bell. The staff person came from outside, so not even in the building. Not super professional. I'll look for other accommodation options next time I start in Smithers.

Self

2/10

Poor

04 May 2026

Katrina

Front Staff woke me up to tell me the internet wasn’t working. Then left at checkout time to be unavailable for over an hour that I know of. I had an appointment so I checked back twice within the hour before my appointment then left town. Left a note requesting an invoice. Got a call back 6 hours later to tell me it was impossible on their end and to find one online. They gave me a key saying “ we only have one if you lose it I can let you in but you won’t have your own”. It’s electronic keys why can’t they make another one? Very disappointing stay.

Partner

10/10

Exceptional

26 Apr 2026

Christopher

Stayed here one night. Front desk stayed up to accommodate a late checkin. Room was clean and quiet. Beds were comfortable. Didn't really use any amenities. Local restaurant options near by. Would stay again.

Family

8/10

Excellent

20 Apr 2026

Greg

Ok. All good Not bad place for quick stay

8/10

Excellent

18 Apr 2026

Lindsay

Older hotel. But well maintained! Was a good stay.

Family_with_children

8/10

Excellent

16 Apr 2026

Larry

All was fine

Business

6/10

Pleasant

15 Apr 2026

Joyce

I didn't realize how old this property was. It is not up to standards as other sandmans. That I've been to windows. Don't close properly. And you can hear Everything outside. I went there for a conference. And I struggled to get some rest.

10/10

Exceptional

13 Apr 2026

Jane

The manager, Geraldine made me feel at home when I was staying in Sandman Inn.

Self

8/10

Excellent

01 Apr 2026

Logan

Clean room, rooms are showing their age, friendly staff.

Self

4/10

Poor

23 Mar 2026

Laura

Noisy, beds were very uncomfortable.

Family_with_children

4/10

Poor

21 Mar 2026

Kristin

The room wasn't really cleaned the floors weren't vacuumed there was peeling wall paper. Smelt old and run down.

Partner

10/10

Exceptional

19 Mar 2026

Adryan

Friendly staff, quiet, clean room

8/10

Excellent

15 Mar 2026

Krysten

Very centrally located

10/10

Exceptional

09 Mar 2026

Dustin

Staff were very friendly and the kitty at the front was the best! Close to Hudson’s Bay Mountain too

Friends

6/10

Pleasant

27 Feb 2026

Matthew

It did the job. Overall the room seemed clean, but the paint was peeling in the shower roof and there are signs of overall lack of maintenance. Good enough for an overnight though.

Family_with_children

4/10

Poor

11 Feb 2026

Huseyin

The customer service has to be better than that

Business Self

2/10

Poor

21 Jan 2026

Yvonne

Buyer beware…I would give this zero stars if I could. I booked this while on a thirteen hour road trip. No where did I see that this hotel CLOSED at 11pm. I arrived at midnight after thirteen hours of driving to find the door locked and no one answering the emergency number. Wasted $150. I had to go pay for another hotel. Thankfully there was one.

Leisure Self

8/10

Excellent

13 Jan 2026

Melanie

Staff was great, room was clean. The only issue we had was the mattresses were way too soft.

Leisure Partner

8/10

Excellent

09 Jan 2026

Robyn

Room was clean and staff were amazing!

Business Self

6/10

Pleasant

28 Dec 2025

Sailaja

We really liked the prompt service by the staff. We just wish it was more clean to begin with.

Leisure Family

10/10

Exceptional

20 Dec 2025

William

Clean room, great service

Leisure Family

8/10

Excellent

20 Dec 2025

Thomas

Great staff, nice room

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

Jordan

Everything was smooth and easy. I had a carefree stay!

Leisure Family

10/10

Exceptional

03 Dec 2025

Mary

Clean room, processional staff.

Leisure Family

6/10

Pleasant

30 Nov 2025

Leif

Beds are a small double, room is clean, could use an update.

Friends_and_family Family

6/10

Pleasant

28 Nov 2025

Janice

No ice or Pop machine. No close store to be able to purchase. Lighting in room poor, not enough light to be able to read. Water was brown from fawcett

Leisure

10/10

Exceptional

26 Nov 2025

Andrey

Good service! Clean hotel. Good parking.

Business Self

10/10

Exceptional

25 Nov 2025

Gavin

Decent

10/10

Exceptional

22 Nov 2025

Thelma

Good

Business Family

6/10

Pleasant

22 Nov 2025

Patti

The staff was great, the room was clean, however the tv was not in very good working order.

Partner

6/10

Pleasant

19 Nov 2025

Gary

TV reception in the room was poor
It’s cheaper to book thru Expedia than directly with the hotel

Business_and_leisure

4/10

Poor

17 Nov 2025

Kris

First we found our room door was wide open upon check-in. When we told the front desk she came and checked it out and told us she forgot it open. Upon further inspection i noticed the bathroom counter had not been wiped properly (soap stains from previous occupants) . The tv stand and night stands also were not wiped as there was a ring from a drink on the stand and a light covering of dust on all surfaces. The soap tray in the bathroom had soap crust on from previous tenants. The beds were ok other then some stains on the blankets. We will not stay there again

Friends_and_family Family

8/10

Excellent

17 Nov 2025

sandra

Needs update. Old hotel.

Leisure Family

8/10

Excellent

14 Nov 2025

Eric

The area is very noisy. Lots of truck traffic.

8/10

Excellent

30 Oct 2025

John

Staff friendly

Friends_and_family Friends

8/10

Excellent

30 Oct 2025

Shirley

Parking and room was ok,

Partner

8/10

Excellent

29 Oct 2025

Kadee

Was good it’s outdated so would be nice if it got an upgrade but for a quick sleep it was good.

Family

10/10

Exceptional

29 Oct 2025

Tyler

Room was spotless. Staff was amazing. A continental breakfast that was actually really good.
No hot tub FYI but cant complain about that so still giving them 5 stars.

Leisure Family_with_children

10/10

Exceptional

26 Oct 2025

John

Good

10/10

Exceptional

26 Oct 2025

John

CleAn

4/10

Poor

23 Oct 2025

Jason

Room wasn’t the cleanest in the bathroom is definitely dirty. There’s hand marks and other marks on the roof of the shower for the age of the hotel is starting to fall apart. Could use an update for sure.

Business

6/10

Pleasant

14 Oct 2025

Sharyn

Rooms dated along with bathroom. Could be cleaner

6/10

Pleasant

11 Oct 2025

Jeff

Very little parking. Very old facility with a poor remodel.

Leisure Friends

8/10

Excellent

11 Oct 2025

Timothy

Lots of staff in training. They try hard, but patience is need while they figure things out.

10/10

Exceptional

11 Oct 2025

Crystal

Older property but comfortable beds for a good sleep

8/10

Excellent

07 Oct 2025

Deo

Right meet to Tim Hortons. Parking is tight but ok. Right off the Highway and waking distance to main street Smitjers

Leisure Friends

2/10

Poor

05 Oct 2025

Caroline

Hotel needs to be torn down

Leisure Family

10/10

Exceptional

05 Oct 2025

Caroline

Terrible parking and hotel is old and dark, definitely needs to be torn down.

Leisure Family

6/10

Pleasant

30 Sep 2025

Pam

Staff was friendly. Hotel is old and not in great repair. Comfortable bed. The smell of cigarette smoke and marijuana smoke from other rooms was very unpleasant. Next time I travel to Smithers, I will look for alternate accommodations.

Business Self

10/10

Exceptional

26 Sep 2025

Jackie

Clean room nice staff

Leisure Partner

4/10

Poor

26 Sep 2025

William

In spite of it being more expensive than the other places that we stayed in it was not worth it. The ice maker wasn't working and apparently hasn't in years. The carpet was stained and muddy.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Andrew

.

8/10

Excellent

20 Sep 2025

Cecil

room was good

Leisure Partner

6/10

Pleasant

20 Sep 2025

KEITH

Walking into the lobby you could tell immediately it was very old and had never been updated. I was only there for 1 night so just needed somewhere to lay my head but I would have not wanted to stay for longer. The staff were very nice. I would not stay there again.

Leisure Family

4/10

Poor

15 Sep 2025

Ramona

The clerk would not allow my visitors to come to my room. She told them she had to call me ( I looked but did not find a phone in my room). She walked them to my room. I have never experienced this before.
The bed and pillows were very uncomfortable.
The bathroom door could not be locked because there was no silver plate on the door. The toilet is so low, it’s ridiculous. The toilet is the size for children in elementary school.
There is no place to safely park our vehicle, the option they had for me was to park in Timmy’s parking lot next door.
I will not return to this particular Sandman.

Leisure Partner

6/10

Pleasant

10 Sep 2025

Veronica

The room was supposed to be a queen size bed but we only got a double. Smallest room we have ever had. Service was great though

8/10

Excellent

10 Sep 2025

J

Right beside Tim Hortons

10/10

Exceptional

09 Sep 2025

Margaret

Great and convenient stop.

Leisure Partner

10/10

Exceptional

09 Sep 2025

arlene

This property is not for people with disabilities. They do not have the required disability entrance which is the law. Nor do they mention on their website that it is not disability friendly. They need to update their entrance that is required under the disability act

Leisure Partner

6/10

Pleasant

07 Sep 2025

Dennis

Confusion reigns

The Front Desk was very curt and unknowledgeable. Thank Goodness for the housekeeping staff. The room really needed a deep clean. Mold in bathroom I left behind my phone charger. When we contacted them they had us in the wrong room number? They told us it was not there. Please be in mind there are only stairs no accessibility. Oh well I guess.

Partner

2/10

Poor

03 Sep 2025

Amy

My room was filthy. Floors had not been vacuumed for so long I had to keep my shoes on. Bathroom had not been cleaned and had no toilet paper. The front desk closes at a certain hour so I had to go to another guest and get toilet paper. If that wasn’t bad enough at 6 am the power went out in my room…also no one around to fix this issue

Business Self

10/10

Exceptional

03 Sep 2025

Wlodzimierz

Nice clean room with all amenities that travellers might need. Friendly staff.

4/10

Poor

02 Sep 2025

Leah

Every towel was stained. The doors don’t close quietly, they require some force to shut, so it sounds like slamming doors all night. Staff were knocking on my door at 8am asking if I was still here, then another staff member knocked on the door at 10am to ask if I dropped off my room key at the front desk. I informed that I did not and she showed me the key with my room number in her hand. Upon checkout I asked a lit the 8am knock and she said “it must have been housekeeping” and when I asked where the key to my room came from, she told me that they have extras in the event that a guest leaves for key in the room at check out, then the staff can open the door. She then told me that the key she brought to my room, was left on the front desk where anyone can grab it if they walked by.

Leisure Family

6/10

Pleasant

01 Sep 2025

Julie

Good location, friendly staff

Good location for walking into town (10 minute walk) or to the river. Very friendly and excellent staff. Lobby was clean and tidy, room overall was pretty clean, comfy beds, the carpet desperately needs either a good clean or replacing and there was a large stain on the seat of the chair in the room. Overall good stay and the price was right.

Friends_and_family Family

8/10

Excellent

31 Aug 2025

Terry

Ok

8/10

Excellent

26 Aug 2025

Coral

1 bed for myself.

Leisure Self

4/10

Poor

26 Aug 2025

Carter

Staff were great, building is very old and dirty, bathroom fans don’t work, towels were dirty and stained when we arrived

Leisure Pet

4/10

Poor

25 Aug 2025

Charlene

the room was very old and tired, basic surface cleaning had been done but not to a very good standard, no screen in window, curtains falling off, air conditioning and bathroom fan sounded like an airport, no ice machine working in facility on one of the hottest days of the season, had to park behind Tim Hortons, semi trucks idling on road outside hotel all night - our Sandman visits in other parts of Western Canada always included some kind of breakfast - not here, and to top it off no cleaning after first day stay just some towels and amenities drop off outside door in plastic bag - not worth $361.00 for 2 nights

Leisure Family

2/10

Poor

20 Aug 2025

Chantel

Not a great start to our family vacation.

I stayed here once before and hoped it was a one off however I was wrong. The room was a pet friendly room however once I opened the door I got hit with a humid wet carpet stank. The carpet was very dirty and gross to walk on. The AC was not working properly so I had to open the window for the entire night to cool down the room.

Friends_and_family Family